Reviews of Deer Lodge (Spa)

Blampin

Grand old log hotel, great location. Food, drinks and waiting staff good. BUT, desperately in need of a complete refurbishment AND very poor standards of cleanliness. Moved from our original room as it was so dusty, dirty and dilapidated, the second room in the 'modern' wing was little better - dust everywhere, floors not vacuumed, toilet seat broken and urine stained, drifts of fluff in the uncarpeted parts of the corridors. No management on site that we could find and had to complain the the groups corporate HQ by email.

Steve Hirlehey

Booked this room after staying at the Fairmont since my friend couldn't book us another night there. We paid $300 for the night. We expected a cozy and charming room as advertised, while also understanding the historic significance of the property and that it may lack in modern touches. WELL!! I walked in and I was shocked. I don't think the $300 room I paid for ever made the cut on the Deer Lodge website. It was super dark and dingy. There was one outlet preoccupied by a lamp. No mini fridge, coffee maker or kettle. No bathroom counter space. A mirror behind the door that you cannot see yourself in. It literally had zero comforting qualities. No basic necessities. I feel completely scammed into paying that much for the room my friend and I stayed in. The common areas were cute and had rustic details. Our room completely lacked in that area. Zero personal touches. I do not recommend staying here. Oh and the light in our bathroom was two different tones of bulb??? Not a big deal, just again, zero attention to detail.

Well, I feel a little catfished; the photos on the website (bookings.com) did not even come close to what we got. The images are of their newly renovated suites while we were initially placed in the historic portion of the building. The historical part looks like something you would see in a museum, and I would not stay there. Small, dingy, rundown, and frankly looked kind of like a dive. Although the room situation was bad, I upgraded to one of the new suites and was happy, but there was still no tv. The staff at the front desk and throughout the hotel were amazing, and the hot tub was excellent with a fantastic view. The new room, staff and hot tub made up for a bad first impression. In the end, it was a good experience, but I'm only giving it two stars as I feel like there is a significant amount of false advertising.

The rooftop hot tub was great and featured a beautiful view. The restaurant also featured delicious food.

Ali & Christian at the Deer Lodge Restaurant provided outstanding service, & were super friendly. Very good food. My 2 sisters & I appreciated the great experience during our visit.