Reviews of NAKAI Moncton (Spa)

Gintare Zilinskaite

I had a full body massage and a pedicure and the whole time I was there I felt like the center of the universe! Chantal and the girls did their very best to make my experience memorable, I was treated and cared for as if I was a member of their family and I could not have been more impressed with their expertise. I only spent a few hours with them but I feel refreshed, renewed and my feet have never looked this good :) Thank you!!

Sabrina Aubin

Love every second of my experience at this Spa! Massage was amazing so was my Hot Stone pedicure! Service was excellent, staff is friendly, environment is comfortable, inviting and relaxing!

David Knox

Fantastic experience. Staff were great and spa itself is very nice.

Jawhar-eddine Ayadi

Nakai Moncton was a great experience! Friendly staff, I'll be back.

Joyce Sonier

OMG, outrageous pricing! Who else charges over $90 for EACH service of manicure and a pedi?!

Andrea Ducusin

I had Krista work on my hair and she did wonders! Not only was she professional, she was personable, very friendly , listened to what I wanted and she knew her stuff! I was visiting from Edmonton and because of Covid I havent been able to have my hair done but I have no regrets booking with this salon. I love Aveda products as well so that was a bonus. All the staff at this spa/salon was friendly and professional, I would highly recommend getting your services done here ! Next time I'm in town i will definitely be back ❤

Sara Richard

Very friendly staff, extremely beautiful decor and reasonably priced compared to other local spas. I love that you can book online as well! I will be switching to this spa from Namaste ???? Spa going forward! Oh, and the location is great! ????

Rich Tremblay

I have been a client of Nakai Spa for over 1 year, and all I can say is that my experience has been nothing short of exceptional. I love how clean the shop is, and the relaxing atmosphere really adds to the experience. Amber is a great hair stylist and every time I go see her, my hair and beard look great. I highly recommend this salon!

Angela Savoie

I have been a regular at Nakai for years! From hair, pedicures, and waxing, they are my favorite spot. The mood is always luxurious and relaxing. The staff are friendly and knowledgeable. Great spot ☺️

Lucie Emond

Very good service, comfortable and relaxing environment.

Karen Agnew

I went in today for a Brazilian wax with Lisa. She was super nice, easy to chat with, was professional and made me feel very comfortable. Not to mention she did an excellent job. I will most definitely be a return client !

Cathy Manuel

I have been going to this spa for the past 10 years. It was a tradition for my daughter and I to get a "back to school" and a "summer is coming" pedicure each year. We loved the service and also occasional come for massages and waxing. Great staff and service! This will be the first spring I am booking a pedicure for just me as my girl is all grown up and in BC. Happy memories!

Lisa Brush

Amazing place to get pampered

kelly Estabrooks

Very calm and relaxing great service easy to talk to

Ashley Greene

Amy exceeded my expectations for my hair! I went in not really knowing what I wanted and she killed it. I will never go anywhere else. The service and atmosphere is a 10/10. I have gone for massages as well and pedicures, they never disappoint. I would highly recommend Nakai for any services !!

Nancy Ann “Fancy” Swartz

I had the pleasure of working with stylist April. I couldn’t communicate in hairstylist lingo why I was looking for. April listened and worked her magic. My hair is exactly how I want it and I am so happy to have found new stylist, I moved to Moncton from Ontario two years ago and I have only had a few trims. April you rock. Thanks

Nina Joseph

Love Nakai! Such an amazing place to be pampered & I honestly love working there. ❤❤ Everyone is so welcoming.

Zuzu

Such a lovely place to go. The staff is friendly and provide a relaxing environment. They go above and beyond in providing you with a wonderfully peaceful, relaxing experience. Highly recommended for any of your needs. Nancy who did my nails was wonderful!

Chr Mart

Staff was amazing. When I book a package and they ask do you want shellac or nail polish so I pick shellac, to my surprise when I came to pay it was now 80$ more than what the pa page was because I took shellac... uhm thank for the head up when I was make my decision that their was extra cost. Not impress and will share my store 2ith as many as I can and can guarentee I'll bring my money elsewhere.

Monique Aubin

One of the best pedicures I've ever had !!

Glendon Gorham

Very clean and friendly staff

Stefanie

Had a fantastic prenatal massage with Erin at Nakai. BEAUTIFUL spot and professional staff. I cannot wait till my next appointment!

Renée Arseneau

Went for a couples massage, was so good my husband fell asleep. Loved it!

Jennifer LeBlanc

DO NOT give this company your credit card. My daughter had a horrible experience with my credit card as I let her use it to confirm her appointment. Watch your reviews as they will turn it around on you instead of apologizing and stating facts. I have read many reviews and they were deleted after the company tried to make the customer look bad. BEWARE of your credit card. Mandy especially could use some skills in customer service Just look at the reviews, especially the one where they replied that a customer had a glass of wine. Instead of saying "extra purchase". Hope that wasn't something she didn't want people to know! Good way to stop people from putting a bad review

Dan McGrath

I hadn’t had a massage in a long time so I booked a relaxation massage with Marie, I left feeling much better!! I will definitely be booking with Marie again!!!

Erika Allen

Fabulous service. Would love to go back!

Daniel Sullivan

Called from the number provided by google maps and scheduled a massage. Walked over since it wasn't far, called again because I didn't know the entrance was in the back - nobody answered. Found the entrance in the back and stood waiting for 6 minutes while another customer was looked after. Gave my name and number and the time for my massage. They had trouble locating my appointment. Finally figured out that somehow I had been booked in St. John... I was a little pissed having left work early to make the appointment. They said "sorry" and that was that. Sorry, I'll never be back here.

louise boisvert

(Translated) Good but haircut point of view I'm disappointed (Original) Bien mais point de vue coupé de cheveux je suis déçue

Natalie Cooke

Nakai Moncton Spa is always such an amazing, relaxing experience! The Staff are so genuine, efficient, organized and very professional and the Spa itself always gives off such a beautiful ambiance, making the experience always worth it, every time! Thank you once again for refreshing my energy.

Nick Carter

Maybe a nice place to go have services done as I'm sure they have great workers however, firing a pregnant woman that had been there for 3.5 years right before Christmas that is as low as you can go. Doesn't say much for them as a business in my opinion. Better off taking your business some place else to a company that values their employees. I would love to read your code of conduct . I've known her for 20 plus years and is one of the kindest most sincere people I've ever met and I'm sure that most that know her would say the same. Is there any place in your code of conduct about work place harassment and bullying by management ? Probably not. Shame on you. Enough said.

Shannon Jackson

Amazing as always!!

S Basque

(Translated) Thanks to Krista who takes the time to listen. She is precise in her work and knows her chemistry very well. Her recommendations for color and hairstyle are much appreciated. Strongly recommended! Thanks also to Vanessa St-Coeur who offers excellent service! (Original) Merci à Krista qui prend le temps d'écouter. Elle est précise dans son travail et connait très bien sa chimie. Ses recommandations au niveau de la couleur et de la coupe de cheveux sont très appréciées. Fortement recommandé! Merci aussi à Vanessa St-Coeur qui offre un excellent service!

Rosanna Di Saverio

Very good

Lou C

I went for a tint and a lift(curled)for my eyelashes before going on vacation. The girl was super kind but I must say I didnt see much of a difference when I left but I payed. She never told me that you cant use any oil based products(I wear waterproof mascara especially on vacation). She didnt give me any instructions so after i left, I called them to make sure I didnt have to do anything but she said dont go in the water for 48 hours and dont use oil based products. Well, I had specifically told her I was leaving the next morning so I was gonna be in the water the next day and she said it was fine but the girl I spoke to on the phone said otherwise. As my trip went on I realized that my lashes got fried and they are no longer my nice long lashes. I didn't get extensions because I had long lashes. I'm so disappointed to have gone so think twice before making the call. I think she left the solution on for too long, she did say" I will leave it on for 10 minutes and obviously that's too long. Now I have to wait for them to grow back.

Christopher Robichaud

I have been going to NAKAI for over a year consistently, the service is always amazing & the entire team is very knowledgable! Highly recommended!

Méliza LeBlanc-Huard

(Translated) We received a "Be Kind Rewind" with Marie-Céline LeBlanc-Huard and Ashley Steeves and we loved our care. I highly recommend ! It allowed us to disconnect. The atmosphere and professionalism of these two Esthetician has been remarkable. Thank you (Original) Nous avons reçu un "Be Kind Rewind" avec Marie-Céline LeBlanc-Huard et Ashley Steeves et nous avons adoré notre soin. Je recommande fortement ! Ça nous a permit de déconnecter. L'ambiance et le professionnalisme de ces deux Esthéticienne à été remarquable. Merci

T T-W

0 stars. Enforcing medical segregation. The jabs dont work. Way to go cowards

Paula Fox

I have had an upper body massage, a facial, hot stone pedi (several times) and several mani’s over the past few years, every single treatment left me feeling euphoric! This year I was fortunate enough to have Leila do all of my appointments and, wow, she is absolutely fantastic! I highly recommend this spa, reasonable prices, great atmosphere, wonderful customer service and of course Leila tops them all!

Vanessa Duffy

The most luxurious spa in the heart of the Maritimes. From classic Hot Stone Pedicures in the jetted tubs, to Chocolate Truffle Body Wraps in the serene couples suite- You can't find a better "get away" spa in the Maritimes. Every service is a head to toe experience. Pedicures start off with a neck massage using Aveda Cooling oil, hair colours include a hand massage, and every facial has a foot and/or scalp massage. Like seriously?? Amazing spa- as a guest and as an employee.

Rachel Thibodeau

I experienced Nakai Moncton's Hair Studio for the first time last week. Amber is a true mixologist. She understood exactly what I was looking for as I am a platinum blonde and gave me a great color! I trusted her with my hair and she gave me a white blonde with a nice color shadow root. I will definitely be re-booking with her. I found the price to be reasonable as well. :)

Cindy Richard

First time at Nakai today and I was very pleased with the great service and atmosphere. Kelly was knowledgeable, friendly and professional. Bonus points for the easy online booking system. I will definitely be back :)

Donald Babineau

Great staff, excellent service, very clean, love the embience.

Melanie Coulombe

If you like spa treatment, this is where you should go if you are in Moncton! So relaxing, the girls know what they are doing. And they offer the best quality in esthetics services. The fact that they use Aveda products make the experience just perfect!

Megan Hodgson

Really disorganized scheduling. Made and appt for 5:30 - showed up and they told me they wouldn't have a hairdresser available till 8pm. Sloppy hair cut. Felt that the hairdresser was rushing and it shows! Really disappointing for a spa that is supposed to be a pampering experience...

Ben CLements

I can honestly say the best spa in Saint John. Thanks so much!

Janice MacLeod

Once again, had a wonderfully relaxing massage at Nakai Spa. Those magic fingers found the spots that needed attention and worked out the knots. Nakai is my little piece of heaven, in a somewhat hectic world.

tracy cormier

Always an amazing experience at Nakai Spa!

Jane Smith

This was absolutely the WORST spa experience I have ever had. The professionalism and coutreousness expected from this business were not present at all!!! When I had called to book my appointment, I told them exactly what I wanted for my facial (and how it was actually the add-ons that I wanted, not the facial itself, but I had to include the facial in order to get the add-ons I wanted!) and it was put into the computer. However, upon receiving my facial, I did not feel that I had gotten my add-ons. When I queried the facialist about this, she indicated that she did not know that I wanted them and that she did not even know how to do the add-ons so she had just given me the regular facial. Upon querying the receptionist/facialist regarding this, she said that it was listed in the computer that I wanted these things but that the facialist must not have read them! I informed her that it would not have mattered since she told me she couldn't do them and she said that she should not have been assigned to me then. However, there was no attempt to make up for the mistake by getting someone else to perform this part, eventhough I informed them that it was never the facial I wanted (researched all the spas in moncton specifically for the add-ons and was why I chose this business) and I was charged for this facial without getting the add-ons I wanted, with no attempt to rectify the situation except to say they would put another note on the computer for the next time I book a facial to make sure they read the notes next time. I informed them that this would be useless since if the first note was not read, it was unlikely a second note would have any more effect. After feeling totally taken advantage of for such poor and inadequate services, I then sent a note to the webpage contact expressing my feelings about my experience thinking that perhaps an owner might have more professionalism and ethical standards, but never even received a response back! Obviously, this business takes no responsibility for shoddy or unethical practices, and charge you regardless of what you ask for with no remorse or reaction for their inadequacies. I will NEVER go back there ever again and will be quite hesitant to go to any spa after this horrendous experience!!!

Mavis Poirier

Erin (RMT) was amazing for my therapeutic massage. Highly recommend her!

Dorraine Ferguson

Nice environment

Mike Richard

Hands down the best place you can go for these type of services, can't say enough good things. Also shoutout to my girl Steph Craig, you're the best!!!

Josh Carter

Had a great experience with Steph. She's very professional and knowledgeable. 10/10 would recommend getting massaged by her.

Tara Leger

Love seeing Mel and Jess for my massages at the Moncton location! There’s no place like it!

Kelsea English

Amazing massage with Steph Craig RMT

Rhonda Babin

Very knowledgeable and helpful in picking out Christmas gifts for bosses from staff.

Gisele Leblanc

Awesome

Felicia Mazerolle

Friendly Staff and Service!

Shelley Gowlett

I absolutely love this spa and the ladies who work here.. I use Vanessa for waxing and Lucy for hair I will never go any where else Not only did Lucy stay longer to help me out with my hair she was amazing and I left feeling like a million bucks and very satisfied

Rachel Rogers

Such a lovely and relaxing spa. I was offered a drink while I waited, had some relaxing music to listen to in a quiet room. Kelly-Lynn did an excellent job on my shellac manicure, will definitely be back for more of her excellent service! :)

VS P

Great customer service

Maggie-June Logan

Danika did my first ever wax, she made me feel very comfortable and I rebooked right away.