Reviews of Hudson's Bay (Tailor)

ekta luthra

Really bad customer service, I had a lady name Martha helped me. She didn’t know anything about the system and took forever to do a transaction. Please make sure you the policies or else they won’t help you at all.

n marie

This place has so much perfume and cologne it gives me a headache and causes my asthma to flare up. Impossible to find a sales associate and line ups are so long. I rarely go near The Bay but had to after Christmas and it's worse than I remember from 8 years ago.

J Taylor

Love the Bay both in store and online. Becoming a little too high end though, could use a few more budget conscious brands

Bruce Ward

I like Hudson's Bay maybe too much LOL everytime I end up there whether I'm looking for something or not I end up buying something LOL staff is very friendly very helpful

Chris N.

As the last surviving department store in Canada - it gets 5 stars. Now if they would just quit selling Ivanka Kushner's (aka T. Rump) stuff I could quit boycotting them.

Jacob Matthews

This is a decent Bay. It's feeling a little run down, but they're currently doing some renovations. This location is a little small and as such has no housewares/mattress/kitchen/etc section. They have most of the clothing brands that other Bay's carry, with the exception of some higher end brands. They always feel a little short staffed here. Lineups for checkouts, and registers with no staff in attendance. As well their clothing racks get messy and unorganized quickly, and they don't seem to put much effort into dealing with this. The store never feels as "on point" as other Bay locations. I returned a shirt recently for having several small tears on it, and have since found it back on the rack, unlabelled, three times and reported it each time. They don't seem to care.

Megan Penman

It's the Hudsons Bay.... Select styles /fits at a cost that isn't always to friendly

Emily Farnsworth

BE CAREFUL ORDERING ONLINE!!! All the items in my order were sold out and The Bay canceled my order but still charged my credit card. Even after calling customer service to have it rectified they have told me that they need more time due to an error on their end. This is happening to many people!

Jessica

Needed items for work, but nice young fashionable things without looking skanky.....they had awesome shorts fun styles and comfortable that were on sale....I'm talking $20 and under. Will return to shop more work attire.

Lucy Marryat

It's ok, pricey.

Duy Anh

Great selection of clothing brands, fair price for sporty jackets, staff are enthusiastic to give you assistance.

Stephanie Dacre

Had the most wonderful blonde lady help me at the cosmetics counter today. I think her name was Marianne and she absolutely made my day!

Richard Pascua Abadilla

Great selection for items you need like wardrobe and beauty care

M Canaran

Good selection, but overpriced as usual. Selling Hilfiger sweaters for $100 when Costco had the same ones last year for $39.99. What a rip-off. I fear our Canadian "heritage" store will be out of business in 5 years if they don't smarten up.

Carol Ann Johnson

Ordered some china and received excellent service and suggestions from Joan in that department.

Jan Baumbach

They really need to up their game if they want to stay relevant in today’s market. Staff looked disengaged, escalator not working and high pricing . Please open the same time as the mall stores.

Sooraj Gopinathan Nair

Great selection of anything and everything. The items were all neatly stacked and placed enabling one to find what was needed easily in the widespread area. Slightly on the expensive side and could be waiting for a bit if you need staff assistance. Staff were very polite and helpful once I received the service.

Ariel H

Was able to get in and out in 5 minutes. I hate shopping malls and only do it if it's the easiest option, like when something you "need", like luggage, breaks and you're 3 blocks from one. Therefore, efficiency is very important to me. Found a quality item in the category I was looking for at Hudson's Bay without problem. Staff was nice.

pallav kumar

Nice place to get most of the accessories and cloths at one place

Kokomojoe

Excellent service

Albert Law

Store canceled my order no reason. Went online to check stock and they had plenty of stock. The Bay shopping experience has gone downhill.

Deborah Brucks

Great sale today.so pleased.bench,bench,bench.????

Mesfin Semere

You got everything there you buy it

Jesse Eliasen

I always hear the bay is closing every day but I'm not really sure if that's true I just love to be.growing up with the Hudson Bay company my Dad loved everything that was Hudson Bay so I naturally love everything Hudson Bay one of my favorite things in the house is my Hudson Bay blanket in my Hudson Bay BBQ apron. Still though the prices are very expensive feel like you need to be rich to own everything Hudson Bay.

Kristina Noel

Got a load of summer dresses and such, all around 60 percent off, parking close to the doors The wait for a change room was crazy, like 20 minutes

Aeriche Zamudio

Relaxing place for weekends with family!

Giulio Mari

Good, yet not many staff members around to help customers.

Jill Coleman

My debit card would not work. I realise now I put it in the wrong way. I didn't get the bra"s I wanted that were on sale. I want to go back & try agsin.

David Scoates

Visited the men's department bought 4 nice shirts and a sweater vest, I quite like them????

Kate Lois Howell

Didn't have what I wanted in stock. Offered to order it and ship it free to my home. The best of both worlds. Very happy with the outcome.

Colette Thompson

Great sales on quality items like double Henkel knives

Сергей Сергеевич (Sergei)

The problem with this store is that it's a little confused as to what it wants to be. It has great gift ideas, but at the same time, everything is really overpriced. It's got cosmetics, but the sales staff is too pushy, and very little help. It's got appliances, kitchenware, however they try to upsell you the products, stating that a $50 frying pan is on sale because it's actually $200. On the up side, the products ARE high quality, it's just the sales approach is wrong. Keep your wits about you, take a look at prices in other stores, and you will be fine.

jeffrey edwards

Great selection of products

Candice Peterson

Bay days! Extra deals! Good quality clothing. Always loved shopping at the bay!

Chris Clausen

The register was closed in the department we were in. Had to go to another one to check out. The sales guy there was very friendly and patient

Desirae NG

Not enough staff. Have to wait for a very long time to have a staff available to help me purchase what I want.

Alex Wedermann

Great place for everything high-end. Sad to see the place so empty though.

Jordon Wood

Great selection of clothing and accessories at competitive prices. The shame is that the place is always a mess and the staff are standoffish at best. Often outright hostile if you refuse the suggested membership offers. There has also been a urine stain in one of the change rooms for the better part of 2 months now.

Morgan Freele

There are no shopping carts or baskets available so any longer shopping trips are arduous as you have to carry everything around with you.

D Birk

Limited stock and hardly any staff. No service=no sales. Not good.

Michelle Soupal

Always love The Bay, for the selection and good quality brands. They have great prices when sales are on.

Stacey Reviews

One of my favorite stores. It's expensive but they have good quality items and friendly staff. Amazing sales. Highly recommended.

CKG Hydra

Very over priced merchandise

Pam B

Always find good deals, usually find what I want. I cruise the whole mall looking for something then find it at the Bay on sale. I scold myself often, "why don't you save yourself some time and just start at the Bay!?"

Stephen Fisher

Need to buy men’s cologne Wednesday evening with the family as a gift for a friend. We were in the mall around 6:45 pm bought some stuff then went to the men’s fragrance counter at 8:00 pm sharp only to be meet with two staff one cleaning the floor and another wiping down the display. All the products and samples had been put away. Nothing for me to try or look at. We left and will no longer choose to shop there. Poor standard to be closing down early.

Michael Donselaar

It's the Bay... hasn't changed in 50 years (more but I only remember 50)

Chuck Thompson

A department store with quality merchandise and lots of selection. It's not always easy to get assistance but when you do the clerk's know their departments and are helpful. My wife purchased a brazier and got expert help in selecting apptopriate, comfortable apparel.

Zixian Wan

worse return experience ever. the cosmetic manager who named Given has horrible attitude.

Daniel Wilkin

It's getting a bit long in the tooth and is due for a renovation. Still .. the Bay is the Bay. They have what you need at fair prices. When I say it's getting tired. They never did any updating when Woodwards vacated the space generations ago. C'mon HBC.

Nancy Fraser

The deals were great at bay days. The service was a little slow but they're all pleasant.

Kulpreet Singh

Nice place to hangout in Victoria and on good shopping destination.

Lynda Scott-Polson

The Bay has a large selection of womens plus sizes.

Craig Verrall

My wife and I were there shopping they were very helpful. The store didn't have what she wanted. So we have it on order

Anirudh Vajpeyi

Should visit often for some surprise sales and discounts on items. Collection and variety of items are huge, have patience and look through. Winter collection is amazing during last few weeks, the only problem you may find is when you genuinely look for someone to help, you are alone.

Vlas Ok

center with numerous entrances and exits. a huge selection of products for any budget, it seems to me that you can find everything here. well, or almost everything, our requests were satisfied. a lot of goods at reasonable prices, the quality of the goods is good. many places for .snack. children's recreation areas. for the convenience of searching for goods, there are touch maps, scoreboards. now there are festive New Year zones. .

Walter Bances

My wife and I have a great time when we go to Hudson's Bay. It is a great store.

Paul Worsley

It's good that we still have a department store (and a Canadian one). They have a pretty good selection of clothing, accessories and apparrel. This location is good because of the ample free parking.

I Never Was

It's a typical department store that's always hard at work trying to churn older name-brand styles for less. By far, not the best Hudson's Bay location. Store can seem a bit cramped sometimes, especially during weekend times.

Barbara Carstensen

Excellent salesman and pleasant shopping experience recently in the Furniture department!

ZOHAIB AHMED

Staff doesn’t know what they are doing

Stephen DUSTY Roberts

Great place to shop, nice staff and a wide selection of items.

Hans Giesbrecht

Founds some great buys on the discount racks! Still adds up, but I was able to get two professional outfits for around 150 bucks.

Hemant Taware

Fantastic service at the fragrances section of the store

Sandra Neubauer

Always love The Bay. A lot of great brand names but also many Bay brand items of good value. Great variety. Staff are good. Only challenge is check out line ups--they leave no room to line up. Sounds weird I know but geez...leave some standing room please.

Melissa Bingham

The bays adult clothing line tends to lean in to a more mature selection. Their prices are a bit higher then most for even the simplest things. I would shop here for my mother rather then for me or my husband/kids

jimmy hatu

Short in staff.... prices sky rock

Susan Ross

Great store, plenty of selection, good prices. Would earn a 5 if there was more cash out options , though I didn't wait long at 4:45 p.m.

Carla Ryan

Has gone down hill. Quality is not there. Not inviting and may need marketing upgrades

Jason Knight

This classic brick and mortar is not doing itself any favors by not maintaining their space or ensuring staff levels meet customer requirements. With disorganized showrooms it is difficult to transit through the store while ensuring sightlines are open.

David Williston

I have to say the men's clothing styles at this store are lame. It took me 45 minutes to find a sweater I would actually wear. Why so many v-necks??? There's a complete lack of flair in the styles presented. Odd brand names and strange colors and way too much plaid. The other thing that was weird was that they were selling NASA t-shirts. SpaceX is where it's at. NASA hasn't been cool for decades. Yawn.

Magdalena Wegner-Powala (m-ajka)

I came to the store at 1630 for quick shopping, no one at front who welcome me said anything. At 1635 I was told that I cannot use fitting room because the store closed at 15 min. I understand that with "new normal" staff has more work to do, but if that's the case - they should close the store at 1630 or don't open at all if it's such a big deal to serve the customers while the store is open. Or at least inform them at entry that the fitting rooms are closed instead of wasting my time finding sizes in unorganized store just to hear that I can't try anything on ..

siddharth bhaskara

Good place if you want variety and greater choice!

Kathleen Meadows

Love this store! We go for their watch repair and batteries which is wonderful service, gifts and cosmetics.

Todd Firesword

Ahh Hudson's Bay , A Karen's wet dream , holding up every line demanding the manager over a sale item not being on sale enough. White guys named Matt or Justin buying their polos from here ... get lost in the makeup /perfume maze where you will be trapped by a sales team member eager to sell you the new fragrance. Have you tried their sister store ?...The Bay ?

David Tavares

Always a great selection. The store could use a staff associate or two more to ensure all departments look tidier. It would elevate the shopping experience to other bay locations but they always have my grooming products and workwear that I need so I cant complain there

Russell Redcloud

Prepare to be blasted with the smell of the purfume department situated dead centre of the main floor..prices are unrealistic in todays marketing competition .. escalator was broken and very akward assending to second floor. noticed and surprised winter wear still full price with early spring/summer setting in here in Victoria BC..This retail model would be expected to fail like that of Sears.

Barry

If there is any wonder why brick and mortar is failing, The Bay, is a demonstration of what not to do. Service counters that had two cashiers open and a line 8 people deep. Why because they tie a promos to their credit cards and and the cashier is doing the application. Broken service model.

Finn

Pretty great deals and not bad for choices on clothing, the store as a whole needs a massive style upgrade though. It's still sporting carpet from the 80's!

Charlene

Usually sizes are all mixed up and limited staff so if you know what you want it's fine to shop there. Sale days this weekend - some 50% off ...20% is not a big deal really.

nate t (nateball)

good selection, high pricer, attentive staff

Pauline McFadden

Nice place to shop but prices are are high

John Dane

Judith was very helpful in the menswear section. She knew exactly where to start when I explained to her what I was after. She got me an awesome price on some great new dress pants. I would highly reccomend this place for dress clothing.

Tanner Wicks

Employees want nothing to do with you which is okay if you know what you are looking for. Otherwise the mens selection is quite good

Jesse Young

No no no. Just be gone would ya

Victoria Compton

Shop like it's 1976! Helpful staff, good prices, not too blasted many people, and a great selection of designer...budget...and everything in between.

Donna Rae

Too many clothes in tiny sizes. Also quite expensive.

Matthew Tromp

Taste food ????????

D. Carelli

This is a great Department Store...a vanishing breed. Great quality and they still give out boxes and tissue paper at Christmas! ❤

Gyslene Boisvert

There is lots of variety . I can usually find what I'm looking for but sometimes takes a while to find stuff. Items are all over the store so you have to really keep your eyes ooen . Prices are average beat to go early on big sale times. Great for honouring prices like buying something and then taking your recipts days later to get the sale price. That way you can beat the rush and still get the great deals.

Sandra Jones

Have been shopping at Hudson's Bay for a very long time. Over the last few months have noticed that their clothes and shoes are becoming increasingly uninspired and tired. I understand that the company is in financial trouble, same as Sears found itself several years ago. But it is a tricky downward spiral and management should already know this. Outdated clothes should be deeply discounted and latest fashions available and displayed prominently. The Mayfair store looks and feels tired, and that is worrisome. There doesn't seem to be anything new and fresh. Staff is lovely though and being that there's no other traditional department store, there's no lateral competition. But other retailers are closing in, especially in clothes and shoes. Plus online shopping is growing in Canada. HBC needs to wake up, get better buyers and start presenting more flattering fashions to their customers.

Chad Keogh

Great selection!

Justin Smith

In a world of dwindling quality personal shopping options the bay has great stuff and decent prices

Lane arndt

My go-to department store, love it!

Walter Zimmerman

It was a pleasure to deal with Adrienne in the watch repair department.

Bob Askow

Nice stores but often over our budget. Wife loves fragrance selection

kristel oertel

Haven't shopped here in years, I love how this department store is layed out.

Cassidy Towers

Looks like they are going out of business. No escalators or stock

Chrispy

Great store extremely helpful staff

Rick Wilson (Brick)

Excellent watch service. Personal, extremely friendly and helpful. Highly skilled and knowledgeable. Highly recommend. Jewelry counter sales staff very accommodating and professional. Highly recommend.

John de Jong

Bernard helped me pick.out the perfect suit. Great customer service.

Iengemdoo

Can they please extend their closing time on Sundays to 7pm? It would do a world of good for busy folks who literally have just one day to shop. Too many nice things, little shopping time.

Vino Messi

Associate was McKenzie. She called customer helpline, resolved my issue with the gift card and made it a pleasant experience. Applause and thanks to her. Way to go McKenzie!

MissTaken Awakening (STkY)

Great store, need it, keep it. Department stores were always full of everything but kids clothes and active wear is like no other. Prices are as expected but quality is above the rest.

Lucero Bermeo

Always get terrible service here. Customer service people in Victoria have clearly never needed to hold a job to survive

Wendy Hunter

You can always find something nice on sale.

Lisa Watson

Love this store, more tellers please

Jeanette Kelly

No staff, store was messy, quality of clothing lines seem to have been cheapened

Peter El-Nahas

Good. Enjoyed shopping there.

Lorne Tuplin

Pretty much like usual. No staff around, if there is going to be any help it better be you!

Saad Raza

No carts or buggies were available and staff were not available at cash counters

Marcus Drums

It seems like a dying store and the staff are there but somewhere else in their heads.

Lynne Vogelsang

Hadnt been in years so thought ld check it out ..Needed a couple of new bras..Service was poor in different sections of store..l dont dress " rich" so l was basically ignored by staff..Prices were outrageous as well..a pair of leggings .$99!!! .. And when l finally got to the fitting room for bras..l had no idea what size l was..again..not much help from staff..and really didnt find much of a selection at all.Will be another 2 decades before l go there again..Im sure of that!

Ayoola

Nice, one stop mall and ever busy. Social distancing is slightly a concern but it's managed at each outlet especially the food court

Zachary Lang

This is my first negative review but I feel obligated to leave it. My girlfriend bought me a nice Armani watch from the Bay for our Anniversary. She did a lot of research and was rewarded because I loved the one she chose. I went to wear it for the first time, though, and found there was a small crack in the glass on one of the sides. She brought it back to the store to ask about getting it fixed and was told she didn't buy warranty (which wasn't offered during the sale), and there was nothing they would do. She took the watch to a repair shop and they said it was clearly a stress defect in the manufacturing since there wasn't a nick or scratch on it and we were quoted at close to $200 to replace the glass (which is nearing the price of the watch). I tried to contact a customer service representative from the Bay online twice and was given an email saying someone would respond but I haven't been contacted weeks later. So now my girlfriend feels terrible because her anniversary gift is defective, I feel terrible for her, and we are faced with using it as is or paying almost the price of a new one to replace the defective glass. My recommendation would be to shop somewhere else if you want to buy something nice for a loved one.

Ruban Rebalkin

Selection, convenience, great staff. Oh, the security staff is top notch too. I saw them in action and man, oh man they were quick, fast and pros!

tyler morrison

Good selection of stuff to choose from at a decent price to, which I did not expect

Maria Eliana Maiben

Ladies wear customer service excellent, upstairs at lingerie have to improve.

Colin Carson

I've always like and purchased from The Bay. This location could use a renovation, however. Rough around the edges.

Tyson Walters

The staff your able to find are amazing. Hope The Bay is able to find the funds to get more staff.

Paul Walters

Looks like they are injecting some new life into the Victoria Mayfair Mall location. Lots of helpful staff this last visit too.

Yellow Jacket

Always a sale on. Thanks Hudson's bay for being so canadian.????????????

Luke Rosenberg

Great and friendly staff even when the store is busy.

Michele Aguado-Parkin

Great place to shop and quality is much better and prices are above comparable to the teeny bop stores.

Ali Khan

Ok no the best but not the worse

Mike Goring

Good store, always has clothes marked down

Janet Smith

No Sears, Eatons or Woodward's, this is the next best choice for a department store.

Ki Marleau

Store is so pretty with all the Christmas decorations. Staff is kind, pleasant , in ladies wear, cashier served with a smile

Jordyn Putter

They have great products and lots of pop-up stand makeup shops that are quite helpful. Great quality products and a large range of them aswell.

Coralie Theoret

Large store with fair amount of plus size clothes

Sean-Lynette oliver

The bay has some decent discounted racks where you can get prices 80%off , this is a place my grandmother shopped for us when we were young it's been around and they offer alot of different departments in the store , there is not many places left where you can buy a new dishwasher and a pair of jeans it's a dieing breed so it's good to support these stairs before Amazon takes over.

Eric Roth

I love the Bay but I find this location is sooooo brutal. Last year it took almost half hour before I found someone to help me pick a fragrance. Today I was waiting in line to pay and one of the cashiers just walked away. I love the Bay.... but unfortunately this is the worst one I have ever shopped at.

Emily Stewart

I generally find that this location beats the downtown location. Excellent selection of plus-sized clothing and footwear. Had a great experience yesterday bringing my boyfriend's new watch in to have a link removed. We had tried the downtown location and there was nobody there to help us, so we tried Mayfair and we were in and out in less than 10 minutes. Very professional!

Bonnie Alberry

This is usually a quick way to enter the rest of the mall. There is clothing, shoes, bags, and cosmetics - no home stuff or gift registry. Any time I've tried to make a purchase, it's been challenging to find an open service counter. Staff have been hard to find on the floor, except near cosmetics.

Lola Shepota

It is very nice mall for all kind tests and preferences. I enjoyed very much

Damon G

The decline in popularity that they are experiencing is completely founded, due to their lack of product and till placements around the store, organization, helpfulness, productivity when helping customers. Will not be surprised if it declares bankruptcy in the near future, which is highly likely. 2 stars because I have better experience shopping online.

Random Name

Good selection and they have a great sale going on. Checkout was slow though.

Cameron Swityk

Not the best Bay I've been too. Covid might be more of a factor than i know, but it just didn't have the same atmosphere? For me, it was the styles of jeans and pants available seemed limited in variety even across brands. Seemingly had the same 3 or 4 styles, with minor variation by different brands. It was bland.

Shan

A tradition. The Hudson’s bay is a quality store where you find a wonderful selection of clothing

Habiba Hassan

Good store.

Darryl-Del Horrill

Good customer service, always seem to find a good sale

muchaneta matsa

I truly enjoyed the experience. The staff was exceptionally helpful. I purchased my favourite perfume

Boon Hean Low

Spacious and wide variety of shops. Place for food too. If it has a super market, it will make a one stop go to place for wkend!

james steele

My wife and I had the opportunity of a daughter's visit to buy her a good vacuum cleaner yesterday and we found a very good deal from Miele on the website but could get no straight answer as to whether any were in stock. We came to the Bay at Mayfair and explained our problem to Vicki who immediately went and searched the store room and found just what we had hoped for as it was the only model on sale and we really like Miele. After having had a lot of frustration, this excellent customer service really made our day. It was a pleasure to meet her and it has enhanced our impression of the Bay's customer service a great deal. Thank you Vicki

Xeniya V

Not ready to reopen. One desk accepting returns and the line is around the block.

Kyna Bere

I regret buying anything at the Bay. I went there today to the Massonville Mall location, because I needed pantyhose. First, I was annoyed at the chaotic layout of the store. Panties and bras are located at the other end and then you have to go all the way to the other end of the store to get pantyhose... so ridiculous and inconvenient! What bothered me the most about my visit was the way I was treated by the staff. They did not seem to notice that I was standing at the counter in the shoe section to pay for the item I had selected, and when I was noticed by an older blonde lady with glasses, she looked at me as though I was a cockroach or a disgusting bug in her way. I asked her to repeat what she had said because I genuinely had not heard her. The tone of voice she used with me when repeating herself was very rude and in fact made me want to not go through with the purchase. I am always pleasant when I shop. I know how hard a customer service job can be. I'm a hairdresser, I get it! However, there was no reason for her to treat me the way she did and because of that, I will never go back, no matter how good of quality the products are. -Kyna

BW Fritzler

Self service shopping at full service pricing. Nice quality products you can touch before buying.

Jared Bayley

Lots of selection, well-organized, helpful staff, clean and tidy, and in a good location. Only thing is that prices tend to be pretty high, and I usually can't find a whole lot of deals.

Andrea McMon

Gala day, lots of good stuff.

Geetansh Gandhi

Great store and great staff, plenty of options to buy various brand and explore at same time.

Alex

OMG. Guess what happened at the bay!!! So let me start from the beginning. A few weeks ago, I met some girls at my friend raf's house. And today we were like "wanna watch a movie?" And then we were like "no" and then Alex was gonna play dark souls and we were like "no". So then we went to the bay!!!! And so we're walking around, emma's like, "let's play hide and seek"! But it didn't happen. But then who do we see but: the French girls!! Needless to say, raf had a great time. 5 stars!

Tim W

I'm beginning to find myself more and more disappointed with the in store selection here. It's almost as though they've over-committed to so many brand names that they are unable to stock a reasonable selection of items from each designer. My recent experience here was with the Levi's Jeans. If you have a certain waist size, then you can only have whatever leg length they determine goes with that waist size. For example, I'm a 32W and 30L, but they only stock 32/32. Also in their Levi's section, their 511 jeans are only available in 2 colours! When you go onto the Levi's website you can choose your individual waist and leg sizes, and you have a huge selection of colour choices depending on what style you've chosen. My wife continues to have issues with them actually keeping stock of items in her size, which is a fairly standard medium/small range. Clean up your act Bay! Stock your shelves with common sizes and start committing to fewer brands.

Catherine Wyne

I enjoy the Bay, I seem to always find something I want on sale... lots of variety. Remember to ask staff to remove security tags from your purchase before leaving the store, it's inconvenient to have to go back to have them taken off. ????

Kiddy Bandit

The lines are super slow, Customer service is testable and their prices are raising! Terrible.????????

Bailey Hanna

The staff are no where to be found. Took 30 minutes to check out for a simple belt purchase. I wish that I could say this was a one time issue but every time I'm in this location the staff are unfriendly, stand around talking to each other, and do not help you to find a way to check out. Incredibly displeased.

Nick McGeachie

Pretty "meh" department store, they seem to be behind the times on a lot of things. I remember going there as a kid and other than clothing styles I feel like it hasn't changed much at all.

Danielle Jalbert

Absolutely wonderful staff in perfume section.

Daniel Speedy

It's a big Canadian clothing store furniture who's Square Canadian store from Hudson Bay so very helpful lots of help there pretty well glad whatever you want for men or women have furniture have appliances okay nice store very nice store couldn't ask for anything better

John Brum

Good deals if you look hard enough

Shelley Vaags

I love the Bay in Mayfair for its styles, selection and Sales! There were hardly any shoppers the few days before Christmas. I would hate for us to lose this store. I didnt feel the usual old fashioned Christmas excitement in the air. No perfume smells, last min sales, huge lineups and hustle and bustle of store clerks. I know that co-vid is the main culprit, but I hope that we dont all turn to internet shopping and end up with no stores to go shopping in .Part of the Christmas spirit for me comes with being a part of the excitement with everyone out and about. And the Bay was one of nostalgic Christmas places for me.

stan smith

Not a great department store.

Erin Bowers

Clean organized friendly staff..... easy access not busy

Brian Marshall

Really good bedding and night ware department good place to shop

Bertha Ethier

Small selection of kids items and size u wanted was not in stock

Z Chao

Waited for 20 mins at the jewellery department for help. No employee even acknowledged me being there.

Stefan Ludwig

Great sales and staff. I like the bay

Pardeep Singh

Multiple varieties of brands available but not many customer service representative or merchandise associates present on the floor to assist. My experience was kind of mixed with getting some assistance after roaming around and looking for stuff for good 10 minutes

Elanor Eason

Under staffed. Staff are not super willing to help. Apparently they cannot look up stock and they do not order in out of stock items for customers. They definitely need to make some serious changes.

Jannette Lock

Love The Bay!

Daniel Giguere

Good

Michael Trottier

Pleasant enough staff, better staffed than I remember over the years. However, yesterday we were served by two young women in bedding dept. One of them was doused in some sickly sweet perfume, which I found nauseating. When I mentioned it discretely to the other young lady who rang me out at check-out, the supervising cashier (older) overheard us and said "What?." Then, when I explained to them again that I was overwhelmed with strong perfume by their floor staff, neither of them said ANYthing. She quietly rang me up, and said NOTHING, not even a thank you, or goodbye. Weird! Like, I was the offending person? Hello? How thoughtless is it to 1) douse yourself in perfume when serving the public? And 2) not even attempt to respond to a customer concern (not a complaint)??? Disappointing

Norma Boyle

I did all my shopping here with great staff assistance. Keep this icon alive with good quality products and great selection .

MC Paquin

Always have fun at The Bay, especially at Christmas. I always check out the specials and go when there are good deals. I can't believe the good prices they have, especially on Levis jean clothing. Just love his place.

Jeremy White

Good deals. Staff is usually wonderful. Sometimes mot so wonderful.

Angela Ung

Usually expensive but if they have sales or Bay days sales then it's not too bad. But depends what you r looking for.

Katie Davidson

I found what I was after friendly staff but they only have one entrance open so I had to do alot of walking and I use a cane...same with change rooms they only use one and it wasnt close to where I was shopping!

Dante Batuka

Excellent shopping experience, lots of selection

Fabio Said

Overpriced and a lot of filler and no substance on items, specially mens. Sales make prices ok sometimes, specially on Boxing Day and Black Friday, but then again, the best stuff is gone before you set foot on the store. I don't recommend it.

wayne peter

A positive experience every time attendant.

Urban Disturbance

Had what I was looking for at a comparable price to other stores

Amber Little

Very confusing and no around to ask questions ????

Michael Upward

They got some good name brands

April Gilliland

This place is difficult to navigate as it seems like they're always moving stuff around and it is hard to find a staff member to help you when you are looking for something. I don't really find anything of interest here anymore. There is a useful public washroom up on the second floor though if you don't want to go all the way to the food court or the single hidden one that is down a long hallway on the other side of the mall. There is a lot that you can find online and just order during their sales and if you order enough you don't pay shipping and then you can avoid this mob scene.

Chad Mojak

Great Higher-end selection for men & women's clothing, fragrances, etc. Doesnt carry Top-end designer brand clothing like Gucci, LV, Versace. The only reason I give it a 1 star is because of the VERY obvious profiling that this store's Loss Prevention team has. I've seen the same people dressed as "shoppers" always trying to sneakily spy on me like they're the Pink Panther. I asked one what they had for a certain brand and he made the '????' emoji face and told me.

Mark Bulger

I don't know what's going on at The Bay nowadays but the staff is attentive the deals are everywhere and it just feels good to shop. How strange is that! It's just nice to walk around like the old days talking with sales peeps, trying on stuff. I think I hate online shopping now. Make the time and you'll agree it's a social thing. It's just really really nice.

Richard Sawatsky

They sometimes have random sales if amazing discounts. Plenty of great quality clothes.. As well as random giftware. This guy <- Me, got a kick ass Christmas purchase with my giftcard.

Cheryl Johnson

Love HBC I can always find what I want and more. Unique toys, lots of clothes to choose from, quality.

Ken Smithson

Always great sales always clean great people

Kaveesha Rathnasekara

Visited Hudson's Bay for the first time a couple of days back. It was good!

Brandonluco

My go to place for clothing but the air is filled with the scent of snobbish decay. Everyone should be welcome regardless of how they choose to look, if your standards are "higher" then a customers it's best to keep your mouth closed, just some advice.

Mathew A Chackery

Went there for regular shopping... Met a sales person named AYSHIN in jewellery section very kind and energetic person. Showed and explained every offers what we need. Hatsoff for her dedication....

Williamjames Sarginson

Returned slacks we ordered online ,very pleasant service.

Chad McColm

Got a new watch here and I love it. Their prices on watches are always decent and the selection is great. The employee who helped me was very knowledgeable. I had a problem with the band in the first couple days which they fixed for free with no issues which I really appreciated.

Ian Frazer

Grest sale this weekend - saved a bunch with coupon, my Points card, and bought on HB card. Great staff - lots on duty today too!

Blake MacKenzie

The Hudson Bay really started Victoria. This is the Bay in modern times. It is the anchor store for the Bay Centre Mall. Mid to high end retail department store items. Good place to go. Downside can be parking is a hassle dependent on what day and time of day.

DJ Schwob

As far as department stores go it is better than any I've in for a while. Huge selection, many many brands. I can't always see how the cost can be so high on everything but it is at all department stores. They have many High end brands. Inside a mall that has really improved over the last few years. If I were to shop at department stores I would frequent Hudson's Bay.

Lord Jessica G

chanel fragrance, ralph lauren menswear

Mike Brown

I'm not really sure how The Bay stays open. It's been around forever but they refuse to change with the time. We were just there Christmas shopping and didn't buy a thing. No carts. Almost like they don't expect you to purchase multiple items. Looked like a thrift store the way things were just thrown on racks. Pricing is way too high. Won't be going back anytime soon.

Andrew Mutsaers

Well it's a bit like wandering through grandmas house in the 80's. The blue hair, the over powering blend of every outdated perfume and cologne. Watches and jewelry that have been cleaned and dusted so many times the rose gold plating has worn off. Employees at the beauty counters desperately hanging on to their the last few years, waiting for some unsuspecting person to step up for a face plastering. Sale sighs that have been recycled since the 70's that may as well say POW, BANG! For all of there relevance. And the iconic striped blankets that just won't die, they were trendy for about a day back in 2008. The company is on its death bed for sure.

Marcin Tandecki

One of the few big retailers that have stood the test of time and online shopping. The store hadn't changed much in terms of what they offer, and the selection remains to be sizable. There are always sales on individual products, brands or departments.

Christopher Taylor

So at 9:01 even if you are at the counter with the products in your hand they say come back tomorrow because they are closed at 9:00. I was flabbergasted. So come back the next day and standing in line the cashier says she can’t help and I’d have to stand in line. I was standing in line. Such a rude experience from multiple staff members makes me wonder about how the upper management is training their people. Hopefully they learn that retail is dying and it’s only through building an amazing client experience can save it.

Afraz Qureshi

I AM IN A OUTRAGE DO NOT BUY FROM HERE EVER AGAIN! I CALLED HUDSONS BAY AND THEY SAID THAT THE BOXING DAY SALE WOULD BE ENDING ON WEDNESDAY THEN IT ENDED ON MONDAY AND I WAS UNABLE TO PURCHASE THE CLOTHES I WANTED FOR THAT PRICE THE CUSTOMER SERVICE IS ABSOLUTELY HORRIBLE!!

Joseph Willson

I much prefer the downtown location over this one yet they do carry the very same stock...truth be told I prefer the downtown Vancouver location the most since they closed the original historic building here in Victoria and turned it into high ends suites and a public market...

Marius Vandenberg

Not too great this visit. I was specifically looking for women's leather gloves. Pretty well sold out in two locations. Is this a sign of rough times ahead? We can't plan to purchase winter wear after Christmas? This was not confined to The Bay stores either. I searched many stores in White oaks mall also, to no avail.

Ravi Reetoo

Nice and convenient with lots of known brands under one roof.

corn elius

Top brands snd best prices when you buy here you know you're buying genuine quality products. Also very efficient and generous staff.

Morgan Labrecque

Very organized and clean. Rock on. Great selection too in comparison to other bays

Doug Mason

Almost gave up looking for a decent set of dress shoes bit The Bay did not disappoint.

Kathy Masse

We were walking through,and noticed that they had a optical department so we quickly stopped by. I must say they had beautiful frames. We stopped and the lady working there asked us to leave. There was only one other person there. Very sad. That's all I have to say.

Danny Giroux

The last time I was here, I was informed they do not sell appliances at this location. They only sell across town... This is not normally the standard for these stores in other cities. Time before that I was told they do not price match Walmart. In fact I was told by someone who works at the bay on another city that the bay does price match Walmart and they suggested I report the employee for that misinformation.

Maria Jose Sandi

Went in am to pick up an order, they were under staffed and one lady could not find it, but 15 min later another lady came up with my order and more staff start to come by. Overall good service.

mila kelly

big store not enough staffs

Annie Rourke

I was extremely unhappy with the online ordering and went to the Mayfair Bay to try and resolve the problem. I was so impressed with Peter Pearson in Major Home fashions . He spent significant time resolving the issue in a positive and professional way. He's my guy from now on!

Jacob

Love the staff at this particular destination. This stores inventory pails in comparison to the one on Bay Street in Toronto. But the staff here are helpful, courteous, and always pleasant.

Christine “Xtine” Belliveau

Out of stock items and was told other items were "online ordering only". Really no point in going xmas shopping then is there? So just left to home....

Cheryl Walker

This store was a huge mess! Clothing was all over the floors. Nothing folded neatly, or organized. I cant say I have ever seen the Bay look so terrible.

Michaela Kocova

Beautiful clothes, large variety of designers sadly not on my budget ????

Carla Evans

Has a variety like all department stores. Can be expensive. When their sales happen there can be great deals.

Bruce Ty

Staff was helpful and patient with my purchase

Nevin Thompson

We had a bad experience with sales staff the other day. We spent a couple of hundred dollars on new sheets. On the way out of the store, the security alarm went off - the clerk had forgotten to remove the security tags. We looked around, and, after a bit, a clerk slowly made her way over to us. "Give me your bag." She took our purchase - that we had already paid for - and slowly made her way back to the cash register. She then slowly checked our purchases, two packages of sheets, versus the receipt. When finished she simply handed the shopping bag back and said, "Okay." No hurry, no apology, no thanks, no nothing. We had done nothing wrong, we were momentarily deprived of our personal property, and our time was wasted. I was there with my wife and toddler, and did not want to make a scene. But it was very bad customer service.

Shawn Callio

Very great quality clothes and staff is friendly and helpful. They also have a lot of great discount items.

Ryan Brodie

Shopping at stores like this at Christmas time can always be a challenge. While it looks like they have a great range of products, at this point they are almost cleaned out of many of them. Finding things in the right size can be a challenge, fortunately they have an online option.

Je-Vohn Francis

Why didn't you get 5 stars? Long story short...I bought jeans that were ripped and zipper wasn't working. I was able to return it but the lady that helped me *Helen* was all the way rude about the return. I came back to the store within an hour. It's not like I went to vegas, had a good time, and came back to return it after after a few lapdances... I don't know what she thought happened but...girl smile.

Lindsey Colbary

Went there tonight to have some links put back into my brand new watch and the person that does this was gone...... The only person that can do this is gone....? Before the store closes....?! The watch counter has its one hours..... Soooo weird and annoying. Train more than one person and have someone there open to close.... It isn't rocket science..... There should ALWAYS be someone in EVERY department. So now I have to make another trip to the mall.....

Elizabeth Matthews

The Bay is known for good quality items at reasonable prices, often on sale.

GWoo

The watch and jewelry repair person located in the Bay does a good job at fixing stuff.

toni o

Update: Boxing day sale long counter lineups at cashier's till. Black Friday bought a 24'' spinner luggage model Atlantic @ $78 what a deal normally at this price you only get a 19' cabin size. Only not much in able to pick colours but not complaining. Long line ups at the till today so what!

Brenda Mercer

what a treat - free bra fitting. I was so glad I found time on a busy Friday last week.Toni was the best ..changed the way my clothes fit..I've only just begun..I'm going back to have her select more for me. so nice to get such personalized service n she made it so easy when I was in such a rush

Happy wuslzla

Looks getting poor. I need to go Victoria to buy better clothes. Their displayed clothes looks like chip and poor.

Michał Powała

I spent an hour selecting cloths only to be told that 15 minutes before store closure I can no longer use fitting rooms. Ridiculous.

Gabrielle Williams

A little out of my personal budget but it's worth every penny if you shop there in my opinion. I can always find what I'm looking for here.

Mike M

A great Canadian icon. Store very clean with tons of selection. Great customer service as well.

Alex Plonka

Great quality at great sale prices.

Charlotte Minshull

I love Hudson's Bay it has wonderful up to date European and International fashion designers clothing a wonderful jewellery department some stunning watches and ladies designer jewellery it is great for accessories too . I always have a good time shoppers in the bay . Charlotte London Ontario

Betty Tubman

I love this place. Lots of cool clothes!!

Hedwig Kos

We had a unpleasant experience today. My son trying to find a necklace for his girlfriends birthday. He gave the sales person a price indication, but she didn't want to help us in this way. She told us to look around and ask for the price when we liked something. That's no service, that's clearly indicating that you don't feel like helping us in anyway. We walked out and bought a beautiful necklace at Pandora.

Giovanna Greco

Great selection of clothes and great staff. Suggest to not overload clothes on the sale racks it put off customers....

Teresa Marek

We went to look at toys. Most of them were either broken, dirty looking or missing parts or packaging. It also feels like a bit of a ghost town if you need some customer service. I feel very sad for the decline of this once prominent department store.

Rob Sander

Always good

Charles campbell

Nice store, I just don't shop here often.

Kelly LaRouche

Never enough staff or check outside open

Jinx Doonan

The shopping helpers are really helpful, they can help you pick an outfit for any event. The prices reflect the extra care though

Krista Reich

I love Hudson's Bay Co. Feels so homey and traditional shopping there, great service and selection.

susan Adams

Good sales on now for children's cloths and shoes for every member of your family. Staff are so helpful.

deborah holmes

I was.initially just passing through but ended up buying a Christmas gift, good deal. I was able to identify a couple customer service reps and got directions to my purchase.

Lyle Schneider

Food was good but pricey with small portions. Don't expect to leave satisfied.

Sharlene Lavalliere

From the moment I walked in the door the greater at the door was short and snotty when I asked her a question. I just had a return 2 items from shopping online I went to store to return..customer service (sales clerk) was rude and unwelcoming, had zero personality. You'd think after being stuck @ home for what 2 months for shut down staff would be thrilled to have their jobs back. I was 4th inline the other 4 were buying things so it had nothing to do with my return, she was the same way with other customers ..at a time when we all needed a little normacy you'd think she could of tried to be polite. She has a very distinctive look, I will know to avoid her next time if there's a next time.

Wendy Lebrun

Staff semi scared to come near you they are very neverous

Aidan Peters

The staff was exceptional here. I was looking at the mens fragrances and got some excellent recommendations. I was looking and did not plan on buying anything but the lady behind the counter still sent me home with a sample and did not pressure me to buy at all. She was very knowledgeable and helpful. The store itself was a little messy and crowded. I personally prefer shopping at the white oaks location as it's larger and has better selection and I also find that it's cleaner than the mcconville location. This could just be a matter of when I shop but the staff at the masonville location are always excellent and I've never had a single complaint with the staff there.

Navneet Kaur

Great clothing best watches best price

Zenith Cherished

Good variety of clothing

david reid

Generally I find The Bay staff friendly and approachable. Clothing for baby through to adult. Cosmetics and personal care. Home decor, furnishings and appliances for every room, large selection major appliances, many in store services. Toys at the bay have a high mark up compared to other stores, recommended for every else.

Chris Barinecutt

Feels like a store awaiting the axe to shut down

Kate

Had an issue with an online order. Even though it wasn’t caused by this location, the manager (Daryl) offered to help me resolve it. He clearly cares about the customer (which seems to be increasingly rare in the customer service industry). Besides the exemplary service I received, I also love this location as it is always clean and well organized. Staff is very friendly, approachable and helpful.

Ruth Rogers

Awfully disorganized store. Very limited stock. A large portion of the store is filled with Christmas pajamas and Christmas sweaters. The shoe department is almost empty. This was my first trip since the big Mayfair renovation. I won't be going back.

bib bob

Terrible customer service. Nobody answering the phone, understaffed, No operator to help you out.When you are on hold , no music playing so one is actually not sure that you are on hold until it disconnects. There are a few people that are caring and give you good service when you are at the store . However, this store is the pits for service . I actually have cut down my shopping so much àt the Bay now because of the whole set up. It used to be such a good Department store.

Claudia Mendoza

Love the sweater ???? I brought , I think I wear it this Friday the ,9 th of October 2020 for an appointment with my Sheppards!!????

Maria Castillo

Good place to get ready for Christmas !!very good atmosphere and a very good service. !! Hudson's Bay .

d m

Perfume odor is narly. Hold the beath and walk quick

Jeff Bissett

Clean-Covid friendly.. lots of selection great . Prcies and all precautionary measures in place for staff and public safety

R B

I always have a hard time with this store .. you either love it ,or dont ..

Helen Vcampbell

Not too happy with the service. Hard to find a cashier that is open then having to wait a long time for them to do a simple refund ahead of you.

Mea Gibbs

Big store, lots of stuff. Still cant find anything. Also expensive for everything being dusty and store worn.

Judith and Glenn Brydon

I enjoy shopping at HBC. Helpful staff. Nice variety. Still miss Sears to shop in along side HBC

Delaine Faulkner

An especially great place to visit while they are offering special sale prices.

Lindsay Smith

I enjoy the selection and variety of things offered. The staff have always been friendly to me however I often need to go searching for someone who is able to help me if I have a question.

Warwick Dobson

No one sees the small print. You think what you are buying and then at the check out it ends in 99 and it is NOT on sale. No wonder people stop shopping!!!! It is NOT okay. It leaves a bitter taste in your mouth.

Dillon Chrimes

excellent shopping and iconic

Ellen Mallett

Got summer pants that fit in linen fabric

Heather Picton

I went to the Bay in Masonville, to buy a second Swatch watch. Sadly only one left in stock. The lovely gal behind the jewelery counter shopped with me on her IPad, found the perfect style online for me! She was very helpful! And it was delivered 4 days later, nice and quick! Love my new watch, and will definitely go back!

David Hunt

I came to town in response to adds for Nespresso coffee maker @ 40% discount. After waiting in line to speak to the Nespresso rep, and beginning to discuss my questions, I was twice interrupted by customers to seek further information from the representative. After this show of poor customer service I chose to not carry on with this transaction and return home.8

Knut Reinertz

Client service remains weak

Steven Booth

Big selection. Good sales. They need to do better with the online store.

Sarah

Great stores, has almost everything you could want in one mall, there's even a spot to get free chargers, strollers/children's push cars, ect for while you shop in the mall.

Stephanie Kubinski

Many of their discount racks on Black Friday were misleading with a sale price sign on display or a percentage off and come to find out that much on that rack or table was not included when you checked out. The name brand would.match even but would not have the discount. Not how a company like that should be doing business.

Anne H

I had occasion to deal with Estee Lauder's rep who I will call "S" - the initial of her name tag. I was returning a purchase I had bought online. I had the receipt from my email order which had the order number, and my address. I handed "S" the purchase and the email receipt and asked if I could please return the product. Even though I was clear about a return, she asked me what I wanted to exchange it for. I reminded her that I had clearly, calmly ,and politely asked for a "return". She told me that the paper was invalid because there was no order number. I pointed out the order number. She then tersely said "ID". No "please". No "To help me out/ could I have your address". The only person who can demand ID in the manner in which she tersely demanded it is the police. It turns out all she wanted was my address which was also on the order sheet I handed her. With much fanfare she looked at the email receipt and found the address she required. Finally, the return was processed. This is not the first experience of poor customer service I have had with Mayfiar Bay. If I deal with The Bay at all in the future it will be downtown Victoria. If were possible to give a negative rating on this review, I would.

Cindy Kocol

I'm a plus sized woman. The Bay has an entire section for plus sized women. Not all clothing is expensive. I just searched for clothes in my price range. I scored twice. Not only did I find tops to fit my price range but also exactly what I was looking for. There is plenty of free parking at this location which is in Mayfair Mall.

Bea Ratsoy

I was really impressed with the Covid-19 protocols they have in place.

Sylvia Sommers

A great selection for every member of the family. I enjoy being able to park close and shop efficiently. Prices are a bit high but the quality is decent.

DJane Petersen

Best lady in bra fittings Thanks Toni

Judy Easton

When I spent $40,00 I should not have to PAY for a bag .

Jean Wootton

You are the only store left that sells clothes for older people,since Sears closed we have no where to shop only the Bay.Please stay open for us! A bit pricey but very good quality.Love the Jewelery counter! It’s nice to think we still have a store left here in London where we can walk around in comfort.

Dave Fowler

A furniture purchase made on September 27 was scheduled for delivery on November 5th. We got a call from one of the Bay’s call centres on 1st that we could not understand because of the caller’s problem with the English language. We called back and had a different person tell us the delivery would be made on November 5th but the time had yet to be determined. On November 4th we got a call from a different call centre advising the delivery would be made between 9am and 1 pm the following day. We had pre-sold the love seat we were replacing and I delivered it to the purchaser on November 4th. We also moved furniture from our front entry to facilitate the pending delivery. When the delivery had still not been made by 2:45 I called Customer Service (yet another call centre) and was told that the delivery would be made before the end of the day. It wasn’t so I called Customer Service the following morning and was told in very broken English that the delivery would be made on November 5th. When I told that person that the date he gave me was yesterday he said he would look into it and get back to me and that he would ask their delivery provider to contact me. That didn’t happen either so I called Customer Service again with the same result. I the contacted the salesperson at Mayfair asking her to follow up. It appeared that no one knew anything and I was told that the identity of the delivery provider was confidential and could not be divulged. It was not until November 9th that I was informed there was both good news and bad news; 2 of the 3 pieces had been located and would be delivered the next day sometime between 9 am and 1 pm. On the afternoon of November 9th a call from yet another HBC Call Centre advised that only 1 piece would be delivered between those hours. After the delivery personnel had placed the furniture inside the house we were told that the other 3 pieces would be delivered on Friday, November 12th and provided a telephone number if things went awry. On November 11th, today, we received a call from a call centre in Moncton, NB advising that the remaining 2 pieces would be delivered not tomorrow, but next Friday. A call to the delivery company’s phone was answered by another person with English difficulties who told us to call back tomorrow because today is Remembrance Day. It will be a long, long time before we ever set foot into The Bay again.

Rene Hutchinson

I just love the quality clothes. Far better quality than other smaller stores.

Rick P

So much better than walmart

Graham Love

Not the best store I've ever been in, but not the worst, was not able to find any staff to get help so I didn't end up making a purchase

Sandra Siddon

Judit in Housewares was so efficient and so pleasant and helpful.

mandana owrangi

I had chance to shop at Sunglass Hut in masonville husband’s bay couple times before and I always come back to the same store even it’s not the closest to me! Sunglass Hut team always so helpful and very patient. Will be back for sure.

Mark McCarthy

Very clean store and well stocked. Good points program. Parking is good. Only issue I find is that they can be a little pricey.

Jerome Robles

Decent, reasonable priced. Place takes you back to the 80s.

Linda Dobby

It was a very awesome visit the young lady that helped me to get my coat was more than willing to help me and I would definitely go there again she was just awesome I think her name was Ray she works at the Cosmetics counter

Kyle

Went to the watch repair centre and got fantastic service. Very knowledgeable, very polite. Been there once before and the service just as good. I highly recommend them.

A Smith

Fantastic store. Great staff. Love being able to purchase my cosmetics at the Mac counter! ⭐⭐⭐⭐⭐

Marney Kent

Good selection and lots of everything. Some really cute HBC branded items.

Terrance Hopkins

Good sale prices, staff is helpful. Only one floor, no furniture or house ware sections.

Shasha

We just got married so we had quite a few gifts cards and big purchases. We had the pleasure of being served by JUDY . Judy was our cashier and was polite and kind. Despite the confusion with all of our gifts cards and other people being impatient, she was always smiling and showed great customs service skills. Honestly, she is a gem and she made our day! Thank you Judy for your wonderful customer service. We really appreciate it! Shasha & Spencer.

Debbie Sipeki

One of the last in Canada and would hate to see it go to! Beautiful store!

lyle beckman

Very helpful staff

Kathy Staton

Went to do a return. Was sent to wrong department, stood in line, redirected to new department, stood in line again. Wished they'd bring back the customer service department. Customer service is a thing of the past?

Jon Lemaire

Waited twice for someone to find a size of shoe i wanted. Ignored the first time And then told the largest 1 style came in was 9.5 in mens. This was a style advertised on the displays too not clearance. Waste of time even going.

Marilyn Tanguay

Waaaay too expensive. Bring down prices. More people will buy then you wouldn't have to shut down stores

Robin Hutch

I took in a suitcase today that I had bought about 8 months ago. On my first trip the wheels fell apart and the rubber looked like it exploded. I had lost my receipt and thought it was going to be a huge hassle explaining my situation. The clerk a male (wont use his name) was amazing. The manager came over and was also so helpful, she offered to take the suit case which was pretty much garbage, honor the warrantee and gave me a gift card for the price as the floor model. The salesman then helped me pick out a suitcase that was more to my needs and better quality. I was in and out with in 15 minutes. I thought my money was wasted and they would be hard to deal with. I was pleasantly surprised and very thankful.

Linda Cobb

I was there with my mom and my experience was not good due to no one asking us if we needed any help they just looked at us there's a reason I do not go into the Hudson Bay they are not friendly at all and they don't offer to help you when they can see you are looking at things

Vivian Delaurier

Very helpful I had lots of questions lots of people to assist and look things up for me and check things out very good service

Phil Soares

This particular bay needs to be brought up to date it is 2021 but walking around this place is like walking back in time ! A trip to the 80s !

Richard Brens

Great place with lots of room

Ryan Andrews

My fiance and I were in the Jacques Vert display area of The Bay, trying to decide on what she should wear at a wedding in a couple months, and had picked a hat out. While we were discussing whether or not to buy it, the area manager walked up and told us we would have to buy the hat from her personally, and couldn't use another cashier in the store, then took the hat from my hands involuntarily and walked away. Was just a strange encounter and felt a little accusatory, needless to say we left and didn't purchase anything. Ill continue to shop at the bay but probably not at that location. That kind of stuff doesn't happen online.

Kathie Evans

Looks like its closing any day

Nikhilesh George

Excellent customer service!

harold strempler

Got a new battery installed in my watch. Excellent service.

Dawn Robertson

Always great choice and always a bargain to be had.

Zahid Ishaq Khan

I see a mock sale always never any real deals like shopping in the US. I wonder why this trend is there in Canada. Especially the 'UPTO 70%' display is usually laughable

Laurie Duvall

Store doesn't open daily until 11 Somewhat disappointing.

Leticia Gaytan

The lady at the till wasn't nice, too bad because they have great sales now.

Badal Kandoria

The staff member without properly informing did a credit check for a MasterCard without even asking me if i needed a card. Super Unprofessional behavior.

Sam Laing

Some good deals if you need what is on sale.

Jennifer

Generic hbc

Beth McElroy

Empty shelves, no selection of sox that I was wanting. Went to Marshalls instead

Tim Kearney

Good shopping and easy parking

Mirjana Vanderzee

Beautiful time shopping. ????❤????

Jennifer Derocher

I had a watch battery replaced. Efficient and reasonably priced. Very satisfied.

Stu Thomson

As usual, hard to find staff to help but once we did, he went out of his way to make sure we got what we needed, and got us an extra discount to boot. Great service.

Adam Nott

Reliable for hundreds of years.

Teresa Kerr

My husband and I had a very positive experience at the Bay while shopping for a kitchen appliance. We were assisted by a very courteous and extremely helpful shop assistant called Mimi. Mimi went over and above retrieving information about the appliance and even gave up part of her scheduled break time to make sure we had all the info we needed. Mimi was an absolute delight and so patient. She really made our day, especially in these bizzare times when patience and tempers can be a little frayed! Thank you again Mimi for all your wonderful help.

Darrin Pears

One of Canada's last great stores. My family and I have always liked the Hudson's Bay. Not the cheapest of stores, but if you look around on sales days you can find some good deals. The Bay is like a member of the family who has been around a long time, maybe an aunt who is looking old and tired, but you still love her.

Alan Keser

Most items, if no all, could be purchased at other stores for a lot less. You would probably get better service as well.

Iuliia Vovk

My favorite store.

Karen Solomon

Love the Bay. Always great clothing and housewares. I'm a fan of Hudson Bay Company products.

Gerry Verhagen

Canada's department store....original products not to be found elsewhere...Hudson Bay Coats and Blankets are historic....

Sonea Bylsma

What can I say it's The Bay. Most of their stores are old and need to be updated. This one is no exception.

sneaky boie 2

Staff aren't always the most pleasant, and their changing rooms are pretty gross honestly. The sales at the peak times of year can be amazing, so keep your eye out here for deals for sure... but customer service is consistently outclassed by stores selling product less than a quarter the price.

Katie Flower

The Hudson's Bay store sell everything for home appliances, clothing for all types of events for ladies,men and children;shoes, jewelry, wallets perfums and everything for decorate the Bedroom and living room and you can pay with credit card /cash or debit and free parking lot and the employees made a good job.

Jenypher McMicheals

Over priced

Walter Perhat

Time well spent, some really nice men's and women's clothing. Good price! Discounts.

Donna Walts

Good selection of items, kept well. Easy parking.

Dan Hai

Always love to shop at there. Staffs are friendly and high skill. Easy online return. First shopping choice ever.

Riley Hones

The Bay is one of the worst stores to shop at. Cash register bays are always empty and you have to wander throughout the entire store looking for a cashier. When you finally find a cashier, you're attended to by some of the rudest and miserable human beings. I really wouldn't be surprised if The Bay ever announced that they were closing. Customer service is the face of a brand that consumers interact with and if they're rude and condescending, no one is going to come back. They really need to work on training employees better.

jacob john

Best place to do shopping..price is little bit high

geo rob

Great selection. But short on sales staff to help. Sign of the times.

Ben A. E

Barbara, Velida and their colleague (I didn't ask her name! Sorry!) were so sweet and patient. Although it's a self service store, they went out of the way to help me find what I was looking for. The great people there are the store's competitive advantage!

Jul Dickson

They have a great Plus Size selection and lots of quality brands.

Loni B

Excellent quality merchandise. Most sales persons are knowledgeable and willing to do anything for you. There are few exceptions. Customer loyalty program has my attention. They keep giving me rewards in the form of gift cards just because I take advantage of their good sale prices on quality products. 90 day return policy! If the Bay carries a product, I would prefer to buy it there.

Rhonda Thibeau

I like shopping at the Bay because the staff work with each customer to resolve their purchases and returns patiently.

Doug Cassidy

They did not have fall & winter line of clothing, a lot of empty shelves. Of

Dean Daer

Great covid screening at front door. Well maintained store and a lot of good deals when I was in store.

Joyce Hurrell

This place is the most unprofessional store I've seen in my entire life. I was shopping yesterday evening I was browsing for clothes prior to making a return. While browsing I heard conflict with what appeared to be a manager and a younger associate. The associate had tears streaming down her face and the manager said "Do you see my face right now, I am extremely upset" (The manager was probably just mad because the associate wasn't selling enough of their credit cards). The associate walked off crying after this conversation. This is EXTREMELY unprofessional. In no way should a manager have such an intense conversation with their employees while customers are around. A conversation like this should be held privately. A few minutes later I saw the younger employee again, her eyes were red and looked like she had been crying. Despite what had just happened to her she greeted me with a smile on her face and offered to help me with my return. I feel so sorry for that poor associate and the manager should be ashamed for how she handled such a situation. I will never be returning to that toxic environment again.

Karrie Rant

Linda in Jewellery was very helpful & knowledgeable. Great Service!!!

Cory Grosskleg

Lots of different brands of clothing to choose from.

Hillerie Denning

The bay at mayfair is old and tired. It is hard to find merchandise and does not present a pleasant shipping experience.

Dar Lenarcik

Quick service, easy returns when needed.

Ernie Hartt

Good customer service , answered all my questions. Highly recommended.

Ryan Massen

Lots of great sales at the bay going on now.

Melissa Lee

Great selections of designer wear and good prices too. If you're willing to spend some time here, you can find some gems.

YVR Vancouver

Rooftop parkade entrance closed. Mall entrance near Food Court (CIBC and the Source) closed. Mall entrance that is open has an employee (wearing a mask). Also has squeezable hand sanitizer at entrance. One way in and one way out.

M. Ellen Verrall

Great mall, although its weird not having Sears there...

Paulariffic P

My daughter and I want to give a shout out to a customer service rep at Mayfield Mall Bay yesterday. Leo was working in the ladies shoe department. He was so polite and helpful. He assisted us in finding a great pair of shoes and handled …

SR B

Store needs to figure out which population it's serving. Poorly stocked in a few areas... bedding etc. Pleasant staff.

Bud and Edith Beaudette

Staff very polite and helpful.

Michele Molloy

Just walked through. They appeared to very few sales assistants around.

Sephy Westaway

Charlotte was amazing and helped my daughter and I very well. If not for her we wouldn't have known there were options available in tje women's clothing department. You better hang on to that associate Hudson's Bay!

Karen O'Brien

I hate shopping here because clothes are scattered all over the place. Not an easy path through the store.

Gladys Perna

The Best in all CANADA. I love.

Dwight Wells

Good place to go shopping

Deborah Dorosz

I love the seasonal sections and the furniture department. Sometimes clothing departments are messy. The housewares section carries some big quality names.

Barb C

Good quality and selection. Friendly, helpful staff. Seniors days, earn points.

Sharon Cruthers

I had wonderful experience with a young man who went above and beyond to help me find the product I needed for my husband. Cudos.

shirley westwood

Clean, many new stores to choose from with lots of parking

Alexandra Fluskey

The staff were rude and borderline degrading. I asked 6 different sales people for help and only 1 of them gave me any sort of response. I will not return.

Janeth Salazar

Now last I have seen that there is variety.

Mark Henry

I am filling this out because we received such great service there last week, Good job!

Sean and Chrissy Armstrong

They always have my wife's favorite perfume