It is hard to write this review because I felt I had a terrible experience with a person, and not necessarily a terrible experience with the work done. I came to this company due to highly recommended reviews from other brides from the wedding buy and sell Facebook pages. They were not wrong in how much experience and the quality of the alterations Mariellen delivered. However; I felt that I could not communicate what I envisioned to Mariellen without her getting frustrated and exasperated with me, so it was very difficult to get these alterations done. When the sewing of a particular feature of my dress was done, it was not what I had envisioned and I found it difficult to speak up and tell her that until it was too late. I take full responsibility for that. When I asked her if she could tweak / redo the work that was done, she got so irate and started speaking to me in a tone and with an attitude that made me cry. After about a week I ended up calling her back and she spoke with me to try and mitigate the issue and I felt that was handled better than the first encounter, and my dress was altered to exactly the way I wanted it to be. If the situation was handled better, even if she had charged me more for having to redo her work, I would have been happier. I would suggest that brides who are indecisive or non confrontational to find someone else. As well, when you go to see Mariellen, she has a number of staff that work for her, so the turn around times are great Based on my experience 2/5 stars, based on the quality of work 4/5 stars.