Reviews of Holiday Inn Express & Suites 1000 Islands - Gananoque, an IHG Hotel (Spa)

Great hotel. Staff is great and friendly. Bed where comfortable wish pillows were a bit firmer but that is a preference to each individual. Breakfast was good. I enjoyed it. Coffee, scrambled eggs, sausages pancakes, toast cereal. …

Hotel located on edge of town with easy access to downtown as well as the casino. Scrupulously clean with a large room and excellent bed. Breakfast was included. Buffet style and with usual offerings. It was nice to eat before we left. Would stay there again.

I was travelling to attend my mother's affairs after her sudden passing. The front desk clerk was so empathetic and caring. The hotel was just renovated. Very modern and fresh new look. Rooms are spacious and clean. I enjoyed the full …

My family and I had a great stay at the Holiday Inn. Sofa bed could have used a blanket… It only had sheets, and I did have some concern about the Buffet as the spoons etc were touched by everyone but they were …

Place is very nice room very clean. Stayed in a king suite with jacuzzi tub love it! Then there is the noise of dogs and children all night long. Not a place to get some rest and relax. I will most likely give this place another chance one day. We just had a bad experience this time.

Hotel was immaculate, staff friendly and helpful. We are locals and stayed the night due to a tree knocking out power at home. (No hydro or running water) Ironically, the hotel was hit by a local power outage 07H30-10H30. We didn’t have air …

We stayed here because it was the only place available and we were very disappointed with our stay, especially considering that the nightly rate was just as expensive as another premium 4 star hotel that we stayed in the night prior.

The Holiday Inn Express in Gananoque is by far one of the best hotels you can stay at in the Kingston, Gan, Brockville areas. Its VERY clean and modern. The staff is super friendly.. from the front desk to the food service and everyone in …

Clean and comfortable! Breakfast was okay, pancakes and toast are undercooked unfortunately due to equipment. No microwave to cook oatmeal properly so maybe take it off the menu. …

The rooms give you enough room to move around so you are not tripping over each other. The pool is kept very clean and great that they offer extra towels so you do not have to pack your own. Staff were friendly and lots of free parking available.

We stayed here for one night and we were very happy with the hotel. Clean, comfortable bed, quiet (we were on the park side of the hotel - worth the extra money). The pool was a lot of fun, nice exercise room and sauna. The breakfast had a great selection. We were very pleased!

Beautiful hotel, recently renovated, rooms spaceous and clean & you have the choice to open your window 4-5 inches rather than have a noisey A\C running! Great breakfast, hot choices and incl. With room price! Staff very friendly and cordial! Will definitely return! Best motel in Gan for the price!

We really enjoyed our visit as every request was taken care of quickly, our room was clean, breakfast was great, and overall we felt we received great value for the price we paid. …

Beds were super comfortable. Loved the choices of soft

We had a good experience for our winter weekend getaway. The staff from front desk to housekeeping to the breakfast service were great - friendly, accommodating and knowledgeable. …

We are a family of 4, we stay at motels all over Ontario doing family things. This by far is one of the best places we have stayed at. The rooms were clean, beds were super comfortable. The pool was nice and warm and there were always lots of dry towels. It was quiet relaxing, staff was friendly. The hot breakfast included was amazing!!!

Great for an overnight for stopover off of 401, or longer. Very clean and great staff. Lovely complimentary breakfast...bacon, eggs, sausage, yogurt, cereal ,..you name it! Pool looks inviting...wish we had more time to try it out! We have stopped overnight a few times on the way to Montreal. ps. Great place to get gas in Gananoque!

We stopped here to split up an 8 hour drive. The place was spotless and beautiful. We got the king suite, and it was a great room, but a little pricey for what it …

This hotel provides all the amenities that you expect from Holiday Inn, but is better than most due to the very warm and friendly staff. I typically sleep very poorly in any hotel, but here I had a great sleep, a great breakfast and great service. I would absolutely recommend this hotel.

My friends and I had a small emergency and couldn’t make it back home so we started looking for a hotel for the night. All the hotels in Brockville were booked, so we phoned this one and right from the start the staff was lovely! They were …

We were very impressed with the suite we had. The room was very clean and stocked with plenty of towels. We enjoyed the jacuzzi tub and the ambiance of the fireplace. The staff were trying very hard to make a good impression and it was …

Our room was clean. The staff were friendly and courteous. The breakfast wS great with a good variety. The breakfast staff were especially nice. …

We enjoyed our stay very much. Very friendly, efficient and helpful staff; modern and very clean and well maintained hotel grounds, interior public areas and our room. The staff and premises were well suited to enhancing the guest experience.

Last-minute stay overnight. The staff was excellent in checking us in quickly. The room was clean and very comfortable to sleep in. Nice surprise to see a hot complimentary breakfast the next morning and it was also very good. I would definitely stay here again

The room was spotless, the condition of the room was excellent, the comfort was fantastic, and I had my best sleep away from home. ( I do not usually sleep well while away. The staff were very accommodating, right down to -do I have a …

Great location, courteous staff, clean room and bathroom, great hot breakfast - all this made our stay wonderful!!

Have stayed in one HI previously and was pleasantly surprised and comfortable. It provided clean well appointed room for reasonable price. …

I am really not impressed with this Holiday inn. When I arrived, I was told that there would be no housekeeping service and to use the swimming pool we had to make a reservation. These two points are …

Easy booking directly with hotel. Great value, wonderfully clean rooms, lots of parking, very comfortable beds, excellent

I was happy with my stay, I found the cost a bit high for off season. I checked in about 9m on a Thursday and found it difficult to find food. A few places were recommended, I was given menus which said they were open but I went there …

very good stay. nice swimming pool. good breakfast. Close to casino

If you are looking for a great place to stay, this is it. The staff are wonderful! Stayed for 3 days and had a wonderful time even though it rained. Vaccine verifications make you feel safe. Everything was clean.

Hello, Thank you for the response as I tried to get a call back for two days. I did not book through expedia and I was trying to change my reservation not cancel. All could have been resolved with a response/call back but unfortunately didnt get one. My rating still stands.

This hotel was clean and comfortable. The best hot shower I have ever had, apparently no restrictions on water flow!!. Internet was fast and easy to access. The King size bed was very comfortable. The staff was very friendy and check in …

I'm glad we chose this hotel. We were able to check-in very very much ahead of time (noon) without a problem. The front desk staff were excellent. Breakfast over 3 days was good but needs a bit more variation. Several electrical outlets did …

The hotel itself and my experience was great overall I enjoyed our stay. The pool and sauna and fitness was well kept and I enjoyed the facilities. Breakfast was a nice touch but you must be there on time. The staff was professional and …

Overall it was a good stay, disappointed that there were not more rooms with shower benches and cream rinse was empty. I would stay again however.

Located close to highway so easy access, and has several restaurants in the vicinity. Staff were friendly and accommodating. Rooms have been renovated within last year or two but still show signs of age (eg. windows). Good sleep quality; quiet and great view to forest/pond from rear rooms.

Mattresses needs to be replaced ASAP. Cooling unit noisy, like there was an airplane in the room. Price vs quality…

My daughter and I stayed one night at the end of a long camping trip so we could enjoy a hot shower and a big bed with A/C! The hotel and room went beyond that with so many lovely luxuries! The room was nicely decorated and very …

We were greeted as soon as we entered the lobby in a very friendly and warm manner. The staff were very helpful. We would definitely return for another visit.

I really enjoyed my stay here, I came for a relaxing weekend getaway and the staff were all very accommodating and the whirlpool in the room was amazing. Everything was clean and sanitized and the room was very spacious. I was very impressed and would definitely rate this hotel a 5/5