Reviews of SPA ST. JAMES (Spa)

Patricia Roque

Sabina!!! She did an amazing pedicure :) I'll have to book a facial with her soon because her skin is amazing (no makeup) with a simple routine. *spend 15min after the polish at the relaxation room to let it dry and unwind Price is definitely worth the service provided

Kitana B.

Gorgeous interior, great massage therapists but very pricey

Marie-Hélène Bujold

The very best spa

Ruben Boiardi

Relaxation at its finest. Great atmosphere, excellent people and massages and facials are a real treat. Highly recommended.

Suganya Hariharan

I have been a regular customer here for almost 3 years. I booked my 4th message in for august but forgot to cancel it. I called back later the day to say sorry for the no show, carol the lady whom I spoke to said she paid the the lady who was supposed to come that day. Then she said out of good will, she will give me back the massage and i can book it later. She said she will put a note in my account. Now when I called she says she forgot and she said may be i can give you 45$ credit. I totally understand that it was my no show. BUT I TOTALLY HATE when you give your word and then change it later by saying I forgot. I hate this kind of customer service!!! I said I don't need your 45$ credit too have it!

Jean-Philippe Denis

(Translated) The treatments are good, nice atmosphere, but very slow service at the reception. I had to wait 15 minutes for the lady to finish selling a beauty product to a client, with all the explanations on how it works. Thanks for the training, but I just want to pay for my care and leave, please. (Original) Les soins sont bons, belle ambiance, mais service très lent à l'accueil. J'ai dû attendre 15 minutes que la dame ait terminé de vendre un produit de beauté à une cliente, avec toutes les explications sur comment ça marche. Merci pour la formation, mais je veux juste payer mes soins et m'en aller, SVP.

Jessica Bakos

Great spa and salon!

François Parmentier

Best massage ever (full body 60min) Thank you to Spa St James for this pampering moment. Highlight of my week

E Land

Lovely loving professional.

Amanda Siu

I went right after they reopened from covid-19. I arrived early not knowing if I had to shower or not before my massage. I would have like more communication how to proceed during the reopening. Their showers were closed. My massage therapist was wonderful and she saw me early. The massage itself was perfect but when she massaged my back, she placed the oil bottle on my legs which took away from my experience.

Alessandro Laterza

Very nice owners that manage well the SPA. The massotherapists are very professional and the place well maintained and clean. I really reccomend.

Danny Pavlopoulos

Simply the best service in the city.

Alexis Green

PLEASE READ TO THE END I made an appointment at the spa, very excited for my first manicure in 2 years, and in need of some "me time" after a very busy period. The arrival at the spa went well, my manicure started, and everything seemed fine. Behind me were 2 ladies having a conversation about 2SLGBTQIA+ community and how open children are today compared to before. It was a perfectly objective conversation until my technician piped up out of nowhere expressing very distressing and polarizing opinions. This obviously made the other two uncomfortable, as they immediately switched conversations to their holiday plans. I tried to let it go, but the longer I sat, the more angry I became. Not wanting to make a scene, I excused myself and went to speak to the two receptionists. They were amazing, seriously. They apologized, moved things around so I could come back that afternoon with a different technician and gave me a discount for my troubles. Both receptionists were wonderful, but a special mention needs to be made for Carol. Her professionalism, empathy, and general warmth/candor were amazing - honestly, I would go back just to see her. My manicure that afternoon was lovely and my nails look FAB! Sometimes a horrid experience can leave you with a positive feeling if it's handled well.

Nancy RedKnn

I really love the team, clients and for sure; I lreally love working for Spa St-James... Soon moving at The Ritz Carlton. :) :) :)

Olga A

(Translated) Extraordinary service Laurence, I'm more than happy. I had taken a personalized facial treatment with her and Laurence exceeded my expectations: very gentle and attentive, explains each step for me because I really needed it, she was listening unparalleled: she identified my needs in asking me specific questions and I saw that she was very focused listening to my answers to identify my needs more accurately. Her hands are magical and her esthetician and service know-how is magnificent! I had the best time of my weekend with Laurence in this great spa. (Original) Service extrordinaire de Laurence, je suis plus que contente. J'avais pris un traitement facial personnalisé avec elle et Laurence a depassé mes attentes: très douce et attentive, explique chaque étape pour moi car j'en avais vraiment besoin, elle était à l'écoute hors pair: elle a identifié mes besoins en me posant des questions précises et je voyais qu'elle était très concentrée en écoutant mes réponses afin d'identifier mes besoins de manière plus que précise. Ses mains sont magiques et son savoir-faire d'estheticienne et de service est magnifique! J'ai eu le meilleur moment de mon weekend avec Laurence dans ce spa formidable.

Barbara Stewart

Nelea is a superb professional - best massage of my life!

Felisha J P Suffrard

Great service

Karen C

Having been here a few times, I enjoyed my most recent experience the best! I had made an appointment a few days before for a massage followed by a facial. They were able to accommodate me although it was pretty last minute. The massage was pretty good. I travel for work so my back is pretty messed up. My masseuse did a combination of Swedish and deep tissue. Usually I get deep tissue only so it was a good little break. I love the stretches and head massage at the end! During the facial, I was given a lot of great advice about my skin and what products to use. Overall, I was in and out in just over two hours. I recommend this place!

Eric Aberman

What you would expect from a spa at the Ritz

Susan Campbell

Wonderful place. Great service. Nice people!

Elise Boulanger

Great team of therapists. Best deep tissue massage I’ve ever had!

changhao zhou

Average.... maybe jut dur to covid

Joane L'Heureux

(Translated) The atmosphere, the treatments ...... is always perfect! (Original) L ambiance, les soins ……..c’est toujours parfait !

MONTREAL CANADA

(Translated) The service and care are excellent. Carol St-James has always taken good care of me. (Original) Le service ainsi que les soins sont excellents. Carol St-James a toujours bien pris soin de moi.

Haifa Ibrahim

The massage was???????????????????????????????? Hair cut also the same The staff were very nice and friendly Highly recommended

Alan B

Amazing spa, you can come early or leave late in order to use the pool, sauna, steam room, gym, or relaxation room. The massage I got was top notch! Be sure to sign up for their newsletter for specials. The best service!

Jana Matroni

Great customer service. Clean tranquil

Marc Lapointe

(Translated) Good care (Original) Bons soins

Marissa DesRosiers

Amazing experience Very nice place wish I knew we had acces to the pool and the exercise room wouldve loved to enjoy the perks but my massage with Jayme was amazing iys so relaxing will def be back

Annie Louis

(Translated) It was an amazing experience. Seriously I recommend this place, the staff was very nice and the atmosphere was very relaxing. They are very attentive to our needs especially during the care. I would definitely go again but kinda expensive. (Original) It was an amazing experience. Seriously I recommend this place, the staff was really nice and the atmosphere was very relaxing. Ils sont très attentifs à nous besoins surtout durant les soins. I would definitely go again but kinda expensive.

Éric Bergeron

(Translated) Great.... (Original) Super....

Alain Charron

(Translated) Beautiful area! Super chic! (Original) Très bel endroit! Super chic!

David Fuzes

They were unbelievably great when taking care of my wife for her birthday. The staff were extremely courteous and my wife had an unbelievably outstanding experience.

Emma

Amazing service and spa experience. The massage therapists are experts and very professional.

Reham H.

Red carpet treatment from the minute you walk in until you leave, I had a Back De-Stressor which was great, five stars for the receptionist at the pool floor and for the owners who remind you that your feedback matters.

Lionel NEBOT JANVIER

Good service! You will not be disappointed

TheLuciano50

Over played but still good services got to love that valet

Zaf Tha

Amazing spa with full amenities located in one of the most prestigious hotels in Montreal.

diane jutras

(Translated) To try (Original) A essayer

Tereza Yavorska

The treatments were amazing and the management was able to address my concerns.