Reviews of James Quality Cleaners Quality Dry Cleaning & Alterations (Tailor)

Andrea Lynn

Horrible experience and customer service. Everyone was rude. Do not go here, they will ruin your clothes.

Scott Taylor

Very friendly people and I'm always happy with the quality of the work done.

Elizabeth Mackay

I appreciate that the owner was upfront and honest that he wasn't sure he could remove the grease strain from my wool coat, and explained why. When I picked it up, I was very excited to see most of the strain had lifted and my coat looked great. Great service, friendly and professional!

Kendra Lagos

They were wonderful! I shopped around to get my Vera Wang wedding dress dry cleaned. Many of the other dry cleaners costs were $180 and up depending on how many layers. The owner suggested that I bring it in within a week because it is easier to get the stains out. I went into the store, the owner was very helpful and answered all my questions. When I went to pick up my dress, all the stains were all gone and it looked new again. The price to get my wedding dress dry cleaned was $110 and an extra $15 for my 8 layer dress. I would go back here and I would definitely recommend this store to others.

Ross Macdonald

I had an emergency--a belt loop came undone on my dress pants to be worn at work that evening--and they fixed them promptly, with grace. $5.25 well spent.

Deborah Love

The minute I walked into the doors, I was treated as if I was ‘interrupting’ this employee’s day. I stated quite clearly what my query was and was interrupted, talked over and condescended to. I decided to push back and confront his lack of manners. Wow....then I was ‘put in my place’ by yet more condescension and arrogance and sarcasm. I was stunned and quite taken aback. Terrible customer service. Yikes!

Jeremy Balliston

My go to place for drying cleaning. The owner is awesome and their service is great.

Karol Campbell

Fantastic service every time . I bring my cleaning from the Yukon and am never disappointed.

Brock Randolph

Great service. I was in town for a couple days and needed a suit dry cleaned stat. They did a quick and good job without charging me an arm and a leg.

Tobie Alexandra Orr

I’m so happy! I sadly had a tray of 6 drinks spilled on me by a young new waiter - Shirley temples, Pepsi’s and Arnold palmers. I was wearing a Italian Cashmere Trench Coat and Winter white silk pants with a Grey crepe blouse. I thought for sure they were ruined.. I took them into Louie who had been recommended by the fabric council of BC website. Louie was amazing said he would try their very best might take a little longer but would do their best. Well I received the Garments 6 day’s later and all the stains are gone! So impressed! Dry cleaning and getting rid of stains can also damage the fabric.. they did a fantastic job not damaging the fabric through the process. I’m beyond happy!!! Thank you James cleaners for taking the time to save these clothes for me! - will try to add photos it’s a grey trench coat

Shane Bostock

Reasonable prices for hemming. Usually takes 3 days. Always done when they say it will be done. Staff are friendly.

Randy Mac

The best in Victoria! Great service and my clothes look great!!

elizabeth thompson

I've been using their service for a couple years now and always find the staff are polite and honest, all my clothes or anything else I need cleaned look great when I get them back and they also do sewing repairs as well in case i need it. Overall, I'm very happy and pleased with the service they provide. Great Job!!

Victoria Johnston

The owner is simply the best. Great, reliable service!

Sam T

Been a long time customer and have always been very satisfied with their service and quality of their finished product. They are more concerned of doing a quality job, than rushing it back to you, and usually 1-3 days depending how much clothes i bring in, is more than adequate turn around time for me. Their service is service plus in my books