Reviews of Hand & Stone Massage and Facial Spa - Mississauga Dixie (Spa)

Banu Bayram

I came here today and was lucky enough to get a last minute massage (literally 20 minutes before my time!) I had Robin as my RMT. She was amazing! She was so friendly, made me feel comfortable and very knowledgeable. I loved the hot towel and attention to detail in the areas I needed more focus on. She provided me tips on stretches for my main areas of improvement. My only regret was not bringing cash afterwards to give her more of a tip! Great massage and definitely will be back!! Also the girls at the front reception were very helpful and friendly too! Thanks again!

Melanie Woodall

I felt great after, but unfortunately, not enough time was spent on my problem area of my neck and shoulders.

Khadija Hyder

The management of Dixie location is rude. The masseuse were okay. I prefer to go to port credit location as they treat everyone (including their employees) nicely

Rze 730inc

i was told that this was a great experience for the person i set it up for...thank you guys

David G

Beautiful setting, friendly staff and super professional RMTs. Plus the location is incredibly convenient, easy to access and always lots of parking. I love also that I can get a haircut next door!

D J

Had a wonderful couples massage at this location with RMT Robin and Jim. Been to many relaxation massages in the city but Robin just ranked the top on my list! Thank you!

MARIA MATVICHUK

I love coming for my massage at Hand & Stone, Mississauga Dixie! Everyone is so welcoming. The environment is airy and cozy, feels like home.

maryam javed

AAHHHMAAZINGGGGG!!!! This massage place is all worth the money!!! Relaxing and calming massage. Would definitely recommend everyone to visit once to know how amazing it is!!!

A K

Family member had a facial service done here . And her expectations were well exceed. Alyssa was very professional and very welcoming . Highly recommend booking with her !

Sundus Ansari

We booked a couple's massage and loved the experienced RMT's!

Binka Cahute

Very Relaxing... just what I needed after very stress filled months

Ian Nairn

Great staff. Great service.

Abid Hassan

To be honest i was shocked at what you get for such a good price. It’s extremely hard these days to find an honest place which provides a service for exactly what you are looking for and that you can trust and know that it was worth every second of your time. Thank you! I would definitely recommend them! From the moment you walk in to the second you step out you’re content and leave feeling satisfied. Nikki walked me through the whole process. The staff was extremely friendly and I even got a follow up call regards to my treatment. Told me additional steps I can take while being at home! Will definitely recommend this to everyone! Thank you to the whole team!

Christine Nawas

My husband and I are regular customers here and we LOVE it. Justin and Robin are absolutely amazing massage therapists and everyone is so kind and welcoming.

Ashley

Very friendly staff. They make you feel so warm and welcome! Beautiful atmosphere and ambience. Will definitely visit again!

Alex Gow

Friendly staff and welcoming environment, thanks so much guys!

nhectar zerrudo

Robin was awesome! Would say the hot stone massage ever! Im surely gonna come back!! And Nikki at the front is always nice!!

Nishant Kulkarni

Hands down worst spa ever! Unprofessional and rude! Terrible customer service! Don’t bother going At the end I'd the massage, I felt like I needed another massage... It was that bad

F W

I had the best deep tissue massage imaginable. Book with Sara on Mondays.

Monica Motieram

I've been here twice so far & I have had an amazing experience. I was with Eva & Tammy. The girls are really sweet, the rooms are cozy & the massages were out of this world. Thank you again! Will be back.

Ahken Somasundaram [Student]

My Aunt is the owner the 34th owner of Hand and Stone.Nice waiting room. 8 nice massage room and 2 nice facial room.Her grand open is on Monday Dec 2. come and check her out.

Stephanie Collins

Finally massage therapists who find and focus on problem areas!! Eva and Jennifer were incredible for me, my husband and our 2 daughters. Nikki was incredible at finding appointments for my family all together and made my girls feel comfortable while waiting in the receptionist area. Incredible service - we are coming back once a month!!

seema sharma

Hot stone massage was the best

w shah

Great massages and facials. Very friendly staff and very clean spacious facility

Oscar Meza

This place is great! The staff is super friendly and very helpful.

Ana Pereira

WORST place to get a massage!!!! Manager Nikki is rude and unprofessional!!! Called me after she made a mistake on scheduling and yelled at me and called me names for her mixup. Horrible customer service and will not be returning to this chain after years of service!!! Beware while communicating with Nikki!!!!!

ledia kurti

Unfortunately, my friend and I had the worst experience at this spa. We were a few minutes late as we were stuck in traffic. We were only given 40 min treatment and were charged full price. I was also asked while I was lying down if I agreed to get the sensitive treatment but that was 20 dollars more. I had to agree obviously but no-one mentioned that when i booked the appointment. The receptionist was very dismissive of my concerns and didn't care I had a negative experience. The lady who gave me the facial was kind/nice but I didn't get full treatment and honestly I can do that at home and don't have to pay $120 for 40 min treatment where many steps were missed. Will never go there again and do not recommend.

Sarah Fallis

Very pleased with their organization, reception services and good quality massages. Update: I would not recommend the monthly Package Deal they promote as you need to cancel the package 30 days in advanced. I am unfortunately paying this out of pocket because I have moved and will now be paying for an extra month due to this unspoken rule.

Karan Singh (Karan Singh)

I visited hand and stone for a facial and massage, my experience was really good, everything was very professional, the therapist had the right amount of pressure and was very relaxing however the facial did an outstanding job, my face was literally glowing for weeks after however i was not able to attend more appointments as i was there for my vacation, id definitely recommend everyone to try it.

Susie Mahendran

Had a facial at Hand and Stone Dixie. Great customer service, knowledgeable staff and tranquil atmosphere! Overall an awesome experience!

aaron grass

Thank you for an amazing massage ????‍♂️ will be back!!

Isabelle Sheppard

My first time at Hand and Stone Massage and absolutely loved it. From the reception to the cash out period. Very friendly staff and the interior very welcoming. Thumbs up all around.

crystal frazao

If I could give this spa a zero rating that would be my rating. Terrible customer service. They booked the wrong day I had requested for my couples facial which was on Valentine's day and when we showed up on Valentine's day they said it was supposed to be the week before. They did give me 50% off on the facials for their mistake but ended up charging my credit card anyways for the "no show" appointment which was their mistake. Still trying to get my money back!

Selvan Rajah

I had an opportunity to have massage by Mr.Justin. He was very friendly and well experienced. I really had benefited by that massage hope to get more in future. Well done Justin.you are number one.

San Satchi

Friendly staff and great customer service. All the RMT's have years of experience and do a wonderful job. Been several times, never disappointed.

Rubal Dhillon

Highly Recommend!! I always have a satisfying experience! The staff is always so friendly and welcoming and I am always pleasantly surprised at how clean the spa is maintained by the staff. The monthly membership is very reasonably priced for the quality of service and makes it very easy to come in and get monthly massages or facials.

Pritpal Muker

Super relaxing and peaceful! Amazing customer service! I will definitely be back soon!

Muna Hashmi

My go to spa! Staff are always super friendly and professional. I love going here for massages and facials. Highly recommended!

Krishnitha Pradeeban

The service was amazing and the quality of the massage was phenomenal. The staff was super welcoming and friendly. Everyone was professional and respectful and I felt safe walking into the location. All the staff were following covid guidelines, I have zero complaints! Absolutely going back!

Jashan Singh

I would highly recommend this spa for everyone !!! Amazing customer service and a great atmosphere for anyone to come in and get a massage and facial. The customer service that i received was amazing. I felt as if i was a regular customer the way i was treated with such gratitude. The massage was top tier as i went in with tons of stiffness, the deep tissue massage was relaxing and calm as well as the service was excellent. I would recommend everyone to give it a try including a facial. I will definitely be going back regularly, it was a good experience as the staff are very welcoming.

S A

Definitely recommend this spa. Medina was my esthetician. She is amazing very professional and friendly. My skin feels and look great. Thanks

bui huy

Great.. wil definitely come back

S N

Amazing service and staff! The atmosphere is incredible- I didn’t want to leave! Cant wait to come back for my next registered therapy appointment!

Bianca P

This was my first time at the Dundas location and from the time I walked in I immediately felt welcomed and relaxed. The front desk receptionist was very kind and helped settle me in prior to my appointment. My RMT was Robin and she is hands down the most skilled therapist. From the time we sat down for our initial consult, I felt very comfortable with her. She went over the screening form I had filled out when I came in and asked me a few questions before we started. She explained to me her process and techniques that she uses and asked me the type of pressure I prefer and where she should focus most on. During our massage she made sure to ask at points if the pressure she was using was okay and if I was comfortable. At the end of our session Robin gave me some helpful tips that I can do at home and at work. I already feel much better and very relaxed. So much so that I chose to sign up for their monthly service at the members rate and I have already booked my next appointment with Robin next month. I highly recommend her! Thank you to the staff you guys are amazing!

Sinthusha Panchalingam

Great service, very good products and a relaxing experience. I would totally recommend a facial with Natalia.

Bash Cash

Great customer service, love the ambiance

Jasna K

The parlour have just opened recently. The quality of their work is at a level of a higher end, more luxurious spas. The place is clean, the masseuse who work for them are excellent! I will definitely be coming back soon. Great work guys!

Sukanya Siva

The staff are very friendly, extremely professional and the customer service is exceptional! We had a great experience! Will definitely be going back!

Rom Satchi

Recently had a massage while I was back in town visiting family. Staff is very accommodating...I accidentally overslept, but luckily they called me 5mins after my appointment time and were kind enough to change my 90 min massage to 60 min without charge. Massage was great and I didn’t feel like the therapist was in a rush, even though I was late. Rooms were clean, and staff always had their masks on.

Kristina Duliunas

Everyone is always so nice and happy. Tammy is awesome :)

SEL

This was my first time coming here and I had an amazing experience. I felt welcomed and taken care of. Nikki is professional and such a delight. I definitely recommend this place!

Rose Nairn

My RMT, Eva, did a great job of working on my trouble spots, I felt so much better afterward. I decided to try the optional foot scrub, loved it! Very happy with the service at Hand & Stone. Thank you!

o k

I’ve been to hand and stone a couple of times and seen two different RMT’s and both were great. Look forward to my next appointment!

Jeffery Campbell

Great massage, always feeling limber after going to hand and stone! Thanks again!

Suzanne Forsythe

Robin the the most professional and knowledgeable RMT I have ever had the pleasure of meeting. Everytime I have an issue she takes the time to explain what it is and what she will do to fix it. Her hands are magic! (Harry Potter level magic) The front desk staff are eager to help and look after the best interest of the client. It's a very clean welcoming environment. DEFINITELY recommend.

MITALEE DALVI

Very bad customer service. This lady niki fought over the phone with me over some silly misunderstanding created by her massage therapist Robin Denied me treatments when I was in a lot of pain and just started a blame game instead of talking professionally and conveying the reason for saying no and calling back! The front desk really needs some manners and not get overwhelmed while dealing issues with present or past customers. Watch out!

Chelers14

Came in for a facial with Manuela, BEST FACIAL EVER. She was very professional and recommended a great facial for my skin. The facial was very soothing and relaxing, the massage part of the facial was even better. My skin was glowing afterwards, I’ve never seen it look better! I will be returning!!

jayanthi nadarajah

Quiet calm environment. Great service and professional staffs. The RMT who did my message was very professional and made sure I was comfortable. Will be back for another visit soon. Highly recommend.

Fauzia Quddus

I had a facial at this location 2 days ago and had a great experience. The equipment and products used were excellent and I am very happy with the results. This location is brand new and the spa manager (Niky) was extremely enthusiastic and friendly. She gave me a tour of the spa and I will definitely return for massages and more facials in the future.

Tony Thompson

We really liked the service and atmosphere that Nicky creates.

Christine DeRose

Extremely good massage. Got all the target spots I mentioned and was very knowledgeable about strengthening exercises to improve posture.

Harinder Singh

I have just visited this location for the first time and was very impressed. Staff is very friendly. These guys go an extra mile to make you feel welcome. I will definitely recommend this place to my friends and family. Thank you!

Marlon L

I highly recommend this place if you need a massage. They have the best service, and they are very very very professional. please ask for Justin he is the best person to see. I give him 5 stars

Krystal Pereira

I had a wonderful experience! The spa was clean, the staff were friendly, the ambience was peaceful and I left feeling relaxed and pampered after an amazing hot stone massage!

Harjeet Kanda

Rather then getting a massage i was doing stretching exercises. Need to find another place to get an actual massage.

Hana Chatoo

Super positive and kind staff all around. Excellent service each time I go!

neha desai

I went for a facial, they are not bad but don’t get what you are looking for in terms of a good facial. I hate to give less stars but I need to go get another facial somewhere else right after I had one here. I was told how I needed a ton of procedures of course but the facial lacked a good exfoliation despite mentioning that I needed that.

Sylvia Bebel

I love this location - the RMTs are all very professional and effective and the front desk staff is always very kind and has great customer service. Will return again for sure time and time again ????

Tharani Manamperi

I have used this Location many time, my husband and I get couples massages done here almost every month, RMT's are fabulous, one of the best messages I would say. they listen to your needs and adjust accordingly, the staff is great, welcoming all the time, I would highly recommend the Dixie and Dundas location

Bin Arra

Nikki is great! So are her RMTs that work here. Robin is the best one!

Ikram

I had the best deep tissue massage I’ve had in a long time with Sarah. She’s extremely professional and targets the areas you need. I would definitely recommend booking with her.