I needed to return shoes, but I didn’t bring a receipt with me. I stopped anyway knowing that I have debit card that I’ve made purchase with, and I also have Norstrom account.
To start, both employees, cashier and her ménager were very unpleasant to work with and very judgemental.
Cashier checked recant purchases under my card number, and said that she cannot find the item at all. At that point menager was invited. I asked them if they could maybe find it under our Nordstrom account number.
Long time ago when we made an online purchase, we opened Nordstrom account under my husband’s name and phone number. So I gave them number and some unknown latin female name came up. I told them that that’s a wrong name, and they looked at me suspiciously and with an attitude. So I showed them my husband’s number on my phone, and calmly explained that this is his phone number and I know that I purchased shoes there. They called Nordstrom customer services and they also confirmed that that number/ account is under my husband’s name. That’s when the final shock came. The employee said to me- “She is maybe also using your husband’s account?” It was implied that my husband is cheating on me?!!
I was shocked, and was getting ready to leave. Than they made a return, issued me a gift card for that amount, never apologized for unprofessional and rude behavior. I said there and with this review again that my foot will never step in to that store again. My whole day was ruined, and this is the first time that I’m giving someone a bad review. I would give 0 stars if that was an option.