Reviews of Spa William Gray (Spa)

Isabelle Melançon

I had a massage today with Sandy and she was THE best. Honestly just amazing and the sweetest yet professionnal and so competent. That girl deserves a raise lol. Will defenitely come back just for her ! Wow.

Slavunya

Well organized. Great cosmetics, and pleasant specialists. All Covid restrictions are kept.

amina sab

Thank youuuuu! It was the best experience for me ???????? the receptionists were super kind and professional!! I ll come back for sure ????????????

Gary Hirst

Excellent all round , hotel is superb, spa is a real gem

Arianée Karakashian

Amazing experience and staff

Amanda Siu

I booked my reservations online, it was very easy. My only issue is they did not advise that a shower is mandatory. Luckily, I've been to other spas after they were open since the covid lockdown so my partner and I arrived early. The ambiance is intimate. It was easy for me to check my stress at the reception and relax. The locker room was nice and small. In my assigned locker they provided a dry cleaned robe, a towel, and sandals. The shower was cold but it was not an issue for me. They had nice body lotion in the changing room too. The waiting area had flavoured bottled drink in a mini fridge and the couches were very comfortable. My partner and I got the deep tissue massage. My massage therapist was very professional and had great technique. My partner was very happy with his massage therapist as well. I will definitely come back.

Jorge Kam

I stayed at William Gray hotel from Aug 13 to 15th. I booked a massage and the pool for August 14th. I specifically chose the 11:45 am massage time so when I finish I can use the pool at 1:00 pm. However, when I finished the massage they informed me that the pool was used for a private event. I was not informed of this earlier on. Even the spa front desk recognised that it was their fault (My booking had a pool reservation along with it). It completely ruined my plans for the day. If I knew ahead of time, I would have booked bota bota. Instead they offered lunch as a replacement. Luckily I was able to call bota bota and was able to book the pool for the afternoon (They should have offered to do the booking in the first place). I also asked the spa front desk if they can drop me off at bota bota (since they have a car service). Front desk confirmed with me that I can use the car service at 2:30 PM (Since I have to arrive to the spa at 2:45). However, when I arrive at the front at 2:30 PM for the car service, the front desk said they have given the car service to another customer. I literally confirmed with the spa front desk 30 minutes ago. I had the choice of either waiting for another 20 minutes for the car service to return (which I will be late for my appointment) or ask for a cab. I choose the cab and the cab still came late and arrived to my appointment late. It was disappointment after disappointment. I did not feel valued as a customer at all. Honestly, I love the hotel, but the spa just ruined the whole William Gray experience.

A Villeneuve

Wonderful, relaxing experience!! After walking all day in Montreal we had a pedicure for our tired feet. It was lovely. Rania was such a kind and caring person and made me feel comfortable from start to finish. I would highly recommend her for any treatment!

K-ay M

(Translated) Care performed: Classic pedicure Good points: - Pedicure carried out with care; - Comfortable seat; -Quick appointment; Negative point: The front desk person was very rude. Several times she ignored the beautician who accompanied me and who had just explained to me that the person at the reception was going to tell me the procedure after the pedicure. She herself was surprised at his attitude. The person lacks professionalism and reception training. I wasn't entitled to any interest from him, not even a "hello, I'll take care of you in a moment." The fundamental rules of customer service ... In short, this person does not really put the clientele at ease and is welcoming "0". It had to be the person after me who must have been nice because they were giving him the same treatment. Next time I will go to my usual spa. Usually, the spirit of a spa is to welcome customers and it is this atmosphere that I came to seek. Shame. (Original) Soins réalisé : Pédicure classique Points positifs: - Pédicure réalisé avec soin; - Siège confortable; -Rendez-vous rapide; Point négatif: La personne à l'accueil était très désagréable. Elle a plusieurs fois ignoré l'esthéticienne qui m'accompagnait et qui venait juste de m'expliquer que la personne à l'accueil allait m'indiquer la procédure après la pédicure. Elle-même a été surprise de son attitude. La personne manque de professionnalisme et de formation à l'accueil. Je n'ai eu le droit à aucun intérêt de sa part, même pas un "bonjour je m'occupe de vous dans un instant." Les règles fondamentales en service à la clientèle... Bref, cette personne ne met vraiment pas la clientèle à l'aise et est "0" accueillante. Il a fallu que ce soit la personne après moi qui a dû être sympathique car elle lui servait le même traitement. La prochaine fois, j'irai à mon spa habituel. Habituellement, l'esprit d'un spa est de bien accueillir la clientèle et c'est cette ambiance que je venais chercher. Bien dommage.

collie man

Review for the thermal circuit. So, this is luxury to the max. This thermal circuit is amazing, but ever so slightly flawed, I'll explain. It's a small intimate space, each sauna is perfect for 2, cozy for 4, any more than that it would be crowded. Big plus. The (2) experiential showers are very nice, but less than we expected. One big rain shower head with various pressures and sprays and lights controlled by a side panel that you can play with to enjoy. The last time we were in a experiential shower it had various nozzles and heads that automatically changed and cycled temperature and aromas with lights and sounds...... but to be fair that was a paid "Treatment" and this was part of the basic circuit, so it's just fine. The 3 saunas are amongst the best we've ever known. The herbal is mild, calm and permeating , perfect slow deep sweat. The steam room is prefect with a very mild eucalyptus aroma, the bench are slick marble that gives it that "just that little bit more". And Finish sauna, oh dear me the finish sauna. It's soooooo good, it's soooooo hot, but not pure dry bake like most top heat sauna. It's got that perfect 20% moisture to make it pure magic. I've still not met the sauna that can beat me but this one is the closest it's ever come. I love it. These 3 sauna's are the best of their type I've ever know, the 3 together are pure perfection. I seriously can't praise the hot rooms enough. Then there's the cold. There is a cold room that is closer to fridge temp than freezer with some chopped ice, and if you fiddle with the controls a little you can use the experiential shower as a cold. And that's it. While these 2 are nice, we felt lacking for a serious deep cold. A cold plunge would make this place perfect. Or a knee deep water fall. I would have been happy with a cold tap and a bucket. It honestly felt like a flaw, with the ever so perfect hot, not being able to heavy cool down had us leaving feeling incomplete. It doesn't ruin the place, but it's such a shame. The 2 relaxation rooms are fine. The Salt room is just perfect with pressure and temp, bright and calm, just perfect. The dark rest room is great but it felt lacking for fuzzy blankets, that would have made it perfect. The robes btw are some of the nicest I've seen, fuzzy inside silky outside but a fuzzy blankie would have been nice. Side notes there were a few books around, full of pictures of nature and flowers and what not, very nice touch. There was also some snacks and very nice tea, but there never seemed to be enough hot water available. Just one small pot of hot water that never seemed to be refilled. Not a deal breaker but such a shame, all those beautiful herbal tea bags teasing us with no way of drinking a cup. Shame. All in all a great experience I would recommend it, especial if you love Nordic spa and want to try something a little different, but for the pure medicinal function of hot cold hydrotherapy I would chose a few different places. Loved it!

Kevin

Great massage however the circuit is small and can be a bit cramped in current times.

Kim Litinas

(Translated) I love their care at Oxygen Intraceuticals (Original) J'adore leur soin à l'oxygène Intraceuticals

Shelley-Lynne Muldoon

The massages we received were outstanding! Highly receommended...

tony boisvert

Great place! Lovely massage!

Tanya EJ

Luxurious experience - will definitely return! Paul (massage therapist) has magical hands!

Trang Tran

Amazing pool, it's heated so it's a huge plus. However the spa experience was average. For 38$, you can get access to the 3 saunas but one of them was broken so they gave us a 15% off. Other than that, everything was great and the staff was very friendly. The gym is also very small, only treadmills, no bench nor racks.

Amarpreet Sran

I visited this spa second time today it was wonderful.It is pricey but it’s worth every penny.

Anaëlla Valérie Louis Charles

(Translated) i loved my experience the reception girl is very professional and kind. (Original) j’ai adoré mon expérience la fille à l’accueil est très professionnelle et gentille.

Mélanie Boudreau

(Translated) A fabulous place to relax, have fun, and improve your well-being! I went there for a massage and a pedicure, I received perfect care, I am very satisfied with the service received and the atmosphere. Very high end! (Original) Un endroit fabuleux pour relaxer, se faire plaisir, et améliorer son bien être! J'y suis allée pour un massage et une pédicure, j'ai reçu des soins parfaits, je suis très satisfaite du service reçu et de l'ambiance. Très haut de gamme!

Annabelle Reyntjens

(Translated) Very welcome at the Spa William Gray. The reception team welcomed me with professionalism, offered a robe and sandals so that I could get into a relaxing mood. Serge, massage therapist, is one of the best I have had. He was very attentive to my body and my needs. I would definitely go back and recommend it to everyone. (Original) Très bon accueil au Spa William Gray. L'équipe de la reception m'a accueilli avec professionalisme, offert peignoir & sandales pour que je puisse passer en mood détente. Serge, massothérapeute, est l'un des meilleurs que j'ai pu avoir. Il a été très à l'écoute de mon corps et de mes besoins. J'y retournerais définitivement et le recommande à tous.

Stéph S.

(Translated) My friend and I won a package in a contest, including the thermal experience, two 90-minute Swedish massages, bubbles and sweets. Here's what we thought about it: Weak points: -the pool is not accessible out of season -the thermal experience course is quite short - there are no windows or exterior views -the prices are quite exorbitant -the massage therapist Paul spoke to me during the entire duration of the massage, which was not optimal for relaxation, applied excessively strong pressure despite my great tolerance and my opinions during the massage, which created me '' huge aches after the massage and advised me to cannabis for my tensions and my stress at the end of the massage .... Strong points: -staff were very timely, warm and welcoming -the atmosphere was very Zen, calm and relaxing -they had well planned the number of reservations in the course of the thermal experience so that we are not too in the same rooms given the smallness of the rooms -the zero gravity chairs were perfect for relaxing, a really interesting addition - bathrobes, sandals and combination boxes provided -my friend appreciated her massage therapist Cindy who was very professional, good relaxing massage -the sweets and Prosecco were divine (Original) Mon amie et moi avions gagné un forfait lors d'un concours, incluant l'expérience thermale, 2 massages suédois de 90 minutes, des bulles et des mignardises. Voici ce que nous en avons pensé : Points faibles: -la piscine n'est pas accessible hors saison -le parcours d'expérience thermale est assez court -il n'y a aucune fenêtre ni vue sur l'extérieur -les prix sont assez exorbitants -le massothérapeute Paul m'a parlé durant toute la durée du massage, ce qui n'était pas optimal pour la relaxation, a appliqué une pression excessivement forte malgré ma grande tolérance et mes avis durant le massage, ce qui m'a créé d'énormes courbatures au lendemain du massage et m'a conseillé le cannabis pour mes tensions et mon stress en fin de massage.... Points forts: -le personnel était très à propos, chaleureux et accueillant -l'ambiance était très zen, calme et relaxante -ils avaient bien prévu le nombre de réservations dans le parcours de l'expérience thermale afin que nous ne soyons pas trop dans les mêmes pièces vu la petitesse des pièces -les chaises zéro gravité étaient parfaites pour relaxer, un ajout vraiment intéressant -peignoirs, sandales et cases à combinaisons fournies -mon amie a bien apprécié sa massothérapeute Cindy qui était très professionnelle, bon massage détente -les mignardises et le Prosecco étaient divins

Ergin Turanli

The massages were good. I received really strong massage that was quite different than anywhere else. You have to pay extra 45 dollars to use the hot tub and sauna which does not make sense. Also there was no hot water in the changing room. We were told to wait 10 minutes for hot water. Would not go back even though the massage was fine.

Lydia M

Sandra was absolutely lovely! I strongly recommend her for any treatment.

Genny Ung

Upon arrival i was asking about the pool then immediately i am advised its not working properly heating pump is malfunctioning again so water is not heated, then why is my reservation charged “with” pool service. Should have not from the beginning to have it removed at the end. No towels are offered upon checking in i had to come up to the desk in a robe to ask for towels. Upon entering the thermal circuit room Used towels, tea cups, water glasses all over not picked up from previous guests lingering around for more than 2+ h i had to advise about this issue. Upon entering i was told we are 3 at the moment sharing the spa so does that mean it was left behind from first batch?! In the saunas there were used towels laying around. In the ice room from my arrival till i decided to leave There was no cold water nor ice in the splash bucket nor was it ever refilled. Clean up team only showed up only once to wipe down door handles from half of the amenities since i was watching him wipe down door handles from the inside of a sauna. This has certainly left me with a bitter experience Definitely being generous with a 2 stars.

Linda Burner-Martin

What a relaxing experience in this spa. Jessica was so accommodating to extend her time so that my friend and i could experience a pedicure at the same time while at the Old Port. Jessica provided a calming atmosphere and surpassed my expectations. I would definitely recommend this spa to anyone living/visiting in Montreal. I look forward to returning again someday.

Suzanne Early

I was snowed- in on business in Montreal last Friday and ended up in the William Gray Spa. If you like deep tissue massage, I have one word for you. Paul. Most amazing and unusual massage I have ever experienced. Also the thermal experience after massage is completely worth it. My pet peeve with massages has always been once it's over you have to get up, get dressed and leave. Spa William Gray invites you to linger longer in the relaxation rooms, salt room and sauna and steam room. I am only sad I can't go weekly, but I live in Washington, DC. Locker room is nicely equipped. Spa is immaculate. Front desk staff - lovely and knowledgeable.

Felecia Armstrong

Thermal experience was relaxing, especially when you're the only one.

Celia Abikzer

Amazing service! Facial was fantastic, best in Montreal!

Mickey Peters

The staff..amazing!!!!! The place...amazing ????

Palermo Fonollosa

Over priced. If you like paying extra go ahead it;'s all yours . Plenty of other spots in Montreal that offer much better quality for the price.

iskman

Far from a great experience here are the points that really made me dislike this spa and why I would not ever return: 1. Up charged me for oils during a massage instead of before, why would you try and sell me an oil at an extra costs (especially during the massage when I’m trying to relax) when it’s already costing a lot of money? If you are going to do this offer it before as an extra not during the massage a note that this cost me $360 dollars for two people for an hour 2. Showers only offered cold water, didn’t indicate that there was any hot water available and no one ever told us otherwise. 3. No extras such as make over remover, combs or extras to take care of ones self once done with spa treatment this is standard at other high end spas. Just a subpar experience, no tea served didn’t really feel all that welcomed. Really felt like there are way better Spa’s I’m giving it two stars because our masseuses were the only good part. Save your money for the new Four Seasons Spa, Scandinave or Bota Bota.

Vanessa Konak

Got an amazing massage and facial. Love the service too!

Mi nane is jeff Mmm

(Translated) The spa William Gray is over for me !!!!! Next time I go back to Saint-James or Botha Botha !!! we booked several days in advance a day at the spa as well as two massage as the property sells the five star merit of this spa and their care. Check in there the outdoor pool is not available for two days ... but we charge the entrance at $ 45 and it all takes to get a 10% discount which gives 4 $$ discount per person. Summary arrive there around 11 am took two hours in the sauna room locked between four walls while it is a beautiful sunny day at 35 ° C my spouse by a massage At 1:30 while me it is only at 3:45 am thinking to enjoy Full of outdoor pool sipping a nice glass of wine while eating for dinner. Well no we have to wait all afternoon in this indoor spa and they asked me if I wanted to eat ... forget it I certainly do not want to eat in the waiting room between four walls no closed window !!! Frankly it's a $ 45 scam per person ... they should at least have not charged me the entrance at all where to give me a half price rebate at $ 25. Imagine if I would not have taken care it would have been $ 60 and no pool. A whole spa !!! Side massage my spouse loved me on my side when I have a massage 60 minutes and you do 15 minutes of energy transfer and you put your hand that you do not move sorry it's not for me I pay for a massage mass lets do the energy transfer .... So in summary the spa William Gray stop to say your outdoor pool here and when it is closed offer free admission I highly recommend it ah yes it's true I was advised to come back another day to try the pool I him Then I said frankly I'm tourists stay at 2:30 of road forgotten that I would never go back to pay for a full price entrance ... big five star Wow !!!! (Original) Le spa William greyc’est terminé pour moi !!!!! Prochaine fois je retourne au Saint-James ou au Botha Botha !!! nous avons réservé plusieurs jours à l’avance une journée au spa ainsi que deux massage car l’établissement vente le mérite cinq étoiles de ce spaet de leurs soins. Arrivée là-bas la piscine extérieure n’est pas disponible depuis deux jours... mais nous charge l’entrée à 45 $ et ça prend toutes pour avoir un 10 % de rabais qui donne 4$$ de rabais par personne. Résumé arriver là vers 11 heures pris deux heures dans la salle du sauna enfermé entre quatre murs alors que c’est une belle journée ensoleillée à 35 °C mon conjoint par un massage À 1h30 alors que moi c’est seulement à 3h45 en pensant profiter pleinement de la piscine extérieure en sirotant un bon verre de vin en mangeant pour dîner. Ben non on doit attendre toute l’après-midi dans ce spa intérieur et ils m’ont demandé si je voulais manger ...oublier ça j’ai certainement pas envie de manger dans salle d’attente entre quatre murs pas de fenêtre fermée !!! Franchement c’est une arnaque à 45 $ par personne ...ils aurait au moins dû pas me charger l’entrée du tout où me donner un rabais moitié prix à 25 $. Imaginez si j’aurais pas pris de soins ça Airait été 60 $ et pas de piscine. Toute un spa!!! Côté massage mon conjoint a adoré moi de mon côté quand j’ai unmassage 60 minutes et que tu fais 15 minutes de transfert d’énergie et que tu mets ta main que tu bouges pas désolé c’est pas pour moi je paye pour un massage ;masse laisse faire le transfert d’énergie.... Donc en résumé le spa William greyarrêter de Proner votre piscine extérieure ici et quand elle est fermé offrer l’entrée gratuite je vous le conseille fortement ah oui c’est vrai on m’a conseillé de revenir un autre journée pour essayer la piscine je lui ai alors dit franchement je suis touristes reste à 2h30 de route oublié ça je ne reviendrais jamais pour repayer pour un entrée plein prix ... gros cinq étoiles Wow !!!!

Lee Walder

This is an upscale place, with upscale service's.

Lei Zhu

Just had an amazing body scrub and relaxing message with Jihan on this Monday morning! Will start my week right. Love the smell in the spa, they use the Tranquility Comfort Zone products????????????

Isabelle Giguere

Beautiful spa. The setting is very relaxing, the products are so good. I had a pedicure and it felt very luxurious - exfoliant and massage in additional to the usual treatment. They have Vinulux nail polish (long wear) and a wide selection of colours.

ilham Bahhoussi

(Translated) Professional welcome, silence, soft music, low lighting, everything you need to fully relax (Original) Accueil professionnel, le silence, la music douce, l éclairage faible, tout ce qu il faut pour bien se relaxer

Raisa M

BEWARE OF HIDDEN FEES! Horrible service on behalf of the manager, Audrey. I booked two massages in the morning for later in the afternoon(for our anniversary). Unfortunately, something happened out of our control and we needed to change the time of massages. so I called and was told that in order to accept us, I would have to get a massage 1 hour before my partner... I asked if we could change the day to another day and she told me that her masseuses were on their way and that I would have to pay for a cancellation fee of 100% of treatment. Even though, I didn't call to cancel but to change time and/or day... I told her I would've never booked if I would've known that and she said the email sent stated that. (meaning I would've known of their cancellation fee only after booking!) But in fact, the email states: if there is a no show or cancellation then a fee will be billed for the total amount. I was neither a "no show" nor a "cancellation" as I wanted to get the services done...needless to say, they are just out for a quick buck. Super sad since I was really looking forward to getting numerous treatments there...