My appointment was for 3:45
First I was to have a Initial Consultation then at 4pm I was to have a Full Facial IPL Photofacial
I walked into the Clinic at 3:40
Met Sam whom I thought was the receptionist
She asked me to fill out the paperwork which I did
She then led me to a room where she confirmed she would be performing my Photofacial
We chatted a bit, I mentioned I had, had this before however it was 5 years ago, her telling me she was 20 and she was the only person who worked there, she just finished school and that the Franchisee was a Cop
Honestly I was a bit hesitant at first knowing that she had just finished school, seemed very new to this, however I thought we all started somewhere so let's give her the benefit of the doubt
She proceeded to put something on my face, I had to actually ask what it was, then she started with the machine which was a little shocking as I didnt realize how hot it would be on my face.
She did my entire face, telling me that all my sun spots would be gone, they would get dark and crusty then fall off
She applied sunscreen then
we walked out of the room, I paid and left
She did tell me that I should come back in 6 weeks
It took a total of 30 Minutes from me walking in to getting back to my car, with a Cost of $130 !!!!
So here's my issue (s)
1) I never had any Consultation in regards to the health of my skin. She didnt ask me anything, as per your referring New Patients to Book a Free Consultation so that your experts can review your Skin Health and ensure that the treatment is the right one
2) At no point did Sam explain the Photofacial too me. Not what she was doing, not how it would feel, nothing about the gel in my face, she didn't exams face at all
3) Sam didn't give me any aftercare instructions at all
Nothing about using sunscreen, moisturizing, exfoliating etc
Its now been 3 Days since my Photofacial and Absolutely No Changes At All
I paid $130 for absolutely nothing
And zero outreach from the Owner