I work near this nail salon so I have been going here for manicures and pedicures for 6 years now. Most of the time, I have had good experiences, however today changed that completely. I care about my nail health, and called to make an acrylic nail removal appointment, expressed my worries about removal processes as I have had some bad experiences. I was assured that it would be okay. I've had fake nails on and off for almost 10 years now, and I have never experienced this bad of a removal. The man working there filed so deep before applying acetone that the file penetrated my natural to the point where there are many painful red areas where there is hardly any nail left. I expressed to him that it hurt and that he seemed to be filing to aggressively and deep multiple times and he kept going saying my nail is just thin. I have never had this happen, and there is no way that just those areas of my nail are that thin. I still paid, but I feel like this man shouldn't even do nails. I texted a picture to my usual nail tech in Vancouver (who is also my friend), and she was shocked and told me it will take at least 6 months for my nail beds to eventually be fine again. A basic removal that took 40 minutes has cost me 6 months of healthy nails. I am so disappointed and sad. Especially because I have never had an issue at this salon before, but I also have not seen the staff that was there today before. Definitely lost my business and my entire family's business. I also used to refer customers at my work to this salon and I cannot do that anymore after I literally went there to have my nails destroyed.