Reviews of Kelly Nail & Spa (Spa)

Kate Smith

Always happy with my nails

Janice Reynolds

Great salon! Very clean,with excellent staff who are awesome with nail designs.They all speak english! Prices are the best in this city as well.

Helen St Clair

Went for my first time today and I enjoyed it.

Taylor Price

I don't really get nice vibes from on of the female employees there. She's never friendly. Always rude to me when I go in there. Kelly on the other hand is so nice and sweet and always does my crazy ideas for my nails! I really enjoy going there when I get her to do my nails. :)

Kara Margaret

Always a pleasure!

emilover1979

So, this morning I arrived at my appointment for 10:30. When I walked through the door, the owner said, "may I help you?" Of course, this woman has been doing my nails, now, for over a year and is acting like she didn't even know me! She was acting very rude and standoffish and in front the other customers there. So, I politely told her that I was there for my appointment and she said, "no, your appointment was earlier this morning." Again, I politely told her that I'd written it down, when we were on the phone together. I've never been late or not called to cancel if needed. She barely acknowledged me and treated me so rudely. I then asked her if she'd like me to go someplace else and she said, "ya." I said, thank you and walked out feeling like a piece of trash! If I'd known she didn't value me as a customer, I would have went elsewhere, long ago. I was always told about the terrible service others had at this busines. A few good friends of mine have left to go elsewhere for the same reason. Many others told me this would happen eventually but I was willing to give her the benefit of the doubt. This place needs a lesson in customer service. Absolutly appalling! Although, I did have a bad experience there with another employee in the past, I continued going. Anyway, you should be ashamed of how you treat loyal customers but one things for sure, I'll never be back. I'll give my 5 dollar tip to the salon who took me last minute, after you didn't even try to accommodate me for a later time. For whatever the mixup was on your end, I would have waited. Athlough, it was not even my mistake. Was there really any need for such ignorant behavior?? You need to learn kindness and appreciation towards your customers. Customers are the ones that pay your wage and without them, your business would be nothing! You might want to change it before it's too late! I will never recommend this business to anyone. Unless, of course, you want to apologize personally?!

Joanne Filippelli

This place takes cash only

maddie

today was my first time going and i will definitely come again! the girl who did my acrylics was very kind and did an amazing job!! thank you so much!

Cheryl Grabowski Scott

Service is hit & miss, poor communication and quality also hit and miss. Disappointing as they seem to have 1 very talented worker but she is not the owner. Complaints aren't aknowledged or dealt with

Nikki Collins

Won't return the girl hurt every finger and cut almost everyone of them she pretty much filed my skin and made them bleed don't like how they turned out

Amanda Battram

Reasonable prices and fast service. No debit but a bank machine is available next door. Copied a picture I like and did a great job. Will return.

tabitha lloyd

Wasn't impressed. Nothing at all what I asked for. And when I showed the picture she assured me she knew what she was doing.

M Schram

Only place I get my nails done....????

Lisa Ross

Went for the first and only time last week. The technicians were all on their phones and talking to one and another and not paying any attention to the customers that were present and in front of them. I feel they did a terrible job and I could have done better with my very little nail painting skills. My nails starting chipping 2 days later!! Do not recommend nor will I go back.

Sandeep Sahota

I went in to their salon thinking I will get coffin style nails ... the lady who did my nails was so rude she filed my nails till they started bleeding .. I complained but she kept on saying IT'S OK.. never going back again .. and advise everyone to be careful as to whom you pay .. wasn't work the 50 dollars..

Maria

Lucy always does a lovely job with my nails!

Michelle T

Its ok

Brittany Saggau

Always friendly staff, who make you feel comfortable and at home. They always do a fabulous job every time I’ve been.

Jennifer Dean

I love getting my nails done here. Kelly does an amazing job! And it's by appointment....which means no waiting. ????

Britany Gallinger

I only went once I wont go back. I found the staff very rude talking to each other not talking to me very much at all. I got a manicure with shellac it came off within 4 days. Very disappointed. I hear if you ask for Kelly you get better service.

J Diben

I popped in to ask about a quick repair, broken nail. She asked if I hab hab my nails done there before. I said yes. She smirked and said something to fellow employee, then told me, not 'asked' me, to come back later. The hostile rudeness shown to me was palpable, like I was some kind of irritation. Also : They 'only take cash!?' I am a small business owner, and pay taxes and I don't see how this place can be legit,and go on this long, not using debit at least . Very shady. Quality of my nails never great here either. (I have been a few times , for convenience reasons) Go somewhere else where you can get courtesy, quality and don't have to worry about bringing 'cash only '. This place sucks

Tiffany Roberts

Yesterday I got my nails done, I have 3 fingers that are cut. I will not go back there ever again. Today my fingers are burning and hurt, I am not impressed. She also still charged me full price knowing my fingers were cut.

Teri-Ann Brown

They did an amazing job on mu nails ????

Wendy Muirhead

Have been going here for over 7 years. Thain is great and so artistic. Always walk out very happy with nails. Wouldn't go anywhere else

Charlene Zinn

The only place I will go to get my nails done.

Frances Trottier

I have always been very pleased with the service here and find the staff very friendly and always go out of their way for the customers. Keep up the amazing work!!!!

Sheryl K

It was the shortest and most expensive pedicure I've had :( definitely not worth it. I would definitely not recommend it

Layne Pullman

AMAZING. My sister in law and l walked in off the street ( no apt) and they took us right away. Great service and very friendly. There pedicure was quick and well done. 5 stars for sure!!!!!

Sawsan Debbini

This is the second time for me I get my nails at this salon so far so good I asked for Kelly as of everybody saying Kelly is very good and she is very good very passionate she is good at what shes doing. Definitely going back

Lynda Losee

I love Kelly she always does a good job

Sabina Rodrigues

Love going to Kelly Nail & Spa , this time I wanted to try the ombre effect on my nails , Kelly agreed to do it and it turned out really good for the first try.

brenda sol

Very friendly and professional. Love the new look of the spa

Carey Uncer

Excellent service and always get compliments on my nails and people asking where I get them done!! Thanh is super creative and takes pride in her work, I only go to her :)

Patricia Cassar

Just went today and had a great experience:) Lucy was awesome and fast. Will return???? Beautiful nails