Reviews of Sanctuary Day Spas Waterloo (Spa)

Elizabeth Larson

Had a couples massage with my hubby. Incredible experience! They were so friendly and welcoming. Very very enjoyable date!

Amanda Runstedler

Stephanie performed some waxing services for me and she was fantastic! Very professional and very gentle. Very clean facility with a tranquil atmosphere. Will definitely be back!

brittany tilley

love it here only place i go

Jan K

I went to Sanctuary Spa on the advise of a friend who had been there several times. The service from the time I entered to the time I exited was superb. We were greeted and shown the lounge where we relaxed and had a drink. The esthetician was early and very professional for the entire service. I will definitely be returning to Sanctuary Spa :)

Nicole Koenig

Amazing experience!

yolanda lara

I love this place nice and clean and friendly staff

AVeryUnusualGoose

Amazing customer service and excellent services.

Fadi Habib

Unhappy that I ended up not getting the massage that I booked. Edited my review for great customer service.

Patrick Schultz

I go to Sanctuary Spa for pedicures, they do a great job with my toe nails and I also have very bad calluses which they do wonderful work with removing and smoothing my feet. On a side note I do wish they would offer free wi-fi for their clients.

ramla mohamed

What an incredible time! Everyone there really gives you that premium experience. Alicia did a great job with my massage and made me feel very comfortable as a first timer to the point I didn’t want to leave the spa. I was treated with utmost courtesy and professionalism from the receptionist to the RMT. I felt truly pampered and will definitely be back.

Tobi O

This place offers the best massage services in Waterloo. Would definitely recommend to anyone. Everyone was really nice over there????

Ankit Mathur

My wife and I go here for our massages. The staff is really good and knowledgeable. The whole massage thing is an experience which is what my wife and I like

J E M

Excellent day! Massage and pedicure.????

Amy Denstedt

Was able to get a same day appointment by calling. Staff were friendly and the esthetician was wonderful. Always appreciate the service there.

Kristen Corbet

This was my 1st experience here. I get regular facials every 6 weeks. Today's service was quite rough rubbing the face cloth and rubbing eye makeup off with a wipe is not what I do at home and not what I expect from a spa the skin is too delicate. I called beforehand to ask what skincare line is used and was told it was all natural. The strong fragrance was overwhelming it caused a headache - the fragrance was not natural. Definitely overpriced at $130 since the service was technically only 45mins long (I arrived 10mins early).

Gary Simons

Not for people with mobility issues. My wife fell and narrowly avoided serious injury because furniture was not secured properly.

Sarah Hamed

Update: they said they would contact and didn’t! Don’t be fooled. Received a massage and facial and Was really disappointed in the massage. I gave her a specific area and pressure and instead of listening to the customer, she proceeded to tell me it was only a relaxation massage even though I just asked her to focus on a specific area. If I’m paying over $400 for a service I expect you to listen to me? Honestly, the facial was medicore but nothing to complain about. I suggest MassageAddict if you want a realllly good massage at a reasonable price and they actually listen to you. Over paid for an expierence and when I tried to customize my experience she refused because “she just didn’t feel like it” save your money guys :)

Faliesha Fazal

Did the Reconnect Package & had Stacey and Victoria. It was great. Will definitely be back!

Allie Geddes Kanters

Great massage! The message therapist listened to me about a recent injury and then gave the perfect hybrid of deep tissue and a relaxing massage. I would recommend this location to anyone!

Cindy Loosemore

Sanctuary is a quiet and good quality spa. I have been going there for many years for a wide range of services.

John H Vessoyan

One of the best massage places in KW! Top notch.

Elizabeth Nguyen

I’ve been going here one and off for years and I have to say, what keeps me coming back is my massage therapist, Cindy! She is the most professional, kind and intuitive person. I don’t even have to tell her where my pain is stemming from, she is able to find and fix it after every session. Cindy even wrote down helpful tips on what I can do to ease the stress spots for when I can’t make an appointment! That’s above and beyond for me. They also don’t pressure you into buying anything after a service, unlike most spas! And they offer receipts for insurance. I would give the place 5 stars if the atmosphere was a little more relaxing (I believe it’s the heater that’s really loud) but the staff here definitely makes up for it, they’re always happy to help. Thank you ladies!

Café du Monde Crêperie

Great service

C C

Jennifer was wonderful! The best head, neck and arm massage I’ve ever had. Thank you!

Tara Duarte

I've been going to this location for 8 years now, and can't say enough good things about them! They have taken great strides to keep their customers safe and happy through these challenging times. Prior to the pandemic, their facility was clean as well. I go to this location for my massage therapy. I am continuously greeted with a warm caring smiling receptionist aka Mary and her team. These attributes in customer service are always like gold to me, especially now more than ever. If you are in need of an amazing RMT, I highly recommend Tim, Kevin or Cindy. All three use similar yet different techniques. You come out of your appointment feeling more limber, and zen. A receipt is provided to be refunded by your benefits company at the end of your visit. Keep up the great work everyone!

Emily Vincent

I just got a pedicure on Monday Nov 2nd and it was fantastic! The staff is very welcoming, and Angela who did my pedicure was so gentle yet efficient and friendly! I had a fantastic experience! Will definitely be back!!????

Valerie Trudgeon

Excellent Day Spa! Took my daughter with a friend for her 16th birthday present. The girls really enjoyed themselves. Instead of waiting I booked a massage as well. I was really impressed. It's really difficult to find an RMT who does a massage in a tranquil relaxing spa like atmosphere. I've been to so many RMT's in gyms and wellness places where I felt like a chunk of meat at the butchers. This spa gives a very professional massage with the little touches like heating pads, soft lighting as well as music.... that make you feel more relaxed and pampered. Yes you can have it all and you should!

Emily Dorey

I absolutely love going to Sanctuary Day Spa for massages! Alicia always does an incredible job and makes me feel so comfortable and welcome. The atmosphere is relaxing and friendly as soon as you walk in the door. My most recent appointment left me feeling extra impressed with the COVID-19 policies around mask-wearing, sanitizing, and extra precautions surrounding cleanliness and social distancing. As someone who lives with chronic back pain and has seen several massage therapists over the years, I can honestly say that Sanctuary Day Spa has been my favourite place to go and that I always look forward to booking my appointments there.

katarina babic

I don't even know where to start! Martha was amazing. I booked a HydroDermie and didn't know what to expect. It was an amazing experience from start to finish!! Thank you so much!

Gladis Flatt

Great service and attention.

Cindy R

Beautiful, peaceful Day Spa. Clean and fully santized- I was very comfortable and the aesthetician explained everything very well. Wish it wasn't so costly, I would love to be able go again.

Tayler Morrison

I absolutely would recommend this location for their cleanliness and customer service. Had a massage booked everything online. The massage was relaxing and effective. Paid with a gift card with absolutely no hassel. A great place to give a gift card for a special friend ????.

Krystal Popiolek

Wonderful! Great work done in a relaxed atmosphere. You definitely feel pampered from the moment you walk in.

Dillon Hawthorn

Had a couples massage here with my girlfriend. Very clean. Peacefull calm experince. The prices were on par with most other places. We had a great experience overall. I expect we will be back for another massage possibley for other services. ????????

Maitorshia

One of my favourite Spas in town! Love the body wraps and facials!

Carol Kennedy

Sanctuary Day Spa fit my last minute request into their schedule and the service was prompt and professional. Alisa (I hope that's the right spelling of her name) is amazing and I will request her specifically for future appointments. Thank you!!

Genevieve Marcotte

Great spa. Easy parking, friendly staff. Nice to have tea and water while waiting. Excellent massage with Kim.

Peter M

Nice relaxing spa

Deb Broderick

Was the loveliest experience...my daughters booked a mother/daughter pedicure together..wonderful...the estheticians were absolutely the best trio ever!! Ginger, Emma and Liv...was do nice...we are coming back for trio manicure..and hoping we can book the same staff!!

Doug Rolling

My wife and I had a couples massage for our first time and dint really know what to expect. We were extremely happy with both massages and would highly recommend them and the spa. Sorry but I can not remember their names but they were excellent, thank you for a great experience

Ryan Shantz

Have not heard great things about this place. Worth the trek to Elora Mill instead for higher-end experience with similar pricing.

Sara Wiebenga

Very happy with Stacey's work! This was my first pedicure and she did a great job. Was very relaxed the whole time and the whole place has a nice atmosphere. Massage chairs are always a plus, but overall a great experience.

Maggie Quach

Always a delight to come by, whether for a massage or laser treatments. The RMTs are wonderful. Everyone is really warm and welcoming, would recommend :)

Ryan Brooks

Great atmosphere, every masseuse has delivered an equally exceptional massage every time I've gone.

Colin Jones

Great friendly service.

Christine McEwen

Good spa. Great selection of products and services. Always relaxing, calm and peaceful. Always a good place to pamper yourself.

Cindy Borody

Amazing experience!

Michelle Weber

Such a beautiful foyer and waiting area. I would have loved to visit before covid. I know they would have offered tea which would have been nice to enjoy in the waiting area. The treatment I received was amazing. I had the Mahalo Ritual which was very peaceful and calming. The esthetician was very nice and does a fabulous massage. The treatment room felt like it was lacking in beauty and decor. It was very small and just enough room for a massage table, a chair and a couple pieces of random equipment that were stored in there I guess. I give a 4 star because I wish the treatment room was as glamorous and fancy as the rest of the place

Lucy Frias

Felt very welcome and relax. Would recommend this place to family and friends.

Benjamin

Beautiful relaxing atmosphere.

susan king

Amazing place felt relaxed great atmosphere

Kayla Kendall

Manicure wasn't the greatest

Sarah Jakobi

So relaxing. Awesome atmosphere. Massage was amazing

Danielle Duncan

Very clean and inviting environment. My facial was amazing! Very relaxing and rejuvenating :)

Nora Gweji

My one & only go to for massages! Not the best for manicure - didn't have a good experience with manicure plus it is overly priced!

Danielle Leung

Clean, quiet sanctuary for a good massage!

C G

I had a lovely manicure done by Stacey. It was relaxing and very enjoyable. Stacey is a great esthetician, and knows her job. She is a wonderful person, and I highly recommend her and the Sanctuary Day Spa.

Holly Walter

I ended up here on short notice to fill a spot for someone else, and it turned out to be a great start to the weekend! The service and spa were fantastic, as was my masseuse Chai. Heating pad and hot cloths were a nice touch. Everyone was friendly and open, and it was a really great experience! :)

Noran magdy

Extremely disappointing service, Stay away and Don't get tricked thinking that they are good as it is a chain of spas

Carlo Fusco

Pamper yourself here.

Rachel Darroch

Great staff, beautiful location, great management team. Very clean and well organized.

Kristin Zinger

Calm and quiet location, sanctuary is the perfect description. The RMT I see, is very knowledgeable and I always feel relaxed and reset after a visit.

Brad Penney

Great place

Cynthia Ingalls

I have been going here for years to get massages and they always do a wonderful job. I always come out feeling re-freshened and relaxed! They even have adult colouring in the waiting room.

Ivanna Juricich

I’ve been going to Victoria for years now! She is amazing and the environment and staff at the Waterloo Sanctuary are always pleasant! Highly recommend coming here!

Melly O

Very very very disappointed in the service at this spa. I booked a couples massage for my boyfriend and I for his birthday. They "said" that called me to let me know that we would have to reschedule as one of the massage therapists had her full time job schedule change and wasn't able to come in. They "called" me on Friday to reschedule. I didn't have a message from them what so ever and second why wouldn't you try again when you didn't hear from me. We showed up to the massage and she was like oh you didn't get our message? I booked this massage over a month ago and you call me 2 days before to cancel? Thank you for ruining the day I had planned for my boyfriends birthday. I will never go to this place or recommend it!

Penny Schmidt

I found the price for the pedicure was way overpriced comparing where I usually go and what is done at both places. I also was very uncomfortable with the setup for pedicures. Needing to climb 2 steep, narrow steps was not a good start. The bench you have to sit on is very shallow and is not at all comfortable. When I put my feet in the foot bath, my heels didn't even reach the bottom of the bowl. When the gal started my pedicure, my leg was stretched out straight in front of me, which for a 72 year old is not a comfortable way to sit. She did finally lower the foot rest which helped considerably. I had a tea which was very nice, but there is nowhere to put your cup. You have to sit and hold it till you're done. This setup is unlike any other place I have been for a pedicure. Normally there are nice comfy chairs with optional back massages and a comfortable way to stretch your legs out. I will not be returning or recommending Sanctuary. I had bought the gift card for my daughter for her birthday but since she was not able to use it, I did. I'm glad it was me. I would have been embarrassed for her to use it. She is almost 6 feet tall and she would have been very uncomfortable. Sorry for the review, but for someone who does pedicures every month or so, this was a huge disappointment and not worth the $80+ dollars...double what I normally pay for a much more enjoyable experience....

Cathy Clarke

The Sanctuary Day Spa is everything you would expect from the name. The staff are courteous, friendly and helpful. The waiting room is comfortable and supplied with fresh flavoured ice water and fruit. My appointment was on time and the therapist was very professional. I was so impressed that I booked another appointment before I left.

Carly Shibli

Always get an amazing massage from the RMT Chy, he knows what he is doing and you can tell he has lots of experience. Very professional and probably the best massage I ever had. I always leave feeling relaxed, and can notice the difference in my whole body especially my shoulder areas.

Anna Buhr

Every time I go there is a relaxing atmosphere and the staff are incredibly kind. If you are looking for a mini-getaway in the city with high quality services, you will not be disappointed.

Francine Guthier

it was very relaxing

Karen Henderson

Very clean. Very Friendly staff. Very satisfied with the services I was having.

JohnR

Always a great experience!

Tania Harper

Friendly, organized, clean and accommodating. I always enjoy my services at the Sanctuary!

Brett Bigger

The spa is always running on time, is clean, and professional. I never feel like I'm being rushed and always feel like I'm leaving relaxed - even when I'm getting an aggressive service like the SilkPeel (which I highly recommend).

Barb Blue

Cindy was amazing i will be booking a reflexology appt with my next massage

Ann MacCorquodale

My first visit was very pleasant. Staff are knowledgeable but not overbearing!

B Mcsorl

We enjoyed our day at the spa. Although we found that it was not mobility friendly, for people with leg/knee issues, it makes it very hard to access the pedicure chair. Tiffany was a delight and went above and beyond to make our visit a success. Also enjoyed a lovely meal at the restaurant.

Jenn Spitzig

My first impression was disappointing as there was a situation with booking the appointment. My friend & I had booked & planned on catching up over lunch & pedicures, however there was a problem somehow that prevented us from being together & we received our pedicures in separate rooms. When we came to the spa the reception services were apologetic and exceptional, the spa services were excellent. The receptionist apologized for the confusion and left us with a special gesture to show her gratitude. I would definitely return to this spa & would highly recommend it to others. I have been to several spas in the k/w area and would consider Sanctuary Day Spa one of the best.

Kasey Gambeta

Friendly staff and somewhat relaxing atmosphere. Could use a more comfortable lounge area.

Katie Kelly

I had a great experience, pedicure and massage. Very relaxing. Tori was great! Would definitely recommend.

Jon Eagleson

Very professional and great services offered.

Linda Allan

I've been here many times for several services. Friendly staff. Beautiful spa. Lovely. My only complaint is that when getting a message, the walls are quite thin and you can hear people talking in the hallway and in the rooms on either side of you. That takes away from the relaxing massage and I'm surprised there aren't rules to speak quieter in that area of the spa. Otherwise, I would recommend it to anyone. But it does keep me from coming back for a massage when I want to treat myself.

Kirsten Skafte

I have attended weekly for 26 years! Best service in KW for sure. Amber deserves 5 Stars.

BF

**UPDATE (in response to "owners" response): owner cowardly responds to google review within a couple hours of my review instead of picking up the phone and dealing with concerns personally. Avoids addressing actual issues brought up and instead states "we appreciate your frustration", "we will take the time to review your feedback as a team at our upcoming staff meeting". HOW DOES THIS HELP ME? 1. How do you "appreciate" my "frustration"? How about attempting to RECTIFY my frustration? Finding solutions together? Send a GC to my mailing address, apologize for your lack of communication, etc. Take action, and realize that repeat business & client referrals can be your number 1 lead generator!** I would have rated "0" stars if possible as I have had 3 consecutive poor experiences here. First time, I was 8 months pregnant in the winter receiving massages every two weeks for back issues when I was charged for cancelling my appointment the previous day (for bad weather). So the next time I had a massage booked and the winter weather was terrible, I made the trek in only to be told "Sorry, your RMT didn't make it in because of the weather". So, to make it clear, I was charged for not making it in due to weather condiditons (8 months pregnant with a bad back), but when their staff couldn't make it due to weather conditions (that I made it in for so I wouldn't be be charged again), it was okay. I wasn't called, nor was given any sort of compensation. I was annoyed, but gave it another chance after my baby was born. Second time, I had a 6 week old and booked an appointment for myself and my sister each for mani/pedis over the phone. (I should note, that I did mention that I would be bringing my baby in with me as she is breastfed). I was so looking forward to this appointment as I had just recovered from a c-section and it took a lot to get out of the house with a baby after recovering from major surgery. When we arrived, the receptionist noticed the baby and said "oh, you have to leave, babies can't be here". And just like that we were escorted out with no apology, inquiry into our situation or compensation. I was so frustrated and felt discriminated against, coming to the conclusion that mothers who breastfeed cannot have their nails done here. I should also note, that I immediately called another local spa and they were able to welcome me and my baby in for a mani/pedi with open arms as well as booked us in a private room. Third (and last attempt) was when I had two babies under two and decided to treat myself to a much needed mani/pedi. I called and booked and the receptionist was sure to tell me about their cancellation policy and that I would be charged if I cancelled within 24 hours. Four hours prior to my appointment the receptionists called me (I thought it would be an appointment reminder call) to tell me that my aesthetician just had called in sick and they had to cancel my appointment. Again, no compensation or offer to cover or discount at another time. I shouldn't have ever called to try to book with this spa a second or even third time but the location is close to me and anyone with babies knows how precious time is. In conclusion, my experiences have shown me that this spa is about them and their bottom line (which I realized is a business), with no care about how they are treating their clients who are spending top dollar so their business can stay open. It is a double standard, they can cancel your appointment within the 24 hours and not offer anything in return for your time, but you cannot cancel your appointment or you will be charged. Seems quite backwards to me! And to boot, the communication/follow up on their part is non-existent. They provide excuses, not solutions. I will also note that this feedback has been given to (as well as my name and number) to the spa receptionists as well as manager. I have never been contacted with an apology or other for compensation. Only been told (when I called), that babies aren't allowed due to "insurance reasons". Unbelievable.

Louis Ball

Very comfortable relaxing atmosphere. Staff extremely professional and helpful. A great experience that I will be reliving soon. Thank you for your wonderful service. Highly recommend Sanctuary Day Spa.

Hollie Sloan

Amazing facials, wonderful atmosphere and awesome skin care products!

Mandeep S

Nice environment

Alicia Harmon

Booked the couples package with my husband, and we both couldn’t have been happier with our experience. Booking was very easy, front desk was very helpful and all the staff we came across were very kind. We had Emma and Ginger for our treatments, and would rebook with them again. I had Emma for my treatments, and she was phenomenal- I would highly recommend asking for her when you book. I’ve visited spas all across Ontario, and cannot wait to return to Sanctuary!

Jeff Neeb

I’ve gone here for a number of years and have never had a bad experience. Love going here.

Amanda Mayhew

I have had a variety of services at Sanctuary Day Spa with a few different technicians. I will admit that I have had one slightly negative experience in the past, but not bad enough to stop going. It has a clean, and nice atmosphere, and the staff has been professional, friendly, and knowledgeable throughout my visits. Will continue to go back, and recommend to anyone looking for spa services.

HA Arthur

Very welcoming and peaceful place. Carol does such an awesome job. I feel like a new person everytime I leave.

Amanda Nova

Chai was fantastic. I had an excellent massage and spa experience.

Linda Ripley

I went for a shellac mani/regular pedi tonight with my DIL before my other sons wedding in Mexico. The spa is beautiful and serene. We knew we were going high-end. The girls doing our mani/pedi were wonderful and professional! Their workmanship was A-1! I was really disappointed that they couldn’t match my fingers and toes because of the two different applications. I know that OPI has the same shades in both, but they use CND for regular polish, so there is no matching! I couldn’t even go for a French shellac because it wasn’t booked as French. So, I have a completely different colour on my fingers and toes, my DIL is in the same boat. If I would have known this, I would have brought my own polish so I would be matched! I was really disappointed when we walked out considering the cost of the service.

douglas aitken

Always a fabulous massage. Personable, professional, knowledgable and so beneficial to my health. The facilities are clean, relaxing and comfortable with friendly front end staff .

Melanie W

The quality of service for this place is good, customer service is so/so. The clinicians are great and super friendly / professional. Hand/Foot treatments are great. Pretty pricey but its worth it. Massage therapy - it depends on who you get. but overall good. Maybe not somewhere to go if you're looking at getting the same therapist all the time. I've had appointments moved several times or cancelled - so if you're looking for consistency this may not be the place for you. The ladies at the front are hit or miss. Sometimes you get someone super helpful - other times not. I was going here regularly to see the same RMT but have had my appointment cancelled again. Will try another clinic but this is a good backup.

Ruth Makrakis

I have received a variety of treatments and have always enjoyed my visits to Sanctuary Day Spa. The atmosphere is calm and relaxing, from the warm greeting of the receptionist, the lovely decor and private rooms, to the knowledgeable staff. I also appreciated being able to get lots of Christmas gifts for people on my list due to the wide variety of merchandise on sale in the lobby.

Donna Porrelli

Exceptional service, friendly staff and great location. I highly recommend Kim (for massage) if you have a knot or two that needs working out. She is fantastic!

Ashley Champagne

I have had a few appointments with Ginger and they've been amazing! Finally a place with quality customer service and services. The laser treatment by Ginger have given amazing results!! Her mani and pedis are great too!

laura stickel

Massages were disappointing... Waters is better

Razan Abdelrazig

Such a relaxing experience, the staff make you feel right at home :)

Freddy Buehl

Great experience

Barbara Smith

I recently visited the Sanctuary in Waterloo and I was so impressed by not only the decor but by the professional staff. I had a facial and a pedicure and the attention to detail was impeccable. I will be returning back to Sanctuary before Christmas to pamper myself again!!!

Carly Moreau

I have had a few different RMTs for massages and it’s been a great experience every time. The employees are all very friendly and knowledgeable!

Jennifer Snyder

RMT is amazing but I have had more then one bad experience with reception

andrea friesen

Great place for a massage

Charlotte Horner

Cindy gave the best massage I have ever had. It was very thorough and relaxing. I recommend her to my friend and she also said best message she has ever had. Highly recommend her to anyone. Thank you again Cindy.

Andi Nijhuis

The staff at the Sanctuary Day Spa are professional and welcoming. Services are top notch! My only wish is that they accept WaySpa gift cards.

Anita Langenberg

The Sanctuary Spa is amazing, such a relaxed atmosphere and the staff are wonderful. Best massage I ever had???? Josephine is amazing !!! Highly recommend !

Kim Biddiscombe

Excellent as always!

Maca Valdivia

Amazing! Great ambient and service!

Kim Braun

For the past 9 months I have been working with Tim, an RMT at Sanctuary Day Spa. He has provided many tips on exercises to help with my back issues. He is very professional and provides relief to me for my back pain. The front desk staff are also very friendly and professional in their roles. I would highly recommend this business for your needs.

Christina Daoust

Alicia always greets me with such positivity and comfort. Always looking forward to my next visit! Highly reccomend.

Adrienne Joosse

Had the royal treatment.. Had so much fun!

tentfly1

Massage by Jennifer really helped relieve my aches and pain. Thank you.

Danielle Saint-Onge

Had a fantastic pedicure on Thursday evening of last week. Everything was clean, staff were in masks and everything was sanitized afterwards. What a fantastic experience thank you!

cecile StLaurent

Thoroughly pleased from the time I walked until I left. Very professional had a great facial ,relaxed and enjoyed every minute. My beautician was wonderful .

Amanda Stellings

This place is very relaxing. I've been here for massages and laser hair removal - always have a good experience.

Joanne S

This was my first visit and it was exceptional. Great protocols in place for COVID, the experience was still indulgent with high customer service. Alisia was very helpful, patient, explained things well and was very professional on the treatments.

Tina Zhou

Been coming here for several years for massages, the receptionists are always nice and friendly and all the RMTs have been great.

Lillian Laird

Very nice spa...often able to get short notice massage appts which is very rare. I never bother requesting a particular masseuse as I've never had a bad massage here. In fact I have often come in with physical ailments and have always come away with great information as well as having my ailment dealt with!

Jennifer Brownlee

Great service and lovely décor ! I have had many different services with different service providers and have always been pleased. I especially love getting my hair cut and styled here :-)