Reviews of Fireplaces Unlimited Heating & Cooling, Duct Cleaning - Kingston (Tailor)

Natasha L

Alex and Eric provided an excellent service. They are professional and friendly. They showed us before and after pictures of our ductwork so we could see what was done. Definitely recommend these two!

Heaven-Leigh Labelle

Just bought an old home this summer and wanted to give it a clean sweep- the guys (Kelvin, Patrick, and Chris) came out today to do my duct cleaning and service the furnace, and clean/service the pellet stove, and I am so happy I gave them a call. They went through everything thoroughly, cleaned up behind them as they went, and came up with solutions when the layout of my old house made it tricky. They pointed out things they fixed or secured, things I would need to address pronto, and reviewed ongoing maintenance needs - everything I needed going into my first winter in my first home!

Annie Descheneaux

Always a GREAT service. Very professional and considering it's a chimney sweep, you would not know they have been in your house. Patrick & Chris are great guys, funny and easy going. I had a couple of questions and they answered them very clearly. I would recommend Fireplaces Unlimited Heating & Cooling to anyone.

Melissa Hurley

Very professional and courteous, willing to share tips, tricks and knowledge with a new fireplace user. Before interacting with the field techs, my email's were dealt with promptly and with the utmost kindness. I will be having them return again next year and would certainly recommend. :)

M E

Friendly, professional and did a great job

Ted

Woodstove and chimney install a few years ago at a cottage. Closed the cottage that season and when we opened up the following spring the chimney was leaking with interior damage. They wouldnt stand behind the install because it had been a little more than 12 months past the installation date. I paid for them to return. Defective application of caulking was apparently the issue according to the service tech. They had no interest in taking responsibly for the repair (still charged me) or for the damage their poor workmanship caused. Fast forward a few years later and we have another larger leak. Again, they assume no responsibly and need to be paid. Terrible customer service (dealing directly with the owner) and possibly inexperienced or careless technicians. Find another company.

John Page

No issues, very friendly, took there time and did the job right, helped me out very quickly with as much cost savings as possible

John Rich

Patrick and Zach did a great job. Explained each step of the process for fireplace and ductwork cleaning. Highly recommended.

Karen Stos

Nick and Dan were upbeat and professional and they definitely made things right!

Ron Chaplin

My service tech., Mike P. did a terrific job, diagnosing, cleaning, testing, activating & explaining to me the entire process of how our fireplace works, including remote control & receiver.....it is now working perfectly! A job well done by Mike P........thanks so much!!! Happy Holidays! Ron :))

Douglas Bagguley

We have had The best yearly service to date, suburb work. Stove/ fireplace cleaned,fire box painted,logs cleaned and a problem found and new Part ordered on site. Friendly technician very good in our home and explained everything that was being done. We will Ask for Dan again !

Lou Bilkovski

Great Service!!!!

Wayne Cameron

These gentlemen are truly professionals. They know their business. It's nice to deal with a company and people of this calibre.

marina

Mike did a great job cleaning my older gas fireplace and got it working again! It looks awesome.

Edward Leyton

Very friendly and efficient; answered all questions clearly

Joe Dasilva

Dan was great. Very personable and informative as to what was being repaired on my central air unit. Was so impressed by the service that I signed up for a service contract. Great work and very professional.

Celeste Andrews

Extremely thorough. Did an excellent job installing my wood stove. Highly recommend.

Lisa Tugnette

Tim and I were pleased with the customer service we received from the staff at Fireplaces Unlimited and would recommend this company to our friends/family! We feel like we got the best price for a quality product and installation :)

Michelle McElhinney

Outstanding experience! We were told by another service provider that we may need to rip out the existing fireplace as we were having issues with excess 'soot'. Dan came in - spent hours cleaning, repainting, etc...looked like new. Friendly, efficient, and spectacular customer service.

P.J. Milley

Kevin did a marvellous job servicing our gas fireplace… He’s a real pro amd we enjoyed his visit to our home.

Andrea Boyle

Patrick did a great job. He took the time to explain everything as we had never had a fireplace cleaned before. The fireplace looks great and he even replaced a couple of broken fire bricks.

Chris Duncan

Had Fireplaces Unlimited in today to service our gas fireplaces. Dan did a fantatic job and was very professional. Highly recommend.

Abraham Sylvie

Fast and friendly service.

Colin Soule

Joe and Mike were quick and efficient. Providing courteous service and answering all questions knowledgeably. Very satisfied with the work performed by this Fireplaces Unlimited crew.

Stan Johnston

very good at his job.i hope to deal with him again in the future.great job.thankyou.

David Charles

Chris and Mike were excellent. Our ducts were very dirty!

Avery Wagg

Nick did a great job on servicing our fireplace. Thanks much, it's appreciated!

Jane Didemus

T hanks very much, see you next summer.

Jay Black

Dan was on time, knowledgeable, friendly and very helpful. Efficient with his time - no time wasted. Went above and beyond what was expected. I'm very happy with the service he provided.

Jamie Graham

Had our ducts cleaned and had the furnace and AC inspected. The crew was very friendly and professional. They kept us informed and showed us pictures as they were working. Very thorough. Great service, thanks

Wilma van Wyngaarden

thanks for the furnace fan fix!

Ronald Neufeld

.Alex and Nick did a terrific job today, providing annual cleaning service on my fireplace insert, and installing a new fan assembly. They did a very professional job, were friendly, and worked clean and efficiently.

Chris Van Staveren

Had a tricky fireplace conversion, but Kelvin was able to get it going in the end. Nice guy

Alija Bos

Super friendly staff. Helpful, informative and not pushy.

Wicked VW’s

Just purchased a 5 ton air conditioner. Good and friendly service. But, the installer did not fasten the copper tubing to the exterior brickwork and left it about 3" away from the wall. Update.... they returned as soon as I reported the issue and made it right.

Tracey Taylor

Just great.

Ross MacLachlan

Patrick and Michael did an excellent job cleaning our Montpelier wood insert chimney. They were on time and did the job in a professional manner. I recommend these tradesmen and Fireplaces Unlimited.

shad doe

Both Merrick and Michael were very courteous and professional. They showed up on time and completed the job expeditiously. They demonstrated the product operation and left the job site in a clean and properly finished manner. We are very pleased with the product, the company and its employees.

Peter Thielman

good

thomgreg

Great service, and one of their best guys is Dan. Honest guy (with a great sense of humour). We've used them (and Dan) twice for both air and heating concerns with difficult/atypical problems both times.

Catharina Breedyk Law

I found Mike, courteous, informative and really great at his job. I feel very comfortable knowing that my home heating and cooling needs have been met. Have signed up for two more years of service. Thanks so much.

Paul Ropp

Chris recently provided our annual wood stove cleaning and inspection. He was friendly, professional and thorough. We highly recommend Chris as the field technician and also Jodie for the efficient and friendly manner in which she arranged for our appointment as well as conveying additional information to the field technician prior the appointment.

Paul Clarke

Excellent yearly maintenance service. Fully explained what was to be done, and completed it efficiently.

Kevin Kell (trekkerkev)

Scott provided a great annual maintenance service call, our first. Performed a thorough cleaning in places the wood pellet stove installers never told us about and that we did not see on the owners manual and video. Did not leave a mess, cleaned up well and the stove performs at a much better efficiency now that the air flow is no longer constrained.

M J

Very courteous, knowledgeable, efficient and easy to talk to... I would recommend him

Mark Flaro

The tech Scott was very friendly and very tidy. Got the job done in a timely manner.

John Schreiner

Great friendly guys who fixed our chimney problem quickly and professional. The service from Fireplaces Unlimited is always outstanding

Heather Hall

We were very pleased with the service we received from Fireplaces Unlimited starting with Marna, who booked our service call, right through to Pat and Chris, the techs. COVID-19 safety protocols were adhered to in our home. Pat and Chris were professional, yet friendly, and most importantly, were thorough with the service they provided (duct cleaning/dryer vent cleaning). We would strongly recommend if you're considering having your ducts cleaned, that you call Fireplaces Unlimited. Their prices are very competitive and their service is excellent!

john quigley

Mike as usual,fantastic. Highly recommended.

Hasan R. Sayyid

Professional service. Dan was very thorough in his work and cleanup after the service job. Recommended.

Luke Kroeker

Fantastic service yet again! Technician (Dan) was very thorough and explained things as he went, pointing out room for improvement in existing systems etc. Very good experience. Seems to have successfully diagnosed & fixed a long-time fireplace issue. Quick and easy AC service this spring as well!

Guy Villeneuve

Rodney and Scott were very nice and answered all our questions with patience and care. They deserve five star but I only give five star to my mom. Garrett was nice and mindful when he came to fix an issue.

Danny Bates

I was looking to get a new hearth pad and chimney system supplied & installed, including the unpacking and full installation and hookup to a Drolet HT2000 woodstove I purchased separately online. I was very impressed by the timely and friendly responses and professional attention to detail by everyone throughout the process: Rodney for all his assistance and patience with my questions in defining my needs; and then Justin and Alex in their efficient and meticulous delivery & installation and clean up! Thanks everyone!!

Connie Zeran

Dan was thorough in his approach to the fireplace problem. A completed checklist was given. He demonstrated how to manage shut off for safety purposes. He thoroughly cleaned the fireplace space and gave full service for his time here. Experienced and knowledgeable service is always appreciated.

Ted Morin

Great company with caring technicians.

Alison Matthew

Excellent service and very knowledgeable. Eric and Alex answered all my questions and were very tidy and clean. I would hire them again.

Heather Bashow

Justin was meticulous with the work he performed on installing a wood burning insert. The fact that nothing was square made things difficult, but he worked hard to ensure the best result possible.

Karen Lahey

Dan & Rob arrived, as scheduled and were very professional on arrival, introducing themselves and ensuring their scheduled work was accurate. Took the time to explain any potential issues and/or recommendations to help heating efficiency and asked for our input before going ahead with any work that they thought might impact us, (ie. elect. disconnection, etc.). Thorough clean up when finished was also much appreciated. Thanks again and will definitely recommend to others.

Vern LaRue

I am a retired aerospace engineer and I know a good technician when I see one. Dan is one of the best! He is truly on the side of the customer !

Das Geht nicht

Mike is a WEALTH of knowledge. If all service techs were like Mike things would get done and work correctly more often. I totally recommend Fireplaces Unlimited Heating & Cooling for all your fireplace, heating and cooling. Mikes a 6 Star service 100%

G.P Humber

Alex and Chris were AMAZING - very friendly and professional (and my dog loved them too) I had an unexpected furnace issue that they looked into for me at the same time - they were efficient, knowledgeable and pleasant. Highly recommend this company and now wish I had done one of their maintenance plans - I'm selling now but if/when I re-buy I will get one for sure. UPDATE: Had another visit from Kelvin to deal with the furnace issue - once again top notch service, super friendly, VERY knowledgeable and able to get it all sorted out! So pleased with all of the staff at this location. Jodie @ the phone is great as well.

Colt Valley

I got an amazing service very professionnal very competent guys.

Trisha Reilly

Scott and Alex were very friendly, efficient and honest. My fireplaces look refreshed and new.

Brigitte Carriere

Anu and Brock did a fantastic job! They called to let me know that they were finishing up a job and would be at my house shortly. They explained things very clearly including all the safety precautions I should take. They were super clean by put down blankets and vacuumed everything. I definitely recommend this company and these very knowledgeable gentlemen.

Matt Dowker

Awesome polite service. Fast and efficient work would definitely recommend to others

R W

The staff at this store are amazing. Very helpful and not pushy like the competitors down the road.

Roy van den Berg

Alex and Richard provided courteous and professional service for both a duct and fireplace chimney cleaning. They got right to work opening up all vents, took pictures of the ‘before’, were extremely diligent, and left the house without a trace of their work. When compared to he ‘before’ pictures, the results of the cleaning were excellent through and through. I would definitely call on Fireplaces Unlimited and these gentlemen again. Full five stars!

C.G. Ouimet

Mike was very good with our routine fireplace maintenance. Thanks Mike ...

Rob Sherman

Bobby and Craig were excellent! Took great care of us and explained everything with great detail. Will look forward to doing years more business with Fireplaces Unlimited. Thanks guys!

Chantal Saville

What's nice about an install of a fireplace is when someone takes the time to really explain everything you might need to know: shut offs, backups for power outages, etc... This is our first experience with a gas fireplace and Scott was tremendous at making sure he didn't leave until we knew how it all worked. They cleaned up and left the house in great shape. Thanks guys! UPDATE: Fireplace cleaning ALSO super professional and well done. Thanks again! UPDATE X2: Fireplace and furnace annual service was detailed and professional. Thanks Jeff!

Nadine Thompson

Merrik and Benoit were on time, very respectful of our living room as it was raining very hard the day of the installation and they put mats down so they would not drag in soil. Merrik led the team from start to finish. They worked safely, and followed the Covid19 protocols. They involved us in the process and were very polite and courteous. They worked very efficiently together and cleaned up after themselves. Before they left, Merrik led us through the operating instructions for the fireplace. We are extremely pleased with the job they did and with the fireplace itself. Thank you!

Taylor Jackson

Fireplace tech Kevin came to my house to repair my gas fireplace. He was helpful and on time. Also had positive and prompt replies from the rest of the team. Fireplace is back up and running now!

Mitzi Matthews

Technicians Alex and Dallas showed up right on time to clean my chimney. They were very friendly and professional. They did a very good job cleaning the chimney. They even cleaned the stove and replaced the rope around the door. I think the stove and all around it was cleaner after than it was before they started. I would recommend this company to anyone. It is nice to deal with such courteous employees. They are a real asset to their company

MWB

So far, we have been very happy with the service we've received from Fireplaces Unlimited. We contracted for a regular maintenance program and had nothing more to worry about. Over time, Dan found correctly that we needed to replace a part. Unfortunately, the acquisition of the replacement part took forever, and we did not have use of the fireplace for most of the winter. Eventually, Mike arrived with, and successfully installed the new part. The ever cheerful Briana had very thoughtfully arranged the repair in plenty of time. Mike was punctual, careful to protect the area around the fireplace and thorough with the clean-up. He was also informative, not to mention funny. Good job!

Claudia Lama

Excellent service! We would definitely call them again

S Stevens

Eric and Alex, arrived on time and did a great job. Highly recommended.

Stephane Levac

Just had both of our chimneys swept and cleaned by Patrick and Chris. One chimney is connected to a fireplace insert, the other to a wood stove. There was a bird's nest in the wood stove chimney. Chris had his arm up to the shoulder in the chimney clearing it out once it fell. Both guys are super personable, professional and did a great job. Patrick also mentioned that it would be a good idea to sign onto a service plan since I will need to have both chimneys cleaned on a yearly basis. No hard selling, just a suggestion which is the way to go with me.

Daniel SZUCH

Very professional and helpful in determining what was best for my situation.

Korinne Peachey

What a great crew! From Allison and Jamie helping to coordinate my wood fireplace conversion and choose my new gas fireplace, to Aaron and Chris who did an amazing job with the install, this is an awesome group of people- professional, quick to respond, and experts in their field. Would highly recommend Fireplaces Unlimited for wonderful products and service all around!

B Vandermeer

Excellent service

rudy udovc

Nice job Nick! Thanks for all the tips and thorough chimney work.

Scott Barrett

Great place to work. Great bunch of guys. Knowledgeable, professional, and the owner is one of the best bosses I've worked for.

Iriella Hicks

Mike was very knowledgeable and professional. Took the time to explain and answer any questions. Will use the company again.

Maureen Teevens

I've been dealing with Fireplaces unlimited since 2009. Have always received great service from them and especially from Mike the service man He's excellent, knows his work and is always pleasant. I recommend the company without reservation. Maureen Teevens

spiderweb

Expensive

Shelley SU

After shopping around for a pellet stove, we appreciated the pricing, customer service & knowledge of Rodney (in sales) at Fireplaces Unlimited. Installation was quick and easy (from a spectator point of view). Unfortunately, the guys had to return and deal with our (former woodstove) chimney issues. They were fabulous - worked hard to make sure we had absolutely NOTHING to WORRY about. Their clean up was also impressive. Friendly, professional, knowledgeable, and REALLY GREAT service! Thank you Rodney, Aaron, Craig & Allison!

Shaun W

Allison and Scott, with the entire team at Fireplaces Unlimited are great! They are fast, knowledgeable and kind.

Karen Wilkinson

Nekell and Anuraj were on time, respectful and polite. They explained everything and took extra time to answer questions not related to the job they came to perform. The cost was as estimated. Very happy with the service.

Gabriel Deerman

excellent, professional, friendly and prompt service! Joe and Nick were great. In and out, lots of info, no mess. very satisfied customer!

Valerie Barton

Craig was very respectful and courteous on his house call. He showed me what the problem was and how to fix it. He cleaned the fireplace and plugged in the fan...who knew? I never had the fan running before. Great service. Highly recommend.

Tanya Hunter

Amazing people and amazing service. If your in need of heating or cooling services this is the place to go. We walked in and were greeted by Rodney, not only a great personality but was a huge help and took his time with us. Within 2 days they were here doing the work and install. We had Brock and Justin who again not only have great personalities but also explained things to us, two very down to earth people. They were so calm when we had another older gentleman here who kept getting in their way. (Again sorry about that) I would highly recommend this company to anyone. Keep up the great work guys!

Laina Lees

Our neighbour recommended Fireplaces Unlimited to us when we moved into the neighbourhood. Office staff were very friendly and helpful when we called to book our furnace cleaning. We received a reminder email a few days before the appointment, and liked that they sent us the name and photo of the service person who would be coming to our home. Dan was our technician. He was great! Very friendly, professional, and didn't mind our crazy dogs. Will use these folks again next year!

Paul “Paz” Zwarts

Craig is very knowledgeable and willing to spend the time hearing your concerns, educating you on the important stuff and making sure you have a positive way forward.

Paul Campbell

I've been struggling with an fireplace that worked speraticly for a couple years. I expected the worst so avoided a service call until this fall. As it turns out a tune-up and cleaning was all that was required. Nice to have heat again when we need it and no more of those scary delayed ignitions. Thanks

Sara Gillespie

Chris and Alex were great! They did a great job, and are very friendly and warm. We have a 2 year old and a 3 year old and a dog and they were so good with them and the chaos in our home. They showed us before and after pictures of our ducts and communicated with us, we have a century home and have recently moved in..best money we have spent so far! will recommend Fireplaces unlimited to everyone. Great job guys!

VStar Lady

Scott was an awesome wood stove technician ... knew what he was doing. Most helpful advice and repairs done quickly. I'm very happy that I went to Fireplaces Unlimited.

Henry Noble

I own a historic boutique hotel. Most of the suites are heated by gas fireplaces hence liability, outstanding service is critical. Over the years I've had difficulty finding a truly professional knowledgeable service person although I have tried a few. Finding Dan is such a relief as I now know care of my many fireplaces is in ultra-capable hands. Every profession and trade has a top 5% you are truly outstanding, another 10% were very good, another 20% to our good and the rest are more or less average with the exception of the bottom 20% who should be avoided Dan, in my experience, is in that top 5% group. Henry Noble, Noble Suites

Darlene Langlois-North

Great customer service

Brayden Mueller

Great experience; several appointments looking at fireplaces made my decision to use the same company for a water heater and furnace. Guys who came out to do the installation were top notch installers; very professional and a pleasure to deal and talk with. Definitely a recommend. Not sure about the other persons review but everything I received was brand new to my knowledge including hardware... I was on site for majority of the installation and didn't seem to be the type of installers to cut corners. Overall, go in and at least get a quote and decide for yourself; I will be using them again. Dealt with Chris Cox & installation crew.

Michael Maurer

Knowledgeable staff and great service! Jeff S maintained our Monia Pellet Stove and was very knowledgeable and efficient, and paid particular attention to clean-up.

Daniel Bastien

Excellent service by Dan. I would recommend to anyone. Keep up the great work!

Dekkan Furlight

Just had a recent stove/chimney cleaning by Alex & Eric. Fast and very professional. Stove and pipes look great and I will enjoy my wood stove again this coming winter (Still loving our stove after 4 years)

Jolene Noel

The installation guys were awesome and went above and beyond! The fact that they survived 6 hours with me and my children is outstanding!

Robert Jones

Great service for furnace. Nick arrived promptly, completed service and all will be well for the next season.

Christoflurp

They were incredibly thorough, courteous, and kept us in the know every step of the way. For first time fireplace users they were exactly what we were looking for.

Andrew Embury

Incredible service and attention to detail. Cannot thank Dan and Garret enough, thank you team.

Leslie Jolliffe

Allison and Craig (install) were terrific. I had a ton of questions, all of which were answered quickly, clearly and with patience. Problems got solved over and beyond what I've come to expect from businesses these days. I'm really happy we chose Fireplaces Unlimited.

Mary Huntley

I’ve always had great service here and a Kelvin was no exception. He was friendly and efficient!

Dustin Poirier

Great people to work with. They've done an amazing job at cleaning our chimney and taking measurements for an insert. Very friendly, and cleaned up well before leaving. Both Eric and Alex were knowledgeable with the questions and concerns I've had regarding the chimney and insert. I highly recommend this business when booking a service. Thanks again!

Judi Carr-Harris

Dan M. came to our house to conduct a furnace inspection and cleaning . He arrived promptly for his appointment and was very respectful of our home and explained to us simple ways to spot check for issues with our furnace and fireplace . We have reccommended Dan to other members of our family and they have been pleased with his work as well. Thanks Dan!

Lilian Hamilton

Very pleased with service we received from the installation men who put in our little stand alone stove in our basement.

Alfred Campbell

Dan serviced our gas fireplace. He was cordial, efficient, professional, knowledgeable . He informed us of effective ways of saving money, pointing out various plans regarding furnace maintenance, duct cleaning. I would recommend him to anyone. Thanks Fred Campbell.

Curtis Bennett

We had seasonal maintenance done on our gas furnace and A/C systems. The booking process with Jodie was simple, and the technician Kevin was awesome. He was friendly and very respectful coming in and out of the house, and walked us through his work and his findings after. He also answered some separate questions I had about the furnace and ductwork and was really knowledgeable.

Vikki Payne

Craig did an amazing job in a good time frame.

Charles Marion

Kevin and Patrick did a thorough excellent job They know what they are doing and do it right!

c&d markotich

Joe S and his new colleague, Navin N came to check and clean an airtight wood stove which keeps us cozy in the fall and winter. They were exactly on time, pleasant and competent and they finished the work in an efficient, timely manner. We appreciated their positive, friendly attitude as they went about their work. The detail given to us about the status of our system and their recommendations for next season was helpful, and we were also informed about options for averaging costs for annual checkups and savings on parts. Well done. Very reassuring, as we approach the fireplace season.

Grant Gazley

Excellent job. Jeff was knowledgeable and worked very efficiently. Thanks to Jeff and all the staff for helping us in these difficult times.

erin deng

Mike is such a professional, knowledgable and nice person!

Douglas Young

Prompt, courteous, professional. No complaints whatsoever.

Rob Smith

Kelvin was great - efficient, prompt and polite.

jim byers

Mike was extremely knowledgeable. Great job on our fireplace service.

Bonnie Logie

Dan came in and fixed the problem promptly and professionally. He took the time to explain to me how to avoid this problem in the future. I would definitely use him for future projects and recommend him to others

Jason clarke

Ensured install could be conducted in winter. After removing the old stove, stated that install of new stove could not be completed due to snow on roof. They were asked about the snow twice before arrival but stated not an issue. 2 weeks into a stove install and still waiting.

Angie Edgley

I had a clean and inspect done on my gas fireplace after completion of my reno. Scott did an amazing job...looks great again!!! He also helped me determine where the mantel beam had to be located, due to the tv being mounted above, and the size necessary. Very friendly and helpful!! Highly recommend and look forward to working with him again!! I recently had my ductwork cleaned after an extensive reno. Alex and Eric were awesome!!! They were very friendly, did a great job with the cleaning, were careful with the new floors and really good with my dog!! Thanks guys!!! I highly recommend them and look forward to working with them again sometime!!

Jean Lord

Quick and efficient.

Robert Loblaw

Dan did an excellent professional servicing of our heating system. He removed and thoroughly cleaned the furnace fan. This had never been done before and was long overdue. Dan is both personable and professional.

Rich Fowlie

Excellent service, very highly recommended. Our fireplace looks amazing after the cleaning and service!

Larry McKay

Nick and Nikell arrived to perform maintenance on my fireplace. Both members were at all times polite and friendly. They were professional and quick to resolve a problem I was unaware of. They left the work area clean and tidy, as they had found it.

Moira Dodds

Fireplaces unlimited we’re terrific. Firstly, they came to the Island! Secondly the front office staff were very accommodating, and thirdly the work was throughly explained, documented, and they were very clean. Bonus… they loved the dogs!

Karen Montgomery

Kelvin was on time, very friendly and efficient. Cleaned the fireplace and the stove. Everything was clean when he left. I had told him about a problem with the fan in the fireplace and he made some sort of adjustment and the noise was gone. Excellent work, went above and beyond.

Colin McCulloch

Great service all round. Very pleased. Prompt and courteous. Special shout out to Brianna. Best Customer service ever. Would highly recommend.

rachel q

Nick P and Brock F installed a wood stove for us. They were very professional, super tidy, took time to review options and the final installation with us. We were really happy with the whole process from Fireplaces Unlimited, from the sales staff, to on site consultation, to the install. Their prices are completely fair for the quality of service provided. We also signed up for a very reasonably priced maintenance plan that Nick offered at time of installation. Thanks again and can't wait to fire this stove up for the heating season

Deb Forrest

Dan came out to the house to ensure my newly purchased fireplace was set up properly, and to help find a solution to the frame which was not sitting properly against the wall. Upon inspection Dan found the frame to be slightly bent which could be the cause - solution: order a new frame for the fireplace as the one which came with it was bent. I was also concerned about the level of heat produced against the wall, as I was planning to put a TV above it. Dan checked specifications as well as placed calls to his technical department to get advice, and help resolve this issue. Dan was both knowledgeable and friendly! Thanks Dan!

Awesomeness Person

Great service. On time, quick, friendly. Highly recommend.

Arnold Vandervelde

Joe S and Navid N came to clean woodstove chimney and did an excellent job,very thorough and courteous.no mess left behind

Bernie Gaffney

As always Mike did a great job in servicing our 2 units last week. Also very patient and helpful in answering any questions about our systems.Thanks.

Arnie Chestnut

Knowledgeable and friendly.

Peter Giroux

Both technicians were very polite, courteous and very efficient! We were very pleased with the chimney cleaning!

Brendan MacDonald

Joe did excellent work on our two new fireplace installations particularly on the main floor finishes. His attention to the detail certainly came forward as we've had many complements on the finished product. We would recommend him without any concern. Brendan MacDonald

Jack Gilfillan

The installation was prompt, professional and as promised. I could not be more pleased.

Dwight Dragomatz

Answered all of our questions. Friendly, patient, efficient, prompt. Nothing to complain about. : )

Mark Valiquette

Showed up on time as promised, did an excellent job, no mess no fuss for us. Thank you very Mauch

Mike Hepburn

Dan arrived earlier than expected, and with in minutes had my job completed and ready for my use. His professionalism and care for my surroundings exemplifies why I choose Fireplaces Unlimited for all my gas line and appliances needs.

Jennie Weston

Dan M has come to our home on several occasions. He has demonstrated great competence in addressing the situations regarding our fireplace. His pleasant demeanor and sense of humor made him welcome in our home. I heartily recommend Dan, his manner and his workmanship.

Denis Leger

We were very pleased with the services provided by Fireplaces Unlimited in sourcing and installing a new propane gas fireplace to replace our living room/dining room wood fireplace. Rodney was instrumental in finding the proper pier (3-sided see-through) fireplace that would essentially replace our wood fireplace with very minor alterations/renovations. Allison was very accommodating in scheduling both the technical installation team and the framing/finishing contractor consecutively to ensure a timely installation and minimum disruption to day to day living. The technical installation team was led by Nick who is extremely knowledgeable and skilled and which consisted of Sanford and Merrick. As a team and as individuals, they were skilled, professional and thorough as well as great communicators and performed quality work. They are very effective and tidy and take much pride in their work and enjoy working together. We were very happy with the installation.

Ryan Spriggs

Had a great experience. The guys were very professional, and provided me with details on how to operate and maintain my fireplaces. highly recommended!

Georgia Dolphin

Patrick S did a really great thorough job yesterday, as always from our experience with Fireplaces Unlimited!

Clare Johnston

Dan was prompt, courteous and answered questions displaying patience and a professional demeanor.

John Jackson

Mike was very professional and knew the fireplaces plus how to set it up properly. Excellent Gas Technician.

Cheranne Vasey

Merrik and Sanford are THE BEST service guys we have ever had. They were quiet, professional, clean, polite, friendly I could go on for days. Rodney and Jody in the the office are extremely knowledgeable and easy to work with. I wish I could give more then 5 stars because these guys deserve more!

James West-Sadler

Dan has gone above and beyond to ensure our house is working efficiently in the winter and summer months and always has a great sense of humour! Thank Dan

billy bob

excellent, did a first rate job.

Donald Platt

All staff are very friendly. In store & on-site tech people are personable & ready to offer explanation & details on services being provided. Appointment on time & follow up is there if required. Highly recommend!

Francisco Emilio Vera

Excellent service, problems with the fireplace were resolved, we got an explanation on what to expect and how to handle different situations. Thanks.

Audrey Marshall

Craig was absolutely great. He explained in detail how the remote worked and got us all set up. Can’t say enough good things about him. He was great. Thank you Crail

Jim Little

A couple of real nice guys, who did a great job cleaning our ducts....and we were fit into their schedule, earlier than we expected, to allow us to accommodate our grandson's visit. He is asmatic. Thanks,Jim

Natalie Newburn

Union Gas came in because of a gas leak on my hot water tank and turned the gas off. A friend mentioned Dan and get him to contact me. That evening he did. The company called my the next morning. Dan came out earlier then the appointment time which was great! He was great, informative, and professional! Thanks Dan.

Lisa Grimard

Jeff was very pleasant, knowledgeable and arrived ahead of schedule, which definitely worked for me.

Gordon Burns

Very Helpful in repairing stove. Would recommend them to anyone.

Charles Milne

Very polite , very efficient , very clean , very quick. Excellent service!! Well done !! AGAIN this year!

Shawn McKinstry

Fireplaces Unlimited Heating & Cooling are always on time and efficient. I would not hesitate to recommend them.

Dorathy Stanley

As always,I am happy with your service, and so glad we purchased fireplace unit from your company. Dorathy Stanley

Dave Arnold

Craig did a great job,courteus and professional

banhamdonald

Dan was very efficient and worked safely. Very personable guy who was a excellent representative for his company.. Will use Fireplaces Unlimited again in the future if needed.

eric leaper

Had Merrick and Sanford do some maintenance on my AC and furnace . Very professional and knowledgeable. I would highly recommend them.

Ray Viola

Great work by Craig and Ben, providing scheduled routine maintenance to 3 items. Additional shut-off valve for natural gas added to one item as part of this pre-paid service. They called ahead before arriving, were courteous, wore face masks whenever around us, worked quietly as we provided grand-children care, and kept us informed. The work was completed efficiently and the areas left clear. Thank you very much.

Bill Readman

good job, very polite

Marc Lalonde

Eric and Nekell were just great and thorough for our house duct cleaning. We knew what to expect since they did service on our other property this past summer and were impressed. Showed us some pics before and after and gave some handy advice on our wood stove. Very professional, good equipment with lines that don’t run from outside and nice guys. Glad we went with Fireplaces.

Benn Van Ryn

Very helpful and friendly! Gave me free advice and instruction. Thank you

John&Tony Boyd&Hylton

Alex & Eric are two wonderful representatives of your company. Timely, efficient and professional!

Ron Janzen

Very personable...Answered all my questions...very satisfied with their service

Tullio Russo

Dan provided us with great service and explained how the improvement to our gas fireplace works.

David Rankine

Great service. Answered all questions, came early!

Jan MacPhail

Kelvin went above and beyond. We recommend him highly!

Beverley Mahon

The team were all knowledgeable and answered questions readily. Both the fireplace and my home were spotless after the work was done. Impressive. I highly recommend their service.

Chuck MacDonald

Excellent service!

wanda

great services

Marg

Brock and Nick installed a propane fireplace at our house yesterday. They were very competent and dealt easily with all the problems presented by an old house . As well, they cleaned up as they went. They completed a 2-day job in one day, staying late in order to do so. Fireplaces Unlimited is lucky to have such personable and capable employees!

john nicota

Nick was punctual, knew his trade, solved both issues quickly, cleaned up afterwards ! Also added some glow embers to improve the look of the flames and cleaned the glass ! Unit looks brand new and working perfectly! Would recommend the tech and the company! Thanks again Nick!

Patricia Dupuis

We would like to thank Eric and Brock for the service they provided. They were both very professional demonstrating respect for our home and duty for the requirments of their work. This company has always provided excellent service when they installed our chimney, services for the wood stove and now doing and excellent job chimney sweeping. David and Patricia Ashie

Nancy Graham

We were really impressed with the friendly service! The guys were great and did a fantastic job!! We will be using your service again when the ducts are in need !!! Thankyou so much!!

Ian Fanning

Alex and Nick were awesome. Cleaned my woodstove, touched it up with paint, cleaned the chimney. Both were friendly, professional, and easy to deal with. Awesome service!

Mike O'Brien

Patrick and Michael did a great job cleaning my wood stove. They called to let me know their arrival time, arrived at the time indicated and then proceeded to complete the job in less than 1 hour. Both were courteous and I was impressed and pleased.

Tina C

Mike P cleaned and serviced my gas fireplace this morning. He was professional, friendly and very helpful with answering questions I had. He went over and beyond in my opinion. I’d gladly have him back anytime. Considering the positive experience I had with him, I booked the company for furnace cleaning and duct cleaning, and he called the office to set everything up before he left. I’d gladly recommend Fireplaces Unlimited to anyone needing work or maintenance done. Thanks Mike for everything!

Twaldrif Bell

Excellent service from Chris and Bobby. Very professional and efficient throughout the appointment, answering each question that was asked if them...Would definitely recommend to anyone looking to get the vents cleaned in their home. Great job!!

B Bass

Extremely knowledgeable, pleasant and efficient. Dan did a great job at quickly locating a replacement part for our non-functional gas stove. It was important to us to have the fireplace functional before Christmas and Dan came through for us. Much appreciated.

Banfield Lab

Dan M did a great job. Arrived when we expected him and provided detailed information about how we could prevent issues with our furnace in the future.

karam kang

Dan Diagnosed the issue rapidly and acted professionally and fixed the cooling system.. I had called Fireplaces Unlimited because they explained the problem and the essential steps required to fix it.

Jason Melanson

In dealing with a lot of different service and delivery companies over the last year, it is rare that i get this type of service. Scott called before he arrived, was extremely helpful, and ensured we were satisfied before he left. Great person to have visit our hime and help with our pellet stove. I would highly recommend

Judi Fulsom

Alex and Ben cleaned our furnace ducts and were very polite, efficient, and did a great job! We wouldn’t hesitate to have Fireplaces unlimited back in our home to do any other work. We just love the fireplace they installed a few months ago and they also service it as well as our furnace and air conditioner.

Su Buchanan

The sales tactics here were classic. A note on the fireplace said ‘clearance’. He sales person said “I have to check with my manager’. Came back with $2000 off. Then as we were ringing up the fireplace, he told us that we have to pay extra for the doors on the unit $1000 per door. So no sale price, full price again. Don’t waste your time here.

Don Sinkinson

Fixed the problem quickly, very pleasing personality. Well done,

Shirley Mann

The guys who installed our pellet stove were extremely efficient also respectful and careful to keep everything clean while they were working, they kept on masks and kept social distancing as well We have bought other fireplaces from this firm this was the third, we have always been very satisfied and this time decided to go with the pellet stove because we are getting a little old to be dealing with wood stacking etc, being in out eighties the pellet stove is so much more convenient. Keep up the great service. Thank you again. Shirley and Ron Mann

Jim Mills

Great company excellent service - we have been customers for 10 years Very Professional

Nigel Richardson

Garrett serviced our gas insert fireplace and resolved a long standing problem we had. He was very professional. This is the first time I have used them and was impressed and would recommend.

Dave Crawford

Craig and Merrik did a great job, very happy with the install and their effort to keeping work area and entry to our place clean. Great job guys

Cathy Simpson

Good service and prompt responses from this company. Would definitely recommend them

Deborah Bratus

Service was done quickly & efficiently. Serviceman Dan, was cordial & polite. He was humorous , demonstrating he is confident in his work & enjoys what he does.

John Lyng

Very friendly and helpful! No need to shop anywhere else.

barb scantlebury

Joe and Nick arrived promptly and were friendly and very professional. Joe remembered having cleaned our stove and chimney last year, when we had a very bad creosote buildup. At that time he helped us to recognize when our wood was dry enough to burn cleanly. They thoroughly cleaned the stove and chimney and inspected the interior of the stove, as well as answering any questions that I had. We are new at heating with wood and we had good help selecting a stove that we could use in our living room. Joe gave me great feedback since we are learning how to use our stove effectively. I would say that their service was first rate. They protected all surfaces that they were using and left everything spotless. They worked efficiently but took the time to inform me of information that I needed. They are a great team from a very good company. They have my recommendation.

arnie Hall

As usual a very fine job. Jeff was great.He Explained everything he had done. Too bad he is not a Toronto Maple Leaf fan.

Keith Speck

Very efficient.

brenna stepehens

Great job, very clean and quick!

Judy Jeswiet

Nick serviced my gas appliances the other day. He was professional, pleasant, efficient, and very patient in answering my many questions. Thank you very much Nick.

Jim Hansen

Did an excellent job of installing my new fireplace an chimney

lianne clark

These 2 gentlemen worked extremely hard and long with no breaks to get our new fireplace put in and operating well Very good service

Thom Snowman

Service techs Brock and Anu were friendly, courteous, professional, knowledgeable and clean. Excellent service.

Monica Bacon

Nick H and Bobby T were great --- hard-working, efficient, informative, didn't "speak down" to me, and their cheerfulness was delightful.

Thomas Briggs

I just had Mike P. in house to service our fireplace. As always from Fireplaces Unlimited in Kingston, he was courteous and efficient. I highly recommend this company. Keep up the good work!

Janice Stewart

We had Merrick and Michael install a new fireplace for us and they did a great job. Very professional yet friendly and knowledgeable when answering any questions we had. Would highly recommend!

Jessica Tennant

Professional, clean and friendly service. Excellent job done by the gentleman.

Diane Timmerman

Very professional and polite.

Bill Penner

Nick and Sanford did a great job. Friendly and efficient, and they completely cleaned up afterwards. We’re very pleased with the service and our new furnace.

Patsy LeBlanc

I was very happy with all the Services from this company. They were thorough, professional, detailed and friendly. My install was done earlier than expected and was extremely efficient. Thank you I love my new fireplace.

Ottawa BPG Treasurer

Outstanding service, courteous, polite and efficient. A credit to the service industry. Provided detailed explanation of the work to be performed and the reasons why, completed it without creating any mess or disruption. Use the latest technology for duct cleaning which eliminates the big hose through the front door, a bonus in winter. I would recommend this company and these service techs without reservation. And the service provided by head office (Monica) is also outstanding.

Jim Rose

We have been pleased with Fireplaces Unlimited's lovely ceramic propane stoves. Mike is a very competent and conscientious technician with a pleasant manner. Not only did he clean our stoves, he also examined their components for present and future concerns.

Harold Hemberger

Eric and Nekell provided get services by showing before and after pictures. Do not try the scammer call centres from over seas. Try the real local ones

Geoff Clarke

Dan was very professional. He was careful about keeping everything cleaned up, he was knowledgeable, friendly and polite, and he took time to explain everything to us.

Mike Ryan

Friendly, prompt, service, reasonably priced. Fireplace not serviced since installation 15 years ago. Technician Kevin Denton was efficient, knowledgeable and provided friendly helpful advice. Highly recommend this Company!

Marion Fader

Very happy with Jeff. He was business like and thorough. Answered questions to my satisfaction.

Lynn Wilson

We have dealt with Fireplaces Unlimited for over 20 years. Service has always been topnotch and prompt. Service personnel are knowledgeable and obliging. Scott was here today and did a great job of diagnosing issues with the wiring in one of our units, identifying the best and most cost-effective means of dealing with it, and fixed it to operate in the interim while we await a new part. Fireplaces Unlimited rocks!

Diane Watling

Courtious and professional

moira davy

Patrick and Kevin arrived on time and coordinated the duct cleaning and flu cleaning with the furnace person. It was all done in one day and in a timely manner. They cleaned up everything and left the place tidy. It was awesome.

Scott Brown

Very helpful and very knowledgeable

Ray Pare

At the showroom I was invited to look at the pellet stove chosen to replace my existing one , all my questions were answered and installation promised in two weeks. They came , they installed and tested the stove, it was fine. They had to return to finish installing the thermostat (missing power supply) and kindly set up my smart phone to control it. I paid the bill. End of story.

John Bakker

Appreciated the professional, courteous service from Kevin and the Fireplaces Unlimited team. Thank you.

Dale Bender

Both Dan and Alex were very professional and attentive to detail. Great job! Dan has consistently done the annual checkup on my heating systems. He is friendly, conscientious, and absolutely reliable. Top-notch service!

Angella Fudge

Extremely professional and friendly! The respect for my property and home was above reproach. When they arrived we had forgotten, for lack of a better word, to build a base for our linear fireplace to sit on. The boys made a few calls and had some wood delivered and proceeded to build what was needed. Thank you for such an amazing experience!

ElleN Henderson

Dan M was polite and professional and offered ways to save money with longer warranty serving program a pleasure to deal with

Emily Card

We received a home visit from Fireplaced Unlimited and had Alex and Chris in to clean our wood stove and chimney. Both were very professional, knowledgeable and efficient in their work. They explained the procedure prior to and after completion in detail. Was very pleased with the service and would definitely recommend them.

Richard Moller

Great, fast service, and friendly and informative guys doing the annual maintenance of my central air conditioning and furnace.

Terry Waldron

Dan was Great. Fireplace works like a charm again. Very Happy.

C Wilson

Great experience all round. Nick and Justin arrived on time, explained what they were going to do and went about their business like pro's. The installation of the wood-burning insert was perfect and the guys cleaned up when the job was done. The way it should be. Thanks guys!

John Taylor

The Fireplaces Unlimited Heating & Cooling staff performed the servicing of our wood stove and air conditioner this week with the same exceptional professionalism and workmanship as they did last year when they installed our new heating and cooling systems. Thanks for the great service! John Taylor

Melissa Di Vona

Chris and Patrick were efficient, professional and very pleasant. Even the dogs liked them :) Great job guys and many thanks!

Amanda Moore

Alex and Eric were both fabulous when they were at our house. They did not mind all my dogs following them around checking out what they were doing ...They also provided education and feedback that was greatly appreciated. I would happily have them in my house again.

Bruce Hillyer

Nick and Anu did a great job hooking up a gas line for my bbq. They both were friendly and courteous and knowledgeable. I would recommend both Nick and Anu and also Fireplaces Unlimited in Kingston. As always fast and good service. I will definitely use them again

Joe Agueci

Professional help and service from Fireplaces Unlimited. Installed a wood stove in a small cottage and got good support and advice with a WETT certificate upon final inspection. Thanks Mike and Roddy

Jim Collins

Extremely thorough job. Many thanks.

Brian Leeder

Aaron and Chris were great to work with! They were very knowledgeable and dependable installing our pellet stove. They were both and very polite and respectful during their visit . They took the time to make sure we understood the operation of our pellet stove and ensured any questions we had were answered before they left. When there was a issue with one of the parts they quickly resolved the situation that day. It was a real pleasure to have them take care of our installation!

Sandra Steinhause

I was very pleased. He arrived on time and even, for the 1st time, checked the other gas-line connections: stove and hot water heater.

Douglas Perry

We were very pleased with Joe and Nick's thorough job they did cleaning our ducts. They were very courteous, polite and worked well together. They explained in detail how and why the ducts needed cleaning. We especially liked the before and after pictures. Keep up the good work guys.

shawn

Starting from the booking process with Monica and then the service work by Dan & Alex & 2 other guys, everything was done in a friendly, professional manner. So I would recommend this company to other people that I know.

Dave “DB” Bell

Mike just did a fireplace cleaning last week. He was very professional, efficient and knowledgeable. Mike even painted my outside gas valve/pipe intake as it was rusting. Well done!

Elisabeth Pomeroy

Dan was very professional. He efficiently flushed out my on demand water heater. He patiently explained what he was doing and what it was doing inside the water heater. He actually pointed out a plumbing issue that I should have addressed which I very much appreciated. He completely cleaned up afterward. Very pleased with the service and Dan.

Martin D

They work quickly because they know their job. Dan and Mike were professional and friendly. Thanks again for your excellent service.

Roald Smith

I have used this company for our projects a few times and they have been great to work with. Our last project we brought them in at the end as this was a extra and they did an amazing job to get the fireplace installed for us to complete the project as planned. Thank you

Paul Kite

Excellent customer and technical service. Would highly recommend them.

Roger Savoie

Mike was serviceman that repaired our gas stove and did an outstanding job. We cannot say enough great things about his work ethic and going the extra mile. Would recommend Fireplaces Unlimited unconditionally in the future.

Mark Solc

Plenty of functioning units on display. Good service.

Jeremy Service

What an amazing company! I placed my order for a new fireplace almost a year ago and due to building set backs I have had to keep postponing the install. The team at Fireplaces Unlimited in Brockville has been so understanding and gone way out of their way to be accommodating. Nick and Sanford were the techs who did the first half of our install and they worked tirelessly to get things in place. They were extremely professional and worked safely to make sure there were no accidents on site. Michelle in sales was so kind and everything she could to make the whole process as smooth as possible. What a great team. Can't recommend this company enough! By the way, this will be the third fireplace this company has installed for us and my review reflects just how wonderful a job they've done each and every one of those times! Talk about customer service!

Andi Stillar

Jeff provided great service and he's very knowledgeable!!

Sean Dennis

Jeff, did really great job on all 3 of our fireplaces. On one inparyicular the flame is much more apparent in the low setting. It was very comfortable having Jeff in the house and we would not hesitate to have him back and in fact we would request him.

Jane Barken

All the staff have gone above and beyond in their work and assistance. All were professional, friendly and very helpful in answering my questions. Thanks!

Jackie Palmer

Dan was excellent.....on time, very thorough and professional. I had no idea you people did furnace ducts, have been thinking they should be cleaned, so was very, very pleased when Dan told me that you look after them too! I can now face the winter with no worries!!

Robert Wolsey

Mike our Service person is always knowledgeable and courteous

Don Loper

Mike P. came to our place to service the fireplace. I feared using the fireplace because it was gas and the fear of an explosion. Mike took the time to explain the operation of the fireplace. Which included how to light the pilot light. He explained what part of the manual applied to our model of fireplace. We were confident in him, that we signed a three year maintenance contract. Brock did an excellent job of insulating our fireplace. My wife and I followed up on Mike P. advice and had the fireplace insulated to cut the draft this winter. Thanks again Brock for a job well done. kelvin C did a excellent job of Cleaning and Inspecting the fireplace. Because of the service from these individuals I would highly recommend this company.

Crystal S

Jeff was very knowledgeable in his line of expertise. He was very prompt and courteous towards decreasing extra noise level while my 4 kids were online learning.

Tim Alguire

Prompt, thorough, polite.

Bonnie Campbell

Our fireplace was serviced and cleaned Never looked better Very pleased with the service

Kimberly Ellison

Excellent service in all regards. We purchased two fireplaces, and the salesperson (Rodney) was extremely informative and knowledgeable, and gave us a lot of helpful advice. The guys who did the installations (Garrett, Dallas, Merrick and Nick) were outstanding, they were so friendly and professional, and did a fantastic job with excellent attention to detail. Allison in the service department was also extremely helpful - in fact, all the staff at this company who we interacted with were great. Highly recommended.

angela alderson

Both Kevin and Pat came out to our house because we were having issues with our wood stove creating too much smoke inside the house. They fixed it all up beautifully, we’re very friendly and provided excellent customer service. I don’t …

Patrick McGinn

We had a new propane fireplace installed by Craig and Bobby from Fireplaces Unlimited. They more than exceeded our expectations for courtesy and professionalism while carrying out their tasks.

HEATHER WATSON

We had Scott and Garrett install our gas fireplace today in Brockville and they were extremely professional, courteous and friendly. They explained how the fireplace worked and especially the remote. There was no hard sell at all for either a maintenance contract or a warranty which is really good because sometimes one can get talked into something that you regret later on. I am glad though that they did bring up the ten year warranty as it was one of the best warranties on the market for any type of appliance, especially a gas one. My husband was also with me and Scott and Garrett always either spoke to me personally or included me in the conversation. Not all trades people are like this as they assume that only the guys should know how things work and totally ignore the women. So hats off to you guys, We would both definitely recommend you and your company to anyone else thinking of installed a gas fireplace.

Brian Farrell

Very impressed with Aaron and Scott. They were extremely polite, tidy, informative and knowledgeable. The work was completed to perfection. They identified issues from a previous install from another company and went above and beyond to address and fix the issues. Discussion and instruction at the end of the installation was very helpful and appreciated. Highly recommend them.

Ken Wong

Our service technician was Mike and I cannot say enough about the quality or his work, his positive attitude and personal integrity. We will never use anyone else. Cannot say enough good things about him. I hope his firm pays him what he is worth; what a great asset to have …. someone who creates customers for life. Our highest recommendation.

Sal Snowden

Chris and Patrick did a great job on cleaning the ducts of our new century old home. They were very knowledgeable and gave us lots of helpful information and suggestions for improving the HVAC system. We also picked Chris' brain on the old fireplace wood stove. We were so impressed with the company we decided to replace it with a new one. Highly recommend. Oh, and shout out to Andrea who got us the early appointment for the duct cleaning. Much appreciated.

Geoff Lawson

Craig came to our home in Gananoque to check the space for a gas fireplace.........Craig was great to work with.....very knowledgeable and provided great input........he is a great ambassador of Fireplaces Unlimited.....Geoff and Robin Round 2 with Craig………..Craig returned to my home on Tuesday Jan 11th, to install trim work for our new fireplace…….the work was completed very well and the finished fireplace looks great. Craig was informative, helpful and respectful during his visit……….I would use the Fireplace Unlimited team again…….their service and problem solving skills are excellent……..thanks again to Craig, Nick, Bobby and Alison……..

Cindy Wells

we were very satisfied with the service we received from Craig and Kevin D. They answered all our questions and they were very helpful. They deserve a five star!!!!

Don Geiger

We are very happy with your service, professionalism and cleanliness. They showed us pictures of what they found. We would have no problem recommending you to our friends and neighbors.

Yves Savoie

Kevin was thoughtful, thorough and courteous. Very satisfied with the job he did for me today.

Kevin Hammond-Cape

They did an excellent job

Rosarian Rose

Fireplaces Unlimited cleaned two fireplaces for me today, one gas, and one wood. Nick P. was the team leader, and did an excellent job, as did his team. He answered all my questions, was polite, and did a good job cleaning and doing a small repair on my gas fireplace. I was very happy with his work, and that of Eric B. and Anu S. I am giving his team members separate reviews as well.

josdawso

Very thorough and very professional Dan and Nick did a great job

Viv Graham

Dan did A thorough job. Friendly and quick.

Bonnie Furgal

Joe did an excellent job. Went above and beyond his line of duty. Very professional. Would highly recommend his service. Amazing job. Thanks to all. Bonnie Furgal

Linda Davis

On Time, Clean Job, Friendly, Helpful and left fireplace looking great. Thanks guys

Terry Thompson

The service man were professional, please, and polite

Il Yong Kim

This is the 2nd time that I used this company. Again, excellent service. I moved to a new house, and the fireplace was malfunctioning. Craig quickly identified the problem, fixed it, and cleaned the system. Punctual, professional, and courteous. Thank you!

Doug Andrews

Fireplace and Stove cleaned and serviced. I found Nick to be polite, knowledgeable , friendly and eager to assist. Very neat and left every thing clean. No mess. Top notch!

Sheila Knowles

Excellent service ... Mike was courteous and left the work area spotless when he left. He also made sure that I understood how the stove and remote work before he left. Thanks!!

Donna Morrin

Kelvin is awesome. He is thorough and well prepared. He explained what he was doing and completely cleaned up after. Serviced 2 houses for us.Highly recommended.

Amelia Kerrigan

We had our fireplace serviced and ducts cleaned on the same day. Jeff, Chris and Patrick were all professional, friendly and knowledgeable. We greatly appreciated their hard work!

Judy Raike

Jodie was pleasant, efficient and helpful in arranging an appointment. Craig was professional and completed the service in a timely manner. He was also informative of the maintenance plans that Fireplaces Unlimited offer. We will be enrolling in one of these plans. Five star service!

Brian Cox

Jeff S. serviced our 2 fireplaces and furnace and did a very good job. He was friendly and courteous and worked efficiently to complete the job. He provided timely information on a defective part on our furnace and sent the information to have the part replaced. Great job Jeff and thanks Fireplaces Unlimited.

Shari Corbin

We were extremely pleased with the service that we received. Kevin did a fabulous job on our gas fireplace that had not been cleaned since it was installed 17 years ago. The only suggestion I would make is that customers should be given a call if the timing is going to change because of jobs that may be taking longer due to unforeseen circumstances. We would highly recommend Fireplaces Unlimited and Kevin, our technician. Thank you.

Loriflynn506 Flynn

Kevin Denton - excellent Customer Service, thank you!!

Randy Conroy

Excellent work, would recommend this Company. Dan himself worked hard getting furnaces put into my house and my Rental.

donmorton1

Customer service sucks! No interaction with customer re installation. Didn't show up and no phone call to explain or re schedule. Waited all day and no show. Now what am I supposed to do??????????????????

Andrew Sullivan

Mike was great! He was fast, friendly, and professional. I wouldn’t hesitate to call on him for help again. Thanks Mike!

Jesse Young

Brock is a excellent worker that I feel is an asset the your company. His knowledge and confidence shows in his workmanship. As a past CO of an HVAC company, I would want Brock as a lead employee. Thank you Fireplaces Unlimited for send this employee to do my gas fireplace install.

Kim Horn

Extremely knowledgeable competent and friendly staff from reception to numerous home visits made by field techs. All work was explained with costs expected (thank you Chris) and done in a timely efficient and well constructed manner. Work area was tidied and clean upon completion—big shout out to Justin and Joe! Highly recommend for any job.

Gary Langfield

Alex and Justin were very polite and Clean while cleaning are fireplace would recommend them.

Alan Warren

Eric & Nekell did a fantastic job ! Highly recommend them both.

Doris Curtis

I was greatly impressed with Nick P. workmanship while cleaning my stove and the fact that he was thorough and also brought to my attention some isssues that might be a problem down the road, very good service and very pleasant to have in my home . Thank you Nick P.

Ann Drummond

Dan was on time and completed the job in no time at all. He listened to my questions and took the time to look at another issue in the house. I look forward to continuing to do business with Fireplaces Unlimited.

Liette Lemieux

The service technicians are professional, effective and efficient. The customer service representatives are helpful and friendly. Very happy with the service.

Ken Thompson

Kevin Denton conducted fireplace inspection and cleaning and did an efficient, effective and professional service. Five star performance Kevin!!

Jeff Ryan

The technicians that installed our fireplace were outstanding. They arrived on time, and worked efficiently. They took great care in our home; putting drop-sheets down before beginning. Once installed, the guys explained the features of the new fireplace and gave me an explanation of how to use the remote. We are very satisfied customers!

Ellen Wartman

Jeff was very personable and did a great job of checking out the furnace, fireplace and air conditioner. He explained the one issue he found with the a/c in easy terms and was able to fix the issue with no fuss or bother.

Sam Khan

First time Mike came the house was great at answering questions.

jamie babcock

Awesome

Tracey Steel

Nick came for service.professtional very friendly.

K O'Brien

Professional at everything.

Jeanine Jollineau

Dan was very neat, efficient and answered all my questions.

Deb Baldwin

Fast friendly sales and service. Highly recommend

lisa lance

As always Dan was professional, courteous and knowledgeable. He got the job done quickly and efficiently. Very happy with the service!

Catherine Beres

Dan fixed my furnace. As always, efficient and personable.

Paul Nixon

Scott was awsome Worked effectively and to the point Would recommended to others for sure Paul

Wilfred Hammond

These two gentlemen were exceptional in the service provided. Courteous, and polite. They wasted no time in getting the job done...wtth

Laura Costello

Eric and Anu did a great job cleaning the chimney. They were on time and professional.

D Cody

Kelvin provided prompt and courteous service and took time to answer any questions I had related to the repair.Very considerate and friendly manner.

Barry Kille

We purchased a stove due to Jodie's exceptional customer service. It was a pleasure dealing with her.

Mike Rand

In all of my dealings with Fireplace Unlimited have been very professional and all appointments were on time with very qualified persons. My last visit was from Ryan and he was excellent. Answered questions and provided advise. Never will use anyone else!

Sharon Aylsworth

Dan M was knowledgeable and entertaining.