Reviews of Hydropool (Spa)

Susan Cable

an excellent experience. Dowm to earth staff with no pressure. Can't wait to sit in my new hot tub.

sylvie larin

Just want to say how amazing tony is he is not only knowledgeable he went above and beyond for us. Terrific customer care. Thank you

Kim Ryley

Room for improvement, multiple misinformations from the sales person, confusion with delivery dates, and difficulty obtaining the correct owners manual. Parts of the hot tub apparently assembled wrong at the factory. Still sorting this issue out with the staff at Hydropool.

Joshua Cutmore

Adam at Hydropool was fantastic! Very friendly and clear about the deals and promotions, and was able to schedule me a very quick delivery on an in stock hot tub. I can't recommend Adam and Hydropool highly enough!

STORMIN NORMAN

Waited in line for awhile to find pucks I needed out of stock really. Bought at Canadian Tire.

Lindsay Kemp

Knowledgeable staff, everyone is always happy to help. Overall great problem solvers. Always a great experience!

Carole Pacella

We just bought a hot tub from Hydro pool in Peterborough. The customer service is exceptional. Casey was knowledgeable, friendly and a pleasure to deal with. Our hot tub was delivered right on time. The fellows that delivered it went above and beyond to make sure we were happy.

Georgia Georges

We purchased out Hydropool hot tub June 2019. We are so pleased with our hot tub and the service and support we have received from this company. They have made owning our hot tub a wonderful experience. From the first time we ordered our hot tub and over the years. Any questions are welcomed and their knowledgeable staff are helpful and friendly.

Adam Rose (YukonFreak)

Great selection and great service.

Paul Spaster

Just went in for chemicals, staff was fantastic made sure I got every thing I needed.

Victoria Westbury

We first went here and everything was great. Gerry sold told us pricing incorrectly for the wrong model but however it was rectified and we were offered a hot tub with package. everything was fantastic. They answered all our questions, we even took in coffee for the rep when we went in to ask questions. They delivered the hot tub without any packages. We questioned it, it was turned around on us, that we didn't buy the higher model even when they wrote it on the invoice. when discussing this, Gerry wouldn't listen to my side of things and hung up. If you want an invoice / receipt Gerry seems to think a photo is appropriate. I have asked for a receipt and have still not received one. The spa school they offer has not contacted us after three weeks of having the hot tub so if you don't know what your doing watch you tube videos, there was no explanation when delivered about what we should at least do in the way of chemicals. They just give you a box and expect to know. Unfortunately for me I got a bacterial skin infection from the water because we had no idea and I can not use it for 14 days. Awaiting for them to call me

Stefan Procak

Went to their showroom today not knowing much about Hot Tubs or what we really wanted. Talk with Chris the owner and he took his time to educate us, we came away with a good feeling and a hot tub

Kent Maulson

Very pleasant and knowledgeable staff. I had a small issue with a past purchase and it was addressed and resolved quickly excellent people to deal with.

April Boswell

Purchased a hottub from the hottub people. Once we have maintenance issues we were referred to hydropool. I wanted to order new head rests for my hottub and it was nothing but a horrible experience. Lindsay the person in charge of maintenance would never return calls or emails I would have to go in to talk to her. After finally going in after 5 weeks of trying to get my head rests ordered she said she would order them. 3 months later and a few calls and emails to see if they were in I finally went in to get an update to be told oh looks like they are on back order now. Now i have a hottub with headrests that are dissolving into my hottub and have to be taken out after every use. Will definitely go elsewhere going forward for my chemicals and maintenance issues.

Gary Ayotte

Great selection. New and used hot tubs and accessories. Friendly, knowledgeable staff. Ask for Ron.

Kevin Smith

Avoid this company like Covid. Tub was delivered 2 months ago and was told the steps were on back order. Now they changed their story that they weren't included. Do not give this company any money until the complete spa is delivered. DONT BUY FROM THESE PEOPLE!!!

Omair R

Great purchase and over the top client experience. These folks take care of you from the beginning to end. Highly recommended and will be repeating future business!

Cat Smith

Purchased a hot tub a month ago. Mack was very friendly and helpful at time of purchase. When hot tub was delivered, there was no steps or manual left. Was told steps were on back order. Still waiting after almost a month. As for the manual Mack sent a link, which turned out to be a generic manuel, but not specific for our individual tub. As a first time hot tub owner I had a lot of questions. Bluetooth speakers do not work and there is a crack and some scratches on the tub that were not there when purchased. Left messages for Mack to rerun our call and never heard from him again, after many attempts. Pictures were sent to service and still no response to our crack and scratches. Very disappointed with this place. Would not recommend.

Felix Robitaille

Great store! Adam Rose is great to deal with!

Constance Andrews

One of the rudest customer service experiences I have ever had. We’re new hot tub owners and needed some items, so thought we would try here. The man that was helping me was impatient and clearly frustrated with me not knowing 100% what was needed. We called in before hand to ask to have somethings ready for me to just pick up (the person who called knew what was needed) but was told they don’t have time for that, to just send me in and they would help me there. The man did take the time to help me but seemed very rushed and was not impressed when I ended up calling the person who knew what was needed to confirm the items, and then they were the wrong items so a new bill of sale would need to be done. Also told me they didn’t have a product, that I found on the floor myself. Not professional at all. The store was busy but another staff member did come up and offer to help him and he said he was fine. I was so put off but his rudeness, I walked out without anything.

Brian Ripchensky

Michelle and Chris took great care of me. Bought a tub at 6pm, was delivered and installed in less than 20 hours. THANKS!

Marta Lynch

I recently went to Hydropool in Peterborough and as a new hot tub owner I had lots of questions and needed advice on chemicals and operation of my new toy. I received an excellent service from a fairly new to this business but very knowledgeable and friendly gentleman. He was extremely helpful and patient with me even though I continued to repeat my questions and I really wasn’t sure what I needed. He gave me his undivided attention and answered all my questions. I highly recommend Hydropool store to anyone interested in buying a hot tub or in need of service.

Jerry Smith

We called ahead to see if they had any barrel sauna's on display and were told "I am looking at it right now". When we got to the store, no sauna!! Oh, it is at our warehouse, around the corner. It was buried behind 3 hot tubs!! No pricing, no pens, no brochures. I dont know how they make any sales. We r still waiting for the $$ to b emailed to us, 10 hours later.

Chris

Love our Hydropool swim spa. Sales and delivery guys were amazing. Thanks again Casey !

Tim Rosenfield

Excellent service! Adam was very friendly and got a hot tub for a great price!

tom slattery

Great staff, great products, great prices.