Reviews of NAKAI Saint John (Spa)

Carolyn Trivett

Great place happy with mani- pedi!

Valérye Hudon

Great staff. Excellent service by Jay and all the front desk staff who kept everyone safe while it was my turn.

Darren

A very nice space and when I needed a stylist in a pinch they delivered.

Patrick Flowers

I bought a spa package at Nakai for my wife and she loved it. This is a really uniquely decorated spot. Lots of easy parking and close to a bunch of retail outlets.

Katie G

L

acgushurst

Ashley was great.

Alex Doucet

Service was friendly enough? Was quoted 15 dollars over the phone to get 2 nails done and was charged 34.50. Should have heeded poor reviews.

Morgan McCarty

We were traveling through the area and needed I needed a trim for my long, straight hair. Based upon the reviews of this salon, I thought I was in good hands. I walked in and was immediately escorted to the chair by the stylist — no name or introduction given. What followed was the quickest haircut I've ever received. A 5 minute dry cut followed by an 10 minute shampoo, and then a blow dry that left my hair damp. When she asked for feedback the stylist seemed upset that I asked for a little more length taken off and more attention to be paid to my layers and general style. For $50 I think asking for attention to detail is normal. She said it was up to me, and refused to give any sort of professional input or opinion. Upon leaving she didn't say goodbye or make sure I was all set and happy, she just disappeared behind the desk doors saying someone would take care of us. The cut is fine, but not my favorite. And finally it isn't fun to leave what is supposed to be a relaxing experience in a disgruntled mood.

Meagan Ouellette

I just had a therapeutic massage by Jenna and it was literally the best massage I’ve ever had! (And I’ve had quite a bit) I would recommend her to anyone!

Andrew MacIntyre

Not sure

thierryluka “Guyto” verna

Good will try again

SKYi show

Nice spa atmosphere, treat you as a prince .. worth the high price .. I love it

Susan Knolla

Disorganized booking and less than average treatment. I have gone to Nakai many times over the years and have been disappointed the last few times. The one thing they do well and consistently is pedicures but the rest leaves a lot to be desired. I am sending a separate note to the owner with experience details and suggestions for improvement. I received a gift card and products for Christmas otherwise would not have gone based on my previous experience in the last 2 years as staff turnover always resulted in my finding someone I liked but they never seemed to stay. Nakai does not offer online booking and response times to emails is spotty. I had 6 calls to finally getting a booking and was told NO on multiple requests over and over only to find out some of what I wanted to do was possible and my appointment times changed 3 times. The girl answering the phones did not know how long treatments took, which treatments could or couldn't be combined (no explanation as to why) and answered NO or YOU CAN'T immediately before even reading the menu. After getting there I had to wait 30 minutes (I was 15 minutes early for my appointment as you should be and the girl was running 15 minutes late). The overall treatment was disappointing - was to last 2 hours with the $60/30 minute add on and we were done in less than 90 minutes. The pedicure after was fine. I know it is Saint John so we are not at the forefront of modernization but I have been to spas all over the world and while this could be considered "nice" for Saint John not sure they would be in business in a large city. My husband spent over $400 and have to say I am pretty disappointed. What was meant to be a very relaxing day out of a very hectic life was a stressful fiasco. I would look for some place else to unwind or just go for the pedicure and don''t invest in the rest. Just to note - business hasn't bothered to respond or acknowledge review but sent me their "we miss you" newsletter. I asked to be removed from their mailing list and told them that I hadn't heard from their manager and wouldn't be spending any more money there and they replied "That sounds great. Thanks" - The worst customer service EVER. Try The Spa in Rothesay - I hear it is amazing and all my co-workers go there and avoid Nakai like the plague.

Justine Ervin

Great treatment! Was disappointed they couldn't look up my gift card like usual! My fault for depending on that system..

fearless boss

I absolutely love this place. The people are so friendly and welcoming and the service has always left me wanting more And the spa is absolutely beautiful and so comfortable! I am always extremely relaxed and can't wait to go back for more!

Parkway Drive

Used to really like this place but not enough to stop myself from trying other places. I've noticed it's changed a lot recently and not for the better. The hairstylist that I originally had was so sweet but left when they were having huge turnovers, was replaced with someone who I haven't been impressed by. I had my hair dyed previously in Fredericton and was getting the same colour dyed over it so should have been no issue---black, plain and simple. Even with the somewhat dim lights and not having my glasses, I could immediately tell that the dye was minimalistic and showed the entire band of roots that were only a couple of levels darker, FAR from black. The woman seemed skeptical of me continuing to dye my hair black and was insistent on using a dark brown instead despite me being quite clear, which I am suspicious that she may have done just that instead of what I actually wanted. Either way, the dye almost completely faded in a week whereas the previous dye still remains strong as ever to this day. I'm a quiet person and understand everyone has bad days, but this was flat out denial and I had to be firm in letting her know I was disappointed. She said that it would take numerous sessions to make my hair black.....I'm no expert, but I've had my hair turn black in one session before with the proof right there on my head. Since then, I've tried to get an appointment with someone else since I prefer going to one place but the ladies on the phone are quite rude and one even hung up on me! It's a shame, this place used to be great but has felt more and more unwelcoming. You walk in and feel like you're interrupting someone's important conversation and being judged. Tl;dr Go to first choice haircutters if you want the same services at four times the price.

Colleen Matheson

Very professional service, done like a true spa with lots of relaxation

Miss Misto

Best spa setting in SJ. Luxury atmosphere, lovely waiting area with relaxing aquarium and alcoholic beverages. RMTs are personable and do a great job. The ambiance is so much better than other basic massage places that feel more like a cafeteria bare-bones vibe. They also offer to retouch your makeup gratis after your service. Fantastic! The only con I will state is that once when I went, it was extremely noisy. It was only me , and a gaggle of women there for manicures. They didn’t seem to care or respect the vibe and tranquility of a spa, and were loud and annoying. However, thankfully once we got into the massage room, the relaxing music drowned out the riff raff. Perhaps because it was a weekend evening?

Jeanne Hamilton

Professional environment with many services available.

Bonnie Good

I've had other massages at other establishment but this exceeded my expectation. My massage therapist was Darlene. Darlene was knowledgeable, professional, gave me the best massage ever but after we were done she gave me a few exercises to help with pain control and strenghtening. Invited me to stay and sit in the lounge chair with a blanket and sip on an organic tea.... taking your time and relax after a massge is what you need. Exceptional!! ❤

Andy He

Very disappointed about the service. My wife and her friend went there last weekend to do the hair cut and colour. My wife's friend was told that the colour may not be the same as the colour book as her hair was too dark. BUT the result was there was NO change on the hair colour. My wife talked to the store after, and requested to either refund the portion for the hair colour or re-do the work. The answer from the store was they discounted the service by $10 already. Such a "GREAT" discount! We never heard anything back after the supervisor promised to talk to the owner. WILL NEVER GO BACK TO THIS STORE AND TELL ALL THE FRIENDS NOT TO GO TO THIS STORE!!! Saint John is such a small town and we can't believe that a local store treated the customer like that.

Carter MacLennan

They do a fantastic job. I came here once because my barber was booked .... afterwards I switched barbers immediately! :)

david martin

Great service and massages, very relaxing and professional

Gabrielle Foley

I've been coming here for a couple years to see Caressa. I got her the first time I booked at Nakai and now I only book with her. She does an excellent job and is so sweet!

Joanne Marquis

Nakai is a place to relax and be indulged. I particularly love going there for a massage. The therapists are highly skilled and make sure I leave feeling better with some tips on what exercises I can do to help relieve trigger points.

Liz Martin

Best spa in Saint John - great atmosphere - really nice staff and really welcoming atmosphere.

Kyle M

Awsome place awsome people worth the money u spend highly recommend it :)

Cindy Richards

This was my first time to a Spa for a massage and it was wonderful ! Darlene McKinney was amazing and explained everything to me..and I certainly will be back for another very soon.

David Miller

Great experience from start to finish ! Lots of parking right out front. Clean , soothing atmosphere. Professional staff. Best part of my day trip to SJ !

Oksana Posatska

Beautiful spa center, friendly, welcoming and professional staff. Caressa was amazing! Thank you!

Morgan Kenny

I spent an afternoon getting my dreadlocks installed by Kya and it was a wonderful experience. Kya is a master of her craft and one of the few people in the province who can install dreadlocks properly. I would highly recommend her to anyone as she is an absolute professional and made me feel right at home throughout the entire time we were together. She truly goes above and beyond as she wants to stay updated on the state of your dreads to ensure they maintain their quality. My dreads are back thanks to Kya and I couldn’t be happier.

Karen Quinn

My 4 kids spoil me all the time!! I used the Nakai massage, that they gave me for Mother's Day, after work today !!! AWESOME !! She (Jenna Bull, RMT) was wonderful !! Way more knots loosened than I even thought I had. Perfect for the day I had today. Thank you Tiffany, Brandi, Dana, and Cooper ❤❤❤❤

Haley Northrup

Wonderful experience. I was well taken care of while getting my hair coloured. I received a gift card as a Christmas present but I will definitely come back :) a hand message, a cup of tea, and all of the little extra things, as well as amazing hair service, made it an awesome experience!

Samy Palmer

Just had a wonderful pedicure with Luisa! She is fantastic and so professional. If you need a pedi, she’s your girl!

Syed Rehan Shah

Amazing ambiance, very friendly and professional staff. Massage was very relaxing.

Shalene

Had not been here for two years after a terrible treatment experience. Returned for a manicure and very pleased. New management, new attitude and customer focused again.

Kate

Management went to every effort to make sure I was taken care of after a manicure did not work out well for me. I very much appreciate the excellent service and support!

Debbie Cyr

Wonderful service...very pleased..girls were friendly..would certainly recommend Nakai

R C

The new lady on the desk is horrible, she is not welcoming, friendly or even looks like she enjoys working there. I have always had great services and no issues but your new hire is rude and unprofessional. The other three lady's are always pleasant and always great to see. I don't look forward to seeing this new one again.

Heather “HelloHeather” Crossman

Love this Spa, cannot say enough good things about it. I have been several times and each visit is a very welcoming relaxing retreat. Their massage therapists are wonderful and they have a wonderful esthetician team.

Tara Cormier

Love Nakai. I had my hair done a few days ago. Kya is absolutely amazing. The best hairdresser I have ever been to. I love this place. So hip! I love that you can order a mimosa while you are having your hair done. Great location. The chocolate's are tasty. They go above and beyond to make you feel comfortable.

Christine Sexton

They booked my appointment on the wrong date and then they were completely unapologetic for the mishap and did not try to compensate me for the mistake regardless of having email proof of me booking for the specific date. As well no blame was taken and it was pushed aside as was I. Would not recommend to anyone who does not want their time wasted.