Reviews of Palazzo Salon & Spa (Spa)

Renée Grenier

Great Salon and Spa but very costly

Antaya Fairless

Beautiful place but honestly I had a bit of a bad experience... I bite my nails and had made an Appt for fake nails. The woman said she couldnt put them on because they were too short (never had an issue anywhere else) and I was told 60 dollars for the fake nails. So she just trimmed and painted them but I was STILL charged the 60 dollars.. And it's great that it's a vegan company but honestly the. Nail polish lasted a few days..... Came off in one big chunk off each nail like 3 to 5 days after and normal nail polish lasts much longer. I won't be back for nails but I will be going back to try other therapies.

Stefana Orlaie

I very recently had my hair done by Emma at Palazzo and I just absolutely had to post a review. Emma spent hours planning for my visit - which was for a cut and a challenging colour treatment. She consulted with me prior to my appointment to be sure of what my dream was for my hair. She went above and beyond my expectations- and once I arrived that continued. She was exceptionally personable and made me feel relaxed and confident. I could tell by her professional and skilled approach that I was going to be thrilled when she was done - and I certainly was! I’ve never been happier with my hair and with a stylist! Thank you so much Emma!! I’ll be seeing you again!

Keirstons McDermid

Love it ! Will definitely be back

Karoline Lawson

I had the privilege of Sarah doing some balayage in my hair today. She was courteous, friendly, and best of all, funny AF - she met my expectations wholeheartedly. I’ve already booked my next hair appointment and will be spreading the awesomeness of this salon. Thanks for the great experience you guys!

Sylvie Proulx

Always wonderful from hair to pedi and everything in between !

Lee-Ann Gathercole

My daughter was going from waist length to pixie and everyone there, especially Sam was amazing ! Sam spent 2 hours with her for a cut so patiently and supportive and my daughter left thrilled with the results :) Thank you !

Justin G

It's amazing Kristen makes me look pretty fabulous!! ????????

Alice Ayers

Amazing staff. Amazing products. Amazing experience. I highly recommend any of the hair or esthetics services. They do not disappoint.

Margaret Ann Giganti

Great service

Lisa Letourneau

Friendly staff and great service. From hair cut and style to massage, mainly pedi and more, Palazzo is a relaxing wonderful experience.

Graham K

Amazing from the moment I entered the front door. Incredible reception from all the staff, truly made me feel welcomed. The decor is simple and tasteful, the atmosphere is bustling but not noisy, and most importantly the place was presentable, and clean. My hairstylist, Hilary, was with a client but still acknowledged me and hustled up a fresh brewed coffee while I waited. Although just a wash and cut, I was treated with care and attentiveness. I received the best head massage EVER! The shampoo treatment was phantasmagorical! My only trouble (not really) is the only magazine, with haircut ideas for males, was preferential to hipsters. The hairdos in it will soon be remembered like 80's hairband mullets . Thank goodness for Hilary. Her sharp eye and sorcery with scissors laid my mind at ease. She gave me a fashionable but not over the top cut I was proud to wear. All in all I walked out of Palazzo feeling confident, and a little spoiled...amazing staff, I will be back again!

Amanda Levy

I began here when Emma was beginning and every haircut has been great. Emma welcomes discussion and checks in to confirm changes or suggestions. Overall atmosphere and cleanliness is top tier!

Meg Ann

I’ve been getting my hair done here for years. It’s the first salon that I always come back to. Kind staff, nice atmosphere. Today I had my first facial, it was amazing- full of information, great products, and amazing service. I highly recommend

Eden Elysse

Beautiful salon. Awesome hair dressers. They made my hair healthy, shiny and it's finally growing again!

renee sawatsky

I went to Hilary for my first post covid cut and colour. I had just moved from Edmonton in the spring and was on the hunt for a killer colour artist and style master! I found her! She nailed it! She helped me pick colour and the style. She made contextual suggestions and delivered excellently! Sooooo darn happy. Already booked my follow up toner time.

Jay Kardell

Beautiful place, friendly staff, and amazing service.

Ainslie

Palazzo salon and spa offers a relaxing and tranquil environment for all hair and beauty needs. I always love getting my hair done at palazzo and Alisha does an amazing job every time. She listens to my ideas and helps to come up with something that perfectly suits me every time!

peter zelko

Hilary is the best.

Julie Stapleton

Taylor is very talented and always friendly and cheerful. I had to change my appointment and the receptionist on the phone was helpful and professional. My hair looks awesome and it was so nice to be back in the salon!

Jamie Camirand

We went for the 2 for 1 special with Taylor. Our son and I haven't had such a good haircut in a really long time. As soon as we walked in we where treated very well. Everyone was professional and courteous. Coffee was excellent. Prices are fair. Salon is well kept and clean. Our family loves supporting local small businesses. We will certainly be back again.

Ryan Murphy

Great service and great staff! Highly recommend them.

R & A Hunter

I had been a long time goer. And when I get the chance when visiting family to book myself in for mommy time. I had the pleasure of having Tiffany. She given me an amazing hair colour make over while keeping the shade professional. Good price, great atmosphere and reliable hair products to upkeep hair colour. Recommend this place for sure.

Chris Lagesten

Tiffany rocks! It was my first time in a long time going to a salon for a haircut. It's a nerve wracking experience for me because I've had some pretty bad salon experiences in the past. Being a guy, sometimes a salon is an intimidating place, but not here! The atmosphere at Palazzo is relaxing and comfortable. All the staff were friendly and welcoming. I have Tiffany a rough idea what I was looking to get done. She asked lots of questions to make sure I was cool with what she was doing and we had some great small talk. I left feeling and looking great (and a whole lot lighter lol)! I definitely would recommend Palazzo to anyone looking for an upscale salon with reasonable prices, especially in Downtown Welland! Thanks ladies!

Alexander

Upscale salon in the heart of Welland. Staff were welcoming and friendly. I can’t speak for the spa services offered but Tiffany did a great job on my hair.

Chey storey

Clean, amazing people and amazing work!!

Christina Martin

Excellent salon and staff! I am always super happy with my hair and sugaring!

David Borys

Ten years and I would not even consider going anywhere else. Today's a snow day and I still showed up for my appointment. :-)

Carrie Polynkin

Beautiful salon, talented and friendly staff. Made me feel like a welcomed guest even though it was my first time visiting. Definitely won't be my last! I'm very happy with my hair colour and I received some great advice on how to tame my unruly curls!

Jessica Stephen

Hilary is by far the best hair stylist I’ve ever had the pleasure of seeing.

HMC

Everything about the salon is simply the best...atmosphere...staff...environment...decor...services offered.

Senka Ekmescic

I was looking for a hair stylist to do an up do for my elopement wedding. I was not familiar with any salons as I had recently moved to Niagara. My colleague suggested i visit Palazzo Salon. I had my consultation with Sam. During my consultation, she did a sample of what it would look like and i absolutely loved it. She even came in to work 2 hours before her shift to do my hair to ensure my wedding runs smoothly. I highly suggest booking you next up do with Sam. Thank you again so much. You are awesome!!!

Brian Glasgow

The massage I received was perfect from start to finish.

Victoria Sivak

Every experience at Palazzo is so friendly and relaxing.

Stephen Canjar

Always a great experience. @hairbyhilary does amazing work

Nicole-Marie Chmielecki

Ok y’all need to check this place out, seriously. Everyone is so kind, it’s got a wonderful vibe when you walk in, clean, spacious, and I had no problem finding parking. The cost of my appointment was extremely fair and all the costs were laid out before we even started - my quote was accurate and reflected on all the hard work my stylist went through to transform my hair. I had the pleasure of having Sam do my hair, and it was more than a pleasure. She is amazing, personable and extremely realistic and down to earth. You can talk to her about anything and it’s a complete judge free zone. I changed my mind a few times and she was easy to work with when it came to my hair goals and her comfort level of not completely destroying my hair. She’s patient, takes her time and is very gentle! Also Jay who works at the front desk has awesome brows and is super gorgeous! ???????????? I have already booked my next appointment.

Janet Westwood

Went this morning for first cut in awhile. Very pleasant staff. Put up with me calling as I’m new to area and directed me to their shop. I forgot my mask and they had mask on site. Thanks again for the mask. Sam did a great job on my cut. Asked lots of questions to make sure she was doing what I wanted. I will be returning

Mariska Ceci

The best

Korynne Cousineau

Loved my experience at Plazzaos! I went in wanting a subtle balayage and Melinda did such a great job! I haven’t stop smiling since! I also found the price reasonable and it didn’t take up my whole day! I’d highly recommend to all of my friends

Laura Dunkley

Professional & friendly staff with amazing talent! This is Toronto quality.

Lucie Huot

Thank you Laurie, it's been almost 10 yrs and I love my hair every time I leave. I've also had massages, pedicures and manicures. All the services are excellent, the staff all very professional and very qualified.

Amy Cormier

One of the best facials I have ever had. Emily was friendly and knowledgeable. Will make this and her my go to from now on!

Mae Mae

I've been going to a bunch of salons trying to find the right fit for me, and i think i've found it! I always come out of the salon with a great look. Only complaint is that the price is a little high for a student with a minimum wage job.

Jessica Mostert

I had the most wonderful experience at Palazzo spa! Staff are so professional and made me feel like a million bucks ???? It was the best haircut I've had in years!

Zandra Gabriel

A very satisfied customer here! I’m glad I found Emma of Palazzo Salon and Spa! She did my hair color and cut for a couple of times already and I always love the end product! ???????? I’m never going to other salons!????

Collin Marchand

Hilary was great. Best cut I've had in a long time and the salon as a whole was comfortable, very low in fragrance, and all the staff was very friendly and professional. You certainly do get what you pay for.

Linda's Office

I've been seeing Kristen for as long as I've known my husband. It's been 10 years and I wouldn't go anywhere else. Love this place!

Tim

Great Sevices and great staff. No issues.

Cara D

Hilary has lots of talent and really invests her time and knowledge into each client. I drive 45 minutes just to see her.

Mari G

Beautiful salon, but I wasn't impressed with the service I received; I felt ignored while my hairdresser rushed around with orher clients and didn't end up getting the proper highlights I wanted. But the cut was perfect.

megan sheppard

The staff was amazing and friendly. I went in for a huge change going from long to short hair and my hair stylist was confident and excited to do it which made me feel comfortable leaving such a big job in her hands. I will definitely be going back!

Greg D'Amico Sr

Great service and very professional.

Kerry Shedden

Absolutely love getting my hair done here. Amazing stylist!!

Melissa Chue

Always a great experience with Emma. I completely trust her expertise and opinion to get my desired results :). Everyone there is very friendly! The salon is clean and consistent covid protocols in place.

Amanda Schriver

Emma did an amazing job! Thank you so much!

C L

Very friendly staff they lissions to .

Natasha Douglas

Kristen transformed my ombre looking blonde hair to a stunning platinum blonde shade that I absolutely love!!! She trimmed up my hair as well and made me feel so beautiful and fresh. I had a tea while I waited for the colour to set and the atmosphere was very nice as well. I came out looking like a totally different woman lol thanks can't wait to come back in again for some more pampering. ????????

John Mucicko

I love my hairstylist Annamaria smith :) I found my forever salon !!!

Muffin

Wonderful place!

Rebecca S

Love this place! Taylor is the best! and it's like mini white oaks here in Welland ????

Emily Burns

Beautiful and clean salon! Fantastic spa services by Jasmine!

Nicole

Loved this place. The service is great, the stylists are professional and friendly. Very happy with the service ! Will definitely be going back.

Wayne Tong

Great place.excellent staff.Emma did a great job on my wife.will come back.

Kate Leigh

As always, the service is great. They could look at replacing the pedicure chairs, not as comfortable or easy to get into as I would like.

Isabella DeNardi

Hilary did an amazing job cutting my hair! She’s super friendly and so great at her job!

Alana Coffell

Sam is an exceptional stylist and human. The salon is clean, friendly and easy on the budget. I always enjoy my time there.

Véronique Bédard

The staff is great. Beautiful surroundings. Love my cut, dye and highlights!

Brandon Houser

I went here to follow my hair stylist Alicia, and once again her customer service and overall demeanor were completely outstanding!!!!! By far the best stylist I have been to in a very very long time!!! To highly recommend her would be an understatement, if you want to go to a place and to a stylist where you feel very welcome and at home, then by far Alicia at palazzos is your place to go!!!!!!

Megan Grocholsky

I have been going to Palazzo's for about 10 years... Wouldn't consider going anywhere else! Customer service is excellent, staff are friendly and accommodating and the quality of the work done there is top notch. I've had haircuts, colours, nails, body treatments and anything else you can think of, and never had a bad experience! I have recommended Palazzo to many friends and family and would continue to do so!

Jessica Pieroway

Another amazing experience from Jasmine! She is very talented and professional! she deserves a raise!

Becky Dimarcantonio

Always a great experience, tiffany is my go to stylist and she's amazing. My favorite salon hands down !

Melissa

Hilary is amazing at what she does. There hasn't been an appointment that I have left without a smile on my face. Reception is always great and super friendly. Great covid 19 precautions in place

amy barber

Great atmosphere, wonderful staff, quality service.

Lise Learn

Very friendly atmosphere. Makes you feel valued.

Donna Labelle

Always look and feel great from the great team at Palazzo. Thanks Kristen and Hilda.

Andrea Watson

Samantha is incredible. She’s honest about what’s best for you hair, and puts the health of it above everything. She did an amazing job and also recommended some great products to take home. It was a very emotional experience seeing how great my hair came out and I’m very thankful for the great job that she did.

Kayla Giguere

Everyone at the salon is so amazing and friendly

Richard Pilcher

I like the atmosphere at Palazzo. My stylist was friendly, professional, and helpful with problems I was having with my hair. I would recommend Emma to anyone looking for a good stylist.

Madison Chatwin

Love it here! Katie and Melinda have both been my stylists and have outdone themselves each and every time. I have also had the chance to experience most of the spa services and I definitely won’t go anywhere else now! Love the staff, the environment and every service is done to perfection. You will not be disappointed with Palazzo’s!

Anne Agnew

Taylor did an excellent job cutting and styling my hair

Heather Scott

Friendly staff, professional services.

Katie baby

So happy with the work Emma did, very fantastic salon, clean and very friendly staff.

Krista Pals

I had my cut and colour done, had to go back and have it re cut because it was awful, and let's just say I went to my regular hair dresser 3 days ago and she couldn't believe how bad the colour was, she said I barely got half a head of foils and it was blotchy. She had to fix and redo it, and Now I get compliments on my hair.... The girl 2 doors down just went to the same girl and her hair looks just as bad as mine, she left grey in her hair and did pretty bad foils.... Will not recommend this place, I have been recommending people don't go here..... I've never had to tell a hair dress to get a brush away from my head before, I left with extreme anxiety!!!!

D Ricard

What an amazing place. I should have done this years ago. Thanks again ????

brenda gabel

Shea Butter Aroma Body Exfoliation and massage with Elsy was absolutely amazing. Highly recommended

Linda Poliquin

Great place with amazing staff, had my first hair cut at Palazzo salon & spa a few days ago I am very happy with the result. If you are looking for a clean and relaxing salon that does an amazing job then I definitely recommend Palazzo.

Lenora MacMaster

Emma was amazing! She’s so sweet and thorough. She told me about the products she was using, and I loved them so much I bought some for home. Everyone there is so lovely. Highly recommend!

Sandra Biro

I love coming in for a hair cut. They are all wonderful and have helped me come up to date with my styles.

Rachel Sherriff

Amazing staff. Very clean and professional environment. They offer an array of different services. They even conviently offer Text and Email Reminders, which I appreciate so much!

Sue Fry

My new place to get my nail and feet done. Jami is the best. Prices comparable. Very friendly staff

Nicole Giguere

Staff very professional and happy! Great service and grear reputation!

Stacey Graybiel

I'm curious as to where my original review went as to why I decided to leave my scheduled booked appointment? Thank you for the offer to be there for my future beauty needs, but unfortunately I can not justify paying more than my car payment for your services. I booked services according your your online price list, assuming the prices would be at the high end of your price estimates since my hair was long. My quote from your stylist was double what your prices were online at their highest price point and did not include tax or tip after. So yes, I felt your salon misrepresented itself. Had I known upfront my hair would have cost more than my mortgage payment, I wouldn't have booked an appointment, gotten a babysitter and drove to your salon in the first place .

Melissa Holten-Andersen

Fantastic salon! Tiffany colour corrected my hair and it was better than I could have thought! I’m so happy I found her. From the moment you walk into this salon the staff make you feel comfortable and welcome which makes you look forward to your next visit.

Al Campagnola

Very strong with Covid protocols, cheerful and professional all the way. Very happy with the price and the quality of hair styling! Highly recommend

Brenda Hardison

Had a massage, very relaxing and an excellent experience. Very professional. Seems to be able to find areas that are causing me issues. Truly awesome.

Jackie Tong

Beautifully decorated Friendly staff was completely satisfied with stylist Emma did a great job

Ally Swords

I used to be afraid of salons after so many bad experiences, I spent years cutting my own hair before I started seeing Taylor. I love this salon, highly recommended!

Jennifer Barnes

Got my hair done by Tiffany. She did an awesome job. Will go back for sure.

Gina Beretta

It's tricky finding a place that takes good care of you in an honest and warm way. Thank you Jasmine, Jay and everyone and Palazzo Salon and Spa

Shy Cutler

I've been here for prom years ago and stopped in every so often, great choice for getting bedazzled and classy !

Laima Naimi

I am going here to get my hair done, the employees were so nice and helpful and very professional. The whole salon was clean and very safe. I am excited to get my hair done, I will update as soon as my appointment is done, on how I liked the service; but guessing on the conversations I had I think it will be great ???? Update: OMG this has been one of the best salons I have ever been to; it was so refreshing. Tiffany did an amazing job, I love my hair. This was such a great experience I cannot wait to come back for my hair also try out their other services.

Jeremy Shibley

Great place! Staff is friendly. Got the luxury hot towel shave with Hilary, which was amazing. Highly recommend Hilary to guys looking for a cut or shave.

Tara Turner

Staff is friendly

Jessica O

Everyone here is so friendly and knowledgeable! My hair always turns out exactly how I want and all of the spa options are lovely

Emily Chappus

My first time there, needed a cut and colour. Tiffany did an amzign job! Staff was extremely friendly and helpful!

Mollie May

Taylor is the best … she helped me transform from long to a pixie cut with confidence… Thanks Taylor ????????????

Mel Gallant

This is my go to salon. Tiffany is an incredible stylist and has never let me down. I moved here 3 years ago and found Palazzo online. I thought I would give it a try. Let me tell you, I haven't left! The service and staff are amazing and Tiffany is the best! She is so down to earth and has done an incredible job EVERY time. I have recommended it to family and friends and they also rave about it.

Sam Bertran

I went here for the first time yesterday for an appointment with Anna. She and the staff were beyond amazing!! The salon is very comfortable and cozy. I had a hair cut and Anna went beyond my expectations and nailed it! I will definitely recommend my friends and family to come here. Wonderful staff and salon.

Demitra Lima

Went to Palazzo for the first time yesterday with my boyfriend for our anniversary and it was amazing !!! The staff was super friendly and nice. The two girls we had Jami & Jasmine were amazing!! They do a great job at what they do!! Its not overly priced like a few of the other places I looked at before finding this spa. I love that they are a vegan company with plant based products!! Definitely plan on going back more often. It is worth the drive ????

Morgan Hicks

Amazing hair salon!!!! Very professional super friendly loved my hair would definitely recommend will be returning thanks so much:)

Michelle Leone

I have be coming to Palazzo since they opened and have loved it every time. Welland is fortunate to have such a high end salon/spa right downtown but without the high end price tag. Every team member is talented, friendly and professional. It's a treat to be here.

Cindy Carey

Love my hairdresser Katie ❤ Does a amazing job to my hair ???? But all the girls there are amazing ❤

Denise Therrien

Had been going here for almost 10 years. Most of the staff are great. Kristen and previously Megan would cut and color my hair and ALWAYS did a great job. The products on display are great and they will always help recommending something. I gave it only four stars because a few of the staff members decided to gossip about something personal that I had opened up about and shared with my regular sugaring girl, with whom I had been going to for many years. Not cool.

Jan Reynolds

Just had a makeup lesson, manicure, plus eyebrow tinting and shaping with Nicole. She is great, and I really like the result. I have never had my eyebrows tinted before and it is something that I would definitely do again.

Amy Baxter

Always incredible service. Beautiful atmosphere, and exceptional employees.

Carli Pilon

Amazing everytime I go. Highly recommend!

Sara Slattery

For the last 6 years I have been going to Palazzo, every time I leave I am extremely satisfied. Laurie consistently delivers the best blonde colour. Not only does she make sure I have the best colour for me but she always recommends styles that suit me. She listens to what my concerns are and tells me what is and what is not achievable. I have also been to the spa under Laurie's recommendation and the aestheticians (Jaelle or Stefanie) have been amazing. My hair and skin has never been better!

susan turner

I love Palazzo! Hilary takes the time to get my hair exactly as I ask. She also makes suggestions and tries new things. It's always a good and fun experience!

Claudia Alexander

Great service. Jasmine is excellent!