Reviews of Arctic Spas Regina / Sunset Bay (Spa)

Nicole Petrisor

Very helpful with selecting a tub but it went all down hill from there. Five days after installation the hot tub still does not work. I have changed my schedule to accommodate their staff to come out yet they don’t come when they say they will. Overall a very disappointing experience.

Jennifer Lyn Squires - Jen

Matt and Keegan dealt with a service call to install screens and they were wonderful. Very professional and friendly. It was clear they cared about doing the job correctly and despite the difficulty of the job they were very quick. They even helped with a different issue with no questions asked. Highly recommend.

PaulE _

Good service value

cory Johnson

I had been looking for a green mountain grill Davey Crockett tailgate smoker for about a month talked to them over the phone had my order placed in minutes with quality fast friendly service. I would highly recommend dealing them on anything you would need

Kevin Galbraith

i went in and talked to Steve really knows his stuff on hottubs and awesome customer service and just a great experiance

Kaelyn Totten

Always A+ service!

Derek McMillan

Steve factory ordered the tub to the specifications we wanted. Dean and Adam have also been great with the install and service provided. All three have been available for any and all questions. Oh, and the tub is great as well!

Corralee Smith

My hot tub was not purchased here and lets be clear I would never even consider buying one here after the experience I have had with the service department. First it is weeks upon weeks before you can get the guy to come and even look at your tub. His experience and knowledge is limited at best and going the extra mile for a client is non existent. I went all winter without my hot tub because it was too much work for him to thaw out a small pipe to put in a new part. I finally called a different company this spring, they were at my house the same day I called and had my hot tub up and running in 30min. I have been waiting for this repair guy since Aug...... enough said, you get the idea. Go anywhere in Regina but here.

Dakota Fedak

While shopping for a hot tub last month we had a great experience at Sunset. Ultimately, we chose a hot tub from another manufacturer but the customer experience and knowledge here was superb. Great work.

Reg Dyck

Nice Products

Sarah Kozusko

Bought a hot tub over a year ago. We had an electrical issue last night and the store owner came at the end of his day in -50 to make sure our hot tub wouldn’t freeze and it was all fixed it today. Love our tub.

Tammy Cooper

The lady didnt hàve the filter I needed but was very willing to find the and order the right one for me

Jessica Crabbe

This is going to be a LONG story and would be completely different review if I did it when I originally purchased my hot tub. About 4 years ago we purchased our hot tub from Barclay at sunset, who was amazing, answered all my questions in a timely manner. Made our experience enjoyable and always communicated with us on what was going on. However, I reached out to Barclay early June of 2020 about some panels that were cracked and broken headrest. Found out that Barclay didn't work there anymore. I dealt with a different person, he asked for photos of the hot tub and headrest. I message him two times after sending him the pictures to follow up but It took until August for a response and with a response that it slipped past him, head rest were on back order and panels take longer to get here. I message the employee again in January 2021 as I still haven't heard anything. After a few days, I called the store to actually talk to someone. Found out that, the email for this employee had been down for the last 6 months and all their orders are by email, I asked why I never received a phone call about the delay if the email was down, they have nothing on paper for customer information. So if their system goes down they have nothing to reference. He used COVID as a delay, which I understand to a point. He was very rude and disrespectful. At this point, I would never recommend sunset to anyone. I did call back and asked to talk to the owner. Only thing that came from that was, they were working on getting his email working and normally people like him. I received an email on January 8th 2021, that he message the rep for an ETA on the panels and still nothing to this day. I have messaged them on April 17th for a follow up. Now it's a waiting game. If parts are on "back order" or have been delayed. Good customer service is calling and following up with the customer to keep communication going, then it doesn't seem like you have forgotten about your customer.

J Canada

Awesome service and prices. Also, if you need onsite service their staff are outstanding. We have had Cory out of our place a few times over the years and he is super knowledgeable, friendly and efficient. Highly recommend this business for all your hot tub needs!

Aaron W

Bought a used Arctic Spa on line. Have had two major issues with it and these guys have saved my but twice now. There prices to get the items I needed to fix my arctic spa have been great. I have only dealt with a young dark haired girl at the front desk during the week and she has been awesome. Seems to know a lot. Thank you so much.

amanda windrem

Steve is very knowledgeable and he helped us choose the hot tub that best fit our family needs. We were unsure of a lot of elements and he was able to guide us along the way. As we are new to the area, he helped us with finding an electrician and literally anything else we needed information about. On installation day, the team was extremely helpful and professional , they helped us get everything into place and set up. They showed us how to use our products and when. Super happy to have found them. If you are like us, who do not know much this is the place to go to.

lance melnyk

Amazing help for us new owners

kristen Bulych

This business are truly professionals in their trade. They are well stocked on anything that you may need for your hot tub. Go in and check them out.

Al Mc Donald

My wife and I got our first hot tub there in 1994. We have been dealing there ever since. The people are outstanding and the service is great. They have never given us a reason to look elsewhere.

Tom Fulcher

I bought my spa from this business 13 years ago. It’s probably due for a replacement but it is still running fine and I’m waiting for something major to fail prior to replacing the spa. However it just keeps running. Over these many years, I have had to call their service department a few times for assistance or advice. They have always been extremely helpful. Today I called Cory once again and as usual, he provided me the necessary information I required to eliminate a service call. You just can’t get better service than that. When it’s time to replace my spa, there is no question the brand and dealer I will be going with. Thanks

Nathan J

I recently purchased an Artic Spa from Sunset Bay and I definitely made the right decision. Highly recommend Purchashing from here for not only the Quality product but the service received. Thanks to Steve and the crew.

JS Group of Companies

This is the best place in Regina for hot tub sales & service, I wouldn’t go anywhere else. Prices are always good and their staff is fantastic.

Darrell Neu

Great service!!! Experience was great all round. Knowledgable salesman, great install team. Two days after my install I called with a service problem (totally my fault) they came out of town and kindly educated me. They said it was no problem , its what they do. True pros.

Dwayne Burns

Helpful staff, good selection of products

Ken Kluz

Great service and they care about you even years after your tub purchase . Arctic tubs the best for cold climate

Kelly Holstien

Nothing spectacular but adequate.

Derek P

Ordered a custom hot tub from Steve back at the end of October 2020. The tub arrived from the manufacturer ahead of schedule at the end of January. From the first time I phoned the store, to visiting in person, then getting the tub delivered the service has been top drawer. As a first time hot tub I’ve had lots of questions. Steve was always available to answer them for me. I would have no hesitation in recommending Sunset Bay if you are looking for a hot tub. Also, the tub I got has been great too. My family and I really enjoy it. Thanks to everyone at Sunset Bay for a great experience!