Reviews of Capri Alterations (Tailor)

Nicole Jbs

I was in the area and had a tear in my dress that needed to be repaired ASAP. I called a few places nearby, and Capri Alterations was the only place able to squeeze me in, as I would have sewed it myself if I lived in the area. It was a quick fix, and less than $30, which I would have gladly paid more as I needed the alteration done. What a life saver!

Mercy Meme

Please don’t waste your time as the customer service is very horrible. I went there today and requested that my dress should be adjusted as the waist was too tight. The lady told me she doesn’t have the time to do the work as she believes it would be too much work for her. Don’t see any reason why she refused to adjust the dress as I had lot of allowances on the dress and has refused to help. She was quite rude and very unprofessional. Please stay away! It was an awful experience for me. Never again in my life will I step my foot there!!!☹️☹️☹️

Joanne Moon

Jessica is the best!!! She does such a good job every time. The price is amazing and she is so sweet and professional. Love this place for alterations!!

Tanya Doyle

I've been here many times! Great with customers and does an AMAZING job! Pays attention to detail and is the absolute best in town! I highly recommend :)

soung park

She was very kindly She was good work

Michelle Cho

She is a very skillful and kind.

Franky Seymour

Great service. Really fast and professional- was able to do the job faster with no extra charge. Hem looks brilliant. Owner is great. Great price too- only $22 to get two pairs of pants hemmed. would definitely recommend.

Doug Younger

Had to get some very last minute adjustments done on a uniform. This was the only place that would take them and managed to have everything done by the end of the day, even staying past their close time to get it done.

rhea silauso

Jessica is very approachable and really knows what she’s doing. I will surely bring more dresses for her to alter.

Jinny Hwang

She always hard work and kindly

Stuart Foord

I’ve been living in kelowna for over 5 yrs. there is no better place to have your clothing alterations done in this city. Best price best service and you know it’s done right. Big shout out to Jessica over at Capri Alterations. Thank you thank you thank you !!!

Russell Mayne

I went in with an emergency and asked if I could get a few last minute alterations right before she closed the store. She was very understanding and helped me out. It was $5 extra but she was upfront and honest which I really appreciated. Also, Google Maps seems to think the business is on Ethel; it’s not. It’s in the mini mall. Thanks again, Jessica!!

Josh Tyk

Amazing service. Great work. Super fast. By far the best tailor in town. Prices are very reasonable and the work is amazing.

Precious Amy

Jessica is very approachable and does a great job repairing my dress and pants. Price is very reasonable. I won’t hesitate to recommend this shop to all my friends. ????????????

Troy Anthony

I called to ask if they could sew a Crest on my chef jacket, the lady that answered the phone didn't understand what I was asking.????

name Family

Here is so cheap and good skill. Thanks

Bernie Price

I arrived in Kelowna on a Wednesday with a suit jacket that required alterations for a funeral on Saturday. After a few phone calls to other tailors, the lady at Capri said she'd do it for me. It was ready by Friday afternoon and looked perfect.

Nancy Driscoll

Her work is always impeccable and timely. I have used her for years and she is always professional and very respectful. When my daughter was here recently and needed something completed overnight she hesitated but then agreed and did us this great favour!

이윤희

Great works and excellent skill! Always satisfying!

Zoe Harrison

I went in to get holes in the thighs of my jeans patched up. I specifically asked for the smallest patches I could get as I really don't like the feeling of extra fabric between my thighs. I went in to pick up the jeans today and not only were there giant patches, but they were folded and sown ever, sticky side towards the skin and the stiches are extremely visible all the way up my butt cheeks. You don't have to be an experienced seamstress to see that this is really sloppy work. I am really disappointed that I spent $60 to destroy my jeans.

Jaki Christie

My sister in law brought her dress here to get altered for prom, when she got it back, there were a ton of water marks on it that the seamstress refused to take credit for. I called multiple times to complain about this to the company, with no call ever being picked up. Eventually, everyone started writing negative reviews on google about the service. Once these reviews were seen, they called her right away and said they would pay for the dry cleaning on the dress, and help with costs if it didn’t come out. Luckily most of the stains came out, so she can still wear the dress on Monday to prom. It is understandable that things happen and mistakes are made. In any business these things can happen. However, the dress is not the main concern. The lack of accountability from the seamstress, and the fact that we had to leave consistent negative reviews to have action taken is concerning to me as someone who works in the customer service industry. Even though it is rarely my fault, I have to rectify situations like this at work all the time, and know how it should be handled. The work done by the company was done well, but they need to readdress their policies, especially when they are in fact in the wrong. That being said, I hope the company has learned from this customer service mistake and can move forward from our incident. This whole endeavour could have been fixed with an apology and a promise to make it right, and would’ve saved my SIL and the family from a panicked and stress filled week, and saved Capri Alterations from a lot of negative reviews.

Stevana Dmytriw

PLEASE DONT GO TO CAPRI ALTERATIONS! I brought my PROM dress in and it took two weeks to be hemmed (which is acceptable) however, when it was returned it was entirely water stained. From the collar to the fresh hem, there’s stains. When confronted, the woman there refused to take responsibility and blamed it on the material. I then reached out to the place I originally bought the dress and they said it is fine to steam. I now am spending even more money on dry cleaning. If the stains don’t come out I’m stuck finding an entirely new dress. I did NOT receive any compensation for my RUINED dress nor did she even offer to pay for dry cleaning. I am never returning to Capri Alterations and please don’t either!! EDIT: the “owner” (same women we originally confronted) called only after seeing my review and offered a refund as well as free alterations on my new dress. Luckily my original dress got back from the cleaners without major marks (Eco Clean on water st.). The women at Capri alterations refunded me the $120 for the hemming as well as the fee for the cleaning. She was really unprofessional about it, she refused to pay cash and kept demanding I take my review down. Happy I got my money back but definitely not pleased with the experience or customer service.