Reviews of The Urban Lounge Salon & Spa (Spa)

Jennifer Mahant

Mary did aboslutely amazing with my 15 month old, really gentle. He was so calm the entire time, did not shed a single tear. Would go to her every single time for a cut. A lot better than professional kids cutting places that made him cry hysterically the entire time.

Joyce Yunhan Lin

Mary is friendly and very professional. She is receptive to my requests and needs. And always delivered what I ask for my hair.

Rick M (canuck054)

I will only have my hair cut here, excellent value for the service. The team is always friendly, helpful and easy to chat with. There are cheaper mens cuts available, but you won’t have the same service or results.

Ahmed Alkahtib

Loved the relaxing massage

peachessdog

Melissa did an amazing pedicure. Attention to detail is what she does. Not rushed and professional.

Michelle Alexandra

Client Consultation Forms should always be available at any professional & reputable spa/salon. I was beyond happy to fill mine out here. It means they care about the details, your health, safety, and time. I've had the honour of enjoying both a haircut at the salon downstairs and a pedicure at the spa upstairs. I had a detailed cut I fell in love with, and feet as soft as silk. As a plant lover I was thrilled to see many well taken care of plants and the most GORGEOUS decor. High quality products used and they aren't product pushers but are always eager to answer any questions you have. Kind staff and they leave you feeling like you're on top of the world. I can be price conscious most days and I was happy to pair their fair prices too. Can't wait until my next appointment!

Brittany Martin

Lindsay is amazing! She keeps my blonde looking perfect (i have naturally dark hair) and knows exactly what will work for me! She also is able to recommend the right products to keep it looking perfect!

Renee P

This was ourt 1st time there and I booked the same time with my daughter on purpose. Apparently the owner knew we would not have a good experience as 1 employee could not be there and the other had been up all night at the hospital. I'll spare the rest but was really disappointed at the way the owner decided to handle my concerns. We are new to the area and won't be going back.

manon m

I had a great time at this salon. Taylor did an amazing job for my blonding upkeep. She's very attentive and listens and executes what you want. She also gives great suggestions and advice as well on hair maintenance. And the salon is a great relaxing atmosphere, love all the plants that are in the space.

Tanya Avery

Great relaxing atmosphere with top-notch stylists. Kelsey always nails my cut and colour! I highly recommend this salon to anyone in the Valley.

Sam Nova

Absolutely gorgeous salon enviorment filled with talented staff!

Amy Bicknell

I ordered two of the diy facial kits and sent one to my sister as a pandemic-distanced activity. They arrived very quickly. Super fun! Great products! Replied quickly to emails and so kind. Love it and highly recommend.

Thomas Tkaczyk

I'd give them 6 stars if I could! Always a wonderful cut and a delightful experience.

Christina Z

Had a delightful pedicure here. Perfect treat for hard working feet! Thank you ladies!

Robyn Thomson

A wonderful atmosphere and friendly staff. Lindsay cuts and colors my hair, cuts my husband's hair and both of our children's hair. She is fantastic with our kids - they love going to see her and always look perfect when she is done! She always does a great job on us as well! I highly recommend The Urban Lounge and Lindsay!!!

Emma Findlay

Without writing an entire novel, I will say that my experience at The Urban Lounge was beyond expectations!! I booked easily online after seeing a deal on Instagram that was hard to pass up. My appointment was booked for the next day, which is amazing considering the current protocols for covid 19. I recently had my hair coloured and cut elsewhere (a birthday gift from a friend), and was left entirely disappointed with the results. I asked Taylor-Rhae, the hair technician (artist? stylist? I don't know what the term is these days!), if she could adjust the colour of my ends using a toner to achieve a more natural blended look, rather than bright blonde. I think I might have made her nervous with how upset I was with the last salon, whoops! In the end she knocked it past the posts, out of the park, back of the net, slam dunk, hole in one, etc. I am truly looking forward to returning to see Taylor-Rhae for my next colour appointment, where she will continue reversing some of the work previously done by "thinking out of the box", which in itself is a true talent. Thank you!

Todd Everett

Amazing staff, very friendly!

Joha Yoga

Beautiful space filled with wonderful people. I love my hair! Thank you so very much.

Shelby Lutz

I have been going to this spa for over a year now and just love it. Shout out to Portia for having amazing staff in the spa and salon. All staff are very knowledgeable, friendly and easy to get along with. Love that staff are very helpful for product recommendations but never push or pressure you into buying anything. Shout out to Vanessa who has been doing my nails! The spa and salon are very clean and do an excellent job at keeping everything sanitized. Over all I love the atmosphere, staff and the owner. Keep up the good work Portia!

Samantha Richardson

I LOVE Mary !! She did an amazing job on my hair and always gives me what I ask for !! I was hesitant to try them out at first due to just being paranoid about my long hair, but I’ll never go to anyone else !!

Christine S

Pam was great, super nice could have chatted with her forever!

Emily Woodcox

I’ve never left a review for a salon, but I feel like I had to for this one. My appointment was with Maggie for a balayage and cut. Firstly, Maggie was a joy to be around. She’s SO talented, sweet, and completely on-trend. I showed her a couple of pictures of the look that I was going for and she delivered! I feel like I’m still stunned with how well my hair turned out. It’s been almost 6 weeks since my appointment and my colour has grown out exactly how I wanted it to (which never happens for me). Also, the value that you get for your dollar at this salon is HUGE compared the the salons that I’m used to. Thank you Maggie and team, I’ll be back for sure!

Jo Marie

I absolutely LOVE the lounge and drive from Ottawa to come for my services. I buy all of my hair care here, my scrunchies and my skincare products. The scrunchies are hand made and beautifully sewn - Kelsey at the lounge is an absolute hair talent goddess! Especially if you’re blonde!!

Ottawa Valley Yoga

Amazing atmosphere! I had my first pedicure with them and it definitely won’t be my last! Cass is friendly, professional and really awesome at her job — my polish is PERFECT! Vanessa and Portia also helped to make this experience beyond enjoyable. You ladies have earned a repeat customer, thank you so much for the community and experience ????????????

Linda Williams

Had a wonderful manicure in a friendly calming atmosphere

Caitlin Jebakumar-Corbett

Urban Lounge took care of the makeup for my ladies and I for my wedding, and I couldn't have been happier! The bridal makeup includes a trial, after which the artist followed up with me and incorporated my feedback into my look on the big day. On the wedding day, the artist was prompt (she came to us), professional, and kind. Not to mention that my makeup stayed on all day! Would highly recommend!

vanessa regnier

GET LINDSAY! She is professional and amazing with colour! I haven't found anyone who could get the right kind of blonde I wanted until I went to her. Always friendly accommodating and super high quality work. Wouldn't trust my locks to anyone else!♡♡♡

Stephanie Snow

The girls were all very friendly and welcoming. Great atmosphere...the decor was great!

wolfe

very positive and professional staff everyone here is extremely knowledgeable. I would highly recommend you try some of there services.

Caryl Lamothe

Staff were friendly, but pedicure was not great. Still had callous skin hooking my sheets after it was done. Feet were not smooth after, unfortunately. Nail polish was okay, but still need dead skin removed from my feet...

Leila Khapour

Thanks dear Mary Giberson! This is my first haircut in my life that I'm very happy. You did great. ????????????

Katelynn Gingras

I always come here to get my hair done! They customer service is fantastic and their work is great! These are some styles I've done over a few years!

Marie Tourangeau

The spa is gorgeous! I love the plants the open space, etc. I went there for a few services over the last couple years. I got my eyebrows waxed. For the first time I bled during receiving this service. I'm not sure if it was the technique or the wax but it never happened before. I also went for a facial. It was very relaxing. The room is amazing. The only thing is that I ask for extractions (as it is indicated in the service description) but the tech did not do it. I was so relaxed tho that I just remembered at home. But with their price rate you would expect better. My husband got a haircut there. It was awful. They did a good job to make up to him by offering a free cut to fix it. During some of my visits I felt like there was tension between the staff. I don't feel warm welcomed when I go there. I still go because they are the only spa in the area. Their price rates are very high (like higher than some Ottawa salon/spa). I like the products that they sold there. I would say that the staff is well informed of their line of products and so they can answer most of your questions.

Barry Brennan

I had foils and was happy with the results , then Portia trimmed my hair , approx five snips with the scissors and she charged me 28.00 for the trim . I could see 10.00 for what she cut . Less than 5 min to trim . I was surprised. Won't happen twice

Kristianna Guzman

Since COVID started the ladies at the lounge have made things happen for our community, to keeping up with all our color kits, new products coming in etc. The staff were always friendly when coming into the salon, as well as the receptionist so soft spoken on the phone and was able to give me information and helping me out. My daughter is special needs and bring her into a salon can be overwhelming for her with all the noise, but I spoke to the owner and she did her best to make it comfortable for my little girl, to make it easy going for her, plus her stylist did the same. Well done ladies

Angela Regimbald

Excellent service on the salon side! (never used spa services so can't comment) i have always walked out of there happy with my cuts. One visit I was accidentally overcharged, but I didn't notice initially. They were the ones who reached out to me to let me know they realized the error and credited the difference to my account for next time =) Always so friendly and great customer service!

Chantal Robillard

I had such an amazing experience going to the Urban Lounge for my first time. Portia was amazing and she completely exceeded my expectations with what I wanted done with my hair. I have very thick hair and this was the first time I had a cut that was perfect! I would highly recommend this salon

Justin Yaassoub

I just had one of the most pleasant hair cut experiences at this place. I walked in not expecting much; I have strange curly hair that no one seems to cut right... But Kelsey managed to make me look human and gave me some well needed tips on style. More importantly, epic hair cuts seem to be secondary to their emphasis on a positive human interaction. Highly recommended.

Jae Day

Taylor-Rhae is hands down one of the best colourists I’ve had in my 15 years of colouring my hair. I wish I found her sooner, she’s amazing and knows exactly what suits her clients and how to achieve the colour they want. She has great experience with balayage which is what I went to her for and I’m just so thrilled to be one of her clients! ❤️ Thank you!

Jeff Clifford

VERY HAPPY CUSTOMER - I was able to order everything I needed to surprise my girlfriend for her birthday - she loves their exclusive products at Urban Lounge. I did all of this through FB messenger and was able to just pick it up and go! - The staff also took the time to gift box it for me so I looked even better when the surprise happened - all of this seemed like a seamless effort for a well operating business - Thanks again Urban Lounge - keep up the good work!!

Nicole Burchell

I recently had my hair colored and cut by the amazing Portia. My ash blond foils turned out amazing. I'm really happy with the color and cut. I will be back to keep up this look!! Thank you Portia and staff!!

Will Gee

This Spa located in Petawawa is top notch. Businesses like this are the treasures that the Ottawa Valley have everywhere. The pride of ownership is displayed from the moment you see the building to the moment you leave and all throughout. The staff all take pride in being a part of the team there. It is also friendly to guys like myself for that trim or military hair cut. Hey, what guy doesn’t like a little pampering once in a while. Treat yourself to Petawawa’s favorite Spa with a visit to Portia and the girls !!!

Jessica G

I just moved here and was looking for a place to get my hair done and Kelsey knocked it out of the park, best hair colour I've ever had. I decided to come back and try a facial in their spa upstairs and it did not disappoint! I loved the Eminence products they used on my skin and the spa is stunning.

Kelsey Buckwald

Just had an amazing pedicure by Vanessa, she is so sweet and did an amazing job highly recommend her to anyone in the area!!

Natasha Beyer

I had a wonderful relaxing experience in the Spa. I had manicure/pedicure done. The lady providing the services were warm and welcoming. She was extremely efficient as well. 100 percent reccomend.

Sam Gardi

Such a relaxing experience. Urban lounge never disappoints. I've had multiple services and have always left happy.

H R

Ive gotten better haircuts for $12 compared to the $50 i spent here. But the vibe is chill

Katelyn Kate

The nicest ladies, great atmosphere, quality products.

Hayleigh Crosby

Booked in to the spa this afternoon after seeing a pedicure special on Facebook, and the ladies were able to accommodate both myself and my mom for an appointment this evening. We walked in, and the spa was amazing! Diffuser going, music on, and the ladies were ready and waiting for us. Both my pedicure and my moms were absolutely fantastic! They were extra cautious with my feet, and they had taken the time to look up my file, and remembered that I am a Type One Diabetic. They had a large selection of colors for us to choose from, including some fabulous shellac. The techs chatted with us, and were both super friendly. I want to give an extra shout out to the tech who took care of me, Kas Sestito! Kas was knowledgeable and skilled, and provided a fantastic service. I'll definitely be back to see Kas again!

Caroline Ostrom

Yesterday was my first visit to this salon, and first time trying a new hair stylist in over 8 years. I saw Mary and she did an absolutely amazing job with my balayage and trim. She took time to listen to what I was looking for (and not looking for), asked questions, and completely exceeded all expectations! My appointment never felt rushed and I left feeling absolutely fantastic. I will definitely be back!!!

Kris Milarchuk

A little self care required after another posting and covid... spa beautiful and relaxing Melissa did a beautiful pedicure. Hair given new life in salon and i love it. Thank you

Jack White

Nice place bad hair

Carissa Behm

I had Madison give me a facial today and it was the best facial I’ve ever had. All the products she used smelled amazing and she made me feel extremely relaxed with her massage techniques. She was very gentle when doing extractions and I left with my skin feeling smooth and calm. I can’t wait for my next facial ????

julie boudreau

I have really curly hair and got bangs cut. Founs they were a little uneven at the roots once at home but Urban Lounge fixed them free of charge. Amazing sercive and professionalism, will definitely be going again

Shannon Parsons

Friendly & welcoming staff. Great service all around

Tom Gagne

Such a great place for kids cuts and classic men’s cuts, such great staff here and in the spa, highly recommend

Marie Tara

beautifully curated, high quality salon experience the moment you step through the door. The stylists are highly skilled and knowledgeable and the space is stunning. A real oasis in the Valley.

Jocelyn Rumbolt

My favourite spot to go! Staff, environment and service are top notch

CARLY Hart

Looking for an amazing stylist??? See Lindsay at Urban Lounge! I have been posted in and out of Petawawa, and I always come back to see Lindsay. The minute you walk-in, she will make you feel warm and welcome. She is patient, and will work with you to find the right style, and colour. She will ensure you have a great experience, and always leave with gorgeous hair.

vanessa halloran

Got my hair done by Portia today, she is the sweetest person to work with and is the blonde master, I am so impressed by her work today!

Wendy Mitchell

I would like to say wow, I am new to the area and I needed a root touch up and a cut. I have naturally curly hair and Mary did a wonderful job. If anyone is looking for a stylist that knows how to cut curly hair look no further, plus she was able to match my colour to a tee. Thanks Mary see you in October

Al Schultz

Calming, warm and modern atmosphere. Customer service of staff was excellent. Great luxury pedicure experience. Products were gentle and smelled amazing. Would highly recommend as a self care treat! Will be back again.

Evan Kuenzler

Just got a cut and style by Lindsay, I walked in and was in her chair within 5 min, great atmosphere and amazing staff here. Highly recommend!

C.A. Roach

Had my eyelashes tinted and curled by Asia, she was sweet and professional, and my lashes are amazing

Kara Foley

My absolute favourite place in the valley to be pampered. When I first moved here I would still travel back to my fave places in Toronto as I couldn't find what I wanted in a salon/spa. After the Urban Lounge opened I finally felt like I had a place to go with the right aesthetic, the right skills (the hair stylists here are amazing and very well trained), and customer service that I had come to expect from the city. I have recommended countless people here for hair and mani/pedis. I especially love that they are eco / cruelty conscious and use a lot of organic products.

Sarah Campanico

If you are looking for a relaxing, beautiful, great quality, luxurious salon and spa experience in the Ottawa Valley- Look no further. The Urban Lounge instills a beautifully curated experience from the moment you walk in. You feel warmly welcomed, relaxed, and taken care of even before your services start! Their knowledge and expertise on anything Hair and Beauty related is top notch. Their love and use of natural products is so refreshing. And the community this salon has created inside and outside of their salon walls is so supportive and empowering for women. I highly recommend their lounge life/collective merchandise- its extremely comfy, super cute and you'll be supporting the women who support you! All of the staff at the Lounge are great but I have personally seen Portia and Kelsey and those girls make a lasting impact! Definitely check this place out!

Marc St Jean

I highly recommend The Urban Lounge and Mary Giberson for a mens cut. I like their scheduling system and email reminders. Professional, courteous and exceptional are words that come to mind. November 17 2021, I'm adding to this post because, I just received the best haircut in years. My hair is thick and grows weird, Mary gets better with each cut. Portia is always quick to check in and see how the service was. I appreciate the hardships all hair salons have gone through in the last year. So be nice, and you'll get the best service.

R P

I decided to get a facial here (I've never had one done, I thought it would be fun). Expensive ($150), and kind of weird. I chose the "clear skin facial," as I've developed some congested pores, but overall have very good skin (I've been told). There's a million steps, none of which were explained to me while they were happening. One step stung my eyes and went partially up my nose. The lady was also very pregnant, and not having the easiest time moving around. I felt bad even having her do this for me. I gave an extra star because she did give a great arm and hand massage. My skin looked GREAT right after - but the next morning and ever since, I've been breaking out steady. Whatever was put on my face, it doesn't like. A waste of money, wouldn't recommend.

jillian mckeown

The urban lounge in Petawawa Offers an amazing spa experience no matter what the service you are looking for. Every time I treat myself I am so happy with the service and the atmosphere! Thanks girls!

K D

Marion did an unreal colouring job on my hair! Very easy to talk too. I totally recommend her to anyone.

Morgan LaVie

I love the pedicures at the Urban Lounge! The atmosphere in the spa is so homey with all the plants and fresh essential oils, the furniture is freshly decorated with modern furniture.

gail monty

You got to go visit it...Ladies we all have to pamper ourselves...once in awhile..!!????

Hannah Twine

Loved the ash blonde foils and cut Kelsey did and the eyebrow tint/wax with Sarah. They knew exactly what I wanted and explained the processes to me as they did it. I'm new to the country, so I was a little nervous the first time as I'm just getting used to things in Canada (my foils had been done really badly in Toronto and Kelsey fixed them!) and I appreciated all the staff made me feel super comfortable! The decor is super cute and I like the hair products they use. It was exciting to see the team getting ready for their 5-year anniversary. Can't wait to go back.

Kyle Levesque

Came highly recommended by a buddy... I got a relaxing massage and it did not disappoint! Atmosphere was excellent and staff were super friendly. I will be hitting that place up again !!! Thank you ????

Matt Shackell

Nice place, positive vibes, my wife loves it here! High quality services from hair to nails to facials to massage.

Steven Jefferys

Post is for my wife as she doesn't have a Google account. She loves going here.

Tillie McDonald

Highly recommend! Great experience; Portia and Dominique are fantastic. I will definitely return!

Jill McLellan

Amazing service each time I go in !! Kelsey is a magician with hair ???? always leave happier than I expected ! The girls upstairs are beyond amazing with spa services .. have had facials , body treatments and mani /pedi and will be back for more !! Plus the selection of products and accessories are A+ .. always do some extra shopping ???? Thank you Portia and your team for creating something special in the Valley !!

Lee-Ann Martin

I visited Urban Lounge yesterday and I saw Maggie. She does unbelievable work. I didn’t even have to show her a picture of what I wanted but she absolutely nailed what I wanted from the description I gave her. I got a cut and baby lights and I LOVE it. I just explained and she read my mind. This is by far the happiest I have ever been with a hair salon experience. I’m excited to go back! ** I included some before and afters**

Jenny Hickson-Alexander

Always top notch service here.

Michelle Alderson

Great place. Very modern and stylish. Lindsay does amazing hair work (5 stars) and is super flexible.and accommodating and is aaaaamazing with kids cuts. Online scheduler is super handy. Deducted star because they dont accept credit and when youre a points collector a $200 hair cut is a loss of a lot of points.

Kyle Wilson

Great atmosphere, friendly staff, excellent hair cuts for men, wont do a typical "military cut". Staff will take there time with you and put in the effort with what your looking for. Great work on be beard trims, highly recommended!

Wendy Henderson

The best place in town! The staff are so warm , friendly and knowledgeable. They pay attention to your individual needs. I have many allergies to products and they always make sure I get the products thst are safe for me. I started out getting my hair done there and I am now using the spa for massages, mani and pedis and waxings. Great experience, Great place ❤️

Kelly Gould

Fantastic staff who truly take the time listen and ensure you get what your looking for.

Jeff Sandney

Had my first pedicure with Asia Roach. She was very pleasant and professional. Felt like I was walking on clouds….great job Asia. Highly recommend her…..