Reviews of Hot Tub Universe (Spa)

Brad Feicht

Chris and the guys crushed it. Amazing service, they want to work for your referral. I work with 3 other people that went with them, all had good things to say. If you go with their services or products; you will not be disappointed.

Troy Sweeney

Chris and the team at Hot Tub Universe have been fantastic to deal with. I have had plenty of newbie questions, and they've always been great at setting me straight. I shopped around in NS and I really felt Chris and his team were going to be the best to work with, and so far they have lived up to the high expectations I had. You won't be disappointed if you use Hot Tub Universe.

Meduckies

Great staff

Sandy Walsh

Great service!

Jeff Goodall

There is no other spot for frank discussion on the merits of one company over another, for the best value and, for service. Two years later and, we have a great relationship with Chris! Worth the (short) drive - definitely.

Troy Conrod

We love the Hot Tub!! Have to say, we were very impressed by the knowledgable fantastic service From Chris, Leslie and team, that and I know for sure we got the best deal in the province! Nothing better then sitting n soaking out under the stars. How did we ever make it through without the hot tub? Thanks Guys!!!

Linda Hefler

Great service, great products. Love dealing with this company

PAUL ARCHIBALD

Good service all around.

Joe LeBlanc

We had Hot Tub Universe come to trouble shoot and fix a problem we were having with our tub. They came and quickly had us fixed up. A second and unrelated issue cropped up. Chris came out himself and got the second issue corrected. Great service. Thanks!

Skylar Martini

Excellent staff. Affordable pricing

Angus Furlong

Did the whole deal by email and phone. Excellent tub, worth every cent. Very nice folks to deal with at all levels. We love our new tub.

Peter Hetzler

Out stand sales and service

Andrew Boyles

I had a very informative discussion with Bill the service manager about the pros and cons of varios makes and models of tubs. I was able to see the construction of the tubs ans had the opportunity to ask many questions in which Bill was very forthright in his answers. I felt a lot more comfortable about being a potential customer after the face-to-face discussion.

Paul Ford

Awesome customer service and top quality products

Shawn Creelman

We recently Purchased a master spa's bar harbor LE from Hot tub Universe. We can't say enough good things about the entire process from start to finish. Theresa who was the salesperson was amazing to deal with and was helpful the entire …

Joanne Pullin

Chris and his staff are friendly, matter of fact and give you the best deal. Chris knowledge about tubs is limitless. They treat me like family. Thank you for always being to helpful!

Brent VanSlyke

In very pleased with the level of service from the team here. We had some issues with the tub on the first day, but they had it solved in no time. They handle customer service very well. We're very happy with the twilight 7.25 we purchased. It's a great hydro massage compared to other brands we tried. Overall, glad we purchased from here!

Glenn Moss

Awesome people. Very upfront and knowledgeable.

Michelle D.

Staff here are wonderful and have not led my astray with any advice on maintenance or chemical recommendations. My only regret was not directly purchasing my hot tub from them (beware of the hot tub shows that represent themselves as hot tub universe. Do your homework. I didn't) but despite that, they treat me as though I did. Highly recommended!

Gail White

The service I recieved from from Teresa and the rest of the staff what's over and above because of my difficulties with speech and memory they're always there for me whenever I call and I call often thank you very much and keep up the great work I recommend this company to whoever is in the need of buying the hot tub

Renee Gray

Really happy with service. Called in the morning and our spa was fixed same day. Excellent response time. Very impressed!

Wade Hynes

I would recommend these guys/gals to anyone I know is about to purchase a new hot tub. Chris has a vast knowledge of the industry and construction of hot tubs. the Entire staff are great people to work with.thanks for the Beautiful Hot tub!

Rob Bencic

Fantastic experience from beginning to end. Just the nicest people to deal with!

I love my fire

I bought a pool from hot tub universe in 2017. The initial installation was very pool and my cement pad was poured incorrectly. for over a year I have been trying to get them to fix the problem. My pool was completely crooked and not level. This summer they stated they would fix the problem and instead I was left with an empty $45000 pool on my lawn for 7 weeks while they came over and poured 3 bags of self levelling cement. After they repositioned the pool the pool was still not level. Since then a cement company has come out and stated that the entire PAD was poured incorrectly and needed to be taken out and re-done. Hot tub universe told me not to touch anything and that it would be done in 34 days. It has now been another 3 weeks and my therapy pool is sitting in the yard and the cement pad has yet to be poured. This has been devastating to my family. I am a veteran and I bought this pool to recover from injuries, this situation has caused more stress to my family and there doesn't seem to be anyone at hot tub universe who cares. I do not hear anything or see any progress to the state of my pool for which I continue to pay for. I have waited for over a year for this issue to be resolved and will now have to proceed civil as they just keep telling me that they will get to it and they are to busy. I really encourage you to research this company before buying a pool from them. I am at a loss financially, physically and mentally, this is a simple solution that should have been handled professionally.

Brent Elliot

Friendly, knowledgeable.

ryan renshaw

Amazing customer service And repair service!!

Dan Kooyman

We really enjoy an evening soak in our Twilight 7.2. When my old tub got to the end of it's life they were very reasonable with helping me dispose of it and get me a new replacement. They are always quick to offer advice when needed.

Sheila Leroux

Chris. I just wanted to thank you very much for excellent customer service. We purchased a twilight series tub from you approx 4 years ago. A few nights ago I sent an email regarding an issue with the tub. I received a call the very next day and within 24 hours Ryan was out and had a look and fixed the problem. 4 years after the fact and treated like a new customer. Amazing!!!! Thank you so much fixed it!!

Jennifer Tomlinson

Love you Chris! Thank you for the great advice on getting a master spas!

billy beresford

friendly very helpful staff great people to work with on hot tub purchase very knowledgeable

bryan lynch

Great staff and quality work

Vera Milan Gervais

Awesome service! You not only gave me all the information and help i needed, you made my day when you got that tub onto the deck!

Fred Carnall

Really good service once our hot tub came in they delivered it really fast. Ensured all questions were answered before leaving and they were very professional

Stephen Hebb

Chris and his staff are fully knowledgeable and give excellent customer service. I would recommend anybody looking for a hottub to go to them for their purchase.