Reviews of Willow Stream Spa (Spa)

Joshua Murdoch

Let me tell you, this is not my type of place. I decided to go because I had a gift certificate to the Fairmont from my More Rewards points (for anyone that doesn't know what that is, they're points collected from grocery shopping)(At the end of this experience I found out my gift certificate would cover the tip....so consider that) I was greeted by a very lovely staff member who spoke in the softest voice imaginable, "Hello Mr. Murdoch, Welcome to the Willow Stream Spa" I was then shown the facilities of which there was too many to remember. I got changed and was told that my RMT would meet me in one of the lounge chairs. Beside the lounge chairs were snacks like dried fruit, now I know you're thinking dried fruit doesn't sound that appealing, but this dried fruit was dried fruit to write about. The dried apricots were so fresh and squishy I thought that they were fuzzy peaches (I'm classing myself, clearly) My RMT, Dana greeted me at the exact time of my appointment, not a second early or late. She walked me to my room (facilities are huge btw) and went over all of the styles and pressures and areas that needed covering. She was lovely and kind. As I laid on the massage table I was amazed at how comfortable a massage table could be... I found out later this thing can literally fold you in half like a hospital bed. She started my massage by letting my know all the aromas and fanciness of the oils that she will be using (they worked) she also advised me that I could request different music and lighting to suit my mood. (Fancy) The massage was crazy good, she must've had 4 arms and 6 hands because physics didn't agree with her motions, although my muscles did, and that's what matters. I wouldn't doubt, with the budget of this place, that someone else sky-dropped in from the ceiling and massaged me at the same time, that would actually make more sense. My massaged ended and I awoke from Lord Ganesha's spell. We had another lovely conversation back to my lounge chair and since I wasn't able to enjoy the rest of the spa facilities at that time I was made aware, in the softest voice imaginable that "You can come back at any time during the rest of the day and just let yourself in, of course, I will recognize you." I did return later in the evening, and she did recognize me saying in the softest voice imaginable as I stepped out of the elevator "Welcome back Mr. Murdoch so happy you could join us again." No dried apricots available when I returned... Which was unfortunate... the views made up for it, anyway.

Kemi Wells

Its my favourite spa in the City by far. Fantastic RMT therapists and I absolutely love the outdoor area to relax on the cozy beds and use the Jacuzzi!

Rach

10++ stars for this place. It is indeed one of the best spas in the world. I really had a great time. I’m definitely booking my next appointment.

J LH

(Translated) Nice hotel, good massage but very pricey not in relation to price quality. (Original) Mooi hotel, goede massage maar zeer prijzig niet in verhouding met prijs kwaliteit.

Florence Vorobyev

Very luxurious spa. The facilities were very clean and serene, perfect for relaxation. I had a massage and felt incredible after.

Maria dela Cruz

Best steam room in the city. Consistent heat and spotless.

Jesse Sidhu

Willow stream spa allowed my fiancé and me to take the whole day to relax and have time to ourselves. Besides the massage and the 1 hour pedicure, we were able to enjoy the facilities till 10pm.

Leah D

It never fails, this location is hands down the best spa in Vancouver. Especially because they have a secret weapon named Gabby. Gabby is one of the most experienced facialists I have ever met and I’m lucky to have been her client for 8+ years now. I am so lucky that Gabby works for this specific location because I have amazing amenities to enjoy like the rooftop hot tubs / outdoor sauna, the steam room , experience shower and lounge areas. The snacks are always good too hehe Pac Rim is for sure the #1 spa in the city (and I’ve been to most of them )

CFai W

Went there once and the spa there is one of them best ones in Vancouver. It has a common room for couples as well to hang out, two stream pools and a wonderful view at the coal harbor.

anita

Nice but expensive. Good for r&r.

michelle gao

Love love love this place!!! Steam room, sauna, hot tub, pool, amazing services and light snacks. What more can you ask for on a spa day :)

Christina S

It doesn't get much better than this in Vancouver. Blissful experience, outstanding facilities, knowledgeable staff.

Oh C

Definitely one of the best luxury spas in Vancouver. I feel so relaxed whenever I go

R C

I haven't experienced hands-on services from this facility. Sorry if this review isn't what you are looking for. Services offered: unfairly priced. 1) Massage for man-only Feet = $115 2) Massage Services for women start at $185 3) Going in to use ONLY the hottub for 2hrs = $79 (jets on the back are a dream) I am a no-perfume client and allergic to many smells. I try to keep my back massages down to 30 min because most spas have heavy "aromatherapy" coming from other rooms and the hall, but I'd still like a quality massage. I shouldn't be monetarily punished for wanting to enjoy an adult-only hottub or pool after my spa service. Suggestions: Maybe your "1hr minimum" spa service to use the pool could be divided, to include "2x 30 min services minimum" for pool use. Then I could return (assuming I enjoyed the 1st service). The advantage for Willow Stream: repeat patronage, and guaranteed advance payment in your bank account. Now let's do something about those prices....

Ruby E.

Upon arrival I was given a tour of the facilities and assigned a locker with a digital 4-digit code the user creates. Robe and sandals were provided for the duration of the spa visit. Shower caps, razors, shaving cream, lotion, cleansers, hair brushes, blow dryers & curling irons are well stocked. I took advantage of the private shower experience which has options for pre-programmed sprays from a rain-shower head above & wall nozels at different heights. The shower has a choice of steady or alternating temperatures & the staff were available and eager to help with the selections. There's a ladies-only steam room & lounge and a co-ed mineral water hot tub & sauna outdoors. If you book a massage, you'll have your choice of frangrance or scent-free massage oil & background music. When a soundtrack with occassional dripping water sounds or whiny chanting played, my RMT was accommodating to switch to another station. The spa is located on the 5th floor of the Fairmont and has a lot of wall-to-wall windows so there's natural light, but you can still hear traffic noise. The RMT periodically checked in to ensure the pressure was appropriate and had helpful tips to make the most of the massage. Plan to enjoy the facilities for 1-2 hours after your treatment. It's a great space if you have time to be pampered.

J

Amazing massage therapist, I booked deep tissue, i think her name is yiota. I’d say she’s also an energy healer too. The gym is pretty good, but only one small room has a window. The steam room, shower, views, snacks (gf v) are wonderful. The sauna and hot tub weren’t hot enough though. No pockets in the robe so you have to carry the access card/lip balm. Give yourself tons of time- I worked out and did the sauna/showered and two hours zoomed by. The valet is $15 if you use the spa. It’s an expensive few hours - $220, $15, tax, tip... but as an occasional treat. Surprising it’s more than Scandinave.

Dina Car

The spa is everything you hope for a calm day. The staff were lovely. My face felt amazing after my facial and the ambiance was unmatched. It’s upstairs in the fairmont hotel, which means you have an incredible top view of Vancouver while in one of their hot tubs!

Zahra Vaseqi

The facility and the staff were nice and the environment was very relaxing; though the massage itself was not too good. My RMT was a very nice lady; she was making sure that I am comfortable with the pressure she was putting and the poses. One of the things that was a bit disappointing was that she started the massage ~10 minutes later than the scheduled time so my 60 minute session turned out to be about 50 minutes. Overall, It was a pleasing experience for me; I enjoyed their outdoor jacuzzi, the steam room, and the nice rain shower. Best part was that I got to see the beautiful view of the full moon rising on the water at Canada place. Though I wouldn't really recommend it as the massage itself was not really worth the money; I was charged ~180 CAD (including tax) for a "not too bad" massage. It is worth mentioning that the person who gave me the massage is only one of the RMTs who work there, other ones might be better.

Y L

Best spa in Vancouver

Richard Lee

Super nice ambiance, hot tubs, snacks and massages. It could use some more reclined loungers inside though.

Nicole Cardinal

My absolute favourite spa. Luxury treatment, relaxing environment and top notch service. I book the day at the spa and its worth every penny!! You must try shower it is an experience in itself.

Alana Marston

RMT massages were amazing. Good facilities, would recommend.

Cat Yelizarov

Update 2021: In light of COVID, I was asked to wear my mask during the RMT massage. Aisha was a fantastic RMT. After my massage I was given the choice of either having sealed bag of trail mix or a bar. Long gone are the days of unlimited snacks in jars ????. You also have an hour after your appointment to use the short list of amenities. If you visited this spa pre-COVID, it’s a very difference experience now. I would say that the prices they charge should be aligned better with the CURRENT experience. I also booked a manicure (gel). While it was beautifully done and the tech was amazing. The total price was an eye opening - $146 (with tip). - - - Such a wonderful spa! Had a prenatal massage done here by Brooke. Absolutely fantastic. Everything is clean, the service was helpful and friendly. Can’t wait to go back. All the extras (snack and teas) were great too.

Tasha Kara

Best spa in Vancouver - Taylor gave the best neroli blossom renewal treatment ever!

Von GodA

They really make you feel like a queen. Everything was excellent. I don't know why I waited so long to get a massage.

Cee Du

RMT massage was good. Staff were all very kind and respectful. They really do stand behind their brand. The women's change room, lounge area, steam room, showers, were all clean, comfortable, and just plain awesome. Only one little complaint is we wish the outdoor sauna was bigger! It fits just a few people inside, so if you want to relax comfortably inside, you have to wait a bit for others to leave.

Heather Dolin

Wow, the spa itself is gorgeous, service was impeccable and the massage transporting. I'd return to Vancouver just to go to the spa!

Marion Anderson

Total luxury. However, the 'relaxing' roof top patio was not so relaxing as alcohol is served in the spa...which added to the pleasure of the spa experience for some people. However, the noise of chitter chatter was a bit too much for me. I would go earlier in the day to avoid the alcohol infused chatter. I would certainly go back to the spa.

Adriana Sgouraditis

Went for a deep tissue. It was alright, not the best I've ever had. Nothing like Georgia at the Shang ri la or lisa at Vida spa at the Westin bay shore.

Josh Hunter

Fantastic facility, great staff, wonderful massages

Sophie Lussier

The spa is so beautiful, calm and zen. I really enjoyed my VIP O2 facial. They are the only spa-hotel using the Biologique Recherche product line which are simply amazing. My treatment made my skin really plump and glowing. I will be back soon.

Юля Вострецова

I had the best experience at Willow Stream Spa!!, was my first experience ever and it was extremely AMAZING!!!, I will comeback for sure!, highly recommended this place????????

Mandana Alejamshid

Nice, clean, in peace ✌️

Christina Hall

My bf and I visited this spa for our anniversary. We booked a couples RMT massage and went a bit early so we could enjoy the amenities. Have to say for a five star hotel this spa was a let down in terms of its amenities. They have two small hot tubs and one was filled with equipment and out of use, the other was too small to have more than 3-4 people in it comfortably and was occupied the entire time we were there. The dry sauna was also very small we were able to enjoy a few minutes before two nice ladies came in, we moved over for them and literally were all almost touching on the one and only bench in the sauna (awkward) so we left and decided to use the wet sauna in each of our change areas, this was an appropriate size but you would think they could have made it a nice smelling eucalyptus to create a nice experience (unfortunately not). We then went outside to see if we could use the hot tub - unfortunately that was still occupied so we lay on the pods together for 15 minutes until our massages. The massages however did not disappoint, my RMT Lindsey was great and my BF's RMT Amanda was superb! As we both love spa experiences and make a point of trying spas when we vacation we felt disappointed by the Willow Spa, it just wasn't up to par especially when you pay $280 each and can't even use the amenities, there are also only 2 showers in the women's area which meant having to wait to shower after, and only two stations to get ready, with only one blow dryer from what I saw having to be shared by multiple women at the end of the afternoon (hardly relaxing way to end the treatment, waiting then feeling rushed because you know there is a line for the blow dryer and station). Just think for fairmont spa it could have been better. RMT's were excellent though and we did enjoy both are RMT's they were wonderful.

Jordan Rose

Decent, not very large

Shanda L

Came here with my boyfriend for a couple massage on valentine's day. We got there went into our room ready for a great experience (best in the city) we were told. We went for a deep tissue and let me tell you that was not what we got. Also my boyfriends massage therepist was sick. So really not a nice experience when your lady is coughing every 5 mins. After we were done. We paid and went home less the impressed. I called in the next day to talk to the manager. And was told sorry and that's it. I then went on saying to her iam in the service industry and she really should have let her poor massage therapist go home. Working on clients while sick is not acceptable. Don't waist you money or time on this place there is many more great ones in the city. Also may I add my boyfriend a couple days later caught her cold....Grose.

Carina Wickstrom

I organized a group spa event at Willow Stream Spa recently. Kirs, who helped me plan and organize was perfectly professional, as were the team who attended us on the day. All of the guests LOVED the facilities and their services. I had a fabulous massage from Melodie and would definitely recommend this spa for a getaway in the city.

Vanessa Muñoz

First timer !! Loved the customer service. I had the 60 minute signature massage and Moroccan hair therapy. Fully recommend both!

Sailor Pahl

Great! But not as nice as before pandemic. Fewer services and less facility availability but same prices.

Richard

Amazing staff. Very friendly and accommodating.

Ramona G

Always have a wonderful time at this spa. The facility is calming and welcoming, and the treatments and therapists are the best. True body/mind healing!

Bruce Gillespie

Beautiful space and impeccable service.

Cynthia Lee

Great amenities. Ok masseuse - depends who you get.

Jess Jung

I’ve had nothing but the best experience at this spa. I went on a weekend at afternoon and it was quiet and peaceful. The room was dimmed with beautiful calming music. I was pregnant when I got my massage done and my therapist Jo-Ann took extra care of me. She explained her step throughly and listened patiently for where I felt tight. Her pressure was right to the point and she also recommended essence oil that’s right for pregnancy and it smelled wonderful. When I was done I felt dizzy and within 20 min it was 3 staffs checking on me and make sure I was ok. They were very kind and caring. The only thing was that the experience shower was under renovation during the time but it was still a great experience! Thank you Willow Spa to make my pregnancy super delightful!

Jaber Al Rafian

Good place

Rupi K

Love it!

Saarika Varma

My favourite spa. The ambience is to die for and the massage therapists are amazing.

Lucile Durieux

(Translated) An impeccable spa service at the Fairmount Pacific Rim. Various categories of massage and care, a hammam, distributor of fresh drinks at will. The staff is charming and attentive (Original) Un service de spa impeccable au sein de l'hôtel Fairmount Pacific Rim. Diverses catégories de massage et soin, un hammam, distributeur de boissons fraîches à volonté. Le personnel est charmant et attentif

Hani Faraj

I've been here a few times and each and every time it's the same old story. The lockers are all used and no atrendants to clean up or look after the place. There's literally wet towels and robes all over the floor. When you try to tell the people there , they smile and say, we'll look after this only to finish your massage and find the changing room in the same state it was in when you left it one hour before. I felt disgusted by this and was wondering how often they clean the facilities.

Bryan Young

Best massage I've ever had. I got absolutely destroyed by my masseuse. The staff there are extremely friendly and highly professional. Great tasty snacks throughout the facility.

Bosco Poon . BOZ

My favourite spa in town. I am very satisfied with their caring service and friendly staff. Its interior design is fairly modern. Located in the heart of Downtown. One of the biggest highlight for me is the view of the roof garden of the Convention Centre over the patio. Spending time there after a massage on a sunny day feel so good.

J Y

Amazing service and treatment. Took my gf there for an anniversary and she loved it. Side by side massages.

Linda Zhao

Nice facility, awesome staff

Davina Ma

This is a fantastic place. I loved the range of snacks they had before covid and the indoor and outdoor amenities. The massages are great and the facilities are top notch. Follow me @vinaeatsandtreats on Instagram for more reviews!

TGW Ventures

Had a 90 minute deep pressure massage here yesterday. Very disappointing. It was a very disconnected massage where Melanie moved from place to place with no flow and spent probably 15 minutes of the 90 minutes tinkering in and around the sink with lotions and water. She wrapped it up two minutes early. So, all in all, $300 for a 90 minutes massage which was below mediocre and disappointing. (and probably more like a 70 minute massage = $130 per 30 minutes). Mentioned this to front staff and they said they are sorry and gave me a 2 day passes for use of the spa from Mon-Thurs. Doesn't really help my tight back.. Probably won't be back because of quality and the front desk lack of give a sh*t.

Terence Wong

Expensive, but service was great

em mo

Super chill vibes amazing spa, everything was petect. Great massage by freddy

Amin Sameni

It’s not worth $250 for an hour massage. The staff are nice. They have an indoor lounge including shower room and steam room and the outdoor one including jacuzzi with an ocean view. One of the tubs were close and they didn’t inform me at the time of booking. The other tub is very small and basically I could not use the tub at all. It’s a nice place, massage is good and people are friendly but it’s not worth the price you pay for it.

Mohammad Emami

My experience was extremely positive. Highly recommended!

Kirk Chantraine

Very nice spa and services! Great area to chill out in before and after treatment.

Linda Morris

The service (massage) was excellent but Willow Stream did not maintain the quiet ambience by letting four guests take over the change area. They played loud music, were yelling back and forth, took over all space , - in the course of this, my bathing went missing and has not been found. Not blaming anyone specifically but rather the atmosphere was not what I expected. Nor has the bathing suit been found. Very disappointing.

teddy singh

Amazing place with the best RMT's in town...

Dustin White

Always an enjoyable day at the spa. Top notch massage therapists, friendly staff and well appointed amenities!

Siobhan

Great service and amenities

Jason Mackay

Came for a drop in visit as I waited for a friend to have her massage. Meditated in the infrared sauna, sat in the outdoor hot tub, had some tea, read a book in the lounge, and enjoyed the complimentary health bars. There is also an outdoor lounge area but only accessible during the spring/summer months.

Chrissy B

Great place to relax and have a massage. Food and drinks were amazing. Love the cozy pods outside and the showers. Always feel great after visiting here.

Karin Louie

Nice and relaxing. Like the Spa , hot tub and fire pit all in one area

Jenn S

Spa was lovely, if small. Even though there were a dozen or so people the hot tubs were full. Also there is no rule about quiet, so you have to hope that other patrons respect the space if you're looking for quiet time. There was also a large gap in the sauna door, so cold air was getting in. Looked like the door was misaligned. Services and staff were great!

Tanya Roberts

Rating Eek! Methinks not. My husband and I came here for our anniversary, and, overall, we had a great time. HOWEVER, I didn't have a good experience during my spa treatment. Upon booking, I informed two staff members that I'm seven months pregnant and I won't be able to lie flat on my back (since that's not recommended for pregnant women, as it puts a lot of pressure on an artery and could cause dizziness/fainting). They said that was fine and they could accommodate me, and even made notes on my file. When I arrived, everyone was courteous and accommodating at the front desk, and the pool staff was amazing. My esthetician was absolutely unaccommodating and borderline rude, however. I asked her if she could elevate the bed so I wasn't flat on my back, and she told me that she wouldn't be able to reach me and that she didn't want to risk an injury to herself. I asked if I could lay on my side while she completed the treatment, and she wasn't open to that either. Finally, after a few minutes of trying to problem solve with someone who wasn't interested in being flexible, I begrudgingly agreed to lie flat on my back. I think I said something like, "OK. But I may feel faint or pass out" and her reply was, "You can change positions if you feel uncomfortable." Really? I wasn't offered that option, but alright. I wasn't given an extra pillow (until I asked for one), so I strained my neck the whole time trying to relieve the pressure from my back by turning slightly sideways and trying to keep my head level for HER comfort. She could have easily elevated the bed and stood up to work on me from the front vs. sitting behind me on a stool. You're telling me that standing for ONE appointment (I can't imagine she sees pregnant women every day) could cause her injury? She can't stand up and complete the work from the front (with me slightly elevated on the bed) vs sitting on a stool and reaching down from behind me? She seemed more concerned about her own physical well-being than mine, the pregnant lady who has special medical needs. Overall, this wasn't a five-star experience and the service in the spa was inconsistent with the impeccable service in the rest of the hotel. It definitely wasn't worth the high price tag ($200 for a facial) either. I may come back to enjoy the outdoor pool and hot tub, as the amenities are lovely, but I won't be booking a spa service. The front staff was courteous and polite when I lodged my complaint, and they gave me 10 percent off, but I feel that other women (especially those who are pregnant or need special accommodations) should be aware of my experience. Try Spa Utopia at the Pan Pacific instead. Before you chalk this up to "you can't please everyone," know that I NEVER write bad reviews and I'm a very low-maintenance customer. I only write bad reviews if I feel I've had a terrible experience or feel wronged in some way, and I often write glowing reviews if someone has gone above and beyond.

Jenny Lam

One of the best spas in Vancouver. Great amenities.

Josh Holmes

(Translated) On (Original) Na

Laura frith

The reception clerk gave me a whirlwind tour of the facility. I had to stop her on a few occasions to get her to repeat what she had pointed at. The ladies lounge is dirty, the rugs, the couch all were discoloured from ?sweat. There was a blanket on the couch, made me wonder if there were more stains underneath. There was a lovely outside terrace for relaxing around fireplaces and cuddling under blankets, but a light Vancouver rain started and there is no covering for the area, fires out and blankets and covers brought in side by staff. The hot tubs were great in the light rain, just a little coverage for hanging robes, towels, and sitting would be nice. Came for the 90 minute relaxation massage and was disappointed in the massage therapist skill. I didn't request an RMT, should have. Lopsided massage. Very nice fellow, pleasant, gentle and kind. My massage was scheduled for 11:15 and at exactly 11:15 my masseuse came to take me to my room which was very lovely; soft lighting, great light duvet cover, comfortable massage table. After choosing my "scents" and music the treatment started. I was returned to the ladies lounge by 12:45 on the dot. Guess 90 minutes is an exact time allotment not for therapy, but pick up and drop off. The lounge area itself is quiet, restful and would have been a great space except for the poor couch and rugs which made me queasy.

Susanna Murray

Amazing RMT's, delicious bento box options and a nice relaxing atmosphere.

Sebastian W

Still the best spa in Vancouver downtown, period!

angela marie

Always exceptional service and super clean environment. Such a treat, definitely recommend!

James McChesney

Made reservations with a friend to the Willow Stream Spa and both of our experiences were amazing. We both got the "Willow Stream Signature" massage and the only way I can explain it is as an out-of-body experience. The staff was also very welcoming and kind which just made the experience that much better. Would definitely recommend this.

Ivan Wong

Excellent spa facilities and amenities. RMT massage was great as well!

Aly B. (alykat)

The spa is such a relaxing place. Very serene with many service options. Staff are very friendly and helpful.

Justin C

We love willow strea spa. Probably the comfiest spa tables ever made. Alsp the perks of just getting a treatment are great. The two hot tubs and sauna are very nice and seating makes you feel like youre hanging out in kanyes BBQ villa. Or something.

Naz

Average massages, good amenities, awful and rude receptionists. It’s changed a lot since I was there last

Jason Vanlakerveld

Amazing facility and staff . Great relaxing atmosphere. Warm and welcoming environment amazing place to leave the world behind for a few hours.

Roop Sharda

Tina is by far the best RMT I've had. I felt like a bolt of energy had recharged me days after my massage with her. Thank you Tina!!

Loki Lee

Great spa experience. Best in the world!

Michael Power

Incredibly relaxing experience.

Amanda Look

Amazing massage and customer service experience everytime we visit. And after your massage don't forget to take advantage of and use the nice amenities they offer.

Jaime Lunty

Fantastic spa, great service, great facilities, definitely recommended!

Tom Flockhart

I had a massage here and it was the best massage that I have ever had. The RMT was very engaging and passionate about doing her job. You could tell that she enjoyed working there. The atmosphere is very relaxing and the pool and hot tub are fantastic too. I will definitely be coming back and I will recommend to my friends. Thanks Fairmont Pacific Rim!

Hot chocolate 123

It was a very disappointing experience. Nowadays one of hot tubs is under construction and only one tub is available. It can contain maybe...up to six people? It is super tiny. I didn't even have a chance of using it since it was crowded during my stay. I would not book it this time if I knew this... Their staff are very friendly and professional. Massage was good. Two shower room, a lounge, a steam room, an outdoor lounge and one experience shower room are available to use. The price including the tax is $250 for weekends and you have an option to tip.

Lisa Johns

Such a relaxing environment, loved it!!

Roxy Hamidi

Such an amazing spa day! I visited willow stream on my birthday and they went above and beyond to help me celebrate. The service and facility is top notch. My partner and I had RMT treatments which were wonderful. I was treated by Tina Lane (highly recommend). My partner was treated by Reena (i think). He's an RMT himself and said that it was probably the best treatment he has ever had!

aurelie simard

nice place to relax

Stephen and Anna

I did valet my car. It was only $15 :D They greeted me warmly and showed the facilities. Kait gave me amazing deep tissue massage. I will definitely come back.

Choco Chow

One of the best Spa in Canada! Perfect view from the Lounge, best RMTs, love the couple massage room and the massage oil they use, best services.

Hannah Makers

It’s like you’re in heaven at this spa!

Megan Munro

Customer service was fantastic. Kevin was a ray of sunshine on our honeymoon and was able to book us in last minute to make our stay even better! My massage with Stefanie was amazing and so relaxing! All of the COVID procedures felt safe and overall I had a great experience!

Shelley Piper

Highly recommend Christy at Willow Stream Spa at Fairmont Pacific Rim. I had the Neroli Blossom Renew and Christie applied perfect pressure the entire time. The relaxation was just what I needed.

Grand Cleoli

The staff there are extremely friendly and highly professional. Nice place.

C G

My friend and I came here for a girls spa night. Our appointment was the last slot of the day, so we arrived an hour early to enjoy the amenities. We really loved the outdoor jacuzzi. Both of us chose the 60-minute Willow Stream Signature Massage. The massage was super relaxing - I nearly fell asleep a few times. The only downside is the price. Overall, it was a fun experience!

Christina Liao

I love this spa!

R H

Have been here a multitude of time’s - each time was wonderful. Massages and body treatments are unparalleled. The facilities are beautiful as well - they really thought of every last detail. Good selection of products as well, this is where I get my Biologique Recherché products. Was told I was a VIP member and attended an intimate forest bathing event last year that was amazing as well. Love this place!

S. Neer

Massage was nice. Facility is ok nothing special.

Joana Chen

Always a pleasant experience here. Staff are very professional and facilities are nice and clean.

Rupinder

I attended Willow Stream Spa for the first time yesterday and it was an absolutely fabulous experience from start to finish. The spa in itself is incredibly luxurious in the space that the spa uses and the amenities. It has several cosy, chic yet comfy lounge spaces (mens, ladies and co-ed), snacks, tea, and infused water in all lounge areas and a great hot tub/outdoor space with fire pits and blankets. It is easily the type of space in which you can spend several hours relaxing prior to, or after your treatments. The amenities include a steam room, sauna, and a spa shower. I tried out each of these amenities and was left blown away by the excellent condition of each. The spa shower was a very relaxing and unique experience that could be a treatment on its own. With respect to my treatments, I booked a couples experience which included a willowstream massage, pedicure and a light meal. It was worth every penny, with the massage being one of the best I have had. The experience is hard to describe but I have never felt so relaxed or pampered. It truly was a luxury experience in the scents and methods used. The signature massage included a scalp and foot massage, complete with a hydrating foot wrap. The pedicures continued the pampering and attention provided in the massage with an additional leg and foot massage as a part of the pedicure package. Our service providers were Meghan (for both my massage and pedicure) and Susan (i believe) and they were incredibly professional, courteous, and skilled at their jobs. They made our services relaxing and enjoyable and were very pleasant in following our cues when we wanted to chat during the pedicure or otherwise quietly doing their work. Overall, my entire experience at Willowstream was one that was incredible and I will definitely be returning. A real gem!!

Courtney C

The spa itself its beautiful, and the service impeccable. My only negative review is that after Willow Stream Pedicure service I received, the nail polish completely chipped and fell off within 2 days. For the high dollar value, I expected the polish to last at least a week. I would have gone back to request a polish change but unfortunately was travelling back to Toronto. Beautiful location and would absolutely go back, but I was disappointed with the service and wouldnt pay that amount again for the pedicure service :(

Denise Ikuta

Such a wonderful escape from the hustle and bustle!

S. K.

Excellent attendants as usual. I had some questions about pricing and spoke with Kim who I assume was the manager ( didn’t identify herself ) but she was a little condescending. I was especially disappointed with how she treated the attendants and blamed them for a small critique I had to better improve my experience.

Mahsa Adib

My husband and I booked two appointments with RMT here. I have to say we were very disappointed with the massage and the facility. It cost each of us 200$. Comparing to other spas in downtown or Scandinavian spa in whistler, the experience here was low quality.

Mathew Buksh

great place for a spa day. The wife and I really enjoyed the couples relaxation massage.

Natalie Kadi

Amazing staff and beautiful atmosphere! The spa to go to in Vancouver by far!!

alena petrov

me and my friends love this place highly recommend anyone that is looking for a spa day

Sonia Hayer

I absolutely love this spa, I have been over 5 times and have always had a great experience. I visited the spa just yesterday and was left "massage struck" by Gemma, the absolute best massage I have had to date! The people are always great and go out of their way for us when we are either staying at their hotel or their spa. I will be a life-long willow-streamer!

John Whang

Best facilities in town. Hands down.

sam algra

I wish I can give zero stars. This place has changed from when it first opened. When it 1st opened it was luxurious and the service consistent and top notch. Recently my partner and I booked 1.5 months in advance for side by side rmts. We were checked in late 15 minutes or so...we were told because we were late how the service will be cut short. ( no accountability that they took forever to check us in because he had an incompetent employee working beside him we arrived early) as we have frequented this spa in the past we are not interested in coming and hour beforehand. Keep in mind this is a special occasion our 10 year anniversary .We have a babysitter at home with our son $$. The lounge had very little tea and it was cold tea and it was dirty. The massage was noisy we can hear cupboards opening and closing my masseuse nice lady however I can feel her nails on my back...not something I wanted. Our massage ended early... and it was a stressful experience nothing relaxing about it. We paid around 500 dollars for this experience. When we brought this to their attention again time is money I'm spending my anniversary complaining!!! We were offered a pass to hang out at the spa and 2 bento boxes with 15 percent off services!!!! Wow lucky us!!! Maybe to another client that's worthwhile we stay at Fairmont properties and pacrim specifically atleast once a year so getting a pass means nothing to us its comes with the stay anyways. I actually have 2 unused passes from the Last time we were there as they fell short on service again. Sadly if you are looking for a place that has big space this is the place for spa parties...but If you are looking for a true relaxing experience...this is not it.

Lisa Daisy

I've never been there although I like the ambiance I wouldn't go there for their infrared sauna. I just called and up to 3 ppl can go in there. That's disgusting. I can only imagine what happens with 3 naked people in there at once. Prob share diseases. I didn't even bother asking for the price. And the person who answered seemed like she doesn't know what an infrared sauna is.

Setare D

on their website it says "Harmony For Two"— 2.5 hours $295 with this explanation underneath; This spa day is dedicated to taking time to spend together with a loved one beginning with a Willow Stream Signature Couple’s Massage, side-by-side Pacific Rim Pedicures and complete with a nourishing and healthy spa lunch. And this is the way I got the bill for this treatment!-------scan bill Who would think that "the harmony for two for $295" means each person should pay $295 separately! Whats the point of putting "two" in the name of the package other than tricking people to book their app and get them surprised at the check out! Its such a disappoint for such a luxury place to be like this because no matter how great their services are (which actually isn't), You will feel defrauded to spend over $600 when you have a budget of $300. And the only thing that they do that apologize for misunderstanding!!!

Candice Miller

Went for a couples massage. It was great had an awesome time with the hubby. Very relaxing atmosphere. It was pricey, place was smaller than expected, could be better for the price paid. Customer service was top notch.

Carol

I see the same RMT every time I go, so never any surprises with him as the massage is always great. Spa massages with non RMT staff though, can be pretty hit or miss.

JACQUELINE EUGENIO

Absolutely phenomenal spa. From start to finish with setting up the booking over the phone (last minute might I add) to settling the bill at the very end it was nothing but pleasant -in fact that sentence doesn’t even do it justice. You would expect most of the luxury spas in Vancouver to uphold somewhat of a similar experience but it’s the attention to detail, genuinity, professionalism and friendliness that really sets the Willow Stream Spa apart from any of the other “luxury spas” in downtown Vancouver. As a matter of fact, that applies to the entire Fairmont establishment as a whole. You are treated like royalty from all aspects, and it is CONSISTENT with each visit. ♥️

Cathy McD

Lovely amenities, great massage. Highly recommend. Only downfall is you can’t use the pool unless you’re a hotel guest.

Fi Li

Very professional masseuse and attendants. Nice facility. It has changed a bit since it first opened several years ago. Only 1 working hot tub in my recent visit which isnt an issue on a quiet weeknight. Several seagulls and crows flocked the operational hot tub though. The amenities has changed slightly. No more fresh juice after a massage which was a lovely touch. Still a great spot to relax. However wow factor has reduced a touch.

Rashim Sharma

Love this place! Nice staff, facilities are great

Rei Chiang

My partner and I booked a spa package with the stay at the hotel and had a wonderful time. We weren't able to schedule for RMTs but my deep tissue message was effective, though not as effective as another experience I had with an RMT from another spa. We went later at night so we pretty much had the place to ourselves. The best part though was the customer service. The spa receptionist asked how our day was and what we plan on doing after... we told her we might go to Oru for dinner and we're here to celebrate our anniversary. Thinking nothing of this small conversation we went to drop things off in our room before going to Oru only to find a table for two was already saved for us under our name! We had told no one else, so we figure the spa receptionist must've made the arrangements and informed the hotel restaurant. They made a casual conversation into a surprise for us. Made our day!

Patricia G

This is THE VERY BEST SPA! Excellent facilities -5th Fl, Fairmont Pacific Rim Hotel ( even has an outside area with jacuzzi..amazing! ) Web pictures & description accurate. Impeccable customer service.

David Hoang

always good and relaxing