Reviews of PoolBoy Inc. (Spa)

CLUBSAM CLUBSAM

Great service! Delivered Tub and offered great advice!

Ryan Burns

PoolBoy is the only company I will use because I know the work will be done and as they say it will and it will be done right....everytime.

Roberto Leal Azua

AMAZING HOT TUBS

Christa Howland

We have used Chris and his team for many years. The knowledge and service has always been exceptional.

Brittany Bishop

We hired Poolboy to install an in ground pool with water slide and water feature. Work not completed and they refuse to come back and complete even though it is paid for. My water feature does not push water into the pool, but on the pavers. What good is that? Complaint was filed with BBB, and Poolboy responded with ridiculous lies and accusations. They are unprofessional and unethical. Will never do business with them again.

Ismail Akbari

Always use Poolboy!! The best in the biz in Fredericton!!! Chris, Joe and staff are the BEST!!!

Bruce Gourley

The staff at Poolboy were very helpful in the selection of my hot tub. The product is great, delivered on schedule and the set up was smooth. Thanks Poolboy!

Julieanne Graham

Terrible customer service and poor workmanship. Would never hire these guys again, nor would recommend them to anyone.

Melanie Johnston

Thank you Poolboy Inc! Our beautiful fibreglass pool was delivered yesterday just as promised. We love our pool so much! The colour and model are perfect! Yesterday was an awesome day and you have a great team! My husband commented on how impressed he was and that’s something you rarely hear from him! Kind, helpful courteous group of professionals! Thank you

Jay PL

Jordan and his team set up my new hot tub very quickly and efficiently. We love it! Thank you

Mike Richard

Our family is so excited and happy with our new pool. The memories we will make is only bolstered by the fantastic service given to us by Chris and his very professional crew. Thank you for making a wonderful experience that much better ????

Jill Scaplen

Pool Boy provides the customer service level that is exceptional. They go the extra mile, and respect your opinion. They take pride in their work! Really great that they are the only company in NB that is certified to work on any hot tub...

Christina Miller Adams

The whole team at Pool Boy Inc were professional and knowledgeable about how to provide our family a pool that would last us for many years to come! Highly recommend them if you want the job done right! Family loves the pool in our new home!

The Right Choice Realty

I recently purchased a used hot tub and it had some major problems, I contacted Poolboy Inc. and they were excellent and very fair to deal with, I can now enjoy relaxing in my tub due to their speedy service, When the time comes to upgrade they will have my business for sure! Thanks guys!!

Paul Dayton

Couldn't ask for more. These guys are fantastic.

Ben Brown

Recently purchased a hot tub. Delivery was on time, smooth and competent. Jordan and Roberto were professional and knowledgeable. Very happy with tub and service so far!

chris boulter

I am so impressed with the service that I have received since buying my hot tub. When I had an electrician come to install everything that I needed for my hot tub he told me that the spot that I had chosen wouldn’t work. I messaged via email Just after they were closed for the weekend to tell him what the electrician said. My install was scheduled for Monday morning so I was stressed that they would come and then not be able to set it up. So I was pleasantly surprised by Justin showing up at 5:30 Pm (After they closed at 5:00Pm. He figured a better spot and told me exactly what to do over the weekend so everything was taken care of. On the day of install I was really impressed with the team that came. One of the men (Jordan)really stood out with his polite sweetness, professionalism, perfectionism, his knowledge and all around demeanour. He has also had to come back several times and each time he has help immensely. He has taken his time and really explained extremely well what needs to be done and how to keep my hot tub running perfectly. I truly appreciate how great he has been with everything. As well I bought a pool this past summer and plan to have it put up next spring. I was going to put it partially down in the ground and Jordan told me that if I did that would ruin it. So the long and short of it is that I truly am so impressed with this company and their employees. I’d recommend this company in an instant because of the way I was treated like I was their only priority by the staff and because this company has gone above and beyond what I would have ever expected. THANK YOU SO MUCH!!! Marie Tyre

Bruce Grandy

all they do is disrespect other businesses poor attitude. gives answers not knowing what they are taking about i DO NOT recommend them at all

Nekadrugaprica

Positive experience all around. Attractive product line!

Catherine Drapeau

Pool Boy provides excellent and prompt service! They are always there when you call. As I have to many of our clients, I highly recommend them!

Bobby Lemieux

Knowledgeable, reliable and honest has been my experience. Excellent product line!

Cyndi Aitken

We were extremely pleased with the quick turnaround and professional service we received from Chris and his amazing team. They went above and beyond in getting out new Infiniti Edge tub installed. Thanks Poolboy.

Teena Westhaver

If you are looking for a pool or hottub these are the guys you want, the best service, quality and detailed.

Michele Macdougall

Horrible experience with this company. Bought a brand new hot tub from this guy and also got some free ice with it. The quality of the tub was questionable upon arrival and ended up having numerous issues which were met with rudeness when asked to be fixed. Owner also failed to deliver on what was paid for in the contract then lied in a court of law about this. (Later on lying to the Sheriff about sending out a cheque that the court ordered him to do). Other things were leaving nails and debris scattered around, damaging property without returning to fix it (then lying in the court room about this as well). All and all I would say this is the singular WORST experience I've ever had from any company, or more specifically the owner, because the fellas that work for him are actually pretty cool. Edit: The response below just about sums up what you can expect from Poolboy.inc. Buyer beware, don't make my mistake. Go with Amazon or Mario.

Matt Savage

We purchased our new home last year which came with a hot tub and pool. Not only did Poolboy come over and pre-inspect the pool and tub but they also came back after the sale to give us a run down on proper maintenance. The staff is fantastic to deal with and the service is tremendous. Looking forward to seeing them this spring!

Matt Gowan

Your workers aren't required to wear masks in high traffic public areas? That is not very safe or professional in these times...

James Bustard

Very knowledgeable staff. They went above and beyond servicing my hot tub that wasn't originally from them. Great service, I'm a very satisfied customer and definitely recommend!

No Name

PoolBoy Inc installed our new fiberglass pool this fall. It could not have gone more smoothly from start to finish. The staff he has working for him are very professional and Chris is easy to deal with. He explains all details with you from start to finish. Earth Works Landscape and Design did the finishing work around the pool. This is the company they use and the work is second to none. If anyone is looking to get a pool installed I recommend PoolBoy Inc. They also open and close pools which is a huge help. Thank you guys and see you in the spring.

freddy fredsville

I cannot say enough wonderful things about Chris and his team. Their customer service is top notch! There isn't a job too big or small. They will install a new pool, or help you get your tiny above ground ready for the season/ close it for the winter. They are courteous, punctual, and very accommodating. They listen to your concerns and provide coaching points when you are new to pools and feeling overwhelmed. Look no further than PoolBoy if you are in the Fredericton and surrounding area. Thanks so much Chris, Roberto, and team!!

Brandon McGee

Springtime storm rolled through and damaged our liner beyond repair. Called a few local pool companies who did not return my call for several days. In the Meantime, I call Pool Boy and they were on site within an hour of me calling and I had a quote in my hand the next morning. They took care of everything that needed done with the replacement of the liner. They were very professional and answered all my questions through the process. I'd highly recommend calling Pool Boy before calling anyone else!!

Patrick Feltmate

The crew at PoolBoy went above and beyond to order, install and set up my hot tub. Then they came back the next day when the tub was filled and gave me a very thorough run down of the chemical procedure. I have called them a few times to make sure I was doing everything correctly ...and they always take the time to make sure I am satisfied. Excellent Customer service!

Edwin Corey

Chris, Joe and the Poolboy team are amazing! They are very efficient, professional and know exactly how to make their clients feel special. We highly recommend anyone looking into a new pool, maintenance, opening and/or closing to Poolboy. Thank you for making our vision and dream come true!

A N

Poolboy takes great pride in their work and customer service is very important to them. I'm very happy with the service I received! They are always there to help as well , and answer any questions you may have. Excellent group!!!

Tricia Livingston

Very helpful and friendly

Tara Green

Amazing Product, outstanding service, The day the tub was put in the electrician was tied up on another job for some time and by the time he got power to the tub, pool boys guys were there after work hours to show me all about the features. Really awesome!!!!

Joe Porter

Great Service!

Jennifer Savage

Exceptional service, extreme attention to detail, the need to always “do it right”, and “put the client first” attitude defines our Pool Boy experience. The team was very friendly and worked hard to get us swimming as fast as possible. I highly recommend Pool Boy for all the things that your husband can’t do :)

Craig Gourley

I discovered PoolBoy when I bought a house with my first pool... And the pool is far from new. After doing with other companies who seemed to love to sell me chemicals but not actually come look at my pool to see my issue, I contacted PoolBoy and haven't looked back since. They came and actually day with the pool on site and had me up and running super quick. Being an older pool (inground) I have ended up having to replace things over the last few years and PoolBoy has been amazing to deal with and their customer service is above and beyond. I wouldn't trust my pool to anyone else and they're always upfront and willing to work with their customers to ensure they are happy. I highly recommend Chris and his team! If I could give them more than 5* I would :)

AA Towing Inc

We met the poolboys at the Saint John trade show and instantly feel in love with their hot tubs. Well it didn’t stop there with these guys! Their customer service was just as fantastic. We scheduled a appointment and visited their showroom in Fredericton. After leaving with nothing but the best of knowledge my husband and I decided to check out the other business and make sure we were making the right decision. Well I will say, it wasn’t long before we called back and had our second appointment !!!! No other products even came close to the quality and not to mention visually stunning tubs! The boys went way over and above to make sure we had chosen the perfect fit for us! Delivery and set up was a breeze! They stayed until the tub was full of water and walked us through everything! So if u want to save sometime, there’s no need to compare, trust me!!! Don’t bother! Thank you so very much guys !

Shawna Urquhart

From start to finish, Chris and his team did exactly what they said they would do -- they gave us a great product, with professional install, in the time frame they said they would. They take their business seriously! Highly recommended!

Erica Odonnell

A few of my friends recommended PoolBoy Inc, and I am glad they did. They arrived when they said they would and did what they promised. Removed our old liner, patched the pool and installed the new liner, heat pump, and switched us from Chlorine to Salt! In the past we have dealt with other companies, and we were not pleased. These guys are hard workers, polite and great to deal with. Thanks guys!!

Greg Dunlap

Best service available in New Brunswick I was looking for a decent pool service company , all of them were sloppy until I talked to Chris from poolboy , I was impressed that the owner of the company actually answers the call himself , best customer service , I have seen and hired , I'll continue calling them from now on , I highly recommend poolboy to any pool or hot tub owner in Fredericton .

Michelle Gullison

Great hot tub with fantastic install and setup. Thanks Chris and crew!

shawn drost

I purchased a hot tub from pool boy on November 9th it was delivered safe and sound on November 12th. I had the electrical done on the weekend and Jordan came this morning November 15th and everything is up and running. Excellent service!!!

Sara Mackay

Knowledgeable staff, great service, and great to deal with!!

Debbie Cookson

Professional service

Katrina Jardine

The purchase of our first hot tub, from start to finish, was amazing! I had started out by calling and spoke to Faith. Then, when we were still considering buying one, we would email whenever we thought of a question and Faith would reply in MORE than a timely manner. Once we had decided on one, Poolboy set and appointment to install it. Jordan and Roberto showed up on time and Jordan stayed behind to ensure it started okay after filling it, then gave us a lesson on features, maintaining the balance of the water, and scheduled maintenances. He was so pleasant and patient. He answered all of our questions and was happy to do so. Jordan and Faith were both amazing through this whole experience! I would recommend this company any day!!

Megan DeCourcey

As a first-time pool owner, PoolBoy made my entire experience easy and stress-free. Amazing customer service, friendly and knowledgeable staff, and quality product are just a few of the reasons they're the best in the business. Chris and his team will work with you to make sure your backyard dreams come true. They'll give you the best advice, professional installation, and go above and beyond to accommodate any and all requests! Exceptional service and a great group of people!

Mark Barbour (MB)

Contacted Poolboy at the beginning of the summer for info on pools and mainly got an earful of his comments about the other pool stores in the city. Personaly, not my type of person to do business with.

Brent Buchanan

We shopped around Fredericton for months for a hot tub and Poolboy was not only the best price but also had superior service like no other! Thank you Poolboy! The MacKay Family