Reviews of Gem Spa (Spa)

Emily Cyr

Amazing manicure and excellent service. I only recently learned about Gem Spa, but I know it will be my new go-to place!

Amber N

I went for a facial treatment last week and it was amazing. The spa specialists are super friendly and professional. My face felt so soft and refreshing afterwards. Highly recommend.

Jeannette McNamara

Really enjoyed half spa day at Gem spa. Lovely people and quiet, relaxing rooms upstairs for face treatments. Going back again!

Dana Silvestri

I went to this spa because I saw that it had been rated 5 stars by all of those who wrote a review. Because of this, I was expecting a 5 star experience and was disappointed with the outcome. Not to say the staff wasn't friendly and the spa isn't good at all, but that it is simply not a 5 star experience. It is an older house, turned spa. The towels, bathrobes and slippers were dirty, and had other people's hair in them. There isn't a spa feel to this environment, while receiving a relaxing treatment, I could hear loud talking and heavy walking going through the halls and in the surrounding rooms. I'm sorry to say this, but this is not up to par with a 5 star rating. I wish I saw an accurate rating prior to going to this spa.

Sonja Christensen

This is a relaxed, casual spa atmosphere where quality services offered at at an incredible value and the staff go out of their way to make all clients feel at home. Welcoming owner, Whitney aims to accommodate and her skilled staff will make you feel comfortable and pampered whether you are in for a quick polish change or a half day of body treatments. Gem Spa offers affordable luxury.

Laura Couture

I adore Gem Spa! The spa itself is bright and clean, and the ladies are always so welcoming. I'm also obsessed with their GS Home collection, the hand poured candles are some of the best that I've tried. I can't recommend this place enough!

Vicki Zandbergen

I've never had a bad experience at Gem Spa! Everyone is friendly and kind, the location is meticulously clean, and the atmosphere is warm and inviting.

Orel Fargas

Excellent service and friendly staff. The rooms are always clean, and they have tremendous protocols/measures in place to protect staff and clients. It's a great place for relaxation. Highly recommend.

Khrystine Waked

I've been going to Gem Spa for a couple of years now and I just want to make sure everyone knows how awesome the team is. Sara is my go to gal and she is just the best at everything (gel, brows, tinting eye lashes and brows). They even have the best candles and body lotion. Check them out, you won't regret it.

Jessica Crompton

Gem Spa has been my go-to for my nails for a few years now. I don't go on a regular schedule but I still feel so welcomed when I do. I always book with Lesley and she's lovely every time.

Nancy Schnarr

I visited for the first time today, I was taken care of by Ashley for a facial, manicure, and pedicure. It was a lovely experience, and I will definitely be back!

Natalie Ritz

Had an amazing experience with Lesley today! I had the caffeine tightening wrap, with an added on 30 minutes relaxation massage (60 minutes in total) as well as an express pedicure. I’m a big spa-goer and I wanted to try a different spa for once, so I gave Gem Spa a go. The treatment was absolutely amazing, the smell was delicious, I could simply eat it! Lesley did an amazing job of massaging my body with the scrub, and being very thorough with the treatment and instructions. I was super surprised that with the shower portion I was able to actually have a shower... not just rinse off the scrub. You have access to shampoo, conditioner and body wash and the shower was lovely with two shower heads! I really appreciated that I didn’t feel rushed with my shower, or a bother (I felt like I took too long). Also a lovely touch was the hair dryer as well as I haven’t seen that prior in spas. After my shower was time for my relaxation massage, and it felt absolutely amazing after my shower. There was a few times I felt like I was drifting off, which is rare for me. My body felt absolutely amazing after, so soft and hydrated. And with the mini facial my face feels so smooth. Last but not least was my express pedicure. I had gel prior that Lesley had to remove, which I felt bad since it looks like a hassle to take off. But she did an excellent job and the application of the lacquer was well done! I was also surprised that the colour I choose was so opaque, since it looked sheer in the bottle, so that was a lovely surprise. The spa is in an older home, tends to be creaky and you can hear traffic at times. It didn’t bother me at all personally. I actually like the older home style as it gave a comforting feel. The only “downside” to this whole experience is the location, but you can’t fix that and that doesn’t change my view on this amazing experience. All the products used today smelled amazing, head to toe I feel pampered! I feel very well taken care of, everything was spot on. Attention to detail was spectacular. Thank you so much Lesley, I will definitely be seeing you again in the near future!

Sarah Harps

Everything was perfect! Staff was friendly, rooms were relaxing and the quality of the treatments and products were great! 100% recommend.

Tara Parachuk

Gem spa is amazing! The ladies that work there are professional, fun and trend-setters in the spa industry. They always have new ideas for nail designs - I love that! I definitely recommend going there!

Alexandra Swiderski

Great service and staff so welcoming and friendly

Sarah O'Neill

I've been visiting Gem Spa for years and always receive amazing service. Everyone is always welcoming and friendly. I highly suggest visiting Gem for any beauty service.

Erica L

Just had the most amazing facial at gem spa. The place was welcoming, the staff were professional and the facial was to die for. And on top of that, they didn't push the sales of products on me, a definite bonus for me. Will absolutely be returning again.

Kimbe Davidson

I really wanted to love Gem spa as they came recommended by a friend, but unfortunately they just don't seem set up properly for pedicures. Seating is on a cushion on a step and then your feet sit in a stainless steel bowl, not an actual pedicure sink. It was pretty uncomfortable.

Pawandeep Kaur

I was there about a week ago, what a calm and relaxing place. I had facial and my husband had pedicure done we were very happy with the service they provided. It is hard to find spa like this. I’m in Cambridge from last one year and couldn’t find any good spa but now I’m happy I found this in Waterloo. They’re far for me but worth of drive.

Troy Dettwiler

Great service. They don't have the same junk as everyone else- they make some of their own product. Great advice on taking better care of my skin.

Aaron Parker

Incredibly relaxed and welcoming space! Such friendly staff, will definitely going back!!

Hollis Bhopa

Amazing staff. As a guy I'm actually comfortable getting a pedicure or just asking the girls about skin care. Quality products and service.

Jodie Robia

I had the best time at Gem Spa for my birthday. I had a facial and pedicure. Tori was absolutely amazing! I got to giggle so much and just relax. It was so worth the time and so fair priced. I'm also obsessed with the cream they make there and used so I bought it and have used it daily since. Will for sure be back :)

Catalina Berther

The service at Gem is top notch - everyone is super friendly and makes you feel like family! Attention to detail for nail/spa services is the best around and the pricing much better than many spas in the region. RMT services are also the most effective I've personally experienced, and have really helped me. Overall a great spa in Kitchener/Waterloo!

Hanna Rozon

A lovely small spa with a tranquil environment.

Ev

Came in for a facial yesterday and it was amazing, so relaxing and enjoyable, my skin feels so good today! Staff really knows what they are doing :) I will most definitely be back for more services!

Krysten Palser

Great service. Best place in town!

LFT Fitness

Marina is BY FAR the best massage therapist I have ever seen. Most massages feel great but leave little lasting impact. Tight muscle go back and there really isn't any long term improvement. With Marina however, I've noticed huge lasting changes after each time I've seen her. Her knowledge of the human musculature and previous experience with weight lifting makes her the perfect massage therapist for anyone with tight or sore muscles. Highly recommend!

Emily McLaughlin

Very nice spa! I really liked that it had a calm relaxing atmosphere and was less hectic and busy feeling than some of the others around town like Gina's and Pinos. RMT Beth was great. I'm happy to have much better range of movement in my shoulders where I usually get really tense. Will return soon!

Carrie McNabb

Professional and superb customer service

Stacey Kuenzler

I can't say enough nice things about this cozy little spa. Their staff obviously love what they do and are proud of their establishment. Their service is fantastic! They have the most amazing massage therapist named Marina. She is absolutely heaven! Her room is upstairs and cozy and comfortable. She uses essential oils in her oils and you get to pick from 3 different ones. She provides a perfect massage and you don't have to talk, you can just lay and relaxing under her experienced hands. She even provides you with lavender infused Epsom salts when you leave. You can book all your treatments and services online. I have had several pedicures here as well and they are well done, clean and have lasted a long time. Busy little place, so book early!

Nora Gweji

Sadly, this would be my first time to write a negative review on Google. First time booking with this spa because I saw it had a 4.9 star review and I am sorry to say I was disappointed. Mainly because there was no communication whatsoever which led to me getting a service I never booked. When I asked, I was told "oh, we no longer offer that" when in fact it is still online showing available for clients to book appointments for. I know relaxation massages are not RMT which is stated on your booking site but the massage I booked clearly did not state it was a relaxation massage and I knew I was going to ask if they offer receipts for work claims as I could never get anyone to talk to over the phone and ended up booking online. It was only after the massage that I was told all this which means I can't submit a work claim for this either. Nonetheless, Sara who was the young girl that helped me was calm and nice but I strongly believe they can do a lot better. Thank you

Sheena Allan

Love Gem Spa. The team is amazing - super friendly, down to earth, professional and so helpful. Facials, hair removal/tinting, mani's, pedi's, RMT massages everything is on point.

Esther Dawson

♥️♥️

Marilyn Hay

Excellent pedicure! Also offers massage, facials, etc. Great team of people. Been going here for years. Parking in the back, off Union.

Holly Walter

Always a great place!

Josh Gingrich

Great experience!

Heidi Christensen

Great friendly atmosphere

Zorbari Nwikobe

My husband booked a massage session for my birthday and it was amazingggg. It worked wonders for me, it was a great experience. Gem Spa has my heart now.

Gillian Lapointe

Always friendly, always clean. Love getting my nails done here, always leave feeling pampered, and the massages are good as well. Would love to try out the facials someday!

Katie Clarke

Very relaxing day spa. Very clean and organized. Enjoyed my treatments, done well. Liked that when you have to "Wait" like during a facial steam, they do mini massages. Maybe not the most "effective" facial I've ever had, but it did let me relax a lot.

Samantha Claeys

I've only been here twice but each time I have never felt so relaxed. I have decided to get a facial here for special occasions from now on, and my birthday present to myself would be their diamond package. Even just give something small to try if you're not sure, like a purifying facial or a relaxation massage. I can almost assure you, you will not be disappointed.

Kaitlyn R

Amazing service menu and friendly staff! True professionals and always welcoming! I will be back :)

Megan Keller

Gem Spa is amazing!! I have been going here for over 5 years and every one of the staff is friendly and great at their job. I have had mani, pedi, facial, waxing and massage here and every service provided has been top notch. Marina is an amazing RMT. For my wedding, I had my entire bridal party in for services. We had the spa to ourselves and ordered in food for lunch it was a great day, they were super accommodating. If you are looking for a new spa definitely give Gem Spa a try - great atmosphere, people, services and prices!

Tanya J

Massage: I have had many massages both for relaxation and for therapy (back and wrist issues) and without a doubt Marina is absolutely incredible on both levels. She is very attentive to client's needs, and tailors her style to meet client preferences. Her aromatherapy is amazing, and she does not engage in small talk unless you clearly want to. She has been the best for treatment of my repetitive stress injury; I have improved dramatically thanks to her treatment. I always leave her table feeling both incredibly relaxed/pampered AND treated for pain/tension issues. Thank you, Marina!

Kimiko McEachern

A variety of spa services offered. The staff is friendly and knowledgeable. The girls make you feel comfortable and at home. Prices are good and you can book appointments online. They keep it clean and clutter free for a sanitary environment.

Kirsten Locking

This spa is truly a gem! I have been getting my nails done here for about 2 years now. Gem spa manicures are true quality and long lasting. Every staff member is incredibly friendly and really make you feel at home. The atmosphere is very cozy and inviting. I wish I could rate more than 5 stars! I highly recommend :)

Abi Fuller

Great experience! Wonderful atmosphere and staff. Would recommend.

Isra Hussein

My mother and I went for pedicures one morning and it was one of the best spa experiences! The girls are so welcoming and friendly, making us feel like the most important clients. They're services are amazing and most deffinetly worth the price. They also have an endless amount of nail polish colours. This spa is one of the best in town and we will defineltly be back!

Heather D

I very much recommend Gem Spa to anyone. It is not only a beautiful place with wonderful services to accommodate anyone's needs but the staff are also very friendly. Whether interested in a massage or just a pedicure, Gem Spa has it all at reasonable prices. Can't wait to go back! :)

Jill Crawford

Lovely products and lovely workers. I'm obsessed with the OM line for face masks and body oil/butter. Oh and their hand poured candles are clean and smell amazing! Thank you GEM!

Erin Floto

My new favorite spa in Waterloo. The lymphatic drainage massage I received with the Sapphire package facial was the best!

Alicia Rusu

My experience at Gem Spa was excellent! They are very professional and have an amazing atmosphere. My manicure was fantastic and will continue to get my nails done here regularly.

NICOLE KIRKLAND

Their products are amazing! I had the Opal package and I've never felt so relaxed. Beautiful place! Great atmosphere! I'll be going back!

Natalie Quinlan

I’ve been going to Gem Spa for almost a year now and every experience has been exceptional. I highly recommend Sara who is stellar at providing a variety of services — she’s also a great conversationalist. The atmosphere is cozy and inviting, and I always look forward to my appointments. Would give more than 5 stars if I could!

Sienna Hart

Great management and lovely staff!

Active Alignment

I have been a client for a few years now and love every moment I spend at the spa. The service and quality is impecable. I have recently started to treat myself to the lines of products, and have learned that the team hand picks the lines for their natural elements and quality; but they also hand blend some! The scents of the lotions and candels are amazing, and are really considered for the parings. They offer great combinations and phenomenal quality. Thank you Whit and your amazing team!

Olja Segedi

Wonderful first experience. Almost dont want to share this new found gem

Catherine Tong

I’ve been a longtime fan of Gem Spa (professional and perfectionists), but bringing my mom here really reinforced what a gem this place is! My mom felt SO welcomed, pampered and not judged (she often finds spas a little pretentious/judgey). The staff went out of their way to make us feel so welcomed, and as usual the treatments were top-notch. Also, their made in-house candles are the best! I was buying popular holiday candles from the mall, but the fake scents were giving me a wicked headache. No headaches with these lovely candles from GEM!

Sandra Soehner

I love this place. The staff are great!

Melissa Macfarlane

The team at Gem Spa are fantastic. It's been my go-to spot for manicures and pedicures for years. It doesn't matter who I see, they all do a wonderful job. Everyone is very friendly and personal. I love that they are committed to using natural and organic products where they can. Highly recommend going there!

Neil Edwards

Went for a message was great and relaxing would definitely recommend this place

Angela Watkins

The most wonderful and relaxing spa in town. A great team that does a phenomenal job.

Alison Pearson

Very friendly and amazing long-lasting results!

Katie Harman

Went here for the first time last night. Service was amazing! Thank you so much for such a great experience. Left feeling very refreshed and relaxed :)

Leah McCulloch

Not the most friendliest estheticians. The seating for pedicures is very uncomfortable especially if you go with a 90 min deluxe. Your butt is going to be very sore afterwards, it definitely ruined the experience for me.