Reviews of Riverstone Spa (Spa)

Meagan Clark

Very clean, friendly and it was honestly the best massage I have ever had.

Vanessa Boughen

Massage was great! Some people do not respect the quiet zone. Change room is way too hot and humid to get ready in, literally could not blowdry my hair it was that humid in there.

Wai Chan

I've had issues with their facials and their massages. I have complained but nothing has ever really come from it. Now I avoid them if that's what I'm looking for. Their pedicures have been great though, so that is the only thing I come here for now. The amenities are some of the best, but if you are a couple you will be separated. In Winnipeg that's pretty normal. It's often better to do a girls day for that reason instead of a couple's thing. There's more to enjoy together. They have a great sitting area with nice variety of snacks. There is a sauna, Steam room and an over head shower. Pro tip: they have one shower in the womens room that has showers from the side too.

Pepero Bull

Aweful service from Frontdesk staff. I booked an appointment for a friend on behalf of Leah. I had to spell 3 times her name and last name. She called her and ask for Mia. Of course Leah said it is an error. Then after the massage they charged on the blue cross on behalf of Neah when I was spelling 3 times her name. Quality not aligned with the standards of such an hotel.

Hubert Drec

staff are very professional and make you feel relaxed and welcomes

Jenn Pastukh

Incredibly relaxing and worth the price. Lots of little snacks which is always a bonus

Lori Houston

Worst pedicure I have had. The dry skin was not taken off. Toenails cut crooked. Not cleaned underneath the toe nails. The entire 80 minutes was frustrating. The local chop shop can do a way better pedicure for 20.00. The manager took 50% off so I came to 50.00. Totally not worth that! Brutal...

Gareth Falkingham

Amazing massage, with friendly staff and a great atmosphere. I felt so relaxed afterwards.

sherie Giesbrecht

Such a great place to go and relax. Amazing massage and so relaxing

Terry Robinson

Was my first ever massage. Enjoyed the quiet atmosphere and facilities. The massage therapist was awesome. Sometimes thank-you doesn't cover the relief provided. I would absolutely recommend and I will return.

KA R

Just love all if it, from overall ambiance, to shower, steam bath, massage rooms to the masseuse themselves!

Samantajung

I have been to this spa a few times for facials. I can honestly say, this is my favorite spa for services. Places like Thermea are good for lounge spaces etc but their services don’t compare. I always feel so relaxed after. I definitely prefer Riverstone over Thermea. Highly recommend. I also lost my gold bracelet while I was there the last time and they found it after checking for me. Truly such an honest place they clearly demonstrated integrity. Thank you so much. Xx

Hannah Vernon

Fantastic spa with friendly and warm staff.

Dimitris Protsios

We had a beautiful and relaxing day at the spa. Extremely clean and quite with all the necessary amenities. The massage therapist was very good and the massage treatment awesome. We will definitely visit again and again...... I forgot to mention that they do have great snacks with no cost at all.

Bob Davies

One of the best pedicure/spas in Winnipeg. The zero gravity chairs are worth the trip. Spa amenities are also excellent. Good value.

ShinKoji

DO NOT BUY THEIR SKINCARE PRODUCTS. The spa is amazing and all but their skincare products are horrible. I asked for a product that was meant for sensitive skin, they recommended me one that irritated and inflamed my face even more than usual irritants. Their products contain Alcohol ingredients which are very bad for your face. Again, do not buy their skincare!!

Ryan Bialek

I want to give more stars, but since the renovations about 5 or 6 years ago, The Riverstone is consistently "ok". Some of the good therapists have left, the physical spaces and lockers need some TLC, and the snack quality is lacking a bit. Pricing is still fair, and it's never been easier to make a reservation here.

Dr. Heather Cardona, HD

Wonderful experience! Great service, treatment was fabulous. They carry a lot of good products that are locally sourced, natural, and organic. I was very impressed!

Mandy Chap

There were six of in total for a spa day. My mom was treating us. She had a manicure and pedicure, said she liked it. One of my sister's had a deep tissue 50 min massage that was more like 30 mins. She didn't get in the room until about 5 mins after the appt time then had to change her clothes. By the time the massage therapist came back to the room at least 10 mons were gone. She then left the room again to get hot towels. The appt ended at exactly 450pm. I think if it is advertised as a 50 min massage then that is what it should be. My other sister had the Sublime Skin Deluxe Lift. She enjoyed it but did not get everything listed in the treatment - there was no "light application of mineral base and blush makeup". We asked at the front desk, she checked and advised us that it was due to COVID. Three of us got the Customized facial. I certainly did not get 50 mins of time. Wasn't taken to the room until 410pm and was finished at exactly 450pm. Don't get me wrong, loved the facial but for the amount of money being paid, I did not think it was worth it. The other thing was when were shown to the lounge area, they said help your self to water but there wasn't any water to be found. Just found that the spa did not live up to its reputation and it was nothing special. I probably won't go back.

Michelle Grade

Won a giftcard for riverstone and we were npt disappointed.

Thierry Keller

enjoyed it

Nick A

Absolutely love this place. The sauna, steam and changeroom are spacious. Snacks and beverages offeree prior and post session are nice. No rushing. Just a chill experience right when you walk in to when you leave. Massage therapy is high quality....you WILL fall asleep. Go there and enjoy.

Hartesse Estiva

I went here for a facial. It's a nice place to just relax. They don't do over the top extraction which is good because it doesn't make your face red after the service. And they do makeup after the facial as well.

MIssy

I was here a year ago and loved it. This time the receptionist asked me to call back when I had decided what I wanted instead of helping me decide. I don't know if it was the same person at the desk but when I checked in she said. "You've been here before - go on back." I had only been there once and a little refresher would have been nice. It was no big deal but you go to a spa for special treatment not to be brushed off and figure it out for yourself.

Nege Lister

I've been there a handful of times now and they've all been positive. The sauna is very relaxing, the lounge is very comfortable, and all massage therapists I've had have been great.

Hans Talman

Purchased a gift certificate for my wife on line with my Visa. Received order number and confirmation number. My wife attended the spa 2 weeks later for her appointment. Asked the receptionist if she required the confirmation number and was told no. She then proceeded to charge the spa treatment on my credit card again. Checked my credit card statement a few days later and found that I had been charged twice. Called the hotel to check why I was charged twice and had nothing but a run around trying to get my money refunded. WOULD NOT RECOMMEND THIS HOTEL AND SPA!!!!

Deanne MacNeil

The BEST pedicure in the city. Hands down. Everyone must experience!

Suzical

Top Wpg Fave. Massages brilliant. Atmosphere lovely. Reclining chairs for deluxe mani...pedi....swoon. Pricey but worth the money. Have been here several times. IaF sublime for staycations. I live in Wpg. ????????????????????????

Pam Hunter

Disappointed in in my Sacred Nature exfoliation & massage as well as the spa itself. For example - Spa: no smaller towels for hair, water not with hot beverages so didn't see this until I was leaving, no snacks ( could be individually wrapped),no reading material. Treatment: There was minimal exfoliation - rubbed on tiny areas, lightly, for a few seconds, by no means "full body", the esthetician spent so much time away from my body, that I had to open my eyes several times to see if she was still there. Definitely not worth the money.

Dallas Disney

Nice relaxing spa, with great services. One of my go to spas, not shared with public areas of the hotel, so the entire relax spa experience.

Sidney Shapira

Riverstone offers couples' massages with RMTS in lovely, cozy couples' rooms. We even have different massage styles which is not allowed in other places. The lounge area could be bigger and the snacks are not as good as when Riverstone first opened.

Katherine Podsiadlo

Great place for group pedis with some girlfriends!

Suzanne

Not the relaxing atmosphere I expected big disappointment. They should change the rules to talking instead of quiet zone in the lounge area if the staff wont do their job monitoring it. I went to relax not to listen to people laugh and talk out loud. Also why serve bruschetta when all you hear is crunch crunch. Big disappointment.

Jonny Gee

Great experience, even during covid ☺️

Kristina Carter

My all time fav place to be !!

Karley Barnard

Giving 5 stars specifically for the massage therapist I had, Winnie, who gave me the best massage I’ve ever had. She helped me with a stubborn tight neck muscle that I’ve been trying to resolve for years, then took the time afterwards to show me some stretches to continue to feel better. Would highly recommend Winnie’s services!

Lia Ducharme

First time getting a facial, going to have to get that more often,fantastic job

Dorota Hall

I have had good massages by 3 different RMT here, the staff are very professional and make you feel relaxed and welcomes. They could do better with their snack selection. The chairs they have in the waiting room are not comfortable which is why I am giving them the rating I am. I also agree that they should have pump shampoo and conditioner as someone on here mentioned.

Lina Gates

my daughter talked me into a facial a couple years ago and the girl waxed my eyebrows... she burned my skin... and then covered it up with makeup so i wouldn’t see it... of course it hurt but i had never had a waxing before... when i got back to our room... my girls were surprised they even put anything on my face after a cleansing.. i was really hurting by then so washed my face and saw the angry red burn... went back to show them at the spa... i was offered 25 dollars towards my next visit... lol... we have never been back since and i have a scar that reminds me of it..the reason i am writing this now... i got a promotional email...

Nicola

Not the best bang for your buck!

Henry Giesbrecht

I'd go anywhere else, then downtown Winnipeg!

Jill Palitsky

If you pay for a 50min massage you should get 50min but that’s not the case at Riverstone. Discussing your treatment, changing and any extras (paraffin etc) come out of your time. I won’t be returning.

Katherine Ansari

This was the third time I’ve been to this spa. I loved my experience here every time I’ve been and this time I had to post this rating which I never do.. I was at Thermea two weeks ago ,I’m trying to use up my gift cards received for Christmas , not impressed once again.with Thermea. Thermea is fantastic 5 Star with the amenities ie sauna pools and relaxing bed however, the spa treatments are not even comparable to this spa.. This spa is so relaxing wail I had my pedicure I almost fell asleep. My feet. looked fantastic ! The stone massage to my feet and hands is all part of the pedicure treatment at wonderful! Relaxing 5 star pedicure. Beautiful waiting area enjoy snacks and teas. Enjoy the sauna or steam room. No extra charge. ????????????????????

N Rodgers

It was an ok atmosphere. The massage therapist I had was great! But I actually enjoyed it there before they did their renovations. For the price you pay you don't get a lot. Their choices for snacks got very limited. They furniture isn't all that comfortable, it's set up to get you in and out. The change rooms should consider spray deodrant for people who forget to bring some and they should have PUMP shampoo and conditioner bottles. Not very sanitary when you use the ones they have and there's hair all over it. Also having bottled water for an option may be a good idea for people who don't like flavoured water.

Tanis Doyle

THEY CHARGED ME $140 FOR A SERVICE I NEVER RECEIVED!!!! I would rate them a 0 if that were an option. Absolutely horrible service. I had booked a massage for a Wednesday and they booked me In on Tuesday then proceeded to charge me a no show fee. And when I tried to get more information from the employees they gave me the runaround telling me they’d call me back and not one of them ended up ever returning my phone calls. The spa manager was especially unhelpful.

Teresa N.

Just had a 50 minute full body relaxation massage at Riverstone. I was first greeted by professional and positive staff at reception and given water (thank you)! Next, I was lead through the gorgeous and serene spa by Sheran, my masseuse. This was 100% the best massage I’ve ever had. Sheran was professional and very skilled but she also used a combination of hot towels and mint oil that made me leave feeling like I was walking on a cloud. If you want to leave feeling like you can conquer the world, go see Sheran at Riverstone. You won’t be disappointed!

Ava Remple

it should be easy to find out. You know the day you went and the time you went. Call the spa and ask them. Im sure it would mean something to your esthetician in a positive way!

Maureen Morrish

Lovely, nice staff, clean and relaxing

Jazz Lee

Had an excellent massage session with Adrielle. The massage was great and the steam shower is heaven! I will definitely be back!

Private Account

The showers have visible mold and saunas smell like mold.

Carrie-Lynn Collard-Vivier

My aesthetician called in sick the day I was scheduled for my full body treatment. They phoned me and asked if I would like to come in earlier. I said it wouldn't work since that was before my check in time to the hotel. They communicated with the hotel and got me an earlier check in! I really appreciated that! And the service I received was terrific!! I felt totally relaxed, refreshed, and overall, respected. I will be telling all my friends about the great service I had! Too bad I can't remember the name of the aesthetician, she was lovely!

Michelle Anseeuw

Great place best pedi!!

Wendy Crocker

Very disappointed at last visit. Took a friend and her service was not very good. The lady was doing my friends feet and scrubbed her foot so much she had a open sore and had difficulty walking a few days after. Also her finger nail polish started coming off after only having her manicure for a week. So my friend called to complain and all they said was next time you come we will book you with someone different. Wow I spent $400.00 on our service's that day. That relpy is not going to make me rush back there .aanytime soon.a

Tyne Goran

Service was great, nice and clean but for the price I believe they should validate parking.

Mia Radson

Great experience here!

T J

Was surprised by my boyfriend for valentines. I thought it was a very nice place and the massage was very nice Itself (well it lasted, it was short lived!) however we were completely rushed and it did not feel relaxing at all! We were basically asked prior to massage what we wanted more of body scrub or massage Because they were closing..... like really? This place is expensive to begin with.then we were told they closing so we had to come back the next day to enjoy the other amenities, how would someone feel relaxed people want to enjoy that before or after a massage. Honestly we live hectic and busy lives we came here to relax from that and didn’t feel or get that at all. I emailed the manager (which I still have the emails) She was advising her thoughts and that she would speak with her staff but she was sorry to hear that. I responded to her email and thanked her for acknowledging but I wasn’t sure if I would return or refer them, never got a response to that. I was not looking for anything in return but the sad part was for a place like this they offered nothing. Honestly can’t say I would refer after this experience. It’s not about getting anything in return its about customer service!

Sandy Hopkins

My wife and I have been clients at Riverstone for years. They never disappoint - skilled staff, wonderful ambience.

Bonnie Dalman

Very relaxing with a lot of spa treatments available. Staff from the front desk and back all pleasant! Well laid out and welcoming. We were there for just over three hours Mani/pedi with parrafin wax treatments ❣

fab13579

If you plan on sending your very uncomfortable 37-week pregnant significant other to the spa as a chance to relieve some of her discomfort, avoid the Riverstone Spa. Basically the massage experience that is suppose to be catered specifically to pregnant women is just an incredibly overpriced normal massage. There was nothing about the experience that were tailored to help relieve the discomforts of pregnancy. Not only that, but the staff did not seem professionally trained in prenatal massage and my wife had to explain to the staff member how to set up the pillows to make her comfortable. I should have read the reviews beforehand, because my wife also experienced the two common complaints that seem to come up: 1. Other patrons talking loudly in the quiet area and the lack of staff addressing the issue, completely ruining the peaceful, relaxing spa experience. 2. Rude desk receptionist who shrugged off my wife's complaints as "well that's just your preference". My wife also had specifically requested a female therapist and was booked with a male and the staff were not at all apologetic about it and even tried to tell her that she must have made the mistake when she booked the appointment. To summarize my wife's review, if you are looking for prenatal massage or a relaxing way to take your mind off of the stress and discomforts of pregnancy, find somewhere else to go - find a registered massage therapist that actually specializes in prenatal massage and charges a reasonable price. The Mother-to-Be massage at Riverstone Spa is a HUGE waste of money and we will not be going back there.

Melissa Lowey

My recent visit was wonderful! Even during Covid I felt perfectly safe and everything was very clean and well organized. I highly recommend this spa!

Lori Enns

Nice place, not worth the exorbitant prices

Maria Broqueza

Worst customer service. I booked ahead of time twice and they called me to cancel the appoitment because they dont have available people that time. Its twice happened to me and i will never go back there and i will not recommend this to anyone.

angela forbes

Today the facial was amazing. Loved it. But yesterday the 11th had a body treatment I felt rushed, the lady cleaned and it was loud, I really didnt relaxed. I wont do a body treatment again. The only reason I gave 4 stars is because today my facial was amazing.

kate M.

Love the signature experience, exactly what I was looking for! The head massage is my favorite. My massage therapist Winnie ( I hope I spelled it right) is very knowledgeable, well experienced and it's so comforting to be under her care. Very relaxing. the staffs are very friendly and professional, they accommodated us right away when we needed to change our schedule, excellent communication. The ambience overall draws you in to have that wonderful experience.. loved it!

Aurelle Goodmanson

The best in the city. Always happy with the visit.

H Dyck

No parking. Mostly specialty services. Can't get just a pedicure