Reviews of Niagara Sewing Machine Services (Tailor)

Anne H

A few years ago I would have rated service here as excellent, 5 star. However, something's changed and I am very unhappy with service. I have two vintage machines which when serviced here 3 years ago came home purring like kittens. This year I took them in and had the following experiences. My green supermatic came home with the same issues it went in with and the rare, wavy washer from the clutch knob was missing. This is an issue because it is difficult to tighten the knob enough to actually engage the motor pulley (friction wheel). No, they don't have the washer and I can't get it anywhere. When I went to pick up my beige supermatic the first time I told them I was not happy with the noise it was making and that it was not right. It's fine they told me, it's ok to run it with that noise. Ok, I took it home and during the first use the motor pulley shredded completely away. No problem, they said they'd replace so I took it back. Went to pick up the second time and found the pulley now installed was broken on both sides of the roll pin. Pointed it out and they said they'd replace. Left the machine. Third pick up, was fed up, didn't try the machine, just picked up. When I went to use it at home, not only was the needle gone, but the bobbin was also missing. Nice. I can understand a needle breaking, but taking my bobbin? These machines take special bobbins, so I am flummoxed that it is missing. This machine is also just as noisy as when I took it in initially. It's easy for them to blame problems on the age of the machines, however the old gentleman that was doing repairs a few years ago had no problems with them. Age also doesn't explain missing pieces. I will never buy a machine there and never will I ever take a machine there for servicing again.

Laura Coia

I have never been disappointed shopping here. As soon as they see me pulling into the parking lot, Mike rushes out so that I never have to carry my machine into the store. And always takes extra time to make sure to carry my machine back out when the repairs have been done. Regardless if my machine has just been cleaned or repaired I never have to worry about the care that has been taken. All of the staff is top notch ☺️

Beth Dupuis

They have a good selection of accessories and threads. Will order an item if they don't supply it. Their classes are informative and small so that no one is rushed or left behind. Very personable and helpful people!

Mary Szenasi

I have purchased all of my machines here and wouldn't go anywhere else. Very knowledgeable staff and relaxing atmosphere. When I get the annual servicing, my machines work better than brand new.! Thanks so much Mike!

marty macmillan

My wife bought a sewing machine works well from there

Sarah Van Klaveren

It was amazing heading in there, I was looking for a piece for a 70's kenmore sewing machine. Not only did Mike take the time to find the proper belt, but the lady at the cash ( sorry! I DIDNT CATCH YOUR NAME! I AM SORRY!) was MEGA sweet! Knew was they where doing and because of them I have a very smoothly running machine. Prices are amazing and the people where even better! Will definitely be coming back! Thank you for being amazing!

Sarah Eckert

They were friendly and helpful, got my machine serviced quickly after a short wait to get it in.

Tammy Cross

Very friendly and very helpful. Good quality products at a good value.

Matt Nault

Had to get a sewing machine for my mother that's helping me out. Mike was extremely helpful in choosing a machine for her and getting her the accessories needed. It was nice to find out they service all their machines and are available by phone with any questions. This is why you shop local.

Wendy Walker

Excellent, fast and precise work on my old, free, Kenmore machine. Thank you! (Wish you still serviced Brother and Husqvarna machines too.

Catharine Webb

I love going in the store. I always find something I need. I look forward to being able to get my lesson on my new serger.

Stephanie Baker

Near the end of summer, I popped into Niagara Sewing Machine Services to investigate my options for purchasing a sewing machine and I’m so grateful I did. Not only did I manage to snag myself a great machine (on sale too!), but I was pleasantly surprised by the service I received. Mike and Tina are the loveliest people I’ve ever met. They were both incredibly helpful when it came to assisting me with selecting a machine that would meet my needs, and since that time, they have both continued to be amazingly supportive. I tend to find myself back at the store regularly to pick up various items that I need and every time, I am so impressed with how kind and generous Mike and Tina are. They are both extremely friendly, knowledgeable, skilled, and gracious when it comes to helping their customers. And you can tell they genuinely care about what they do. Mike and Tina are the kindest and most generous souls I’ve encountered in quite some time. I am so fortunate to have stumbled upon such phenomenal people.

Brooklyn Hamelin

Super helpful and friendly couple!! They helped me out a lot with suggestions and advising me when I first got into sewing. They also taught me how to use my new machine for free! Highly recommend ????

Joan Medina

Mike is amazing! Fixed my machine quickly and with his usual good nature. He keeps it in good running order with my annual cleaning and checkup. Be sure to reserve a time so you won't be without your machine for long.

Clairine Y.

I I was there three years ago. I loved the service. Will be back in a few days with my Singer that is acting up.

Karen Rockx

Small business personal service, friendly knowledgeable

TBearlady Beverley'S

Mike and Tina are the best, they greet you with a smile! I have vintage and brand new embroidery and quilting machines, Awesome servicing and all kinds of supplies for every kind of sewing! Thank you for your fantastic work! BEARS4U/SheaffeDesigner

Mary Lynn Forrest

Excellent service. Lovely people.

Gale Dillon

Mike and his team do great work and really know their machines. Great place to buy new, used and have repairs done

Doug Steele

A great place! The repairs we had done were fast and good quality. The sewing machine selection is good, as is the selection of accessories. The staff is friendly and knowledgeable.

Karen Morris-McDougall

Very accommodating & good service.

Roger & Patti Woolcott

Mike and Tina at Niagara Sewing are the best. They are my 'go to' for machine parts and service and have become my favourite place to buy fabric. They are never too busy to answer my questions--Mike is so helpful with any machine issues and Tina has brought my quilting to a higher level with her help and expertise. They have a wealth of talent between them and I am more than happy to recommend them to anyone that sews!!!

patricia saunders

They are open

Lesley Cooks

They are extremely helpful. Any questions you might ask they try as best to answer. Service on the machines is top notch.

joan carreiro

Tina and Mike are both fabulous people. Tina is knowledgeable, kind, and guides well with products, questions and " what to do ' s " she is so so amazing. Mike seems to know naturally about any sewing machine mechanics- questions about a machine- etc...so impressed with this knowledge. They are such a great team together !!! Always grateful to have Niagara Sewing Machine Service close by . We are very fortunate to have Tina and Mike in our region for sure. Thank you!!!

Dave Price

Excellent expertise and service

Devon St. Denis - Richard

The staff was very knowledgeable and truthful. They did not try to sell me something inappropriate, even though that led me elsewhere

Sheelagh Hunt

Mike and Tina have excellent knowledge of their products and fair prices. They offer a free hour lesson when you purchase a machine from them. Also, when I have a question about my new machine, Tina is very receptive to my sewing machine questions and patiently helps me solve them. We are lucky to have this business in Niagara Falls with access to quality machines, materials, threads, you ask it they have it or they will look at getting it for you.

Leslie Levesque

Fast professional.great place

Dorothy Holdenmeyer

Great prices and service.

Ken Cunningham

Great. Service and product will highly recommend

Linda Devlin

Niagara Sewing is the best Mike and Tina are terrific I miss them so much and once I am able will be there hopefully taking the classes Thank you to all the staff at Niagara Sewing

Rose Turner

Very knowledgeable and helpful staff.

Jodie Allen

Mike and Tina are the best! I absolutely love dealing with them and shopping at Niagara Sewing Machine. Soooo worth the drive to Niagara Falls! 5 stars plus

Diane Duller

Sadly, my Pfaff machine cannot be serviced by Mike anymore but he sure did an excellent job when he could service my sewing machine. Tina and Mike have both been great at offering to order items not normally carried by them. Their knowledge of current sewing and quilting trends is admirable. They are my go to shop when I need anything. Thanks for being there.

Janet Johnston

Excellent service, my machine is running great now, thankyou

April Clubley-Sinclair

Great work and done in one day

lorraine hotchkies

Love this shop and the products I have purchased there. Our sewing machines are serviced professionally and with care and expertise. Always helpful to source any request I have had, thank you Mike and Tina.

ELIZABETH CESAR

I am so happy that I met Tina & Mike. Super nice people. Wonderfully knowledgeable and helpful. I bought my Embroidery machine from them last June...a few weeks later, she fell ill.....Mike went in on his weekend to try and fix her. Sadly, she had a mysterious illness, and they helped to choose my new Elna and I couldn't be happier. Their expertise and professionalism is impressive. Thank you for always being there.

denise burton

Loved these guys. Great job with the repair to my sewing machine and explained everything he did.

Diane Parisi

Quality of products exceptional Service from Tina and Mike phenomenal Courteous and knowledgeable in all aspects of products Great all round experience from new purchases to servicing my older machines

Warner Bloomfield

Excellent customer service. Prompt and polite email exchanges to make appointment and alert when machine was ready. Seriously, one of the most pleasant businesses I have ever dealt with.

aub trylinski

Haven't been there yet. I hope they have what I need. I doubt it.

debby anselmo

I found everything I needed for my embroidery projects. Tina and Mike are very friendly and helpful. The store is very clean, organized and safe. I enjoyed my visit at Niagara Sewing.

Porky Chenard

The staff are realy good at what they do.i have been a repeat affender for years . Thanks again for all your help.

Janine Carr

Machine needed cleaned and set up. Works great.Need new foot peddle since I dropped mine.Mike had one available.So ready to sew surgical masks for Niagara front lines.Thank you

trisha harrison

Went in to inquire about a certain machines capability and was taken good care of. I have dealt here in the past and have always recieved very good service and informative and also very friendly. Highly recomended.

Melanie Drew

He's the best!

Ms YYZ

I drove to Niagara from Hamilton based on the positive reviews I read for Niagara Sewing. Yes, it was worth the trip. Really great customer service and very fair pricing for my machine repair. Much MUCH more responsive than my local option (without naming names). Thank you NSMS ! I’ll be back !

Toni P

I brought my sewing machine in for a service - I was having all kinds of problems - thread breaking, bunching fabric, uneven stitching etc.... After the service, my machine is working better than when it was brand new:) So glad I found you!!