Reviews of JD Spa Service (Spa)

Mark S

Highly recommended ! They work hard to achieve full satisfaction. They were totally professional and responsive to help. The owner John spent much time to help and even drove out to fix.

The Morgan

Awesome job !

Collin Marchand

no problems here at all. while the parts were a little expensive, I was given some options and I think it was pretty fair. the labour was reasonable, about what I was expecting. I wasn't home when the work got done, but when got a chance to look at my fixed tub, everything was neat and tidy behind the panels and there was no mess left behind. filled the tub up and it worked just "swimmingly". while it was a large, unplanned expense, I really have nothing to complain about. they did a great job.

Mike Parente

Currently dealing with John on a recent tub refurbishment. I acquired a used tub and was referred to JD Spa. 5 months later the tub was repaired after numerous delays and excuses. The tub repairs made were sub par and the workmanship of the repair is suspect. I will be requesting a full refund and legal action if the tub is not repaired. I seriously question this individual’s knowledge and practice. Look elsewhere in the Niagara region for quality, professional spa repair service. Once I have an update on this incident, I will post a follow up.

John Eriksson

Great service and very responsive! Very reasonably priced!

Adam Morgan

The owner of JDSpa service has been great to me and my famliy. Every time i have issues with my tub, they are here wthin a day or two. They are alway's going above and beyond of finding the problem, and ensuring it will not happen again. In my opinion this is one organized company. One thing is for sure you will be smiling when they are done

GA S

John and Dylan are very professional and polite! They did a great job on my old hottub. Tammy is also great! Thank you everyone! -G-

Alain Nadeau

Jd, is very knowledgeable and provided excellent service. Highly recommended!!

Tina C

I rarely write reviews but this one is definitely worth mentioning. When I first used JD Spas over 5 years ago I was a single female looking to find someone I could trust in repairing my hot tub and not be taken advantage of because of my lack of knowledge. John the technician took the time to explain and break down the problems my hot tub had and he warranted his work and parts. He was very professional and reaasurring and made me feel quite comfortable with the expences incurred. I had used this company several times and when I moved I had acquired a different tub. Roughly a week ago, my hot tub broke down and I didnt hesitate to contact JD Spas. They were awesome!!! They were quick to reply and please dont be disappointed if they arent there immediately. When a company is good, they tend to be very busy and that is sometimes a price you pay for excellent service. Who doesnt want EXCELLENT SERVICE?? They were there to trouble shoot in a few days and once my parts arrived, the tub was repaired the next day! I would highly recommend JD Spas. They are priced fair, excellent workmanship and extremely knowledgable when it comes to hot tubs. Definitely 5*

Sean Ireland

my Tub broke down late the other night and I called JD SPA service to come and fix it. I was thinking he would come the next day but, John said he could come out right that night. I was in sock and was so happy to hear that and how fast he found the problem. I will be telling all my friends and family that JD SPA SERVICE is the company to deal with. Fast, Friendly and knows what he is doing! Thanks again John!

Samantha Clemence

Well lets just say if I could give this company less than 1 star I would have. There customer service skills are worse than any I have ever seen. When the owner comes to your house and starts yelling at the top of his lungs at someone paying him for service its just ridiculous. This company broke something on our property and then refused to fix it. Then had the nerve to get so mad at us that he looked like he was going to throw punches. If you are going to get this company for any service I would strongly discourage you from using this company.

Dean Hallett

John has always been fair and honest! I have had two repairs done by his company with no overselling and fair pricing.EXCELLENT service!!!

Scott Verbeek

Great service the guys were professional and courteous ! The prices were fair and they went the extra mile

Ken Davies

John was great and Dillon was very knowledgeable.

Dee Tilbrook

I have been using the services of JD Spa Services for the last 5 1/2 years. John and his staff have always exceeded my expectations! I can not say enough of his knowledge and ability. Would I recommend this company? Any day, every day.

George Bobro

Eleven days and three phone calls later, I am still waiting for someone to show up and service my hot tub. Forget about using this service, there is none. Find someone else to look after your needs.

Susan Salvador

Totally recommend John anytime.. He's 5* all the way. The reason that I wouldn't go anywhere else.. is his knowledge, honesty, helpfulness and fair pricing