Reviews of Coconut Bay Spas (Spa)

Wade Demchuk

Great service

a d

Best service and sales around

Robert Krolikowski

Friendly and knowledgeable staff. Very good service.

Cristiene Hall-Teravainen

Great products and tubs built for our climate

Joe Czaczkowski

I just bought my second Arctic Spa from Coconut Bay. I have been very pleased with them. The service I have received over the years has been efficient and timely. Jim (owner) is very knowledgeable about the products he sells and he goes out of his way to give great service. Michelle (owner) is pleasant and helpful with questions and providing information to make the hot tub experience extra special. Silas (worker) is very knowledgeable and helpful. He makes you feel welcome and never lets you leave the store until all your questions have been answered. I highly recommend Coconut Bay for the products they sell and the great service they provide.

Jim Turner

Great products and service.

Don Tront

Awesome products and staff.

Certified Drywall

Always informative with great service

Joey Catanzaro

Considering we are in this whole Covid-19 time, the service was great! Having to navigate all the new measures while still trying to maintain sales makes it more difficult for many reasons but they were still able to give great customer service! :) I was able to purchase multiple items as a gift for someone and the sales team really did help make the best possible decision. Only reason for not a perfect 5 stars (wish I could pick 4.5...) is because I wish they had a little more to select from in store...ordering under their conditions/restrictions is not really practical unless you do not care about time length...But like I said, great customer service and still very happy with my purchase. :)

Dona Nystrom

For the last 12 years have had excellent top notch Service and advice from Owners and staff! Highly recommend Cocoanut Bay

Amanda Collins

I found the first initial person who was serving us to be very helpful than a second person came along and interfered and seemed quite rude afterward. We had gone home to take pictures and more description of the part and when we came back the same rude person wasn’t willing to even look for the part. Got the feeling he wanted to rush us out of the store. Ignorant and rude buddy,

Thomas Skoropad

Great sales and service. These folks know their Spas. And... they sell the best Spa made. 2 thumbs up. ????????

David DeSantis

Best hot tubs in town .

Dan Gaudette

Great service

Albert S

Great service and great filter cleaning!

Margaret Simpson

Coconut Bay Spas and Pools is the best place in town. Excellent customer service....super knowledgeable. Family owned....and brilliant staff. My go to place for anything to do with my pool.

Ross Abbros

great place...Great people for all your hot tub needs!

John Stieh

Very disappointed. We special ordered a hot tub and it came in without a $1500 filtration system. Even though it was clearly on the order they wouldn't make good on it so we finally settled for a $500 alternative but when they came and installed it they put in a $150 filter. Very disappointed.

Jason Beaucage

Exceptional customer service.

Scot Paxton

Courteous and helpful

Olivia Dorrance

Saved me $150 service call by helping me troubleshoot the problem with the GFI over the phone! Earned my loyalty!!!

Wendy Woodgate

They offer great service. I email them on Sunday of a long weekend with a concern and got back to me in less than an hour. ????

Andre Korstanje

Very Helpful

Silas Ostap

Very knowledgeable staff can answer almost any question or get you the answers you need, services pools spas and billiards for the thunder bay area