Reviews of The Spa At The Hazelton (Spa)

Em

What an amazing day at this spa! I must have been to every spa in Toronto, and the Hazelton by far is the best. From the moment I walked in, I was greeted by every staff member. It was a very intimate experience; the spa itself if very clean, the pool and steam room are lovely! The message I received was AMAZING. Upon leaving, I was given this lovely sample box to take home. My fiancé and I enjoyed our day here, and are planning to come back in 2 months! Thank you Hazelton- you have two loyal customers!!!

Gabriel Santos

Excellent service and really careful with Covid protocols! I remember the massage was really good in the beginning, so relaxing that I slept and woke up when it was over feeling that I should do it more often. Totally recommended it!

Dmitri B

Truly enjoyed the experience. The staff is friendly, the space is clean. If you're looking to get a high quality massage, I highly recommend to get it with Mary M. Probably one of the best in Toronto

Amy McDangerfield

Marie and Gordana both do an amazing job with waxing. The prices are a little higher than most places in the city, but that gets you a really good experience with high quality materials and products that don't irritate sensitive skin. Gordana is chatty and Marie is quieter, so you have options for the experience while knowing that each treatment will be perfect.

Ibrahim Asadullah

Excellent relaxing place!

Selina

Been here several times and loved it each time. Beautiful space and great customer service. I felt like I was in an oasis... pampered and special from the minute I entered the elevator (you actually need someone to unlock the floor button to get to the spa) to the minute I stepped out the door. The masseuses adjust their techniques to your liking. The hot stone massage is divine! After your massage, you have access to the Hazelton's facilities which includes a salt-water mosaic lap pool. A great way to relax and unwind!

Susanna Cheng

Ahhhmazing! This is my second visit but it had been a while since my first. I had a 90-min massage with Teale and she was a great RMT. I prefer deep-tissue/sports massages and she applied the right amount of pressure but yet, it was still relaxing! I followed it up with a pedicure, which was really good. It's pricier than most places but understandably it is a high-end spa. The facilities are well-maintained and very clean. The spa staff are some of the friendliest I've ever had and I've been to quite a few places. In reading the other reviews posted it looks like I need to book another trip for a facial!!

Katayoon Nasiri Majd

Search for the best massage in Toronto led me to the top ten list of which Hazelton is ranked number one. Honestly, I got the best Swedish massage that one can ask for. Relaxing vibe, soothing music, and most importantly magic of massage by a professional.

Kim Lee

Amazing experience!!! I had a body wrap and 90 min massage and it was just blissful!!! Welcoming staff, excellent service and superb products. Will surely be back.

Evelyn James

Very attentive staff! Clean facilities. Amazing massage! Will go again.

Cathy Mouzos

The spa is absolutely stunning! My husband and I stayed at the hotel for our 25th wedding anniversary, and we decided to treat ourselves to some massages as well! We both got deep tissue massages, and they were absolutely fantastic. The staff were all incredible and made us feel very pampered, safe, and comfortable! Although we did not get a chance to use the facilities, we were given a tour of the spa and we will most definitely be back to try out the salt water pool and the eucalyptus infused steam rooms! The smell was heavenly! Than you Hazelton Spa for making this anniversary so special and memorable!

Aislinn Shoveller

My mother and I went to The Spa at the Hazelton for massages and had a wonderful time. We felt comfortable and very safe with the precautions that they took to protect against Covid. My masseuse was friendly, knowledgeable, and responsive to my specific needs and dislikes (very ticklish feet). Would happily go back!

nahla ghandour

The massage therapist was good. But the customer service e was so bad and so unprofessional that ruined my whole experience and left me feeling very upset and disappointed!! My daughter and I were so looking forward to this spa time as this was my birthday gift. I regret going there so much.

Enilum Chera

The spa at the Hazelton is easily one of the Top Spa experiences in Toronto. The service and personal attention to detail is bar none, and you will leave feeling pampered and refreshed. Spa is spotless and change rooms are as well. I have not had a negative experience there. I highly recommend Hazelton for your next spa experience!

Sunita Pidair

Amazing Spa and Steam Room. The salt-water pool water wasn't as warm as stated. However an amazing overall experience.

Kami Kamii

Had an issue with this spa 2 years ago, was very disappointed. However today I got a call from the new manager of the spa, he expressed how sorry he is for my bad experience and assured that with a him as a new manager there won't be any problems! Also received a complimentary gift box with amazing products and 1 year access to pool and gym !It is very nice to know that management is very thoughtful in accepting the criticism rationally and offers a complementary services. Very excited to give this spa a second chance and I'm sure I won't regret.

Katie Adams

Great experience, we will come again :)

linnea kiefer

So I went for a massage here for first time, the RMT was friendly and the massage was okay. My only complaint is my prescription sunglasses were stolen. I left them in the washroom while changing into the robe and forgot them on the way out for the massage.

Tarun M

Very clean and friendly spa. They had wonderful customer service and I got free samples of spa products. The eucalyptus steam room in the change room was amazing. I got a back facial as I was planning on wearing a backless dress to a wedding. I'm very happy with the result!

sue johnson

I had a wonderful experience with the special massage with stones on my body. They gave me good samples for my skin. I will come back again for a special service.

Joanna Ross

I had a lovely experience there. Got a plant essence wrap and that mud was really nice. Great change room facilities. I'd recommend.

Elle

We had a great experience. All of the staff were so sweet! Excellent massage and excellent facial.

Elaine McCullum

Came for the first time last week with a friend. I am still in awe, i had the best facial I've ever had! She applied all creams and treatments from my head, down to my neck and chest area. It was amazing. Very small spa; discreet and private, but no amenities. So if you're looking to enjoy amenities then this spa wont fulfill that. But we came, had our treatments then left for lunch. Great experience, will definitely be back.

Alina An

Really bad service! My friend booked a massage for two a week in advance and when we got there we were told we are a few hours late. We had to pay the 50% of the service which is still a lot (almost $200!) for nothing! I understand their cancelation policy but here is the deal: there is no way that my friend made a mistake while booking since we knew that we would be both busy at the time they "expected" us. We were really looking forward for this experience all week and even came 20 minutes earlier. They claimed that they called her (once) a day before, but it is common sense that sometimes people are at work/on a plane/out of country so email is the main option. They asked us if we received an email confirmation, and when they learnt that apparently they had forgotten to ask her for one in the first place they started to argue that email is not necessary and that they only ask for it from time to time. If they asked for it while booking I am sure we could have avoided this kind of situation. Moreover, I work with customers myself and every time there is some question or issue I always make sure that my customer leaves 100% informed about everything. For a high-end spa like this with such high prices, they could have confirmed the time on the phone like 5 times to make sure that there is no misunderstanding. This spa is pretty small and does not have many amenities either, but for Yorkville area they could have focused on their customer service, which is currently in a really bad state. P.S. The review is only about the spa employees and their policies. The hotel staff were nice and helpful.