Here you will be able to see all the opinions of real people who bought the services and products of Guelph Cleaners & Alterations (Tailor) around Guelph territory (Canada).
To this day the business has a rating of 4.6 over 5 and that rating has been calculated on 126 reviews.
As you can see its rating is almost the top, and it's founded on a high number of opinions, so we can conclude that the score is very reliable. If people have bothered to evaluate when they've done well with the business, it works.
As you know, we don't usually bother to place opinions when they are correct and we usually do it only if we have had a problem or issue...
This Tailor is classified in the category of Dry cleaner.
The best place to get alterations done in Guelph. I went in to get a new zipper put on my winter coat and when I went back a few days later to pick it up, it turns out I just needed a slider on the zipper. Dawn saved me $55.00. Dawn was awesome and she's definitely the only person I'd take my clothes too. She's friendly and always has a smile.
I have been taking my alterations to Dawn for a few years now, everything she does Pants, dresses, jackets and all apparel are done with care and expertise and the costs are great too.
Love this place! Super friendly, always on time, good prices, all around awesome!
Hello I have been getting my clothing alterations done here for over 4years. Guelph Cleaners & Alterations is a great place to go and the staff is top notch.
Decided to try this laundromat out since my washer recently died.... and by far the worst experience since moving to this city! Took me almost 3 hours cause dryers never got real hot! And cost more then the other mats I’ve been to! Don’t waste your time or money!
We have never been so shabbily treated dealing with any other business before. We had our curtains dry cleaned by this business paying $136.00 when we picked them up. There was no mention of any damage at the time. When we got home, unwrapped them and hung them they were full of holes. See attached picture. We returned the curtains asking for a refund. We were given any number of excuses, including a childish, inaccurate exchange where they insisted we were warned that there was a risk of this happening. Why would we have proceeded with dry cleaning if there was such a risk? After a couple visits to the shop and a couple phone calls the best they are willing to offer is a 40% refund. We are rejecting this out right on principle. How can anyone run a business like that? Very surprising given the generally positive feedback we see this business has. I am very curious to see how they will respond to this review. We await it with great interest. Hi Dawn. In response, Tomy is my 15 year old son. He has the only computer in our household. I just have a smart phone. We did not realize it would show his google account name on the review when we used that computer. Here is how we are closing the matter. 1) The curtains as returned to you are of no use to us any longer, please take care of the disposal, or if you feel someone could use them drop them off at Value Village. 2) Keep our $136.00 and treat yourself and your staff to a group meal on us. All we ask is you discuss the following points together for a couple minutes and re-evaluate how you treat customers when the service or product you delivered clearly fell far short. INTEGRITY - were you open and honest with the customer advising them of the ruined curtains when they picked them up and paid for them? RESPECT - did you treat your customer with respect and behave maturely in the discussion on the warning of risk? You are essentially accusing us of lying. The blank signature box speaks volumes. ACCOUNTABILITY - Did you take ownership of the end result of you service ? We have always taught our son Tomy that when you borrow or take responsibility for someone else's property you return it as you received it or better. The only good out of this disheartening experience is our hope you never treat another customer again as we have been treated. The matter is closed.
Great work, quick turn around, affordable pricing.
They did a great job cleaning my light grey Canada Goose puffy jacket. I was amazed because it was pretty filthy! Definately would recommend this place. Friendly, fast and great quality!
Amazing place, amazing people! Got me ready on time - they can do the impossible! If you need a tailor in a hurry, look no further!
V.good Service
I took my husband's winter coat in for a new zipper and was pleasantly surprised when I received a call saying that the zipper could be repaired and didn't need to be replaced. I was so impressed that they would do that since it cost much less! They did an excellent job with the repair and I have since been back to get other clothes cleaned and repaired and they have always done a wonderful, professional job!
This place is excellent! The team is so friendly, I have used them for all my dry cleaning and wash and fold laundry for years. Highly recommend them!
Dawn was very professional and knowledgeable and it was a pleasure to do business with her! I would highly recommend her for dry cleaning and alterations!
I have done laundry here twice now,it's clean and tidy . The owners are friendly and welcoming.
This woman is basically the fairy godmother of sewing. She has made things fit me that I wasn't even sure she was going to be able to work with. That, and if you're not satisfied with the first alteration, she'll keep working with you until you love it. Makes my clothing dreams come true :)
Had a pair of suit pants repaired, the workmanship was excellent. Will be returning with several more items.
Free WIFI, machines are in good shape and do a good job.
This is the best place for alterations in Guelph!Tammy is incredible and makes sure everything is perfect. I also go here for all my dry cleaning. Last time they put my item through twice (once for free!) to make sure it was as clean as possible. I love Tammy! Every time I go in she is smiling and so kind ????
Did great job on my coats and the lady at front desk was lovely. Definitely will return
As another local business Budget Blinds of Guelph knows the importance of excellent service. We have found the services provided by Dawn and her staff to be of top quality and the work has always been completed quickly. We recommend Guelph Cleaners to our clients for their cleaning and alteration needs.
Dawn did a great job of shortening hems and sleeves/cuffs on seven women's blouses for me. She patiently and carefully pinned each item and all were completed on time...even with an ice storm during the wait period! She also offered a reduced rate for the cuffs since I was having so many done at one time. I would return to Dawn for alterations in a heartbeat!
Prompt and courteous service. I had to get a suit pressed on short notice for an event and they got the job done quickly and efficiently. Pricing is fair and communication clear, leaving no surprises.
They did a great job altering my pants on very short notice..I will definitely come back !
Honestly the nicest people! They are friendly and always helpful!
Friendly staff & reasonable rates. Dawn, thank you again for going above & beyond. Truly appreciated!
The staff was amazing!! I got my prom dress hemmed and the outcome was perfect! Dawn was very friendly, professional and did exactly what I wanted! I paid $100 for the hemming, however, it was worth it as they did such a great job!
Thank you for the prompt, courteous, and professional repair of the zipper on my winter coat. Just in time, too. I'd recommend this business anytime!
Excellent Service.
Friendly service. Fairly priced
I went there today and was pleasantly surprised by how clean it was. The people working there were very friendly and helpful. I would highly recommend this laundromat.
I love this place, it is my go to place for any alteration needed. Very convenient price wise as well as perfect service and full understanding for what needs to be done. I used to drive all the way to Misssissauga to have things done,I feel so fortunate now that I found them and met with Dawn. I highly recommend them and wish them all the best.
Nice friendly place.
During a recent trip abroad, I purchased a nice jacket to find out when I got home that the two-zippered front pockets turned out to be fake. I took the jacket to "Guelph Cleaners & Alterations," and Dawn altered the garment to put real pockets in. I am happy with the quality of tailoring — a satisfied customer in Guelph.
I highly recommend this place for laundry and any clothes altercations. They are professional and do the job to the highest quality.
Very friendly and efficient place. I needed a rush job getting a sport jacket taken in, and Dawn got me measured up quick and delivered the jacket ahead of schedule. Very nice work. Convenient location, too. I’ll be back.
Very reliable. Friendly service. I try to take advantage of the multi item discount for dry cleaning. Renovations done recently make this a bright, comfortable spot located right near the Pharma Plus.
Always a pleasant experience. Friendly, reliable and never an issue with quality.
Great job fixing a zipper that. Fast. Excellent quality and professional.
Horrible customer service. Save your time and money and go elsewhere. Brought two brand new shirts to be dry cleaned and was returned them in unsalvageable condition (Black text on tee was completely faded and my silk top was stained and snagged and had multiple pin holes) Spoke to the owner about how she can rectify the situation and she blamed me for not knowing what I'd get myself into by dropping them off. Highly unprofessional and she had no knowledge at all about any possible damage with different fabrics. A refund was only given once I had asked for one. 0 stars
I got my dress shortened at this place. It was done in a short amount of time for a very little cost. I was very happy with how the dress came out and would definitely go here again.
I've brought several pairs of pants for alterations and they're always done well and on time!
One of the best clothing alteration places I have ever been too. The rates and wait times are reasonable. The quality of work here is the highlight, you will not be disappointed. I would 100% recommend this place if you need to get your clothes altered or repaired.
They do a great job on simple and complex sewing projects. This is my go-to place for cleaning and sewing and I highly recommend them!
A tiny 'nook in the wall' of town that deserves BIG reviews! Dawn is super friendly and seems like she could take on anything you give her. She did a fantastic job for me and I would definitely recommend her to anyone. I will be back! Thanks Dawn!
I stopped in with an odd request. I was so pleasantly surprised to get the nicest of customer service. I'll be back! Thanks.
Super clean and very friendly employees and provides great services, I will be going again!
Good place for alterations but I wouldn't trust them with your dry cleaning. Lost my suit pants and took a long time to resolve the situation. In the end the compensation was no where close to replacement value of the suit.
I've had alterations and pant hemming done here many times. Great service!
Great service, friendly atmosphere and a charming proprietress.
They were very quick and accommodating - in less then a week they were able to alter my dress down to fit perfectly! Super friendly service, will use them again!
I dropped off 3 Company Branded Tablecloths that are very difficult to fold. I thought I would get told the same thing as the last Laundry Service, please don't bring them back - too hard to fold. The Staff were exceptional and welcome my return business. I love how friendly and personable the staff are. They are good listeners ,very happy and a pleasure to experience. Thanks again for your outstanding service.
Went in to get some jumpsuits hemmed. They did a fantastic job, reasonable pricing and open late, so you can pick it up whenever is convenient. Great service! ❤️
Great, reliable service. Always friendly faces too.
We used the Guelph cleaners time to time and we are always very satisfied with the job they have done. Dawn is very good and pays attention to details. Pin is kind and is very attentive to the our needs. Overall they do a great job. I would recommend this place to anyone .
Always take my mending there they do a great job.
Hi Brought my work pants to be himmed and they are very nice staff it affordable prices to do there and they care about there customers it amazing they do and have great employees who work there . Thanks Guelph Cleaners alt
awesome service, honest, super friendly . always on time with what they promise.
AWFUL, TERRIBLE PLACE! I would give it zero stars if I could. Paid almost $200 in wash and fold and got stuff returned to me that was: crumpled up and not at all folded; shrunken and forever unusable (goodbye, futon cover); completely covered in lint; and some even totally damaged. Sent in sheet sets and they couldn't even bother to fold the corners neatly, as was the case for several other items. When I asked for an explanation for such an unacceptable hand-off they simply said "well, we don't check what we put into the machines when you bring them to us, and we also don't check when stuff comes out... we just wash and fold them." I could hardly believe it... and leads me to question whether some of the other reviews are even true. Some of the better wash & fold places will actually iron your clothes, not just fold them. I had called ahead to confirm about the ironing and was very disappointed when it turned out they hadn't done it with my stuff. I tried to ask for a refund but the owner nickled and dimed me... she first offered $40 (less than a quarter of what I paid), then stalled me and nothing came of it eventually. Honestly, even if your experience isn't as extreme and disappointing as mine, just learning that they simply throw stuff in and quickly fold it later makes it enough to tell me not to bother using their services. You can do much better at home, with far greater care, and save a ton of money in the process. Steer clear!
I really enjoy going to Guelph cleaners all of the staff there are very personable everyone knows everybody by name the owner (Dawn ) is very pleasant and always ready to lend a helping hand , I have had many things altered by her alteration department and it is always top notch .I love that everything is always clean and neat I would highly recommend going to Guelph cleaners and alterations Darlene
????
I went in to get my prom dress altered and they did such a wonderful job, they made me fall in love with my dress all over again.
Would give a half star dryers don't work very well owners are very rude will not return
Just the very best place for ‘everything’ from carpet cleaning, alterations, mending & dry cleaning! Lucky to find them. No regrets!
Great place, great pricing, highly recommend! Very friendly and welcoming, it was a great experience.
I brought in a dress for my bridal shower that I needed altered in less than a week and the ladies at Guelph Cleaners had it finished in 2 days and it fit perfect! The work was flawless, the staff was friendly, and they turnaround time was quick! I will certainly be going back for future alterations needs!
Outstanding Service!! Thanks Dawn!!
Dawn uses gold thread to shorten my jeans and they look original. She put a new zipper in my precious Eddie Bauer 3-way winter jacket and it looks and works like new. Recommended!
Every time I've taken stuff here for special cleaning or mending, I'm very happy with their work. It's on time, at a reasonable price, and the work is done well. It keeps me coming back.
Excellent friendly staff! Affordable “wash & fold” service
Recommend Guelph Cleaners & Alterstions highly for dry cleaning needs. I took my embellished & pleated jacket for dry cleaning and it was returned looking brand new. Dawn and her team are friendly, provide quick turn around and quality service.
Best place in the city to do your laundry and get repairs done on your clothes and dry cleaning!! The owners of this establishment are amazing!!
Fast, friendly, quality and affordable service!! Dawn was a lifesaver when it came to getting my daughter's hockey jesrsey's game ready under a tight timeline!! Thanks again Dawn!!
I’ve had a number of Military dress uniforms taken care of here. They’ve always done an excellent job and made sure everything looked perfect.
Had a bunch of pants and shorts altered and was pleasantly surprised with the quick turnaround time and quality of the alterations. Service has always been very positive and friendly. Highly recommend for any alteration needs!
Such great service provided by Dawn. Efficient, reliable and quick. So happy that she is so talented at sewing and alterations. Best place to go in Guelph!
I've been taking my dry cleaning there regularly for a while now. Always prompt and professional. I have not had an issue with them. I've also gone to them for some alterations on my clothes and I was very satisfied.
The best services! Always friendly and couldn't be happier with the finished product everytime I come here!
Dawn and her girls are awesome! I drop off for wash and fold once a week (as part of my business) and I am always so impressed with the friendly greeting, turn around time and quality of work! Dawn provides me with invoices that are easy to use and save for business expenses. So thrilled with Guelph Cleaners & Alterations.
An excellent hemming job on a large medical curtain. Was able to provide service quickly, inexpensively and has very courteous customer service. 5 Stars!
Don't use this service. I had asked to have a backpack fixed and I spoke directly with Dawn Noel, the owner, who told me they would do it for $9.99. When I picked it up, the cost was $28.99 - more than the cost of a new backpack. Earlier the same day the owner, had called me to quote the cost at $9.99 and asking me if I wanted to move forward with the repair, thus she could have called me again if the price was going to change and I would have said 'no thank you'. When I raised concern the owner was unapologetic. In the big picture I really don'e care about the additional ~$20.00; what I do care about is the lack of transparency and honesty. There are lots of other places to get alterations done for the same or less cost (e.g., cleaners on the corner of Norfolk and Suffolk) so go elsewhere!
Unfortunately, it appears dryers cannot be used if clothes are not washed at this laundromat. Grateful that M&M and Woodlawn Laundromats permit the drying of clothes not previously washed at their laundromat.
Not just reliable service but great people. Moved outside of Guelph and still use Guelph Cleaners. Always a friendly environment and always good service.
Great price for hemming! $6.99
Quick turnaround time and quality of work is excellent. I've brought 3 or 4 pairs of pants for hemming or zipper replacement. All have held up without issue. I will continue to use them for all of my future alterations.
Bought a bridesmaids dress at David’s bridal that was ordered way too big. I also wanted a pieces of lace sewn into the open back. Guelph alterations took a lot of time and care and made the dress look amazing. They had me in for a few fittings to make sure it fit perfect, I highly recommended this company !
Over the years I have used several different tailors for alterations. None were as good as Dawn at Guelph Cleaners. She takes great care in doing things right, provides professional and friendly service, has reasonable prices and good turnaround time. I will continue to use her for all my work in future.
To a guy, having to get their pants adjusted can often be much procrastinated as it is perhaps seen as a little bit of a "journey into the unknown" and a chore. But my fellow Men, there is nothing to be apprehensive about at Guelph Cleaners as Dawn and her equally charming team provide experienced advice, friendly conversation, excellent workmanship and, very appropriately, really help to compensate for your procrastination by providing a really quick turnaround service! I'm a lifetime customer for sure! George Cuthbert
Very pleasant, fast, efficient alterations.
Dawn and the girls are AWESOME! My son had a special occasion and we needed alterations done immediately and we were more than satisfied with the great job Dawn did as well as the great service from everyone else. Thanks for saving the day!
The professional and expert service I receive from Dawn has been a true find. My previous seamstress retired and I wasn't sure I would be able to find someone to replace her. What a delight it was to discover her talent after I noticed a sign in front of Guelph Cleaners offering pant hemming and decided to take a chance. I appreciate her careful attention to detail and how quickly she completes a job.
I landed in Guelph looking for a place to clean my tattered rags before I went job hunting, and this place did not disappoint. Incredibly helpful and friendly staff, who not only got my clothes tip-top, but also pointed me to employers, and pointed some employed people to me to assist in my search for employment. 100% the best laundromat ever.
quick reliable service and the staff make you feel like you are part of the familly
Awesome service! My son had a large rip in his winter jacket and Dawn made it look like new! Have also taken a bridesmaid dress here to be altered and she did that perfectly as well! Definitely recommend.
Fair prices , fast service and great people
Had a pair of motorcycle pants that needed repair, replacing zippers in two pockets, replacing a pocket, and some other reinforcing. Dawn was helpful, fast, and a fair price. I would certainly go there again.
2nd great experience with Guelph Cleaners and Alterations. I stopped in this afternoon with my daughter's ripped snow pants. We only have the one pair for her and she fixed them on the spot. I highly recommend this place! Thank you!
Excellent and efficient service. Fast. Professional. Economical.
I needed the entire back of my wedding dress completely changed for a different style, as well as some hemming done to the length. Not only can you not tell any work was done, but it turned out even better than I imagined. SO professional, entire dress took less than a month (only needed 4 fittings), and in and out in less than 20 mins each time. I felt so relaxed leaving my precious dress with them. EXCELLENT value - I feel like I was undercharged for the amount of GOOD work they did. Thank you!!!!! 5 STARS
I do not recommend this business. I left my Canada Goose coat to be dry cleaned, it was returned to me a day later than promised and was damp. Because it had been wet and returned damp, the down filling was compromised. When I brought this complaint forward the employee called the owner; she refused to deal with it in the moment but rather insisted that I wait until 3 days later when she would in the store. I indicated I was not comfortable waiting that amount of time, the owner then proceeded to tell me I was unreasonable, condescending and hung up on me. After this, I agreed to wait the 3 days only to learn the owner would only see me between 8am and 1 pm during the week. When I advised, I work during the day, I was told I better come on my lunch as she was unwilling to be flexible. I ended up going there before my work day, she did not apologize for the way she spoke to me or address her inappropriate behavior. Her solution for resolving the issue with my jacket was to have it re-fluffed by the off-site cleaner. I agreed and got my coat 3 days later. It was re-fluffed but it was not in the original condition I had left it. Once again, no apology and no discount were offered. I have since learned this has happened to others who have used this business. I do not recommend Guelph Cleaners & Alterations, especially for high end items.
really good work and very friendly
I needed my bridesmaid dress to be altered significantly. Originally I was super unhappy with the fit of my dress and was not optimistic that it could be fixed. After I took it here, they made some adjustments and I couldn't be happier with how it looks now! They were so understanding and helpful and if I ever need an alteration again I will definitely come straight to this place. No need to look elsewhere!
The cleaners does a great job of alterations
Just had a jacket wonderfully altered here and reasonably priced. I also have had jeans and dress pants extremely well done at great prices and timely done. You should use their services . You will not be disappointed. The woman I dealt with I believe is Dawn and she is fantastic!
Very quick, friendly, and professional service. Husband had his pants hemmed here and the prices were extremely reasonable. They also have different sales every month for coats, hemming, etc. We also use their wash and fold service and was never disappointed.
I went here to receive alterations on my dress for a wedding. The dress required that the bust was taken in so that I would not need a bra, and that it was hemmed to be shorter. Upon returning to get my dress the first time, the dress (which fit perfectly and did up fine prior to being taken here) would not do up, it was not roughly 2 inchs on each side to short to do up the zipper. I was assured this would be fixed. What bothered me most about this visit is one of the seamstresses asked me if " I had gained weight". This was extremely hurtful as it had only been 2 weeks prior my dress fit perfectly and did right up. I proceeded to tell them no, this was something they had done. To which, they kept saying "They dont know what happened"- which makes ZERO sense as they were the one to do the alterations! Upon returning for the second visit, the dress still did not fit. Now I was told the only solution was to add ribbon to the back. Let me make this clear, this is NOT something I wanted, but not was forced to do as as the wedding was not 1 week away. Finally on my last fitting, the dress did do up, but only with the addition of a ribbon on the back. This was never what I wanted. Also the bust was still to big and I was told to "just wear a bra with it". Meaning they had now taken a dress, made it not fit, then didnt even do the alterations that I wanted properly as they were to concerned trying to fix the mistake they had made. In summary, they took a dress I loved, made it not fit, then also refused to accept blame for any of it along the way. The dress still did not fit my bust, and now is wrecked for me. Nothing was offered to compensate for this error. No money was returned, and no apology was given. At least some of the money should have been refunded since they wrecked my 300$ dress that still does not fit. DO not take your dress here. I am not one to leave a bad review- but this was a ridiculous situation and really should have not ended with me not getting a refund, no apology, and my dress not being completed.
Amazing atmosphere and kind staff.
Have been bringing my dry cleaning and alterations here for the past few years and have always been very pleased with the service. The staff is very friendly and professional. Both cleaning and alteration services are of high quality and reasonably priced. I would highly recommend this place!
Great service and super friendly!
I brought in clothes for dry cleaning and some alterations. Satisfied with the work, but found the young lady working the cash to be very curt.
Recently started coming here for dry cleaning after being less than satisfied at my previous place. So far I've had a couple of suits cleaned, a small repair, and also had my wife's wedding dress cleaned and preserved. Everything was done perfectly and on time. Thanks!
I took my favourite shirt into be fixed. It had become very thin and torn. i didn't hold much hope that it would be able to be fixed. I was told that they would have to patch it. When I picked it up, I couldn't even tell where the patch was. I was amazed. They do seriously good work here...especially with the things that seem beyond repair. AMAZING!
GREAT service!
Fast, friendly and very affordable. Ill never go anywhere else !
I have been a customer for several years now and would highly recommend Guelph Cleaners to anyone. You will receive friendly service, excellent quality and fair prices on all your cleaning and alterations.
GOOSE JACKET WITH THE FUR !! 55 DOLLARS LESS!!
I took a winter coat in a few weeks ago. It needed major alterations....it had to be taken in in 3 areas plus shortening the sleeves . I love this coat but I was apprehensive that with the amount of alterations it would still look good. I was thrilled with how it turned out....Dawn , you have exceptional skills !. I would recommend your services to anyone .
Fantastic friendly service by a company that obviously cares about what they do and who they do it for. All of my cleaning is done on time at a competitive price and a friendly greeting thrown in when I arrive. They always have little tips and gadgets that help make my shirts more comfortable. Dawn you are great!
Well we found our guelph cleaning and alteration place. I had to have a bridesmaid dress done as i left it for last minute a week before the wedding and she did it woth time to spare and the dress fits absolutly perfect. And the price was great. Very happy woth the service and the customer service. I'd recommend this place to everyone
I had my wintercoat repaired here, and have had multiple zipper tracks/sliders replaced as well. Work is always well done, and available for pickup in a timely manner.
I have been using Guelph cleaners and alterations for years, there are amazing i have used both the cleaning service and the alterations there fast and and efficient .I have never been disappointed, Dawn and her staff are amazing and super personable i would highly recommend going here for both cleaning and alterations.