You have all the feddbacks of people who are buying the products of LCL Spas - Winnipeg Hot Tubs & Spas (Spa) in the area of Kildonan (Canada).
At the present the firm gets a score of 4.8 over 5 and that rating has been calculated on 127 reviews.
As you can read, its rating is almost the best one, and it's founded on a high number of reviews, so we may say that the rating is very reliable. If people have bothered to rate when they are pleased with the business, it works.
As you know, we don't usually bother to give opinions when they are good and we usually do it only if we've had a problem or incidence...
This Spa belongs to the category of Hot tub store.
We just purchased a new hot tub from LCL spas a couple of weeks ago, and their customer service is incredible! Everyone who works there is so friendly and helpful. We must have called with a million questions (hot tub newbies) and they always took the time to explain things, walk us through things etc. Would highly recommend!
Third summer with our swim spa and the service is awesome! Questions are answered quickly and any issues are taken care of. These humans rock!
Eric was awesome. Comfortable purchase experience from the minute we walked into the store, until we’ll after the sale (and still going)!
Helpful service and great care taken. The quality of the spas seems excellent and Jay is very knowledgable! Great ideas and suggestions to help us find the right thing for our space and needs.
Very helpful staff, good quality products. I would like their pricing to be a bit more competitive, but overall it's a good place to go if you have any questions or need parts.
LCL Spas provides exceptional customer service! We have dealt with them over several years for all of our water testing and hot tub chemical needs. Last year we purchased a patio dining set and were so impressed by the quality that we went back this year when we needed more patio furniture. The team at LCL takes the time to fully understand your needs and works with you to find the best option, never making you feel rushed. Their products and customer service are of the highest quality!
This is our second Coast Hot Tub. Bought the hot tub from LCL Spas, during the Home and Garden show in Winnipeg. Amazing after purchase service. Team is quick to provide all the assistance that is required to operate the hot tub.
Love these guys!! Always ready to help.
Sure they have great service when selling you a spa. But try getting them to provide service once you have your spa at home and need parts/repairs...they don't seem to exist. You have to call multiple times, leave messages, emails etc. They don't even have the courtesy to return your calls. STAY AWAY!!!
I purchased a Coast Hot-tub from LCL 10 years ago, and go there for all my hot-tub supplies and upkeep. My Coast Hot-tub turned ten last month, and required its first mechanical repair, a new control panel at the same time. The part was expertly and quickly installed by the staff at LCL and the tub is now operating as good as new, after years of 12 month round use. We love the hot-tub, and the great service we get every time we go in the door at LCL. Five stars!
Knowledgeable staff
We purchased our first hot tub from LCL Spas based on reviews. Arvilla and staff were a pleasure to deal with. Arvilla was able to get us into our dream hot tub at a very reasonable price. The service team is just as great. We had a few issues with our hot tub and they were very quick to dispatch a service technician. The technicians are very professional and knowledgeable. We will definitely recommend them to friends and family. Thank You LCL Spas!
Good people and terrific service, very happy with my choice. Highly recommend.
Answered all of our questions and helped us find the perfect hot tub!
Great service & products! The staff are super friendly, not going to up-sell products.
Love my tub great people
Extremely knowledgeable, and honest - nothing but a positive experience with this company!
Sure they have great service when selling you a spa. But try getting them to provide service once you have your spa at home and need parts/repairs...they don't seem to exist. You have to call multiple times, leave messages, emails etc. They don't even have the courtesy to return your calls. STAY AWAY!!!
Friendly staff.
My wife and I purchased a hot tub last year from LCL after looking at a few places. We found LCL to be the most knowledgeable and freindly to deal with. Very happy with the hot tub and service throughout the year we have been going there for our water tests and to purchase supplies. Staff are always friendly and always answer my questions I have. They know me when I come in and felt like we have built a relationship with him. Strongly recommend this company for their product and customer service.
Customer service is second to none
We bought our Coast hot tub through LCL Spas at the Home and Patio show last year. In a nut shell, we love our spa and can't say enough good things about Arvilla Schneider and her team at LCL Spas. Their tutoring to get us started, with ongoing support, be it at their location, over the phone, and email, to help these newbies get it right. We knew the product was good, but LCL Spas is the right place to buy it from. Highly recommended!
We have had our Spa for 10 years. LCL sold it to us new. They have had over the years the absolute **BEST** customer service. Trevor in Service has been there for years and is always friendly and prompt if a service call is needed. In 10 years my Tub has only needed service 3 times **Bravo** Good products at LCL Spas
Lots of businesses claim to have "great service" or provide "personal services". These folks actually do it. Buying a tub is not something you do every week--I bought one close to 20 years ago from LCL. When it needed to be replaced simply due to aging, I went back to Jay and the team. It was a tricky job to execute, and I can't say enough about the care, attention, and personal follow through that seems to be "normal" at LCL. Thanks!
Very helpful and great prices
I shopped around the City to see different brands and features. Eric was very easy to talk with, not pushy, and the Coast product had the features we were interested in. After purchase, I had an issue with setup and Arvilla took the time to walk me through troubleshooting. Good customer service which should be expected when buying an expensive think like a spa!
Very nice staff very friendly and helpful. Prices are very reasonable. I bought a hot tub pump and I paid less than one's online shipping from the United States and Canada.
Went in today to buy a hot tub, and possibly two more for other properties we own and was given a less than warm welcome. We left without buying anything and are considering other companies. Very unimpressed with the customer service and considering both my husband's and my line of work we need a reliable friendly spa and hot tub company to do many more transactions with.
I cannot say enough good things about my experience. I would highly recommend to anyone who wants top notch service and support. These guys are the best!
Great shop! Always helpful, knowledgeable and friendly!!
Very helpful with everything I throw at them!
What a great place to go for a hot tub! The staff were so helpful and friendly and answered every question we had. They are quick to respond to any calls or emails. We would definitely recommend them.
Their new showroom is beautiful and the Staff is always helpful and friendly. The Coast Spas in the showroom are amazing and would highly recommend visiting them!
Service is amazing. Help is always on Par.
Excellent service! Always taking the time to help. Clean store, products are organized and neat looking on the shelf. Will be using this as our go to spa store!
Good service
Really nice patio furniture and hot tub.
Best customer service and best products anywhere in Winnipeg. Eric was personable and knew the product well. We bought a Jackson 550 BBQ. It's amazing! Cooks so evenly, holds its temperature well and the solid heavy Stainless Steel cleans and shines up brilliantly. We couldn't be happier with our purchase. We'll have it for many years to come. Thanks LCL!!
Best place in Winnipeg for all your needs. Thanks Eric!!!!
Just took delivery of our new hot tub from LCL Spas. Jason and the gang from LCL have been an absolute pleasure to work with. The guys that delivered the tub did a great job removing the old tub and setting the new one in place. Run by 3 brothers Jay, Eric and Trevor they work hard at ensuring great customer service. If you are considering a hot tub I recommend chatting with the gang at LCL.
Best Staff! Very knowledgeable & Honest
Bought my Hot Tub in Winnipeg 10 years ago from LCL, the service has been second to none in this time, new pump, yearly service, water samples, no problem. Jay, Eric and all the staff are always happy to help, the customer is always first with these guys. Highly Recommended, look no further if a hot tub, spa or patio furniture is your requirement. First Class!
I bought an infrared sauna from them a couple of years ago and haven't had any problems with it.
Excellent experience with the staff at LCL. Great service. I love my new hot tub from LCL Spas. I will recommend them to anyone.
We spent a fair amount of time shopping around for a new hot tub and eventually decided to purchase from LCL. All of our encounters with any of their staff have always shown them to be very friendly, knowledgeable, and incredibly patient with us as we raised various questions and concerns. They really go above and beyond to make sure their customers are happy and well taken care of. Supreme service and extremely satisfied.
Been dealing with LCL for years I am on my third tub with these guys.. Truly a professional family ran business. Thank you Jason, Eric and Trevor.
we have dealt with Jay and the family for quite a few years they are awesome and helpful people to deal with cant seem to do enough for you????
Great friendly staff and very helpful, I felt there customer service was outstanding enough I'd come on here and leave a review.
Good products and service.
LCL the Best high end Spa in Winnipeg and Service great deals and people very helpful ????
Very helpful and great prices
We only use LCL Spas. This is because they are 150% committed to excellence--in service, in product, and in being there for their customers. Over the many years since we have had a hot tub, we have only known the best from LCL. Thank you, thank you, thank you!
Best products... friendly professional staff... love it!
good to do business with, bought a spa from them and it had some issues which they fixed fairly promptly.
Great service department! Friendly reasonable and helpful they want to make sure you are happy. Would reccomend them to anyone.
My husband and I purchased a Sauna from LCL Spas. Jay and staff are wonderful to deal with. Customer service is top notch.
This is a great company that caters to the customer. Great service and the inventory is amazing! Thank You!
Jay and Trevor and their staff are very knowledgeable and recognize loyalty. As a longtime customer I have always received top notch service and competitive pricing.
We purchased our hot tub from LCL based on online reviews and a friends recommendation and were not disappointed. The staff are all very friendly from the owners to the crew that show up to set it up. I would recommend LCL to my friends without hesitation.
Fantastic service. The staff and owner are very helpful and knowledgeable. After purchasing my spa, it had randomly just shut down a few months later. I had a birthday party in 2 days so I needed it fixed pronto. I called them at the end of the day, the very next morning they sent a technician to have a look. It turned out to be an issue with the electrical, so it was not on them, but they didn't have to send someone so quick.
I looked around for a high-end quality hot tub for about 6 months and eventually paid LCL Spas a visit. Jay (the owner) is absolutely wonderful! He is thorough and very down to earth. He encouraged us to ask questions and took his time to explain the specs and differences of the hot tubs they carry. He also allowed us to negotiate a bit and we ended up getting a really good deal on a special edition Coast Spa Hot tub! There were no judgement, no pressure selling, and he is very professional. Tub arrived on time and everything ran smoothly! When we ran into a bit of challenge after day 3 but Jay patiently walked us through the issue over the phone… and that was after 9PM! You couldn’t ask for a better customer service. I am a very happy customer and will recommend LCL spa to anybody wanting to buy or replace their spa.
We purchased the swim spa this past summer and have enjoyed every minute! Changed our lives! LCL staff are amazing and treat you like family. You came highly recommended and now I see why. You have made this family very happy!
Very expensive
Had the parts I needed. Great service
We purchased a Hot Tube back in 2016 and have not regretted the "deal of the day" ever since. Management & Staff are knowledgeable, friendly, and courteous. They are an absolute pleasure to deal with. They certainly know what they are doing when it comes to treating water and I'm sure they can walk on water for you if called on to do so. There are many businesses that can learn a thing or 2 from LCL Spas when it comes to helping their clients out. Their high standards are 2nd to none! Way to go!!!
We purchased a Hot Tub here 15 years ago and it has been such a life changer! Especially this past year with all of us stuck at home the tub has proved to be a really fantastic Investment. Best decision ever! Thankyou for Everything ;) Stay safe :) Cole
It has been 12 plus years that my wife and I have enjoyed the services of Jay and his staff at LCL. We have consistently received excellent service and competitive pricing and I would not hesitate to refer family and friends to them. Recently we had our hot tub moved to our son's location and the 3 man crew did a superb job and took great care of our tub and property. Thank you Jay and entire staff. Doug and Irene S.
We purchased a Finnleo IR sauna from LCL and love it. Jay was VERY helpful, and delivered it to our home within a couple days so I could start using it to help treat my Lyme disease. The price was less than many other retailers, but more importantly Jay took the time to answer questions and consult with my husband about the sauna as not all IR saunas are suited for medical use. Thank you Jay & LCL!!
Fantastic!!! Great to deal with a family business, they care about us and how happy we are with our hot tub. We have had our hot tub for 6 years now. Reliable and still looks like new. Jay, Trevor, Eric and the staff are all fantastic. 6 years of help and advice that includes a great selection of quality chemicals, advice on what type of water treatment is best for us and regular water sample checks. Absolutely no better place to deal with!
Quick testing by friendly staff.
Our second spa purchase from LCL. Excellent sales and installation crew. Extremely helpful and knowledgable when you have questions. The Coast spas are so well made. A great family owned business!
I purchased my tub used but was originally purchased new from LCL Spas. Because I'm a new hot tub owner, I've had to call LCL numerous times to discuss issues as well as products. They have been extremely helpfull over the phone with finding replacement parts and walking me through troubleshooting of certain issues. Parts and chemicals are fairly priced and probably even cheaper compared to other Winnipeg companies. If I'm in the market some day for a new hot tub, LCL Spas will be the first on my list of places to go.
We just received our new hot tub from LCL Spas and couldn’t be happier with exceptional service we received from Jay and and the LCL Spas team. Delivery was right on time and went with out any issues. Wife and I have been enjoying our new hot tub every evening so far. Our friends went all over the city looking for a hot tub and ended up purchasing from LCL Spas as well. We also purchased our GMG Smoker from LCL Spas and just love it. So if your looking for a hot tub give LCL spas a try … you will not be disappointed.
(Translated) Amazing service. (Original) Amazing service.
We are so impressed with the service we have received from LCL and their staff. We are definitely recommending them to everyone. Thank you so very much.????????????
Jay and the other staff at LCL spa offer exceptional service! From the initial education steps around choosing our hot tub all the way to maintenance steps of our new tub now already installed, my wife and I have found the experience to be enjoyable all the way through. I must also note that Jay took an extra step in after sales service by calling us to ensure that we understood how to work our tub properly and answer any questions we might have. This was completely unprompted and far exceeded our expectations. The showroom is clean and easy to navigate, and the staff is very knowledgeable. I would highly recommend!
They are an absolute pleasure to deal with. We purchased our Spa about 2 years ago. They delivered it, and set it up. great. We got directions on products to use, and how to use them. Every couple of months, I come by with a water sample, and they let me know if I need to change what I am doing. Of course, they have all chemicals I need.
Both me and my wife decided now was the time to replace our beat up hot tub so as everybody does we decided to do some research! LCL spas came up in 75% of peoples thoughts so we decided to take a trip out to the other side of town to take a look. We were greeted by the owner Arvilla who was absolutely amazing and she went through everything about the tub which was not the experience we had at the likes of Krevco & Oasis! She then did us a deal on a tub that would of otherwise been out of our price range and got it down to what we wanted to pay :-). I came back 2 days later and dealt with Jay who then introduced us to Eric his brother who dealt with everything for us. We can not urge enough that these guys are a delight to deal with! Family owned and Canadian built tubs which we had no illusions would be a great brand. We signed for a Coast spa with 50 jets and we cannot wait for delivery :-)
Great deals on spas and best products ((SpaMarvel)) for water at good price.
THE most friendly staff! And the best customer service I have experienced from any company. I have purchased a few of their product and will continue to buy from them.
Our hot tub stopped working entirely. No heat no nothing. Panic about water freezing set in. Called LCL spas and they had someone out immediately. A part was required and they put in temporary heat to prevent the water from freezing. Very next day back again with the part and tub up and running in no time. Highly recommend. Really impressed with this company and their service.
This is a great business! Starting with Eric, one of the co-owners, in the shop all the way through to the delivery team. Eric was thorough, patient and very helpful when helping us with the selection of the right spa for us. We had several follow-up phone conversations and Eric was always available to answer our questions. The delivery, which was two hours out of Winnipeg, was prompt and the team, lead by Tyler, was courteous and again thorough in terms of explaining the spas operation. They also accommodated the electricians who were on site during the delivery to prop the tub up so the electrician could finish his portion of the job. LCL Spas is effusive that they are there for you long after the purchase of your spa. Can’t recommend highly enough.
Great service.
We purchased a hot tub from LCL in Nov 2020. So far we have been very pleased with our dealings with LCL and have really enjoyed the tub. LCL set it up on time and provided help with regards to chemicals etc. We had a minor service call necessary this year and Trevor from their service department was very helpful and prompt. Our hot tub was fixed faster then I expected and the technician (Andrew) was knowledgeable, experienced and courteous. Our issue was resolved in time just 24 hours before our first snowstorm hit this year. There are probably lots of places you can buy a hot tub - probably even online - but consider the after purchase support and service - chemicals, accessories and if needed service. Very happy I chose a local company that is a phone call and 10 minute drive away.
Anne and I purchased our first hot tub in March 2018 from LCL after lots of research. We have never regretted the decision. The family operation is very evident as all the staff like their roles. A couple of months after delivery we decided to move the tub from sitting on our deck to ground level and rebuilding the deck around it. Arvilla and Jay were very helpful in providing guidance on disconnecting as well as foundation suggestions at ground level. When it was time to move the 7 person tub onto its new foundation the LCL team came again to our house and took care of the job. And they did it at no cost to us! One can’t ask for better customer service than that. The hot tub works great and we are committed customers at LCL because of our wonderful experience.
Truly top-notch people running a top-notch business. My family is immensely enjoying the tubbing experience – our spa acts as a place for our daughter to swim during the day and for my spouse and I to relax at night. The staff were knowledgeable and open to answer any q’s we had. LCL has a great vibe and energy, we highly recommend them for your tubbing needs!
Delivery and install was fast and totally seamless. Hot tub is great- instructions on different jets function is trial and error could have used clarity in a manual but quick study.The staff is incredible!! So professional and knowledgeable. Help us get our hot tub to where it should be every time. Don't go anywhere else.
Great service, always so helpful!
LCL was recommended by a family member because of their customer service and they didn't disappoint. Eric and Jay went above and beyond to make sure we were satisfied with our tub. The young men delivering were polite and professional! And might I add their tubs are made in Canada,which was important to us. Very happy and ready for a long winter with our new tub! Thx LCL.
I have been a customer of LCL for 10 years. I purchased my tub, buy my chemical, and have my water tested there regularly. I like the new location, the family who own LCL treat me like family rather than a customer but still keep it professional. I have never been disappointed. I have had 3 service calls since owning the tub. They were small things but in each visit the service staff pointed out improvements to make the tub run better. These folks have made owning a hot tub a joy that it should be.
Bought our first tub there. Staff super helpful and answered all questions. Free delivery to 35 minutes outside of Winnipeg. Great price after shopping around too.
Jay and his staff at LCL have met and exceeded any expectations we had. We can always count on them to provide us with the advice on getting the most out of our hot tub.
The Management and Staff at LCL Spas in Winnipeg were so knowledgable, friendly and helpful. They answered all our questions and more. We would recommend them for the place to buy Hot Tubs as they raised the bar in the service they provided.
Staff our great and will do their best to answer any questions you have.
We have had the absolutely most comfortable experience in purchasing and using our hot tub. General Manager Jay and his team are excellent to deal with. They are knowledgeable, honest, and very responsive to any questions we have. We enthusiastically recommend them.
Jay and the rest of the staff couldn’t have been more accommodating. They were highly recommended and didn’t disappoint. He answered every question we had and made sure to figure out what best suit us. As I told him afterwards, I’ve never been more comfortable with a purchase than I am with this one.
We agreed to buy a new hot tub which will be delivered in 2-3 months, Jay was great to deal with so far
I purchased a Banff gazebo (absolutely gorgeous, BTW!) and patio furniture from LCL. My landscaping and redesign process was quite complex and Jay helped tremendously and was very responsive when I had questions or needed to adjust my timeline. I am very very happy with both the quality of what I bought and the service I received along the way. Highly recommend!
This is my second spa that I purchase from LCL,first one lasted 13 years.I find all the staff very knowledgeable, helpful, their customer service is amazing. They helped me find the right spa for what I wanted. Crew brought my hot tub Very careful, they didn’t damage anything. Put it exactly where I wanted it! Explained how it worked. Was in it that night! I bought an artesian sea spa. 850 L just loving..my new spa! Thank you all for I wonderful experience in buying my second spa. Sure will be enjoying my winter now!
Great Service and help
LCL is the best place to buy a hot tub in Manitoba! Best quality, best price, best service! Go for the “factory special” coast spa and you’ll never need another tub.
Bought an 8 person Mirage Curve from LCL. From the moment I met the people at LCL I got a great feeling. We finally did end up purchasing the Mirage Curve spa from them. We have had nothing but A++++ service from the beginning. Staff, installers and contractors such as electricians and boom truck were amazing people. The ways their contractors treat their customers is a reflection of the great hands on personalized family business they are known for. We had their recommended electrician do the electrical install in our home. They also arranged boom craning the spa in to our yard along with perfect placement literally to the inch. My experience with LCL has been nothing short of outstanding. I would absolutely wholeheartedly recommend LCL. As far as the Coast Mirage 8 person wellness spa goes..... it’s beyond belief. It has exceeded all expectations. It’s a magnificent spa. It’s infinite in it’s adjustments for he perfect massage. We have used it almost daily for months. Every time we are in the spa it is truly an invigorating experience. No need to go to any spas town for relaxation. The Coast Mirage in my backyard puts them all to shame.
Just replaced our hot tub that we got 11 years ago from LCL. Jay and Trevor were as helpful as always and even my wife had to admit to Jay that the tub was perfect. Shout out to Tyler and the delivery team tough work at 40 above. Have been dealing with LCL for 11 years always professional excellent service but friendly enough to joke around. See you guys for supplies thanks again for all the help Dean & Joann
Helpful staff
Absolutely love our Coast Spa from LCL! Jay, Trevor and the crew have been amazing from the sale, to the delivery, to promptly dealing with any issues or maintenance the experience has been top notch. Buying from a family business that takes pride in their after-sale is the business you want to give your hard earned $$$$ to, my deck was a pain in the ass to get the tub into and they made it look easy.
Love there aromatic salts
Arvilla is the most wonderful staff they have. A newbie for hot tub here. We secured the purchase from Eric but dealt with Arvilla after that. We looked around town for the best spa for our needs and we got one. Not only did get the best hot tub for my family's need, we also got the best after sale service in the industry. From start to finish, they walked us through without any hiccups. They are very prompt with answering your questions, very helpful with solving your issues and their home service is timely. Thank you LCL Spa for making this experience a memorable one. I will continually promote your business to others.
Very happy with the sales and service. Jay is great to work with as well as the service department. Free delivery of chemicals is perfect for these times. Answered all our questions to get us going this spring.
Top notch personable knowledgeable staff. High Quality products. Best company Ive dealt with in years. Caring Compassionate Company. Please refer friends, even your enemies! Eric is always there for support. Would give 10Stars if I could.
When I purchased my hot tub at LCl I was very impressed that the salesperson spent over an hour with me and my family. During this time, he detailed all of the benefits of each hot tub and suggested two of them. He steered us to the less expensive one. Normally, once a product is purchase the service and care stops. This store is the exception to that rule. Everyone I meet at the store treats me with care and makes sure that all of my questions are answered. Today, I brought a part in and I was expecting to have to explain a long story as to why I needed it replaced. Without question the owner took the product and replaced it immediately without question. I have only written one review before but felt the need to write this one as the service is above any that I have experience before. We are so glad that we purchased out Hot tub at LCL spas and encourage you to do the same. I guarantee that they will not disappoint.
Amazing service here
Family owned business that sells the best quality spas in the world . Jay, Trev, Eric and all the other staff know all of their clients on a first name basis. Been a happy member of the Lcl family for 10 years now and the service keeps getting better . Love the LCL fam!!