Reviews of Maurice Pools & Spas Inc (Spa)

George Kontos

Excellent Service

Scott

Very good customer service just didn't have the product I was looking for at the time I would recommend them

John Barnes

Knowledge, expertise, experience and terrific customer service, these guy's have it all.

nowayazif1 AZIF

Jaymie and Gerrard are the best they are transparent and always do a great job with respect for property . I will always refer my friends to them for all their pool needs

Tray

Quick, reliable and knowledgeable! What a great group of professional installers. Highly recommend for above ground pool installation. Thanks!

Jake Derby

They are by far the nicest company to deal with when it comes to pools and spas. While we were installing our above ground pool liner, we called a few times and asked questions and were met with awesome help and assistance. We weren’t even a customer at this point, they were just assisting a bit over the phone. When we needed a new part they had it and the service was prompt and immensely appreciated. They truly went above and beyond and will have our support and purchases for all future needs!

Robert jhone

great service ..knows pools well

Tina

Pleasant & professional.

Raymond Svazas

I don't need a pool (live in an apartment) but I needed a place with good exposure to park a keelboat on a trailer; they were for sale. Approached Gerard Maurice (Pools & Spa) on the corner of Hwy 93/ Golf Link/ Vindin. He offered a spot next to his driveway, prepared the spot with planks to level the rig and used his truck ( and family help) to relocate the boat by ~ 200 m. About a month later the new boat owner needed a tow to a marina on Penetang Harbour; Maurice with truck again pulled the boat several km. at a time of our convenience. I offered a small compensation, he accepted, no haggling. Neither I nor the new boat owner had ever met Maurice before. The assistance he offered was so friendly it cannot be called a business transaction. Thank you Maurice (Gerard).

Terry Shiels

I've heard great things.

Brett Simpson

I called some Barrie pool companies for a quote for a pool installation and was met with indifference and unflexible appointment times. I then reached out to Maurice pools because they were local and no other reason. What a pleasure it was dealing with Jaimie and Gerrard. Their customer service was second to none. Prompt call backs seamless follow ups and genuine customer service are the norm. I would definitely recommend calling Maurice pools for any and all of your pool needs.

Michelle Brenton

My mother has used Maurice Pools for years and it was my father who always paid the bills until recently when he fell ill and passed away shortly thereafter. I then took over my dad's roll and on the first set of bills noticed that there were days for cleaning the pool that were charged twice during seperate months. I immediately went into Maurice Pools to have the mistake fixed which was dealt with immediately. My mother then received the end of year bill's which was missing the cost of closing of the pool and AGAIN had "mistakes" where she was being charged for cleaning the pool after the pool had already been closed. I returned to this company only to find they were closed for the winter and were only reachable through phone. I called and spoke to Jaime (the wife) who was not only unprofessional during our conversation but outright rude especially when I brought up the previous incident of being overcharged which she argued that it was not true. I decided I wasn't going to get anywhere trying to deal with someone who chose to act in such a manner and requested to speak to Gerrard (Her husband). Gerrard called me back shortly after hanging up with his wife and we were able to have a civil conversation about the situation where he looked at the bill's and seen the mistake, apologized for it and gave me a new total. I told him the bill for closing the pool was missing and once received a cheque for the total owing would be sent, this was on November 14th, 2019. The bill for the closing of the pool was not received until the end of January 2020. And on it was a note that states for my mother to talk to me because they infact did not over charge.... I am shocked by this because of clearly this issue up already or so I thought. The closing of the pool bill is even dated for September 5th 2019 yet on their August bill they are trying to charge for cleaning of the pool up until the end of September! I AGAIN called the company to find out what is going on and was unfortunate enough to speak with Jaime again who was unable to help me and couldn't give me a time I could contact Gerrard to deal with this issue once again. This is no way to run a company and I now feel that I should go back on the the bills for the last 5 years (at least) because of the only 2 times I have dealt with the bills and both times they were overcharging, it makes me wonder how often this happens and if any other customers have been overcharged but simply do as my dad did and just pay the bill's as they come without looking at them.