I had gone here multiple times before and was very pleased with the result. However, my most recent time was not a good experience. In the past, there was never a charge for the length of the nail. This time when I went, after the initial base nail was glued on and about to be cut I was told that it would be an extra $10 to have them past the tip of my finger. Mind you, that was an extremely short nail to be left with. I was unaware of this and asked why and was told "everywhere is the same". I have been to multiple salons and never heard of this before. I remained polite and let her know that I was unaware of this, as the last time I was here I had not paid for the length. She told me "$10 more for your nails". At this point I politely asked for her to take the base nails off as I was not prepared to be spending the extra money (I only brought so much). She grabbed my hand to cut them short in order to take them off, and nicked 3 fingers in the process because she was frustrated with me. After that she looked at me and said "You owe me $10 tip now."
I have never had a worse experience in a nail salon ever, and was very disappointed and embarrassed as I had brought my friend here for the first time and had spoken so highly of this salon. I was as polite as possible to her and was not once snarky or aggressive or rude. I wasn't blaming her, I just didn't have the extra money on me that day. Needless to say I will not be returning here again.