Reviews of Trévi Montréal (Pointe-Claire) (Spa)

Erin Barry

We purchased a new pool pump this summer when our pump gave up. We chose the Variable Pump Supermax/Superfloalm. Yes it was more expensive but the money we already saved in electricity in just 1/2 a season was well worth the investment. Also the pump is so quiet compared to our old regular pump. We can control the speed of the pump vs. the time of day which is fantastic for cost/sound. We have not regretted making the investment. Paul Desmarais the represented we saw at the Trevi Dorval was very knowledgeable and definitely helped us with this decision. Now we will be going back to get the filter system he recommended as our old filter just made it to the end of this season.

Peter Hansen

I don’t write reviews very often, good or bad but thought I had to write this one. We ordered a hot tub from Trevi back in June. After leaving a deposit to get a delivery date we were told it would only be delivered on October 11th. Under the circumstances with COVID we said fine. October came, no news so I phoned and was told I must pay in full to get the install date so I did. Hours after payment I received an email saying they were back ordered by 4 weeks, 4 weeks later, after many calls and messages we were finally told they have no news and no delivery date in the near future. I was told I could cancel if I don’t want to wait. I did exactly that, called Club Piscine and had a beautiful Jacuzzi hot tub delivered THE NEXT MORNING.

Info Asha Yoga

Ginette Roger at the Laval (440 west) location, gave me the best service and after service someone can hope for. She is prompt, friendly and willing to help at all times.

Alan Glover

Informed and pleasant with competitive prices ( I looked ) and well-stocked with all one's pool needs. We go every year to test our water and buy the required chemicals/ Thanks.

Dino Mastropaolo

Went in to purchase a solar cover roller. Told that the one i wanted was not at this store and they will get it from another store by the next day. Took my information and did not hear from them. After 3 days, I dropped by to ask about it and the fellow at the counter couldn't have cared any less. Got roller from elsewhere. Chemical tests are fine, but the accessories department is lacking in simple courtesy. Have no desire to shop there again.

Rohan Salan

we bought water cleaning robot Hayward for $799 plus tax. we tried at home .it was doing nothing,not cleaning dust or anything. we went back in the store after 8 days ,they said they could not take it back and they will check that why its not working well. we left robot there but they did not call us after 15 days. finally they called after 16 days and said they changed motor in the robot but nothing working. we spent almost 1000 dollars for that garbage. every store has return policy but they are selling defected things and no return policy,very very bad. we suggest not to buy anything from this store .they are selling cheap things at high price. I do not want to give any star to them.

SuperYazzflute

Fantastic service, and excellent help with Paul in Accessories.

sam abissidan

Most probably one of the worst company I've ever had to deal with , bought a pool last year by the end of the season liner was full of folds had to call them for service about 10 times for them to finally come over and make the problem even worse , called them again and they advised me to call back next year. This year called them approximately a douzen times for them to finally show up and do nothing called them again ten times for them to come and tell me that folds are from this year and they need to reevaluate again!!! They do not take responsibility and do not fix the issue , still waiting for them to send someone else!!!! Why can't you just replace the liner it would've cost you so much less than sending team after team to evaluate. Terrible service , stay away!!!!

Simon Willeme

I bough a spa at the Montreal store, sales person was very knowledgeable. We're able to match and better spas prices and extras offered by their main competitors. There was a small mistake when it came to the financing that was agreed but the director was very reasonable and help to resolve the issue with a solution that was satisfactory.

Sasha Novozhilova

Amazing customer service, all the staff is super helpful. You will get treated well from A-Z. From the second you make a purchase the friendly people will help you get everything together. Especially the furniture girls, they are the best.

mtldan40

I have bought several pieces of furniture from here over the years. excellent products, excellent quality. Their water testing dept. and availability of chemicals and products to maintain my pool are excellent, with a very helpful and friendly staff.

Katie Brightman

Trevi DORVAL "Worst" customer services ever. Don't believe the Desmarais brothers. They promise you everything ..but deliver NOTHING. NO smile, NO "will get your order ready miss" ZERO , NADA DONT GO there for any purchase over 50 bucks. Go to Club Piscine or Val Morin ...Don't say i didn't warned you

Kosta Kastrounis

Good service. Friendly knowledgeable

Marc-Andre Mancuso

Amazing service during the this covid time. I was at the dorval store waiting for a sale person for in-ground pool and the director came over to help us and refer me to Kevin. A few days later I needed to present my self to trevi to provide some ID for the loan and there was a big line up outside. I called Kevin and was able to get me inside the store without waiting for a 2 minute thing. Thank you

Patrick Hanley

Revised rating from 5-stars. Would give NO stars if that was possible. Buying the above-ground pool was a breeze. Nice financing options too. They delivered the pool on a skid and told us they'd call within 48 hours with an appointment for installation. That was 7 days ago. Phone calls & emails all ignored. The sales rep finally replied, but he's powerless to do anything. Of course, now we're finding out that everyone we know who's dealt with Trevi has had the same experience: Terrible after-sales support. Fortunately we held off on buying a spa until September. We'll be buying THAT elsewhere. Avoid at all costs.

stefania dellaferrera

i never saw a company bad like trevi they are never on time and they make peolpe headake even you pay an enormous amout of money!!!

Cathy Morabito (Musicathy)

Good sales service!

Rakesh Sharma

Stay away and find someone else Worst experience, spent ton of money to buy a new in ground pool, work started early April and still not finished , end of May. I have been waiting from last 3 weeks to get the pool started. Last two appointment no one showed up and the guy came yesterday and left after 5 minutes and said will comeback. I waited for 4 hours for the guy This is highly unprofessional. I have paid everything in advance and now I’m at the hook and merci of Trevi. If Trevi’s guys don’t show up on appointment then they should come next day but I get pushed back to the line Not acceptable

Eric Tremblay

I had a great experience buying my pool heater at Trevi. Good information, good service.

Cary McCormick

I purchased a thermopump pool heater HP50BEE for my 15ft X 24ft above ground oval pool from Fred Sanon and Paul Desmarais both were knowledgeably on all products. Once purchased the delivery date was respected and installation was ahead of schedule. Will definitely continue to do business with TREVI... highly recommend...

Pool. Boys

I visit this store whenever I am in need for parts. The manager Anthony and his team is of always great help finding what i need. Great Job!

Jeff Singer

We visited this Trevi store in November 2020 and was greeted by Serge Domingue. He was extremely knowledgable and professional. He explained everything we needed to know and more about in-ground swimming pools giving us confidence that the investment we would make would make our backyard into an everlasting spring/summer playground for our family. Given the lockdowns and confinements of the 2020 summer, we wanted to ensure that we would be able to enjoy our new pool and backyard in early 2021. There were issues and delays that typify any large project, but Trevi delivered. Construction started in April 2021 and by June 1st we were able to swim. This is thanks to Serge's above and beyond after sales dedication to our project. The Trevi pool is a great product that we are still enjoying mid-September. I strongly recommend that anyone considering an inground or above-ground pool consult with Serge. He is honest, no-BS, and someone who you can confide in to help you through the choices and options that will transform your garden into a mini-vacation spot!

Steve

Helpful staff. Not much else.

Nikolaki T

Spacious and lots to see

Timothy Tabing

Store employees are knowledgeable and friendly. Post-sales support is non-existent. I purchased a gazebo and it fell apart. It was still under warranty; however Trevi failed to fix it. Communication with the support staff took months. Sometimes it would take them 2 months to respond to an email.

K.S. Waheed

lovely store but had to wait a long time due to the covid-19 situation.prices were good.bought the chlorine barrel for my pool.

Esan E

It was first time buying chemicals at Trevi Dorval, my pool guy warned me to not go Trevi because of the customer service. It was closeby to my work and I needed a sample of pool water tested - Should be easy...However, after a couple minutes (not long) I was met with guy who seemed pleasant at first but was then swearing while attempting to test the sample water. He then started proceeded to start chatting with his colleague who was on his phone. Not sure if you receive more service if you actually purchased the required chemicals at the location. However, the though of giving them business is not pleasant. I was originally recommended to visit Club Piscine which I am inclined to follow going forward.

Les Services Accent

The salesman, Kevin Savard was absolutely fantastic by explaining the different types of products and comparing the details between them. I definitely recommend Kevin to anyone searching for a spa or pool. Thanks, Mike

Élise S.

Our experience with Trevi has been abysmal, starting from the installation of our pool where the contractor started his job by insulting us and yelling and then overcharged us 200$ for one wheelbarrow worth of sand to two years later where we've had to replace basically every plastic equipment of the Ozonator they upselled to us. Now (blaming COVID) they aren't even capable of keeping their stock and force customers to drive 2hours to pick up a 4$ piece of plastic offering no reasonnable solution (shipping, in store transfer anyone?). For a 7k$ pool I wouldve expected better.

kevin blake

john was very understanding and attentive, explained himself very well. he showed me what i needed from A to Z. i had a wonderful experience he comes highly recommended.

Karen Sargent

I have not had a bad experience until today.I purchased a robot pool cleaner the Falcon. I purchased the cleaner on sale 21 June for 299.00 plus taxes. I tried the cleaner the 22 June. I wasn't satisfied with the product. It was cheaply made and I kept turning off taking out of pool and redirecting the flow valves. I had to do this many times because it was not moving around the pool. After two hours of frustration I took the cleaner out of pool rinsed and dried off. I was gone for long weekend and returned the unit today. I was told that I couldn't return the unit. The man I talked to I had seen many times at the back in the repair department. He told me he had sold hundreds of these units and never had a complaint. He then told me he could only give me a store credit and not a refund. I do not understand why I was not given a refund. I tried the product for an hour only and returned it in pristine condition. I am terribly disappointed!!!!!

Simon Olivier

One of the worst customer experience ever. I ordered a small plastic connector for my heat pump back in May and I haven`t received it 4 months later. Not for a lack of trying as I met with the store manager, Anthony Kresevic, in person couple times, left numerous messages and even reached out to Clément Hudon, their President. It is unfortunate that "one of the best managed company" in Canada is holding their customer hostage for a $10 part. Customer service is in the details and Trévi has clearly failed !!!

Christian Fauteux

Shopped at 6 different stores before finally heading to Trevi. Was very happy with pricing, financing and staff. Very nice store.

Sarah Murphy

I am a retail store manager with many years in the field of clientele service. Trevi has well trained, informative and engaging staff with a sincere interest to help. I have had the best clientele service without a doubt. Visiting my Trevi store is a fun experience that you can look forward to. I love my pool!

Regina Pereira

Wonderful customer service. Our helper at the counter was very professional as well as informative and knowledgeable and assisted with our need for anew pool pump. He commented on how your company invests in its employees through proper training and this certainly comes through.

Rick Lucas

I purchased a Hayward Heat Pump for my above ground 24' pool pool from the Pointe Claire Store and was served by Paul Desmarais. He was very knowledgeable about the product line and assisted me with my decision as to the appropriate model, as well followup questions once installed. I do not regret this decision at all, I love keeping my pool around 85 degrees, it makes you want to swim all the time :-) Thanks again Paul.

Stephane Azoulay

Extremely overpriced and customer service is very slow. I asked for a price match and they flat out refused.

Lisa Letourneau

We purchased an inground pool a few months ago but before we signed I stated that I was not interested in waiting months to get it installed. The salesman said that we were lucky and that someone just cancelled and we were going to get our pool installed the week of April 28th . I realize the weather has not been ideal but here we are May 24 th , and no one is returning our calls , we ordered extra cement and the salesman was supposed to get back to me on payment online once he finished his annotation ... whatever that is , sent several emails. Left messages ... no response . All we want is an approximate timeline so we can plan for landscapers once pool is installed. We have a bunch of materials on the side of the house and a Trevi sign on our lawn and no one is calling me back... A company that cared about customers would reach out or at least respond and say something like “we have been a little delayed because of weather but we want you to know that you are the next install and we foresee in the next week “ or something along those lines.. And it is very sad but the right hand does not know what the left hand is doing over there .. The designer, does not speak to salesman , the salesman does not know what is going on with excavation team .... I could go on and on... I will continue to post , hopefully there is a light at the end of the tunnel, but so far not impressed . We are looking forward to a Happy Ending!!! Will keep all posted Updating my experience to date update 05/24: Last week we did not hear back from Trevi Apparently their email has been down since 05/15 . But we left several voicemail to Salesman for update of status and next steps : No response . My husband Went to Trevi Dorval and spoke to manager and he apologized for delays and stated that it would occur following week. Update 05/27 Monday : Received call from Excavator at 6:15 pm that they would arrive the next day for Excavation . They requested a homeowner be there during excavation . We agreed , however the weather report shied rain for that day and we were previously told excavations could not occur during rain, it we were happy to see some movement . Update 05/28 This date is 1 month later than promised start date but we were happy that it was actually happening . When the excavation crew arrived they stated that they were getting stuck because of rain and mud, so they told us it would cost 550$ to drop rocks on the property to continue , if we did not aggree, to this , they would leave and could not guarantee another date, we really had no choice , we were stuck... I then called Trevi head office and also Dorval to only listen to adds for the better part of an hour , finally a young woman answered and relayed my messages to an unknown person, I would ask a question and she would seek the answer from the person for the better part of 20 minutes , finally I asked if I could speak directly to her supervisor and she said he was busy. I was upset at having to pay that high amount without having known this would be a possibility upfront ?? I wanted to know if their would be another charge to remove the stone... could not get an answer. Finally she told me her Manager would call me back. He called 10 minutes later , I explained that I was not happy to pay that Kind of money for rocks and that should have been stated upfront . I asked if there would be a charge to get rid of them since the contract states all debris from installation will be removed . He stated he would get back to me. We are now in wait mode for the verdict ... We now have no idea still when installation will occur and waiting to hear back on Rock removal ...I will post more info tomorrow on status. The costs are rising for this pool...l The reason I keep posting is that a new or potential customer should be aware of what the unexpected costs, timeline and response times are for issues . I will keep you posted on my experience as it evolves. At the end , I will share overall experience ***** May 29th **** Will create a new post as the character limit exceeded

Sharon Tait

The staff was friendly and knowledgeable. They tested our water and gave us a detailed report of what chemicals to add to the pool. Their prices are slightly higher than other places for the chemicals, but the quality is good, and it is convenient that everything you need is on site.

Michael Cariglia

Water testing done electronically. Staff knows what they are talking about. They don't push chemicals and stick to essentials for pool maintenance. Staff for installations takes time to discuss options.

Pavolina Owczar

J-F is the best. So kind, understanding and cooperative. Very flexable and attentive to your needs. Recommend wet test...makes the world of difference when deciding.

paolo fabrizio

BUYER BEWARE!!!!! Absolutely THE WORST COMPANY TOP TO BOTTOM a customer or human being can ever ask for. I dont even know where to begin!! The only time anyone in this company EVER called me back was to get my $$$ or sign for BANK contract. Then to schedule Delivery as TREVI gets their $$ from bank once delivered!!! All they do is LIE / invent stories/ etc etc.. 50,000 dollars spent and this is the service offered?? Im going as far as consulting LAWYER as everything they told me is documented,recorded etc.. They use their no interest offer as a scheme to sign up as many clients possible then BLAME THE WEATHER, Busted titres, human error, wrong phone numbers, HACKED EMAIL SERVER#@&$ Ive heard it all.. THIS is 2019 not 1970 where no information can be shared. I have never written a google review but felt i had to in order to SAVE ANYONE OUT THERE WHO IS THINKING OF getting a pool from TREVI.. LIARS, NO CUSTOMER SERVICE, most useless unprofessional STORE MANAGER i have EVER come across. Sales man looked me in the eyes "SWORE TO ME" my 2 little girls would be swimming in the pool before the last day of school in order to sell me the pool. Today he confirms he said this BUT it's the first time he BREAKS A PROMISE THIS YEAR??? and it only happened twice in 2017?? Wow now thats a man of his word.. Left MANAGER 7 voicemails, sent 4 emails YET NOTHING not ONE CALL in return!! Calles head office on 17 different occasions and can i tell you every single time different story and like robots" blame excavation".. I was delivered on May 6th at 4:35 PM when i was promised 10:00am??? i took the morning off for delivery yet when i called at 2:pm to ask where they were i was told they were in TRAFFIC(but google maps and WAYS) exist in 2019!!! When i said WAYS tells me 21 min to destination they said oops the truck has a FLAT TIRE! WHen driver arrived they laughed and said what flat tire!! Im glad wasting a day is a laughing matter. They confirmed DIGGING on MAY 21st with install 2-3 days latter... ? No one ever showed up, i called oops delay confirmed may 27th, etc etc.. last week they CONFIRMED JUNE 4th.. Now here is the PUNCH line to the JOKE which is TREVI service and scheme.. When they did not show up they told me the LAND INSPECTOR NEVER WENT therefore DIGGING could not have been scheduled??? That the original date of MAY 21st was something UNKNOWN??? WHAT!!??? Today June 5th once again waste 2 hours of my day to try and get an answer they tell me the land inspector will try and go before the weekend, even though she supposedly went MAY 8th?? ATLEAST TAKE THE TIME TO CALL YOUR CUSTOMER AND GIVE THEM THE COURTESY OF EXPLAINING THINGS; weather, tires, lost files, vacations, HACKED emails(YES THEY USED THIS EXCUSE).. etc etc.. You guys should be ashamed. I will assure you i will do everything in my POWER and spend whatever it takes to ensure NO OTHER FAMILY or single parent with 2 little ones goes through this HORROR STORY.. and wait so far it's only been delivered NO digging, installation , service, NOTHING.. ONLY THEY HAVE MY $$$$$$$.. I must not be alone in this province to be @#&&$^@ by TREVI!! I would like to see if TREVI STAFF OR the Company can answer this ir deny anything as i have every single interaction documented and recorded! Go ahead please try and DENY anything listed above it is 10000% accurate.. Out of respect i will not mention any of you by name as unlike you all i still have respect.. P.S. My children have nowhere to play as they delivered their S&#^ over 30 days ago and my garage is full, along with my driveway, the backyard has the fence taken down since MAY 6th (more S&%$) all this because of a worthless company and team who do not know how to treat their customers. SHAME ON ME FOR NOT RESEARCHING PROPERLY as TREVI is the WORST rated in ground pool company on the planet just read the reviews.. $50,000 IN YOUR BANK BUT I DONT HAVE A CLUE WHEN MY CHILDREN WILL GET THEIR POOL YOU CANNOT EVEN GIVE ME AN IDEA IT'S ALL BLAMED ON WEATHER AND THE FLOODS, etc etc... Please write me back would love to see your reply!!!

Jeffrey Post

We just bought a complete Patio Dining Set for 8 and 10' x 10' Parasol from the Pointe-Claire store. Mégan was helpful and gave us a great price and made sure that we were happy. She even got the warehouse to deliver within 48 hours for us! Great job!

Ali Baigy

Your final destination for anything swimming pool related in the west island. There are other stores though with less expensive products. At Trevi, they have professional experise and consultation services. The staff are also kind and nice.

Vicki Veroff

WORST experience. The staff are happy to sell you products but they do not disclose important information (e.g., the many things that are not included in your purchase) and their after-sale service is ABYSMAL. No one answers the phone, there are interminable delays, the communication within the company is poor and the products are substandard. In my experience, pieces were installed incorrectly and others were delivered incomplete. A nightmare to deal with!

Pamela Gareau

I bought my pool 5 years ago from this store and still always come to them for supplies and advice. The staff are knowledgeable and extremely helpful!

Martin Bourdeau

Had a great experience at this store! Gael helped us with all our questions and guided us to select the best pool model for my yard. Even after the purchase he was supporting us. Definitely recommend!

Kawsar Shirry

We had questions about the tempo equipement and got the answers to our questions. We had to wait for at least 10 mins not even in a rush

Kiarash Nakhost

Do not let them fool you. Be careful, do not trust them with their installation date. Do not let them deliver all parts in advance because if you get tired of their delay you can't do anything and also you can't use your backyard for many weeks or months. Here is my story: Their salesperson put up a show to make me sign the contract on May 22nd, he told me he talked to his manager and they have had a cancellation and if I sign the contract on the same day that spot would be mine so I rushed to sign it but when he printed the contract it was a different date “BEGINNING OF WORK SCHEDULED FOR THE WEEK OF 2017/06/25” when I said it is not the right date he said do not worry that is the latest.but I told him no I want it on 15th he told me he would put a note so they would install it faster. After waiting for five weeks, Now I got an email that they have 2 week delay on the facilities. it means the week of 2017/07/15.almost two months from signing the contract. So I went to store to talk to the manager. she wasn't nice at all, I was complaining about how they tricked me to sign the contract to have my pool on June 15 and I am not happy and I am considering canceling the contract.basically, she said "it is what it is. She said you have to pay a lot to cancel the contract, 1- you have to pay for delivery ( that is another trick, basically they deliver everything to your backyard in a few days after you sign the contract so you have no choice to wait for them to install it whenever they want) 2- you have to may penalty to cancel the financing 3- you have to pay for the salesman's time (who lied to me and tricked me to sign the contract) She did not apologize for what their salesperson did and lied to me and tricked me she just threatened me that I have to pay a lot and I have no choice now. I am not happy at all. I do not recommend them at all.

John Costello

After searching through brochures, we had finely decided on the Pool we wanted. Visited the Dorval location and found the staff to be very knowledgeable and helpful. Pierre sat with us and explained the difference between the Trevi Pools and others that are available. He took his time with and made us feel extremely comfortable and at ease with our choice. We purchased the Pulsar and cannot wait for delivery.

Diana Onesi

Andreane Boivin was super knowledgeable and helpful!

Lee Gove

Beautiful store, large selection with great service

Natalino Pascuzzo

Beautiful store, great staff

Suzannah Baum

Very polite, friendly service. We were greeted right away, shown what we described we were looking for, and taken through the sales process very quickly and professionally.

Roy Mahfoud

No customer service, they don't care.. visit this place 3 times for estimation since a year and still waiting for response

Johnson Huang

Very nice showroom and many choices. The staff are helpful.

Stephanie Chan

DON"T BUY A POOL FROM TREVI. While they have nice pools and the sales guy Serge is awesome, TREVI has the WORSE customer service. No one responds in a timely manner - i called on Sep 1 to have the technician come and fix the pool liner as there are rocks underneath and we are Nov 4 and still no one has come! 1 MONTH after making a call for an apt. Your project Mgr also doesn't respond in a timely manner. I would give 0 stars as i've never dealt with such incompetent people. No one can give you an answer.

Shasi SK

Nul Answering no calls If you go there no stock finally After 3 weeks I went to Trevi Mascouche.

Wojtek Gulajski

Update: to be fair I need to clarify that we purchased the pool in Gatineau store not in Dorval. In my frustration I did not notice that this review ended up in Dorval store listing. I am moving the review to the HQ and the Gatineau store.

Marc Travers

Good selection of products and modern (automated) water testing for free. Downside of this type of testing is that the person testing soemtomes losses the feel or intuition about the underlying cause. Some items are slight more pricy than other stores, but only marginally and you can get everything in one place.

Alex Kresevic

Excellent service from the staff and great atmosphere in the store!

C B

I went to get the pool water tested. Helpful and friendly staff.

Harminder Sandhu

For all your pool needs

Sergey Yun

So far very nice personal. Very professional. Can help you with any questions.

Damayanti PARK

No one answers the call. I left the voice message several times but no one ever calls us back, even though I have the direct number of responsible that I got when we placed the order. So I have to go to shop directly each time to confirm the order or ask one simple question for the placed order. They change the schedule without proper consent. I was so stressed so I tried to cancel, and director started shouting at me and started blaming me. I’ve never seen such a rude personality in service business. One day I just wanted to buy sand weight for the pool step, and asked to multiple employees in the shop, no one was interested or at least answer me. Just shrug their shoulders and that’s it. At least they can say ” no we don’t have it”. Don’t they speak language? Even the pool opening staff was very rude. I don’t know if he was a employee or a contractor but I would never use pool opening service again. It’s difficult because there aren’t many shops available for pool equipment and services. so there are times that I still have to come here even with all the unpleasant experiences. But definitely I wouldn’t make any big purchase here because just imagining what I will go through with their customer service makes me stressed already.

Darryl Mcphee

We had shopped around for a above ground pool then we met Francis Janelle at the Dorval location his knowledge of there products was outstanding we quickly decided to go with Trevi because of him. Installation was before the promised date and the the pool is perfect for are needs we added a heat pump and could not be happier. This is are 3rd pool over a 25 year span and by far this time was the easiest if you looking for a pool I would highly recommend Francis Janelle at Trevi Dorval

S. M.

Good water testing service. Too bad they don't offer Lithium sanitizer anymore...

wrigka1 wrigka1

HORRIBLE EXPERIENCE! NEVER DEAL WITH THESE PEOPLE THEY LIE AND NEVER ANSWER YOUR QUESTIONS! When I called to get more infomration after a purchase of an above ground pool the manager YANNICK MAJOT threatened my husband that he would replay the audio and video. AFTER THREE WEEKS of trying to get a detailed billing about what I was paying for the sale represenative told me to walk around the store and get the prices myself. I will be filling a complaint higher up. NO FAMILY SHOULD HAVE TO GO THROUGH THIS AGAIN!!!!

Kourosh Moini

I always trusted Trevi, but lately their service have been awful. after agreeing on a contract with them to fix my pool they just never showed up to do their job. Finally, after weeks of making me wait I called them to see what happened, they just simply told me "we forgot". unless you are looking to buy spare parts DO NOT GO THERE. Club Piscine FROM NOW ON. P.S shout out to some staffers that understood my situation and tried to help me.

Christine O'Reilly

Excellent customer service, Knowledgeable staff. Would definitely recommend Trevi.

Yannick Koehler

Nice service, not cheap prices thought but still. Also small repair center in the back.

Ron Smith

I always find what I need and the people are very helpful, the place is very clean and atmosphere is always upbeat.looking forward to the purchase of our new pool this spring

Julie Lebel

Excellent service !

Siamak Loghmani

I was there for changing the Liner .Fred Help me to choose the color.He is a good man. I am waiting for installation.we will see the customer service.

Robin P

quick, accurate service

Andrea Gilpin

My family has become not a fan of Trevi. They are not service oriented nor are they helpful or proactive. We had two technicians come to see our pool that had a ripped liner and a slighly sloped wall (above ground pool) and we kept waiting for a response to know next steps. Now we are mid July and still no pool that is functional. It will be fixed by first week of August now. However, we obtained service from Fred-Érick Sanon (Dorval Store), in the new parts department and he listened to our challenges, and took charge of the file. He was able to call us back with a plan of action and I felt he was extremely pro-active and did a great job of doing his best to help our situation. We sincerely thank him for his service and we will use him as our point of contact from now on.

claudia oberman

Terrible customer service don’t even bother to answer the phone during working hours!!!!! Absolute waste of time automated voicemail after automated voicemail disgusting.

Chris Price

The staff in this place are so disconnected it is almost like being in a ghost town. It is like shopping at Ikea for pools.

JF Bergeron (Midknight)

Very good customer service and the employees are very nice

Frank Niro

no after sales service- whatsoever!!

Fay Voutsinas V

Very happy with service, very knowledgeable staff. Always have everything I need. Love it here.

Ahmed Kamal

the worst customer service I have ever seen ever in my life , and the first time to be insulted by someone they took 500 $ as down payment ,, the plan was for 22.000 $ then after coming to my place they discovered that it needs more work to be done so they increased the estimation up to almost 39.000 $ , which was a lot for me when asking to get refunded , the answer is NOOO we can't work already has been done , when I told the MANAGER of the store it never happened to me with any other company , he told me in a very rude way ' I don't know how they work ' and when I told him simply they have better deals with their sub contractors , imagine what the his response ,' you are being rude now ' can anyone imagine that . a manger of a big store like Trevi dorval is telling his client you are being rude .!!!!!!!! I have never got this answer in my life , and for sure I am not going there again , nothing against trevi , but the sales person I dealed with and for sure his manager lack the sense of customer service and for sure his manager don't respect his clients . and guess what I didn't have my money back and the answer ' don't worry it's gonna be in your file when ever you decide to go on with your project ' Which will never happened with this branch anyway . so if you are planning to go shopping their , keep in mind that the estimation is not free and the manager of the store is lacking experience dealing with clients I won't go there again and I hope whoever read my comment and want to do such a project with trevi , to visit any other branch , cause impossible it will be as bad as this one

nick PANAGI

Friendly good

Lyn S

If you are reading this and thinking of installing a pool DO NOT CHOOSE TRÉVI. You will regret it and you will spending thousands of dollars to get the worst service, whether customer service or during the installation process. We made the biggest mistake of our lives 2 years ago by choosing their services for a brand new unground pool that we still haven’t had the chance to enjoy fully without a problem occurring. At first, came the end of the season to close the pool, to our surprise the installers forgot to install the backwash.. took pictures and a complain to the store before they sent someone to fix this major mistake, because customer service didn’t believe us. This year we still haven’t had the chance to swim in our pool. The pump and filter clearly have a problem as the water does not circulate in the pool, we do the treatments, test the water, clean the filter, water becomes green the next day because there is no circulation of the water happening. When we call they make you feel like an idiot that doesn’t know how to use the products. Still nothing has been fixed and you ask for a technician to come and check the problem they will never send one. Avoid yourself a big headache and save your money find another company. This has been the worst nightmare, and a lawsuit is waiting to happen.

J Christopher Rigg

Read yr contract carefully if u don't pass the loan u might be liable for a 2000$ cancelatuon

Afrouz Izadpanah

friendly employees and reasonable price

Kevin Rochon

Bought my pool in the Laval store 28 years ago now since it opened in Dorval(Montreal) been going there, always great service just bought a new heat pump, my 27 year old one died last year, can't wait for spring to arrive.

Dora G

TREVI DOES NOT HAVE ANY TECHNICIANS FOR EQUIPMENT THAT THEY INSTALLED ONTO YOUR POOL AND WILL ASK YOU TO DISMANTLE IT YOURSELF AND BRING IT IN STORE!! BE CAREFUL WHAT YOU PURCHASE!!! We bought our pool with a Hayward Aquatrol Low Salt Chlorine Generator. Pool was opened in end of May. Chemical readings were good until the water turned cloudy a week later. Brand new salt system was not producing any chlorine. We called the service department, we were transferred 7 times. They DID NOT see a salt system in our contract so we had to email them the contract for the salt system. They told us that they are transferring the info to the sales rep. We went to Trevi Dorval and advised them about the issue with the salt system. Spoke with a service agent. He was MEGA stressed and annoyed. He ignored the problem about the salt system and asked us to test our water. They tried selling us 8 different chemical products. We asked for a technician to come inspect the salt system at our home as it may be defective. We’re under warranty!! They did not acknowledge the main issue and continued to push the products. Spoke with the store manager. He told us they have NO TECHNICIANS and asked us to dismantle the salt system that THEY installed and bring it in store. We’re under warranty so it’s obvious they don’t want to pay for a technician. We checked our contract and we purchased an Aquatrol low salt system that reads 1200 to 1800 ppm but the motherboard itself is the model that reads 2700 to 3400 ppm. They basically put the panel door of the low salt system that we purchased onto a cheaper model. See pictures of my panel and model that was installed. Trevi is strong on sales but aftermarket is terrible.

maurice onichino

I really enjoyed taking their classes. I find the staff are well trained and ready to answer any questions. Great job Trevi.

Roy S

Great place....very pricy.....

VersBrando

My husband and I wanted to get some information about above ground pool Pierre was very excellent gave us all the information that we need great customer service

Cody Hastings

Excellent experience for a first time spa purchase. Pierre who assisted us through everything was amazing and very knowledgeable. Once we knew what we wanted he sat down with us and explained the whole process and we didn't feel we were pressured to buy.

K Zak

Stay away from the Dorval store, better yet stay away from Trevi altogether. When you have a problem they will not come to your rescue. You will have to fight and get frustrated in order to get any results. (That's my customer experience!). After being given the runaround by making numerous calls, and leaving messages, from one dept to another the manager never called back i luckily reached her by chance, to my dismay she tried to pass the buck and didn't accept responsibility. Her demeanor was condescending and rude, she didn't acknowledge our concerns, and kept cutting me off when i tried explaining the problem. (Why is she manager there in first place)? Now i am not one to complain but my level of dissatisfaction was so high i felt i had to write this review. Event: Purchased a pool heat pump worth $4,500 from the Dorval store. They were quick to take my money however the set delivery date was not respected on 3 different occasions. Wasted our days waiting for them, cancelled going to work for Trevi, they didn't even acknowledge or care. Requested some sort of compensation for my wasted time and they came up with a story that they will deliver the heat pump and install it same day instead of two separate days. I accepted that answer but Guess what, again a no show, another wasted day! Finally on the 3rd occasion they came through, by then i was prepared to cancel whole order. The store and delivery dept don't seem to communicate with each other and when i called the delivery dept. (which i shouldn't have to ) they said we weren't scheduled for delivery while my contract clearly stipulated the delivery date in black and white. Also take note their return guidelines are very ambiguous, that's a red flag in off itself. My bad for not picking up on that. After this experience of frustration, wasted energy and delays i can say that Trevi is not worthy of my business. Funniest thing is that they claim to be among-st Canada's Best managed companies. Beware don't be fooled.

Mario G Starnino

Great service and manager helped me out a lot to find the right equipment for my pool.

Greg Domagala

The service here is plain awful and my shopping ???? experience was worse than at a car dealership. I was not given the detailed information I needed and the salesperson tried to push stuff on us we did not want or need.

Noah Goldberg

Very helpful. Looking forward to my new pool heater!

Ania Sopala

We purchased an above ground pool today and the service we received from Pierre L at the Dorval location was terrific. We feel confident that this will be a great experience. Thank you Pierre!

paul lafleur

very disappointed with customer service , can never get through to anybody

martin sergerie

Great experience with the inground pool sales staff

Tom Powell

The Service guys saved me a bunch of money with advice about my pump pump (I didn't have to replace it!), pool liner info, and explanation how a salt water system works... thanks! I really like the efficiency of the water testing too.

Rosemary Lambie

I couldn't find anyone to help

Elliot Galarneau

Just purchased a patio set a couple of weeks ago. When purchasing accessories at the store today, I saw that the same set was now $1,000 lower than when I bought it ! Yeah, you read it right, $1,000 !!! Not just a couple hundreds... Since I was purchasing othert stuff, I tried to get a discount on those accessories as a gesture of goodwill to keep me as a happy customer. I was not expecting to get the full thousand back, just an effort to keep me happy. Unfortunately, the salesman could not do anything, and I understand that. I tried to talk to Mathieu Bellavance, the manager of the store. What an arrogant guy ! He did not let me say a word. When I told him that he was not listening, he just ran away in his office leaving me there without further explanation. I never saw an attitude like that from a store manager. Running away won't solve the problem. I am very unhappy now that they did not even try to make an effort to keep me happy. I am very satisfied with the product but unfortunately, cannot accept such a bad service. Their promotions start on Thursdays, be sure to know which one will be next or you could end up paying way too much for your products. And once they made the sale, good luck to negotiate with them ! All they care about is making sales, not making customers happy. This may work for a while, but it will catch you at some point... I am going back there on Thursday to get another product I ordered, let's see if they can show sign or good faith at that time. I will keep you posted on my experience.

briantiffany mccavouryoung

Worst experience ever, from the beginning to the end it was a nightmare. When you spend $30 + grand on an in ground pool you expect somewhat decent service - at the least. But Trevi was impossible to communicate with, everything was late, we were misinformed about pretty much everything, received no guidance and I can go on and on. I would never recommend Trevi to anyone.

Guy Belliveau

All you need for your pool. Helpful friendly staff.

David Olesik

Félicitations, Trevi de garder des conseillers comme Frédéric !! Just got back from a visit to my favorite Trevi store , where I am a fairly regular customer during the season. Needed to see about a new liner for our original one ( which has lasted 14 years!!). What a pleasant and thoughtful experience when expert advisors such as Frederic. It was indeed a great pleasure to order through him. Keep up the good work, Merci encore pour l’expérience agréable et efficace. Bravo Trevi, Bravo Frédéric, et toute Equipes Trevi au complet.

Marina Bellagamba

We dealt with Paul Desmarais and he was superb! Paul was very knowledgeable about Trevi's products, he was very thorough regarding the contract details and was a real pleasure to work with! We've dealt with Paul in the past for other purchases and I would recommend him to anyone we know who's looking for pool accessories!

wereux UFO hunter

They don't respect the publicity they put out.

Weiyi(Ian) Shang

Good service. now I need to wait to see the product.

Samir Dagher

I was helped by the Manager and staff who, when I told them that I couldn't carry the 30 kg Chlore Granule at $129.99, gave me 3 10 kg at the same price. Also Jean Philippe Crevier was quite helpful in the issue of the Trevi sand filter head.

Fiesta Décor et Location

Good experience

fran wilansky

I ordered my new liner with the help of Fred-Erick. He was the best. He spent hours with me answering all my questions. He even came to see my pool because of an issue. We negotiated a very fair and reasonable price.He always returned my calls even when not at work. Truly a wonderful pool authority. Thanks!!

Lise Bujold

I had to get my brand new pool moved by 10ft. within my own yard due to a city permit issue. I was distraught and it cost a fortune but at least, the young man at Trevi, Fred-Erick, was absolutely wonderful and reassuring. He took my request very professionally and even attempted to make me feel better about the mishap. My experience with Trevi in the past was not good. Because of him - his personality, knowledge, professionalism and kindness, I was able to swallow the pill! I called to thank him after the pool was re-installed and again, he was lovely. This young man should be promoted or at least given a decent raise. His future looks bright - whatever he does! Merci Fred-Erick.

Peter Govers

beautiful store and great service as soon as you walked in the door. keep up the great service

Jason Lobe

While my experiences have not been as horrible as the other posters, I have to admit that dealing with Trevi is not easy. To sum it up, they are just not "available". The people at the store, over the telephone, internet, etc. etc. It is just plain difficult to get any sort of inquiry or question answered. I haven't had a BAD experience, but it's a very frustrating company to try and deal with.

DR Rs

Great no pleasure sales job by Real Pontbriand - in Parts and Service - Looking forward to the delivery of our heat pump

David Donaldson

We recently purchased a Pentair heat pump and were most impressed by the excellent service that we received. Not only were all our concerns addressed but the promised delivery and installation dates were spot on. The staff were very professional and friendly and thorough, you cant ask for more than that. We will certainly be regular customers.

Andres Arroyave

Remarkable and Reliable customer Service, the delivery was on time as planned and just waiting for the pool to be installed.

King Tut

Avoid TREVI it like hell for big ticket items. Here is my experience on an item (pool heat pump) that costs over 6,000$. First, the salesman never explained to me that I would have to put a 220 V outlet. My previous heat pump did not require one. The cost because of how far the electric box was reached 2500$. At installation time, TREVI removed the old one but would not take it w=away: I had to arrange for this! Since I had an old pump, the base had tilted over the years and I could not adjust it before the removal of the old pump. They did not give me time to adjust and installed the new one "tilted". I could not believe it and begged them to adjust it: to no avail. I then called the Manager of TREVI (Mme Viviane Moreau) and here is what she said to me verbatim. I had to make her repeat it twice, as I could not believe my ears: "Le client est responsable de signifier son insatisfaction, après l'installation"!! She absolutely refused that the 2 workers spend any time leveling the heat pump. I later on brought a person to level it, as the pipes were short and stiff and I risked to break them. It took him 5 minutes and he did not charge me. Will I ever buy anything from TREVI? No way. Beware, go somewhere else. I myself run a small high-tech corporation and if I ran it like Trevi, I would have been bankrupt by now.

Thomas Kreuh

To begin I am a business owner and value service and product quality. In truth, I would have gave a 1 star review for many of the problems, misleading information and lack of transparency with product availability and product warranty (not mention all my frustration, wasted time & energy) However, there is one man that turn things around. In my personal and professional opinion Alain D. saved the day by actually caring and work hard to make the difference. He understands customer care and value. He went above and beyond to get the job done when his head office and other managers buried their heads in the sand and love to use the Covid Convient excuses. I can’t express my gratitude enough for Alain’s dedication to get my brand new Trevis pool (and other services) up and running so my kids can enjoy the summer. I hope management values him and I recommend they do what is necessary to keep him in their business -because without him the Dorval Trevis branch (in my opinion) would be a sinking ship. Thank you so much Alain!

Nancy P

Service was great, the gentleman that helped me was very helpful.

Natalie Marrugo

Excellent service and great price/quality ratio! Big thank you to Serge for his guidance and patience!

Shannon Shragie

Prices are great. Staff is friendly and always willing to help. I got my pool three years ago. I've had one issue in the three years, Trevi was responsive and able to guide me on how to contact the original manufacturer for a replacement. When I have questions, I walk right in and talk to the gentlemen at the service counter and they always have helpful advice.

Mark Harvey

Great store with everything you need to buy or maintain a pool or spa

Samantha D'Avella

Have been here multiple times for pool and spa services and always run into some sort of issue. Whether with the employees working the floor, or the service contracts that work on our pool and spa. Also overly expensive and not worth the price. Would not recommend.

Nicole-Anne Beaubien

Very, very poor quality outdoor furniture. Lasts one season.. don't waste your money here.

Gary Da Silva

Installation is weeks late and they can’t tell you when you are going to get it. Been telling me “for sure this week” for weeks. Can’t even tell me where we are in the cue and am losing large part of my summer. Very disappointed. I purchased it May 4th and here I am July 5th with no pool and no clue when. Don’t let them trick you into thinking you’ll get it at a certain time, they are just trying to book as many sales as possible even if they don’t have the capacity to install them all.

Ariana Ehtesham

Really disappointed. They wrecked my pool with the closing last year and their mistakes are slowly appearing. I’ve spent over 1200$ fixing their mistakes so far... terrible service and no remorse. Just ridiculous for a company this size.

Nick Verschelde

Just came back from Tevi Dorval and purchased a Parasol and the experience was flawless. I showed up as soon as the store opened and all their staff had not shown up yet but Yohana helped me and she was fantastic. I can’t remember the last time I had such a positive experience at a store. She answered all my questions , took her time and demo’ed everything to me. Most negative reviews seem to be based on after market sales so I’ll be sure to update my reviews once I receive the product by delivery and if I encounter any problems.

Nazak Amirani

I just bought a pool from Trévi and I am very pleased with the quality of service I received from Mr. Pierre Larrivée. He is very knowledgeable and gives you his honest opinion. He really helped me make my mind. Merci infiniment, Pierre pour vos conseils et surtout pour votre patience:)

Nelson Farias

Horrible!!! All they care about is to sale you their pool!!!( not the cheapest) Signed expecting great service but that was not the case. After you signed the contract they don't care about you. Lots of mistake were made on the project, from planning to implementation. Had to spend thousands of $$$ more because of their poor planning. Rude employee in the financial dept. Extremely poor customer service. I WOULD NOT RECOMMEND THEM TO ANYONE!!! Stay away!!!

Denis Lappos

I purchased a spa in summer 2018. At the time I was told there is a 3 year warranty... I have had several issues and in the past the service department has been competent and repaired the spa... Now with the Warranty expiring end of July 2021, I called the service department for a service call to verify the condition of the spa and they flatly refused to come by... I offered to pay for the service call which I understandably don't expect Trevi to pay for but after speaking to 2 different people one of which claimed to be a manager she said they do not offer a verification service even though I agreed to pay for the technician's time... Dynasty spa company, which manufactures spas for Trevi recommends a technician verify the unit after 3 years... Trevi does not service their spas unless they are broken, according to them as long as there is water coming out of the jets everything is fine... I'm not impressed.

chantal gauthier

I always have a very good service, but some folks go beyond, that is what Edison is all about . He has served me a few times and he does not just read you the water test sheet, he gives you advice, will ask questions to see how he can resolve the issue, and even under that mask you can tell he is smiling. . Thank you Edison, keep it up :)

KD Huynh

This is dishonest and unresponsable company after sale. They are not warranty their service and they will find a thousand ways to make you pay their problem services after sale. First, Here is my story. I nerver had the spa before, it was my dream to have one. I bought the Spa Panama at Trevi, last two years. they delivered the spa to my house and dump it there without any explainantion and setup initial. I have to go to the SPA course weekend , the course was only showed the products to maintenance, in fact they are focused to sale their maintenance kits, nothing link to spa, instruction and menu of spa etc. From the start, I remarked my spa the jet is nerver strong at the spa I saw in the demo rooms and other places like Club Piscine. Must be something not normal about the Pomp or design manufacturer. Never Mind, I want to enjoy my New Spa. I always did my maintenance and change the filter at recommended. This year, suddendly, the second Pomp, was stop working, I mean Pomp is not pomping no water going out from the jets, like have chocked issue with the pomp. I heard the noise the pomp is trying to pomping but no water out from the jets of the second pomp. So I went to the store, the rep. sale said to me, that is good you can call the service and you are warranty until 3 years with the pomp. 2019-july-18, The techncian came to my house late, 1st, he had the problem this and that from the previous customer, problem with his back, etc.. so I help him to open the plastic cover the spa, he was trying to take out the plug and re-put the plug, and he was trying antoher thing, he was playing with the 2nd pomp. but still not working, at the end he have to open the plumber near the 2nd pomp, then he put back, then he said their was a lot of gabagge that why the pomp was blocking. then I asked him, where was the gabagge, he didn't shown me, he said he dropped away, then I asked where, because I was all the time stick to him. I want to take a picture. He can't show me. He was intented to invent the story to charge me with his superior in other phone line. Wowes, the story now is just start, at the end he want me to give him 40$ cash, than he will arrange with his boss about the bill at this service will be warranty, but I don't have cash with me then he called back his boss, than he asked the credit card? No way, I will give me my credit card... so I asked him to send the bill 40$. the techncian left my place without close the cover, I have to close the covers plastics and all the things by myself. Suddently, yesterday, 2019-7-23, I received an email from Mme Coral St-Pierre, the bill 170$ for the service not warranty, one hour travel and one hour service because my pomp of Spa have not maintenance and a lot of Gabagge. 2019-July-24, I called the Trevi company and told to the responsible Madame Jessy Morin, partition responsable, and she beleived her supervisor and her techcian. she said if i don't paid in 48hours they will send to collection and my spa will not be warranty anymore.... I'm very regret to buy my SPA at the Trevi, they are not honnor their warranty and have the dishonest personel to work for them to against you when you are calling for the services after sale.

Greg Rajewski

Great selection of products as well as very helpful and friendly staff! It was a pleasure to be assisted by Fred-Érick. As a new pool owner, I expect to return to this store fairly often in the coming years. ????????

Mazin Al-Moumen

I had an excellent experience with Trevi Dorval. I have requested an online quote to change my in ground pool liner. I got a call the second day from Mr. Fred, an excellent professional communicator and very pleasant person. We signed a contract including the finance package. I was scheduled to have my liner changed by June 20th, however, I got a call from Trevi almost one month earlier, I.e., May 24th and was advised that the crew is coming next day to change the liner. The job was done efficiently without any problems all according to the specifications. I would strongly recommend Trevi without hesitation. Thank you Fred for the best summer surprise ????

tony zaidi

Good selection. Most of the pool equipment doesn't have any prices so you have to search for a sales person to get the prices for a lot of items.

Tony Fecteau

The original staff that we purchased our spa and no longer works there. There was no email or phone call to explain anything about our spa which did not arrive until much later than it was supposed to. They did not explain all the electrical issues in our residential area.

Daphne Sauvé

Great service, knowledgeable staff! We are definitely purchasing our Spa here & recommending Trevi to friends & family!

Alan Catraniuc

Always friendly staff

James Dolhy

Product great, warehouse people are great, salespeople not so great Nothing needs to be done now, the situation was resolved after speaking with several others within the company

Rosemary Capparelli

I went to purchase a new liner for my pool. Paul Desmarais was amazing - he was patient and gave me great advise. So nice to get this for once, as I am so used to bad customer service and people trying to buy more stuff than you need. I am definately going to come back here for all my pool needs

Tanya Takacs

Very pleasant people who work there and helpful. Especially in the service department, they were able to guide us how to troubleshoot some issues we were having with our pool. Also giving some good ideas how to open our pool for next year.

THONG TUONG

Great place! The staff is friendly and very helpful.

M. P.

Excellent service at Trevi Dorval. Guides each step of the way throughout the process. Highly recommend!

Mohammed Shaheen

Great service

victor perri

Very good service.

Howard King

I have been dealing with Trevi for about 20 years. The show room is so clean, one could eat off the floor. The staff are friendly and knowledgeable. The service is very good. I bought two pools from Trevi. So I will continue to deal with Trevi for my pool needs.

Domenic Marrone

We had a great experience! I made request for more information via a pop up on facebook messenger while looking on Trevi website. Our salesperson answered all our questions and we finalized in less than a week and will have our pool installed for us to enjoy this summer.

sam bohbot

Fast and efficient water analysis done by Kevin he was very helpful and knew all the answers to my questions.

Christine Noiseux

BUY YOUR POOL ANYWHERE ELSE!!! Don't be fooled by the high rating! Most of the positive reviews are for small, in-store items (patio set, heater, water testing etc). We bought a semi-inground pool and it has been an absolute nightmare. Once you sign the contract you're stuck and they just stop caring. Wrong parts delivered, despite numerous corrections and promises [EDIT: When they shipped an incorrect part, despite many calls and emails, we refused to sign for it, which pissed off the delivery guy. After more calls, they did finally ship the right part 2 weeks later. Unfortunately, they didn't know how to install it]. Trevi sub-contracts out each part of the job (excavation, sand delivery, concrete delivery, installation, "Specialty" installation), and it is quite obvious they simply go with the lowest bidder. Terrible work with lots of mistakes. One worker was mad because my back gate was closed when they arrived unannounced and unscheduled. He said the sand was going to be delivered Monday (it was now Thursday) and we better leave the gate open, because if the sand delivery guy sees the gate closed, he's just going to drive away. WHAT?? We have a dog, and we can't leave the gate open for FOUR DAYS! Plus, IT'S THE LAW - you can't just leave a construction site unenclosed! The liner is already peeling back from the sides and it was installed 2 weeks ago. We ordered a high-powered swim jet (like an "endless pool") and that required specialty installation. Well, the so-called specialists installed the plumbing upside down!!! The pipes are supposed to run undergroud because they are heavy and need to be supported. But instead they are sticking up 2 feet above ground! You can clearly see from the instuction manual that this is upside down. These are huge 4" pipes, and once the water runs through at high speed they'll weigh about 100lbs. And now they're sticking up out of the ground, unsupported. This issue has NOT been corrected. Now I will get a reply from The Marketing Team asking me to call them, likely to offer me a discount on pool supplies to make up for all this trouble. STAY AWAY FROM TREVI, PLEASE!!! THEY ARE AWFUL, AWFUL, AWFUL.

Nick Antonelli

Great service. Very knowledgeable staff. They went above and beyond. The manager and her assistant manager, along with the companies they refer to for the gazebo and electrical work all made it a pleasant experience. Thank you!!

Jon Saxe

My wife and I had a great experience at Trevi Montreal! We purchased our dream inground pool! Guillaume helped us with our purchase he made us feel very comfortable and he was extremely knowledgable in pools way more then any other pool company that we visited! Trevi a showroom was amazing to! I recommend anyone who is wondering if they should get a pool to come Visit Trevi montreal to see all there pools and speak to Guillaume who can answer any of your questions!!

Garo Restikian

I have been going to Trevi since last year when we bought a house with salt water pool. Did not have a clue how a pool worked and the maintenance involved. The water analysis technicians were and are to this day, amazing. They always take the time to explain the chemical balancing process and what each chemical does. They also help me understand how the pool functions and how to maintain it without making me feel dumb. Will always continue bringing my business there! Cheers and enjoy your summer!

Sam Allahyari

Whenever i call there is no answer for parts departement, always a voicmail. In 2018 when you dont answer your calls you simply lose clients! Wount bother calling again.

Gail Bubelis

Ordered a replacement liner for our in ground pool late FEBRUARY 2016. The salesman told us that we were the 4th on their list of liners to be installed this season. Contract was signed and the salesman guaranteed installation of the liner by May 7th. A technician came by April 24th to inspect the pool. Well May 7th came & went and still we had not received any word by TREVI about the delay nor any reason why they did not honor the installation date as it was written on our contract. We finally called Trevi on the 18th of May only to find out that they did not have the measurements and they needed to send someone to measure the pool. They said that it would take about 2 - 3 weeks until installation could be done. We lodged a loud complaint and they finally had the liner installed 1 month later than originally promised. We are still waiting for the pool lights to be installed!!!! NEED A LINER???? Try any where else!

Stephanie Concha

Great service at Trevi Dorval.

Matt Boucher

***To update the situation...I wrote to the email provided, it's been over a week with no response. The head office has suspended our guarantee because of an outstanding balance ( not even sure yet if that is even legal?) and now the filter no longer works, we have cracks in the deck, missing pool equipment and I could go on and on. No follow up and zero customer service. And the response we get is we did everything to our satisfaction, followed by threats of legal action and so on. Now we have to contact another pool company in order to repair the job that Trévi has left us with. They will not send someone because we are in litigation and I was told quote: "Sa pourrait-être très long". Upon verification with La protection du consommateur we are not the only one's in this situation. So all and all its an awful terrible situation! Awful customer service, the projet has been an absolute nightmare. Purchased an in ground pool last year and as of today it no longer works. Our deck has cracks, we were overcharged and are missing equipment that was never delivered. Zero follow up despite numerous attempts to fix the problems. The project manager's solution is to gaslight us and ignore most of the issues. Like I said, absolute nightmare! A Zero rating would be in order however the site won't allow it.

Glen Sargent

Very helpful sales force

Mylène Benitah

They explains the good and bad on each choices !! Honest for that and very patient with us Tks alot

John Megan

Great service, wide selection of parts in the retail section! Will definitely be back!

Suzanna Kaczmarek

Great customer service as well as prices for a very nice product! We had a lot of questions and the team was very patient, knowledgeable, and very, very personable! Their expertise was invaluable in our decision. We originally thought to go for a 12' pool but with the recommendations and the great prices offered we opted for the 15'. We are so looking forward to the summer! Thank you Trevi Dorval!

Marsha Castanheiro

Service was excellent. Pierre was very knowledgeable with assisting us with the right spa.

Jen

Terrible experience trying to do a simple refund. Originally paid accord d but then changed to regular credit card payment since accord d rate wasn’t great. Trying to get the accord d refunded has been complicated to say the least. Store clerks could not fix on the spot. 2 days later had to go back into store- Trevi needed photocopies of my credit card and driver’s license to confirm my identity...sales person implying it was some kind of credit card scam...quite offensive. Why would someone pay twice for a item if it was a scam?!? Company needs way too much personal information to keep on file for a refund of something I’ve already paid for. Customer service extremely lacking - I just spent 5k there on a pool heater and robot. Was looking at re-doing my pool liner but will look for another supplier after this much hassle with such a simple issue. Don’t want to deal with the drama. To top it off, their “top of the line” pool robot we were sold is garbage. Wish me luck getting that sorted out- Not happy!

Poutah 007

The sales person who served us was great, very helpful & knew what he was talking about. But most of all made the ambience for my kids seem like a play park.

Rocque Desjardins

Personnel accueillant produits et services hors pair nous attendons avec grande hâte la livraison et l'installation de notre superbe Pulsar . Conseillé par John Brown et toute l'équipe à Dorval ils nous ont conduit a travers ce labyrinthe de choix avec grande expertise. Pour nous décider sur un choix de qualité/prix exceptionel. Aller voir La Pulsar mais aussi regarder ces belles piscines creusées pour tous les gouts et budgets. C'est à ne pas manquer.... Friendly staff with unparalleled products and services we look forward to the delivery and installation of our superb Pulsar. Advised by John Brown and the whole team in Dorval, they led us through this labyrinth of choices with great expertise. To choose finally on a product of exceptional quality/price. Go see the Pulsar but also look at the beautiful inground pools for all tastes and budgets. This is not to be missed.... Ok more Updates I received the pool 1 week prior to installation dates. Ok It is friday pm I conclude by saying Never ever have a pool installation on a friday afternoon!!! ..... Unless !!! you have this team and these guys come over. Although tired these boys were in a festive mood did the whole job in under 4 hours. Many problems like roots and broken Equipment were surmounted by sure determination Overall I rate them off the scale. Plus + 5 Made the process look easy and quite enjoyable far from the stress I felt the night before. As a matter of fact they came up with a game plan in a matter of seconds upon seing the yard and the many roots by our Maple tree. By mounting the pool rather than digging it in. Which is great for me, I'll have better control of my pavers and the look of the finished land scape. In coming weeks I plan to modify the installation a bit by adding a shed for the filter and pump. Remove some of the visible on the ground flexible piping and replace it with underground Pvc Pipe to the shed wire dig a trench for wiring 120 and 220 volts . Add more pavers Change the garden lay out. Much much fun And enjoy my grand kids and many family and friends by God's grace. My thanks Trevi and Johnny 'boy' Brown at Trevi Dorval for making the process seamless.

Mike Poullas

Amazing store. Friendly, helpful and knowledgable staff.

Ca M

More expensive than others. Salespeople put a lot of pressure. Better service and price with club piscine.

Alex Rudofilove

Still needed to get it off my chest. In 2012, I bought an above ground pool their. Everything was fine until the end of installation. An employee asked me to pay 40$ as additional installation fees. The levelling of the ground was grater than what the contract included. I was surprised of that and asked to send me an invoice. They suggested me to go to the ABM and they would follow me their. I disagree and insisted to send me an invoice. The guy got upset and said to me that if I don't pay him now he will disconnect everything so I won't be able to use my pool. I finally went to the ABM very frustrated. I paid them cash and Never Got an invoice for that. I called my sale representative and he totally disagreed with the contractor behavior and will report this event to the president. After couple days without any feedbacks, I decided to call the head office. The lady that I spoked to said that the contractor was met. She told me that the contractor said that I didn't want to pay them. For Trévi, it was my word against his. I paid them cash 5000$ prior to installation. Why in the world someone would come up with a story like this and still feel mistreated after all those years? They had all the legal options to have me pay. Total bullshit. She also told me it was a third party contractor of theirs. I remember that during the sales pitch I was told proudly that Trévi have their own installers and don't use third party contractors like their competitors.

Gec Birks

They just lie to you until they get your money. Waited over 4 weeks to install my pool. They kept saying it's because of the weather but it has been extremely nice all summer. Do not trust them! Customer service = Zero! We all know what happens to stores with poor customer service...

Philomena Ferreira

Not impressed with the after service !

Mark Christensen

Great service, was having issues with the quality of my water. The tech, had me change my sand before suggesting any chemicals to treat it. Worked wonders for my pool

A M

Poor customer service and unethical business practices. Be careful.

Alessio Piacitelli

TAKING MY MONEY WITHOUT PURCHASE!!! We had originally purchased furniture that was set to be delivered a certain day ( JULY). By august we had yet to receive this product and I cancelled the order entirely. We had previous been set to have the "no payments for three months" program. November 28th FINANCEIT started taking my payments, but I never fulfilled the original order, and cancelled it promptly during the summer. I immediately asked the financing company to cancel the payments, but they advised that I had to do this through TREVI. I have tried to reach out to customer service who said they will do some research and get back to me. This was a week ago. I've called numerous times and no one is helping me resolve this issue. I understand this was probably a small oversight but if this unauthorized payments gets taken again, I will have to escalate this issue further. Hoping this review prompts someone to finally return my calls.

Jenn Turcotte

The quality doesn't get any better than Trevi. Highly recommend for both products and attentive informative staff.

Joseph Suidan

Great personalized service, very professional and customer oriented. You feel trust and service. Very well done Trevi .

xueyan song

Attention please !!! If you go to the store for first time you should look around for their private return policy. Or you will lose your money. I bought some items for closing swimming pool. After I found they are expensive and I went back to return and was treated rudely . They told me all chemicals couldn’t be returned. After I went to Reno depot and was told I can return the closing swimming pool kit Without open it. I mean this is Canada. Almost every store can return things except this store.

Anthony Snell

The staff was knowledgeable about their product line and very accommodating in helping us find a pool that suited our needs and budget.

Ryan O’Connor

Once again Paul Desmarais provided excellent service and knowledge of his products are amazing, very helpful and took care of everything I needed! Thanks

Jakub Biernacki

Nice store and friendly service! We will visit again

Hamid M.

We bought our hot tub, hot tub gazebo and pool from Trevi few years ago , so we need to go there once in a while to buy some parts or chemical materials , although we always have problem with customer service but this time was terrible! Few days ago I went there to find and buy a part of our pool , there were 5 or 6 young teenager as employee around and an old man who is a permanent employee( he always is at the section of part and chemical with a very moody face) , non of them were interested to help . They even didn't know how to help and it seemed that I was disturbing them! When I saw their carelessness for helping me , I became upset and wanted to talk to the manager. The old man, heard my complaint and instead helping me, shouted at me to leave the store and never return ! The manager, or director, who had heard his noise, came out from his office and instead solving the problem, stood up to support him. I do not know what position this old man has in the store but it allows him to talk to the customer so rudely and even the manager is listening to him, but this treatment of the customer and such service, will have no other result than bankruptcy . I have been their customer for about ten years.

mike cappiello

We purchased a spa and gazebo last summer, we had great people serve us, they were very knowledgeable and honest. Have been in several times for spa analysis and their after sale service was very good too. Just yesterday we were back with several questions and the customer rep at analysis center helped us with solving our inquiries in a very timely and considerate manner. Very pleased thanks !

Sandy Cote

Excellent experience. Yoanna who helped us was amazing. No pressure to buy, and extremely helpful, knowledgeable about the products and patient. We’ll definitely be back.

pete jemczyk

Excellent service. The sales rep. (Mr. Pontbriand) was very knowledgeable of the products and equipment. Gave honest and accurate advice to suit our needs and budget, with plenty of tips and helpful info. Professsional, while still very easy going and relaxed, no sales tactics or pressuring to purchase, allowed products to sell themselves. Very positive experience!

Heather sly

Terrible customer service . The young lady sat texting on her cell phone and I had to interrupt her . Her lack of customer service had me make 2 trips to the store only to be told on the second visit that the items were not available at the store but would have to go to Laval .... Terrible , I am sure there are young people who would love a job .

Dekxa Rathod

The worse service ever. They installed out pool and one day the pump hose came lose so our yard was flooded with water. Everytime we call we get attitude and it takes several calls and transfers before anyone can help. Pools don't come cheap and if something goes wrong it should be handled with care. They get their money and don't care for their clients. Worst store ever, this is specific to the one in Dorval. Go to any other store, even the people in there have no idea what they are selling.

Jeff Golden

Purchased a new liner and installation for a 27' above ground. Fred was efficient and professional in helping me, the installers were courteous and worked quickly. No complaints on this purchase.

Matthew Peel

Last weekend I contacted your parts department due to a leak in the top of my Hayward Clorine Feeder. I brought the cover along to investigate. It proved to be a problem with one of the slip washers which was cracked. The person at the counter could not provide a simple replacement washer and insisted my only option was to purchase a kit including the cap screw which I did not need for a totally unreasonable cost of $25.99 plus tax. I asked him to open the package and sell me the replacement slip washer on its own but he refused claiming he would not be able to sell the cap screw. I expressed my outrage to your representative explaining that this was not the first time I had a problem with the feeder. In early June the screw of the cover split which I was hoping to replace. Your representative at the time insisted that I must have left the feeder outdoors all winter but I explained this was not the case. On this occasion the only option was to purchase the entire cap kit which cost over $40 plus tax, just to have the replacement screw. Interestingly enough the screw and slip washer combination was never offered to me at that time which would have been more than a $15 savings. In addition I had to replace the o-ring which too has a ridiculous price tag. The entire feeder cost me $85.99 back in the fall of 2012. I believe for the realistic cost of the slip washer you are really taking advantage of me as a client. Considering that I have spent thousands of dollars over the last few years for pumps, filters, cleaners etc I find this is poor customer service. Checking on the internet it seems many people have problems with this chlorine feeder, that I am not the only one reporting cracked screws and washers so it would seem appropriate that all of these parts should be available from Hayward. I believe your representative should have sold me the washer even if it meant risking not selling the screw to another client. Simply a small price for Trevi to pay to keep a customer satisfied. If not I feel I should take my custom elsewhere moving forward. Matthew Peel- Pointe Claire, Quebec

Mike Mishriky

Horrible service when it comes to repairs. I bought a Pentair electric 140k BTU heatpump in may 2018 and on May 4th, I realized it’s not working. Called and they referred me to another company for repair. After many back and forth with that company, they forgot about me. We’re the 23rd now and I’m now at the bottom of their list and have to wait at least another 2 weeks to get the repair done. Trevi says it’s not their problem and to figure it out with the other company’s. So basically, I gave them 5-6k$ for a heatpump, about 2k for a water pump, about 300$/year in pool chemicals but I get no help whatsoever when I have a problem with a machine still under warranty. Thanks a lot!

Sherri Gutberg

Great service!! Thanks so much to John and the Trevi team!

Maged Tewfik

Trevi refused to return my 500$ down payment when I canceled my order for a spa after days only of placing the order and months ahead of delivery even they refused to give me in store credit. Never trust putting any down payment there and definitely terrible customer service to respond or resolve any issues.

Mary Brajak

Had a great offer for my pool

Larissa Zajdler

Good until your pool is installed and something doesn't work or you need assistance..NOBODY will return you phone call, especially not the manager!! The Hayward heat pumps are garbage, even they say they often have problems..buy the heater at another location if you can. Trevi will not help you even if they sell them, they take no responsibility for their supplier. Our's arrived broken and 4 weeks later still not fixed.

Marc Emond

While I am satisfied with my purchase, calling the Dorval store is an absolute disaster. The phone chain hoops you have to jump through is a very frustrating experience and all the options I choose did not allow me to speak to a REAL person. I had to choose the option of speaking to a salesman that maybe could transfer me to someone who could help, but no, VOICEMAIL. Telephone system 0 stars, product and service 4.5 stars.

S Chaudhry

Horrible experience at this place. Last summer we signed contract to buy in ground pool and were told that we can cancel the order anytime before delivery . We cancelled the contract before three weeks from delivery but they refused to return our deposit of 500$. The manager misbehaved and started shouting in front of people. We never got our 500 $ back. I would never recommend anyone to buy anything from Trevi Dorval. Update: I would like to appreciate and thank Mr. Yannick Marjot the General Manager of Trevi , who contacted me after this review and refunded the money i have paid as advance. Thank you very much

Spencer Mace

The service was quick and easy and i got to pick my replacement liner from a nice selection. They will work with you to help pick the best payment options for you as well. Open 7 days a week and were fast and informative when i called in with further questions after my purchase. Highly recomended, great experience from a great company.

Christian Racine

We purchased a pool yesterday. Great service! The representative Vincent was very competent. He made the difference in our decision to buy the pool with Trevi instead of other competitors.

Sunny AcresManagement

My experience at the Dorval Trevi location - you be the judge. We sat down with their salesperson, Alexandre, to get a quote for an in-ground pool. Once all the bells and whistles were chosen, we were told that a $2000 deposit would "reserve" our spot in the schedule for mid-June (and of course we were warned that spots were filling up quickly). I explained that there were some unknowns about the property that we would need to confirm (septic system, municipal bylaws, permits, etc) and he assured us that the deposit would be refunded if the permit was not issued by the city. Within six days we found out that in fact the pool could not be built in the spot we had planned due to the septic system and immediately alerted Alexandre by email to ensure it was noted in writing that we would not be able to obtain the city permit and expected our deposit to be refunded, as promised. No answer to a subsequent email and voice message the following day. We drove to the Dorval store and went directly to the Manager on site, Matthieu, who was unempathetic, explaining that we “signed a contract” and no refund would be possible even after we told him that we were assured by his salesperson that the deposit would be refunded if the city would not issue the permit. We were stunned by his position. We pushed further, and he claimed he needed to speak to the salesperson himself but was leaving in an hour and that the salesperson was “busy” so he wouldn’t be able to interrupt him before he had to leave. We felt clearly that he simply wanted to get rid of us. A few hours later the salesperson, Alexandre calls to say that it would not be possible to get a refund on the deposit without the official refusal from the city. We explained that we would not file for a permit KNOWING THAT WE WOULD NOT BE APPROVED. He was immovable. I insisted that Matthieu or another store manager contact me to discuss. Considering the magnitude of these purchases, I am stunned by their shortsightedness and lack of integrity: they would rather keep the $2000, lose a client for life (and maybe more as we plan to tell everyone we know about this experience) than honor their word and possibly do business together again in the future with us and everyone we would tell the otherwise positive story to. Let's see how Trevi responds to a challenge on their business ethics and integrity. Stay tuned for how it all ends. UPDATE: I have persevered and was directed to Mr Stephan Cloutier (Trevi Head Office) however he did not return my many voice messages. Since then I have been bounced around Head Office ("Jessica") and was finally told again by Mathieu (Trevi Dorval) that the deposit would not be refunded - they insist that the pool can be installed elsewhere on the property!! With all do respect to Trevi's designer, I am fully aware of my property and will not be bullied into spending over $50,000 on a pool unless it is in the proper location, not behind the garage, out of sight of the main living area and/or along a public pathway. Trevi is failing to follow through on their promise to reimburse my deposit - I will continue to draw attention to this breach of trust and bullying tactics until I receive the $2,000 that I am owed.

Milena Ganeva

Few years ago we wanted to change the rubber inside of our overground pool. Trevi suggested they could send professional team to have a look and give us evaluation of what the job will be and change the inside surface. We were at work and our 17 year old son was home for this visit. Contractors were late, once they arrived and entered the back yard, they saw the pool, commented that this was a piece of garbage (in quebecois) and left in less than 10 minutes. When my son told me what happened, I called Trevi and ask them about the visit. I was told our pool is too old and needs a replacement ????. The truth is, the pool outside aluminum sheets paint is peeling off, but the pool is strong and has 15 holding poles, that makes it very strong structure. My boyfriend went and picked the rubber inside, already preordered for $200 and change it with the help of his cousin. The pool looked like new, we are still using it to this date. Trevi did not want to reimburse the 100 something dollar visit and they did not apologise, just said these are contractors, this was not Trevi fault, ha ha. So I do not trust this business ????

Sandy Pare

Thank you Paul Desmarais for assisting in our purchases of our heat pump for the pool ..you made everything so easy...received the unit on time and had the guy set up done with in week exactly to the date that u had given me...thermo pump is up and running and pool is heating great...thank you again Paul always a pleasure

Angela Ambrosino

Great service must say.. Paul was very patient with us explaining everything on our transition from chlorine to salt water system. Installation to follow ...keep you posted on that experience.

shawn currier

Went to look at a pool dealt with Kevin he could have not been nicer. Very knowledgeable and customer friendly to explain everything or questions you have. For a salesman working on commission I imagine he was far from pushy. Awesome to deal with

Ken Ringel

Paul Desmarais was excellent. He is honest and really knows his stuff. He follows up when he says he will and is very pleasent to deal with !!

michel samson

We want to Trevi to investigate the possible purchase of a spa. We had never owned one before and Kevin Savard spent time with us to understand our expectations and explain the differences between each of the models. He was helpful without making us feel pressured to make an immediate decision. We left the store to think it over and once we were comfortable with our decision returned to make our purchase. Great service!! We look forward to having our spa installed in a couple of weeks.

Alberto Martinez

Excellent service. Both David and Paul Desmarais are knowledgeable, honest and true professionals. They are the reason we keep going back!

Angie Psarakos

A young agent in the inground pool section, Guillaume, provided me with a very thorough explanation of the difference between the salt water and chlorine pool systems.

Cinzia Mendicino

Great experience with John. Went to purchase a pool. He is very knowledgeable and took the time to make sure we understood everything.

Anamaria Zammit

Very quick and efficient experience here. I've worked with Club Piscine in the past and I will never return. I am a Trevi client for life now. They are so helpful, so understanding and very attentive. Their staff recognizes their clients and knows them on a personal level. Amazing service!

FRED D

I would like to give Trevi Dorval , specifically Kevin a 5 star rating for his EXCELLENT CUSTOMER SERVICE!!! If you need ANY help, ANY advice, please go see him. He's always there to help you out, show you, demonstrate and educate you on all your pool needs. Its people like KEVIN that make me go out of my way to go see him for all my pool needs. I encourage others to visit TREVI Dorval and ask for KEVIN, you won't be disappointed!

Gustavo Pabon

Our service at the store was excellent.

Brian Ross

Always find what I need and accessories staff always very helpful.

Dalia Mohamed

DON'T DO YOUR POOL PROJECT AT TRÉVI, THEY DON'T KEEP THEIR PROMISE.. very bad service.. they made us pay a deposit with a promise of refund and free estimation for a project of 19000... after the estimate, they gave us a tripled price because of the nature of our backyard, we found it out of our budget (37000).. when we ask for our refund, they refused and treated us unrespectfully.. they said , we'll not refund you, because we made an estimate and we sent someone to your place !!! don't do your pool at trévi. they don't keep their promise.. serach other local stores or contractors who have better services and prices..

Teena Swiercz

Fantastic service today with Chantal; no pressure no rush sale!

Eric Groulx

Very good service! Staff took time to answer my questions

Shannon Fraser

Customer service very good, with cell phone and text messaging to representative (and Manager) always encouraged for issues

Will Hamer

Always very friendly and helpful

Chris Yigit

We walked into trevi and were served by Manon Seguin for outdoor furniture. I will admit that we were a difficult family , we were indecisive and had way too many questions. Manon was both extremely knowledgeable and patient. She must have spent close to 2 hours with us. She knows her stuff and was so nice , she patiently answered all our questions and walked us through all the options. We ended up furniture , and table. It was a great experience , thanks Manon!

Brian McCavour

Service is good. staff is nice and helpful. I find the furniture way over priced though

Nathalie Bouchard

Sales rep and pool tech were nice and had the information. Quality of products are good.

Chris Core

A big "Merci" to Yannick who was very helpful, informative and entertaining! Excellent customer service, which is why we keep on coming back!

Nader Fahmy

Personnel seemed very annoyed by me asking questions. There was no one else in store.

F Barills

I contacted Trevi to get a quote for a new pool via there website. The salesman, Gael, contacted me by phone and gave me information and sent quote via email after speaking with him the same evening. We shopped around but came back to Gael at Trevi as he was the only one with detailed information and actually called back in person rather than email like the others. When we went to the store during this pandemic, he met us there at the entrance and took us in right away. We went through the items and details and came up with the best price with the help of the store manager, Yannick who was Fantastic. He took the time to come and meet us to make sure we were getting the best service and price possible. People like this are hard to find. Usually sales people and staff can be pushy but they made us feel comfortable and at ease. I can't complain for the service that we received that day in the store. We left there feeling good with our experience and choice. I just hope that the after sale installation and service stands up to the 5 Star rating I submitted. Thank you, Franco

Patrice Malo (Phalconheart)

After going to another pool service whom did not give us any service or answers to our questions, we were very happy to meet a service person who gave us what we needed and took the time to answer our questions. We left there satisfied that our needs were met and that our pool would be taken care of. Thanks to the friendly, well informed staff. We will gladly drive the extra kilometers to get service from them.,

Bella Trombino

I had a great service when purchasing my pool heater. The Gentleman was very helpful and very thorough and he was very knowledgeable.

Monika Fitzner

Fred Sanon was the salesperson taking care of us and he helped us with our choice of the robot we purchased. Fred was very helpful, knowledgeable, professional, courteous, ready to go the extra mile, as it were. He followed up the day after the purchase to tell us that the branch had received delivery of the robot and that we could come any time closing. We are very satisfied with the service we received!

Joseph Harrel

Very very difficult to contact anyone in service or parts by phone. No direct line to the store and then after press this and that 3 times always voice mail asking you to email them???????????????

Tina Vulic

Just purchased an above ground pool at Trevi, we delt with John and received a great service. He explained everything and was very helpful.

Mike Gio

Excellent service and great deals best of all!

Jason Brown

Buy your pool anywhere else! They promised unrealistic timelines and didn't do things they said they would and that are written in the contract! The workers were crass and vulgar during installation and left garbage all over our property including cigarette butts and packs. Very few people speak English when you call and you just get dumped from person to person. They will tell you anything to get you to sign and then laugh at you as walk out the door because they just swindled another sucker! I complained all the way up to the presidents office to no avail. The pool is nice but wasn't worth the stress, hassle, frustration, etc. I repeat BUY YOUR POOL ANYWHERE ELSE!

Julie Deschamps

Excellent service by Jean-Philippe !

Jo Catch

I have been shopping at this branch last 4 years. The service is exceptional. Staff are knowledgeable, friendly, bilingual and courteous. Today I just stopped by to see what promo were available on the Thermopump pool heaters. The older gentleman who works in that department happen to walk in same time as me . It was his day off and he was just passing to see how it was going. It was the first weekend that the stores reopened. I thought he was working and asked him a technical question. He answered everything I need to know on HIS DAY OFF WOW. I decided to purchase the Pentair 140 ultra. He reminded me he was off and would see if he could officially help me purchase it. By the time he spoke to his boss and got back the employee on duty was available to serve me. I asked the gentleman if I could finalize the purchase with him and his response was I would in good hands with Fred Erik. Yet the other gentleman, I apologize did not get his name went behind the counter to help his colleague seeing there was now a long lineup. That gentleman knows the true meaning of customer service, teamwork and is a true gentleman. Fred Erick finalized my transaction quickly and answered the balance of questions. I left with the thought wondering if they are paid on commission. If so I would feel very bad seeing I was going in to see the other gentleman all last year get information on the Pentair. He was always patient with my questions. Either way these two are fantastic. Great job to both gentlemen. I can not wait to jump in my pool this summer.

Leah S

I would not recommend to ever buy a pool from trevi. There sales people will tell you anything just to make a sale. After sales service, there is no service, its very bad. I had to fight with them just to get a replacement for a defective peace. Biggest mistake we did was buying a Trevi above gound pool from the Dorval location.

Quality Renovations

We purchased a pool heater and were very pleased with the service we received at Trevi. Courteous, knowledgeable, excellent communication by email for follow-up. Overall, a very pleasant experience.

Raphael Gedeon

The water analysis section of the store is phenomenal. If you have any questions, go straight to the manager. He was very helpful and a great ukrainian man

Bryan Hale

Went in to look at above-ground pools. We met with Vincent who was knowledgeable and helped us pick out the right pool for our needs. The staff was courteous and friendly. The prices and selection were very good compared to others.

Ouss J

Good service for water test

shady

Great staff, and very helpful

vr tube

Great helpful staff. Nice smiles. Accurate water evaluation.

Mike Hoff

Best service around! Would definitely go back and deal with them again. Quick on ordering parts for my spa, the manager knows what he’s doing! Would recommend!

jenette jesuratnam

Found everything I needed quickly. Salesperson was very helpful.

paul Farant

Excellent service I highly recommend this store ????

Jenna Karib

Recently switched from salt water to chlorine and knew nothing about it. The sales person was able to explain everything unneeded to know in a language I understood! No tech talk that was confusing. He was very patient and polite. Best experience!!

Jen D

Poor quality products and non-existent after-purchase service. I purchased an outdoor sectional with a coffee table and a dining table with chairs less than a month ago, with a significant price tag. I’ve had multiples quality issues with the table; the table surface was damaged after one use. I called the sales person who directed me to send an email to trevi.ca. No response. After calling them, they referred me back to the store manager who also doesn’t respond. Now I have a new issue with the sectional seat cushions that are damaged after less than a month’s use. These products are not at all adequate for outdoor use, they are easily damaged by outside elements. Would not buy from Trevi again.

Allan Schachter

Love working with htese folks! Today, I had some spa/hot tub issues and Ben the assistant manager was just wonderful to work with...honest and extremely knowledgeable. Highly recommended!????

Arnold Slater

The sales representative was very helpful and understanding on what we were looking for in a new pool and the staff was helpful

Robert Ayotte

Very good service: friendly and personalized . I recommend.

Luigi Falvo

My 1st experience in buying an above ground pool was grear. John Brown at Trevi Dorval took the time to answer my many questions and even returned my call at the end of the day. Great service! Definetely recommend Trevi Dorval. Can't wait to swim!

Jimmy Frantzeskos

Have been long time client at Trevi and finally had enough of poor product quality, long response times/inaction, and getting the short end of the deal. Latest issue was the last straw… I purchased higher quality 11mm solar cover only to discover a defect in the cover. Returned immediately and requested a refund however Trevi only offering store credit which I did not want. Expecting refund as I will purchase product elsewhere as I do not trust Trevi products any longer. This is another case to add to long list of Trevi purchase issues. Still waiting for resolution on 1+ year old issue where Trevi pool robot gets jammed on drain after Trevi replaced my pool liner/drain…. no solution or action by Trevi for incomparable products. Just excuses, delays, no solution; anybody want a useless robot? Requested replacement bulb for fiber optic lighting system which I was upsold as a premium lighting system when purchased in-ground pool only to be told that parts are discontinued and would need to spend thousands to redo light system! My conclusion is if product does not break… Trevi is great, but when there are issues, good luck. (Transaction #: PAC060000125372. # Recu: 0000 0000 84000045044 Trans: 45052. Rep: Fred-Erik ).

Kenneth Grant

Had what I needed. Guy at parts as well as guy at water testing station were very friendly and helpful. This time of year tempers get frayed and it's nice to be well treated inspire of all the complaints they must face. Very pleased.

Terry Roth

I used to LOVE Trevi spa supplies and service. Everything was clearly marked and prices very competitive. But lately they decided to change suppliers and now their products are called Balance 100, Balance 200, Balance 300 etc for Alca+, PH+, Calcium, etc. The problem is that my spa TEST strips still talk in the "old, standard" language and unless you can read the very fine print and have a tolerance for mistakes, this change will leave you bewildered and frustrated. Furthermore there are no charts or indications by or on the shelves what is what. Normally we need Alca+, PH- and Calcium plus in our arsenal. Ok so Alca+ is Balance 100, oh but WAIT, Balance 200 is NOT PH- it is PH+ (be careful!). They have ANOTHER named product called "LO and GO" which is really PH-. Oh and before the products ranged from $4.99 to 8.99 for a kg...and now they are all "conveniently" at $8.99 (and no refunds if you buy the wrong one or have to empty and refill your spa because you just just poured in a cupful of Calcium plus when what you wanted was Alca+. Is this an industry change? No, its a Trevi change as everyone else STILL calls it Alca+, PH-, Calcium+ etc. A great store in concept but sorry, I am going to be buying my spa supplies elsewhere now.

M M

THEY OVERBOOK AND DO NOT HONOR THEIR INSTALLATION DATES! The pre-sale experience for heater, pump and liner was a mess to say the least. We went in with a model number for a pump we had researched and another pump was put on our contract( make sure you read your contract carefully all the model codes so no surprises). As for the heater, when we went back to confirm our liner colour, we were told by a different Trevi advisor that it was way too big(BTUs) for our size pool. If we hadn’t gone back we would have spent hundreds of $ in electrician costs to upgrade setup for this unnecessary heater. They should look at training their advisors better. Now they are late on their scheduled installation and after multiple calls they can’t even give me a date as to when it will be installed; that is when they actually answer the phone because they do not return the messages you leave(3 times). I decided to stop in at the Trevi store to see if the the sales manager could help, he said they were overbooked and when he called the installation department they could not give him a date either . He kept repeating that he understood how I felt but there was nothing he could do. .... The way I feel is...if Trevi overbooked they should be responsible for missing their install date, period! Montréal has had amazing weather without any rain... no reason to be behind. I expected a decent service from Trevi, boy was I mistaken. DO NOT BELIEVE THE INSTALL DATES THEY GIVE YOU ***I will update my review on the quality and installation of the product once everything is installed.

Mike Reep

Best in the business, great help at water testing! Thanks

Mathieu Durand

Great advices when we decided to buy our pool. Vendor knew very well hos products.

Robbie Toth

Pleasant to deal with, very attentive staff and great pricing.

Manu Leveille

Very Good Product and Good Customer Service Experience

Gino Capozzi

This year started off horribly with a pool that would not clear up. Sounds like a simple problem but week after week, countless water tests and hundreds after hundreds of $$ thrown at the problem, nothing worked. Granted it's a very large pool but something had to give. Anthony stepped up and took care of me like the professional he is. Baby steps to evaluate then no-nonsense action afterwards to get it going. it took about 12-15 days of trial and error but he and his department were there with conscientious evaluations and follow-up calls and emails. Had they not been there, I would have probably given up on the pool for this year. Thank you very much for all your help and perseverance.

Nabil Abu-Thuraia

Excellent help from staff to what I was looking for. Special attention from services for showing me different options on Salt chlorinators and heat pumps. Good return policy

Wissam Naim

Just had my pool opened a few minutes ago, they seemed to be in a hurry, they finished and left, no information about anything unless you ask questions. I checked the filter and pipes, water dripping in 3 different spots. That seems to be an acceptable standard for Trevi, disappointing for me.

Lila Madour

I just purchased a pool heater from Trevi Dorval after many years of investigation. Fred-Erik Sanon was very professional, helpful and answered all my questions to my satisfaction. I highly recommend. I am looking forward to the delivery and installation of the new pool heater.

Josh Hudon

DO NOT BUY A POOL HERE. Absolute worst service once you pay. I had a pool installed in July. Had in closed by another company in October and it still does not work. The salt system did not work from the beginning. They were suppose to come out and fix it. After 4 appointments I have yet to see them (which I heated the pool and missed work once). They blamed it on the weather when 2 of the days it was nice plus my system is INSIDE my shed. One of the times they lied and said they came to check and was missing a piece. My shed is LOCKED, my wife was home AND we have cameras all over our house. I repeat. DO NOT SHOP THERE. They will not make it right.

Samantha Mastromonaco

Every time I go into Trevi, even if it's for the smallest of issues, the staff is patient, helpful and kind. They are eager to make your experience with them as carefree and easy as possible!

Julie-Anna Seguin

Great service, happy customer, thank you !!

Tonia Brindalos

Excellent service at this store! The staff is extremely knowledgeable , well trained to inform you of important things you should know so your equipment functions properly. I highly recommend them .

Pamela Brown

We were supposed to have our spa delivered on July 7th and the rocks installed prior to the delivery. We received a confirmation email for JULY 7th. The hot tub still has not arrived and we received no phone call explaining the delay. When we called to inquire about it we were told that it was not in stock and the email must have said the "week of July 7" which it clearly did not!! We called again to follow-up and we were told that they did not even know if it would come this week...very unimpressed.

Michael

Just spent an hour getting amazing customer service from both the Repair and Sales/Accessories department. Special thanks to Real Pontbriand...he certainly knows his technical stuff, explains it very well!

Michael Sutherland

Always friendly, with quick service and knowledgeable

Brian Gill

The worst. They are constantly trying to up sell you suggesting products which are not needed. New pool owners seem to be the preferred target. Advice at the water analysis counter varies so much that it is hard to know what to do.

Harry Dikranian

Great store with selection of many products, lots of staff always ready to help. Appreciated Paul Desmarais’ assistance for big ticket accessories.

Colin C

The quality of the products at Trevi are great!

Charlie An

They just want to sell you their products, Don't expect good service from them! Each time you need over one hour to get connected with their service center! And they just keep transferring you to other people! Have to go to their store each time if you want to get any progress about your project!

Johnny Marya

They will make promises that they cannot keep! They only care about getting their money....not getting you the pool that you are paying for.

Lucie S

Very good customer service, honest answers and happy with purchase. It was exactly as described. Mr. Desmarais was very helpful.

Karen Higgins

Great products and services. Nice, friendly staff.

Kelly Bray

Most of the staff are not trained.

cindy desparois

Fast, easy service in purchasing our new in ground pool.

Vladimir Mitcul

Wide variety of pool, spa products. Helfpul staff. Note that they don't sell Nirvana heatpumps and related parts (Club Piscine does)

Peter Csenar

Friendly staff knowledgeable about the chemistry of water

Gina Garofalo

The employees are knowledgeable and helpful. Prices are fair as are repairs. Last year, we were given a new ozonator for the price if what it would have cost to repair the old one, which had been discontinued. Recently, we were waiting for filters which were back ordered because of the pandemic. Fred Sanon followed up with us and let us knowss soon as he received the order. Great service????????????????.

Keith Mills

Had an excellent experience at Trevi today. Looking for a new pump. Paul Desmarais was very helpful and knowledgeable. He guided me to the right pump for my above ground pool. Entire staff was friendly and helpful.

susan mason

We went to Trevi in Dorval in autumn of 2018 and met with Kevin Savard. After visiting 4 other pool companies, we went back March 2019, met with Kevin again, and were very impressed with his knowledge and expertise. No one else had even mentioned the ozone system to us. So far, it's been a smooth experience, and we're looking forward to more of the same when our pool is installed this spring!

Azar Moghadam

We bought our hot tub from this center, but we did a big mistake ! Their after sale service is poor , customer service is poor , politness is poor , managment and helping customer to find itemes and needed parts is zero! I wish I never had a deal with them !

Gary Firtl

I ordered an "In Ground" pool liner. The service was excellent. Very fast, easy choices. They measured my pool by satellite. Fantastic.

Annie Melo

The service we got from Pierre was fantastic. He was honest & did not try to sell us things that we did not need. Highly recommendable.

Kim Spindler

We were very happy with our experience at Trevi, the salesperson that helped us was very nice. The thing that we liked the most was that we did not feel pressured in any way. We had questions about a spa we wanted to purchase and the salesperson was there to answer our questions, not push us into the purchase. He also informed us about the promotions, promotions we were unaware of and that helped to make our decision to buy. The more pressure we feel to make a purchase, the less we are inclined to buy. As well, it was nice that we felt that there were enough salespeople around so that you did not have to go looking all around the store for someone to help you, but that there were salespeople available (but not waiting to pounce) when you needed them.

Katia & Ilia

Fred-Érick Sanon from the Accessories/Service team was very helpful, providing multiple quotes and advising us, so that we could get an insurance reimbursement, after our above-ground pool was damaged following an accident. We finally got the payment and ordered a new replacement kit from Trevi Dorval

Monty Hass

Bought a Hayward pump and sand filter.. The Manager was extremely knowledgeable and polite. The price was competitive and I thank TREVI for their service.

Tremblay Normand

Great place, great service and great people workink there !

Fred Scalabrini

Had a very friendly and helpful exchange with Paul and the Manager. Bought my first pool here. Grade A service!!!!!!

jasmine guillaume

good service, some information could've been brought up before the sale though: hydro check up, plan requested for permits etc. overall god service. would recommend

Corine Elkaim

hi i went to Trevi and the staff knew my problem with my pool right o way very knowledgeable and they gave me all the products to make my pool clean and blue . very satisfied.

Said Ak

Great service I had over there, the team was very dynamic and willing to answer every question I had. The pool department was clearly on point!

Prok Svoboda

Good products, ok prices, post-sales delivery service is atrocious!

Parinaz Pakniat

Do NOT buy a spa from Trévi. Save your money, time and the hassle and stay away from this company. We purchased a spa which arrived 6 weeks after the promised delivery date. The spa worked well for 6 days and then a pipe burst while my son was using the spa. The entire spa was drained in less than 15 minutes. We kept calling Trévi service line but no answer. This happened at 3:30 pm on a Friday right before Christmas holidays. I had to run to the store and the manager told me to go buy a heater and put it inside the spa and wait for the service team to schedule a visit. Long story short, we owned this piece of “art” for 3 weeks now, the service guys showed up 3 times and we still have numerous issues including low pressure on some of the jets and some broken jets. The Trévi app that supposed to give full control of the spa from our cellphone never works. Well, I should say, it works once out of 20 times I try opening the app. The initial set up of the spa was also awful. Lots of items were missing and we had to run to the store a few times. One of the missing items was the device that connects the spa to the wifi. Keep in mind that we didn’t buy the entry level spa. We spent about 10k$ on it and we only used it for 6 days. Just stay away from Trévi.

Matthew Lieberman

They are hard to get a hold of and seem disorganized, but they fixed all issues in the end and my spa works great.

Peter Ziten

Friendly atmosphere, reliable customer service, best price in town, staff fully aware of customers requirements. Clean and well displayed of products.

Yan Kung

excellent customer service, Paul very patience and nicely to answer all of our question, thank you so much

Richard Provost

Sales rep helped me choose the right heatpump for my pool, it was delivered on the day they promised & installed even a few days before the scheduled date ! What more can you ask for ?

AD KEi

we bought a spa in Dec. 2020 and delivery date was set for mid of April, nothing arrived yet, we called them and they told us they do not know when it will be available and "the contract you signed force you to wait for delay...." , so surprise. very careless in responding ...

Ronald Donais

Very knowledgeable and helpful sales staff

mikael boucher

Good , they had crayons for my kids while buying the pool .

Ron Cumming

The staff are always helpful. My new pool heater was delivered ans installed promptly and professionally.

adam p

so far so good. not installed yet but for the moment i cant complain

Judy Robinson

I've been dealing with Trevi Dorval since the company that built my pool no longer comes to the West Island. I find everyone helpful and have had great customer service. Tonight I dealt with Mr Paul Desmerais, because we needed a new heat pump for the pool. He was fantastic! Thank you Paul for your help and great service, as always. I have to say everyone is friendly and always willing to help! Judy Robinson

Peter Carbray

We had a new liner installed this spring. The salesman "Paul" is great to deal with and very knowledgable and the service men who installed liner were also great to deal with. Perfect experience. Thanks Guys!!

Academie Taekwondo Optimal

Not good You guys not telling the truth I am not satisfied that’s why I gave you one star I I was satisfied you could have a five star review from me Therefore don’t tell me if my satisfaction is important I paid since September 2020 to have my liner change but I still don’t have service or any answer as we speak.

L Letourneau

Continued from Prior post on my experience May 30 th -- Continued Posting of my experience with Inground Pool - Charged 550$ to drop rocks on Property as the Excavation team was getting stuck in Mud. Loged a complaint with Management as we were not aware that we would have to pay extra if the trucks had issues , I am still waiting of answer from Trevi Dorval management to confirm their will be no additional charge to remove the massive amount of rocks on the property. Was told they would get back to me wether the got the information or not , to confirm they were following up.. no response yet. Have changed the number of stars to 2 so far *** May 31st Things are moving along now pretty quickly , but i received a call on Friday stating that i needed to pay $603 for rocks. I was quite surprised as my contract stated no payment until 3 months after delivery of materials. Once I stated that after having to call them back , the girl looked at my contract and said she made a mistake... Full review of my experience once pool is complete. Trevi also confirmed that there will be no charge for Rock cleanup.

Richard Yee

Was visiting Montreal from out of province and stopped by Trevi Dorval to have a look at pool vacuums. Paul D. was very knowledgeable and helpful in providing the pros and cons of a robotic vacuum and one connected to the skimmer. With his help, I purchased the vacuum that best suited my needs and budget. Fantastic service - Thank you!

Anthony Giaccari

Bought all my accessories there! Pumps, heaters and solar blankets. Really good service, felt very well informed. Also the best place to get your water tested. The clerks at the water test counter are very knowledgeable in their department and have never failed to turn my green water into clean water. Definitely would recommend for any type of pool service. Trevi!

Monique Chouinard

Very nice staff. Place is nicely put together to feature all the different product offered

Katrina J

Great shopping experience. Beautifully featured products, went in to buy a pool pump and took time to visit all the gazebos which have obviously been professionally styled!

David Martin

Very helpful. Will take all the time necessary to explain all details and answer any question.

Karen Doherty

We recently purchased a pool and gazebo at Trevi Dorval and we were impressed with the level of customer service . We spent almost 90 minutes with Pierre Larrivée and he explained everything from start to finish ! We really liked that he didn’t try to up sell us in any way. Thank you Pierre ! Seems customer service ends as soon as the sale is made! Purchased a pool in March and have yet to have it Installed! Can’t even get a call back after leaving several messages ! After sale service is terrible! It doesn’t matter who you leave a message for , they don’t return calls ! Over 10k for a pool and 0 communication! I will be shopping elsewhere for a pool!

Kateri Oesterreich

Excellent service and in english! I was there on three occasion and the staff were very helpful, friendly and ensured all my needs were met. I am looking forward to the delivery of my spa in the coming weeks.

ERIC BAUMGARTNER

Great service and professional staff. We have used Trevi for the past few years and recently we purchased a outdoor dining set early in the season. The helpful staff offered a good price and arranged delivery. We later decided to pick it up ourselves directly from the Laval warehouse. Trevi reimbursed us for the delivery charges by mail within a week. On the May long weekend, they had a sale with the same set $300 less. I talked with a DDO manager and he looked at the flyer and WITHOUT HESITATION, told me that he would refund us the $300 difference and the taxes. 10 days later, we got the check in the mail. Fantastic service and no runaround on in-store credits. Great old fashioned professional service

Roger Parsons

Paul Desmarais was very helpful, he made my purchase experience easy.

lyn gilbert

I found one of the manager responsible for the cash to be rude, unhelpful, and disrespectful. All I asked was to receive a credit for a $3.99 return toward another purchase. This process took well over 15 minutes, with considerable insulting behavior. I will never purchase anything ever again from Trevi.

Clifford Weins

Huge store, good service, knowledgeable staff, free parking next to othet business

Jess Langhill

By far the best service out there! I enjoy coming to the store, the new layout is great and every employee is approchable and always there to answer our “quick question”. Thanks Trévi!

Jean Kouro

This is my main pool store. Good service!

Tara Glover

Went in to look around and met with Vincent. Service was great, talked us through all the different options and helped us choose the right pool for our home. Amazing customer service!!

Anastasia Zavgorodnia

The first impression started while entering the store. At this difficult time line was moving very fast and I was referred to a sales rep in minutes. Sales rep was amazing(John), knowledgeable, polite, provided a lot of details and explanations. Great experience!

Sean Zikman

very pleased with the customer service. The staff was very accommodating. When testing my water, I perused the aisles for different equipment and the representative found me to give me my report on a print-out. It is a pleasure to visit this store!

calin cormos

good product, great personnel but no return policy for this reason just 3 stars

Silvia D'Onofrio

First time purchasing a pool and spa! Kevin, our expert consultant, made this experience very easy and he was able to answer all of our questions... and believe me... we had a lot of them !! We were not rushed or pushed into the purchase and this was important to us. Looking forward to doing future purchases at Trevi Dorval !! I HIGHLY recommend this branche for their knowledge, patience, politness and messures taken during this COVID-19 pandemic !!!

Raynald Dumais

try not to disturb these service guys.... (it's not my department)

Daniel Gill

The salesman was very knowledgable and helpful

lisa korman

Emilie Rivest was our salesperson and she was she just amazing. We are so excited with our new lawn furniture .The store had a great selection of products. Highly recommend to shop at Trevi!!

Chris Jenkins

Watch out for unethical business practices. I shopped in April , insisted on choosing items in stock to avoid any COVID complications. Spent 5K on sofas , they insisted I pay it all in advance to ensure they reserve for me. I paid it in full on my credit card. They call me the day before delivery to tell me they can’t find it. They basically sold it to someone else , I told them I paid it in advance to reserve it, they said sorry. They offered me a 200$ gift card (4%). I cancelled my order , they told me they could not refund my credit card , but the head office would send me a check. That’s when playing phone tag began , today Sept 7 , 5 months after the original purchase, I got my check. This company is the modern day equivalent of the used car lot, they will say anything to get your cash then you deal with the problems. I bought my stuff at club piscine instead , it was easy and I got what I was promised.

Kimberlee Collette

Our salesman, Serge, provided excellent service and explained our options in detail. There was no pressure to buy and made sure we stayed within our budget. Knowledgeable, courteous, and took the time to answer all our questions.

Habli Mohamad

It was very bad

Melanie Oliel

Excellent information and advice from M. Pontbriand who is extremely knowledgeable about heat pumps. With his guidance, I was able to make an on-the-spot decision and I now look forward to the delivery of my new Pentair heat pump within 10 days.

Nishan Joomun

Great service and very helpful staff ! Mr. Louis Paquette assistance was very helpful and gave the best advice regarding the purchase of the pool.

Janet Balza

Excellent service to replace my liner..Liner selected no longer in stock. Need to visit to select new designs for 2018

Anthony Zavaglia

I bought a spa from Trevi, Alain the salesman was knowledgeable and a little pushy, but so glad he was because I have never been happier! Delivery was on point ! I had a problem wih one of my jets, they said it could take 4 days and they fixed it in 3 days ! Great job Trevi!

mike smith

Horrible customer service. Not just during covid but over the two years I've owned my spa. If I had to do it again I wouldn't have bough from trevi. They sell pricey chemicals, can't answer basic questions when you call. The store staff is new every summer. They also only have 3 stores in all of Montreal. The only good thing they have is free water test, but that's just to upsell products. Save your money, go to club piscine or another company.

Robert Donsky

I recently had a couple of installation issues. Trevi dealt with the problems fast and efficient! Well Done and thx for the great service!

John Rudsak

I have a problem with my brand new pump... called numerous times.. was told every time that someone in charge will call back... its been a week and no answer... After sale service is not happening considering the amount you spend buying a pool... I guess customer service is not their priority... certainly a very frustrating experience... too bad that this kind of attitude forces the customers to take the legal route.. I just don't get it what is so difficult in calling back someone in a timely manner. all this leaves a bad taste in my mouth.

Anthony Reed

Where to begin? Trevi is maybe the worst company, in terms of service, I have ever dealt with. They make promises they don't keep to get the sale, and then reneg on those promises. I have a yard full of unearthed rocks they originally said they would take away as part of the sale. When I contacted them, however, I was told a different story - that that only applied to inground and semi-inground pools and since mine was only an above-ground pool, they wouldn't offer this service. Besides rocks, the installation team also left empty coffee cups, cardboard boxes, parts and instructions strewn about the yard. And I'm not finished. Last year, in order to get my sale, they said that if I had any trouble obtaining a pernit from the city for the poll that I was not obliged to go through with the sale. Well, I did indeed have trouble with the city, but was told that they would NOT cancel the sale because they had already delivered the pool parts. It was never mentioned to me in advance that delivery of the pool would make their original promise nul and void. In fact,"Manager of the Year" Bellavance had the gall to tell me that he had no intention of losing any money to provide customer service and, sinceTrevi already had my money that he had me over a barrel. He also threatened to charge me extra for visits that the installation team had previously made. And the fun continues. This year, after the installation team abruptly left, leaving me wondering what the next steps would be to finally see my pool working, I contacted them and was told to contact an electrician to connect the pump and heater, and to call the store to enrol myself in a pool opening course. Of course, when I called got voicemail. I left a message requesting information about enroling in a course. That was at the beginning of the week. It's now the weekend and, surprise surprise, no one has gotten back to me. STAY AWAY FROM THIS COMPANY. YOU DESERVE MUCH BETTER.

Mike Babin

Excellent service. Answered all our questions. Excellent after sales service as well.

M DuVal

Service is ok. Seasonal business so a lot of kids being trained, which is OK. Hard to get information you need if you as the costumer also don’t know everything to know about pools. Repair Dept was fair and reasonably priced

Aggie cola

Went into the store for a quote for a inbound pool liner for next year, thinking it was to late for this year , but Paul gave us a few great options. Surprisingly enough, we are able to get a new liner installed for mid October at a great price and service. Recommend going into the store for a visit and a quote, you will be surprised.

Aiden

Worst customer service ever!!!! If I could give 0 stars I would! Store director is rude and disrespectful. I would not buy anything from this company ever again! Once they make the sale it is impossible to get any customer service in store. Careful when you sign the contracts they have a non-cancellation policy! As soon as you sign they change their tone. Next time I'll listen to my husband!

hap huma

The sales rep David is a very good in what he does he is honest and explains all in detail. I am extremely happy with his service

Ricardo Galerio

1 star only because I cant give none. What a mess! The salesman was good but that's about it. After we bought and paid for our pool, everything went south. There were mistakes on the contract that it took dozens of attempts to correct and even then, the wrong parts were delivered. Took over a week to get the correct parts shipped and got zero communication from salesman, customers service or the delivery team, Installation appointments were missed AND other workers showed up unannounced without appointments. The installation was rushed and done wrong. French drain is completely non functional and most of the screws holding the wood together are stripped to the point where I can now just pull pieces off by hand. Multiple teams were sent to my home for the various steps of the installation, excavation, concrete work and plumbing. I didn't see a single person that cared at all if their job was well done. Their excavation and concrete teams destroyed our driveway by driving heavily loaded dump trucks, and cement trucks over the driveway and into the back yard instead of using a cement pumping truck and smaller equipment like loaders. Every time a team left, there was garbage EVERYWHERE. Cigarette butts, coke cans, coffee cups, construction debris, packageing... all left out in the rain along with new parts, instruction manuals, etc. Just a total disaster. To the point where my $28000 pool is still not fully installed, 2 months later. When customer service called to schedule the final work, I told them I don't want to see any Trevi workers in my yard ever again. Her response was simply " OK, Merci" and a hangup. No questions or concerns...just OK. I have to assume they hear that so often that it doesn't even phase them anymore. Now I have to hire a different company to complete the installation in the spring but at least I'll know it's done right. Lesson learned. NEVER DO BUSINESS WITH TREVI!

Maxime Lemieux

Awesome service and professional staff. All questions and issued we've had to maintain our pool perfect were answered by Trevi's staff. Best place in the West-Island, definitely recommend.

Warren Greenstone

excellent service from Paul Desmarais

Alessandro Nuccio

Great experience, had a good price and very good service from Anthony I recommend to everyone to go.

Kevin Kilbourne

Very helpful staff and management.

FADY gabriel

Very good sales experience , once you signed you are trapped , my, pool is installed with missing parts , including the ladder ( I was not informed before installation ) , basically it is not functional , customer service on voice message, not caring .Final mote , the pool is half filled because of the missing items , pumps cannot work . and according to their CS email I have to wait another week , during this week water will be contaminated . very disappointing !

Summer Gittings

My parents came to the Trevi Dorval location, in search of a pool that will fit not only their budget but the requirements our backyard meets. The service was efficient, informative and pleasurable. Great service with great results due to a helpful staff.

Louise Moncel

Great service, very knowledgeable staff.

Jonathan Vitale

I would of given a half star just for principal of giving something. I would never, ever , ever recommend anybody to go there. Worst experience after sale ever, major screw up one after another. No follow up on your purchases or replacement of product. The WORST MANAGER that I have ever met in my entire life. She threatened to hang up on my wife when she called her for follow up, etc..... Had to go to Club Piscine to figure out our salt water spa because Trevi couldn't. Still waiting for our replacement spa as there was a defect with it. They exchanged it last June but with the wrong one, and still waiting. It is a horror story that we are still living after 2 years. I am not telling you what to do but please take what I have posted very seriously.

Mark Dubois

It was a pleasure dealing with John. He was very patient with us and spent the time showing us the different pools and options. We were going for an oval pool, but when we actually saw some models, we changed our minds to go back to a round pool. We even changed our minds on the size a couple of times. John was a great help and very friendly to deal with. It was a great experience.

Jose Desousa

I bought a low salt system and was given a regular salt system for my new pool installation. It doesn’t work and test everyone at trevi doesn’t wanna help me they hang up on you or leave you hanging. They just wanna sell young products and I even had a manager laugh at me. I cannot believe that a machine that is not even 30 days old is not under guarantee to get changed or repaired even after their service tech Derek agreed it’s not working. They sent him here with no parts or tools. All they want is your money and once they have it you don’t exist to them. If I could give no stars I would

Gordon Reid

Prices are above average . Easy access off Trans Canada service road in Pointe-Claire . Good communication initially , but hard to get call backs after sale is made . Good lab for water testing with knowledgeable staff . Well stocked with most water care products but they do not carry some products that come with pool . This is very disappointing. Pools, spas and installations are of good quality , but sometimes difficult to get confirmations of deliveries or installation dates and times. Due to covid , masks are required and sanitizer is available at the door . Distancing and amount of customers in store are regulated.

Steve Ley

Trevi sales and installation service staff have been very helpful with the purchase of our first pool. Staff was friendly and assisted us when we were unsure or had questions. Installation personnel were friendly and quick to provide information on what was required from us. Our sales person provided the support needed when we had inquiries about our purchase, and was quick to return our calls. The quality of Trevi pools is A1. The look superior. We would recommend Trevi to anyone looking for a pool in the future.

Abdelhak Tair

Good products, good services and good advices

Eric Laforest

Great service and explanation of all pool options that you can have. Big thanks to Pierre for the great service.

H Chung

Good deal and service!

Charulata Patel

The service is poor. When we called for closing of the spa the guys just came and emptied the spa and broke the filter cover which they never replaced. Recently I made a service call and after waiting for better part of the day, called to inquire and the women on the other end was rude . She told me the day is not over yet, so be patient .she told me you are home anyways so just wait. She also commented on my conversation that She overheard that I was having with my husband while we put on hold. I will not recommend anyone to buy a spa or pool at this location. Good service until they get the money.....afterwards they don't care about the problem we bring to their attention.....will never call for opening and closing of the spa...very expensive and they don't do good job. The same answer given to all with bad experience. " SORRY WE CAN NOT FIND YOU IN OUR DATABASE" ????good answer. X

Robert Lang

My Pool heater broke or died or failed , however you want to say it. I visited Trevi to start the education process of purchasing a new heater. The sales man an older gentleman I cant remember his name assisted me by first pulling up my account to review what my needs would be. He immediately gave me 2 options ( a recommended option which handles my capacity , is a good unit with a great warranty the other is a more expensive unit which he felt was not any better than the first unit , maybe a touch quieter). They was no pressure to buy so I felt comfortable and pleased with what he told me now its a question of swallowing the sticker shock. Its not the best way but getting comparable quotes from another manufacturer for other models and finding out the price range is very similar its now a question of choice and preference. I ended up going with Trevi and a Pentair model which i have had luck with in the past. Because of the time of season the delivery which is one day and the instillation which would be another day they required 10-12 days. The others needed 7-10 days but i would rather wait for the one i wanted. The good news is the unit was delivered and installed in under 7 days and the installer was amazing, friendly , professional with a clean installation. The bad news it been so hot for the past 3 weeks I really have not had to use the heater. I have had less happily ending stories with Trevi as well but they fix the issue and you will come out happy in the long run.

Francesco Marino

Recently signed a contract for a new pool liner. Paul was amazing to deal with. Very proffesional and patient with us. Made us feel very comfortable. Thanks again much appreciated.

Luigi Giancristofaro

Great service!

Giovannl Vaccaro

Very good store

Viorica Chirila

Very good customer service Fred-Erick was very nice and helpful He has amazing customer service skills.

Aldo Centomo

Browsed with my wife for a patio dining set but unfortunately nothing we liked. Assemblies are moving fast and out of stock quickly. We were looking for a very long table but they didn't carry. Lots of spas however so if you're looking for that there is choice.

Manuel Valente

At times you have to be patient. Depend on who you some have more knowledge then others but they might be just starting and need to learn the products and water treatments. Overall Trevi has done well with me and guided me to great products and get more knowledge about my pool. The two guys that advise you about pools and pool vacuums are great. Must say that Trevi is much better than Club P. Keep up the great work.

chouider kenza

Great service !! Helpful employe !

Donna Kerr

We went in to compare prices with Club Piscine. We were interested in replacing our above ground 24 foot pool. Our salesman was very knowledgeable and helpful. We left unsure if it was the salesman or the products that sold us but we did make our purchase there. We hope our great experience is extended throughout the delivery process and that we are just as pleased with our pool.

Lucie Guillemette

Can’t say enough about Guillaume who was extremely patient and helpful with us. He realized we were first time pool buyers and he took the time to explain the different products, guided us with where to find municipal by-laws, and everything else in between. We didn’t even visit any other places and bought with him. The only thing he didn’t agree to do is come cook for our first BBQ ! Thanks again. Pleasure to do business with you Guillaume.

Emily Evangelatos

Beautiful place, I see that they are really trying. Awesome customer service and great turn-out of the products

Johanne Yates

Great choice of products, great service, very knowledgeable staff!

Louis Boudreault

Had to replace my pool. Since I bought a spa from Trevi and that the service was excellent I did not hesitate to go back and get my new pool from Trevi. It is now installed and ready from next Spring.

Bobby Sepentgis

Worst experience I have ever had and will absolutely never ever recommend or do business with these guys again. I bought my pool in May with the promise that it would be completed by mid July. Finally mid September it was pretty much completed. When I called my sales rep at one point on his cell phone because he gave me the number, he swore at me and hung up. Absolutely ZERO customer service, and I will be taking legal action against them. WORST SERVICE EVER!!!! Looks like you have to put at least one star but I definitely don't want to.

Riccardo Frattolin

Very helpful tech support. Good choice of product. Great service overall!

Jony Safi

If you are looking for cheap quality stuff, this is not the place to go. Trevi build their own high end products while their competitors resell others products. The service is very professional, they took the time to explain and guide us with our choice. Overall experience : outstanding.

maria deluca

came in to buy a new liner for my pool was served by Mr.Fred Erick Sanon very polite and very helpful he had answered all of my questions and mote. bought the lining and other parts .i was very impressed with the service thank you.

Michael Fodor

When ever I visit the Trevi store in Dorval I have a great experience. The store personnel always seem to give me great advice to upkeep my pool.

Lidia Jasionek

All the personnel and the manager are courteous and friendly. The sales lady, particularly, made our shopping experience very enjoyable! She was very knowledgeable and attentive to our particular needs, When an accessory wasn’t available in a colour we wanted, she went over all the possible options in other brands and offered valuable recommendations. She also gave us a contact place for alterations and made to measure item, which we specifically needed. Throughout our shopping, visit, she was exceptionally kind and humorous. We actually had fun and we were happy with our purchase and the price. We will definitely come back to this branch.

Sab Myara

Service? Wack. Products? Wack. Prices? Wack. That's what I thought when I would go to other stores. But now that I've found trevi, my life has changed. Whether I'm buying some cushions, a patio set, or just wanna cool off and do a few laps in their free pool, I spend all my time at trevi. As a vegan, the only thing I find missing from my shopping experience would be chicken nuggets, but it's still a 5-star place.

Gino Tomaino

Great service and very knowledgeable staff. Francois Verrées answered all my questions and solution. New Pool to be installed in July.

Emmanuel Poukpa

Seller in the listening and the service of the customer, the better after-sales service, very appreciated!

PINA TROCCHIA

Products always in stock,store is neat,clean,well stocked and well organized

len even

Paul Desmarais was very friendly and helpful!

Kimberly Donald

First time visit to trevi Dorval. Staff and sales people helpful and knowledgeable . No pressure sales.

Julio Mastronardi

I stopped by the other day because I was interested in getting a new above-ground pool, my salesperson (Laurencia) was VERY knowledgeable, helpful, not pushy and took the time to explain to me every single detail! I"ll definitely be buying my pool from her and Trevi!!

Jason D'ANDREA

Polite staff and knowledgable on all products.

David Dubois

Great experience so far. My salesman Gaston has been phenomenal, helping me every inch of the way with my new pool. Very satisfied with the product, with the follow up (pool classes and customer service), and with the water analysis and purchasing department. All around a great place to be. Note: during the installation, one part was defective but we didn't know until the pool was full. Took them no time at all and they were at my house to fix the part. So far, very satisfied!