Reviews of Pool Store Canada (Spa)

Katy Carley

Very happy with service provided. I purchased a solar cover 3 years ago and its quality deteriorated this summer. I contacted PSC and sent pictures. They recognised the problem and credited me 60%. All of the people I dealt with were friendly and helpful and sent a replacement with free shipping in a timely manner. Very happy and will continue to do business with PSC in the future.

Danielle Fatica

I recently bought some hot tub cushions and the customer service was outstanding. Roger sent me a personal thank you and when I had a couple of questions - the response was clear and immediate. Nice!

Brian Sweeney

Hot tub heater and circuit board went. Couldn't find the original one, but Roger helped me find a compatible board and heater which was actually better for the same price. Needed them fairly quickly (heater died in February) so paid a little extra for rush shipping. I had a shipping confirmation in less than an hour and it made it from BC to Ontario in less than a day. Everything worked perfectly.

Steven Turner

Getting a good price is one great thing. It is..when things go wrong you then learn about the online store that you dealt with. We had intermittent "start up" failures with a pump that we ordered in April. Roger walked us through the debug process. A ship back error occurred on my part that would normally impact the warranty process time line. Unknown to me, Roger submitted paperwork to the pump vendor ahead of time. Result..replacement pump shipped out and arrived at noon last Wednesday...THE LAST 18 degree sunny day prior to days of 7 degrees and straight rain in Ottawa. Replaced the pump and got the tub filled that same day...the old Coast (manufactured in BC....same province as Roger's store...) has been sweetly running since!!! Major Kudos to Roger and his team!!! James from Ottawa

Shawn Anderson

WOW... over the top customer service, I'm going to be using my experience as an example with my university students in one of their upcoming classes! Roger emailed soon after my order (which was shipped incredibly fast)... my (first) order arrived on time and exactly as described (genuine XP2 pump, new in box)... and now my latest order (topside controller) was ordered this afternoon and a few hours later it's already been shipped and picked up by Purolator. Not sure how the one reviewer here had such a bad experience, my only thought is there's a lot of similarly named (but not even comparable) companies online. On top of that, his prices are very competitive, and I'm all for supporting Canadian companies and business owners when possible, compared to a big online seller named after a river in South America... ;) If I could give Roger and Pool Store Canada 10 stars, he'd get them!

Meg Sliwowski

I purchased some hot tub accessories for a friend online and the customer service, response time, price and care was all fantastic. Very impressed with the personnel and professionalism of this store.

Chris Bellefeuille

I was doing a seal change on my Waterway hot tub pump and the pump was in quite poor condition, really not worth salvaging. I found the identical pump online at the PSC site for a very good price and ordered it right away on a Saturday night. On Monday it was moving and tracking showed it due to arrive the next day. Sure enough, it was waiting at the post office pickup station that night. I wired and installed it and was back in the hot tub that night with <4 days downtime. Great service, and good communications too.

Doug Hickey

Excellent experience, fast shipping and personal service. My 23 year old Beachcomber Spa feels much better. Highly recommend!!!!

Gary Leskiw

I recently purchased online using their website and I have never had such personable service while making an online purchase! Great prices, reasonable and fast shipping. I would definitely use them again! Thank you Roger!

Trevor Maber

Not often do I receive exceptional customer service but Roger and his team from Pool Store Canada provided amazing service. They answered all of my questions promptly and were a pleasure to deal with. I recommend buying all of you pool and spa needs from Pool Store Canada.

Sandra Hills

Do not use this company, the customer service is terrible. Contrary to what was said below, I actually am a customer. Here is the receipt with the last 4 digits of my credit card.

Kenison

Very pleasant and helpful