ZERO STARS
If I could give less than one star I would.
Zero customer service.
Was rude, condescending and cold right from the start. However they seemed to understand what I needed. A zipper put onto my dead mother’s sheepskin/fur coat, buttons removed and the turned up hem trim to simply be removed. She ensured me that it was simple enough. They did not have a zipper appropriate for the job, that should have been my first red flag. They sent me across the hall to buy a zipper from Singer, which I did no problem. I returned. Gave them the zipper and paid for the 26” zipper job and to do the hem. A few days later I receive a text alerting me that my coat is ready for pick up. I drive out there to pick up my coat and the hem is not done and the buttons are still on the coat. She apologizes and says she will correct the error right away and will call me as soon as it’s done. Nobody called me. I called them a week later to inquire if it was done. The lady on the phone laughed and told me it was done, before I could Even give her a name or ticket number. I drive all the way there today to find out that they shortened my sheepskin coat. Cut off 6 inches of length AND TURNED UP THE HEM THE SAME WAY that I explicitly expressed I wanted removed. She told me I asked for it to be shortened which is false. I would never ask for a dress coat to be shortened I’m 5’9” and it’s rare to find one long enough to begin with. She insisted I asked for it to be shorted. Told me she even pinned it (nobody told her to do that) and it took everything in me to keep it together. I’m sitting here while she tries to salvage the hem removal/correction. She asks me once more if that hem length is ok and I said well we can just sew it back on. So just hem it and let me leave. She says “ok so just a bit shorter then” and I lost it. The other lady chimes in and said “no she said hem not short”. And they both smiled!!
Basically NEVER NEVER NEVER EVER BRING YOUR VALUABLE CLOTHES HERE EVER. If you value your items or have expensive things like my dead mothers fur coat, don’t bring them here.
No refund either. Basically just paid $50 to have my dead mothers coat shortened to a length that looks absurd on me, so it goes back in the closet never to be worn.