I contacted the spa via social media to inquire about laser hair removal, I wanted to ensure they could accommodate my busy schedule before proceeding. The owner, Jessica, confirmed they worked 2 days a week until 7pm and could accommodate some Saturdays, I told her I would contact her once I came up with the funds. A few weeks later I called the spa a couple of times and left messages for the owner to call me back, since she is the only one that does laser removal at the spa, not one message ever got returned. After a few weeks I was starting to get frustrated, I once again reached out on Facebook and this time I was getting answers but not in a timely manner. The owner was extremely rude at this point and said she could no longer accommodate after 5pm OR on weekends and that she is extremely busy with her businesses and her family of 6. If I had known this from the beginning I would not have wasted so much time trying to become a client. My Google review gets a faster response than my inquiries to the spa and on social media. It feels awful when you have a handful of cash and no one calls you back, more than once. The poor customer service, lack of communication, and unprofessionalism made it easy to find a different spa.
I found a spa in lindsay that is more welcoming, friendly, and provides much better customer service than Silhouette Spa.
I would not recommend Silhouette Spa for laser hair removal.