Reviews of Thompson Cleaners & Tailors (Tailor)

Doug James

Needed a zipper replaced on my winter jacket. Was given a price and a pickup time of the next day. 2 hours later I received a text that my jacket was ready. Excellent service and great work done!

T Mac

I had ripped a few pairs of pants, and didn't want to rebuild them at $90 each, so I went to Thompson Cleaners and Tailors. The gentleman said they would be ready for the next day. I got a text at 6pm the same day saying they were done. I am sorry, that doesn't happen...But it did! I would rate the service and quality a 10/10.

RnC

Quick service on a zipper repair. Really appreciated that they were able to fix rather than replace the zipper. Obviously that's not always possible. A service like this keeps clothing out of our landfills.

Isla Ingham

I used the dry cleaning they offer. Nice man, hard working. Dry cleaning is expensive but it is everywhere, not just at this place. I enjoy supporting this small business.

Garret Morrison

Incredibly talented, kind and accommodating. It’s nice to have peace of mind that your items are in the best of hands. Thank you.

Jeremy Jensen

Always a pleasure to deal with. Very friendly, fantastic service and a remarkable turn around time. I have everything done here, from professional outfits, alterations, dry cleaning, etc.

Nicholas Neacsu

When my partner goes into your establishment and is insulted by the owner, Alex, who not only used an old t-shirt for the lining of her new dress, lying to her that it's not an old t-shirt, and then has the nerve to tell her an insult to her face saying "it's the cheapest wedding dress I've ever seen", you will get 1 star review. I will make sure EVERYONE knows about this as this is not acceptable. PS: It's a designer summer dress, not a wedding dress. I can recommend you a great optometrist because you need one along with a crash course on customer service.

Lisa Holzman

Very pleasant people , always a pleasure doing business with them, they do the best alterations in town.

Val Haw

Very efficient and POLITE . I didn’t even know that they had a promotion on bedding and they gave me the discount with no coupon and let me know that it was ok. Nicely packed up my bedding in bag. Fast efficient service and will use again

Emile Lavallee

My clothes came back, clean, nicely folded. Will definitely use them again.

Karen St. Amour

Very friendly and inviting. I have recommended them to a friend. I will use them for all my alterations and dry cleaning

Sarah Bouchard

Very prompt and effective service. Everything I brought in for alterations looked perfect. The only reason for the 4 stars and not 5 is I thought it was overpriced.

harman sidhu

Great guys..!! Went for a suit alteration, did a fantastic job and delivered it to me on the promised date. I would recommend it to anybody who wants to get any alterations done. Best in town without any doubt.

Susan Parkyn

Exceptional service and quality. Thank you very much for your speedy and kid service. Appreciate all you do for the community.

Tina Kulchyski

Have used this business for numerous alterations. Results have been excellent every time. Friendly, professional staff & alterations are done in a timely manner, including pick-up dates. Cell & email options for customer notifications!

Jordon Sweetnam

I highly recommend Thompson Tailors, they completed my alterations as requested in a timely manner. I had a wedding coming up on short notice and they were able to meet my deadline plus they communicated with me as the suit was being worked on. Thanks for your services!

Kristin Hansen

Very friendly owner and it’s located conveniently just off the highway and Columbia St (we live 20 minutes west of town). He was able to fit in our dry cleaning and have it done in two days when everyone else said it would be five. Dry cleaners are a commodity in Kamloops for certain. We have dry cleaning weekly and will most definitely be back.

Sherry Fossum

This is the second time we have taken an item in for mending/hemming. Both times we found them very pleasant and clear in explanations of their service. The mending/hemming was done exactly as required and obviously quality workmanship. Thank you for providing this service.

Brett Emsland

Very professional service . Quality alterations and very friendly. I will definitely use them again .

Joanne Braithwaite

They did an excellent job fixing the zipper on my winter coat and they were pleasant and professional to deal with. They were able to fix the zipper instead of having to replace the whole thing so they saved me money as well. I'm glad to recommend them and will definitely use them again.

Lolina Koopmans

Dry cleaning services were used. I appreciated receiving a text when the job was completed. My husband picked up the items and all I had to do was give him the order number. I didn’t have to look for a little piece of paper in my purse. Items look great!

Dave Pitkeathly

Fixed the zipper on my work vest for $21. It would have cost $50 to replace it. Can't ask for better service than that.

Zach Winf

Brought in some pants that needed to be hemmed in a hurry and they didn't disappoint. Only had to pay a small fee extra to have it done in a couple hours. Would definitely recommend here for all your tailoring needs.

Shane Rusk

Excellent service ,fast good quality, and warranty. Economical pricing . Definitely take all our business here .

Stephen Levy

An excellent service of wash and fold. I really like that the business sends a text when your clothes are ready

Megan McCormack

They are so nice and accommodating! Highly recommend to anyone!! I had my wedding dress altered and couldn’t be happier!

Susan B

Only Paid $23.10 just wanted one side of bedspread altered good price. I did tell I just want simple cut and sew. I am happy it works on my bed now.

Didi Khayatt

Was given a date and time and they did the alterations on time and perfectly. Professional, polite and responsive.

Lyall Alore

Quick & reasonable priced alteration!

Mike Young

Tailor very professional and nice. Explained what he did and did an excellent job. Would recommend any time.

Khristine rawlings

They did such a good job altering s few dresses I had that did not fit my waist. They all fit perfectly now! On one of the dresses I couldn't even tell that it was altered. Will definitely go back to alter another piece of clothing! :)

Brian Groome

The service was fine. Well executed skills

Tristan Dueck

Of all the tailors I've been to in town, Thompson Cleaners is by far the best! The service has always been excellent and their work is always perfect and timely. I have been there several times for both their dry cleaning and tailoring and have never had a bad experience. They will continue to get my business and I strongly advise you give them a shot!

Stephanie

Great first experience here! Needed my wool jacket dry cleaned. The front staff were very friendly and helpful. Great price to have my jacket cleaned, very happy customer. Definitely will come again!

Jason Smyth

Best of the best. No better for all your dry cleaning and alteration needs. Incredibly efficient staff. Amazing customer service. Remarkably affordable. Super kind and helpful customer service. So glad I went. : ) Jason

Ray Chadwick

They did a fantastic job on short notice makeing my suit fit , look great for a very resonable price for my daughters wedding Highly recomended. Thank you. TCT????

Daniel Hersh

The staff here make you feel at home and do amazing work! Will bring anything I ever have here from now on ! Best customer service you could wish for !!

Tiesha Collins-Newton

Always great service and alteration work, never disappointed ????

Paul Oliveira

Cleaning and alterations were done very well and in a timely manner. Will use this service again.

James Hutton

Dryclean a wool jacket. A very good job. Timely and they sent a notification

Terry Ormrod

Quick and quality service. Always do exactly what they say they are going to do and always on time. Great people.

G Moore

Frustrated with this company, I have used them many times and it was good but I brought in a purse at the beginning of October and it was done now Nov 23, he lied and used every excuse in the book, last wed he lost it, then on fri he said he will deliver it to me on sunday, I picked it up today and he charged $42 for a zipper you be the judge ( pic to follow) do you think he is worth it? I use to recommend him, I will no longer be doing that.

Jaimie Gunn

These guys are so great.. Great prices... And they are always so friendly whenever you go in... Definitely recommend Thompson Cleaners & Tailors.

clothar75

Quick turn around for alterations and dry cleaning. Usually beat quoted completion dates. High quality alterations for both technical gear and dress clothes.

sub zero hero

The jacket being reposted was done cleanly and almost 1 week ahead of the scheduled date.

Ants Pal

Use for wash and Fold service. Always fast and don’t lose any of my items. Highly recommend!

Perry Penney

Excellent service. Repair on an ATV storage bag. Difficult job but they amazed me! Great price. Great work. Great people! Highly recommend!

mrs manx

Hands down definitely a 5 star ????, they all are so friendly, honest & very compassionate. The service they are providing for people like me who lost everthing to the White Rock lake fire is beyond words & so appreciated at this time of need. Thank u Thompson Cleaners.

Carolyn Palaga

I have been using another dry cleaner in Kamloops for years. The service and quality I received was amazing. A stain on a pair of pants which others have tried to removed was now gone! Amazing.

Elaine Basil

They were friendly and did exactly what I requested. The alterations were well done.I am very happy with the alterations done on my 2.pants.

Irene Buckle

I have had many items repaired or altered and I am always pleased with the result. They are polite and professional.

Marissa Casey

Fast and Efficient! My favorite Jacket was fixed and I was given a very fair price. Great first experience , I would highly recommend this place.

Jayne Latta

At last minute my daughter’s grad dress was soiled and needing cleaning before prom. Within 48 hours, they rushed to clean her dress and make it look new. We are so grateful. They were professional, understand and the business is so clean. We will definitely return!

carolyn martens

Very friendly and professional service. Got our coats back within a couple days and at a reasonable price. We will definitely be coming back next time we need something fixed!

Felice Lucchi

We had flooding in Merritt. We had to evacuate and ended up in Kamloops. We went to where we were told to go wash our clothes. The owner said he was really busy so he didn't have the time for our clothing. ESS had his location for people to go there to wash their clothes. I went back to the car and watched someone go in cleaners with clothes and come out with none. SHAME on you.

Martha White

Did a great job fixing the fly on a pair of dress pants. Available for pick-up on time. Nice friendly people!

Scott Johnson

I have taken numerous pairs of pants and shorts here to get the pockets and other parts repaired. Every time, the work has been done efficiently and at a reasonable cost. I just recently took my new suit pants in to get fitted and i just picked them up. They are perfect!

Dan Laufenburger

Alex was extremely helpful in a time crunch. Everything I have brought to them has been extremely well done and timely from alterations to cleaning and amazing customer service! Thanks so much Alex!

Kayla Fleming

I took my white designer sundress in for alterations. They did a good job on taking fabric out of the skirt of the dress and shortening the length. However, when it came to the liner of the dress I had requested be put in, a dirty old shirt was used. Had he called me and stated he did not have suitable fabric that matched the quality of the dress, this would be a different story. But he did not. And when I brought up that I would have appreciated such a call as the quality of the lining does not match the quality of the dress, he bold face lied to me that he purchased the fabric. There are stains in the fabric. And even if a supposed trip to fabric land had occurred, one would opt for fabric that is of better quality, and matching the off-white colour of the dress, which it does not. I also guarantee fabric land is not selling stained fabric. It had the standard old t-shirt hem and if his story was true, he would have done a hem that matched the rest of the dress. Anything otherwise again, speaks to quality of workmanship. The bottom part of the lining was not even sewn into the dress. Extremely poor quality work. Also, upon closer inspection there are holes in the fabric where pins had been. Part of being a quality alteration company is knowing the fabric one is working with. If he did not feel he had the abilities to alter the dress properly, he should have recommended taking it elsewhere. Instead he over promised, under delivered and ruined an expensive designer dress. When I inquired about finding a resolution so we could both be happy he adamantly stated “NO” And proceeded to insult me in that it was the cheapest wedding dress he had seen. When it is obviously not a wedding dress. The only claim to such an insult would be that the colour is white, and that is simply ignorant. He also stated the dress could be done in 1-2 weeks and it took over a month and a half. It is a summer dress and it took half the summer to receive it. This is entirely unacceptable when there are other better alteration shops in town. If you have an item you either don’t really care about or it is merely an extremely simple alteration, then this might be a place to go to. But I recommend elsewhere. When you purchase an item you buy it with the idea of cost of alteration needed. But when you are required to pay for the work and then have to get it repaired and re-done elsewhere, because the shop owner, Alex, was unwilling to remedy the unsatisfactory quality work, it simply is not worth the risk and should just go somewhere more reputable. Plus, what if he damaged the dress further?! Not worth the risk. When ego gets in the way of business and customer satisfaction and is paired with blatant disrespect and poor quality work, I strongly recommend going elsewhere. Photos coming.

Ted Sales

Prompt courteous service. High quality work and a great price. Highly recommend

Alex Dunlop

Brought in a work vest that needed some new snaps. They were very friendly and had it fixed up in a half an hour. Texted me when it was done. Smooth and fast service.

Sherry Blanchard

Very good job of dry cleaning some long standing spots from some of my items as well as having them back to me before the promised time. I find them very knowledgeable about fabrics and how to clean them.

Thera Fufad

The best in Kamloops. I had two alterations and both were done precisely. The price is very reasonable for the quality of work.10/10

Casey Street

Courteous, friendly, quick service. 5 star????

Sandra Mori

I entrusted them with a jacket made of vintage silk. It came out perfectly. The service is always pleasant and professional!

R C

Great and quick service for my dry cleaning.I highly recommend them!

Ho-Young Chung

Professional tailoring at a value price. Quality work every time. They fixed up my favourite jacket when I thought it was not repairable. Thank you!

Sarah Gale

We had curtains, decorative blankets, and a small woven rug cleaned and they came out like new! Took a bit longer than estimated but we gave them some tricky things to clean. Would have liked an itemized receipt in the end (forgot to ask but it wasn't offered). Easy and pleasant to use overall and texted when it was ready, with the total, which was nice. Would use them again.

Alex Marr

I cannot say enough good things about this business. It’s always a pleasant, friendly and professional experience when I come in. I mostly use Thompson Tailors for drycleaning, and the turnaround is really quick. I also had a coffee stain removed from a shirt that a previous company informed me was a lost cause after two attempts, and TT was able to remove the very subtle stain without me even flagging it! On the occasions that I’ve needed alterations, Alex does a terrific job, both in quality of his work and in service. He provides helpful insight into what alterations would be appropriate, and has salvaged numerous items that I had almost given up on because they no longer fit. Alex is probably one of the most personable business owners you will ever meet.

Beatrice Galliazzo

Dry Cleaning Incredibly wonderful people. I took my soon to be daughter-in-law’s wedding dress in to have them spot clean the bodice. I had added ribbon on all the ruffles plus a peek-a-boo on the crinoline so we discussed it and decided to not touch the bottom half as I wasn’t sure about the colour running. They took the bodice and hand cleaned it for us. When they were done, they were unhappy with the results as the now clean bodice made the rest of the dress look unclean. They spot checked the added ribbons to ensure no colour run and actually removed the peekaboo off of the dress then rewashed the whole dress!! When completed they sewed the whole peekaboo back on! It’s hard to explain but this whole process was a Huge job. When we picked it up, the dress was so clean it was absolutely astounding!!! AND…. They DIDN’T charge a penny more!!! I was dumbfounded! Service like that is so rare these days. I want to give you a huge shout out of gratitude!!!! ???? Thank you! Thank you! Thank YOU!!! Bea