Reviews of The Urban Spa Peterborough (Spa)

Vanessa Bruce

Very accommodating and welcoming staff/atmosphere.

Erin Stranaghan

I always enjoy my experience here! All the staff I have interacted with are so friendly. Serena is lovely and I always leave with a great hair cut!

Kat S

I can not speak higher of this place. Mitch has taken such good care of me every time, I absolutely adore him! In addition to this Tyler the beautiful soon to be RMT is now one of my new favorite humans I look forward to many more spa days in the gifted hands of these two!

Amanda D

It's ok.... not sure why its rated the best of the best in PTBO? I have been to hundreds of places and this is a cool and cute place but more of a home setting, a tad cramped, over priced and not so spa like.

Yaysi Solanyi Gonzalez

Very good place, customer service is amazing.

Andrew Duncan

Tyler is an awesome RMT

Mary Heenan

Super friendly and helpful staff. Cosy atmosphere. Good product selection.

Katelyn Huizinga

I really loved the atmosphere here. And the ladies that looked after us were really lovely. When the one girl brought us lattes she had done little pictures with cinnamon on top. I left with very pretty toes and my mom was pretty happy with hers.

Carmen Rodriguez

I basically got a makeover today: I got a bang trim, brow wax and tint, and makeup tutorial. I couldn't have asked for a better experience! The trim was quick, but on point. My brows look amazing. And my makeup tutorial was super helpful! I look forward to going back for other services ????

Jennifer Vandenburg

Serena is a miracle worker! She transformed my fried hair with terrible over grown roots into a healthy look with colours that will grow out in a natural fashion. She understood my wants and blew my expectations out of the water.

K Holley

I'm biased but I love this place. They offer an amazing atmosphere, awesome experiences (they don't believe in services, the offer experiences) and great value-added benefits like a FREE coffee bar. The staff are amazing, the culture is special... no wonder they are the fastest growing spa in Peterborough.

Katie Hetherington

This is my favourite spa! The service I receive here is always excellent. Hair stylist Serena is friendly, professional and incredibly talented. She consistently goes above and beyond to ensure customer satisfaction. The Urban Spa has a lovely and calm atmosphere. There is always a friendly face at the front desk to greet guests upon arrival.

Suzanne Aasheim-Sorensen

I come to get my lashes done every couple weeks. Super natural looking and beautiful.

Teresa Bowskill (YogAdventure)

I had my eyelashes tinted at your spa yesterday. I have been there several times for this procedure. The aesthetician didn’t use paper pads under my eyes, which I thought unusual, but didn’t want to question her expertise. I paid then left for an appointment immediately after. After greeting everyone at my appointment, I used the washroom and a quick look in the mirror showed a big black line of dye down the center of my nose and black underneath and at the outer edges of my eyes. I was pretty embarrassed and used soap to scrub the dye off my nose, but after scrubbing under and the outside corners of my eyes with soap, it was still noticeably there and irritated. I returned to your spa after my appointment to hopefully get the black off my face. The receptionist was quite lovely and apologetic, but the aestheticians were both busy. I was sent to the bathroom with a big plastic jug of olive oil and pads to remove the dye from my face. Needless to say, this was not a good experience. At. All. I’m not one to complain, but I’m sorry, this just won’t do. My email was dismissed by customer service. Very sloppy work (especially around the delicate eye area) and no integrity.

Ghada Hussein

Best spa in Peterborough. Friendly and professional. Must try the boreal massage.

kalyn henderson

Staff are always friendly and thrive to put their clients comfort first! New to the area and really enjoyed my visit, will definitely be returning very soon! Wanted to give a special thanks to Brooke for going the extra mile for me! Impeccable service!!

Trish Lee-Roth

Whenever I call in to check on services, Taylor Drake is the friendliest voice on the phone. She is polite, cheerful and so enthusiastic! It's great to see someone who loves her job! Must be a great place to work

Harlie Bein

I have been a couple times mostly for waxes, and Jennifer is great I love the service and she makes me feel very comfortable. But I recently got my hair done, and it was disastrous. It's nothing like what I wanted and looks like it was box dyed, I also didn't get money back for it after I paid almost 200 for something I don't like...so I'm expected to lose my money and deal with a colour I absolutely dislike. Will not get hair done again, or come back at all.

Candace Wells

Had a great massage here. Wonderful staff.

Sarah Mathison

Wonderful experience for a pedicure. Lovely esthetician who was easy to talk to. Really appreciate the parking lot. Beautiful facility.

Jessica Leska

Paid over $80 to get waxed and wound up having some skin removed. My girl back home can do this in 4 strips, this girl took over 10 and in some cases re applied the wax, hence the missing skin on my wedding night!

shawn munro

Pour service the manager does not allow customers too speak when customers are always right Tiffany is rude and disrespectful, I have too say to anyone thinking of going here or that goes here I recommend pettigrew spa they by far do a better job on hair colour I loved my hair when I went there six months ago after I went to the euphoria wellness spa just once I will never go back my hair looks horrible and I was quoted two prices before I got my hair done which was a partial high light for 120 or a full for 150 tax included now I asked for the price quote exactly because I did not want to spend more than 150 for my hair so I said I would go with the one that will coast me 150 so we did at least I thought by the end when I went to go pay she told me 196 I was like what no than she said did u get a hair cut and colour I was like no just a colour she's like okay so 135 plus tax for the colour than she changes her mind oh u got a blow dry that's another 35$ what that is not right I didn't even ask for a blow dry nor was I told that it was separate from my colour I would just assume normally u blow dry someone's hair after they GT a colour either way u should at least be told if someone is charging u more for something when u pacifally asked how much it would coast before u get it done sorry but that's just horrible service I recommend pettigrew to everyone amazing prices and they treat everyone even new clients as if they were old clients they treat u right and are just lovely people

Rob Hermann

Awesome day! I don't go to too many spa's, but my wife got a couples gift certificate for the Urban Spa for her birthday, so I went. Kerri, the owner made me feel so comfortable and welcome, and the massage and pedicure were out of this world. I highly recommend this experience to everyone!

Emily Higginson

Very nice staff - amazing massage therapy services!

Alex Sullivan

Great service every time I come! Staff are extremely friendly and the chocolate latte they offer is to die for! A nice special touch when getting your nails done :)

Jac-Lyn Marren

Great place, friendly staff

Sky Lisette

Beautiful spa with a lovely staff!

Kira Feilders

Always a great experience.

Victoria Hum

Hi - Can the owner of the spa get back to me. I emailed Urban Spa on June 29th about some issues we had, no responses from the spa and also sent multiple follow up emails.

Becky W

do not recommend for nails at all, improperly cured, lumpy and theres marks on them. they didnt let me know that gel extensions arent offered until i arrived and started my appointment. paid $50 for my nails to be painted. not happy.

Marybeth Haines

The Urban Spa makes you feel like part of the family. Service is top notch and highly recommended. If you are looking for spa services, to release stress and tension, have fun and be a part of an uplifted atmosphere, this is the place to be! :)

Laura Sullivan

Great service and friendly people

Elizabeth Moody

The staff here is great and the building is beautiful and clean. I love the seasonal options

Anne Dorion

Got my nails done for a wedding. Nails are perfect and the experience was very pleasant. They made me a latte which was so amazing!!

H. Foster

Wonderful experience.

Jenn Anderson

Very good service and very pleased with my hair

Missus EmAreEss

The BEST place to go in Peterborough for spa services. Great staff and plenty of different services

Sandra Kizer-boughner

I have been twice to get my hair cut I wont be going anywhere else again. It's been a very long time since I found a place that actually doesnt let me down would definitely recommend

Julie Hall

i had a great massage with Alex here a couple weeks back. i would definitely recommend her. My shoulder still feels fantastic and it needed a lot of work. Thank you all so much ! Very welcoming experience.

JG Francoeur

Great spa for quick services or an entire day or relaxation and pampering. The best aspect of this spa is that it's boutique. It's not 'a factory' - you get to know everyone personally and everyone feels like a VIP! Try it once and you'll be hooked! Over 4500 clients served.

donna lee

Great Experience all round❣️

Kelly She

Super friendly staff, fair pricing and an admirable knack for customer appreciation. I was there last Friday for a hair cut and will return this Friday for a complementary eye brow wax ???? If your seeking a new spa I 100% recommend giving this unassuming location a try.

Marley Mac

I had a partial lash done by urban spa, which is roughly 20 lashes per eye. Less than 5 hours later, 10 lashes on each eye fell out. I contacted the owner and she said that it would be rectified and to speak to the manager. I asked for my money back and the manager is not willing to and wants me to have my lashes done again by them; why would I do that when the work is poor? I have to say that everyone was very nice, except the manager. I would just like my money back for poor product. Also, the manager keeps saying this has never happened, well it happened to me and I don't appreciate the blame being put on me.

Farzaneh Moradi

Great staff...great service

Gabrielle Tayag

I have only gotten brow waxing services at Urban Spa but I've been pretty satisfied with their work thus far. I appreciate the convenience of being able to book my appointment easily online.

denise gater

I enjoyed the most amazing facial followed by a manicure with Meghan. It was a pleasure to have such a skilled esthetician provide exceptional services! Thank you! I will be back for more!

Alisha Leigh

Although mistakes happen, our wedding group appointment (5 girls, the day before the wedding) wasn't kept. Bride had confirmation email. It wasn't handled professionally and the groups coordinator wouldn't even come speak with us to attempt to accommodate. Dissapointing. Went elsewhere.

Gacha_Weeb

amazing

Ryan Ham

Absolutely great service and great customer service I would recommend anyone to go here, never ever a bad experience, and staff are always very friendly, best part of my month is when I walk in there. Very loyal client here and nothing but absolute great things from this place, I love everything about it.

Lisa Ruston

Best spa in town. Great services friendly knowledgeable staff. Always on time.

Tobias Bernstein

Cole is one of the best massage therapists I've ever had. The whole place has a lovely atmosphere, and everyone is always super kind and friendly.

Matt Fair

The atmosphere at The Urban Spa is awesome. It offers a clean and modern environment that smells good but isn't overpowering. I love walking up to the charming building to enter such a professional entrance. I've only met a few staff but they were extremely friendly, professional, and talented with their work. An overall very enjoyable experience.

Cole L

The Urban Spa has been a life changer! Working for Kerri and JG (more like working with) has been the greatest choice I have ever made! We are Peterboroughs best kept secret!

Kim LePalm

I always look forward to my Urban Spa visits. Everyone is so friendly, yet professional. I've enjoyed my massages, manicure, pedicure, facials. Jen is the best!! I also have stocked up on the Eve Taylor line - it is by far the best I've ever used. I have been telling people about my Urban expeditions and how they have to visit them. I always walk out of there feeling great. I could go on and on and really they deserve 100 stars!

Norm Obey

Great spa. Staff are great. Always have a great experience there.

Samantha Burtch Whitteker

This spa was amazing! The customer service is fantastic there! We were greeted immediately and were asked if we wanted a beverage while waiting. My boyfriend and I went for a couples massage and we picked out aroma therapeutic melts and both of us pretty much fell asleep during our massages they were so amazing. We both were so relaxed and my boyfriends back pain was relieved afterwards. Then when we went downstairs we were given mimosas, fruit, cheese and crackers before we cashed out. I was so impressed and will definitely be back!

Melody King

I had my first visit to Urban Spa. I booked the Seasonal Deep Conditioning Hair Treatment and Hair Cut with Serena. It was absolutely lovely! Very relaxing. My hair feels wonderful after the treatment. Serena did an amazing job with my hair. Will definitely be returning. Also, very clear COVID related communication before my visit. I felt very safe throughout the service.

Brandon Meeks

I have been a few times for different things, relaxation massages and a pedicure. Each time, I have booked with Kyrsten, she has been wonderful every time, very friendly and polite and a great conversationalist! Between her wonderful service and the friendliness of the staff, it has been a great experience every time! Would recommend!

Kyle R

Really nice staff recently got my hair cut done there by Serena and it turnd out great.

Shannon Power

Relaxing ambiance for Manicures and pedicures

Kristie Virgoe

I Mariah is by far the best massage therapist I've seen in a decade. She has completely changed my life. Her deep tissue massages fix me up every time, no matter how tight, injured, or sore I might be. I can not say enough great things about her. If you are looking for a massage, be sure to book in with her.

Kayla Graham

I go to the urban spa to see emma v for my gel manicure, everytime i’m in the spa she is so accommodating and ensures comfort of her clients first. the first time i went to emma, i had very damaged nails from a different salon… she was quick and patient to help fix those for me and took her time with it. i would recommend emma and the rest of the staff at urban spa to everyone!! the rest of the staff is so friendly and pleasant

Jeneen Spellman

My first visit to The Urban Spa was a huge success! Everyone i met was so friendly and went out of their way to ensure all my needs were looked after! Before I even made it to the chairs to wait for my appointment i was offered a latte or water by Samantha who conducted genuine conversation while my esthetician prepared for the service! Mataya exeeded my expectations with my waxing and i can confidently say i would never go anywhere else!

Belinda Tungatt

I had my first visit there tonight and it was a lovely experience. Super sweet and friendly staff and my facial was glorious! Excellent products, smelt heavenly. I would absolutely recommend this place. Alexandra was great, perfect pre-wedding relaxation.

Natalie

Spent over $70 to get a Brazilian wax and left with untreated areas and raw skin. Wax was reapplied to areas many times throughout the session causing significant discomfort and pain. I've only ever had hard wax used for a brazillian and it was much less painful than this experience. Usually a wax takes about 20 minutes, however this one far exceeded 40 very unpleasant minutes. When the session was over, I was still left with areas with hair, very raw skin and significant amounts of wax residue. I would not recommend getting a wax here unfortunately.

m a welch

Great place! Had trouble with hair loss and needed colouring and cut. The staff gave me a drink on arrival and had hair done and eyebrows waxed. Both spent a great deal of time with me and was overly impressed! When you have any of the services you receive points you can use on future appointments. Place was spotless. No complaints and will return.

Connie Angevaare

The Urban Spa is amazing! I always look forward to my massage therapy treatments with Kerri, she has provided incredible pain relief and I leave feeling relaxed and rejuvenated. I absolutely recommend Urban Spa, I always look forward to my visits.

Marsha R

I had a massage today with Alex, and it was lovely! All the tension I had prior to the appointment is gone, and a few hours later I’m still feeling amazing :)

Melissa Anderson

Got burnt by the wax

Carol Cunliffe

The Urban Spa in Peterborough is by far one of the best Spa's I have ever been to. Their attention to detail is impeccable. They provide you with the best overall Customer experience and really go the extra mile to ensure that your visit with them is memorable, relaxing and they go above and beyond your expectations. You are not treated like just another "number" here - they really care about you and want you to look and feel your best. I have tried many of their services and have been completely thrilled with all of them and the people who work there. I have also recommended their services to my friends and family and they have all been more than happy with the services they received. ÅWESOME place to go!

Vince Killen

Exceptional atmosphere and staff!

Brooke Loader

Had a haircut with Serena yesterday and she did such an amazing job! It is light and has great flow. All the staff are super amazing! Thank you for the great experience :)

Carissa Ferguson

Excellent service.

Liz Heffernan

I highly recommend going if you're looking for a relaxing experience! A beautiful spa with very friendly staff!

Erin Roberts

Highly recommend Jennifer! Had a Brazilian wax done with her and she was amazing. Probably best one I’ve ever had and will only do one with her from now on!

Bonnie Naish

Great massage . Felt great . Small area tho .

Katie O

Mariah (RMT) is great.

Tammy Hetherington

Excellent appointment times available, great service amd products, friendly knowledgeable service providers.

Florance Goodridge

Everybody there takes very good care of you

Michael LeBlanc

The service is A+ I've had Tyler as my masseuse. He is absolutely fantastic!

Parul Madan

Excellent message place

Emily Kucharski

Had a wax and haircut and it was a great experience all around. I would deff return and get more services.

Robert Monico

Great place with excellent service. I always leave feeling stress free!

Kym Gordon

Got my eyebrows tinted and waxed today. Colour was good. Shaping not so much. Nice guy, although didn’t seem to know what he was doing. My eyebrows are uneven, boxy, and short. Won’t be going back.

Jayne Barlow

Such an enjoyable time.Staff very friendly and professional

Jill Whelpley

Samantha and Stuart are tgthee best team at the Urban Spa. Always greeted with a smile and never disappointed in my massage!!!

Cathy Rombough

Wonderful atmosphere and employees.

Shani Choi

I come here for Massage therapy. I see Stewart or Cole depending on availability, but have been seeing Stewart more often. Both are amazing RMT's, and knowledgeable. Very relaxed and comfortable atmosphere, also accommodating. What I enjoy the most is the physical health tips and information they teach me so i'm always leaving with some knowledge.

Spencer MacLean

The employees at Urban Spa are exceptional. Both times that I have called and gone in for my services, Taylor has taken care of me. She is professional, courteous and so friendly. All businesses should have someone like her greeting customers. She makes you feel welcome. Amazing services, I will be back for sure!

Andrea Minaker

I use the salon facilities and Amanda does a great job, and is good at suggesting things that she thinks would look nice and I haven't been disappointed.

Jessica Ford

The staff, especially Brooke, are always friendly, patience, and adaptable to the needs of their clients! Visiting always puts a smile on my face! A relaxing environment and great results every time! Would highly recommend!

Sonja Smiley

Fantastic place friendly staff

el Dot

Melanie is amazing. She makes waxing very comfortable, throuough and quick and perfect for the first time waxer in the sensitive areas! Top shelf !!

Sara

This place is amazing. Got a wash+cut+blo out. Sara did an incredible job. My hair is hard to work with (curly, long and thick) but she cut it with perfection. I absolutely love it! I will definitely be back.

Andrea Drake

I can't say enough about the Urban Spa. I get my brows waxed there.by Shaelyn. She is always on time and I never have to wait. I see Tyler for my massage and has helped me tremendously with my neck and shoulders. I see the lovely Sarah for my hair appointments...my one stop shop for self care! Thanks to the amazing team at Urban Spa. I tell everyone about you!

Miriam Dos Anjos

Called the Urban Spa to inquire about a spa day for my best friend and myself. Brooke took the time to explain everything to me and answer all of my questions. Top notch staff and establishment. Thanks again Brooke for being awesome.

Chris Taylor

Great staff, comfortable environment. Definitely returning

Lorraine Soubliere

Taylor is amazing! She is always ready to greet you with a smile or answers the phone in the happiest of manners! She is a great addition to this spa and is one of the reasons we continue to go back! We love Taylor and can't wait for her to service us again and again!

Nicole Bartlett

Always wonderful!!

Mark Cichon

Love this place. Friendly staff, great service!

Rachelle Skerratt

Serena did such amazing job on my hair and my teenager daughters. We loved the service she provided. Highly recommended!

Jennifer Cowey

I just got another amazing colour service by Amanda - she is such a talented hair stylist, one of the few I've known who can actually cover my 'stubborn greys'. Not many people can say they like to go to work on their day off, but I always enjoy getting services at the spa and our amazing owners, Kerri & Jean-Guy actively encourage us to practice self care. They also make the best lattes ????

Lindsey Taylor

One of the only places where I could book with a friend as they had space for two manicures/pedicures at a time. Great experience and friendly staff. Not 5 stars because I would have expected more involved in the pedicure. Just did nails, cuticles and colour with a hot towel. No scrubs or anything to address dead skin or dryness.

Nicole Gosse

How disappointing?!???! After a great appointment, I was once again disappointed with the operations side of the Urban Spa. When I called to make my appointment I specifically said that I had a $50 voucher that I got from cashing in my "loyalty points" that was about to expiry on July 19. I asked if they could book me in for a Seasonal Promo Mani/Pedi ($99) between now and then so I could use my voucher. The person on the phone (I will not name names) said I could and they booked me an appointment for today. At the conclusion of my very relaxing appointment I was advised that because the service was a promotion and my voucher was a promotion, I was NOT allowed to use them together and had to choose between using my voucher and paying full price for my Mani/Pedi ($110) or not using my voucher and paying full price for the seasonal combo. It is not the difference of $11 that bothers me so much as I was told there was actually a note on my reservation (again I will not name name's as to who put that note on my reservation) saying I could not use the two together (voucher and seasonal promo together) yet no one called me to advise me of this ahead of the time nor did I find out about it until after services had been provided, then what could I really do?!?!?!?! This is not the first time I have been let down and disappointed by the operations side of the Urban Spa but this will be the last. Even though the services and the people providing those services are outstanding - the payment, scheduling and event side of the operations are poorly lacking and often do not meet expectations or what was agreed to. The relaxation that was reached during my visit was instantly destroyed when the payment disarray arose. Unfortunately this will be my last visit to this place.

Elizabeth Lourenco

First off I have to say the Urban Spa had lovely service, a beautiful location and very kind and helpful staff. However the shellac nails were subpar. I visited the salon twice thinking that maybe the first time it was just a lemon but after both visits I was disappointed with the quality of my manicure. The shellac was so thin I could see my nail under the colour (both times the colour was a medium to dark toned colour that should not have shown my nail through it). The brush marks were visible, and the shellac started chipping off and splitting within 2 days of regular wear. I also found both times that because the coats were applied so thinly my nails were more brittle with the shellac on than before because of the sanding! I pay the money for shellac so my nails are more durable when I have it on and so the colour stays chip-free longer than regular polish, both times I have visited the Urban Spa I have been disappointed that I have spent the money on a manicure that was not worth the price.

Cassidy Robson

Went in and got my haircut by Sara today!!! She's was an absolute gem, and did exactly what a asked for!!! Prices are very reasonable! Will definitely be going back, and recommending everyone I know!!!

Michelle Anderson

My daughter went to get her hair done for back to school. It was beyond what we expected, it was superb. Her hairdresser (Serena) is very very talented and educated with hair colours. We were so pleased with the gorgeous blonde highlights, so stunning!!! Thank you for the excellent service that you provide each and every time to your clients

Katie Robert

Had a really great experience today, even though I was using a promo, Jennifer was very nice and professional. I felt like my brow wax was done thoroughly and properly, she discussed my brows first with me and went over any concerns and did a really great job on them. It's very nice and clean inside, has parking and was relaxing and quiet. Will definitely be back for more services!

John Dennis

My wife and I went in for the new couples package which included a 60min massage and pedicure. The staff was very nice and professional. The building was very clean. The staff had beverages waiting for us aswell as a snack plate for after the massages. A++ A+

Monica

Professional, exceptionally clean, absolutely amazing staff!! Will definitely be back!

Heather Richardson

I spent hundred's of dollars including having my wedding party use there services and they spend husdreds the job was not done well none of my party was happy with the outcome not to mention the costs and cancellation policy are outrageous. I will not be back . I had a horrible time simply trying to reschedule an appointment do to myself being called into work.

Dean Ostrander

Nicole Kelly does great lash extensions !! It was my first time and she patiently explained the process and how to care for them. I have a particular issue that I wasn't sure could be worked around but she was optimistic that she could find a way, and creatively made my lashes look better than I've ever had with any mascara or eye liners. I've been back several times now and I look forward to it! She brings a unique blend of professional skill and a genuine care for her clients. She makes the appointment time enjoyable and the results are fabulous !! Tina

Elaine Tully Parkin

Friendly, accommodating staff and excellent customer service. Talented professionals.