Reviews of Locks Salon & Spa (Spa)

RVencent Foss

Open for massages

barbara mutton

Always get it right.

Jane Campbell

John and Staff are professional friendly and it has a welcoming atmosphere and of course great hair styling and colouring services

Suzanne Woods

I've been a customer at Locks for over twenty-five years and hope to continue for many more . The service is always excellent (please, please keep Ashley...her head massages are wonderful!). John knows exactly what to do to bring out the absolute best in my hair, and I know I will walk out with a super haircut and look great. Staff are courteous and happy to respond to any request. Thank you Locks.. Keep up the good work!

Breymann Cameron

Fabulous!! I spent the afternoon at the spa. Miaja was friendly gentle and courteous ..... And I love my new 'Hot and Spicy' toes! ;)

Wendy Davis

Poor customer service. Not polite, timely or attentive. Daughter went for a consultation - arrived 3 minutes early for appointment. Staff let her in and proceeded to leave her standing randomly at the front of the establishment for 10 minutes before she asked if she was supposed to wait where she was. Staff told her the stylist would "be out" shortly and she came out 5 minutes later. She proceeded to spend FIVE minutes consulting with my daughter regarding an all over colour procedure. My daughter was back in the car at 6:03. Her appointment was supposed to start at 5:45 after being rescheduled by the salon. Needless to say, they won't be getting our business. The stylist also called her by the wrong name. A little more attentiveness and politeness is in order.

lisa dahling

Nicole was lovely and gave me a very good massage, and I felt so much better afterward - kinks gone. Thanks Nicole

Dave Bowland

Great place for men's haircuts. I won't go anywhere else. Kelly is the best and the front desk staff is awesome. Nothing is ever a problem at Locks.

Nancy Misner

I'm very happy with service and my hair cut!

AdA

Great pedicure, excellent esthetician, super experience.

Gwyneth James

Scalp massage to start, hand massage while getting haircut, and a wonderful cut that keeps its shape for 8 weeks. Worth the money.

Lee Blanchard

Excellent place for a massage! I go there for a medical massage every two weeks and they have provided me with excellent care for years! Thanks again Locks!

Erika Stewart

Always great service. Skilled professionals.

Claire Martini

I am not someone who normally complains; however, given the experience I had at Locks Salon and Spa I will not be returning. I am sure that there are many people out there that love this place. I had heard very good things about the service and the quality, and was told it may be expensive, BUT I was not expecting to pay $300.00 for highlights (I have medium length hair; not thick). The quality of the highlights was marginal at best, I have had better luck with junior hairstylists than I did with the :"SENIOR" hairstylist at Locks. The personality of the hairstylist was as dry as the hair I walked out with; I got the sense that she hated her job, and in fact she pretty well told me that. Knowing that someone who has the future of your hair in their hands, and does not enjoy their job made me worry. I'm just going to break it down in points: 1. Front Desk is not helpful -- no one checked me in, someone told me to take a seat and finally after the manager saw me waiting for half an hour asked me if I needed any help.... finally I got some help. 2. Sales pitch -- throughout ... over and over.... I dont want AVEDA products, like I said, I dont want them, but thank you.... please stop asking me 3. Not confident/unproffessional -- stylist did not think that what I wanted would suit me, I understand that she is a proffessional and she knows more than I do, but dont make me feel like an idiot. There is a better way to communicate a 'poor' choice; she did not offer me alternative suggestions, nor did she give me the sense that she could be bothered to do all that work. 4. NO PRICES ANYWHERE -- I hate this crap; seriously, how am I supposed to make a smart consumer choice without any prices anywhere. I was in there for 2 hours..... $300.00..... I cannot afford that, but I paid it. In retrospect I should have argued the price. 5. The RESULT -- my hair was burned to a crisp, she left me under the dryer (with foils in) while she left for lunch.....tooo long, I have had my hair done enough times to know that. My hair was breaking off at the ends, and she proceeded to style it. I would think she should know that she shouldnt do that. I should have spoke up; I realize that now. But I know that there are people out there that let the professionals do their job and dont question it, and I'm telling you please question it or you will end up completely dissatisfied .... and less $300.00. Everyone seemed extreemly stuck up there, the atmosphere made you feel intimidated, not pleasant. I will be returning to Paul Astas as I received better quality and service for under $100.00 for the exact same freaken service (highlights and trim).

Rebecca A

Amber is amazing! I can't wait for her to come back. I've never been happier with a stylist and as someone who has tried a lot of different cuts and colours, I've seen a few! Points to her for being a great conversationalist, too. I've had salon appointments where the conversation is forced, but never with her. We hit it off right away. She's such a kind, vibrant person and it shows in her work!

Bipqr slef

A chic salon with spa services. Clear plexiglass chairs that look like Wonder Woman's kitchen set. There are many stylists and a wide range of spa services including RMT. Caters to an affluent clientele

Christina Givens

Amazing customer service! And free bangs cut between hair cuts! Awesome!!

Jasher G.

I just wanted an icy platinum: all I needed was a root touch up and some toning. My old stylist did it in 2 and a half hours for 75$. I ended up with ramen-noodle yellow with brown and orange patches. This was just a simple colour correction. It wasn't the first one I've gotten before either. At first, I was quoted 128$ for what I wanted. Then, on the day of my appointment, the SENIOR stylist tells me the original quote was underpriced, said it would cost between 3 and 400$ and take 4 hours. I showed her my inspiration colour (that I've always shown every other time) and took a deep breath and decided I deserved to treat myself. By the time it was done, i felt like something was a bit off but I was in a rush to get home and it was pitch black out. The lighting in the salon wasn't the greatest so to me it looked ashy. Then the next day I noticed it looked a bit yellow but I thought maybe it was just my lighting. So I waited for today to go in natural lighting and check out my colour and I felt SO crushed. It looked like the time I box-bleached my hair from red to blond in grade 10. I had a FULL band of orange around my head. It looks like it was never toned. I can't believe I paid $339 for this. I called to get it fixed, but now I'm not sure I even want to return. I just want to get my money back and put it towards someone who can actually give me results that are worth their price point. I'm super disheartened and this has ruined my trust in hair stylists. I'm embarrassed. My hair looks awful and to add insult to injury, I'm out 339$. On top of that, she actually had the audacity to style my hair to attempt to cover her errors. Worst salon I've EVER been to. Worst blond touch up I've EVER gotten.

Susan Markanen

Been going here since they opened a loooong time ago. I always enjoy my visits both salon and spa.

Sasha Newar

Love Nora! Very professional and classy space, always look forward to getting my hair cut here!

Damen Corbiere

Very very good staff!

Joshua Watson

I cannot support a business that has gone above and beyond to discriminate against its customers. Good luck once the masses hear about your Covid 19 policy

Lynne Buehler

Locks has excellent Covid protocols in place and are very professional in their deportment. As always, the service and treatment quality is top notch. Great staff, great approach to client services.

Nicole Weatherdon

Great service.

Fadia Farhat

Great and professional service

Mike_Nicole Brown

They do a great job in blondes

Janet harding

Fantastic as always. Amber your a star.

D Pappas

Always friendly. Very accommodating. Covid 19 protocols are in place and followed

Sarah

Friendly and knowledgeable staff, yummy Aveda products and great downtown location! Nicole (RMT), is worth her weight in gold. ????????????

Éliane Croft

I asked for a color, showed a picture of what i wanted (lilac/lavender hair color) and came out with a deep brown-ish purple. 190$

Sarah Dwyer

Very professional ! They listen to your hopes for your hair and use their expertise to help achieve your hair goals.

Jay Ireland

Welcoming staff, and provide an excellent service - always guaranteed an excellent haircut

Tanah Haney

Excellent service as always, gracious staff, relaxing setting.

Gabrielle Janik

Poor customer service. Tried to organize a spa day for my mom’s birthday from overseas but they made it very difficult by taking a very long time to respond to messages and then offering only one method of payment- sending my credit card details over email. By the end I felt like this was all becoming a scam and made me end up abandoning ship and go looking for a spa with better customer service.

Natasha Rebecca

Absolutely love it, customer service is wonderful! Always come out with hair I love.

Pamela Fragomeli

I've been going to Locks for several years for massage therapy. Ted is a miracle worker! I've had multiple issues and Ted always provides a massage geared towards what is needed to "fix me". I've been to several massage therapists and Ted is by far the best. He listens and asks questions and I always leave feeling great and looking forward to my next appointment. Ladies at the front are always friendly when I arrive and when I leave. I've even been asked if I want to drink to take with me. My only complaint is that when it's busy, there is so much going on in the back that sometimes it's like a maze getting to the massage rooms and it can be quite noisy. I've been in the middle of a nice relaxing massage and doors are opening and closing (and not quietly) and people are talking. I do my best to ignore the noise as I want to enjoy every minute of my massage. Overall I'm a happy client.

Trish Sweeting

Great experience!

Ashley Baker

Friendly, welcoming and professional environment - as a first-time visitor, Kelly made an effort to understand exactly what I wanted and made sure we were on the same page. She offered suggestions and explained why she was going to cut my hair a certain way to achieve the look I wanted. I would recommend Locks Salon to anyone who asks!

Alexandra Irimia

I have seen Nicole for a few massages now and I absolutely love her massages. I left feeling very relaxed, with no tension or knots in my body. She listened to everything I needed done and applied just the right amount of pressure. I highly recommend her for massages!

Callum Savage

Our whole family goes to Locks and we love it. Kelly takes great care of all of us as do the front desk staff. Always a good experience at Locks! Maggie Savage

Monika Carmichael

A huge shout out to Janine and JP in the salon and Carrie in the spa today for starting my day and making me feel and look my best! I had nothing but compliments all day long! Great experience and professional services!

Tracey Ormond

I love Jess and all of the staff. Wonderful customer service.

Lee Tilden

Just Love Nora! So talented and really cares about the client!

Cindy Fisher

Friendly and skilled staff

Fred Heffernan

Very professional, cut two of my sons hair and they were great with the kids.

Gerri Payne

Love Amber she definitely knows her job well ❤️

Brunette Bombshell

Exceptional. I've been going to Locks for 5 months now.. I love the atmosphere. Stephanie does my color and works beside Kate every time .. I have a blast and laugh so much.. Stephanie shows great talent and I always walk out happy with my hair. She listens to my needs and exceeds them every time. Kate has cut my hair once and she is also great. Iove the teamwork. I am looking forward to my next visit with Stephanie ????

Laurie Clements

Excellent service by Fabby.

Sally Radigan

As always, amazing service and great customer service!

Cheryl Finnegan

I received a much needed transformation by Val Ward, stylist. Locks is a very professional, salon with amazing staff. Most importantly, at this time, the protocols for safety for staff and client are above and beyond. Feeling like a new person!

Sam Smith

I do not recommend the Locks Salon for hair colouring. I went to the Locks Salon for getting a light brown/dark blonde highlights for the first time. I brought several pictures with myself showing the hair colour that I liked to have. Unfortunately, the hair color did not come out in the shade that I wanted. I was given a second appointment to "fix" the colour, but that only make it worse, and damaged my hair even more. I expressed my disappointment to the front desk but it didn't really get me anywhere. I had a wedding to go the day after, and I was very disappoinment, given the amount of money I had paid for it.

Cory Cambridge

Hello, my mother and myself had a special spa day together last month for my birthday. Unfortunately there were men working on your roof that day. The noise was bad enough during what was suppose to be a relaxing massage. But while I was getting undressed for it, I looked towards the window and there were two men standing a few feet away! The massage therapist was very apologetic. But I really feel that the spa shouldn’t have taken appointments while all that noise was happening. My mother paid for a whole day package for both of us, so a lot of money was spent. I even bought a product at the desk. I probably wouldn’t be writing this had the ladies at the desk offered compensation rather than shake their heads and just agree the noise was a real shame.

Diane Northey

We felt welcome and we please to have good conversation with the people in the store. We purchased some treaures and had the pleasure of observing the young men practice their drumming. What a magical place.

chrystal williams

Kelly is the best hairdresser I have ever had will not be going anywhere ever again. She knows what I want without even telling her. Great personality Thanks so much I love my hair ❤️

G & S Tomlinson

Hair or spa services, both fantastic!

Margot McKinlay

Very prompt and friendly service. Great cut and colour courtesy of Jessica. Nice location and convenient parking.

Katie M

The wonderful staff at Locks Peterborough saved my whole wedding experience!!! I couldn't have been more happy with their customer service and how stunning my hair looked on my wedding day!!!! I was having the hardest time with the previous salon I had been booked with for months leading up to my big day and after the 4th trial i tried .... three days before my wedding I just knew i was in big trouble. In a complete panic I called the fabulous people at locks Wednesday morning and my wedding was that Friday !!!! They had me in for a trail that same day with the wonderful Jen and gave me a appointment for the that Friday for my wedding. My hair looked incredible and the whole experience was amazing in every way . When I thought all was lost and I was devastated i would look terrible on my wedding day these guys saved the day and i felt incredibly beautiful instead!!!! Jen I cant thank you enough!!!! You came in on your day off and transformed me!!! I felt so relaxed and at ease with you the morning of the wedding which I cant thank you enough for! You even managed to have my look complete with time to spare and I was able to go back to the hotel for a little quiet time to myself to reflect and collect myself before all the days events started!!! Who can say they get that on their big day! I can now thanks to you!!! I am beyond appreciative to you all and have been sharing my story and making recommendation to everyone. The compliments I had received were numerous and once they heard what you did for me I could tell many people were incredibly impressed!!! Thanks a million times over to you all!!!!! What outstanding customer service!!! You surly went above and beyond to help me and make me happy. I am just over the moon happy :-) Please... all you brides out there......learn from my mistakes and go with Locks in the first place, they really are talented and make you feel like a million bucks on your big day!!! Thanks again Katie :-) :-) :-)

Annette Nadeau

The staff is always so friendly and I love the Aveda products!

Sue Malloy

Once again I was more than satisfied by my experiences at Locks this week. I love my hair (thank you Kelly) and my brows (thank you Carrie) and the complimentary hand massage was amazing. Locks staff are all very welcoming and attentive even if they are not directly involved with you.

Susan Cooper

Amy is amazing, I love my cut and style!

Francheska Langebeck

Jess always does an amazing job with my hair! And the rest of the staff is so friendly even in what is surely a stressful time for them to be at work!

PATEL AFROZ

It was a great experience there, I would recommend to book an appointment prior andention in advance what kind of services u are looking for. The work was commendable by Kate, I would hope highly recommend her.

Colleen Lockhart

Nicole is amazing! Great massage and a lovely person too. Highly recommend.

Gwen Eccleston

Always a great experience!

Id Ar

Have been for massage and hair cuts..... wasn't the best place i've been in Peterborough.

Asta Hansen

I was thoroughly impressed with Locks Salon and Spa. Ashley was so pleasant to talk to and she did an incredible job with my hair. I showed her pictures of what I thought might be nice, and asked her what she recommended. Her years of experience really shined though because I love how she took my idea and made it work for my hair. All the staff were very kind and they even called me later checking if it was my earring that had been lost. It wasn't but I appreciate the effort !! 10/10 would go again ❤

Kathleen Walsh

I found Janine as my hair stylist At Locks Salon & Spa about three years ago. She has vision, and helped me to grow my hair into a slanted bob. It really suits me. She trims up my haircut every couple of months now. When I want it fancier she puts in large rollers so it will be puffier. She is an amazingly talented hair stylist! She knows her products. She has recommended some to me to make my white hair shinier, and to prevent natural curl from going haywire in humidity. i am sticking with Janine.

kathleen s

Great aveda salon. A little pricey but worth it.

Amanda Web

Best massage in town and most comfortable massage tables thanks to their specialty cushions.

Devon Arnold

Time and time again I continue to be beyond impressed with my experiences at Locks Salon and Spa. My most recent visit was with Val in the Spa and I cannot rave enough about both the superior quality of her work and the kind and delightful conversations we always have. Thank you Val for always going above and beyond! ????

Heather Gonder

Horrible customer service..very rude...don't go here... overpriced

Molly Blyth

I get compliments everywhere on my Locks haircut .so I wouldn't go anywhere else. Cathy's pedicures are wonderful as is she. The front desk staff are always welcoming and friendly.

Jari Ollikainen

Tried to buy a lock. Didn't work out.

Katie Withers

Kathy does an amazing Facial!!

Candace Woolsey

Great relaxing experience and left with such healthy feeling hair! It was worth the drive from Cobourg! I will be coming back ????

Marlis Lindsay

From 'Hello Marlis' to 'See you again....' my experience was rejuvenating, happy and professionally managed. Thank you to all of you.

Lucie Blouin

Massage (therapeutic) was great and helpful Eyebrow wax and shaping - not so great. Despite forewarning beautician about my issues with skin reaction(burning) to wax and being reassured that this would not happen with technique used, it did get burn to skin above and below eyebrow on one side.

K King-Fisher

Janine is amazing. I do miss the tea though. Covid rules. ????