Reviews of Brooks Brothers Factory Outlet (Tailor)

Bradley Doering

Friendly staff, really high quality clothing!

Allen Brantfordguy

Great deals

KUNZE WU (Lucas)

(Translated) I feel that the style is a bit old and I haven't found a suitable one, but I heard that the more expensive private customization is still good. (Original) 感觉款式有点老，没找到合适的，但听说贵点的私人定制还是不错滴。

HM Seelmann

Love the Clothing and english style from BB. Huge shop with a big selection

DaviesGarage

I was at this location yesterday and received great service and bought 2 shirts here. I plan to go back and pick up a couple more. It is difficult to find a French Cuff shirt in this area and they had many in stock. The store had a sale going on, but at regular price, both shirts that I bought are worth the $108 each. In Toronto, I'd be paying much more for shirts of this quality. The only downside is that I went there in December and you have to walk around outside in the cold. That's not their fault, just the design of the Niagara Outlet Collection.

Kirupa Palani

Amazing quality and value

ZEUS NUÑEZ

(Translated) Excellent (Original) Excelente

Claude Lindo

Excellent suits

John Chen

Good selection of end-of-season fashion wear bargains to be had.

maryem zandronis

A lot of books to choose from but too hot insidd

Jay Heida

Staff were very helpful and polite, just a little too expensive

Fred Persia

Although the the clothes are a little expensive the quality is second to none. High praise for the knowledgeable and helpful staff.

Aris Stefanac

Will be back for hubby's new suit

Stephen Roselli

Came in to look around and lots of great clothes here. The staff really made this store shine. They were very nice and helpful but not too pushy (always a plus at a Brooks Brothers). Although clothes can be expensive I definitely recommend stopping in to see what they have.

HYUNSOO SCHROETER

Amazing staff... Super friendly... Good outlet store! I recommend you go and check this place whenever you comby Niagara Falls!!! Yesterday, I got 2 suits for very reasonable price and addtiinal pants with each suit. One senior supervisor tried to find my needs and make me feel comfortable to decide if I really like them or not. I think I also have to learn her customer relations and firm business manners for my own life and business. The senior female should get promotion! :-)

Casey Doede

Great store, came in planning to spend a few hundred on shirts, and the sales associate went through the sales rack to find shirts which were much more reasonable. Will be going back!

Hamilton John

Good deals

Julie Sauder

Not my style and over priced.

Nathan Dahms

Lots of selection, a lot of this isn't retail quality but still very good.

Michel Rose

Excellent prices and amazing staff who were very knowledgeable. The one staff member spent 2-1/2 hours with us making sure we purchased the right attire. Measured and provided helpful tips and suggestions. Went back three times already same experience each time.

David Oancia

Became extremely overpriced

khaled gebril

Nice

Hatem Swais

The staff was very helpful and pleasant to talk with the price was not bad for what I want thank you Daniel

FCR NP

Sometimes they have great clearance items.

Donna Young

Love their clothing! Womens & Mens. Young man Mackenzie was very helpful today. He's been helpful and very professional before. Also Daniel has been very helpful professional and welcoming over the last few years!. Makes the shopping experience!

Chris Therriault

Service is terrible. Not once have I gone in and had a HELLO ! Too bad as they have some really nice clothing

Susan Bartholomew

The sales team was so helpful

Sam SS

Lovely outlest with really great offers. Customer service is amazing

N AlRawahi

They had 40% sale plus 15% for most items. The prices are not low even after the sale.. But you can find good qualitybitems with reasonable ptices.

Amanda Lindi

The staff was not helpful at all! The store was not busy yet he completely forgot about me in the change room. Overall this was not a good experience.

Habeeb K

Need to change strategy .. they are too overpriced and only have deals if you buy 3 pcs.. every where else have deals.. they seemed to be satisfied just to have the stuff. They need to step up on strategies or else sorry to say they will follow Sears..

Carine Hemanscariehem09

Great deals at this location

General Account

really good suit store

Bill Taylor

The prices show absolutely no indication that they're remotely aware that they are in an outlet mall.

DarcyMcCool

Good selection of wares, nice looking store.

Jim Smith

Love Brooks Brothers..great clothes.

Josh White

The staff are super helpful, the selection is good for men suits, and staff will size you

kier matt

I visited the Brooks Brothers located in the Outlet Collections on Niagara-on-the-Lake recently. I’d like to thank Kristian for being kind, caring and knowledgeable about the inventory, the sizing and my personal needs. I was greeted by him upon entry and he immediately assisted me with my shopping needs as I have an event coming up and do not know too much about sizing, wear and style for these situations. He was extremely pleasant, personable and did his best to make me feel comfortable and cared for in the store. While he was assisting me, a few normal human errors were made in the sizing and we laughed about it together and worked to resolve the issues and figure out my style. In the midst of this interaction, a fellow associate by the name of Mary came to assist. Mary was helpful in the sense that she was able to help me find sizing, but her demeanour and overall behaviours and attitudes made both myself and Kristian feel uncomfortable. She was chastising Kristian for his errors and took control over the situation, she was sarcastic in her response to my questions concerning formal wear and she dismissed me as soon as she learned that I was undecided on whether I would be making a final purchase on my visit that day. Kristian was told to leave the store for his lunch while I was in the change room, which prevented me from thanking him for his assistance and making plans to revisit for his help on a later date. I would much rather be greeted and helped by a representative of this company that has kindness and consideration for the customers over someone that is snobby but knowledgeable about sizing and style. My shopping experience at this location was drastically reduced by the presence of Mary and her remarks towards both myself and a member of her staff. Regardless of the great deals available at this location, I will be taking my business elsewhere to a location or other company that operates on a more compassionate ground, showing respect to both customers and staff.

Frank

Great service and really good deals. Totally satisfied with everything

Patty Eager

Great sale prices