Reviews of Hand & Stone Massage and Facial Spa - Etobicoke Bloor West (Spa)

Eve Brouwers

I just don’t get their membership deal. Other than that, the staff are courteous and treatments are great.

Francis Li

My wife & I joined the wellness program here together and are so glad we did. We look forward to going in monthly for a massage or facial!

Holy Cannoli

Great place, wonderful service and Veronica is amazing with her hands! Really enjoy my monthly massages here.

aicirtaP smmaS

Clean, professional, comfortable, inviting and I place I share with all my clients. Hand & Stone rocks!!! Ryan (RMT) comes highly recommended!

Princess Diano

Great place, lovely staff.

Mélissa-Sophie Pesant

Great spa, real professionals!

Deanna Valcourt

Veronica was amazing

Wendy Fowler

Meh. Sorry. Wanted to really like it here because it’s close to my house and they have great hours on the weekend. But my first impression wasn’t that great as the two receptionists seemed unprofessional when I arrived. I filled out my form, specifically stating a firm message, but my masseuse was so gentle it was crazy. Did he read the form? Waste of money. When I went to leave I was a bit out of it and relaxed at least, and the receptionist looked right at me and said ‘you look really ugly’. All the other clients in reception stared at me. She then said ‘not you, her’ and gestures to her colleague. Anyways, whatever, honest mistake but seemed unprofessional and I left feeling uncomfortable.

Shaina Aslam

Personalized services, amazing RMTs.

Sonia Montgomerie

What a professional facility! The receptionists are friendly, and the intake form was thoughtfully and professionally designed so you know you're in good hands with the questions that they ask. I was very impressed with the cleanliness, the RMT massage therapist (they only have Registered Massage Therapists there), and the service that was provided. I felt so relaxed after my massage, it felt like I just completed a one week's vacation! I would recommend Hand & Stone Massage and Facial Spa to anyone!!!

Denise Janssen

Desmond did a wonderful job relieving the tension in my neck and back. He is amazing! Plus it's great to be able to book massages on the weekend.

Tara Reid

My boyfriend surprised me with a massage and facial by Victoria. Victoria took the time to understand my ultra sensitive skin and now has me using the Dermalogica line and my face is happier now. My massage was equally amazing. The staff here is so inviting and knowledgeable. I will definitely be back!!!

Alex Zamora

I went into Hand and Stone for a 50-minute massage, and I am looking forward to my next visit. This was my first time at a spa since the start of COVID, and I was immediately reassured with all of the precautions the team there has put in place. The environment was extremely clean, and made me very comfortable throughout my appointment. Sofia was my RMT, and she was amazing - the massage was extremely relaxing, and she was able to educate me at the same time about why I have certain issues. I would 100% go back to her again!

Est Hotel

nice spa

Fabio

Went here with my girlfriend and we absolutely loved it! From the moment you walk in, you are greeted by kind and knowledgeable staff. The service is great and the facility is clean. Desmond is an excellent massage therapist. You can tell that he has a lot of knowledge and experience behind the great treatment that he provides. I would recommend him to anyone. We will be booking again soon!

L L

Amazing. No words. Just go. Veronica is an awesome MT. Facials are done by Nicole and Pricilla, both amazing. Definitely go and sign up for their membership program.

Elliot Harris

Was introduced to this place by my wife 4 years ago and I’ve been a loyal customer since. Every session is relaxing, deeply therapeutic and extremely professional. Can’t recommend this place enough. I’d book them for 12 hours straight if possible!

Meagan Campbell

I have been a regular at Hand & Stone for one year now and I couldn't be happier with the experience. The staff are so friendly and welcoming. I am always offered a water once I walk through the doors and either a water or tea once I have finished my appointment. I am signed up with their membership program which has many benefits. Magda has become my regular RMT and she is absolutely fantastic! Nicole has also helped me with skin care with her incredible amount of knowledge in Dermalogica and skin types. Highly recommend Hand & Stone on Bloor!!

Amy Collier

Excellent service and excellent staff! Ryan McKeen is knowledgeable and professional! Desmond is wonderful as well! I love getting my facial with Priscilla too!

Jordan Franks

Have tried this place myself and also my girlfriend for many experiences to continually let us down. Will never be young back here again and won't recommend to any others. Rude and demeaning attitude from massage service staff

Lisa-Marie

I’ve been to chains before but this was not at all enjoyable. Place was clean, front desk friendly. There was an introductory price so can’t complain too much. Don’t really notice any difference except a lighter pocket. I’ve updated as I come back for a second time, much better experience. I will request the same masseuse the next time. Reception staff still leave a lot to be desired. Gees ladies check the attitude it’s supposed to be a relaxing environment.

Jeanette R

Great service. Very clean & professional!

Magdalena Gizicki

Hand and Stone Etobicoke is great. I'm always welcomed, offered tea or water, and I'm always seen on time for my appointment. Ryan is a very good massage therapist. He listens to what's bothering me and adjusts the treatment accordingly. I feel great every time I leave.

Daphne Hayes

Did the hot stone massage a few times, pretty good price and the atmosphere is decent, enjoyed it~

Sandra Shatilla

Wonderful experience! Great service. Professional.

Korby Banner

Ryan is simply the best at massage, the most intuitive and has healing hands!

Michael K

Great service at this location. I've only received massages here so I can speak to that. Staff is friendly and professional. Some of the staff can perform massages for athlete oriented customers like myself who want to work on specific muscle groups.

Natasha Boshaw

I get Dermalogica facials elsewhere every 6-8 weeks but I had a WaySpa gift certificate and I figured I'd try Hand and Stone because they use Dermalogica. I went to H&S for my first time ever yesterday and I chose (with the guidence of Dee) to have the Detox Facial due to the fact that I suffer from hereditary acne and a ton of scarring as a result.The facial itself was AMAZING and left my skin looking and feeling so good! Dee was very knowledgeable in the products she was using and about skin in general which made me very comfortable in trusting her with my sensitive skin. At the end of my service, Dee suggested this amazing serum that did wonders for calming my redness, I regret not buying it. Looking back on my experience the only thing I would have asked Dee to do differently was the pressure of the neck/shoulder massage. At the time the hard/firm pressure felt great but I woke up sore today and my shoulder/base of my neck on one side is inflamed. This is not normal from a facial massage. I know from my own expeience in this industry that esthiticians (for the most part) are not certified as RMTs and do not know the muscles the way an RMT would, the majority for the most part just memorize a 10 minute massage.. If I'm mistaken about Dee's training as an RMT I would love H&S to provide updates on their esthiticians training/educational backgrounds when they go in for treatments. But if I'm not I would highly suggest that clients and H&S esthiticians be mindful of the pressure so as to not cause any soreness or injury. My only other suggestion is that H&S upgrade their towels/face clothes as they seemed to be rough for a spa marketing as "Affordable Luxury". Dispite the two points above, I can see myself going back to this H&S location to see Dee for treatments.

Serge Sergeev

What a joke of a Spa, initially I've booked an appointment with the Spa about 3 weeks ago, due to work I had to reschedule. I've done so twice. They scheduled my appointment for the 31 of December. Today upon calling them, the place was asking me for a credit card to be placed on file, and my appointment was cancelled. Not only did I have to wait for 2 weeks to get my next appointment but this ridiculous credit card on file policy is a little bit out of hand. No other spa does this type of procedure. I do not recommend anyone to use their service. Total waste of time.

Jenna Maley

I used to love this place and was a regular member for years but it’s definitely been going down hill lately. It is very difficult to schedule an appointment and they seem to have trouble keeping massage therapists, two girls I really liked have left. I’ve tried many different massage therapists there and it’s always kinda meh, not a bad massage but not great either. I recently cancelled my membership and the receptionist could not confirm if it had in fact been cancelled or not because she said she didn’t know how to use the new system. I emailed to confirm and have yet to hear back. The positive about this place is that the membership offers a reduced rate but from now on I will be spending a little more to go somewhere more relaxing with better customer service.

Eleanor Sam

James did an amazing job releasing the muscles in my shoulders, back, and neck. Staff at the front desk, especially Danica were helpful and professional. I will definitely visit them again.

JEREMY HILL

James was able to provide much needed relief so that I was able to compete and win my race at Road Atlanta

Charles Pediapco

Best experience ever.

David Bobnar

Booked my appointment 1 week in advance and then they didnt bother calling me to cancel my appointment the day of. I wasted my time showing up for nothing and all the lady at the front counter had to says is "Sorry but not my problem". Terrible and very unprofessional run business.

Julie Donoahue

Although it was difficult to get an appointment (they never seem to answer their phone), once I did and went for my facial, it was fantastic. Quiet, relaxing, no heavy handed sales pitches. Loved it and will go back. I tried to make another appointment while I was there to avoid all the telephone tag, but they don't book more than a month ahead. Funny note, they had misspelled my last name and couldn't find me in the computer. The girl kept asking if I had the spelling right. Yup, it's my name, pretty sure I know how to spell it.

Winston Dalip Jr

For the past year, I have been part of the Member Program, experiencing services from staff who are always top notch. From booking a service, to the welcoming greeting at reception, to experiencing a terrific massage - service is always prompt, polite and professional!

Helder Gameiro

Professional, courteous, and very thorough.

Mariam Kubba-Martino

This was my first time at Hand & Stone. I was able to get an appointment about a week in advance during the time that worked for me. The person I spoke with on the phone was friendly. She answered all of my questions. I was offered their introductory rate as a first time client ($70) for 50 minutes with a Registered Massage Therapist. One day before my appointment the spa called to confirm and remind me of my appointment. When I arrived I was welcomed. The space was clean. It does not give off a fancy “spa” experience but it is a good place to get a good massage. My therapist was very knowledgeable and accommodating to my needs. She reviewed all of my information before starting the therapy. She adjusted the pressure based on my needs. There was nice and relaxing music in the room. I was able to get a RMT Receipt after my visit. I would definitely go back for a good massage.

Angelica Vallecillo

the service here is amazing, very professional and knowledgeable. Denise know yours stuff, always professional.

Julie Craig

My favourite massage place in Etobicoke (and I’ve been to a lot!). I highly recommend booking with Chloe. Professional, amazing at getting all of the knots out of my shoulders/neck from working from home over the last 7 months and a really relaxing experience overall.

tenzin lektsok

Excellent Customer service from front desk staff to Therapist.Highly recommended.Worth spending at this location.

Heather Bialkowski

I have been going for monthly massages at Hand and Stone for about 6 months now and am always satisfied with my therapist. I've tried many different people, and always been happy with my treatment. I would recommend this place!

Hayley Chuntz

Always phenomenal Ryan is amazing!!

Ashley Luciani

This is the most frustrating location I have ever had to deal with. They are always fully booked, we have a monthly plan with them where they charge us every month yet there is NEVER any room. If you are injured dont bother with them they wont see you for 2 weeks.

Sarina D'Angelo

I have visited many massage therapists in the past and nothing tops the treatment I received at Hand and Stone. It is a relaxing experience every time. The location itself is also very nice and relaxing, it feels like you are at a spa and not at a medical office. Staff is great. Definitely recommend.

Andre Bennett

I personally like this location better as it has greater diversity in RMT practitioners. The RMT gave me an overall introduction of the type of pressure and type and let me choose what best fit for the overall pain i had. Great experience overall.

mark howarth

Awesome place

R D

Ive had to change my rating from 5 stars to 3 stars. This place used to be amazing and you could get an appointment easily enough. Now you have to book a fair distance in advance.... its ok as its the practice of most places. My issue is the 50min massage time. Over the past year and a half the therapists i get start late and end early. Ive watched the time and for whatever reason i get a 40min massage (im always there early as well). My husband has noticed the same except with his current masseuse. My thoughts are we will be going elsewhere. I have to say the owner/supervisor Victoria (?) is the nicest woman ever. I love her quiet sweet gentle loving demeaner. Its so unusual to come across genuinely nice people like her. I havent mentioned the shortened time as i really dont want to be the client who complains....im sure other clients are aware of the shortened massage times.

Jasmine Brown

My massage was not comfortable. I provided feedback directly to the manager. I will not return here.

Michele Wilson

Fantastic massage therapists. My facial was excellent as well. Very clean spa with friendly and professional staff. I highly recommend.

Andrew Zimbel

A nice clean place. The massage was good.

Trevor McFarland

Clean and nice, Kin was great

Ro

I don’t think it’s right that they charge you more on your first visit if you’re using gift cards. What a scam.

Serge 'Key' Sergeev

Excellent service

Thresher Maw

Great service and staff. Little to no parking however.

Rosa Pugliese

Uh-may-zingggg. As usual. Thank you Ryan McKeen and Hand & Stone Bloor West!

Terra Lynn

Great staff. Friend atmosphere

Vithu

Denise was great!She did a great facial, skin has been looking nice.Everybody was really nice as well!

Isabel Woz

I have been to Hand and Stone for a facial and a massage. Both experiences were great.

Kim H

Not a very pleasant experience. I will not go back or recommend your services.

Anne

I really look forward to my monthly appointments at the Etobicoke Hand and Stone. When you enter, the receptionist sets the tone.....she is calm, professional and very welcoming. She remembers my name and offers me tea. I have a monthly massage with RMT Veronica who is superb. I can't say enough about her expertise and professionalism. I leave relaxed and all the aches are gone. Last week I had a facial which was also great. I have recommended the spa to friends and family and they have enjoyed their experience too. They also have an excellent range of quality skin products. All in all, it's a great spot.

Entela Zhuleku

I book my monthly massages with Ryan. He is absolutely amazing. The place is very clean and my appointments always run on time. Highly recommend it.

Diane Dominique

From the moment you enter you get the warm and friendly atmosphere I did a facial and was very happy with the results I will recommend to my friends and thanks to the facial therapist great job ????????Nicole

papa dock

Received the worst service from Liza Solomon. Supremely unkempt and filthy individual.

John Snow

Excellent location for massage. The front desk staff are always pleasant, the massage therapists are great, and the place is kept clean. Plus the appointments usually run on time.

Melissa Paolucci

I have been going to Hand & Stone Etobicoke for over 6 months now and absolutely love it. My friend at work told me about it and about the Wellness Program they have in place so I signed up after hearing her positive feedback and am hooked. I look forward to my monthly massages and am always happy with the services I receive. The reception staff are always kind and greet me by name, which I think is a great touch :). I've been to about 4 of the therapists and I was pleased with the service I received from each of them. Overall, it's great. I would definitely suggest you check it out!

Michelle Leone

I highly recommend massage with Xi Lau, changed my life

Laura Glatt

Louise is now my go to facial lady lol they offer so many different services though. It's a little pricey but for what you get and the luxurious products used, it's worth every $$ Thank you Louise and thank you Hand & Stone ????

Deane Code

Absolutely fabulous. My first experience included a massage and facial on the same day and it was bliss. My skin's already improving with the new regimen (microfoliant) that Priscilla introduced, and the deep massage with Diana was EXCELLENT. Looking forward to more lovely visits!

First Last

Good but not the best

Gresham Kimm

I went for a sports massage with James. James was extremely knowledgeable and skilled. His work really improve my foot, hip and back pain. I would absolutely go back for the same treatment. Front of house were also very nice!

Shannon Moore

Hand and Stone Etobicoke is a fabulous spa. The whole staff go above and beyond to make you feel comfortable and relaxed. Highly recommend this location.

Reginald Martin

I walked in and I thought I was going to be receiving some excellent service. But right from how the front desk treated me, I knew this place was not going to be a place where I would want to spend my money. The girl at the front, i do not recall her name, i think it was Sharlene (the Indian girl), was absolutely atrocious. She seemed disinterested and I guess she felt that I was not a potential client and thus did not give me any care. i am completely turned off by the experience. Being the front of the house is an honour and should be valued as so, it is sad that an establishment does not understand these principles.

Sarah D

Went to Hand and Stone for the first time and had their classic facial. I'm so upset. I paid $80 for them to ruin my face. I have marks the day after from the extractions and my face looks 100 times worse than it did before. I told the esthetician numerous times that the extractions were hurting me and she said it was 'normal.' Also, wasn't relaxing at all as she kept slapping products all over my face including my eyes. The woman at the front desk is very kind though and was extremely apologetic which is great but still doesn't fix my face.

Lisa Resnick

The Best Facials! My skin has done a full 360 Pricillia is AMAZING!!!!! With there membership program i'm able to go for facials on a regular basis without breaking the bank. Great service, great products lovely environment. I have referred several friends and family, all very pleased.

Danna T

I came back from vacation 2 weeks ago and came straight here after calling them to see if they had any availability that night (first timer). I got a facial from Ms. Forgot (lost the business card so idk her first name) but it was amazing !! She was very informative and told me what she was putting on my face and how it would help it. I was also quite burnt and she was gentle and patient! She also helped me when purchasing Dermatologica products for my face to get it back to normal. Thanks so much I will definitely be back.