Reviews of Hamilton Cleaners (Tailor)

Kevin Logan

Always amazing service and results.

Lian

Excellent customer service. Cleaning always ready when promised. Clothing is consistently cared for, cleaned using eco-friendly solvent free process, pressed and professionally packaged. Free delivery to and from home or work. It's always a pleasure to wear clothing freshly cleaned by Hamilton Cleaners. Clothes are returned looking and smelling like new! Would highly recommend! I wouldn't trust anyone else with my clothing.

Mark Biancale

Great same day service

Austin Garrick

Some terribly dishonest people working here, especially Lori who lied to me repeatedly, when they destroyed a $600 coat of mine earlier this year (shrinking it several sizes then tearing off and destroying the wood toggles). I used to live in Hamilton for many years, pains me to leave a bad review for a local business but people should know they're dealing with liars here. To give credit where it's due, I believe they typically do good work at this cleaner but if they ever damage something of yours, beware. Lori was very friendly all the while lying repeatedly to try and get them out of responsibility. Most dishonest customer service person I've ever dealt with. When I first discovered the damage they did to the coat, I wasn't even going to say anything until I noticed whoever did the damage attempted to cover it up by attempting to re-stitch one of the toggles back on (something the cleaner eventually admitted to doing). This coat had been dry-cleaned numerous times elsewhere with no issue, but I had been staying in town at a hotel who sent the coat to Hamilton Cleaners. Once I informed Hamilton Cleaners of the damage, I was put in contact with Lori and the lies began. I told her they had torn off and destroyed the toggles then tried to stitch one back on, she told me that was impossible because they've never attempted anything like that until consulting with a customer first. That turned out to be a lie. After bringing the coat back in, they fessed up to the damage when the cleaner admitted to doing it, and said they would repair the toggles. Lori's next lie came after she got cheap plastic toggles made to look like fake wood and claimed that she couldn't get wood toggles because "wood toggles aren't available anymore", which a simple google search proves is a lie. Next, Lori told me they couldn't give me a refund for the cleaning that ruined the coat because "their accountant wouldn't allow it"? Finally, she stalked my facebook page, found a three year old photo of me wearing the coat in dark lighting and tried to claim she could see the coat was already damaged and that I was the one lying! I then directed her to a recent photo of me wearing the coat, where she could see clearly the coat was fine before I brought it into them. Had they simply apologized for damaging the coat and handled it like any decent business would, that would of been fine. But to be deceitful about it, trying to cover up the damage, then lying repeatedly the way Lori did, is what made her and the whole ordeal so horrible. I tend not to leave reviews but was just so disgusted by how dishonestly this was handled.

Wesley Fountain

Excellent work for a work uniforms. Excellent staff. Only wish they opened weekends too.

Malcolm Lamont

I love Hamilton Cleaners! Service is always excellent, they do a fantastic job on the cleaning, and the price is always great!

Ryan J Bester

I have been using Hamilton Cleaners for over a year now and I would highly recommend them. The staff are very helpful and my dry cleaning is always on time. They even do small alterations.

Brendan Lanigan

Hamilton cleaners has excellent service. They deliver my laundry on a regular schedule. They are considerate and it feels like they really try to make your life easier by making dry cleaning as simple as possible. They are also good communicators. Thanks!

Timothy Biggs

Hamilton Cleaners provide the best service and value for money when it comes to dry cleaning our clothing and housewares products! There is no other cleaner in the Greater Hamilton Area that provides better service including home delivery and home pick-up services for free! I have been taking all my pressing and dry cleaning to Mike, Erin and his fabulous team for 20 years! Keep on providing the best service in the City! Great work team.

Chantelle McCulloch

My bridesmaid dress was ruined here. I brought in a midnight blue silk and velvet Vera Wang dress to be cleaned and hemmed. When I came in for the alterations the colour was taken out of the silk all over the front and back of the gown. It looked as if someone took a stick of deoderant to it or kicked it around on a dirty floor. When I asked the staff about it they honestly didn't care and provided many excuses including that the dress was cheaply made.

Daniel Carroll

Best cleaners ever. Great service. I wish I still lived in Hamilton, cuz I haven't found another drycleaner like them.

Mike Freeman

Arrived just after the 6pm closing time on a Friday. They re-opened so that I could pick up my suit for a wedding on the weekend, thank you!

Joanna Kadlubowska

Great dry cleaners. Quick turnaround. Super customer service and they deliver to the local area! Makes my life so much easier.

Ayman Manasreh

The Best in Hamilton area

Kasey McLoughlin

I've been coming here for years. My first trip, I brought in a few items of clothes that I had stained in my washer with ink by washing a pen. They explained to me that since I had already dried the clothing it would be difficult to try and get the stains out but that they would do their best. I came back to pick the clothes up and the stains were GONE. I then made another laundry mistake and washed my fleece blanket with my favourite Lululemon sweater, collecting all these little white fluffs on my sweater. I brought it in to be dealt with, and they had all of them removed. They always take care of my standard dry cleaning as well. They're always honest and I've never left unhappy. Thanks again!!

Damon Allan

Writing a review for a positive experience is hardly something I do. But I have to say that over the years and up until the present day, I am lucky to have Hamilton Cleaners for my cleaning. I travel very often and have to use other companies while abroad so I know the comparisons. Having a piece of clothing come back softer and more alive is a treat. Knowing that their washing is eco friendly is a bonus. The front staff are wonderful and it's nice knowing that this is a family business. It's not very often that you receive a shirt back with a couple of brand new buttons with them knowing full well that the buttons were not damaged due to their processes. I had a shirt with a couple of cracked buttons (lower part) and they replaced them without hesitation and at no cost. What service! I recommend Hamilton Cleaners to all friends and family.

Tremaine Burrows

They were able to work magic on a few items I thought were impossible to clean up. Prices are low for the kind of magic they perform.

sal Khan

not even worth a 1 star they destroyed my clothes i will never go back, thanks for nothing

Dave B

Found this place based on google reviews. Even if it seems a little far for your dry cleaning needs, I would highly recommend. The staff I dealt with were very friendly and helpful (I don't dry clean often). I had a total of 9 garments to get done, including 2 suits, one of which was my wedding suit, and everything was done is a reasonable time and for under $90. Will definitely be a returning customer!

Craig McLean

Hamilton Dry Cleaners has been my “go to” cleaners for years now! I’m completely impressed with their level of customer service (Thanks Erin) and how fantastic my clothes always come out! They go the extra mile!!

Craig M

Can't say enough about the friendly customer service and attention to detail. I've never had shirts that were so well cared for!

Simon S

First time customer, great service and friendly staff. Would recommend!

Arlene Sheridan

A very convenient service. Erin was amazing. She helped me set up a new customer over the phone. Very pleased with the service.

Eddie perez

I used Hamilton Cleaners for the first time in December. I just have to say that not only were my clothes cleaned better than I’ve ever gotten anywhere ever before, but the store was very clean, organized, and the staff was extremely kind and professional. I have to give them 5 stars..

Regus Hamilton

Hamilton Cleaners on Main Street East is Amazing. Erin will greet you every time you enter with a great smile and personality. Your clothes will be fresh, crisp and ready for pick up. This is the best Cleaners I've used. Randy B Bell

Lisa Dunits

I recently sent my wedding dress and my husband's suit to Hamilton Cleaners. Not only did they come back looking brand new, but personal and sentimental items were found in a pocket, placed in an envelope and returned to us. I would highly recommend Hamilton Cleaners. Outstanding work and excellent customer service!!

Randy Bell

Outstanding customer service. Erin meets you with a great smile and amazing personality. You dry cleaning is always ready when requested. They also offer free pick up and delivery. Best Dry Cleaning service I have ever had. A must try!

Thelma N

I had some stuff done here and they did an amazing job. I went back and the lady was rude and unhelpful. They have very inconsistent service and quality. I wouldn’t bother when other places are better.

Dan Fonseca

We trusted these guys most of my Wives clothes .These were exclusive hand made dresses bought solely from overseas.We were promised they would be looked as they were so called experts ??after so we reluctantly handed them over.When they were returned to us most of the dresses have been SHRUNK so badly that they will not fit her anymore so they are TOTALLY ruined .We have meeting with the HC rep who fail to see their mistake let alone take responsibilty . We even presented photographic proof of the dresses before and after to prove beyond doubt that her clothes have been shrunl after being returned Most of her collection is now ruined beyond repair we are so upset by this .I would NOT recommend this business at all DO NOT USE

David Donais

Great staff and service

Obsidyenne G

I had one bad experience where they shrunk an unlined business type woman's jacket about one and half dress sizes. They would even entertain any likely of culpability. Because the jacket dimensions were not measured prior to them accepting it as an item to be dry cleaned, I had no proof of the sizing of the jacket pre-cleaning. I was most disappointed that they would even entertain the possibility that they could have shrunk the jacket. The jacket was clean but I can no longer wear it. They have cleaned other items for me (different type of fabric) and they were cleaned well.

Shannon Ramnarain

Brought in a leather purse for cleaning, showed the customer service rep what needed to be cleaned. They assured it wouldn't be a problem. About 4 weeks after drop off they tell me its ready, wanted me to pay first but I asked to see the purse and it wasn't cleaned properly. They sent it back last week and they said they couldn't do anything. Still charging the full amount for attempting to clean it without success. Now I have to pay to pick it up. If they had let me know they couldn't get it done I would have stopped it.

John Calazo

In Appreciation of Great Quality I have been living abroad for over a year and a relocation unfortunately demands new relationships to be made that include car repair, doctor, dentist and even dry cleaner. I never truly appreciated how awesome the cleaning and service was at Hamilton Cleaners until I experienced a couple of companies abroad. Shirts were not pressed as nice and the attention to cleaning with a determination to get a stain out was simply not there. Seeing that I was returning to Hamilton for a couple of weeks I decided to bring my "cleaning" home. At Hamilton Cleaners there is still a note on file for me "Attention to Collars and Cuffs". I picked up the clothing just today and sure enough, the usual attention to collars and cuffs was tackled, stain removed and clothing softer than ever. If only I had a dry cleaners where I live that offered the same service and product!