Reviews of Renu Spa Urban Retreat (Spa)

Caroline Coulombe

My friend and I went there for the first time to get facials. We got to do it in a room together. The ladies doing the facials were very kind, professional and very attentive. They had a very realistic approach and did not try and push products on us that we would not use (we both have a very minimal and quick face care routine). The atmosphere was calming and relaxing. My face felt great walking out of there and still feels great the day after. Thank you for the great experience! I will definitely come back.

Sierra Guretzki

Went to Kent street location with my sister for a massage. Both our first times and overall we were nervous. A very clean, quiet, and relaxing place though. When we got into the room there was soft music playing and dim lights. The ladies who gave us our massages were excellent. So sweet, calm, and made sure we were both at our best comfort. There was never a feeling of judgement and it was an overall very nice space. After our massage we were given lemon water and free bath salts along with some advice on how to stretch and make sure we weren't stiff the next day. An overall excellent experience for my sister and I and we will definitely return when she is back in town.

Kate Clark

Friendly staff, lovely and quiet space. Amanda was amazing - best massage I've had in ages. I highly recommend this place!

Kim

I feel INCREDIBLE! I had a facial and body massage (body bliss package) today. Mallory is amazing. I walked in feeling tense and sore and really needed this day of pampering. I left feeling so relaxed and calm and zen. Thank you Mallory. ☆☆☆☆☆

Emily Voss

I absolutely love this spa! I’ve been a few times now for massage therapy and each experience has been perfect. The spa is very clean and welcoming and the staff are all friendly. The ambiance is beautiful, very calming and relaxing from the moment you walk in. My husband and I continue to go back to Leah for our massages because she is very skilled and caters our massages to what we need most at the time! I have had regular massages and pre-natal massages and each time I left feeling great and my muscles had certainly been worked and relaxed. She always ensures everything is just right for a perfect spa experience!

Sofiya Vyhovska

I really enjoyed my facial appointment! The spa had a warm, relaxing atmosphere. The aesthetician was kind and knowledgeable. She took the time to explain every step of the procedure and made thoughtful suggestions for my skin. The neck, shoulder and scalp massage was also a really great bonus! I loved it so much that I booked another facial appointment for next month.

Olivia Faveri

Great couple's massage. Very caring and informative staff. Would go back again.

Lisa Lee

I went to Renu Spa for a facial for the first time and loved the experience. Laura was very professional and I left there not only with lovely skin but feeling very relaxed. In addition, they did not push their products on me which I really appreciate.

Ae Li

Best massage my husband and I ever recieved! Tara and Lauren are so amazing!!

Kaela H

I went here for my birthday and received a seaweed body wrap and additional 30 minute full body massage -- It was absolutely amazing from beginning to end. The heated bed was comfy, the music was calming and overall, a truly relaxing atmosphere. I loved the hot stone massage, especially on my feet which are constantly hurting! I left feeling brand new. Thank you so much everyone at Renu for creating such a great experience -- we came back a few days later and bought a certificate for the same treatment as a gift for my mom. I'd 10/10 recommend this place to everyone. You'll leave with a glow and feel so so relaxed.

Sue Erwin

What a great experience. I was a little hesitant at first since it was a first time for me. Dr. Cooper was extremely personable and made me feel good about myself and relaxed about the procedure. I will definitely return:)

Leo C.

Super easy booking system and love the spa music! Way better than going to a standard massage clinic in an office building.

Sheryl Edwards

I only get to Ottawa for work once a year, but Renu on Kent is one of my treats to myself. Every one of the staff have been professional, friendly, an welcoming. They do a great job.

Catherine Valente

Such wonderful service. All the staff are so professional and friendly. Just a great place. So relaxing. Can't wait for my next pedicure.

sandra hodgson

Masseuse was great. Very responsive and worked the areas that needed the most help. Disappointing on the service side. No change room or offer of slippers and robe meaning I clomped around in my hard sole shoes - rather noisy. Just toss your things on the other massage table in the room. No after-massage shower offered meant I walked 20 mins in the sun with a sun attracting oil on my exposed neck and arms. Oh and the grease-bomb of hair. And the now oil-stained and unwearable shirt.

Sarah Hopkin

Very professional staff and a lovely clean, relaxing space. I am going here for maintenance laser hair removal for my underarms (had them done in Toronto a few years back and just need a couple more treatments), and my first treatment was great with excellent results. Definitely going to save up to get more areas done here. It is priced appropriately for the top of the line laser that they use.

Barbara Cuerden

always soothing, calming and healing when I gift myself with a facial at the hands of Shiela! Plus there's arms and hands, and neck massage to complete the experience. If there was 6 stars I'd give it 6 out of 5. Aaaahh, so wonderfully relaxing

carole

it was relaxing. enjoyed my facial. the staff are very nice and the spa is very clean and well organized.

Celia Geck

Simply amazing every time I go here. I've been seeing Leah, massage therapist, for almost two years or a little more now and I can't be happier. Very relaxing vibe and quiet place. The staff are quite lovely and very accommodating and friendly. The services are vast and exceptional. Oh, and if you're pregnant and looking for a massage, you can come here! They have a pregnancy pillow. I highly recommend this place.

Stacy DuBois

I had a fabulous hot stone massage by the very talented Tara Jantz. This was my first time at this particular spa and also my first time having this style of massage. What a treat! Despite being right in the middle of busy downtown Ottawa, inside the spa is super relaxing and beautiful. Everything is very clean, the staff were friendly, and my treatment was superb. I would definitely recommend going to this sweet little oasis and I understand now why they have consistently received such high praise.

Samukele Ncube (thesamncube)

I’ve been visiting Renu Spa on Kent for over two years now and I highly recommend this place! It is very clean and welcoming and the staff is so professional. I usually go to Tara and she is so friendly, welcoming and I always leave feeling relaxed and refreshed, thank you!

Jon McCauley

I had Leah as my RMT and she was great. Easily one of the best massages I have had.

Malorie Bertrand

I have been coming to Renu for a few years now. I keep coming back because of the great massages, friendly therapists and clean and inviting environment. They also do prenatal massages and are one of the few spas in Ottawa that offer sugaring.

karen ann cutts

Laura was wonderful..Renu on Kent is always relaxing and welcoming. Everyone knows your name, I highly recommend them.

Phillip Zaphiro

Very friendly staff and very clean establishment. During covid, they take every safety measure necessary to ensure a comfortable and safe environment for clients and employees. Amazing massage therapists and competitive prices.

Kate S.

My massage therapist is great but be forewarned, the space is not accessible. There's a long flight of stairs when you enter to get to the spa, with no elevator. Totally against the AODA. But hey, I guess most folks don't care. I add it to my review because this information/warning is no where on the web-site.

Ashweena K.RUMAJOGEE

Had a facial and pedicure done. Nice atmosphere and very clean. I reached there an hour early but they were kind enough to accommodate me and I sat there working on my laptop for the hour.

Natalie Nubukpo

I really enjoyed my massage, Sue Harris is gentle and amazing! I just moved to the area and was looking for a spa. I found RenuSpa and it has now become my new favorite place! Will recommend to everyone.

Katherine Wong

I had my first massage ever here! Lauren was my RMT, who asked me lots of questions before my massage to make sure that she was targeting the proper areas. The room was nice and dim with music playing. The only downside was that the room I was in is located by the entrance, so I could hear people coming up and down the stairs, as well as the receptionist greeting and speaking to clients. The water jug dispenser kept bubbling every now and then during the massage, which took away from the relaxed ~escape~ I was on. I was given lemon water before and after, and bath salts at the end to soak in at home. Overall, I'd go again!

Stephanie Renaud

Renu is the only place I’ll go! Sheila and Laura are the best and I come back just for them! The staff is so friendly, the spa is clean and relaxing, totally worth it!

R .Tapp

I love Renu spa's Kent street location and staff! They have an all-star team who are accommodating and care about their clients. I most often have aesthetics done with Laura, she knows her stuff! Shout out to reception, always pleasant and helpful.

Katlyn Harrison

I love the ladies at RenuSpa on Kent. I go here for all spa services; the service is professional and friendly, the environment is clean and welcoming, and I'm always happy with the final product. Highly recommend this peaceful retreat located downtown.

Melanie Bougie

I had a great time at the spa yesterday - the receptionist was very nice and offered me a glass of water as I waited. I got a registered massage, my RMT is Sue, she is very zen and takes very good care of me. This is the second time I see her and both experiences were great! She was on time, something i greatly appreciate. She is great and I highly recommend her and the spa. I really appreciate the location of this spa, it's perfect for a quick escape during a stressful work day! The only down side, is being downtown as you can imagine there are city sounds now and then from the traffic or old pluming, that said the location is so close it makes up for that! Thanks to everyone at Renu Spa Urban Retreat - I look forward to my next visit! .

Andrea Coldwell

Liked the atmosphere. Staff was really friendly and professional. I got an eyebrow wax and was pleased with the results.

Magdalena Tomczynski

Every time I go in I'm neurotic and/or in pain, and every time I leave I'm high, relaxed, and feel amazing. Whether for laser, facial, or massage. The ladies there are probably witches. And they're wonderful.

A. David

This was my second visit to Renu (first was a few years ago for a body wrap/hot stone treatment). The space is clean, quiet and soothing. I came in for a massage and was greeted immediately by a pleasant receptionist who gave me a form and offered me something to drink. My therapist arrived promptly and she was very professional and kind. I felt relaxed and much better by the end of the massage! Thank you Lauren!

Ryad B

I made a reservation for a couple's massage a week in advance. They call me a little more than 3 HOURS before the appointment (they had already been open for 2 hours) to cancel it on the very day. It was supposed to be a special day. They did not even try to accommodate the both of us. Very unreliable. Don't book an appointment with them expecting it to stand. They are flakey.

Geri Rodgers

I started going to Renu Spa 6 years ago because it was handy to work. After 2 deaths in my immediate family, I needed to focus on me and my well-being. The staff, the atmosphere, the professionalism and the relaxation keep me returning...every month....and I'm now retired....and I still look forward to my monthly retreat. Thank you

Jeff Rivard

The staff and RMT's at RenuSPa are amazing. Curteous, kind, and very knowledgable. I had an appointment with Lauren(RMT) and I cant speak more highly about her abilities and massage techniques. I will definite schedule another appointment with Lauren at RenuSPA.

sheba schmidt

I had the most enjoyable, relaxing spa pedicure and shellac manicure. Sheila did my service and she was fantastic! I will definitely be back to see her. The place is super clean, great COVID protocols, excellent products were used! And the best was how relaxing it was!!

Mark Bourbonnais

I drive out of the way (downtown) to get the best massage. The front desk is always very welcoming and courteous. I highly recommend Renu Spa!

Steve Clemmer

Leah was outstanding. From the moment I entered the door I felt the relaxation in the air. I found it hard to believe that this massage could be that good at the end of the day. Great experience and I feel so much better!!

Victoria Peters

I have been attending this Spa for years and always receive superior service and treatments. Very knowledgeable staff who are always willing to go above and beyond. Love this location & staff enough to keep going regularly despite my moving out of town to over an hour away! I highly recommend.

Pam Sandhu

This was my first time with Renu spa and it was amazing ! Place is very clean and peaceful. Lauren did wonderful job, she is super friendly and make me feel so relaxed. This is first time that i did massage and i love it ! Highly recommend Lauren ???? next tym come for sure

Liz Guerrero

Cozy and relaxing atmosphere, going for a massage felt like a mini vacation. Peter was my RMT for a 60 min massage and I would HIGHLY recommend. I booked my next appointment right away :)

Adrienne Pearce

Went for a massage with Amanda and absolutely loved the whole experience! Booking the appointment was dead-easy with their online appointment portal. When I arrived the receptionist was very friendly and hospitable, the facility was clean and had a nice, calm atmosphere. Amanda did a fantastic job, it was the perfect balance of relaxing but still working through my knots/stiffness. She was very knowledgeable and gave good advice throughout the massage of things to do on my own time to help alleviate some of my stiffness. All around a really great experience, I booked two more massages with them right away after!

Jana Seblani

Had a facial done here about a month ago & my skin is still very soft and cleared. The staff were very polite , and I will be coming here again!

Hash-Ley Printemps Santana

I had such a great experience, Maryam was able to accommodate my early appointment arrival and the service was phenomenal. I had such a great conversation & the best experience I’ve had thus far, thank you!

rose renaud

I love Renu Spa Lauren is fabulous at giving massages and knowing how to make my body feel better Thanks

Mai Docherty

Friendly staff, lovely and quiet space. Amanda was amazing - best massage .

Émilie Chan

Came for a Skinceuticals Facial. Sheila was very knowledgable and welcoming. I loved the experience. Will definitely come back !!!

Liza Leone

I had such a great experience here for my massage with Lauren. It was very relaxing, but also drew attention to some problematic areas. She listened, and made sure to focus on my upper back since that’s where I was having a lot of problems. She also made suggestions for decreasing the knots there.

Lisette Lacroix

Lovely spa in downtown Ottawa. Friendly competent staff. Great pedicure!

Yesmine E

My first time getting a relaxation massage at Renu and it was a wonderful experience! The staff are overall friendly and hospitable

Kevin Ray

I had my first experience at RenuSPA yesterday. It was fantastic. I suffer from a herniated disc in my lower back. It isn’t often I have symptoms, but when I do, it immobilizes me. When my back started to stiffen up, I called RenuSPA, got an appointment next day, and was treated like royalty upon arriving. Leah, in one hour, took care of all my pain. She followed up with giving me homework (stretching program) and took the time to go over it, and properly explain what to do. Great job Leah and RenuSPA! I will be back!!

Meagan Broms

I love this place for getting my brows done. Everyone is super sweet and helpful. They also do Shellac manicures here!

Danika Carleton

I've had excellent RMT service from Lauren a few times now. Will definitly continue to visit. Love the downtown location - super convenient. Always quick and professional service.

Natalija Rajic

Excellent massage! I tend to book my appointments at the last minute so at this location I tried 5 different massage therapist so far :-) They were all super good. My last massage was with Amanda and it was heavenly! Thank you! Will definitely go back.

sky sky

Amazing experience. Everyone is extremely kind, inviting and my massage therapist (Sue) was the best! I am definitely going back and letting my friends know :-) Thank you!

Jennifer

I always have an amazing experience at Renu Spa Urban Retreat. The front desk associates, especially Rose, are so kind, inviting, and organized. My massage therapist, Leah, is super knowledgeable and excellent at what she does. You won't regret booking your treatments here.

Tania Kohl

Leah was amazing! The spa was nice and quiet. I really enjoyed the Kent Street location. Thank you :)

Joyce Ann & Randy LeBlanc

We went for our first couples massage and it was fantastic. The staff was very professional and the spa was very clean and nicely decorated. We went while on vacation and they were probably the best massages we’ve had (we go regularly at home). Highly recommend and we will be back any time we are in Ottawa!

john m

I have been coming here for many years and I always receive an incredible service. The ambiance is fantastic, reception is attentive and kind and massage therapists as well as estheticians are phenomenal. I highly recommend.

David B

Great place to unwind and relax. The massage was perfect for those who do physical work. Able to move again.

Nasim Zare

I had Microneedling at Renu just recently. Totally recommend it to everyone. The downtime was only 2 days and after that my skin felt and looked amazing. I'm using Skinceuticals for post treatment and very satisfied with how my skin is looking.

Cathy Marlow

Great massage, I will definitely recommend this location. Clean with strict COVID policies!

Tega Odjevwedje

I am confident to recommend this spa to everyone I know because of the RMT that helped me at the beginning of the pandemic. Her name is Tara. I have visited multiple spas with a series of experiences with a significant number of RMTs because I am very particular about my massages. Don't judge me- I can't help being picky.. haha! I went to the spa knowing there would be more restrictions, and I might not have the best experience with all the rules and the fact that everyone had been on edge. Boy, was I wrong! I was blown away by Tara's energy, her skill, her professionalism and the level of attention she paid towards ensuring I had a fantastic massage. She followed my cues and knew what I wanted without me asking. I still don't know how she managed that. Her communication with me was impressive. I usually have to trade off getting an RMT that is a great communicator for a skilled one, but Tara is the full package. You can just tell that she cares, which truly special. Since the first session I had with her, I refused to see anyone else. Now, because of her, I have had the most number of massages in one year! My body feels amazing!

Brenda L

Renu is reputable massage therapy place, you can always get skilled RMT' services.

Carey Hill

Mallory is exceptional. She really cares about my wellness. I had a facial and it felt great. She was very helpful. I highly recommend Renu and Mallory.

Tianna Carscadden

Called for help placing an online gift card order. The staff were super friendly and the site was easy to navigate ! Definitely recommend :)

M J

A nice oasis in the middle of the city. Impeccable service. Renu Spa never disappoints. Ask for Mallory at the Kent St location, she's the best!

Beth McEachern

I always have a fantastic experience here, especially seeing Sue for massage therapy. I highly recommend!

Lauren Paur

Go see Sue at the Kent St location for the BEST massage. I promise you will not be disappointed! Book in advance because she's one busy lady!

Laura S

My favourite location downtown for any aesthetic services including registered massage therapy. Laura is the absolute best aesthetician - ask for her and you won't be disappointed!

Allison MacPhee

I love coming here. I started with laser hair removal and now come here for my massage and facials. The service is always great, my results with hair removal were permanent. Thank you!

J

Clean and professional. Laura was amazing at waxing so I’d highly recommend her!

Monu 123

I love going to Renu spa. Laura is awesome. It's a very calm friendly environment.

Patricia Haynes

My friend and I just had massages. We were both very pleased and enjoyed the services immensely...definitely recommended!!!

Chantal B

Recently finished a round of laser hair removal with Renu Spa and I had a great experience - I had great results and the staff are also very friendly! I would go back for laser treatments in the future.

Angela Pyke

Had my first massage at RenuSpa with Sue. She was so thorough and really worked my knots and muscles very deeply. The spa is very clean and professional and I’ve already booked my follow-up appointment for December. Highly recommend.

Nicole D

Had an appointment with Sue for a massage last evening. She was very attentive to the shoulder pain I had been having and my legs and feet felt amazing after a week of walking tours throughout the city. This will definitely be a go to next time I'm in the city.

Samantha Carriere

I thoroughly enjoyed my first massage at RenuSpa. Will definitely be going back!

Quenby Joanette

I've been to both locations in Ottawa now and both are professional, with a great atmosphere and fabulous staff. The therapists listen to what I need and ensure I'm comfortable at all times. My bf and I will continue to go to them for all our related needs.

Nadine Nassrallah

I’ve been going to renu for massage therapy for a few years and have had positive experiences with each of the massage therapists. The entire team is very professional and organized.

Jo-Ann Bonhomme

Fantastic Spa, quiet and very professional. The staff is very knowledgeable and always eager to help. I recommend going for a facial or a massage.

Melanie Sabourin

I have been going to Renu Spa for a few years. I like that you have the choice to either call or book online for massage. People at the reception are always very friendly and ask if you would like a a glass of water with lemon when u come in. I usually go there for a massage, I always see the same person and she's amazing for deep tissue massage. A tried a few different massage therapist there and they are all very good. I have tried other services like eyebrow waxing and was always pleased. The atmosphere is calming and relaxing.

Walter Yeung

Had an appointment with Leah for a massage last evening. She was very attentive to my wrist injury that occurred last week and my feet felt amazing after a week of walking tours throughout the city. The epsom salts baggie at the end was a nice touch and I had a good soak after. This will definitely be a go to next time I'm in the city.

Joannie B

I had a massage with Lauren yesterday. She's great and was very nice to me. It was my first massage so she took the time to explain the process and switched the cream because of my allergies. If you enjoyed your appointment, I suggest that you book the next one right after you pay at the reception as they are very demanded. I enjoyed my experience and have already booked my next time.

Neil Howard

Yesterday had my first visit with Renu Spa and had an excellent massage. I was looking for relief for my lower back and hip and was amazed by how much better I felt after .... and a still the next day. I look forward to my next appointment.

Yvanka Larco

I have been going to the Kent location for years for the RMT services. This time was the first time i used the pedicure services. I was not disappointed and instead was pleasantly surprised at how good my esthetician was. I also got to use my points that I had accumulated over the years toward this service which was an added bonus. I will use those services again without doubt. I am sorry I had not realized it sooner. They also seem to have specials for this type of service so I will keep an eye out for it.