Reviews of Romeo Aveda Salon Waterloo (Spa)

Ciara

LOVE LOVE LOVE my experience at this salon. Beautiful & modern interior. Everybody’s so friendly and Laura KILLS it. I recommend Laura to EVERYBODY. She does amazing blondes and fun colourful looks. Laura’s also super sweet and easy to talk to. Everything you’d want in a stylist. ❤️❤️ Such a talented stylist.

Carly Schelken

Amazing!! I just moved to the city and was really nervous to get my hair done because I wanted such a dramatic change. I am so happy I decided to go with this salon. Lisa was amazing, cheerful, very kind, and talented. I had messed up my booking for what I wanted -but Lisa made it work because she knew it was my first time at Romeos and wanted to make sure I felt comfortable and got what I wanted. I was so greatful for this and she did such an awesome job I was more then pleased with my hair when I left. The complementary hand massage was a bonus, and I saw that everyone working there was making sure each client had wht they needed. 5/5 for sure!

Alex VDV

Got my hair coloured this afternoon with Nicole. She was fabulous, and gave me the best hair colour I've ever had. I started going grey during the pandemic and wanted them blended naturally with my dark brown hair. Nicole took the time to ask me the right questions to make sure she understood what I wanted and could offer her expert opinion. We settled on something even better than I hoped for! Plus every single person working there was so sweet and chatty. I'm already looking forward to going back! :)

Jillian Safa

Really awesome haircut and colour, all of the staff were so great!

Simran Hirji

Good job done on highlights but was overcharged for additional hair color/toner without letting us know and quoted with a different price while booking. It is really unprofessional to charge something additional without informing.

liz jones-twomey

I love Romeos Hair salon! Marco has been cutting my hair for over 8 years. His in-depth knowledge of hair and what haircuts will work with my hair is greatly valued. His highlights are amazing and look so natural, some people can’t even tell I highlight my hair. Excellent service from start to finish.

Beth Armstrong

Massimo is a fabulous hair dresser, incredibly nice and easy going. Friendly staff and though it's expensive, they know what they're doing. Wouldn't recommend for formal make up application though.

Jeff Mulder

Awesome service

Ian JS

Ask for Janelle. It's a great experience with the scalp massage and hand massage with every hair cut. Janelle helped me figure out what I wanted which is becoming very uncommon. I've always been pleased.

Donnique

I have curly hair (3c type) and I’ve opted to stay away from mainstream salon chains, assuming they wouldn’t know how to handle black hair. I took a chance and asked them for the stylist with the most experience cutting/styling curly hair. I got Massimo and I was not disappointed! It was quick, wonderful service from everyone I met and so reasonably priced, especially for all the extra perks (head/hand massage, complimentary tea). I’ve gone twice now and they are opening a new location in Kitchener. I’ll be sure to follow Massimo there. 10/10

sheena ewen

Always get great service and a fantastic cut.

IJ Surname

Janelle helped me figure out what I wanted which is becoming very uncommon. I've always been pleased.

Jason Fawcett

Worst salon ever, especially the way they abuse their employees.

Graham Roe

Need a scalp and hand massage, just get a hair cut - great people, beautiful location and artists in their own right!

Kristin

Niko did an incredible job, was very personable, and I left looking exactly how I wanted :) best haircut I've had in ages.

Rysharda Wolniczek

Was greate. Lina is fast and very professional

Natasha Di Carlo

Bre did a great job! Best head massage I've ever had.

Neil Huber

Melissa is hands down the best hairstylist I've had. She's attententive, skilled and incredibly personable. She won't let you walk out with a haircut you're not happy with and goes above and beyond to ensure you look our best. Romeo's Uptown is a great hair salon, and Melissa makes it better.

Cesare Ciavarro

Absolutely no comparison. This place exemplifies utmost excellence in service and quality. Massimo’s qualifications and experience are indisputable. Thanks to the staff and the management for always being accommodating and caring. In my opinion, you can’t beat Romeos for overall value and service.

Jasmine Armstrong

my hair dresser Christina was amazing!!!

Gail Bisson

Amazing staff and stylists. Comfort! Great cuts and fair pricing.

Stan Marco

Reception less than indifferent, reservation a must

Kylie Bechtold

Romeos is my ultimate favourite salon in the Waterloo region. Moving from Chicago I struggled to find a salon that I liked but after being introduced to Nicole and Chantel I was hooked. Everyone here is extremely friendly and it truly is an experience from the moment you walked in. I now have my mom and sister going as loyal customers and every friend who is looking for a salon I point in their direction.

Molly Farquhar

Beautiful venue. Love being offered a free coffee, hand massage and scalp massage. Melissa is amazing!

Rebekah De Jong

I’m so happy with my hair cut! The price was really reasonable and the staff was friendly. Kirsten did my hair and she was so fun to chat with. I’ll definitely be returning!

MaryElizabeth Anderson

Great salon! Friendly staff and excellent work.

Laura Schultz

Best salon in Waterloo! And Melissa is the queen of hair! Love the vibes and cleanliness or the salon, the hospitality; hand massages, coffee, and the staff are all so friendly. My mom and sisters have been coming here for years now - we’ll never go anywhere else again!! Xo

Meridyth Taylor

Pure relaxation and escape from the heat of summer while Janelle clips three inches of locks.

Niels van Oyen

Great salon, have been going here for over 10 years.

Tori Jantzi

Chantal is amazing!!!

Ovebabat B

Amazing organization! Owners Frank and Marco are great to deal with and give you the best service through themselves or the other employees!

Stephanie Nowakowski Brown

Stopped in for a much-needed hair cut the other day. They were able to fit me in to their scheduling as a drop-in. Very professional service and the salon was very clean. I love my hair cut, they did a wonderful job. Thank you!!!

Megan Harper

Nichole from Romeo's salon did our hair and makeup for my wedding! She was INCREDIBLE. so personable and sincere. She was great at doing our makeup and even redid my hair a couple time to ensure it was perfect. Very professional salon - recommend for any bride looking!!

Chris Dodd

Its awesome, I love it!

Melissa Roe

Chantel is the BEST!

Active Evolution

Wonderful establishment. Great service and if you go I suggest seeing Lisa! She is absolutely delightful :) Only thing is the front desk staff aren't very friendly. Besides that, a great experience.

Linda Nealon

Frank has been my awesome stylist for cut, color and highlights for the past 2 years. I’m extremely impressed with how talented he is in both cut and color. Very natural high and lowlights and I always love his haircut. I’ve had great stylists in NYC, Los Angeles and DC so I’m very picky but Frank is top notch. I also love the extra pampering... hot towel under your neck during a wash, complimentary hand massage and scalp massage. Beautiful salon and always on time. I highly recommend Romeo's!

Nancy Friessen

I have only good things to say about my experience this morning with Christina! My sister recommended her so I got a cut and style while in town on holiday. Christina is diligent in her work. She took great care and time in making sure my bangs were just right. She remembered details about me from previous conversations with my sister. If I lived in the area I would definitely be a regular, can not recommend her enough!

Jenny Adamthwaite

I love this Salon! I’ve grown up in KWCambridge my whole life and when I found Romeos I knew it was the place for me. It’s an institution in the region and I totally understand why. The talent is incredible and the overall experience is unparalleled. I’m so picky about my hair and every time I get it done (it actually doesn’t even matter by who!) it’s perfect. I’m not normally one for buying hair products from a salon, but over the course of time I’ve tried a few in the Aveda line and I have to say I’m a convert. I’m never pressured to purchase anything, but overall they’re just an amazing product that’s affordable and does great things for your hair. I would absolutely recommend both locations to ANYONE looking for an awesome hair salon!

jeannie macleod

I went to the new location in DT Kitchener last weekend. I went in as very blonde, and I requested a shadow root for the winter. The girl that I went too has done my hair a few times now & I have always been happy with my blonde when leaving (note, she is new at this location). I don't think she had ever done a shadow root before, which is fine, but the paying customer should be advised of this and at the very least, shouldn't have to pay full price while being learned on. When I left that day, I had permanent dark brown dye on my roots and there were splotches of dark throughout my blonde where it bled. My hair went from dark brown, to brassy warmth, to silver blonde at the ends. Once I got home & straightened my hair, it was very noticeable. I texted the stylist, showing her pictures, she agreed for me to come back in a week later to fix it. This time, she used a Demi permanent dark brown on my roots and drug it down farther, losing more of my blonde, I requested that my money pieces be kept blonde, they are now brown and because an ash toner was put on top of a silvery toner, my hair turned green. When I left the salon however, my hair was blue from being overtoned, she offered to wash it out but i was in a rush as I had plans and this was my second saturday in a row spent in a salon chair. When I got home I shampooed 4 times with clarifying shampoo- as I was told to do & that's when the blue left, but it left me with green hair. I texted her to let her know & at this point I was extremely upset (not angry, I was crying in frustration). She told me to keep in mind that it will fade and to keep washing the blonde - I told her that I was going to have to go and get it fixed and pay alot of money to do so & I never heard back from here again. Instead, I was stuck having to go to another salon (a stylist who is amazing at fixing hair) & having to pay an extra almost $300 on top of the $200 I had to pay in the first place. I feel that I should have been offered to have my hair fixed by a more experienced stylist at Romes rather than be told to just keep washing my hair in hopes it fades or should have been offered my money back at the very least (Of Half of it!! - not to mention the 30$ tip that I left in the end). My hair was so bad that I cancelled my plans that Saturday night because it was so upsetting and humiliating. I would like to mention that the owners were not made aware of this situation so I am NOT blaming them, I am just not a confrontational person so I took my business elsewhere. LESSON LEARNED. I am not writing this to get her in trouble, I am just very upset at the money wasted and time wasted & now stuck trying to get a permanent dark brown from my hair when I decide to go back fully blonde again for the summer - not an easy process & big money waster.

kajal chauhan

This is my first time hair cut in Canada. I have very long hair and I wanted to have short so I was nervous. Unfortunately I got the most amazing haircut experience as well as hairstylist and it was done by Kristina. She is awesome now I have decided to have haircut with her every time. Thank you Romeo and Specially thank you Kristina. See you again.

Lana Hundal

I've been to Romeo's several times now and have never been disappointed. The receptionists are always friendly and the salon is clean is beautifully decorated. I've gotten my hair cut with Ashley who is really friendly and knows what she's doing and I always leave the salon satisfied

Robin Bickers

I continually look forward to getting my hair done by Bre, she does such a wonderful job and you can really tell that she loves what she does! I decided to experiment and get balayage done a year or so ago and she captured my vision and made it come to life! Now she is my go to gal, and I am happy to drive from Cambridge to get my hair done by her.

Tara A

Favourite salon in KW. Great staff and environment :)

Excalibur Crossbow

Love this salon. Really relaxed but they're always on time. Ive been getting colour and cuts from both Lisa and Melissa and they are wonderful and talented. Full selection of Aveda products

Alex Witzel

Awesome staff, treat you like family. They work with their clients to give them exactly what they are looking for!

Natalie Ramirez

Took my chances on this salon after reading some good reviews. I called and scheduled a hair appointment and made sure to ask that if I can get somone who has really good experience cutting curly hair. They said of course no problem. I go in and didn’t even get what I wanted. I just asked to cut off my dead ends and add layers because I need more volume. I still went home thinking I can probably make it work with some product but no luck so I called and ask if I can get my hair fixed . I go in and told her that I like the length of the cut but can we cut the layers a little more just need a little bounce. She ended up cutting my hair like this. My hands were shaking! I wanted to cry. Looked like she wanted to a mulet on me thank god I stoped her when she was getting to the back. I ended up asking her for her manager and told him my concerns and I can not believe that he agreed with the way she cut hair as layers. I’ve been too many salons never ever have I left looking like this. Layers from a mangers meaning like this picture ? As soon as he said that I put my hat and as ready to leave and he instead to fix it I told him that wouldn’t necessary plz I don’t trust you guys and after you agreeing that this was in fact a layer ? No thank you. Don’t need more damage to my hair :( overall I wish things went differently but very unprofessional treat your employees mistakes like the are correct. Asking me if I want my hair curly that this would will be fine because it blends. Like what ? I was hoping for managements help and they agreed with this type of work she done smhZ Somone with expiernce dosnt leave curly hair this way or in general. I won’t be coming back at all. End up going to another salon. And they were in shock with the way this person left my hair. They had not choice but to cut it in pixie form. Did an amazing job blending my horrible Layers.

Pamela Warren

Had my first time at this salon back in December Amanda did an amazing job fixing my hair from a bad dye at another salon! Could not have been happier! Saved me from all those bad christmas photos will definitely be back!

lynne haliciki

It is a very welcoming place. Plus I always like my hair.

Bailey Bridge

I got highlights from Bre for the first time. Ive never coloured or bleach my hair before so i put a lot of trust in her and i have no regrets! She did such an amazing job and was so open with explaining the process with me. I recommended her to my sister and she had the same great experience. Im definitely going back to her and highly recommend her to everyone!

Vishaal Jugdave (Vish)

I have been a loyal customer for years, Chantelle is the best !

Sarah Brown

First time visiting Romeo’s, a friend had suggested to go and was very happy with the service. Kind and friendly staff and loved the hand massage as I had some time relaxing. Great experience will be back again soon!

Pauline Petri

Have been going for decades and will not even consider another salon. More than 10/10 ... great team, great ownership Marco is the best !

Beth Greene

Amazing service. Great value.

Stefan Arezina

I just got the most amazing haircut experience of all time, and it was administered by Nicole at Romeo’s. Not only was it a fantastic haircut, it was a top-to-bottom world class haircutting experience. From the moment I walked in I was greeted by Danika, who kindly welcomed me with a friendly smile, took my jacket into storage, and offered me a beverage. I was impressed with the hospitality and cleanliness. The haircut also included a hot towel, hair washing, complimentary head massage, and even a complimentary hand massage. I also got advice on how to style my hair based on my hair profile. They really go above and beyond here at Romeo’s! Thanks to Nicole, I now look and feel like a new man. Every person I have seen in the last hour has noticed and commented on my new hair style I’ve received so many compliments it’s amazing! I’ve even had someone stop me and ask me where I got my haircut! For the best haircut experience of your life, go to Romeo’s. They rocked my haircut world!

E McDowall

Been going to Romeos in Waterloo for over 5 years and I love it! I have converted everyone in my family. No place better to get a proper cut and colour and my girl Melissa is amazing !!

Lori Wilson

From start to finish, every visit to Romeo’s is a treat! The staff is so friendly and welcoming and the services are top notch.

Sam

Great staff, Stylists, and service.

Jacqui B

Friendly, accommodating staff. Very glad I went here for a new look. She knew exactly what I wanted and had an amazing scalp massage. I've been to many other salons in the KW area and have always been disappointed. Did not confront snobbery from younger female staff which is usually the case elsewhere I.e. tonic, technique was horrible and so was a the one on Weber near the Radisson - where Male staff had inappropriate topics of conversation. Furthermore I paid 400 for a full dye,some product and hairstyle at the previous salon. Just because you may own the salon doesn't mean you can charge whatever you like and make me listen to your garbage. Thankyou Romeo's ♡

Malini Tewani

Got done my partial highlights nd color from here approx 2 weeks ago. I opted a senior level professional thinking that i would recieve more advice on coloring my hair, but indeed it appeared that she wasn't able to give me proper direct answer. As a senior level professional she didn't gave me to the point suggestions of wht will look good acc to my hair or wt will go well. Though she heard all my queries patiently, appreciate that. Will even thank her for that. Products used were told to me for my knowledge nd the quality of products is excellent atleast untill now i can say. But i m just not fully happy as to how the color turned on my hair, i m sad for the shade it came to my hair which is not what i wanted, so in that matter i m not happy.

Anne Clubb

The staff here are so sweet! Loved my hair wash and hand massage. Wishing I were still in Waterloo so I can use them as my regular hair dresser.

Heather Coulter

The salon itself was nice and the experience was ok (head massage, warm towel, welcoming staff, etc) but overall, I’m not happy. I went in to get my hair coloured/ highlighted and cut. The colour isn’t what I asked for even though I showed pictures and explained what I was looking for. I understand that I wanted to go from blonde to brown which is difficult, but if it wasn’t possible, I wish the stylist would have said so. I also asked for a little trim with minimal layers which is not what I got. I now have pieces that sit at least 2 inches above the rest of my hair which is making styling difficult. So, after spending $220 last weekend, I have an appointment somewhere else next weekend to get my hair fixed. Beyond the money I spent, I’m annoyed that I have to find the time to get my hair re-toned and more of my hair cut off to fix what was done last weekend...so much for growing out my hair. This was my first time at Romeo’s and I won’t be back.

Dana M

I had a very bad experience. First of all is way too expensive, I paid more than $200 for something that should be around $100. Second of all, my hairdresser literally tortured me. Even after a few days, my scalp hurts, she pulled out the wrapped aluminium foils without unwrapping them. I probably lost so much hair during my time there. Even the head massage was unbearable. She was in a big hurry, so she did a very poor job. She said if I don't like it I can come another time to redo it. No way! To get tortured like that..

Pietro

Nice staff, good experience and not crazy busy for appointments.

Geoffrey Steinburg

Receptionist is the worst I’ve ever experienced. Absolutely no customer service skills.

Emma Kemp

I had the opportunity to have Ivana dye, cut and style my hair. She helped me when employed at another salon but I wanted to show my support at her new salon she’s working at currently (Romeo). I had bleached my hair in the past and it was awkward and growing out, I asked to have my hair dyed a darker brown. Ivana walked me through the whole process and made sure I was happy with the colour selection before proceeding. There has been times I’ve been surprised with the colour results so I really appreciated this. Ivana did an amazing job with my hair, I was beyond thrilled with the results. I have struggled to find hairdressers that can manage my curly and thick hair, until I worked with Ivana. It was a really relaxing session and I really enjoyed myself. I would recommend Ivana’s services very highly, she does incredible work! Worth the trip from Toronto! The before and after speaks for itself. Thanks again Ivana!

Anthea Dunne

I love Romeo's. Been going here for a few years now and my 3 daughters all come here now too. Worked with Lisa, Kelsi and now Melissa. These ladies know hair. Staff and friendly and very professional. Highly recommend the salon.

Nikita Nathwani

Absolutely love the staff, ambiance and service here. I came here for the first time a few weeks ago wanting to achieve a colour that most salons told me was impossible with one colour. One of their stylists, Nicole, gave me exactly what I wanted on the first shot. I am extremely happy with Romeo and would encourage anyone to trust them with your hair. From their assistants to their stylists, they are VERY knowledgeable and very helpful with their Aveda products as well. Slowly making my whole family come here, thank you so much for the wonderful service!

Billie-Jean

I went to see Nicole when I thought my hair was ruined! It took patience but she pulled it off. My hair is so healthy and beautiful! It is finally growing again! Honestly she is skilled and it didn't cost as much as I expected! A huge thank you goes out to Romeos. But parking is terrible!

Jan Jan

(Translated) Nice and smiling service, you can drink capucino as well as have a hand massage. (Original) Miła i uśmiechnięta obsługa, można wypić capucino jak też mieć masaż rąk.

Kirstin Martin

I have my hair done by Laura and every time I go she is great! She is very helpful and honest, and the attention to detail that she takes is important to me. I will continue to ask for Laura!

Cait O'Donnell

I'm so happy that I found Kristina! I'll be going to her at Romeo Aveda for all of my haircuts in the future

Shandy Ferguson

Very nice place

Jennifer Yung

I had Kristin at the Waterloo location and she was great! Made good suggestions and I ended up being very happy with the final product! Was not overpriced as well.

Josie

Amanda is someone you can trust your look to. Whether you want to take a risk and try something different or be safe and just get a refresh. She will guide you through and get you amazing results! She is honest and knows what works for your face shape, hair type and overall look. Her knowledge of colour ,cutting techniques and products are guaranteed to get you amazing results. Not only she is a great hairstylist but she is an AMZING aesthetician . My nails never last as long as they do when she does them . I love the way she is so precise and never misses anything . Amanda’s passion for not only doing hair but also genuinely helping others is definitely one of a kind. You're team is extremely lucky to have her! After my most recent experience with her when I got home what I heard was; "beautiful, absolutely beautiful" and I couldn't agree more. I would highly recommend Amanda she is a true artist in the beauty industry.

Jeremy Woods

Love this place!

Bambi Orr

Very nice staff and my hair is beautiful,l am listed as Judy Trumble,thanks bree,you are amazing

Catherine Uffen

Aveda products Aveda trained stylists Great Ambiance Great Location - Perfect

Lauren M

Got my hair cut yesterday by Melissa and she did a great job! I just moved to Waterloo from Toronto and was looking for a new salon to do a significant cut on my hair. I was nervous walking in but Melissa immediately made me comfortable. She asked what I was thinking of doing and if I had a photo of my vision. I know how I like my hair cut and Melissa listened to exactly what I asked for - there were no surprises. Definitely a great experience and I would highly recommend Romeo and Melissa!

Sarah MacDonald Murray

Nicole and the reception staff are fantastic. Everyone was friendly and professional. The salon is very clean and well taken care of. I was very impressed with the quality of Nicole's work with my hair, and how attentively she listens.