Bought a groupon for 2 Brazilian wax. Tried to call but voicemail said they did not have a receptionist and would call back. When they did, I said I had a groupon and wanted to book a brazilian wax. They booked me with Dana, I was clear it was a groupon on the phone.
Their address was so confusing, they never said they were inside the gym, so you drive around looking for their address until you call in frustration and they say "this happens all the time". Then tell your clients it is inside the gym on the corner.
When it came time to pay, they said they were sorry the lady that works at another location takes groupons, not them, I said no problem and paid the full amount with no argument. (So I had to pay again.) I also asked for and paid for a vajazzle which didn't even last til I got home despite being told it would last 2 weeks. When I called to book using the groupon a few weeks later (because I didn't want to waste the money I'd already spent on the groupon), they said that was only offered to new clients as I had used them previously, I was no longer a new client. They would not refund the groupon as I asked, and continue to argue the matter. I will never return there and tell everyone in my all female office (very close to their location) about this issue. HORRIBLE customer service dealing with this issue and not even a good wax job. Two thumbs way down.