Reviews of Strøm spa nordique / Vieux-Québec (Spa)

Rowan Kee

Amazing spa, all the hot pools are outside and have cooling off pools adjacent to them. Hard wood fire pits smell great though out the facility. The salt flotation pool is an amazing experience. Large steam room and a sauna with a panoramic veiw make me want to go weekly. Very well maintained.

Dominique Marcoux

(Translated) A nice place. On the other hand, silence is very little respected. Also there was a couple explicitly fondling each other under a dressing gown lying in a bed, I mentioned it to an employee but no action was taken. (Original) Un bel endroit. Par contre le silence est très peu respecté. De plus il y avait un couple qui se caressait explicitement sous une robe de chambre couché dana un lit, je l'ai mentionné à un employé mais aucune action n'a été faite.

Noé Alcantar

(Translated) It is not possible to make a visit using a gift card. Not possible to book online unless you add an extra $ 10 per person, so when you've already bought your package over $ 120 you have to add more money, on a large scale it's only them. winners who cash in on everyone who bought a gift card. What is most ridiculous is that once there they are not able to take a reservation, they ask you to go online. They don't have the deal at all. (Original) Pas possible de faire une visite en utilisant une carte cadeau. Pas possible de réserver en ligne à moins d'ajouter 10$ de plus par personne, donc quand tu as déjà acheté ton forfait à plus de 120$ il faut que tu rajoutes de l'argent, à grande échelle c'est seulement eux les gagnants qui encaissent l'argent sur tout les gens qui ont acheté une carte cadeau. C'est qui est le plus ridicule, c'est qu'une fois sur place ils ne sont pas capables de prendre une réservation, ils te demandent d'aller en ligne. Ils n'ont pas l'affaire du tout.

Monica Mccardell

(Translated) Beautiful thermal experience, beautiful urban spa! A lot of space and different experiences. infinity pool beauty as well as the inner river that leads to the outside. We had a glitch with the customer service because we were late, we wanted to penalize us on the massage but we met the manager and she has served us well and credited the mistake. As much customer service as the place a big 5/5. (Original) Belle expérience thermal, magnifique spa urbain ! Beaucoup d'espace et différentes expériences. beauté de la piscine infini ainsi que la rivière intérieur qui mène a l'extérieur. On a eu un pépin avec le service a clientèle car nous étiez en retard, y'on voulu nous pénaliser sur le massage mais nous avons rencontré la gérante et elle nous a super bien servi et crédité l'erreur. Autant service client que l'endroit un gros 5/5.

Aurélie La

(Translated) Very disappointed with their customer service. My partner took care to find out if he had to book for the day of my party and the staff said no because it was a gift certificate. Returned to the premises, we could not enjoy the facilities because they said it was only for people who booked. Even after our explanations, it was not possible to return and they did not want to refund our certificate. (Original) Très déçue de leur service à la clientèle. Mon conjoint avait prit soin de s’informer s’il devait réserver pour la journée de ma fête et le personnel avait dit que non puisqu’il s’agissait d’un certificat cadeaux. Rendu sur les lieux, nous n’avons pas pu profiter des installations car ils disaient que c’était seulement pour les gens ayant réservé. Même suite à nos explications, il n’a pas été possible de rentrer et ils n’ont pas voulu nous rembourser notre certificat.

Isabelle Mainguy

(Translated) The most beautiful spa I have seen to date and I have done several !!! The salt pool is really an incredible experience !! Put your ears in the water and you will hear the music !!!! Wood fire !! For me it's a big plus !! The smell of fire adds to the sensory experience !! Almost a perfect score .. only downside, we were not asked to reserve our meal (3 choices of sandwiches nothing else) so that we wanted to eat, all that was left was shrimp ???? and veggie pâté. .nobody could tell me what this veggie pâté was happy with so we didn't eat anything .. we left 2 hours earlier because we were hungry .. relaxing the rumbling stomach is not easy. ....... no vending machines or at least nuts or protein bars ... nothing ..... ????????‍♂️ (Original) Le plus beau spa que j'ai vu a date et j'en ai fait plusieurs !!! La piscine au sel c'est vraiment une expérience incroyable !! Mettez vos oreilles dans l'eau et vous entendrez la musique !!!! Feu au bois !! Pour moi c'est un gros plus !! L'odeur du feu ajouter a l'expérience sensoriel!! Presque une note parfaite.. seul bémol , on ne nous a pas demandé de réserver notre repas ( 3 choix de sandwichs rien d'autre ) donc qu'en on a voulu manger , il ne restait qu'au crevette ???? et pâté végé ..personne n'a pu me dire ce que contentais ce pâté végé donc on n'a rien mangé .. on est parti 2 heures plus tôt a cause qu'ont avait faim .. relaxer le ventre qui gargouille c'est pas facile ........ aucune machines distributrices ou au moins des noix ou barres protéinés... rien ..... ????????‍♂️

linda roy

(Translated) Very nice place, but as many have already mentioned, the lack of employees unfortunately greatly affects the services. (Original) Très bel endroit, mais comme plusieurs l'ont déjà mentionné, le manque d'employés affecte malheureusement de beaucoup les services.

Teenoushh

A lot of renovation to be done

Alicia McDonald

Really cool experience, would definitely return

Auston Jardine

(Translated) Accessible place vast vast parking especially in old Quebec. Inside, quiet, soft music, warm water baths, great saunas, amazing river views, relaxing (Original) Endroit accessible stationnement vaste très important surtout dans le vieux Québec. À L intérieur le calme petit musique douce ,les bains d eau chaudes les saunas formidables la vue sur le fleuve extraordinaire relaxant

Caroline

(Translated) Superb spa we spent 8 hours there my mother and me???? We loved the simple and perfect menu I recommend the cheese plate as well as the beet starter ???????? (Original) Superbe spa nous y avons passés 8h ma mère et moi???? Nous avons adorés le menu simple et parfait je recommande l'assiette de fromage ainsi que l'entrée de betterave ????????

Sarah Dulac

(Translated) Very disapointed. I bought two accesses to the baths and floating bath for my boyfriend's birthday. We drove 2 hours and both took time off without pay. We arrived and we ended up with a queue of 53 people. Unable to take a reservation. We were unable to use the gift certificate. A beautiful spoiled birthday. (Original) Très décue. J’ai acheté deux accès aux bains et bain flottant pour la fête de mon copain. Nous avons fait 2 heures de route et avons tous les deux pris congé sans soldes. Nous sommes arrivée et nous nous sommes buttés à une file d’attente de 53 personnes. Impossible de prendre une réservation. Nous n’avons pas pu utiliser le certificat cadeau. Un bel anniversaire gaché.

Abderrafii Lakhdar

(Translated) During my last visit last year the floating bath was not functional, it was included in our package (gift certificate), we could not use it but no compensation or postponement for a next time was been neither proposed nor done, to see even they seemed insulted that I take offense at not being able to benefit from my full package, you pay, you only have one part and you have to take your hole! Also, both of our swimsuits were completely washed out I guess because of their products (they are Nautica and Freya brand swimsuits, with quality dyes), but despite everything, today I have wanted to retry the experience because the site remains magical, so I tried a reservation but with the deplorable service that I had on the phone it cut me off the desire to go there. This establishment is a money box that has no consideration for its customers, 3 experiences in this establishment and 3 times bad service, I will pass my turn in the future, because we expect from this kind of place an experience of zen absolute and not to leave with the feeling of being taken for a pigeon. My stars are for the location of the site. (Original) Lors de ma dernière visite l'an passé le bain flottant n'était pas fonctionnel, il était inclus dans notre forfait (certificat cadeau) , nous n'avons pas pu l'utiliser mais aucune compensation ou report pour une prochaine fois n'a été ni proposée ni faite, voir même ils semblaient insultés que je m'offusque de ne pouvoir bénéficier de mon plein forfait, tu payes, tu n'as qu'une partie et tu dois prendre ton trou ! De plus, nos deux costumes de bain ont été complètement délavés à cause je suppose, de leurs produits (ce sont des maillots de bain de marque Nautica et Freya, avec des teintures de qualité), mais malgré tout, aujourd'hui j'ai eu envie de retenter l'expérience car le site reste magique, j'ai donc tenté une réservation mais avec le service déplorable que j'ai eu au téléphone celà m'a coupé net l'envie de m'y rendre. Cet établissement est une boite à fric qui n'a aucune considération pour sa clientèle, 3 expériences dans cet établissement et 3 fois mauvais service , je passe mon tour à l'avenir, car on attend de ce genre d'endroit une expérience de zenitude absolue et non de repartir avec le sentiment d'être pris pour un pigeon. Mes étoiles sont pour l'emplacement du site.

Amanda Azer

torn between the Sherbrooke location and this. amazing spa experience. loyal to Strom Spas only. worth every $$$

Marie Beauchemin

(Translated) The facilities are very good. Only problem, impossible to eat a snack between 11:30 am and noon, the bistro kitchen was closed and we had to make a reservation. I left much earlier than expected, I was too hungry ... (Original) Les installations sont très biens. Seul hic, impossible de manger une collation entre 11h30 et midi, la cuisine du bistro était fermée et on devait réserver. Je suis parti beaucoup plus tôt que prévu, j'avais trop faim...

Pardyou

Very nice staff and the installations are nicely maintained, great view in the pool too !

marie-noel lecours

(Translated) I called to book a treatment in advance, specifying that I wanted to pay in cash. The person confirms to me that everything is correct, delivered on site, impossible to pay in cash, as it had never been said. Unable to cancel without cancellation fees and an hour's drive to get there. Unprofessional service, I do not recommend. (Original) J’ai appelé pour réserver un soin à l’avance en spécifiant que je voulais payer en argent comptant. La personne me confirme que tout est correct , rendu sur place, impossible de payer comptant font comme ci cela n’avait jamais été dit. Impossible d’annuler sans frais d’annulation et 1heure de route pour me rendre en plus. Service pas professionnel ,je ne recommande pas.

Julien Cassis

This is by far the nicest spa I have been too. The service is amazing, the view is out of this world. Hot pools, cold pools, dry saunas and steam rooms they have it all. I highly recommend it, especially during a nice snowy winter day, it makes the experience that much better!

Shirley-Ann Sheridan

(Translated) Wrong date. Categorical refusal to reschedule the meeting. Money collected without rendering the service to us. The Strom Spa is over. (Original) Mauvaise date. Refus catégorique de replacer le rendez-vous. Argent encaissé sans nous avoir rendu le service. Le Strom Spa c'est terminé.

Faye Grammatikakis

Love Strom spas, but it was my first visit to the Vieux-Quebec location - and wow! It was above and beyond what we were expecting. It was clean, well-maintained, had a great variety of relaxation areas, many different pools/baths/saunas, and loved the epsom salt pool - worth the extra dollars. Will definitely be going back.

Aria Aquoss

Bad when there's too much people. Best place to relax and incredible view.

Nathan Feyssat

(Translated) Very pleasant and very relaxing place. 3 stars because I had booked a massage online, when I arrived at the place I was told that there is no reservation in my name because you have to call to book a time in addition to booking online ... So I transformed my massage reservation into access to the spa, no refund or commercial gesture. (Original) Lieu très agréable et très reposant. 3 étoiles car j'avais réservé en ligne un massage, en arrivant sur le lieu on me dit qu'il n'y a aucune réservation à mon nom car il faut appeler pour réserver un horaire en plus de réserver en ligne... On m'a donc transformé ma réservation de massage en accès au spa, aucun remboursement ou geste commercial.

Dan Kennedy

Fabulous! This is a must visit to anyone visiting Quebec City after walking around all day, or not!

Francine Lévesque

(Translated) Relaxing facilities, the pools are very large so even if there are several people can still find privacy. I was lucky enough to try the floating saltwater pool since the river was closed, and I enjoyed the experience, but I would not pay $ 30 for that. The view of the river is superb. (Original) Installations relaxantes, les bassins sont très grands donc même s'il y a plusieurs personnes on peut tout de même trouver de l'intimité. J'ai eu la chance d'essayer le bassin flottant d'eau salée puisque la rivière était fermée, et j'ai apprécié l'expérience, mais je ne payerais pas 30$ pour ça. La vue sur le fleuve est superbe.

Annabelle Hypolite

(Translated) CHECK THE SERVICE BEFORE YOU TRAVEL BECAUSE FALSE GIFT VOUCHERS AND WRONG TELEPHONE MESSAGE I called and I was told that for the thermal experience it was not necessary to reserve and their message on the answering machine indicates it as of August 4, 2021. So I went to be told that it is full and must be booked on the internet. My gift card is valid during the regular season. This means that your gift card is not valid in high season it must be written but so small that it is illegible on the card. So we have to guess. I try to book my entry on the internet and there it does not work. I ended up calling and there I was informed that I had to pay my $ 25 gift card. It is a corporate gift that I chose thinking I would have a good time. If I had known I would not have chosen a paid gift. My employer will be advised to no longer do business with them, it is fraud. (Original) VÉRIFIER LA SERVICE AVANT DE VOUS DÉPLACER CAR FAUX BONS CADEAUX ET MESSAGE TÉLÉPHONIQUE ERRONÉ J'ai appelé et on m'a dit que pour l'expérience thermale il ne fallait pas réservé et leur message sur la répondeur l'indique en date du 4 aout 2021. Je me suis donc déplacée pour me faire dire que c'est complet et qu'il faut réserver sur internet. Ma carte cadeau est valable en saison régulière. Ce qui signifie que votre carte cadeau n'est pas valable en haute saison ça doit être écrit mais tellement petit que c'est illisible sur la carte. On doit donc deviner. Je tente de réserver mon entrée sur internet et là ça ne marche pas. Je fini par appeler et là on m'informe qu'il faut que je paye ma carte cadeau 25$. C'est un cadeau d'entreprise que j'ai choisi en pensant passer un bon moment. Si j'avais su je n'aurai pas choisi un cadeau payant. Mon employeur va être avisé de ne plus faire affaire avec eux c'est de la fraude.

Mikhail Peabody

"Give your loved one the freedom to choose." states the description on the gift card. That is, unless you want to purchase any of their services ahead of time online. If you go and read their terms and conditions it states that you cannot use gift cards to to purchase gift cards, which is pretty normal. What they don't feel like mentioning, is that everything is considered a gift card, so you cannot use that money towards a purchase. This is clearly mislabeled on purpose, they shouldn't have a separate "gift card" section, then state that every purchase is a gift card.

Olivia Tessier

Wonderful place. Extremely relaxing. Paying and registering take a bit of time as the place is popular. They have different baths at different temperatures, as well as wet and dry saunas. It is pretty big, with a nice restaurant.

Philippe Simard

(Translated) Beautiful place, with very nice facilities. That said VERY little place of relaxation. Many times my girlfriend and I had to skip this step because there was no room. In addition, some bath / sauna have VERY limited space, we had to go through 3 times before having a place in one of the facilities. It was hard to keep our bathrobe and towel (although we did our best to identify them) we got them twice. Finally came the time to leave, we waited 20-30 minutes online to hand over the keys (we had not bought anything). It left me with a bitter taste. That said we came out relaxed and we still enjoyed the experience. For my part it is not a must. (Original) Endroit magnifique, avec de très belles installations. Cela dit TRÈS peu de place de détente. Plusieurs fois ma copine et moi on a du skiper cette étape parce qu'il n'y avait pas de place. De plus, certain bain/sauna ont des place TRÈS limité, on a du s'y prendre par 3 fois avant d'avoir une place dans une des installations. C'était compliqué de garder notre peignoir et serviette (même si on faisait notre possible pour les identifier) on se les ai fait prendre 2 fois. Finalement venu le temps de quitter, on a attendu 20-30 minutes en ligne pour remettre les clés (nous n'avions rien acheté). Ça m'a laissé un gout amer. Cela dit nous sommes ressorti détendu et nous avons tout de même apprécié l'expérience. Pour ma part ce n'est pas un must par contre.

Lysa M

Honestly so amazing. So many different things to do there. It’s definitely worth the money if you stay long and complete the circuit about 3-4 times (as there’s many different places to go to each time). Highly recommend the TEK and laga floatation. But the whole place is really relaxing and worth the money. The only downfall was that I was going to be charged for aromatherapy when I didn’t ask for it on my massage paper and they made a stink about it before I left. Not the greatest experience as the last person I speak to because everyone else was amazing. I wish I could have my massage paper to prove to them that I didn’t opt for it.

Tamara MB

(Translated) First time and we made the trip to Montreal ... Plus: nice facilities, great view, relaxing vibe Cons: endless wait 30-40 mins when we have to book two people for massages and access to the baths, not clear which line to follow, very poorly organized, people are passing in line, the staff said absolutely nothing. Shortage of bathrobes around 11:00 am unprecedented in a spa oh and the rules forbid bringing one! zero logic! We were lucky that we brought our same one Result missed my massage, not really accommodation because they are booked for the day, never offer to warn me if there is a cancellation during the day etc I specify I come from Montreal for the day, insists that we have to arrive 30 mins while he makes me wait in line for almost 45 mins. Charges me for half the price of the massage that I never received! The drop that broke the camel's back: We can't leave our towels on the chairs if we are in the water basins, we have to remove them to make room and technically lose our seats!?! I've never seen this before and have done several spas, if you're at full capacity wouldn't you like to limit the number of clients on site and allow everyone to relax ?! I wouldn't come back for sure, very disappointing experience! (Original) Première fois et on fait le trajet de Montréal… Plus : belles installations , belle vue , ambiance relaxante Moins : attente interminable 30-40 mins alors qu’on a réserver deux personnes massages et acces aux bains , pas clair quelle file il faut suivre , très mal organisé, du monde dépasse dans la file le personnel dit absolument rien. Pénurie de peignoirs vers 11:00 am du jamais vu dans un spa oh et le règlement interdit d’en apporter un ! zéro logique ! Une chance qu’on a amener le notre pareil.Résultat manqué mon massage, pas vraiment d’accommodation car ils sont booker pour la journée, jamais proposer de m’avertir s’il y a une cancellation dans la journée etc je précise je viens de Montréal pour la journée , s’obstine qu’il faut arriver 30 mins alors qu’il fait attendre en file presque 45 mins.Me fait payer la moitié du prix du massage que je n’est jamais reçu ! La goute qui a fait débordé le vase : On ne peut pas laisser nos serviettes sur les chaises si on est dans les bassins d’eau faut les enlever pour laisser la place et techniquement perdre nos places !?! J ‘ai jamais vu ca et j’ai fait plusieurs spas, si vous êtes à pleine capacité ca vous tente pas de limiter le nombre de clients sur le site et permettre a tout le monde de relaxer ?! Je reviendrait pas ca c’est sûr , très décevant comme experience!

Alexa Rindini

What a pleasant experience! The facilities were so clean. My husband and I really enjoyed all of the experiences the spa had to offer even though the floatation pool was closed. We still spent all day and felt like we got it money’s worth!

Meernout Zahour

(Translated) Strom spa Nordique is a spa and wellness center with a restaurant. The place is wonderful, well appointed, clean, pretty and perfectly located on the banks of the beautiful St. Lawrence River. Frankly there is nothing to say that the place is perfect. The spa is first made up of several baths with different themes which allows you to change your bath and discover each bath. Also composed of a river that will carry you over the current using fries of water. Of course we find the traditional sauna and steam room that are the popularity of the Nordic countries! The Nordic countries and the birth of goods made of water! Here they try to gather all this but unfortunately it does not happen and that's why my rating is 3 stars! First of all the atmosphere, for me the Nordic spa is a place to rest in peace. And the calm is not respected! In each bath, sauna ... there was a lot of noise and I am really disappointed ... almost to say that I spent my money for nothing because the goal was to relax and rest .. I did not see any staff coming to see people to respect others! Really disappointed for this point. Then the food and cocktails were not really outstanding and also not really well presented! It's a shame to use low-end glasses for cocktails. (Original) Le strom spa Nordique est un centre de spa et bien être composé d’un restaurant. L’endroit est merveilleux, bien désigner, propre, jolie et parfaitement située sur les bords du magnifique fleuve Saint Laurent. Franchement il y a rien n’a dire que l’endroit c’est parfait. Le spa est tout d’abord constitué de plusieurs bain avec des thèmes différents ce qui permet de changer de bain et de découvrir chaque bains. Aussi composé d’une rivieres qui vous portera au fil du courant en utilisant des frites d’eau. Bien sure on retrouve les traditionnels sauna et hammam qui font la popularité des pays nordiques !! Les pays nordiques et la naissance des biens faits de l’eau ! Ici ils essayent de réunir tout cela mais malheureusement il’n’y arrive pas et c’est pour cela que ma note est de 3 étoiles ! Tout d’abord l’ambiance, pour moi le spa nordique est un lieu pour se reposer au calme. Et le calme n’est pas respecté ! Dans chaque bain, sauna... il y a avait énormément de bruit et j’en suis vraiment déçu ... presque à ce dire que j’ai dépensé mon argent pour rien car le but était de me relaxer et me reposer... je n’ai vu aucune personne du personnel venir voir les gens pour respecter les autres ! Vraiment déçu pour ce point. Puis la nourriture et les cocktails n’étaient pas vraiment exceptionnel et aussi pas vraiment bien présenté ! C’est un peu dommage d’utiliser des verres bas de gamme pour les cocktails.

Erika Faust

I've never been so relaxed in my whole life.

Kevin And Cat

I went there over the weekend with my partner and we were having a good time until a group of older women came in I assume a party of some sorts ? and started disturbing the peace it seems everywhere we went throughout the complex people were just constantly talking loudly and it was very hard to relax ... I am dissapointed no one respects or monitors the Silence rule.

Jean-Philippe Fradet

(Translated) Despite the many bad comments on google lately, our experience for me and my wife was really beyond what we expected, everything went smoothly. It was really great. I put 4/5 because the only downside I have to say is that it lacks transparency in terms of the availability of the Tek room so the lumino meditative experience as well as the zerobody. They say on facebook and on their site that everything is available but today it was closed for lack of personnel, they decided to put more people at the cash desks to welcome people. Expect a very long line when entering and exiting. But it is due to the popularity of the site which is really great I say it again. Even at four crates they cannot provide. This is due to the issues that each person encounters, they deal with on a case-by-case basis. Me, it took longer because they had to reimburse me for a part paid for the unavailable Tek room, in strom spa money that can be used at the restaurant for example. Now everything else was extremely positive. The people at the reception, in the restaurant, are all very nice and pleasant. It's not easy to find and keep staff with covid so we thank them very much. The site is very clean, with a lot of diversity in terms of relaxation areas and steam or dry baths. 4 large places for hot baths including an indoor and outdoor travel-style installation like the Amazon in Valcartier. Very beautiful view. The floating laga bath was available today December 18, it was also good especially because of the music in the water, because at the level of the float not obvious according to your center of gravity. I recommend and my wife and I will be back! (Original) Malgré les nombreux mauvais commentaires sur google dernièrement, notre expérience à moi et ma femme a été vraiment au delà de ce qu'on s'attendait, tout s'est bien déroulé. C'était vraiment super. Je met 4/5 car le seul bémol que j'ai à dire c'est qu'il manque de transparence au niveau de la disponibilité de la salle Tek donc l'expérience lumino meditative ainsi que le zerobody. Ils disent sur facebook et sur leur site que tout est disponbile mais aujourd'hui elle était fermée par manque de personnel, ils ont décidés de mettre plus de monde aux caisses pour acceuillir les gens. Attendez vous à faire une très grosse file en arrivant et en sortant. Mais c'est dû a la popularité du site qui est vraiment super je le redis encore. Même à quatre caisses ils peuvent pas fournir. C'est dû aux problèmes que chaque personne rencontre, ils gèrent du cas par cas. Moi sa la pris plus de temps a cause qu'ils devaient me rembourser une partie payée à propos de la salle Tek non disponible, en argent strom spa utilisable au resto par exemple. Maintenant tout le reste fut extrêmement positif. Les gens à l'accueil, au restaurant, sont tous très gentils et aimable. Pas évident de trouver et de garder du personnel avec la covid alors on les remercie beaucoup. Le site est très propre, beaucoup de diversité au niveau des endroits de relaxation et des bains vapeur ou sec. 4 grosses places pour les bains chaud dont une installation style trajet en dedans et en dehors comme l'Amazone a valcartier. Très belle vue. Le bain flottant laga était disponible aujourd'hui le 18 décembre, c'était bien aussi surtout a cause de la musique dans l'eau, car au niveau de la flotaison pas évident selon ton centre de gravité. Je recommande et ma femme et moi on y retournera !

Raphaël Sylvandrovitch

(Translated) Beautiful location, spacious, we really enjoyed the floating bath! (Original) Bel emplacement, spacieux, on a beaucoup apprécié le bain flottant!

Sylvain Gingras-Demers

(Translated) The first point of contact with customers is the most important. If it goes well, the rest of the experience will be tinged positively, and if it starts less well, the experience will necessarily be more negative. It took us 40 minutes, to receive 2 small keys, 2 bathrobes and 2 towels. 40 minutes! Why? Poor queue management. There were 3 open crates. 2 normal for thermal experiences, 1 VIP box. Until then, it's okay, if you have a treatment planned, it's just a little extra attention. At one point, under the pretext of checking in for all those who had a massage planned (the VIPs), the 3 cash registers only took care of them. Even though we had been waiting in the general line for 20 minutes, no problem dear VIP customer who just entered, you can walk past everyone. It lasted 20 minutes. 9 people passed in front of our group (the plebs). Here is a suggestion, for those who have prepaid on your website: provide a validation system with a QR code and small secure boxes on the wall, with everything in it: key and padlock, towel and bathrobe. It would literally take 2 minutes to get what I needed. Like at the airport, when you don't have to go to the counter to drop off a suitcase. Same thing when leaving. We had to line up to hand over our lock keys. Let's see, an example of a solution: You present your QR code or you type your name, validation, and you leave your key in the space provided for the return of keys. End. Not 10 more minutes, just to put 2 keys on the counter. In short, the cashiers could then take the time to welcome VIP customers. In other words, the Strom spa team should be given a user experience course. It's a shame to live with this little lack of fairness that really made us cringe at the beginning, with the other regular customers. Because everything else is really beautiful: the different pools and the varied thermal experiences. The river is really cool. (Original) Le premier point de contact avec la clientèle, c’est le plus important. Si ça va bien, le reste de l’expérience sera teintée positivement, et si ça commence moins bien, l’expérience sera nécessairement plus négative. Ça nous a pris 40 minutes, recevoir 2 petites clés, 2 peignoirs et 2 serviettes. 40 minutes! Pourquoi? Une mauvaise gestion de la file d’attente. Il y avait 3 caisses d’ouverte. 2 normales pour les expériences thermales, 1 caisse VIP. Jusque là, ça va, si tu as un soin de prévu, c’est juste une petite attention supplémentaire. À moment donné, sous le prétexte de réaliser le check-in de tous ceux qui avaient un massage de prévu (les VIP), les 3 caisses se sont occupés d’eux, uniquement. Même si ça faisait 20 minutes que nous attentions dans la ligne générale, pas de problème cher client VIP qui vient d’entrer, tu peux passer devant tout le monde. Ça a duré 20 minutes. 9 personnes ont passé devant notre groupe (la plèbe). Voici une suggestion, pour ceux qui ont payé à l’avance sur votre site Web : fournir un système de validation avec un code QR et des petites boites sécurisées au mur, avec tout dedans : clé et cadenas, serviette et peignoir. Ça prendrait littéralement 2 minutes, récupérer ce que j’ai de besoin. Comme à l’aéroport, quand tu n’as pas besoin d’aller au comptoir pour déposer une valise. Même chose en sortant. On a dû faire la file pour remettre nos clés de cadenas. Voyons voir, un exemple de solution : Tu présentes ton code QR ou tu tapes ton nom, validation, et tu laisses ta clé dans l’espace prévu pour le retour de clés. Fin. Pas 10 minutes de plus, juste pour déposer 2 clés sur le comptoir. Bref, les caissières pourraient alors prendre le temps de bien accueillir les clients VIP. En d’autres mots, l’équipe du Strom spa devrait recevoir un cours d’expérience utilisateur. C’est très dommage de vivre ce petit manque d’équité qui nous a fait vraiment grincer au début, avec les autres clients réguliers. Parce que tout le reste est vraiment magnifique : les différents bassins et les expériences thermales variées. La rivière, c’est vraiment chouette.

Jean-Damien CANGELOSI

(Translated) Superb experience. The spa is beautiful and new. Very modern and clean. The staff is welcoming and smiling. Fast service restaurant and surprising meal. The massage therapists do excellent massages. I recommend Caroline R. for her excellent service and listening skills. In short, my first Strom Spa experience. To do it again soon :) (Original) Superbe experience. Le spa est magnifique et neuf. Très moderne et propre. Le staff est acceuillant et souriant. Restaurant service rapide et repas surprenant. Les massotherapeutes font d'excellent massages. Je recommande Caroline R. pour son excellent service et son écoute. Bref ma première expérience Strom Spa. À refaire bientôt :)

laurencem6

(Translated) I loved my experience, everything is beautiful, well organized etc ... If I may allow myself a comment and a suggestion. The silence party is not always respected and employers go by without warning; and the floating pool (my favorite) I would set the temperature of the room warmer because it is colder than water and the submerged body makes everything cold a little, which hinders relaxation. It's my opinion otherwise everything is perfect !! (Original) J'ai adoré mon expérience, tout est beau, bien organiser etc... Si je peux me permette un commentaire et une suggestion. La parti silence n’est pas toujours respecter et des employers passe sans avertir ; et la piscine flottante (mon coup de cœur) je mettrais la température de la pièce plus chaude car celle-ci est plus froide que l’eau et le corps submerger rend le tout froid un peu, ce qui nuit a la détente. C'est mon avis sinon tout est parfait!!

Jacinthe Dion-Côté

(Translated) For the site I would clearly give a 4-5 star but the customer service is so poor on several fronts that the experience becomes unpleasant. Ineffective booking site: you have to click several times as soon as the selected time slot is complete. Lack of communication and transparency: catering service offered in times of pandemic in the absence of the catering service but in the end we are only entitled to a sandwich, much too expensive, when we are told that it is a "lunch box" . Little support and understanding of clients' needs: we were allowed 45 minutes to freeze outside in the line when we had reservations, without prior notice of these inconveniences, without compensation or even proposals for future improvements. These are just a few of the many annoyances to their customer service. I would like to encourage them but I have given enough chances to this company. (Original) Pour le site je donnerais clairement un 4-5 étoiles mais le service à la clientèle est tellement déficient sur plusieurs plans que l'expérience en devient désagréable. Site de réservation inefficace : on doit refaire plusieurs clic dès que la plage horaire sélectionnée est complète. Manque de communication et de transparence : service de traiteur offert en temps de pandémie à défaut du service de restauration mais finalement on a droit qu'à un sandwich, beaucoup trop cher, quand on nous dit que c'est une "boîte à lunch". Peu d'accompagnement et de compréhension des besoins des clients : on nous a laissé 45 minutes à geler dehors dans la file quand nous avions pourtant des réservations, sans avis préalables de ces inconvénients, sans compensation ou même des propositions d'améliorations à venir. Ce ne sont que quelques exemples parmi les nombreux désagréments de leur service à la clientèle. J'aimerais les encourager mais j'ai assez donné de chances à cette entreprise.

Nathan King

Relaxing, perfect water, and even better during winter. For a very good price!

Anuj Vasishta

Loved the spa! Nice, quite and lovely atmosphere. Priced nice as well.

Joelle Michaud

(Translated) The site is magnificent! The pools as well as the saunas are diverse and very pleasant. The airs of relaxation are also magnificent with fireplaces and seats of all kinds (chair, hammock etc.) customers are respectful towards others (silence is respected) relaxation ensure !! (Original) Le site est magnifique! Les bassins autant que les saunas sont diversifiés et très agréable. Les airs de détentes sont aussi magnifique avec des foyers et des places assise de toute sorte (chaise, hamac etc) les clients sont respectueux envers les autres (le silence est respecter) détente assurer!!

Pier Paolo Comida

Superbe experience!

Daniel L. (Rhialto)

(Translated) We have to wait 1 hour outside even having reserved a priori. (Original) On doit attendre 1h dehors même en ayant réserver à priori.

Samantha Lo Monaco

Visited August ‘21 - not for me. Staff at the front desk were lovely and answered all our questions, but unfortunately they were the only staff we saw. Almost none of the guests were following hygiene measures indoors, and it was hard to find clear indications of the rules. There were no signs specifying where masks had to be worn. There were water fountains inside, but no cups, and people had left those flow water cartons everywhere around the baths. It was a shame because the location was beautiful and the architecture was nice. I paid extra for the flotation bath but I couldn’t enjoy it - if you’ve ever done a real float it’s very disappointing! The room was cool, but I didn’t have any earplugs so I couldn’t float without getting water in my ears. Kind of defeats the purpose! When we arrived we were told there weren’t many guests that evening but the pools and baths felt pretty crowded, so I would hate to see it on a busy day! I guess we should have expected this kind of experience from a spa that is in such a touristy area… I’ve learned my lesson.

Michel Wils

(Translated) Most beautiful spa I have visited! The facilities are diverse and very well designed and the view of the river is amazing. Special mention at Strøm River, a unique and impressive concept! (Original) Plus beau spa que j'aie visité! Les installations sont diversifiées et très bien conçue et la vue sur le fleuve est incroyable. Mention spéciale à la rivière Strøm, un concept unique et impressionnant!

Carl T.

(Translated) The atmosphere is incredible, especially at night in winter! The facilities are plentiful. Amazing salt bath experience. Bistro with good proposals even if it's still expensive (we loved the baked cheese to share with 2) Clean set. One star less for the products used for facial care, which I found really too aggressive and for some of the staff who were not always smiling. (Original) L'ambiance y est incroyable, surtout de nuit en hiver ! Les installations sont nombreuses. Expérience du bain salé incroyable. Bistro avec bonnes propositions même si ça reste dispendieux (on a adoré le fromage au four à partager à 2) Ensemble propre. Une étoile de moins pour les produits utilisés pour le soin du visage que j'ai trouvés vraiment trop agressifs et pour une partie du personnel pas toujours souriante.

Marie-Claude Blais

(Translated) It was my 4th time and the experience is still the same, amazing !!! This time I enjoyed a good massage! What good to be! (Original) C'était ma 4ième fois et l'expérience est toujours la même, incroyable!!! Cette fois-ci j'ai profité d'un bon massage! Quel bien être!

Michael Salamé

My favorite spa. The Epsom bath is a must!! Amazing experience.

Archana Sahota

The only reason I decided to come to this place because I was influenced by the pictures and videos that I saw on Instagram. Everyone posted videos and pictures of the beautiful thermal pool. However when I tried taking some pictures of myself and husband it became a big issue as some Karen complained and the staff asked us to stop taking pictures and delete whatever we took. It ruined our whole experience and got bad vibes. We just left after that as we didn't feel like being there anymore. If anyone is deciding to go there and take pictures then I suggest save your money and don't go there. For storm spa - if pictures are not allowed then you should take down all pictures that you post yourself on Instagram as it gives the wrong impression. The only reason I gave 2 stars instead of 1 is because the massage was really good.

Lise Grimard

(Translated) Very nice site, I loved it. Expeditious reception service. Little information given on our arrival. It was our first time. Sanitary measures not respected, that is to say the wearing of the mask in the interior places, the distancing sometimes impossible, for example in the changing rooms, the cleaning of the non-existent chairs between each user. How is it that the vaccination passport is not required for this place? It is for the gyms. We spend time outdoors, but as much if not more indoors, in saunas and rest areas. I was unable to speak to an employee on the phone. (Original) Très beau site, j'ai adoré. Service à l'accueil expéditif. Peu d'informations transmises à notre arrivée. C'était notre première fois. Mesures sanitaires non respectées, soit le port du masque aux endroits intérieurs, la distanciation parfois impossible , par exemple dans les vestiaires, le nettoyage des chaises inexistants entre chaque utilisateur. Comment se fait-il que le passeport vaccinal ne soit pas exigé pour ce lieu? Il l'est pour les gyms. On passe du temps à l'extérieur , mais autant sinon plus à l'intérieur, dans les saunas, aires de repos. Je n'ai pas réussi à parler à un employé au téléphone.

Altacan H2o

(Translated) Idyllic setting overlooking the Saint Lawrence River, relaxing, friendly staff, clean decent in Quebecers (Original) Cadre idyllique vue sur le fleuve Saint Laurent , reposant , personnel aimable , propre correct en Québécois

Guy Gilbert

0k

Chantal Bergeron

(Translated) Interminable waiting time despite reservation! We waited over an hour outside before we could set foot inside…. Not great for a Spa where you should relax…. Many people on the site had my bathrobe stolen at the first spa, in short, first and last experience for me! (Original) Temps d’attente interminable malgré réservation! Nous avons attendu plus d’une heure à l’extérieur avant de pouvoir mettre les pieds à l’intérieur…. Pas génial pour un Spa où tu devrais te détendre…. Beaucoup de personnes sur le site, me suis fait voler mon peignoir au premier spa, bref première et dernière expérience pour moi!

Babel Guizani

(Translated) Horrible experience I will give 0 stars Arrival at my appointment, endless queue, 20 minutes outside, after 30 minutes of waiting in the room, to have my massage, no one at the reception, I am told that unfortunately I can not have my care because limited time, No manager on site, no manager, nothing to do Poor service and I get charged the full amount in addition !! A well-deserved Big 0 for the company (Original) Expérience Horrible je donnerai 0 étoiles Arrivée a mon rendez-vous, file interminable, 20 minutes a l'extérieur, après 30 minutes d'attente dans la salle , pour avoir mon massage, personne a l accueil, je me fais dire que malheureusement je ne peux avoir mon soins a cause du temps limité, Aucun gérant sur place , aucun responsable, rien a faire Service minable et je me fais débité la totalité du montant en plus !! Un Gros 0 bien mérité pour l'entreprise

Florence Saurin

(Translated) Nice place, very clean and the facilities are quality. On the other hand, the instruction of silence is not respected in any way and it strongly harms the relaxation ... Too bad that the employees who maintain the site do not remind it to disturbing customers. Check-in and check-out are very long. It feels like a bit at the airport ... Excellent care service. (Original) Bel endroit, très propre et les installations sont de qualité. Par contre, la consigne de silence n'est aucunement respectée et ca nuit fortement à la détente... Dommage que les employés qui entretiennent le site ne la rappellent pas aux clients dérangeant. L'enregistrement à l'arrivée et au départ sont très longs. On se croirait un peu à l'aéroport... Excellent service pour les soins.

Ryan Ace

Pools are great, service in front is good . But the bistro, not a lot of choices for the food, overpriced, smallest portion you can ever find, and slowwwwwww food prep. 30 min and counting.

Michael Bertrand

(Translated) I've called several times at different times of the day to book a massage. No way to talk to anyone. If we look at the other comments, we see that I am not an isolated case. We fool around for 20 minutes on the phone, then it requires leaving a message "because of too high a call volume" (at 8:00 pm I highly doubt it) and no feedback. The facilities are good! But seriously if you are not able to use the services you paid for, it's not worth it. I hope they will take the trouble to respond to the criticisms left here by many and correct them. Very disappointing for an experience that must be relaxing (Original) Ça fait plusieurs fois que j'appelle à différents moment de la journée pour réserver un massage. Pas moyen de parler à qui que ce soit. Si on regarde les autres commentaires, on voit que je ne suis pas un cas isolé. On niaise 20 minutes au téléphone, ensuite ça demande de laisser un message "à cause d'un volume d'appel trop élevé" ( à 20:00 j'en doute fortement) et pas de retour. Les installations sont biens! Mais sérieux si on n'est pas capable d'utiliser les services pour lesquels on a payé, ça vaut pas la peine. J'espère qu'ils vont prendre la peine de répondre aux critiques laissées ici par plusieurs et corriger le tir. Très décevant pour une expérience qui doit être relaxante

Martin Breton

(Translated) I received a 90 minute massage from a massage therapist who clearly lacked experience and interest. I get a lot of massages in different places but this massage was my worst ever. I politely gave my comment to the front desk and was just told oh sorry ma'am. How can such a beautiful and clean place let such a disappointed customer go without doing or saying anything more? I tried to reach them on the telephone ... a telephone exchange. So I leave a review here. (Original) J'ai recu un massage de 90 minutes par un massothérapeute qui clairement manquait d'expérience et d'intérêt. Je recois beaucoup de massages dans différents endroits mais ce massage était mon pire à vie. J'ai donné poliment mon commentaire à la réception et on m'a simplement dit oh désolée madame. Comment un endroit aussi beau et propre peut laisser partir une cliente aussi décue sans rien faire ni dire de plus ? J'ai tenté de les joindre au téléphone ... une centrale téléphonie. Alors je laisse un avis ici.

Richard Sanasie

I tried to get a hold of them on the phone to make sure they have spots available before I bought their package online. I'm glad I didn't purchase first because after trying for a week I could not once get someone on the phone (which also doesn't have an English menu). Called and booked on the first try at another spa in Quebec City.

Marc-Antoine Dubé

Never buy a gift card from this place; they'll rip you off

Paul Boucher

(Translated) Attentive and friendly staff. The place is as gigantic as a factory and properly managed human density. We really appreciate the salt bath (completely sick as an experience), the three thermal pools and the multiple airs of rest. The atmosphere in the restaurant is also excellent. The place has lost its feathers in the following places: slight problem with the men's toilets (it can happen we understand) with a rather slow repair time; a tad too modest portion on the dishes to share and the idea of mentioning in advance that the kitchen closes at 7pm before booking would have been appreciated. Having said that, the experience at this spa is really excellent and I recommend everyone to go; a few small points to improve but nothing impossible :) (Original) Staff attentionné et sympathique. L’endroit est gigantesque comme une usine et gestion de densité humaine correcte. On apprécie beaucoup le bain de sel (complètement malade comme expérience), les trois bassins thermiques et les multiples airs de repos. L’ambiance au restaurant y est aussi excellente. L’endroit a perdu des plumes aux endroits suivants: léger problème avec les toilettes des hommes (ça peut arriver on comprend) avec un temps de réparation plutôt lent; portion un tantinet trop modeste sur les plats à partager et l’idée de mentionner d’avance que la cuisine ferme à 19h avant d’avoir réservé aurait été apprécié. Ceci dit, l’experience de ce spa y est vraiment excellente et je recommande à tous d’y aller; quelques petits points a améliorer mais rien d’impossible :)

Marilyne

(Translated) Unpleasant experience. Went on the same date last year and enjoyed - that's why we came back. What a mistake ! It was our last visit. Look elsewhere to find a relaxing place to relax. 1) They admit too many customers: It is necessary to queue to have places for rest after the hot / cold, and it is impossible to have a minimum of privacy in the baths - the amount of people is that you have to literally sit next to strangers, or collide with them in the river, for example. 2) Their dining room is way too small: it's impossible to eat at a reasonable time without a reservation - we had to fast - and nowhere is it specified that bookings were recommended or necessary for the meal. last year we had eaten at the time that suited us). 3) Non-functional installations: infinite pool closed during the first 4 hours of our presence (out of a total of 5 hours). With the number of customers, such a thing is incomprehensible. Moreover, when it finally became accessible, the temperature of the water was not hot enough (several degrees less than the river, for example, which is supposed to be at the same temperature). None of their two homes (one in a pool, the other outside) was in operation. 4) Despite the many signs "silence", the behavior of many customers (regular?) Is unpleasant: speak loudly without regard to others, reserve places for relaxation with their bathrobe / towels / personal effects while they are in the bath. 5) The cost has increased by more than 20% compared to our last visit! It is incommensurate with inflation, and in addition, absolutely nothing justifies it: they are exactly the same facilities! In addition, despite non-functional facilities, staff did not offer any discounts. Really disappointing day, see elsewhere. (Original) Expérience désagréable. Sommes allés à la même date l'an dernier et avions apprécié - c'est pour que nous sommes revenus. Quelle erreur ! C'était notre dernière visite. Regardez ailleurs pour trouver un endroit relaxant pour vous détendre. 1) Ils admettent trop de clients : Il est nécessaire de faire la file pour avoir des places pour le repos après le chaud/froid, et il est impossible d'avoir un minimum d'intimité dans les bains - la quantité de monde fait qu'on est obligé de s'installer littéralement à côté d'inconnus, ou qu'on entre en collision avec eux dans la rivière par exemple. 2) Leur salle de repas est beaucoup trop petite : il est impossible d'y manger à une heure raisonnable sans réservation - nous avons dû jeûner - et il n'est spécifié nulle part que les réservations étaient recommandées ou nécessaires pour le repas (l'an dernier nous avions mangé à l'heure qui nous convenait). 3) Installations non fonctionnelles : piscine infinie fermée pendant les 4 premieres heures de notre présence (sur un total de 5 heures). Avec le nombre de clients, une telle chose est incompréhensible. De plus, lorsqu'elle est finalement devenue accessible, la température de l'eau n'y était pas suffisamment chaude (plusieurs degrés de moins que la rivière, par exemple, qui est pourtant supposée être à la même température). Aucun de leurs deux foyers (un dans une piscine, l'autre à l'extérieur) n'était en fonction. 4) Malgré les nombreux panneaux "silence", le comportement de nombreux clients (réguliers ?) est désagréable : parlent à voix haute sans égard aux autres, réservent des places pour la détente avec leur peignoir/serviettes/effets personnels pendant qu'ils sont dans le bain. 5) Le coût a augmenté de plus de 20% par rapport à notre dernière visite ! C'est sans commune mesure avec l'inflation, et en plus, absolument rien ne le justifie : ce sont exactement les mêmes installations ! De plus, malgré les installations non fonctionnelles, le personnel n'a offert aucun rabais. Journée vraiment décevante, allez voir ailleurs.

Mathiew Furino

(Translated) Beautiful urban spa. The atmosphere of evening is very beautiful with lighting pools and torches everywhere on the site. The floating salt bath is to try. The on-site restaurant is appreciated whether for a meal or just a drink. (Original) Très beau spa urbain. L’ambiance de soir est très belle avec l’éclairage des bassins et les torches un peu partout sur le site. Le bain de sel flottant est à essayer. Le restaurant sur place est apprécié que ce soit pour prendre un repas ou seulement une consommation.

Tania PA

(Translated) The setting is beautiful and the facilities are perfect but I was very disappointed with the reception. We had a group reservation and yet we got the normal rate, it took 20 minutes to be able to talk to someone. People without reservations were going faster than us ... On leaving we waited a good 15 minutes just to make our locks. I do not understand that it's so long and complicated ... (Original) Le cadre est magnifique et les installations sont parfaites mais j'ai été très decu de l'accueil. Nous avions une reservation de groupe et pourtant nous avons eu le tarif normal, il a fallut 20 minutes pour reussir a parler a quelqu'un. Les gens sans reservation passait plus vite que nous... En quittant nous avons attendu un bon 15 minutes juste pour rendre nos cadenas. Je ne comprends pas que ce soit si long et compliqué ...

Harriet T

INCREDIBLE! Best spa I have ever been to! I was there for 7 hours and could have stayed longer if I didn't have places to be. Great staff. Large facility with a whole range or different spa pools and rooms. I went on a Thursday and there was always lots of space in all areas. Towel and dressing gown are given to you free of charge when you enter. I would recommend bringing flip flops to walk around between areas. I was a little hesitant to visit after the recent mixed reviews but this is a MUST VISIT!

Pardyou

Very nice staff and the installations are nicely maintained, great view in the pool too !

Seena J

Spa is nice but staff treat you like children. They approach you as if it's your last strike on your first warning (talking). Also front desk people are either not trained or running a horrible check in software. Took 30 min to enter with no one in line????

Harvey Dede

(Translated) Nice place with varied activities. But the lack of staff made certain flagship activities such as the Laga baths unavailable and the employees were overwhelmed. In addition to the excavation work next to the overflow bath. Not a great experience. (Original) Bel endroit avec activités variées. Mais le manque de personnel à rendu certaines activités phares comme les bains Laga indisponibles et les employés étaient débordés. En plus des travaux d'excavation à côté du bain à débordement. Pas une belle expérience.

Nancy Rodrigue

(Translated) I do not recommend that you buy a gift card. We can't book online and when you go it's full ... (Original) Je ne vous conseil pas d'acheter une carte cadeau. Nous ne pouvons pas réserver en ligne et quand vous y allez c'est plein...

William F

Best spa in Canada. I will visit here every time I visit Quebec City

Ahmad Ayyub

We had a great time at Strom. We did not have an appointment booked as the place was only taking walk-ins for the thermal experience. We arrived at around 10:30am on a Monday and there was a line that reached the doors already. It took about 30 mins to clear the line. The spa is quite big for its location and most facilities overlook the river. There's multiple options for the thermal experience including a lazy river and a sauna "amphitheatre" with a view of the river. Apparently, we had to book a lunch spot when we registered but we were not told about that. So the restaurant seated us inside and only allowed us to eat appetizers (we went for the soup and cheeseboard). We also prepaid for the zerobody experience but we were not told that they can only take two customers at a time and the experience is for 30 mins. We ended up not doing it simply because we could not get a turn while we were there which was disappointing.

Lindsay Reid

I love Scandinavian spas... this one was magical - we opted for the added salt bath and when you lay back they have soothing music under the water and I almost fell asleep. If you get a massage don't be on time be 15 minutes early. It was amazing I'll be back just to come here again ♡

Laurence Roger

(Translated) The best spa ever. A little more expensive but worth the detour. The only downside is the Laguna salt bath which is expensive if it is not included in a package. Otherwise great !! (Original) Le meilleur spa de tous les temps. Un peu plus coûteux mais ça en vaux le détour. Seul bémol c'est le bain Laguna au sel qui coûte cher si on la pas d'inclus dans un forfait. Sinon super!!

Sarah Keller

Elegant, beautiful, but not quite as comfortable and relaxing as others.

Pierre Ramsay

Wow!!!

Maude Blanchet Léger (Pale Light)

(Translated) The places are very well maintained, the view is magnificent and there are many choices of baths and places of relaxation. We loved our experience. (Original) Les lieux sont très bien entretenus, la vue est magnifique et il y a beaucoup de choix de bains et de lieux de détentes. Nous avons adoré notre expérience.

Jonathan Dumont

Well, ive been told one price over the internet, go at the place, cost me twice as much and i cannot cancel due to their reservation politic. If you cancel they charge you anyway. Place is clean, well maintained, staff is friendly. Just make sure to triple check priciny before making reservation.

Aalaap Majgavkar

What a fantastic experience. We had to wait a few hours as it gets busy over the weekends but the wait was totally worth it. Make sure to have your water bottle and waterproof slip one/ slippers when you go. Book in advance

Yuanshu Cai

great view but the the service is horrible. Check in takes forever, so does check out. One of the toilet looks really gross when we first entered the changing room which upsets the experience at the very beginning. And that takes off one star. Otherwise it would be a 3 star experience.

Danielle Kaymore

A wonderful spa, once you get passed the front check in desk drama.

Sara-Émilie Laurin

(Translated) Magnificent spa with modern and original facilities. I enjoyed letting myself float in the spa where the water swirled and carried me away. I also liked the concern of the creators to make intimate spaces. The view of the river is also very popular! (Original) Magnifique spa avec des installations modernes et originales. J'ai apprécié me laisser flotter dans le spa dont l'eau tournoyait et m'emportait. J'ai aussi aimé le souci des créateurs de faire des espaces intimes. La vue sur le fleuve est aussi très appréciée!

Dimitri Diaz

(Translated) I was lucky enough to be able to do several spas in Quebec and clearly this one is in first place! I recommend ++ (Original) J’ai eu la chance de pouvoir faire plusieurs spas au Québec et clairement celui là est en première place! Je recommande ++

Joséphine

(Translated) Super beautiful, modern place with a view of the river! Very nice staff and available at all times. I loved my experience! Several saunas, spas, swimming pools and relaxation areas. Lots of room to rest; wide variety of chairs, benches and beds. Also several places covered or inside so if it rains there is no problem! Don't cancel your day. The Spa in Vieux-Qc is well located and very easy to get there. Ample free parking. Very good food but expensive and not a lot of choice. Brownies to try !!! I will go back for sure! (Original) Endroit super beau, moderne avec vue sur le fleuve! Personnel très gentil et disponible en tout temps. J'ai adoré mon expérience! Plusieurs saunas, spas, piscines et aires de détente. Beaucoup de place pour se reposer; grande variété de chaises, bancs et lits. Aussi plusieurs endroits couverts ou à l'intérieur donc s'il pleut il n'y a aucun problème! Ne canceller pas votre journée. Le Spa dans le Vieux-Qc est bien situé et très facile pour s'y rendre. Grand stationnement gratuit. Nourriture très bonne mais dispendieux et pas beaucoup de choix. Brownies à essayer!!! J'y retournerai c'est certain!

Diana Tomasella

Omg 10* experience!!!

Bellyful Noms Ottawa

It was a decent getaway for a dip in some water. I wanted to like this place, but the customer service and the lack of a mature spa vibe killed my liking for this place. There were children and young adults taking selfies and people on their phones. The noise level from the chatter was inappropriate for a spa that could have been otherwise relaxing. The food was OK and far too pricey for what we received. I waited twenty minutes to return my bracelet/key that was not used for purchases at the spa. It seemed like the three couples behind were also unhappy and frustrated with the wait just to drop off a key. I would not recommend this spa to anyone.

Naeim Roudehchi

Okay This is probably the best Strom ever! from the check in until finish the staff were super nice and very helpful. very clean locker rooms and overall the suroundings were constantly being cleaned and wiped by staff. They have the lazy river type of pool that is extremely relaxing and the fact that there is a walk out pool from the basement of structure is just excellent. The view of the river with moving ice chunks are just the cherry on top. Highly reccommend this location for all the Spa lovers. A unique experience

Gabriel Boudreau

(Translated) Superb experience. The spa is beautiful and new. Very modern and clean. The staff is welcoming and smiling. Fast service restaurant and surprising meal. The massage therapists do excellent massages. I recommend Caroline R. for her excellent service and listening skills. In short, my first Strom Spa experience. To do it again soon :) (Original) Superbe experience. Le spa est magnifique et neuf. Très moderne et propre. Le staff est acceuillant et souriant. Restaurant service rapide et repas surprenant. Les massotherapeutes font d'excellent massages. Je recommande Caroline R. pour son excellent service et son écoute. Bref ma première expérience Strom Spa. À refaire bientôt :)

Yasmine Bouchakour

Very nice experience, clean spa, nice spot.

jeremy petrus

(Translated) Nice place with nice view of the river, very clean, I loved the experience! (Original) Bel endroit avec jolie vue sur le fleuve, très propre, j’ai adoré l’expérience!

solveig camiré

(Translated) Excellent spa. Very beautiful, peaceful and pleasant. The hot river is great, the dry saunas are really beautiful and the Epson salt bath is just super relaxing. Without forgetting the view of the Saint Lawrence. Everything is there :). (Original) Excellent spa. Très beau, tranquille et agréable. La rivière chaude est top, les saunas secs sont vraiment beaux et le bain au sel d’Epson est tout bonnement super relaxant. Sans oublier la vue sur le saint Laurent. Tout y est :).

Martine St-Onge

(Translated) Paradise on Earth. Four hot / cold stations including two dry saunas and two steamers, in addition to a current bath where you can be transported. All with a magnificent view of the river, one would believe in it. An infratherapy room, a very large floating bath that are worth the experience. Superb indoor and outdoor resting places, with heated bedroom doors. Ultra soft bathrobes. Various treatment services offered including massages. Interesting zero body and light therapy experience. Appropriate relaxing music and a wonderful smell of euchaliptus. North Restaurant with gourmet cuisine. Very large cloakroom with showers and hairdressing / makeup station, impeccable cleanliness. Lots of parking. We come back to it again and again. (Original) Le paradis sur terre. Quatres stations chaud/froid incluant deux saunas secs et deux vapeur, en plus d'un bain à courant ou on s'y laisse transporter. Le tout avec une vue magnifique sur le fleuve, on s'y croirait dedans. Une salle d'infratherapie, un très grand bain flottant qui valent l'expérience. Superbes lieux de repos interieurs et extérieurs, avec des portes robes de chambres chauffants. Peignoirs ultra moelleux d'ailleurs. Divers services de soins offerts dont des massages. Expérience zero body et luminotherepie interessantes. Musique relaxante appropriée et superbe odeur d'euchaliptus. Restaurant Nord avec une cuisine gastronomique. Tres grand vestiaire avec douches et station de coiffure/maquillage, propreté impeccable. Beaucoup de stationnement. On y revient encore et encore.

France Bernier

(Translated) Superb discovery and superb Nordic spa experience. Relaxation guaranteed. The hot baths are super nice outdoors. The reception is satisfactory. The little extra you can have dry towels throughout the visit. (Original) Superbe découverte et superbe expérience du spa nordique. Relaxation garantie. Les bains chauds sont super agréable en extérieur. L'accueil est satisfaisant. Le petit plus on peut avoir des serviettes sèches tout au long de la visite.

Juan Carlos Suarez

(Translated) Traveler living in the south of France, I have never done a Spa like here. My first impression upon entering was therefore Wow !!! Imagine the calm, the frozen St. Lawrence River in front of you, and the snow that surrounds you. A zenitude that feels good. There are several pools: hot water, cold water, sauna, hammam, shower with exfoliation with salts that smell of eucalyptus essential oil. We took advantage of each infrastructure. Warm with intermittent cold. Rest rooms are also present throughout the site. Silence is essential at the Spa, so we really enjoy this moment of relaxation. Hooks allow you to hang bathrobes and towels (free) before each pool. And little more, it is heated by lamps above. What I liked the most because it is a little atypical is the floating pool. You lie down in hot water (indoor pool) and very salty. Because of this, you simply float. Immerse your head back, ears under water and close your eyes. Music is played underwater. The body is completely abandoned. The restaurant offers a nice menu. Great time, I recommend 100%. Petis flats: parking quickly full, check out a bit long and no free provision of sandals (think of yours). No mid-day rates either (Original) Voyageuse habitant dans le sud de la France, je n'ai jamais fait de Spa comme ici. Ma première impression en entrant fut donc Wow!!! Imaginez le calme, le fleuve saint Laurent gelé en face de vous, et la neige qui vous entoure. Une zenitude qui fait du bien. Il y a plusieurs bassins : eau chaude, eau froide, sauna, hammam, douche avec exfoliation aux sels qui sentent bons l'huile essentielle d'eucalyptus. Nous avons profité de chaque infrastructures. Du chaud avec intermittence de froid. Des salles de repos sont également présentes sur tout le site. Le silence est de rigueur au Spa, donc on profite vraiment de ce moment de détente. Des crochets permettent de pendre peignoirs et serviettes (offerts) avant chaque bassin. Et petit plus, c'est chauffé par des lampes au dessus. Ce que j'ai le plus apprécié car c'est un peu atypique, c'est le bassin flottant. Vous vous allongez dans une eau chaude(bassin en intérieur) et très salé. De ce fait, vous flottez tout simplement. Plongez votre tête en arrière, oreilles sous l'eau et fermez les yeux. De la musique est émise sous l'eau. Le corps est complètement à l'abandon. Le restaurant propose une jolie carte. Super moment, je recommande à 100%. Petis bémols : un parking vite plein, un check out un peu long et pas de mise à disposition gratuite de sandales (pensez aux vôtres). Pas de tarifs de mi journée non plus

Benjamin Lemay

(Translated) Pleasant experience, clean place. The service at the reception is long, I think it could be improved. Adding the moisturizer would be perfect. (Original) Expérience agréable, endroit propre. Le service à la réception est long, je pense qu'il peut-être amélioré. En ajoutant la crème hydratante, ça serait parfait.

Claudia

Maybe my expectations of this place were higher but it is ok nothing wow. The restaurant the service was slow,the view from the restaurant average they should shovel and that way we can se the st Laurence river and have more confortable sitting more relax ...in general the spa It is missing more coziness.

Corinne Berthold

(Translated) Spa 5 *, magnificent installations, enchanting site. The beautiful stops here. Disappointing procedures. Cannot book online and over the phone for people with gift cards or vouchers. The only option is to add the comfort option for an additional $ 25 per person, which is abusive under the circumstances. As if the users who have already paid (either a gift card or a voucher) are less important than the new users to whom they have not yet had access to their money! What a desappointment! If I book in a hotel, with a gift card, I will be guaranteed a room: I won't have to wait in the lobby to make sure I have a place! Incomprehensible and no openness on the part of the team to accommodate this. Customers who have already paid for their entry must show up on site and hope to get one! Disappointing, really. (Original) Spa 5*, Installations magnifiques, site enchanteur. Le beau s'arrête ici. Procédures décevantes. Réservation impossible en ligne et au téléphone pour les gens ayant des cartes-cadeaux ou des bons d'échange. La seule option est d'ajouter l'option confort pour 25$ de plus par personne, ce qui est abusif dans les circonstances. Comme si les utilisateurs qui ont déjà payé (soit une carte cadeau, soit par bon d'échange) sont moins importants que les nouveaux utilisateurs à qui ils n'ont pas encore eu accès à leur argent! Quelle déception! Si je réserve dans un hôtel, avec un carte-cadeau, on va me garantir une chambre : je ne devrai pas attendre dans le lobby pour m'assurer d'avoir une place! Incompréhensible et aucune ouverture de la part de l'équipe pour accommoder ceci. Les clients ayant déjà payé leur entrée doivent se présenter sur place et espérer en avoir une! Décevant, vraiment.

Mohammad Baradaran

This is the best spa ever!! Every thing great, beautiful and fancy views, so clean, everything provided for the visitors. But i think the resturant inside, is limited in the menu(dishes, drinks..).

Charlotte Charlotte

(Translated) The place is certainly quite unique with the river in the background, many experiences available and the layout is very good with several resting places, fireplaces but it seems that all this has a price, salty like the floating bath. If spas are your thing and you have the budget, treat yourself, otherwise there are cheaper alternatives. (Original) L'endroit est certes assez unique avec le fleuve en arrière plan, nombreuses expériences disponibles et l'aménagement est très bien avec plusieurs endroits de repos, des foyers mais il semble que tout ceci a un prix, salé comme le bain flottant. Si les spas sont votre dada et vous avez le budget, gâtez-vous, sinon il y a des alternatives à meilleur coût.

Dana Conrado

Best mom day w/my girlfriends! The salt pool is unbelievable. You can find many different corners to chill in...hammocks, room w/cushy mats on the floor, over looking the St. Lawrence. And don't forget the salt scrub station outside the dry sauna! Waiting for a sunny day to return.

Mohammad Reza Nabizadeh

If there is only one place in Quebec City that worth flying for 6 hours from Vancouver to it, that would be the Strøm spa. Great team, incredible masseuse and masseur, and relaxing ambiance. Pro tip: Book a Swedish absolute massage early in the morning and then enjoy the thermal experience for the rest of the day.

Amanda Brandimore

Beautiful space. Massage with François was awesome.

Caroline Busseau

(Translated) Many ponds and even with the pandemic, we do not feel that there are too many people on the site. However, no disinfection of the relaxation areas. (Original) Beaucoup de bassins et même avec la pandémie, on ne sens pas qu'il y a trop de monde sur le site. Cependant, aucune désinfection des espaces de détente.

Alexandre Cusson

Awesome place to relax! And the food is great as well. I highly recommend it to anyone visiting Quebec city.

Marylou Clermont

(Translated) Disappointed with customer service! I had booked a relaxing day with an evening at the restaurant at a certain price .. and unfortunately my wife had fallen ill at that time (it was before the covid) so I thought that a change of date would have could be done but no .. the man on the phone told us to come even if my spouse was sick, nice for the other clients of the center .. suddenly I lost money for nothing, nice for a first experience???? (Original) Déçu du service clients ! J'avais réservé une journée détente avec soirée au restaurant à un certains prix.. et malheureusement ma conjointe était tombée malade à ce moment là (c'était avant le covid) de ce fait j'ai pensé qu'un changement de date aurait pu s'effectuer mais non.. le monsieur au téléphone nous a dit de venir même si ma conjointe était malade, sympa pour les autres client du centre.. du coup j'ai perdu de l'argent pour rien, sympa pour une première expérience????

Solution IRS Inc

(Translated) Very disappointed with customer service. no flexibility, no consideration. We booked the full day with massage, when we got there we were told that we could not receive massages. We still offered to spend the day but we wanted to reimburse the massages. They categorically refused. Losing customers who still agree to pay for the day despite the inconvenience is really unfortunate. (Original) Très déçu du services à la clientèle. aucune flexibilité, aucune considération. Nous avons réservé la journée complète avec massage, rendu sur place on nous annonce qu'on ne pourra pas recevoir les massages. On propose quand même de passé la journée mais on désirait faire rembourser les massages. Ils ont refusé catégoriquement. Perdre des clients qui acceptent quand même de payer pour la journée malgré les désagréments c'est vraiment malheureux.

christina gauvin

A place where you can relax, renew yourself,take some sun,fresh air enjoy the scenery,have a bit to eat ,sip on something to drink either with company or by yourself. Taking a break from a busy schedule and pamper yourself!

Guillaume Tardif

(Translated) If you know how to book a massage I would like you to share it with me. I have called 3 times today (November 9) and even with a 15 minute wait each time, no response. I am taking the time to write, because exactly the same situation happened this summer. I can make a barbershop appointment in 30 seconds on an app, there must be some way to do it for a massage if you can't afford someone to answer the phone. (Original) Si vous savez comment réserver un massage j’aimerais que vous me le partagiez. J’ai appelé à 3 reprises aujourd’hui (9 novembre) et même avec 15 minutes d’attente à chaque fois, aucune réponse. Je prends le temps d’écrire, car exactement la même situation est arrivé cet été. Je suis capable de prendre un rendez-vous au barbershop en 30 secondes sur une application, il doit bien avoir moyen de le faire pour un massage si vous n’avez pas les moyens que quelqu’un réponde au téléphone.

Jessica Changeat

(Translated) The facilities in Quebec are extraordinary. It's more expensive than elsewhere, but it's worth the cost. The catch. Too long to home. I wasted 45 minutes waiting. Each customer spends an average of 8 minutes at the counter ... it's just unacceptable. (Original) Les installations de Québec sont extraordinaires. C'est plus cher qu'ailleurs, mais ça vaut le coût. Le hic. Trop long à l'accueil. J'ai perdu 45 minutes à attendre. Chaque client passe en moyenne 8 minutes au comptoir... c'est juste inacceptable.

Martin Hudon

(Translated) My partner contacted the Strom reservation line for the Quebec thermal experience on Thursday November 4th between 11:45 and 12:00. The counselor told her that there was no point in making an appointment since there were still many open time slots. I was surprised to be refused entry after going down to Quebec because the spa was full. Furious, I politely agreed to be placed on the waiting list. Nasty communication problem. I love Spa Strom, I often take advantage of the Ile-des-Sœurs and St-Hilaire facilities, and I don't hesitate to visit Montreal-Quebec for the pleasure of the floating bath. However, the only romantic weekend that we give each other each year has just been singularly marred. No matter what you are told: BOOK YOUR EXPERIENCE and have a better day !!! (Original) Ma conjointe a contactée le ligne de réservation Strom pour l’expérience thermale de Québec jeudi le 4 novembre entre 11:45 et 12:00. La conseillère lui a affirmé qu’il était inutile de prendre rendez-vous puisqu’il restait de très nombreuses plages horaires ouvertes. J’ai eu la surprise de me faire refuser l’entrée après être descendu à Québec parce que le spa était plein. Furieux, j’ai tout de même poliment accepté d’être placé sur la liste d’attente. Méchant problème de communication. J’adore les Spa Strom, je profite souvent des installations de l’Ile-des-Sœurs et St-Hilaire, et je n’hésite pas pour faire Montréal-Québec pour le plaisir du bain flottant. Hors, le seul week-end d’amoureux que nous nous offrons annuellement viens d’être singulièrement entaché. Peut importe ce qu’on vous dit: RÉSERVEZ VOTRE EXPÉRIENCE et passez ainsi une meilleure journée!!!

DeepDishSpecial

Amazing experience. Super relaxing and fun with so many activities to do! Would highly recommend you come here with your loved ones. Food was also great!

René Jean

(Translated) The phone rings and never gets an answer. No return by email even after 48 hours. Day without reservation possible on their site. When we get there, we must be on a waiting list and we have 10 minutes to respond or our turn will be canceled. We are offered to come later in the evening for the same price and enjoy less than 3 hours in the facilities. So we can say that the service is poor. Strom spa, you will only get me as a client because I have a gift certificate. This will be the last time I show up to put myself on a waiting list with you. (Original) Le téléphone sonne sans jamais avoir de réponse. Aucun retour non plus par courriel même après 48h. Journée sans réservation possible sur leur site. Arrivé sur place, on doit être sur une liste d’attente et nous avons 10 minutes pour répondre sinon notre tour est annuler. On nous offre de venir plus tard en soirée pour le même prix et profiter de moins de 3h dans les installations. On peut donc dire que le service est médiocre. Strom spa, vous m’aurez comme client seulement parce que j’ai un certificat cadeau. Ça sera la dernière fois que je me présente pour me mettre sur une liste d’attente chez vous.

Luc Laprise

(Translated) I would like to thank Mr. Tristan Roy very much for his excellent service. He understood the expressed need, the therapeutic massage was of quality and professional. Attentive and competent, I recommend him to everyone! The place is heavenly with an incredible view! (Original) Je remercie infiniment monsieur Tristan Roy pour son excellent service. Il a su comprendre le besoin exprimé, le massage thérapeutique était de qualité et professionnel. Attentif et compétent, je le recommande à tous! L'endroit est paradisiaque avec vue incroyable!

Veronique Berube Therriault

(Translated) Large site, infrastructures and practical and refined design. The (37) salt floating bath was closed when I was there (for maintenance) and they did not warn us the day before when we called to reserve. Parking is limited for the capacity of the site but still sufficient. (when the cars are better parked) (Original) Grand site, infrastructures et design pratique et épuré. Le bains flottant aux (37) sels était fermé quand j'y étais (pour maintenance) et il ne nous ont pas averti la veille quand on a appelé pour réserver.. le stationnement est limité pour la capacité du site mais toutefois suffisant ben été (lorsque les voitures sont mieux stationnées)

Chloe Shink

Great view, modern installations, big bath, i loved it!

Zuriko135

Bruh... ☺

Jonathan Grenier

(Translated) A magnificent view of the river, large space that offers several stations so not too much traffic in the hot bath. I loved the space to exfoliate the body. The downside is parking, many spaces but it should have someone to manage the people who are parking it. (Original) Une vue magnifique sur le fleuve, grand espace qui offre plusieurs stations donc pas trop de trafic dans les bain chaud. J'ai adoré l'espace pour s'exfolier le corps. Le point négatif est le stationnement, plusieurs espaces mais il devrait avoir quelqu'un pour gérer les gens qui ce stationne.

Emilie Courtemanche Carle

(Translated) The really cool Spa the only problem was the very, very long reception. In addition, there is a young man with medium hair who has to go and do some tutoring on how to talk to clients ... (Original) Le Spa vraiment cool le seul problème l'accueil très très long. En plus ya un jeune homme cheveux mi long qui doit aller faire quelque cours de comment parler avec les clients...

Helene Dallaire

(Translated) Warm welcome, 5 ☆ massage and what about the facilities. Truly a great experience. Its worth the detour (Original) Acceuil chaleureux, massage 5☆ et que dire des installations. Vraiment une belle expérience. Sa vaut le détour

Marilou Demers

(Translated) I loved my experience and I will repeat it. Courteous and easy staff for information. (Original) J'ai adoré mon expérience et je vais la renouvellé. Personnel courtois et facile pour les informations.

Martin Prenoveau

(Translated) It is advisable to book or arrive very early (Original) Il est conseillé de réserver ou d'arriver très tôt

Thierry Boutin

(Translated) Beautiful spa, just perfect location and fire design! The site is huge with several elements that can not be found elsewhere (lazy river for example)! Even when there are a lot of people, it does not feel too much considering that there is a lot of installation (sauna, hot and cold bath, rest room) there is just the infinite pool which is a little too busy to my taste! Very effective therapeutic massage too, very friendly and efficient staff! The reception and the exit very fast too! (Original) Magnifique spa, juste parfait emplacement et design de feu! Le site est gigantesque avec plusieurs éléments qu’on ne retrouve pas ailleurs (lazy river par exemple)! Même quand il y a beaucoup de monde, on ne le sent pas trop vu qu’il y a beaucoup d’installation (sauna, bain chaud et froid, salle de repos) il y a juste la piscine infinie qui est un peu trop achalandé à mon goût! Massage thérapeutique très efficace aussi, personnel très aimable et efficace! L’accueil et la sortie très rapide aussi!

Alexandra Bernard

(Translated) The most beautiful and the best thermal experience ever !!! The eucalyptus steam bath is just exceptional, a big crush. I tried the Laga floating bath and it is such a relaxing and amazing experience. Several spas, baths and relaxation areas. An urban and modern spa in town with a superb view of the St. Lawrence River, in addition to free parking. I recommend it x 10,000,000 and I go back for sure! (Original) La plus belle et la meilleure expérience thermale à vie!!! Le bain vapeur à l'eucalyptus est juste exceptionnel, un gros coup de cœur. J'ai essayé le bain flottant Laga et c'est tellement relaxant et étonnant comme expérience. Plusieurs spas, bains et zones détentes. Un spa urbain et moderne en ville avec une superbe vue sur le fleuve St-Laurent, en plus du stationnement gratuit. Je le recommande x 10000000 et j'y retourne c'est assuré!

Damien Burns

The thermal spa experience is absolutely amazing. There’s a great mix of indoor and outdoor pools, dry saunas, steam rooms, and some very cold pools to take a quick dip in after one of the hot experiences. Unfortunately the same positives can’t be said about the staff there. When I arrived at reception, the guy was super unfriendly and unhelpful. My next unpleasant interaction with staff came when I took a quick dip in the freezing cold pool (after a steam room session), and I let out a quick little squeal when I entered the VERY cold bath. He came over to me and told me to be quiet and that I was disturbing the peace of the others. I honestly thought he was joking. Well, 2 minutes later, 3 old ladies went to take a quick dip in the freezing cold pool, they too let out a little squeal upon entering (isn’t that natural and normal?) and they also got told off by the same staff member. I understand it’s a peaceful and quiet place, but the strict staff take it way too far. I felt like a naughty kid at school - and I don’t even talk much! So it’s 5 stars for the thermal experience, 1 star for the staff - so a total of 3 stars.

Big Bong

(Translated) What an amazing spa. Full of amenities for all tastes. There are vegan restaurant options. The only downside in my opinion is that all the baths are a approx. 102, which is hot enough when it does not tolerate heat. (Original) Quel spa extraordinaire. Pleins d'aménagements pour tout les goûts. Il y a des options vegans au resto. Le seul bémol selon moi est que tout les bains sont a env. 102, ce qui est assez chaud quand l'on ne tolère pas la chaleur.

Geneviève Rousseau-Myrand

(Translated) Love the facilities, but the customer service is so disappointing. Waiting 25 minutes before being able to speak to a customer service representative to make an appointment is a very poor start to a moment of relaxation. Then, we have to answer multiple questions and it is not even possible to pay immediately or to reserve for the restaurant. We must reserve the same day, let's hope that there is room. Why not allow your customers to book on the Internet as in all other SPAs. (Original) J'adore les installations, mais le service client est tellement décevant. Attendre 25 minutes avant de pouvoir parler a un représentant de service client pour prendre un rendez-vous c'est une très mauvaise entrée en la matière pour un moment de détente. Ensuite, nous devons répondre à de multiples questions et il n'est même pas possible de payer toute suite ou encore de réserver pour le resto. Il faut réserver la journée même, espérons qu'il reste de la place. Pourquoi ne pas permettre à vos clients de réserver sur Internet comme dans tous les autres SPA.

Alireza Zhirafar

Best experience we had in Quebec City. We spend our whole Sunday there almost lol. The massage was amazing. All the pools and saunas are beyond perfect. I highly recommend everyone goes to Quebec City, try this place.

Mathilde Hervieux

(Translated) Great location, good restaurant, there are several rest rooms, all different, indoor and outdoor baths, really pleasant salt shower. One of my favorite spa! (Original) Super emplacement, bon resto, il y a plusieurs salles de repos, toutes différentes, bains intérieurs et extérieurs, douche au sel vraiment agréable. Un de mes spa préféré !

Ryan Ace

Pools are great, service in front is good . But the bistro, not a lot of choices for the food, overpriced, smallest portion you can ever find, and slowwwwwww food prep. 30 min and counting.

Médina Cayer

(Translated) Exceptional. The site is beautiful, everything was well thought, heated sidewalks outside to dry towels. It is best to go out of peak times. The restaurant has beautiful plates, delicious and original. Only flat, cell are tolerated, so tourists who walk around with their phones are part of the decor. People should be warned to remain silent because nobody reads the regulations on entry. (Original) Exceptionnel. Le site est magnifique, tout a été bien pensé, des trottoirs chauffants aux sèches serviettes extérieur. Il est préférable d’y aller hors des heures achalandées. Le resto a de belles assiettes, délicieuses et originales. Seul bémol, les cellulaires sont tolérés, donc les touristes qui se promènent avec leurs téléphones font partie du décor. Les gens devraient être prévenus de rester silencieux puisque personne ne lit les règlements à l’entrée.

Guyaume R.

(Translated) Let's start with the positive ????. The facilities are modern, spacious, clean and the view of the river is unique. The spa experience itself is virtually perfect! Now would I go back? Yes and no. Yes, because I already have a gift certificate that I don't want to lose ????. No, because the customer experience is deficient in several aspects. Indeed, please it is impossible to go there directly without a reservation, you will be told quickly enough by the staff. It's such a trendy and popular place that it absolutely takes a reservation to set foot there ????. Note that if you have a gift certificate and want to book in advance, you will also have to pay an additional $ 10-25 (depending on the time of year) per person to secure your reservation. Now that you've booked, get ready to queue for a while to check in. If you are part of the society and have not booked a massage in addition to the thermal experience: "please take the right lane" (translation: we will make you wait longer). After 10 minutes of waiting I was finally the next person in my line to be able to go through the check in, I saw the light at the end of the tunnel! Unfortunately 7 people (who all arrived after me) had massage reservations and all came before me. It is not complicated, the massage = fast track pass and the others take your troubles patiently. I sincerely wondered if the point was to frustrate clients so that they could enjoy the relaxation even more afterwards. I want to make it clear that the people who were directly behind me had to wait a very long time as well. Indeed, I had time to go to the locker room, to change (at least 5 min) before the people who were immediately after me could finally access the check-in counter. Summary: Customer service exists only for those who spit out the cash. There is a reservation fee if you have a gift card (poisoned gift ????). Otherwise, once you finally access the site, the experience is good! (Original) Commençons avec le positif ????. Les installations sont modernes, spacieuses propres et la vue sur le fleuve est unique. L’expérience spa en tant que tel est pratiquement parfaite! Maintenant, est-ce que j’y retournerais? Oui et non. Oui, car j’ai déjà un certificat cadeau que je ne veux pas perdre ????. Non, car l’expérience client est déficiente sur plusieurs aspects. En effet, veuillez il est impossible de se rendre sur place directement sans réservation, vous allez vous le faire dire assez rapidement par le staff. C’est un endroit tellement branché et populaire que ça prend absolument une réservation pour y mettre les pieds ????. À noter que si vous avez un certificat cadeau et que vous désirez réserver à l’avance, il vous faudra également débourser 10-25$ (dépend du moment de l’année) supplémentaire par tête pour assurer votre réservation. Maintenant que vous avez réservez, préparez vous à faire la file un bout de temps pour le check in. Si vous faites partie de la plèbe de la société et que vous n’avez pas réservé de massage en plus de l’expérience thermale: “veuillez prendre la file de droite”(traduction: nous vous ferons attendre plus longtemps). Après 10 minutes d’attente j’étais enfin la prochaine personne de ma file a pouvoir passer au check in, je voyais la lumière au bout du tunnel! Malheureusement, 7 personnes (qui sont toutes arrivées après moi) avaient des réservations massage et sont toutes passées avant moi. Ce n’est ps compliqué, le massage = passe fast track et les autres prenez votre mal en patience. Je me demandais sincèrement si le but était de frustrer les clients afin qu’ils profitent encore plus de la détente par la suite. Je tiens à préciser que les personnes qui étaient directement en arrière de moi ont dû attendre très longtemps aussi. En effet, j’ai eu le temps de passer au vestiaire, de me changer (au moins 5 min) avant que les personnes qui étaient tout de suite après moi puissent enfin accéder au comptoir pour le check in. Résumé: Le service à la clientèle existe seulement pour ceux qui crachent le cash. Il y a des frais de réservation si vous avez une carte cadeau (cadeau empoisonné ????). Sinon, une fois que vous accéder finalement au site, l’expérience est agréable !

Tania Lorini

My husband and I went to Strom Spa while on our honeymoon in Quebec City. Loved the thermal experience with the variety of bath temperatures, the saunas, and the relaxation spaces! The lazy river was our favourite! The bistro had delicious dishes with tasty drinks as well. We are planning our next visit!

Seyed M. Tabaie

Amazing place for relaxing

Mochi Sinclair

Super good food, awesome service and for a first time going to a spa, it was a really good day !

Alice Pomme Brodu Geant

Awesome spa!! A bit expensive but worth it! I wish we could make reservations because we had to wait in front for an hour.. we called right before going and the lady said it was fine and no reservation was needed.... The restaurant was also full and we could not eat. The spas are really clean and a lot of different experiences so that was really nice. I loved the different stations. Finally I also wish a little more gardening was done.. everything is beatyful but you have chunks of rocks and poorly grown grass everywhere lol. I would definitely go again! Also: salt pool is awesome and worth the 20$ supplement! But for girls: DO NOT SHAVE THE DAY BEFORE OR THE SAME DAY! Salt will destroy lol

Marianne Auclair

(Translated) 1h45 'to wait outside. 3 young girls at the counter including 2 in training who could not answer the customers due to lack of knowledge of their work. (Original) 1h45' à attendre dehors. 3 jeunes filles au comptoir dont 2 en formation qui ne pouvaient répondre aux clients faute de connaissances de leur travail.

Lenny Colangelo

Very modern, clean, and relaxing. Not overly busy (although not sure if that is due to covid limitations). Restaurant was booked up so make sure you make a reservation ahead of time if you plan on sitting down to eat or drink. Will definitely come back next time we are in Quebec city.

7 Aoufoussi Yasmina

Horrible experience when you have a gift card and bad customer service. Couldn't make a reservation unless we paid 25$ extra each on top of our gift card... Which isn't the case otherwise. Complete nonsense. We came all the way from Montreal for this, but had to return back because we were given the wrong information on the phone about this whole reservation thing and availability. The girl at the front desk did everything she could, she was great. The administration should really change how they treat people with gift cards... It feels very "money hungry" to me to be treated differently because we already paid.

Lorraine Langevin

(Translated) Very nice place to relax! Many pools are available, this Ui allows you to feel comfortable there, not on top of each other (during Covid-19). Very well maintained, and very well laid out! Super moment! (Original) Très beau lieu de détente ! De nombreux bassins sont disponibles, ce Ui permet de s'y sentir à l'aise, pas les uns sur les autres (en période de Covid-19). Très bien entretenu, et très bien aménagé ! Super moment !

Shimoda

Nice place to relax along the rivernat night.

Áine

???????????????????? We came here last February with friends who live in the area, and we absolutely loved it. We came again yesterday July 12, stayed most of the day, and ate at the restaurant. The food was delicious and the service was excellent. The spa itself is of course outstanding. We wish there was one outside of Boston. But we do love visiting Quebec????????????????

David Hopkinson

It's a lovely experience and soaking in the 39 degree infinity pool with a view of the St Lawrence is amazing. The lazy river was fun too although felt mildly lethargic as opposed to entirely lazy. The only thing we felt was missing was (from a newcomer's perspective) was an instruction manual with a suggested order of saunas and pools for maximum effect.

Daniel Sourani

The spa itself was very clean, and all of the pools, saunas and other experiences were well maintained and very enjoyable! We loved how quiet and respectful all the guests were of the volume policies. We opted for the package that included a massage, boreal wrap and access to the saltwater float pool and collectively, these were our favourite parts of our visit. The only disappointment was in the service and food. Our package included a cocktail and "gourmet boreal dish" but upon checking in that morning, we were told that the restaurant was closed and that we would be offered an egg sandwich or veggie wrap instead along with a bottled smoothie. The sandwich was small and arrived still wrapped in plastic and the smoothie wasn't great. For a day that cost us $400, I would have appreciated a phone call in advance or a refund for the food portion instead of a wrap that I'd expect to be served on an airplane.

Sarah-Marie Larivière

(Translated) Nice spa, very modern and generally very good service. The facilities are however quite noisy, which is not always optimal for resting. The people providing care sometimes seem expeditious in their techniques, which does not live up to the potential of the care offered. Nevertheless, it is a very pleasant spa! (Original) Beau spa, très moderne et service généralement très bien. Les installation sont cependant assez bruyante, ce qui n’est pas toujours optimale pour le repos. Les personnes offrants les soins semblent parfois expéditifs dans leurs techniques ce qui n’est pas à la hauteur du potentiel des soins offerts. Néanmoins, c’est un spa très agréable!

Guillaume Michaud

(Translated) Best relaxation center in Quebec. The view, the salt pool, the log fires, the terrace and plenty of space for everyone. Even when the parking lot announces a lot of traffic, the baths are quite large and no effort is required to find a place. We will come back to this .... several times. (Original) Meilleur centre de détente de Québec. La vue, la piscine au sel, les feux de bois, la terrasse et en masse d'espace pour tous. Même lorsque le stationnement annonce un fort achalandage, les bains sont assez grand et aucuns efforts n'est requis pour trouver une place. Nous y reviendrons.... plusieurs fois.

Nancy Leduc

(Translated) Great place, beautiful relaxing site. Smiling staff. Apart from the lack of devices for light therapy (only one available) We had a great day. (Original) Super endroit, beau site relaxant. Personnel souriant. Mise a part le manque d'appareils pour la luminothérapie (un seul disponible) Nous avons passe une belle journée.

Ines Lucia Fernandez Valdivieso

Very relaxing experience. An area near one of the cold pools was icy and I almost fell ( no warning).

Elisabeth Dupuis

(Translated) Poor customer service. Impossible to reach on the phone. The booking conditions on the web are clear, no reimbursement even in cases of force majeure and they will not want to accommodate you. So think about it before you book or go. (Original) Service à la clientèle déficient. Impossible à rejoindre au téléphone. Les conditions de réservation sur le web sont claires, pas de remboursement même en cas de force majeure et ils ne voudront pas vous accomoder. Donc pensez y bien avant de réserver ou d'y aller.

Philippe Bueche

(Translated) Nice experience but then what a disaster in terms of compliance with sanitary measures. No one on the site makes the slightest remark about wearing a mask, which is very poorly respected, or not at all ... that does not detract from the services, the welcome and the magic of the place, but please, make sure that the rules are respected. measures (Original) Belle expérience mais alors quelle catastrophe au niveau du respect des mesures sanitaires. Personne sur le site fait la moindre remarque sur le port du masque, très mal respecté, voir pas du tout… ça n’enlève rien aux services, à l’accueil et à la magie de l’endroit, mais svp, faites respecter les mesures

Queen Stephanie

(Translated) Favorite for the facilities, Stressful and expeditious welcome. They refused the gift card and did not advise me to reserve for the bistro at the reception and there was no room left. (Original) Coup de coeur pour les installations, Accueil stressant et expéditif. Ils ont refuser la carte cadeau et ne m'ont pas aviser de réserver pour le bistro à l'accueil et il ne restait plus de place.

Marie Pier Audet

(Translated) Wow, what a great experience. Although there were quite a few people, the wait was worth it. Magnificent view of the river, several baths and rest rooms. One of the most beautiful Nordic spas in Quebec! (Original) Wow, quelle belle expérience. Bien qu'il y avait pas mal de monde, l'attente en valait la peine. Vue magnifique sur le fleuve, plusieurs bains et salles de repos. Un des plus beaux spas nordiques du Québec!

Joseph Zeitoune

One of the most beautiful spas i have visited..the salt pool was a highlight as was all the saunas and outside pools..they even have a lazy river..we took the adventure package..worth it

Kaylee Lin

Lovely thermal spa just a 20min walk from Old Quebec. A friend of mine recommended me to go during my trip and I'm so happy I went, it was definitely the highlight of my short stay! There are lots of different indoor and outdoor pools with different temperatures. As well as different steam rooms, saunas, etc that you could walk into. The whole place overlooks the river, and there is an infinity pool outside as well. The changing room is very spacious, they have several hair dryers and hair straighteners available for use. Lots of water fountains everywhere, so make sure to bring a bottle with you. The only thing that I found a bit awkward is that when we entered, they didn't give a list of rules or anything. But then when we were in the pools, the staff walking around would come and shush us for talking too loudly, or come by to make us put our phones away in certain areas. It felt like being watched by teachers during a test at school. Would've been helpful to know the rules upfront. (They do have signs posted around that ask people to be quiet, but it's just a bit strange for someone to come by several times and make the shushing gesture at you..)

Christophe MERLIER

I booked the Spa as a surprised gift for my Wonder Woman. The place is ideally located in front of the river. We went after 4 pm and it was dark, contributing to a very special lovely vibe, looking at the light from the outside hot pool. We did relax and enjoyed the facilities. We also booked the bain laga and enjoyed floating for a good 30 mn. I was a bit disappointed by the staff member having a loud conversation close to the relax room, marques as quiet and asking to whisper. We changed place and went to another room to be disturbed by a staff member trying to replace fake candles. This relaxing room should be respected as it is, especially by the staff. The desk was a bit chaotic. I had to take my girlfriend clothes in my locker because hers was missing. It was a good experience thanks to the lovely place but the staff needs to be more attentive. I will give it another try

Erich Simard

Fun relaxing Just have to be quiet

Marie-Pier Paquet

(Translated) Beautiful decorations! On the other hand, some corners closed because of renovations or cleaning and we pay the same price .. shame .. relaxing despite everything. We did not eat there (Original) Beaux décors! Par contre, certains coins fermés a cause des rénovations ou nettoyage et on paie le même prix.. dommage.. relaxant malgré tout. On n'a pas mangé sur place

Paul Dugué

(Translated) Wonderful place, the view of the river brings added value. Disoriented so close to the city, it's a real success! Massage therapy treatments are also very popular. (Original) Merveilleux endroit, la vue sur le fleuve amène une plus value. Dépaysé si près de la ville, c'est un véritable succès ! Les soins de massotherapie sont aussi très appréciés.

Jeremy Turner

Planned to visit the spa with my partner about 2 weeks before arrival, I called their reservation phone number 6 different times and waited on hold for anywhere from 15-45 minutes before giving up and hanging up. On the 7th call I was finally able to get through to someone to make a reservation for Massages, I waited on hold for approx 50mins. The person I spoke with was very nice and said I was booking the last time slots for the day. He advised the massages were to be at 10:30am and to make sure we arrive between 9-10am. Which he said just to make sure you have enough time to fill out the paperwork and check in. So the day arrives we get to the spa at about 9:05am ready to relax. The screener at the front asked what we were there for I advised massage at 10:30am she showed us where to line up. We checked in with the woman working at the desk asked if we had massages booked to which I replied yes at 10:30am. She said just make sure we are there 15mins before the start time to ensure we are ready. At around 9:38am I checked my phone in the dressing room and noticed I had 2 missed calls from Strom Spa. I listened to the voicemail which said, we know you are on site and that we missed the appointments because they were at 9am.” So I walked to the desk and the same woman advised yes they were at 9am and we had missed them. I advised what I was told over the phone and she said it must have been a mistake. I then asked the woman why would we arrived at 9:05am if our appointment was at 9am, makes absolutely no sense. I later found the email to which it states the massage is booked for 10:30 and arrive between 9-10am. I was able to get a refund, however left a very bitter taste, this was my first experience at strom spa and will be my last. The other extremely odd thing that occurred was a photo shoot was taking place While the spa was opened, the staff blocked off certain pools so photos could be taken. Guests were not told of this at all, I find it odd guests are told not to carry phones or take photos but this type of photo shoot can happen..eyeroll. I have been to many Nordic spas across Canada and this one was by far the most unorganized and unprofessional location I have experienced , which is such a shame due the facility and location being very nice. Hopefully they get some new management and staff.

Jessy Perreault

Wonderful!

michael auclair

(Translated) The site is great but ... We would say that these made a place to party, the world is talking loudly, it laughs brilliantly. These groups of 15 16 people talking about their job business… I'm a regular (subscriber) and I'm starting to regret my purchase at $ 1200 for 6 months. YOUR CUSTOMERS MAY BE ADVISED THAT RESPECT THE SILENCE ???? these is not a place to party !! The catering staff is uneasy, the floor manager (boss) in the area has struck down these employees who have been intimidated. Everyone is on restoration stress and just telling you that we are in a spa !!! It will be the funn not to overuse our plates ... Menu that is not a menu…. On the site full of light that are burning The hotspot for this heating does not work Sauna / bath are still under maintenance. The torches are never lit…. Which contributes to the ambiance. Seriously I can believe that the lack of staff hurts everyone but this is negligence…. (Original) Le site est super mais … On dirai que ces rendu une place pour faire le party , le monde parle fort , ça rie au éclat. Ces des groupe de 15 16 personne qui ce jase de leur affaire de jobs … je suis un habitué (abonné) et je commence à regretté mon achat à 1200$ pour 6 mois . PEUT-ÊTRE AVISÉ VOTRE CLIENTÈLE CE RESPECT LE SILENCE ???? ces n’est pas une place pour faire le party !! Le staff de la restauration est malaisant, le chef de plancher (boss) a l’aire a foudroyé de regard ces employés qui on l’aire intimidé. Tout le monde est sur un stress de restauration et juste vous dire qu’on est dans un spa !!! Ça serai le funn de ne pas ce faire garocher nos assiette… Menu qui n’est pas un menu …. Sur le site plein de lumière qui sont brûler Les hotspot pour ce réchauffer ne fonctionne pas Les sauna / bain sont toujours en maintenance. Les torche ne sont jamais allumés…. Ce qui contribue à l’ambiance . Sérieux je peut crois que le manque de staff fait mal à tout le monde mais là ces de la négligence….

adventureseekwithus

If you ever get a chance to go to Quebec City, this is a must visit! We spend a good 3 hours hear just relaxing, floating around the water during the snow storm. A spectacular experience whilst it was snowing!

Chloé Cachon

(Translated) Liked very much, but not my favorite, because it is a more modern industrial atmosphere and less warm nature. It is simply a matter of taste, excellent food, and very good service. Extra salt bath, high price for what it represents. Overall it is a very good choice. Thank you (Original) Aimé beaucoup, mais pas mon préféré, car c est une ambiance plus moderne industriel et moins chaleureuse nature. C est une question de Gouts simplement, Nourriture excellente, et service très bon. Extra bain salé, prix élevé pour ce que sa représente. Dans l ensemble c est un très bon choix. Merci

chti fred

(Translated) Very nice experience. Courteous, polite and helpful staff. Everything is super nice and clean. Very affordable price. On the other hand, we had a lot of difficulty finding where you were located because no sign on the path and especially not indicate on the building, from a distance it looks like a factory! And we looked for the front door for a good 5 minutes, no indication either. Apart from that, our experience was PERFECT. We are already planning our next visit to your home. (Original) Très belles expérience. Personnel courtois, polie et serviable. Tout est super beaux et propres. Prix très abordable. Par contre, nous avons eu beaucoup de difficulté à trouver où vous étiez situer car aucune pancarte au chemin et surtout pas indiquer sur la bâtisse, de loin cela ressemble à une usine! Et nous avons chercher la porte d'entrée un bon 5 minute, aucune indication non plus. Appart cela, notre expérience étais PARFAITE. Nous planifions déjà notre prochaine visite chez-vous.

tiziri

(Translated) Salt bath closed even after calling by phone the previous day. Food too expensive for the price. Installation of the sensory bed not fully functional. The exceptional view of the river. (Original) Bain de sel fermé même ayant appelé par téléphone un jour précédent.Nourriture trop chère pour le prix . Installation du lit sensoriel pas complètement fonctionnel.La vue sur le fleuve exceptionnelle.

Bruno G

Amazing spa on the beautiful st.lawrence river. Many things to do and well worth the money. I will be going back on my next trip to quebec.

Charles Fiset

(Translated) The promotion on the site is a price per person for "TWO SPA entries". It is clearly stated on their website. However, when we got to the hotel we were told it was two entrances but that means for 2 people ...! It was a 2.5 hour trip to get this information at the door. Great spa and great view but this review is for any guest booking the "hotel and spa" promotion. Just make sure you get all the correct information before booking. The promotion on the website is a price per person for a "TWO entries to the SPA". It is clearly indicated on their website. However, when we reached the hotel, we have been told that it is two entries but it means for 2 people ...! It was a 2 and half hour trip to get to know that information at the door. Great spa and wonderful view but this review is for any customer booking the promotion of "hotel and spa". Just make sure to get all the correct information before booking. (Original) La promotion sur le site est un prix par personne pour "DEUX entrées au SPA". C'est clairement indiqué sur leur site internet. Toutefois, quand nous sommes arrivés à l'hôtel, on nous a dit que c'était deux entrées mais ça veut dire pour 2 personnes ...! C'était un voyage de 2 heures et demie pour connaître ces informations à la porte. Super spa et vue magnifique mais cette critique s'adresse à tout client réservant la promotion de "hôtel et spa". Assurez-vous simplement d'obtenir toutes les informations correctes avant de réserver. The promotion on the website is a price per person for a " TWO entries to the SPA". It is clearly indicated on their website. However, when we reached the hotel, we have been told that it is two entries but it means for 2 people...! It was a 2 and half hour trip to get to know that information at the door. Great spa and wonderful view but this review is for any customer booking the promotion of "hotel and spa". Just make sure to get all the correct information before booking.

Fifa Tran

This place is absolutely beautiful and honestly has become my favorite that I've ever been to. This strom is 5x better than the strom in Nun's island just because it's facing the st Lawrence river with breathtaking views, an infinity pool and bunch of thermal baths. I honestly had an amazing time when I came here and would recommend this place to anyone. The locker rooms are huge and have everything you need. They even have individual changing rooms if you don't feel comfortable changing in public and hair straighteners! Service was great, they are very strict with noise and phones but I like that because it keeps the peaceful atmosphere. Would definitely recommend!!

François Dorval

(Translated) Very nice location and evening experience on a Sunday, not too many people: a good time! Large pools very popular. Of all the spas I have done, this is the only one that surprised me not to see there poster: SILENCE. (Original) Très bel emplacement et expérience en soirée un dimanche, pas trop de gens : un bon moment ! Grands bassins très appréciés. De tous les spas que j'ai fait, c'est le seul qui m'a surpris de ne pas y voir d'affiches: SILENCE .

Hélène G

(Translated) I had a great time and loved the facilities. Great friendly and professional service. I also enjoyed hanging chairs as well as outdoor fireplaces. The only thing I found ordinary are the couples kissing and fiddling with each other in spas like they were alone it's a little disturbing but otherwise it was a pleasant experience. (Original) J'ai passé un super moment et j'ai adoré les installations. Super bon service accueillant et professionnel. J'ai également adoré profité des chaises suspendues ainsi que les foyers extérieurs. La seule chose que j'ai trouvé ordinaire ce sont les couples qui s'embrassent et se tripote intensément dans les spas comme-ci ils étaient seuls c'est disont un peu dérangeant mais sinon ce fut une expérience agréable.

Ricky Ng-Adam

(Translated) Glad to have a spa relatively accessible by public transport. Good variety of experiences. But the design of the traffic is problematic; clients enter the locker room with their big dirty boots through the same entrance as people leave the locker room barefoot to go to the baths. No systems for customers who have prepaid. I didn't see a single employee mop while I was there so there are nice dirty puddles in front of every door. There is not naturally a mechanism in traffic to encourage people to shower and wash well. I can't imagine the horror of a Japanese accustomed to the onsen experience to discover how one experiences thermal waters here. (Original) Bien content d'avoir un spa relativement accessible en transport en commun. Bonne variété d'expériences. Mais le design du traffic est problématique; les clients entrent aux vestiaires avec leurs grosses bottes sales par la même entrée que les gens sortent nus pieds du vestiaire pour aller au bains. Pas de systèmes pour les clients qui ont prépayés. Je n'ai pas vu un seul employé passer la moppe pendant que j'étais sur place alors il y a des belles flaques d'eau sales devant chaque porte. Il n'y a pas naturellement de mécanique dans la circulation pour encourager les gens à prendre une douche et bien se laver. J'imagine pas l'horreur d'un japonais habitué à l'expérience Onsen de découvrir comment on fait l'expérience d'eaux thermales ici.

thomas subtil

(Translated) A beautiful place with everything you need for a relaxing day at the spa. But very questionable business practices within the limits of the goodwill of the company. They have done several promotions on gift cards since the start of the pandemic. Gift cards that should be able to be used against any of their services at no additional cost like any gift card. But, this is not the case, if you want to book to have access to the thermal experience, which you do not have the choice to do in summer to have a place on weekends, you have two choices: 1) Pay again (not being able to use your gift card) or 2) Pay $ 25 more to pay with a gift card. Comfort access doesn't give you anything more, it's literally a fee to be able to use your gift card and I imagine a way to go looking for money on all the promotions for the gift cards they have. done in the last two years. We shouldn't have to pay a fee to use our gift card. This is not part of the conditions at the time of purchase. As I have already done in several other spas including Balnea and Bota Bota. I thought I could change my payment method when I arrived. When booking, I had not seen the comfort access option. There is no will on their part to be accommodating to this. They just make you say they can't. (Original) Un endroit magnifique avec tout ce qu'on a besoin pour une journée de détente au spa. Mais des pratiques d'affaires très douteuse dans la limite de la bonne volonté de l'entreprise. Ils ont fait plusieurs promotions sur les cartes cadeaux depuis le début de la pandémie. Des cartes-cadeaux qui devraient pouvoir être utilisé contre n'importe quel de leurs services sans frais supplémentaires comme pour n'importe quelle carte cadeau. Mais, ce n'est pas le cas, si tu veux réserver pour avoir accès à l'expérience thermale, ce que tu n'as pas le choix de faire en été pour avoir une place le weekend, tu as deux choix: 1) Payer de nouveau(ne pas pouvoir utiliser ta carte cadeau) ou 2) Payer 25$ de plus pour payer avec une carte cadeau. L'accès confort ne vous donne rien de plus, c'est litéralement un frais pour pouvoir utiliser sa carte cadeau et j'imagine une manière d'aller recherche de l'argent sur toutes les promotions pour les cartes-cadeaux qu'ils ont fait dans les deux dernières années. On ne devrait pas avoir à payer un frais pour utiliser notre carte cadeau. Cela ne fait pas parti des conditions au moment de l'achat. Comme je l'ai déjà fait dans plusieurs autres spas dont le Balnea et le Bota Bota. Je pensais que je pourrais changer mon mode de paiement rendu sur place. Au moment de réserver, je n'avais pas vu l'option accès confort. Il n'y a aucune volonté de leur part d'être accomodant par rapport à cela. Ils font juste te répondre qu'ils ne peuvent pas.

Miller Nathalie

(Translated) I had a great experience at Strøm Nordic Spa. The places are very clean and the staff very attentive. We arrived and no places were available, but the person at the front desk kindly took our names and called us back 20 minutes later to offer us a seat. The food is good and the atmosphere is great. (Original) J'ai eu une super expérience au Strøm Spa Nordique. Les lieux sont très propres et le personnel très attentionné. Nous sommes arrivés et aucune place n'était disponible, mais la personne de l'accueil a gentiment pris nos noms et nous a rappelés 20 minutes plus tard pour nous offrir une place. La nourriture est de bonne qualité et l'ambiance est super.

Zack G (ViralVidz)

Good

Marine Taktak

(Translated) Peaceful place on the edge of the river. Very clean and the outside space is very clear to allow us to maintain our privacy. Delicious restaurant menu. (Original) Lieu apaisant en bordure du fleuve. Très propre et l'espace extérieur est très dégagé pour permettre de conserver notre intimité. Menu du restaurant délicieux.

Julie P

Amazing location but the floating salt pool and another outdoor pool was closed. The restaurant was also closed due to lack of staff, which is an issue in all the restaurants. Would definitely return, but would call ahead to check what is closed.

Catherine Anne Devlin

(Translated) The best facilities in Quebec! Rather large and very well equipped. The staff is courteous and my massage was impeccable. Thank you for this great spa experience! (Original) Les meilleurs installations à Québec! Plutôt vaste et très bien équipé. Le staff est courtois et mon massage était impeccable. Merci pour cette belle expérience de spa!

Luiz Lopes

(Translated) Great. We loved the different baths and our massages. However, it was a bit odd to see people walking around there, even touching the water in the baths, no problem. Also, although the rule is no cell phone, we were treated to a photo shoot of at least 10 min of two girls. (Original) Super. On a beaucoup aimé les différents bains ainsi que nos massages. Cependant, c'était un peu bizarre de voir des gens qui se promenaient par là entrer sur le site, et même toucher l'eau des bains, sans problème. Aussi, même si la règle est pas de téléphone portable, nous avons eu droit à une séance photo d'au moins 10 min de deux jeunes filles.

Tina Di lembo

Beautiful facility and super clean. Freindly staff and great food at the bistro with generous portions.

Kathryn j

This was one of the most amazing and relaxing experiences of my life. Seriously, after leaving this spa I felt baptized and reborn. The hot pools were great, and the steam rooms were incredible, the salt scrubs outside of the sauna were a great touch. If I lived close enough I would come once a month.

Sagar Vora

This place has a great variety of relaxation therapies and hot baths. We spent one whole day here. Recommend to start in morning, and spend whole day trying different therapies. It is a must must try if you want to relax, stay away from home, and want peaceful time.

Martin L.

This is now my fav spa spot. Alot of various baths, saunas. Their endless pool is just insane with the view of the st-lawrence river. There is a kind of hot river you can just float in! The only reason that I did'nt give 5 stars is Bistro. When you need an appointment to eat something...well anyway. There should be bar seats. Everything else is really worth it. Masso are also very pro and everything is going smoothly.

gabrouc

(Translated) The strengths of the Strom are especially in the location and facilities. Large variety of pools, sauna and others, and almost all of them overlooking the river. We always have a beautiful view of the river, the dock of Brown Basin or Cape Blanc. We pick up and we do not feel in town even if we are there (no need to do 30 minutes of car unlike many other spas in the region). Also, the flotation bath is really worth the extra bit; it was the highlight of my visit (plus it's really quiet since not accessible to all). Some small irritants however: the straps of the bathrobe are too long, they still rub the ground when putting the robe on a hook and it quickly becomes wet and dirty (extra to replace the bathrobe ...). Also, the design of the hammocks is interesting, but I had the back that leaned in the wooden structure (I'm 6'1 "185 lbs, a fairly normal size though) I also found that the site was a bit We had a few chairs, hammocks etc and some elements to make shade on a hot summer day.Finally, the bistro menu is very good, but I found that the formula lack of flexibility and could be reviewed, it is essential to book at a specific time to eat, no way to get a glass of wine and a snack when we want to enjoy it between 2 baths in a quiet chair on the Waterside. (Original) Les points forts du Strom sont surtout au niveau de l'emplacement et des installations. Grande variété de bassins, sauna et autres, et qui donnent presque tous sur le fleuve. On a toujours un beau point de vue sur le fleuve, le quai du bassin Brown ou le Cap Blanc. On décroche et on ne se sent pas en ville même si on y est (pas besoin de faire 30 minutes d'auto contrairement à bien d'autres spas de la région). Également, le bain de flottaison vaut vraiment le petit extra; ça a été le point fort de ma visite (En plus c'est vraiment tranquille puisque pas accessible à tous). Quelques petits irritants toutefois: les sangles des peignoir sont trop longues, elles frottent toujours pas terre lorsqu'on met le peignoir sur un crochet et ça devient rapidement mouillé et sale (extra pour remplacer le peignoir...). Aussi, le design des hamacs est intéressant, mais j'avais le dos qui accottait dans la structure de bois (Je fais 6'1" 185 lbs, une taille assez normale pourtant). J'ai aussi trouvé que le site était un peu dégarni; il manquait un peu de chaises, hamacs etc et surtout d'éléments pour faire de l'ombre lors d'une chaude journée d'été. Finalement, le menu du bistro est très bien, mais j'ai trouvé que la formule manque de flexibilité et pourrait être revue; il faut absolument réserver à une heure bien précise pour manger, pas moyen d'aller se chercher un verre de vin et un snack quand bon nous semble pour déguster ça entre 2 bains dans une chaise tranquille sur le bord de l'eau.

sherif helmy

The best massage I had!

Félix Coté

(Translated) What a nice place. The site is beautiful. Relax with a view of the river. The reception is excellent. It was my first Nordic spa experience and I loved it. I also took a relaxation massage to finish my day in style. Pleasant experience from start to finish. Very well organized. (Original) Quel bel endroit. Le site est de toute beauté. Relaxer avec vue sur le fleuve. L'accueil est excellent. C'était ma première expérience de spa nordique et j'ai adoré. J'ai aussi pris un massage de relaxation pour terminé ma journée en beauté. Expérience agréable du début à la fin. Très bien organisé.

Aniska Picard-Perron

(Translated) The spa has a wide choice of pools of different temperatures, dry and wet saunas and relaxation area. The whole is located on the banks of the St. Lawrence River, offering an absolutely magnificent view. Many stairs and passages that sometimes give the impression of being in a labyrinth ... we take pleasure to discover. Relaxation areas include log fires, hammocks and swings. The team of massage therapists also does a great job! (Original) Le spa dispose d’un large choix de bassins de différentes températures, de saunas secs et humides et d’espace de détente. Le tout est situé au bord du fleuve Saint-Laurent, offrant ainsi une vue absolument magnifique. Beaucoup d’escaliers et des passages qui donnent parfois l’impression d’être dans un labyrinthe… qu’on prend du plaisir à découvrir. Les aires de détentes comprennent des feux de bois, des hamacs et des balançoires. L’équipe de massothérapeutes fait également un excellent travail !

Philippe Nenquin

(Translated) Very nice spa located in the lower part of Quebec Lots of different and varied pools (Original) Très beau spa situé dans le bas de Québec Beaucoup de bassins différents et variés

Caroline Nadeau

(Translated) I hated my stay. 0 + 0 customer service (Original) J'ai détesté mon séjour. 0 + 0 service à la clientèle

Marie-Pierre Lafond

(Translated) Incredible view !!! The facilities are very nice and comfortable. On the other hand, when there are a lot of people there is not enough space to be quiet or to have a place to rest. We had to look several times in order to have people to orient us or for new towels. Are all we enjoyed and will come back during less busy time. (Original) Vue incroyable !!! Les installations sont très jolie et confortable. Par contre lorsqu'il y a beaucoup de gens l'espace manque pour être tranquille ou pour avoir un endroit se reposer. Nous avons du chercher plusieurs fois afin d'avoir des gens pour nous orienter ou pour de nouvelles serviettes. Sommes toutes nous avons apprécié et nous y reviendrons lors de temps moins achalandé.

CP

(Translated) My partner and I took a Valentine's Day package, the Eternal Package with 2 drinks of your choice, 2 desserts to choose from as well as access to outdoor Nordic baths and saunas. …

It'sMe And You

(Translated) No one answers the phone when we call. After 3 attempts of more than an hour of waiting I don't even want to go …

Hemant Agrawal

Must visit place! It was my first time in a Nordic spa and I was blown away by the entire experience. Floating in a hot pool overlooking the st Laurence river and snow falling down on you was just breathtaking. The facility was clean and well maintained. There are numerous hot/cold pools where you can soak and then proceed to one of the quieter rooms to relax. Do make sure to see the site map and cover all the different experiences. Only giving 4 starts as the staff did not explain to us the entire process. We were just given robes and towel and had ti figure out next steps ourselves. A quick guide and intro would have been really helpful.

Jennifer Gardella

Our family was excited about Strom Spa and booked facials and the thermal baths for the whole family over the holidays. Unfortunately, we got a notice a few days before our appointments saying the thermal experience was closed due to COVID and to apply for a refund. It's been more than 10 days and still no refund. And then I received another charge because we failed to attend our facials! When I called customer service, they said the thermal baths were closed but they were still open for appointments. Based on the email communication, that was not at all clear. And why would someone go to a spa that's closed due to COVID for any services? The customer service representative, Stephanie, refused to share her last name and was particularly rude. This Spa is not interested in your relaxation or peace of mind... they're just after your money, any way they can get it.

Normand Pauzé

(Translated) Visit on July 6, 2021 return at 4 p.m., exit at 10 p.m. Very good Swedish massage, and very good facial treatment. (I would have put 5 stars, if I only rated that), the temperature of the baths was lukewarm, I did not appreciate it, and they say on the site that it gives you 10% discount for your birthday if you subscribe to their newsletter (I signed up 5 days before) and the day of my visit, it was my birthday and I did not receive any of this, I was disappointed (false advertising ), otherwise very nice place to relax (Original) Visite le 6juillet 2021 rentrer à 16h,sorti à 22h. Très bon massage suédois, et très bon soin du visage.( j aurais mis 5 étoiles ,si je n évaluais que ça), la température des bains était tiède, j ai pas très apprécié, et ils disent sur le site qu il te donne 10%de rabais pour ta fête si tu t abonnes à leur infolettre(je me suis inscrit 5jours avant) et la journée de ma visite ,c étais ma fête et je n ai rien reçu de tout ça, ça m à déçu (fausse publicité), sinon très bel endroit pour se détendre

Mel G.

(Translated) I loved! peaceful and breathtaking scenery (Original) j'ai adoré! paisible et paysage à couper le soufle

Cyndy Teixeira

(Translated) A unique experience, quality services and lots of little touches! To do absolutely! The floating bath (like the Dead Sea) was an unprecedented relaxing experience, with music under water ... it's extra but worth it !! (Original) Une expérience unique , des prestations de qualité et pleins de petites attentions ! A faire absolument ! Le bain flottant (comme la mer morte) fut une expérience relaxante sans précédent , avec de la musique sous l’eau ... c’est en supplément mais ça vaut le coup !!

Soul Rebel

Great place, awesome atmosphere. The view is amazing

Chef Joe BBQ

(Translated) Nice welcome! Splendid architecture, lots of space! (Original) Bel accueil! Architecture splendide, beaucoup d'espace !

Lisa Jeffs

This was the most incredible spa day I have ever had. Winter is an amazing time to go. I reccomend going early and spending the day there. Get ready for some serious rest and relaxation!

Audrey Panisson

(Translated) Very nice place, vast, spectacular and chic. I find it difficult to stay in the baths which I think are too hot .. The cold water baths are far from hot water baths ... small negative point. There is no regulation for people who speak .. so we end up in crowded and noisy baths. The place is very clean and the customer service is great. I received a great massage by Line Plourde, a real pearl, I highly recommend it. (Original) Très bel endroit, vaste, spectaculaire et chic. Je trouve difficile de rester dans les bains qui sont selon moi trop chaud.. Les bains d'eau froides sont loin des bains d'eau chaudes... petit point négatif. Il n'y a pas de règlement en se qui concerne les gens qui parlent.. donc on se retrouve dans des bains bondés et bruyant. L'endroit est très propre et le service à la clientèle est super. J'ai reçu un super massage par Line Plourde, une vraie perle, je vous la recommande fortement.

Matthew Baribeau

Wow????

Jade

(Translated) First experience ! We had a duo massage + the baths ... great experience! The only problem is that nowhere on their website is it mentioned that they do not take happy money .... otherwise it was perfect! (Original) Première expérience ! Nous avons pris un massage en duo + les bains... super expérience ! Le seul hic c'est que nul part sur leur site internet c'est mentionné qu'ils ne prennent pas l'argent content.... sinon c'était parfait !

Dondré

What a phenomenal spa. The staff was very friendly and helpful in explaining the experience to us. The spa was nice super clean and the layout was great. There are a lot of thermal pool options to choose from so it never felt crowded. One thing I like about this spa the most is all the different relaxation room setups. Places to just chill and relax. It was snowing a lot when I went but that actually made it really cool. It looked amazing with the snow and all the steam creating a fog throughout the whole spa. An outdoor spa in the winter was just a very cool experience.

Maya la dilettante

(Translated) The site is absolutely magnificent with a view of the river, which is what is worth the detour. The spa is quiet, clean. However, the welcome was cold and the long wait outside in the rain on arrival was very unpleasant! We had to line up with everyone who hadn't booked despite paying for our reservations in advance. The strap of my bathrobe was broken, I constantly lacked towels (which meant that I had to go and ask reception), several pools were out of service and some relaxation areas were unavailable at all times (especially the relaxation area next to the Nordic bath. at 13 ° C) because they are small. And finally, there was no competent person to inform us in the shop area. In short, the site is magnificent with a view of the river ... I am delighted to have discovered it and will not be returning. (Original) Le site est absolument magnifique avec vue sur le fleuve, c'est ce qui vaut le détour. Le spa est calme, propre. Par contre, l'accueil était froid et la longue attente dehors sous la pluie à l'arrivée très désagréable ! Nous avons dû faire la file avec tous ceux qui n'avaient pas réservés malgré le paiement de nos réservations à l'avance. La ganse de mon peignoir était brisée, il manquait constamment de serviettes (ce qui obligeait à aller en demander à la réception), plusieurs bassins étaient hors service et certaines zones détente était en tout temps indisponibles (surtout la zone détente à côté du bain nordique à 13°C) car petites. Et pour terminer, il n'y avait aucune personne compétente à nous renseigner dans l'espace boutique. Bref, le site est magnifique avec vue sur le fleuve... je suis ravie d'avoir découvert et n'y retournerai pas.

Sipha Lam

Amazing! From the staff to the facilities! Nothing better than jumping into a hot infinity pool over looking the st. Laurence river in the middle of January

Evtingperfect

Best spa experience i ever had, and i tried many

Jean Rivers

Wow the thermal experience is amazing! Overall beautiful facility and totally worth every penny- stay a few hours. It was so cold but I was so happy to be in the infinity pools outside looking over the ice flowing down the St Lawrence River!

Estelle Giorgi

(Translated) I called recently to make an appointment for a massage. I was "turned down" because I am a nurse and I deal with clients who may be sick. I am in a department that has had zero positive cases since the start of the pandemic. There are 75,000 nurses, 21,000 physicians, 4,400 respiratory therapists and many patient attendants in Quebec to whom you refuse access because, every day, we rub shoulders with people who may be sick. This same population that you accept, which I remind you, can be asymptomatic carriers. In the health sector, we wash our hands over a hundred times a day, wear the mask as it should and respect the two meters. I could not say the same for the general population. Yet you see me at the grocery store, at the hairdresser and at the beautician. I fully understand that you want to protect your employees and your customers. Me too. I am a nurse and I do whatever I need to do. On the other hand, positive people are generally not those who work in the health field but rather those who are likely to go to your spa. (Original) J’ai appelé récemment pour prendre un rendez-vous pour un massage. J’ai été « refusé » car je suis infirmière et je côtoie de la clientèle qui peut être malade. Je suis sur un département qui a eu zéro cas positif depuis le début de la pandémie. Il y a 75 000 infirmières, 21 000 médecins, 4400 inhalothérapeutes et beaucoup de préposés aux bénéficiaires au Québec dont vous refusez l’accès car nous côtoyons, à tous les jours, la population qui peut être malade. Cette même population que vous acceptez, qui je vous le rappèle, peuvent être des porteurs asymptomatiques. Dans le domaine de la santé, nous nous lavons les mains plus d’une centaine de fois par jour, portons le masque comme il se doit et respectons le deux mètres. Je ne pourrais dire la même chose pour la population en générale. Pourtant, vous me côtoyez à l’épicerie, chez la coiffeuse et chez l’esthéticienne. Je comprends très bien que vous voulez protéger vos employés et vos clients. Moi aussi. Je suis infirmière et je fais tout ce que je dois faire. Par contre, les personnes positives ne sont pas en général ceux qui travaillent dans le domaine de la santé mais plutôt ceux qui sont susceptibles d’aller dans votre spa.

Barbara Szychowski

(Translated) Really great, beautiful place to relax and get a massage, it's wonderful! (Original) Vraiment super de bel endroit pour relaxer et se faire masser, c'est magnifique !

Brian Williams

Amazing spa, definitely the best Strom out of all four of them! We will definitely be going back next time were in Quebec City.

Ryan Deschamps

Thank you Strøm for coming to Quebec City. Hands down the best spa in the region.

Benjamin TALLIER

A great experience at the spa. Unfortunately they ask you to drop your phone for relaxation purposes so that's what I did :) what a good time I had relaxing and treating myself to hot bath, various sauna, salt rub water jet massages. Worth the price just for the architecture of the place itself. Then the service and all the activities makes it up even more. I have tried the bistro it was good food but hard to get back to the sauna after eating, be sure to leave some space after your meal to digest it off... Watch out for the map I caught myself snoring my life out in those hanging chairs after diner ahah

Dan Kennedy

Fabulous! This is a must visit to anyone visiting Quebec City after walking around all day, or not!

Daniel Hébert

Hoya

Jordan Feenstra

The entire experience start to finish was superb. A helpful chat on the website answering questions turned into a phone call and our reservations booked. They took care of us when we came on the day with further reservation arrangements and great customer service. The place itself is amazing and I can't say enough good things about it. My husband and I were there for an entire day enjoying a massage, two meals in the bistro, the thermal spa and float pool. The float experience was our favourite and when we were settling up they offered to call a cab for us without prompt. All the staff tried their best to accommodate our english, more difficult for some than others. Overall, beyond exceptional. Book early, get in at open, come to relax and not to gab and you will have a spectacular time.

daniel russo

I had an incredible relaxing and delicious experience at Strom spa nordique. The spa was at capacity but it didn't feel crowded. They have beautiful surroundings, an infinity pool, a lazy river, multiple types of saunas, multiple spots to relax. I had a 90 min massage an it was incredible and much needed, very professional and relaxing.tehir restaurant needed a reservation but it was easy to reserve while in the spa, the food was great. An amazing getaway and special treat for a couple or single guests.

Jason Cox

Great relaxing place. Loved the pools and atmosphere.

Wlad CM

A M A Z I N G experience!

Marie-France Roger

(Translated) Thank you for this magnificent site, very clean and with an extraordinary view. The problem, even with reservations, we had to make 3 lines for an hour and especially the big problem is the reception staff who lack training. It is not because of the pandemic but the fault of the owners. (Original) Merci pour ce magnifique site, très propre et avec vue extraordinaire. Le hic, même avec réservation, nous avons dû faire 3 files durant une heure et surtout le grand problème se sont les employés d'accueil qui manquent de formation. Ce n'est pas à cause de la pandémie mais la faute des propriétaires.

Brigitte Minard

Fabulous experience!

Behzad Ebrahimi

Best place to chill out!

Jacqueline Savoie

We wasted a lot of time trying to find out if this spa could provide flip flops or slippers. We brought bathing suits but forgot sandals. Their website advises bringing flip flops, but I could not see if they had any for purchase. I tried calling Strøm and you are directed to headquarters in Montreal. The phone agent told me that Strøm in Old Quebec only had a very limited selection and that they were more like “souvenir flip flops”, to quote her, and that they did not have all sizes. She also said sandals were mandatory. I could not find a phone number to call that spa directly to find out what they had in stock. When I asked the agent where I could find flip flops in Quebec City in February on a Sunday she told me a bathing suit store... all of which were closed. She was extremely unhelpful. I definitely felt like she did not care about our business. In the end we did not bother going, as the agent made it sound like we would not find the flip flops we needed. Very disappointing. Every spa we have ever been to has at least slippers for rent. We hope to try a different Nordic spa next time...

Anuj Vasishta

Loved the spa! Nice, quite and lovely atmosphere. Priced nice as well.

Jean Lacroix

(Translated) Very nice facilities with a view of the river. On the other hand, high prices for the restaurant (captive customers therefore boosted prices). (Original) Très belles installations avec vue sur le fleuve. Par contre prix élevés pour le restaurant (clientèle captive donc prix boostés).

Jason C.

Beautiful spa with great amenities, located just minutes from Vieux-Quebec.

Sarah Émond Thibault

(Translated) Very beautiful spa with magnificent and privileged view on the St Laurent river. We have been there three times. The saltwater pool is great, but paying the supplement to access it remains in the throat as there is almost no surveillance. Customers therefore enter easily without this option. I do not recommend the bistro restaurant, the service and the dishes are not at all up to the prices displayed. I am rating this with a 3 star because the staff are not trained to provide quality service for a high end spa. We hurt each other badly by the outside supervisor. It’s offensive. To experiment at least once. (Original) Très beau spa avec vue magnifique et privilégiée sur le fleuve St Laurent. Nous y sommes allés trois fois. La piscine d’eau salée est top mais le paiement du supplément pour y avoir accès reste dans la gorge dans la mesure où la surveillance est quasi nulle. Les clients y rentrent donc facilement sans cette option. Je ne recommande pas le bistro restaurant, le service et les plats ne sont pas du tout à la hauteur avec les prix affichés. Je note avec un 3 étoiles car le personnel n’est pas formé à produire un service de qualité pour un spa haut de gamme. Nous nous sommes fait mal parlé par le surveillant extérieur. C’est offusquant. A expérimenter au moins une fois.

Marie-Hélène Couette

(Translated) Could not reach customer service to book. More than 20 minutes of waiting twice without ever being able to speak to someone. (Original) Impossible de rejoindre le service à la clientèle pour réserver. Plus de 20 minutes d'attente à 2 reprises sans jamais réussir à parler à quelqu'un.

Martin

(Translated) Wow! These three letters pretty much summarize the lived experience. We were told that it was one of the most beautiful spas in Quebec. We had not been lied to. (Original) Wow! Ces trois lettres résument assez bien l'expérience vécue. On nous avait dit que c'était un des plus beaux spas au Québec. On ne nous avait pas menti.

Kaven Labonté

(Translated) I love it, beautiful day. We will surely repeat our experience this winter! (Original) J'adore, belle journée. Nous allons sûrement récidiver notre expérience cet hiver!

Derik Martel

(Translated) Initially I was shocked to wait 10 minutes online for an appointment. But after living a beautiful afternoon I am changing with a 5 stars. Courteous and friendly staff, and they make a point of telling us by starting to whisper or to respect the silence. Everywhere is well indicated, so for those who have not been lucky ... sorry but it is more users who should have a bad rating! (Original) Au départ j’ai été choqué d’attendre 10 minutes en ligne pour un rendez vous. Mais après avoir vécu un très bel après midi je me ravise avec un 5 étoiles. Personnel courtois et aimable, et ils se font un devoir de nous aviser en partant de chuchoter ou de respecter le silence. Partout c’est bien indiqué, donc pour ceux qui n’ont pas été chanceux...désolé mais ce sont plus les utilisateurs qui devraient avoir une mauvaise note!!!

Karl-Emmanuel Barrière

(Translated) Place that invites relaxation. Choice among hot baths, saunas, places of rest. Exfoliation room where you can do it yourself which is quite unique. Great view of the river. Super comfortable chairs, Lazy River. I go back there for sure with my spouse. Congratulations for the location, the size of the pools (we do not feel that there are many people), the beauty of the site. (Original) Lieu qui invite à la détente. Choix parmi les bains chauds, saunas, lieux de repos. Salle d'exfoliation où on peut le faire soi-même qui est tout à fait unique. Super vue sur le fleuve. Fauteuils super confortables, Lazy River. J'y retourner c'est certain avec mon conjoint. Bravo pour l'emplacement, la grandeur des bassins (on ne sent pas qu'il y a beaucoup de monde), la beauté du site.????

Steven Ercolani

A great place to spend time and relax. They have hot pools, cold pools, dry saunas, steam rooms and areas to relax. One of my favorite features was the lazy river that has a current and with the aid of pool noodles, you can float around. They also have a nice and small restaurant, but you may need reservations.

Marc-Antoine Langlois

(Translated) Beautiful area. The floating pool, super beautiful experience, my favorite. Warm welcome, nice staff, very clean place. A suggestion to improve our experience, install plexiglass windbreaks to cut off the wind coming from the river without cutting off the view, especially in winter. In the swimming pools, today with the wind, people sought shelter with the decorative stones. Perhaps also around the bathrobe racks, to allow the heating to be efficient. (Original) Très bel endroit. Le bassin flottant super belle expérience, mon coup de cœur. Accueil chaleureux, personnel gentil, endroit très propre. Une suggestion pour améliorer notre expérience, installer des bris vent en plexiglas pour couper le vent qui vient du fleuve sans couper la vue, surtout l'hiver. Dans les piscines, aujourd'hui avec le vent, les gens cherchaient à s'abriter avec les pierres décoratives. Peut-être aussi autour des supports pour peignoirs, pour permettre au chauffage d'être efficace.

Martin Robichaud

(Translated) Basically, I have to say that we had a lovely day (4h) at the Strom Nordic Spa. The view of the St-Laurent is impeccable and the facilities are good. Expect to wait, however. Despite online registration and payment, you have to queue to enter the spa (about 15-20 minutes). Then several baths / saunas / activities were closed at certain times. It was indicated that it was in cleaning or repairing. Personally, for the price, it's a bit of a shame that you have to wait for certain things to open during the day - especially if you've paid extra for these activities. Oh also, you have to wait to check out (another 10 minutes). Finally, the facilities are fine, but could be better cleaned. Let's say it could be a bit cleaner. The staff are very friendly and they want to serve you. It's a plus. Okay, basically it's okay. Go for it. Nice experience. (Original) En gros, je dois dire que nous avons passé une belle journée (4h) au Strom spa nordique. La vue sur le St-Laurent est impeccable et les installations sont biens. Attendez vous à attendre, toutefois. Malgré une inscription et paiement en ligne, il faut faire la file pour entrer au spa (environ 15-20 minutes). Ensuite, plusieurs bains/saunas/activités étaient fermés à certaines heures. On indiquait que c'était en nettoyage ou en réparation. Personnellement, pour le prix, c'est un peu dommage qu'on doive attendre que certaines choses ouvrent pendant la journée - surtout si on a payé un supplément pour ces activités. Ah aussi, il faut attendre pour faire le check-out (un autre 10 minutes). Enfin, les installations sont bien, mais pourraient être mieux nettoyés. Disons que ça pourrait être un peu plus propre. Le personnel est très amical et ils veulent vous servir. C'est un plus. Bon, en gros, ça va. Allez-y. Belle expérience.

Sean Michael Walsh Connolly

Must do in Quebec City! But get there early or prepare to compete for spots!

David Naicker

Wowwwww hidden gem with st.lawreance river view on the Infinity pool.

Benjamin Munkittrick

Our server, Shayne, made this experience the best it could be for our vacation. Great service, great facilities and overall a blast of a time.

Frederique Pare

(Translated) I loved the place which is magic. However we had bought an electronic ticket and at the reception, we were very badly answered, after 30 min of waiting she still could not do anything to help us (with the electronic ticket and the number in front of her eyes, she always wanted it printed, even if she saw that it did not work). She looked at us haughtily, as we came to relax, we felt frustrated by the service and the wait. Then in the baths, the caretaker was watching us because we had forgotten to leave the bath fries in the right place, observed us for a long time, in no way relaxing. (Original) J'ai adoré l'endroit qui es magique. Cependant nous avions acheté un billet électronique et a la réception , nous avons été très mal repondu , après 30 min d'attente elle ne pouvait toujours rien faire pour nous aider ( avec le billet électronique et le numéro devant ses yeux , elle le voulait toujours imprimé , même si elle voyait que ca ca fonctionnais pas) . Elle nous regardais hautainement , alors que nous venions relaxer , nous nous sommes senti frustré par le service et l'attente. Ensuite aux bains , le gardien nous surveillais parce que nous avions oublié de laisser les frites de bain au bon endroit , nous a observé pendant un bon moment , AUCUNEMENT relaxant.

David Mottard

(Translated) First experience in this spa for a Boréal facial treatment, I was served by Mélanie, a very pleasant moment of relaxation, a very professional, discreet and gentle young girl. Very good knowledge of these products. I recommend without hesitation ???? (Original) Première expérience dans ce spa pour un soin du visage Boréal j’ai été servie par Mélanie moment de détente très agréable, jeune fille très professionnelle, discrète et douce. Très bonne connaissance de ces produits. Je recommande sans hésitation ????

Isabelle Gaspard

(Translated) Very cold welcome, massage done on the other hand by no very friendly and competent masseurs / masseuses. Exceptional site in the heart of Quebec. Negative point: the restaurant at the time of the bill, knowing that we were French forces us to give as many tips as possible, saying that it is mandatory. (Original) Accueil très froid, massage fait par contre réalisé pas de masseurs/ masseuses très sympathiques et compétentes. Site exceptionnel au cœur de Québec. Point négatif le restaurant au moment de l addition , sachant que nous étions français nous oblige à donner un maximum de tips en disant que c’est obligatoire .

Simon ESBÉ Bergeron

(Translated) Interminable wait. My wife is disabled and had to stand for a 40 minute line-up! We had already purchased our package. A shame. No seating space for people with reduced mobility either! In a "rest" area, people were talking in normal / loud voices and using this section as a public swimming pool. Total disappointment after the merits of which I was told. No chance that I will go back. (Original) Attente interminable. Ma conjointe est handicapée et a dû demeurer debout pendant un line-up de 40 minutes! Nous avions déjà acheté notre forfait. Une honte. Aucune place assise pour personnes à mobilité réduite non plus! Dans une aire de "repos", des gens parlaient à voix normale/haute et en utilisant cette section comme une piscine publique. Déception totale après les mérites dont on m'a parlé. Aucune chance que j'y retourne.

Alasdair MacDonald

Fabulous spa with stunning views of river. Great value! Stayed for 6 hours and lovely hot water in freezing temperatures whilst it snowed!! Couldn't recommend enough.

Jean-François Giguère

(Translated) The most beautiful spa! (Original) Le plus beau spa!

Camille Brochu

(Translated) After 2 visits to your site I can say it is a wonderful spa. The facilities are many and varied. It is a beautiful place with a magnificent view. However, in 2 visits I was never able to try the restaurant because it is always full. You have to arrive very early to have a place at a suitable hour for dinner. So I had to have my food delivered and eat in my car. That's a shame. Also, that day there were no more bathrobes. It was not the spa's fault as such, but I found it intriguing that the regulations forbid bringing your own bathrobe so as not to be provided with one. In short, I hesitate to go back, because the wait is long and the restaurant was never accessible to me. (Original) Après 2 visites sur votre site, je peux dire que c'est un spa magnifique. Les installations sont nombreuses et variées. C'est un bel endroit avec une magnifique vue. Toutefois, en 2 visites je n'ai jamais pu essayer le restaurant, car il est toujours complet. Il faut arriver très tôt pour avoir une place à une heure convenable pour dîner. Alors, j'ai dû me faire livrer ma nourriture et manger dans ma voiture. C'est dommage. Aussi, cette journée là il n'y avait plus de peignoirs. Ce n'était pas la faute du spa en tant que tel, mais j'ai trouvé intriguant que les règlements interdissent d'apporter son propre peignoir pour ne pas s'en faire fournir un. Bref, j'hésite à y retourner, car l'attente est longue et le restaurant ne m'a jamais été accessible.

Dominic Hébert

(Translated) Beautiful place, modern decor with a breathtaking view of the St. Lawrence River. The baths are spacious and the water temperature is just perfect for relaxing. Silence is well respected on the site. The floating bath is well worth the extra, but watch out for small bills and don't go freshly shaved! There is a lot of salt in the water so the slightest sore gets hot. The restaurant is very good and the food is excellent! The only reason why I do not give 5 stars is that I find that there is a lack of place to rest between hot and cold sessions. At the Siberia spa there are many more rest areas. (Original) Bel endroit, décor moderne avec une vue imprenable sur le fleuve Saint-Laurent. Les bains sont spacieux et la température de l'eau est juste parfaite pour se détendre. Le silence est bien respecté sur le site. Le bain flottant vaut amplement le supplément, mais attention aux petites coupures et n'y allez pas fraîchement rasé! Il y a beaucoup de sel dans l'eau donc le moindre petit bobo chauffe beaucoup. Le restaurant est très bien et la nourriture y est excellente! La seule raison pour laquelle je ne met pas 5 étoiles c'est que je trouve qu'il manque d'endroit pour le repos entre les séances chaud-froid. Au Siberia spa les espaces de repos sont beaucoup plus nombreux.

sanda v

Breathtaking views, relaxing treatment, amazing saunas and baths. Clean, organized and just the cure for winter blues. Just don't forget to bring a bathing suit and your own flip flops (it's cold outside), however if you forget I think there are some bathing suits and shoes to purchase. Expensive, but worth it

Mike

Sabrina at check in is the worst employee we have ever met. She ruined our spa day. We do not recommend and will not be back.

Isabelle Bolduc

(Translated) A nice unexpected surprise. The place is sober and inspiring. Several places for relaxation, which is not common in other spas. Red Linfra is a good idea, and the restaurant is great. (Original) Une belle surprise innatendue. L'endroit est sobre et inspirant. Plusieurs endroits pour la détente, ce qui nest pas courant dans les autrea spas. Linfra rouge est une bonne idée, et le resto super.

Michelle Alarie

(Translated) Very bad service! We wait patiently, suggesting that some space will be available soon but after seeing many customers leave we are told that there is still no place because there are hours of administrative work …

Barry Zuidgeest

Beautiful spa on the river in Quebec City. The spa looks and feels brand new and has a modern vibe. The spa offers 15+ hot and cold baths as well as plenty of relaxation rooms. The views over the river are breathtaking. The price for usage of all the pools is around $50, very reasonable for what you get. The restaurant is also worth visiting. Tip: if you go in winter don't forget to bring something to wear on your head as your head may get cold outside.

David Hamelin

(Translated) Incredible view! The landscaping is perfect. Beautiful rest room especially the one with the hanging chairs. The room with the infrared chairs is a must. (Original) Incroyable vue! L'aménagement paysager est parfaite. Magnifique salle de repos surtout celle avec les chaises suspendu. La salle avec les chaises infrarouge est un incontournable.

Alexandre Parent-Matos

(Translated) Absolutely sublime spa very modern. They lend you a bathrobe which is more than enjoy! However, paying for the floating bath is useless is far too expensive. We are there at night and the places were big enough to be alone in some baths! Very nice experience, I will return in the summer! (Original) Spa absolument sublime très moderne. Ils vous pretent un peignoir ce qui est plus qu’apprécier! Toutefois, payer pour le bain flottant est inutile est beaucoup trop dispendieux. Nous y sommes allez de soir et les lieux étaient assez grand pour être seuls dans certains bains! Très belle experience , j’y retournerai en été!

Jon Slider

Best spa, ever. Spent 6 hrs there, including a massage. So many different pools, rooms, areas.

Frede Poulin

(Translated) I wouldn't talk about the site, since I can't set foot there????. Impossible to have someone on the phone to make an appointment, and to be called back at any time, except that (sorry) I work .... Why is it not possible to book by internet ???? Restaurant, hairdresser everyone does it ???????????? (Original) Je ne parlerais pas du site, puisque je ne suis pas capable d'y mettre les pieds????. Impossible d'avoir quelqu'un au téléphone pour prendre RDV, et se faire rappeler a n'importe quel moment, sauf que (désolé) je travaille.... Pourquoi il n'est pas possible de réserver par internet???? Resto, coiffeur tout le monde le fait ????????????

Lê Van JS

(Translated) Incredibly beautiful but incredibly LONG to book a treatment. You can only do this over the phone and be prepared to wait a good 10-15 minutes. Moreover, I am informed that it is full for the next three weeks ... Ugly to waste time like that. In short, high time to be able to book the Strom line! (Original) Incroyablement beau mais incroyablemenr LONG pour réserver un soin. L'on peut seulement le faire par téléphone et préparez vous à attendre un bon 10-15 minutes. D'ailleurs, l'on m'informe que c'est complet pour les trois prochaines semaines... Moche de perdre du temps comme ça. Bref, grand temps de pouvoir réserver le ligne le Strom!

Maude Trudeau

(Translated) Great place to relax in the heart of the city! It's the most expensive spa in the area, but it's also the easiest to access after the Sky Spa. I appreciated that the facilities are extensive, so it's easy enough to be alone and have some privacy. The entrance to the baths includes a towel, a bathrobe and a locker. I really like the variety of different relaxation rooms, saunas and baths. I did not try the floating bath, the massages or the restaurant because I find the packages expensive. (Original) Super endroit pour se détendre en plein coeur de la ville! C'est le spa le plus dispendieux dans la région, mais c'est aussi le plus facile d'accès après le Sky Spa. J'ai apprécié que les installations sont étendues, donc c'est assez facile d'être seuls et d'avoir un peu d'intimité. L'entrée aux bains inclue une serviette, un peignoir et un casier. J'aime beaucoup la variété des différentes salles de détentes, des saunas et des bains. Je n'ai pas essayé le bain flottant, les massages ni le restaurant car je trouve les forfaits dispendieux.

Carl Tardif (Crinqué)

(Translated) Superb experience at strom spa well worth the detour! The only negative point in my opinion is the sometimes very long waiting time on the phone. …

TonySteamList

(Translated) Incredible atmosphere and perfect care but experience that is spoiled a bit when leaving during payment (Original) Ambiance incroyable et soins parfaits mais expérience qui se gâche un peu à la sortie lors du paiement

Dan Cote

The most beautiful view ive seen in a spa!

Amélie Préfontaine

(Translated) They indicate that an appointment is needed for treatments and massage but it's been 3 days that I try to call at different time of day and no answer or return. We really wanted to go to this spa because we love it, but we won't have the choice to go elsewhere, a real shame. (Original) Ils indiquent qu'il faut un rendez vous pour les soins et massage mais ca fait 3 jours que j'essaie d'appeler a différant moment de la journée et aucune réponse ni de retour. On voulait vraiment aller a ce spa parce qu'on l'adore mais on aura pas le choix d'aller ailleurs, vraiment dommage.

marc boucher

(Translated) First experience in a spa and I must say that we are getting closer to paradise. In any case, if at our death, there is indeed an air of rest in heaven, it is clear that I, I want it to be the same! ???? Beautiful warm …

Alex Cote

(Translated) Very nice site! The water has a good temperature and the river is great. The only thing, a guided tour of the site or a site map would not be luxury. It would be nice to know where the saunas and rest rooms are before you get there. File a little long too when you only want to put the keys in the locker and leave. (Original) Très beau site! L'eau a une bonne température et la rivière est super. La seule chose, une visite guidée des lieux ou un plan du site ne serait pas du luxe. Il serait bien de savoir ou se trouve les saunas et salles de repos avant d'y être rendu. File un peu longue aussi quand on veut seulement remettre les clefs du casier et partir.

Bibi World

(Translated) Very helpful customer service, lots of space and great facilities. We got a discount since they ran out of bathrobes. Would definitely stay there again. (Original) Service à la clientèle très serviable, beaucoup d’espace et de bien belles installations. Nous avons eu un rabais puisqu’ils n’avaient plus de peignoirs. J’y retournerais avec plaisir.

Amina Ramdani

The best spa, with the view on the fleuve is amazing

Samuel Gregoire

(Translated) Very nice view, top quality facilities. However, the instructions of silence, not to use the cell phone, not to reserve a place are in no way respected. If you just call back to reception and the staff aren't doing the police, that's no use. Spare yourself the signs and instructions at reception and have a "party" spa. (Original) Très belle vue, installations de première qualité. Cependant, les consignes de silence, de ne pas utiliser le cellulaire, de ne pas réserver de place ne sont aucunement respectées. Si vous faites seulement le rappel à l'accueil et que le personnel ne fait pas la police, ça ne sert à rien. Épargnez-vous les panneaux et les directives à l'accueil et faites un spa de "party".

Marie-Audrey Turmel

(Translated) A magical and relaxing place. An extraordinary experience. The infinity pool is really cool! Excellent customer service. The bistro is also very good, despite the wait time a little long for the meal (I took the spread with northern shrimp). It would require better directions in the parking to know where to go out. In short, it is certain that I go back (especially to try the floating bath!). (Original) Un endroit magique et relaxant. Une expérience hors du commun. La piscine infini est vraiment trop chouette ! Excellent service à la clientèle. Le bistro est aussi très bien, malgré le temps d'attente un peu long pour le repas (j'avais pris la tartinade aux crevettes nordiques). Il faudrait de meilleurs indications dans le stationnement pour savoir où il faut sortir. En bref, c'est certain que j'y retourne (notamment pour essayer le bain flottant!).

louve martinez

(Translated) It's beautiful, it's well located and it is undoubtedly very pleasant ... if you have the courage to wait an hour standing in the sun without really knowing when you can enter. With 2-3 months of closure, it seems to me that it would have been possible to set up a reservation system for time slots to speed up and control entry to the site. At nearly $ 75 to access the site, it is unacceptable to have to wait that long. Restaurants, museums, tourist attractions, etc. Most offer an online platform to book a visit. No excuse for the Strom who perhaps relaxed too much during the spring ... (Original) C'est beau, c'est bien situé et c'est sans doute très agréable... si vous avez le courage d'attendre 1h debout au soleil sans trop savoir quand vous pourrez entrer. Avec 2-3 mois de fermeture, il me semble que ça aurait été possible de mettre en place un système de réservation pour des plages horaire pour accélérer et contrôler l'entrée sur le site. À près de 75$ pour accéder au site, c'est inacceptable de devoir attendre aussi longtemps. Les restaurants, les musées, les attraits touristiques, etc. offrent pour la plupart une plateforme en ligne pour réserver sa visite. Pas d'excuse pour le Strom qui s'est peut-être trop détendu pendant le printemps...

M. S.

Strom spa is an experience you wont forget anytime soon. I don't think there's any better way in the universe to enjoy a day off than at this spa. Hot pool, cold pool, indoor pool, outdoor pool, infinity pool, lazy river, sauna, fireplaces, swings, view on the river, silent room and a restaurant (I wont lie I didn't try the restaurant but im assuming its good). Everything you need to forget about your boss are at this place. Namaste ????

Clemence Gaisnon

(Translated) I called for a reservation and the gentleman who answered guided me on the internet and great service and beautiful place. (Original) J'ai appelé pour une réservation et le monsieur qui a répondu m'a guidé sur internet et super service et bel endroit.

Stephanie Ellin

This place was incredible! It was a last minute decision to head to Strøm spa - and we couldn’t be more impressed. Value for money was incredible - we went on a Monday night and we pretty much had every pool to ourselves if not just two others. It was quiet, with calming music and beautiful relaxation rooms. The pools were out of this world - overlooking the river and each had its own little feature (fountains, waterfall, rocks, fire pits, wirle pools etc) the bistro was a nice touch and you can just eat in your robe! Even better! All round a fantastic place to visit if your up for some down time - even better in the winter when snow is all around you and even floating down the river!

David Bouaillure

(Translated) Do not answer the phone. I tried 10 times on 3 different days and different times. After waiting between 15-30 minutes still no response. No return call on messages either. We have a gift card, not possible to book with our gift card online, but there is never room for one-off visitors or endless waiting lists. Do not buy a gift card and the promos where they give it to you are scams since it is not possible to use them. Gift cards are not refundable. (Original) Ne répondent pas au téléphone. J'ai essayé à 10 reprises sur 3 jours différents et des heures différentes. Après avoir attendu entre 15-30 minutes toujours pas réponse. Pas de retour d'appel sur les message non plus. Nous avons une carte cadeau, pas possible de réserver avec notre carte cadeau en ligne, mais il n'y jamais de place pour des visiteurs ponctuels ou des listes d'attentes interminables. N'achetez pas de carte cadeau et les promos où ils vous en donnent sont des attrapes puisqu'il n'est pas possible de les utiliser. Les cartes cadeaux ne sont pas remboursables.

Sophie Rodrigue

(Translated) Only spa in Quebec that has a salt pool where you float like in the Dead Sea! Wow! Amazing view of the river from everywhere on the site and restaurant with excellent menu and alcoholic drink. Very nice experience! (Original) Seul spa a québec qui a une piscine salée ou tu flotte comme dans la mer morte! Wow! Vue incroyable sur le fleuve de partout sur le site et resto avec un excellent menu et boisson alcoolisées. Très belle expérience !

Sahil Alurkar (thoughtsinlight)

Overall a decent place , half the Nordic baths with shut when we visited. The flotation bath that we signed up for was also shut (which was the main reason we booked the experience). We did not even get a hand and foot massage we had booked. We were told that the masseuse was unavailable. We have been trying their customer service since 2 days , but no one answers

Olivier Robitaille

(Translated) Majestic view relaxation, comfort and relaxation guaranteed! Moment of peace and gentleness! (Original) Vue majestueuse relaxation, confort et détente assurée ! Moment de paisibilité et douceur!

Heli Heli

(Translated) I have used the massage therapy service at Strom Spa a good 20 times over the past 2 years. My vet lost my dog the day I was due for a massage, which prevented me from showing up for my massage. They still charged the amount of the massage on my credit card without my authorization and without notifying us. I believe it is a theft. You just lost 2 regular customers for a trifle. (Original) J'ai eu recours au service de massothérapie du Strom Spa une bonne vingtaine de fois au durant les 2 dernières années. Mon vétérinaire à perdu mon chien la journée ou je devais recevoir un massage, ce qui m'a empêché de me présenter à mon massage. Il ont tout de même prélevé le montant du massage sur ma carte de crédit sans mon autorisation et sans nous en avisez. J'estime qu'il s'agit d'un vol. Vous venez de perdre 2 clients réguliers pour une bagatelle.

Myriam Couture

(Translated) It's my favorite place in Quebec when I want to relax and unwind. Restaurant service and food are good. (Original) C'est mon endroit préféré à Québec lorsque je veux relaxer et décrocher. Le service de restaurant et la nouriture sont bons.

Mathieu Paquet

(Translated) 6 hours wait when you told us 2 hours wait, a real joke! What bad service? A spoiled party afternoon for my wife! (Original) 6 heures d’attente quand vous nous avez dit 2 heures d’attente, une vraie farce! Quel mauvais service? Un après midi de fête gâchée pour ma conjointe!

MP

(Translated) What bad customer service. We were greeted coldly and felt like we were downright disturbing. We don't give a damn about you, bad reception. At the price you charge your customers, you should really make the experience flawless. We ask to be called back, to speak to a manager, impossible. (Original) Quel mauvais service à la clientèle. Nous avons été accueillies froidement et avons eu l’impression de carrément de déranger. On se fout carrément de vous, mauvais accueil . Au prix que vous chargez à vos clients, vous devriez vraiment rendre l’expérience irréprochable. On demande d’être rappelé, pour parler à un responsable, impossible.

Guylaine Couture

(Translated) A long wait at the reception, more than 30 minutes when we were 3 rd in line .... It was a very bad start for a moment of relaxation .... I would have liked to feel that I was taken care of as soon as I arrived, it was not the case. I remember that the environment is beautiful considering the view of the river. (Original) Une longue attente à l'accueil, plus de 30 minutes alors que nous étions 3 ème en file.... C'était une très mauvaise entrée en matière pour un moment de détente.... J'aurai aimé sentir que l'on prenait soin de moi dès mon arrivée, ça n'a pas été le cas. Je retiens que l'environnement est beau considérant la vue sur le fleuve.

Francis Bolduc

(Translated) I have done several in my life but this one better than all ???? (Original) J ai fait plusieurs dans ma vie mais celui-là mieux que tous ????

Maria Savard

(Translated) Advertising does not reflect reality Everything is à la carte and several services in the packages offered are not available. The front desk staff are inexperienced and not customer service oriented. The wait is long and the explanations are very vague. Avoid gift cards or packages purchased in advance. You will be disappointed. I thought I would have a turnkey day. Alas! (Original) La publicité ne reflète pas la réalité Tout est à la carte et plusieurs services dans les forfaits offerts ne sont pas disponibles. Le personnel à la réception n'est pas expérimenté et n'est pas axé sur le service à la clientèle. L'attente est longue et les explications sont très floues. À éviter les cartes cadeaux ou encore les forfaits achetés d'avance. Vous serez déçus. Je pensais passer une journée clef en main. Hélas!

Gabrielle Pelletier

(Translated) Truly a beautiful spa. Personally, I like the very clean look with straight lines. I went there only on early weeknights so the low traffic at those times always allowed me to take advantage of the place without having to wait anywhere. (Original) Vraiment un beau spa. Personnellement, le look très épuré aux lignes droites me plaît beaucoup. J’y suis allée lors de soirs de début de semaine seulement alors le faible achalandage à ces moments m’a toujours permis de profiter de la place sans avoir à attendre nul part.

Suzie Palin

(Translated) Compared to last year, we were disappointed with the eucalyptus sauna to close, the kitchen to close but we were entitled to a not too good dry sandwich as long as we served it completely closed and informed your customers who have reservations we would have brought a lunch and we did not have access to the salt water swimming pool like last year I find that the reception forgot to offer it to us we thought it was included we would have taken the baths great nothing to say we had a massage Me and my partner ohhh !!!!! Yes Super they good young girls it feels good (Original) A comparer à l'an passé on est déçu sauna eucalyptus fermer, la cuisine fermer mais on avait droit à un sandwich sec pas trop bon tant qu'à servir ça fermer complètement et informer vos clients qui ont des réservations on aurait apporté un lunch et on a pas eu acces à la piscine à l'eau salé comme l'an passé je trouve que la réception a oublier de nous l'offrir nous on pensait qu'il était compris on l'aurais pris les bains super bien rien à dire on a pris un massage Moi et mon conjoint ohhh!!!!! Yes Super ils bonne les jeunes filles ça faite du bien

Dominique Drolet

Everyone will love this place

Benoit Duplessis

(Translated) Beautiful spa with river views and infinite pools, several hot / cold / rest stations. It feels like far from the city. No noise coming from the road. Food at the restaurant very good. (Original) Magnifique spa avec vu sur le fleuve et piscines infinis, plusieurs stations chaud /froid /repos. On a l'impression d'être loin de la ville. Aucun bruit venant de la route. Nourriture au restaurant très bien.

Harold Miredin

(Translated) Very nice facilities and complete in terms of experience. (Original) Très belles installations et complet en terme d'expérience.

Hugo

Very nice spa. I have been to many ones around the world, and the strom Qc City totally competes with the best ones. The view is nice. The many different bath and saunas are great and allows a lot of experimentation. The only bad part was the restaurant which was not very good.

Alyssa Garibaldi

My husband and I have visited this spa 3 times and while we are blown away with the thermal experience, the restaurant is absolutely terrible, and has left us beyond disappointed every single time. Please change your menu.

ron sadler

Total relaxation spa on the shore of the St Lawrence River in Quebec City

Carolyne Casavant

(Translated) The Strøm Nordic Spa is a wonderful place to discover in the old capital. This center stands out from others in particular by its location offering a splendid view of the St.Lawrence River, by its infratherapy room (infra-red), by its Epsom salt showers, its pulsating river and by decor / its environment created in stages offering a different view at each place of the site. The place is splendid and new due to its recent opening on October 26, 2018. The decor is enchanting and well organized and the service is excellent. However, a few points could be improved: 1. The cleanliness of the "River" which had a few cigarette butts 2. Hammocks overlooking the river are uncomfortable. Once seated in the hammock, our body leans against the wooden structure and this is very uncomfortable. Fasteners should be pulled up to the ends of the beams to support a human in the air. 3. The fireplace in the hot pool in front of the bistro is dangerous because of the box which is very hot. A “do not touch” type indication should be installed to prevent burns as I leaned against the fireplace to maintain my balance and burned myself. Despite this, the Strøm Spa Nordique is an enchanting and magnificent site that deserves to be discovered. P.S. - Mobile phones are not allowed on site, but virtually all customers use them on site. With that, good visit and good relaxation! We hope and pray that the Strøm Spa team will pay close attention to the previous comments in order to make this site breathtaking, a safe and more comfortable connection to all places. Thank you June 2021 (Original) Le Strøm Spa Nordique est un merveilleux endroit à découvrir dans la vieille capitale. Ce centre se démarque des autres notamment par sa localisation offrant une vue splendide sur le Fleuve Saint-Laurent, par sa salle d'infrathérapie (infra-rouge), par ses douches au sel d'Epsom, sa rivière à jets pulsés et par son décor/son environnement créé par paliers offrant une vue différente à chaque endroit du site. L'endroit est splendide et neuf en raison de son ouverture récente le 26 octobre 2018. Le décor est enchanteur et bien organisé et le service est au rendez-vous. Toutefois, quelques points seraient à améliorer : 1. La propreté de la "Rivière" qui avait quelques mégots de cigarette 2. Les hamacs avec vue sur le fleuve sont inconfortables. Une fois assis dans le hamac, notre corps s'appuie contre la structure en bois et cela est très inconfortable. Les fixations devraient être remontées vers les extrémités des poutres afin de supporter un humain dans les airs. 3. Le foyer dans la piscine chaude en face du bistro est dangereux en raison du boitier qui est très chaud. Une indication du genre "ne pas toucher" devrait être installée pour prévenir les brûlures puisque je me suis appuyé contre le foyer pour garder mon équilibre et je me suis brûlé. Malgré cela, le Strøm Spa Nordique est un site enchanteur et magnifique qui mérite d'être découvert. P.S. - Les téléphones mobiles ne sont pas autorisés sur le site, mais pratiquement tous les clients les utilisent sur place. Sur ce, bonne visite et bonne détente! En espérant et priant que l’équipe du Strøm Spa portera une attention particulière aux précédents commentaires afin de rendre ce site à couper le souffle, un lien sécuritaire et plus confortable à tous les endroits. Merci Juin 2021

Amelie Turmel

Wow

Amy Chiasson

(Translated) Ambience and ample space, we have our privacy. The bistro on the other hand leaves something to be desired, soup which tasted the burnt, and sandwich with the sausage with the piglets which was much too dry and was constituted with 90% of chickpea thus very very dry and bland. (Original) Ambiance et espace largement suffisante, nous avons notre intimité. Le bistro par contre laisse à désirer, potage qui goûtait le brûlé, et sandwich a la saucisse aux porcelets qui était beaucoup trop sec et était constitué à 90% de pois chiche donc très très sec et fade.

Marie-Eve Dion

(Translated) 45 minutes of waiting to enter, even though we had booked; no place in saunas, because too many people in full covid; 15 minutes of waiting to exit the site, because we have to redo the line even if we haven't bought anything ... my relaxation experience was completely ruined. Arm yourself with patience if you want to go ... (Original) 45 minutes d'attente pour entrer, alors qu'on avait réservé; pas de place dans les saunas, car trop de monde en pleine covid; 15 minutes d'attente pour ressortir du site, car il faut refaire la file même si on n'a rien acheté... mon expérience de relaxation a complètement été gâchée. Armez-vous de patience si vous souhaitez y aller...

Stephane Bergeron

The best are the infrared chairs. The spas are nice and hot.

Lorraine

Had a massage, it was great

Steven Martel

(Translated) You may have won archicture awards, but you definitely won't win for your customer service! Impossible to speak to anyone by phone, reservation system totally defective, endless queue ... A little rigor would be in order ... As for the spa itself, it is indeed quite extraordinary and very surprising. We haven't had a chance to test the floating pond, but the reviews are unanimous. The infinity pool is sublime, the river surprising, not to mention the little touches such as the salt exfoliant. Absolutely impeccable! (Original) Vous avez peut-être gagné des prix d’archicture, mais vous n’en gagnerez certainement pas pour votre service à la clientèle! Impossible de parler à quiconque par téléphone, système de réservation totalement déficient, file d’attente interminable… Un peu de rigueur serait de mise… Quant au spa en soit, il est effectivement assez extraordinaire et très surprenant. Nous n’avons pas eu la chance de tester le bassin flottant, mais les critiques sont unanimes. La piscine à débordement est sublime, la rivière surprenante, sans compter les petites attentions telles que l’exfoliant au sel. Absolument impeccable!

Steve Blouin

(Translated) We tried to call several times to make an appointment for a massage. Impossible to speak to anyone. So we decided to come in person. There was no room left for massages. After a good wait, we still had the thermal experience. Unfortunately, we had the idea of coming back with our teenagers so that they too could benefit from it. I called Wednesday December 15th to see if it was possible. They told me 12-16 year olds can come Monday thru Thursday after 5pm, but they only take reservations for adults. So we came THURSDAY December 16th. The manager refused us access because she said that it was only Tuesday and Wednesday. I let you imagine how but children it is felt. The site is magnificent. We are from Quebec and have been here before, but now it's over. What a lack of respect. (Original) Nous avons essayer d'appeler a plusieurs reprises pour prendre rendez vous pour prendre un massage. Impossible de parler à personne. Nous avons donc décidé de venir en personne. Il ne restait plus de place pour les massages. Après une bonne attente, nous avons quand même fait l'expérience thermale. Nous avons malheureusement eu l'idée de revenir avec nos ados pour qu'ils puissent eux aussi en profité. J'ai appeler le mercredi le 15 décembre pour vérifier si s'était possible. Ils m'ont dit que les 12 à 16 ans pouvais venir du lundi au jeudi après 17h, mais qu'ils prenait les réservations seulement pour les adultes. Nous sommes donc venu JEUDI le 16 décembre. La gérante nous a refusé l'accès car elle disait que s'était seulement les mardi et mercredi. Je vous laisse imaginé comment mais enfants ce sont senti. Le site est magnifique. Nous sommes de québec et étions déjà venus, mais là, c'est fini. Quel manque de respect.

carlos mejia

Best spa ....period!

Allyson Murphy

(Translated) I have never seen that! This business does not answer the phone! And it is highly frustrating. I received a $ 150 gift card, it is impossible to book for a Thermal experience ... online we request the card and in person it's all the time full. In short, consider another option like Siberia Spa you will have a much better experience. (Original) Je n'ai jamais vu ça! Ce commerce ne répond pas au téléphone! Et c'est hautement frustrant. J'ai reçu une carte cadeau de 150$, impossible de réserver pour une expérience Thermale ... en ligne on demande la carte et en personne c'est tout le temps plein. Bref, considérez une autre option genre Sibéria Spa vous aurez une bien meilleure exprérience.

Claudia Champagne

(Translated) They tell us to make our reservations online to avoid lines and waits. We arrive on the day of our reservation (our reservation was made a month ago) and we have to wait outside for over an hour before we can go home !! They do not even honor our gift certificates purchased in advance (the restaurant is closed!) And reservations do not allow us to "go faster" at all. Very disappointed with the poor service. First time here and last time for sure. (Original) Ils nous disent de faire nos réservations en ligne pour éviter les files et les attentes. Nous arrivons la journée de notre réservation (notre réservation a été fait il y a un mois) et nous devons attendre à l'extérieur pendant plus d'une heure avant de pouvoir rentrer !! Ils honorent même pas nos certificats cadeaux achetés d'avance (le resto est fermé!) et les réservations ne permettent pas du tout de pouvoir "passer plus vite". Très déçu du service médiocre. Première fois ici et dernière fois assurément.

Sonia Rainville

(Translated) Very pleasant experience. Lots of different baths and rest areas. We had only one disappointment: the floating baths were closed !!! We were leaving from afar on purpose for that: (( It would be really appreciated if this kind of maintenance were indicated on the site. We would have just postponed our visit for a few days! Thank you (Original) Expérience très agréable. Beaucoup de différents bains et zones de repos. On a eu une seule déception : les bains flottants étaient fermés !!! On partait de loin exprès pour ça :(( Ce serait vraiment apprécié si ce genre d'entretien était indiqué sur le site. On aurait juste reporté notre visite de qques jours! Merci

Nicolas Sapp

(Translated) I loved the site..but a t-flat in front of the outside cleanliness left a lot to be desired, full ashtrays, cigarettes and Kleenex on the floor. (Original) J ai adoré le site..par contre un ti-bemol a l avant la propreté extérieure laissait a désirer, cendriers plein, cigarettes et Kleenex par terre sur les allées.

D MacK

Superb. Well appointed facilities, thoroughly relaxing environment and such a great experience. We enjoyed the Float package and would gladly do it again.

Ahmad A.

Beautiful

Francis B. Bergeron

(Translated) Loved the facilities on site! Thank you very much to my wife for taking me there ???????? (Original) J'ai adoré les installations sur place! Merci beaucoup a ma conjointe de m'y avoir emmené ????????

Alexandre Deshaies-bouchard

(Translated) Waiting in line for an hour to get in even with a reservation and waiting in line for more than 30 minutes just to leave the establishment, no parking available. Really way too crowded to be a relaxing place. One visit is enough to convince me never to return (Original) Attendre en file une heure pour rentrer même avec une réservation et attendre en file plus de 30 minutes seulement pour sortir de l’établissement, aucun stationnement de disponible. Vraiment beaucoup trop de monde pour être un endroit relaxant. Une visite est assez pour me convaincre de ne jamais y retourner

jeff kaulback

This was a much needed visit. Everything is very clean and the staff are friendly and helpful. You see them cleaning constantly. There is a spot here for every type of person whether you want to read a book, soak in a pool, or relax by a fire in a chair. I wish we were better informed that you needed a reservation to use the restaurant for literally any reason. After hours of soaking in hot water, it would be nice to be able to walk in and buy a drink or get a snack, but apparently you must make a reservation. We were not told this, and that's why 4 stars instead of 5. We were able to buy water from the desk but that really is not what we wanted. The only frustrating things were due to covid which is understandable. A very very long wait to get insidex and then another very long wait to check in despite us being on time for our booking. With the restrictions, it is what it is! Worth the wait. Make sure you make a reservation for food and drinks. You'll want them, I promise.

Marie-Michèle Vézina

(Translated) The spa itself is very good. However, customer service is a whole different thing. First of all, having the phone line is a real struggle and the person at the end of the line, after the many minutes of waiting, is very unfriendly. Then, we take the trouble to book, but we still wait 50 minutes in line to register. (2 different lines: 1 inside, 1 outside ...?) The reception staff seem to overwhelmed by events and do not really consider customers. On the other hand, people who take care of themselves do not wait more than 5-10 minutes. Why book if the waiting time is equivalent to those who do not have a reservation? You should definitely review your organization ... at the price that your experience costs. (Original) Le spa en tant que tel est très bien. Par contre, le service à la clientèle est une tout autre chose. Premièrement, avoir la ligne téléphonique est un vrai combat et la personne au bout de la ligne, après les nombreuses minutes d'attentes, est très peu sympathique. Ensuite, on prend la peine de réserver, mais on attend tout de même 50 minutes en file d'attente pour s'enregistrer.(2 files différentes : 1 en dedans, 1 dehors... ?) Le personnel a l'accueil semble dépassé par les évènements et n'ont pas vraiment de considération envers les clients. Par contre, les gens qui ont des soins eux, n'attendent pas plus de 5-10 minutes. Pourquoi réserver si le temps d'attente équivaut à ceux qui n'ont pas de réservation? Vous devriez certainement revoir votre organisation... au prix que votre expérience coûte.

Jean-Philippe Dussault

(Translated) We had a reservation with an arrival time between 10:30 am and 11:30 am. So we show up on site and there is a line of 35-40 people outside. After 30 minutes we had hardly made any progress. We are told that it is understaffed so it is slower than usual. So we left .. Great relaxing activity for couples ..! (Original) Nous avions une réservation avec heure d’arrivée entre 10h30 et 11h30. On se présente donc sur place et il y a une file de 35-40 personnes à l’extérieur. Après 30 min nous n’avions presque pas avancé. On nous explique qu’il manque de personnel donc c’est plus lent qu’à l’habitude. On est donc reparti.. Super activité de détente en couple..!

Shaun Shanks

Wow! Wow! Wow! An amazing thermal bath experience on the St.Lawrence River. Definitely a bucket list moment for any spa enthusiast. Very well maintained and what a great experience. So many hottubs and saunas to relax in and Nordic baths to wake up those senses! It would be really awesome if management told the staff to smile when they make eye contact but what can you do.???????? If you are in Quebec City, definitely go!

Vanessa Girard

(Translated) It's been 3 times that we come to the strom spa. Only once we were able to access the baths. We never have access to the restaurant. Every time we wait at least 30 minutes to register. Even booking on the internet, for an arrival at 5:30 p.m., there was not enough room in the restaurant. $23 to wait 30 minutes for not being able to eat. And what about the wait when we try to book by phone. Never an answer. Very ordinary experience. (Original) Ca fait 3 fois que nous nous présentons au strom spa. Une seule fois nous avons pu avoir accès aux bains. Jamais nous avons accès au restaurant. A toutes les fois nous attendons minimum 30 minutes pour nous enregistrer. Meme en reservant sur internet, pour une arrivée a 17h30, il n’y avait pas assez de place au restaurant. 23$ pour attendre 30 minutes pour ne pas pouvoir manger. Et que dire de l’attente quand ns essayons de reserver par téléphone. Jamais de reponse. Experience bien ordinaire.

Tommy Fafard (Virtuo360)

Wonderful!

Marc-Antoine Châteauvert

(Translated) The site is very pleasant. The operation of reservations and access to the site itself is atrocious. Staff are aware that there are many issues with this system that management is not doing anything about. We and several other groups arrived with gift certificates, without a reservation, only to be told to pay an additional fee to reserve with a gift certificate or to queue to enter without a reservation, which can take several hours . Our admission had been paid since November 2020 and we are told that we have to wait outside even longer to enter. Ridiculous. The employees on site had the presence of mind to understand our respective situations and let us in after many heated discussions on the subject, thank you to them, but without the problem being resolved. About ten other individuals are currently still in the queue. Ridiculous. A change in administration is required. (Original) Le site est très agréable. Le fonctionnement des réservations et de l'accès au site lui-même est atroce. Le personnel est conscient qu'il existe de nombreux problèmes concernant ce système et que la gestion n'y fait rien. Nous et plusieurs autres groupes sommes arrivés avec des certificats cadeau, sans réservation, seulement pour nous faire dire qu'il faut payer un frais additionnel pour réserver avec un certificat cadeau ou bien faire la file pour entrer sans réservation, ce qui peut prendre plusieurs heures. Notre admission était payée depuis novembre 2020 et on se fait dire qu'il faut attendre à l'extérieur encore plus longtemps pour entrer. Ridicule. Les employées sur place ont eu la prestance d'esprit de comprendre nos situations respectives et nous ont laissé entrer après maintes discussions chauffées sur le sujet, merci à elles, mais sans que le problème soit réglé. Une dizaine d'autres individus sont présentement encore en file d'attente. Ridicule. Un changement dans l'administration est requis.

Jessica Roberts

Just breathtaking! A real escape in the city. Visited in February and watching the ice float down the river from the infinity edge thermal bath was beautiful. So many different pools, saunas, rooms and areas to check out and relax - make sure to check them all out! The massage was great and insurance receipts are provided upon request. I visited on a Monday so it wasn’t too busy, not sure what the weekend would be like. Was much emptier in the morning when we arrived (10:30am) than when we left around 3pm.

Jim Morris

We were greeted by a very pleasant and informative staff member. And the experience is beyond belief. If we lived in Quebec we would definitely purchase a seasonal pass. Words cannot describe the experience!

leah deffett

Can't get a booking

Caroline Boucher

(Translated) A beautiful view of the St. Lawrence River and well appointed but a little too expensive for a so-called relaxation experience which is too busy to fully enjoy it (Original) Une belle vue sur le fleuve Saint-Laurent et bien aménagé mais un peu trop dispendieux pour une expérience dite détente qui est trop achalandée pour en profiter pleinement

Jess Pelso

(Translated) Huge prices for a far from exceptional experience. There are additional charges for other experience. No way to book online because supposedly a day without a reservation possible. We must then get there after 40 minutes of driving and be told that we are on a waiting list and that we will be called back a few hours later and respond within 10 minutes that our turn will be over. The last time this happened to me I went to another spa and I was able to get a spot. The strom spa is a place to have continuous customers without ensuring the quality of the experience itself. I'm disapointed…. Once again! (Original) Prix faramineux pour une expérience loin d’être exceptionnelle. Il y a des frais qui se rajoutent en plus pour d’autre expérience. Aucune façon de réserver en ligne car supposément une journée sans réservation possible. On doit alors se rendre sur place après 40 minutes de route et se faire dire que nous sommes sur une liste d’attente et que nous serons rappelé quelques heures plus tard et répondre en 10 minutes comme quoi notre tour sera passé. La dernière fois que ça m’est arrivée je suis aller dans un autre spa et j’ai pus avoir une place. Le strom spa est un endroit pour avoir des clients en continu sans assurer la qualité de l’expérience en soi. Je suis déçue…. Encore une fois!

Meganne Huard

(Translated) I liked the scenery and the beauty of the place, however, there are far too many people which means that it is not always relaxing and then we are not allowed to bring food but you have to book for go eat in their restaurant and that little bit that you have no free space a little above that but for the rest when there are less people it is really beautiful and pleasant (Original) J'ai aimé les décors et la beauté des lieux par contre il y a beaucoup trop de monde ce qui fait en sorte que ce n'est pas toujours relaxant et puis nous avons pas le droit d'apporter de nourriture mais il faut réserver pour aller manger dans leur restaurant et cela ce peu que vous n'avez pas de place de libre un peu dessus de cela mais pour le reste quand il y a moins de monde c'est vraiment beau et plaisant

Geneviève Turmel

(Translated) super beautiful environment the air of rest on the other hand lacks a little heat (Original) super belle environnement les airs de repos par contre manque un peu de chaleur

EVE MICHAUD

(Translated) Really perfect facilities but... 3/4 toilets without paper or non-functional and when we report the situation to an attendant we are told to go and queue at the reception to tell someone else...! In a wet swimsuit???!!!! 15 minute wait at the exit just to give our keys back when everything was paid for on arrival. It breaks the zenitude and the general experience of all that. (Original) Installations vraiment parfaites mais... 3/4 des toilettes sans papier ou non fonctionnelles et quand on signale la situation à une préposée on nous dit d'aller faire la file à la réception pour le dire à quelqu'un d'autre...! En maillot tout détrempée ???!!!! 15 minutes d'attente à la sortie juste pour redonner nos clés alors que tout a été payé à l'arrivée. Ça brise la zénitude et l'expérience générale tout ça.

Ginet Potvin

(Translated) The spa is magnificent, the facilities of a very high standard. Unfortunately the service at reception is particularly slow. In times of Covid, it would be good to review the check in procedures to avoid waiting and congestion in the queue. In addition, the rules for our use of telephones, silence and the number of people per installation are neither respected nor controlled by the staff. It's a shame because it ruins the experience. (Original) Le spa est magnifique, les installations de très grandes qualité. Malheureusement le service à l'accueil est particulièrement lent. En période de Covid il serait bon de revoir les procédures de check in pour éviter l'attente et l'encombrement dans la file. De plus les règles de nos utilisation des téléphones, de silence et le nombre de personnes par installation ne sont ni respectées, ni contrôlées par le staff. C'est vraiment dommage car cela gâche l'expérience.

Marc-Antoine Béland

(Translated) This is my first time leaving a comment via google, but I just feel ripped off. I had a 1.30 hour massage that looked like nothing, with someone who was presumably lacking in experience, or simply interest. I get a massage regularly and I am therefore all the more surprised that one can receive such a bad massage at such a high price! And I'm not even talking about a cell phone that started ringing during the massage or the fact that the room was very cold, so not very conducive to relaxation. (Original) C'est la première fois que je laisse un commentaire via google, mais je me sens simplement arnaquée. J'ai eu un massage de 1h30 qui ressemblait à rien, avec une personne qui manquait vraisemblablement d'expérience, ou d'intérêt simplement. Je me fais masser régulièrement et je suis donc d'autant plus surprise que l'on puisse recevoir un si mauvais massage à un prix si élevé ! Et je ne parle même pas de portable qui a commencé à sonner pendant le massage ou du fait que la pièce était très froide, peu propice donc à la relaxation.

Yoan Renaud

(Translated) Very nice location with excellent service and a great restaurant. (Original) Très bel emplacement avec un excellent service et un resto super.

Sabrina Duchesne

Peaceful place on the edge of the st laurence river.

lp lamon

(Translated) If I could add some more star I would ???????? (Original) Si je pouvais ajouter encore plus d'etoile je le ferais ????????

Flo Plat

(Translated) Extraordinary experience, our last visit dates back to spring break 2020, with my wife and our daughter. It was magic to see the ice creams descend on the river, while we relax in a hot tub !! (Original) Expérience extraordinaire, notre dernière visite remonte à la relâche 2020, avec ma femme et notre fille. C'était magie de voir les glaces descendre sur le fleuve, pendant qu'on relaxe dans un bain chaud !!

Genevieve Masse

(Translated) Location: great! Use: 8/10 Property Location 9/10 Food: 10/10 Price: 8/10 Basically give us 3/5 stars simply that for the price pay the diversity of the baths was little! But for the rest, congratulation is really an experience to live !!! (Original) Endroit :super ! Employer : 8/10 Propriété des lieux 9/10 Nourriture:10/10 Prix:8/10 En gros nous donner 3/5 étoiles tout simplement que pour le prix payer la diversité des bains était peu ! Mais pour le reste felicitation c'est vraiment une expérience à vivre !!!

Emilie Girard

(Translated) Customer service blatantly lacks judgment. I booked for 3 but my 2 girlfriends had a gift certificate. I did not indicate at this time that I had a gift certificate. When we finished our day I paid for 3 entry even though I had a 2 quantity certificate with the same access. By calling customer service and explaining my situation, they wouldn't hear anything. It doesn't make me want to go back but I have a gift certificate;) (Original) Le service à la clientèle manque de jugement flagrant. J'ai réservé pour 3 mais mes 2 amies avaient un certificat-cadeau. Je n'ai pas indiqué à ce moment que j'avais un certificat cadeau. En finissant, notre journée j'ai payé pour 3 entrée même si j'avais un certificat de 2 quantités avec les mêmes accès. En appellant au service à la clientèle et en expliquant ma situation, ils n'ont rien voulu entendre. Ca me donne pas le goût d'y retourner mais j'ai un certificat cadeau ;)

Celine Roy Dupont

(Translated) Always so clean, welcoming and professional! Memorable massage by the excellence Zoé D. followed by a long swim in the multiple facilities for a truly unforgettable afternoon! Thanks Strom! ???????????? (Original) Toujours aussi propre, accueillant et professionnel! Massage mémorable par l'excellence Zoé D. suivi d'une longue baignade dans les multiples installations pour un après-midi tout à fait inoubliable! Merci Strom! ????????????

Marie-Andrée Dallaire

(Translated) Excellent. The floating bath is amazing. Salt exfoliation is to be done. The view of the river is splendid. The river is pleasant. Modern design is changing. …

Melissa Rajotte

They announce every where that we do not have to reserve for the bath experience but upon arrival refuse you if they are full. We came all the way from Montréal and even booked a hotel over night to be refused entry to the spa. We had even called earlier this week to reserve and were told that we did not have to.

Geneviève Bureau

(Translated) As mentioned in the previous comments, the site is magnificent, the baths, the common areas and the bistro. The reception is terrible! 1 hour wait, except people who have medical treatment and arrive last minute. Also, we wanted to have dinner at the Bistro before our massage but apparently full until 3:30 pm ... it was 12 noon! We had come early for lunch before our massage and had not eaten so by mentioning that if we cannot eat we will leave they found availability and when we arrived at the Bistro there were several free tables .... , a disappointing first experience for the cost that does not make you want to go back! (Original) Tel que mentionné dans les précédents commentaires, le site est magnifique, les bains, les espaces communs et le bistro. L’accueil est horrible! 1h d’attente, sauf les gens qui ont des soins et arrivent dernière minute. De plus, nous voulions dîner au Bistro avant notre massage mais apparemment complet jusqu’à 15:30... il était 12h! Nous étions venues tôt pour luncher avant notre massage et n’avions pas mangé donc en mentionnant que si nous ne pouvons manger nous allons quitter ils ont trouvé de la disponibilité et en arrivant au Bistro il y avait plusieurs tables de libres....Bref, une 1ère expérience décevante pour le coût qui ne donne aucunement envie d’y retourner!

Nawid

(Translated) Frankly disappointing experience. There are many problems: - 90 minutes wait despite a reservation for the thermal experience; - Poor access management (the client having treatment scheduled in 3 hours could bypass the waiting line while those with reservations had already been patient for 1 hour); - Shortage of bathrobes from 10:30 am (problem which seems to be recurring based on other comments); - Overbooked and visibly overwhelmed staff; - Inability to accommodate at the restaurant: the restaurant was full at less than half of its capacity and they could not take any new reservations for the day. I was so graciously offered to order from outside and eat at the entrance to the spa; - Several clients asked to contact the supervisor / manager (with good reason) in order to express their dissatisfaction / comments: obviously, he was not available. - Huge gap in customer service. Reservations are made strictly online. However, to be reimbursed, as the reservation was made online, the store staff cannot do anything about it, nor guarantee the reimbursement. Reaching customer service over the phone is another struggle. Vicious circle, indeed! - Waiting time of AT LEAST 15 minutes to reach customer service. After 15 minutes of waiting, I arrive in a voicemail box. Some possible solutions: - Take fewer clients; - Add reservation slots to distribute the arrival of customers; - If the restaurant's capacity is an issue, allow customers to arrive after meals (and not only before meals, ie at 10:30 am and 4:30 pm); - Managers should make themselves available, rather than letting their reception staff suffer criticism of their management deficiencies; - Take fewer clients (I repeat, at the risk of it being missed). Fortunately, the layout is adequate, with several different facilities and a beautiful view of the river, although far from sufficient to compensate for the multitude of shortcomings mentioned above. (Original) Expérience franchement décevante. Nombreux sont les problèmes : - 90 minutes d'attente malgré une réservation pour l'expérience thermale; - Mauvaise gestion des accès (le client ayant des soins prévus dans 3 heures pouvaient outre-passer la fil d'attente pendant que ceux avec réservation patientaient déjà depuis 1 heure); - Pénurie de peignoirs dès 10h30 (problème qui semble être récurrent en se fiant aux autres commentaires) ; - Overbooked et personnel visiblement dépassé; - Incapacité d'accueil au restaurant : la restaurant était plein à moins de la moitié de sa capacité et ils ne pouvaient prendre aucune nouvelle réservation de la journée. On m'a si bonnement offert de commander de l'extérieur et de manger à l'entrée du spa; - Plusieurs clients ont demandé à s'adresser au superviseur/gestionnaire (avec raison) afin d'émettre leurs insatisfactions/commentaires: évidemment, il n'était pas disponible. - Énorme lacune au niveau du service à la clientèle. Les réservations se font strictement en ligne. Or, pour se faire rembourser, comme la réservation a été fait en ligne, le personnel en magasin ne peut rien n'y faire, ni garantir le remboursement. Rejoindre le service à la clientèle au téléphone est un autre combat. Cercle vicieux, en effet! - Temps d'attente d'AU MOINS 15 minutes pour rejoindre le service à la clientèle. Après 15 minutes d'attente, j'arrive dans une boîte vocale. Quelques pistes de solution : - Prenez moins de clients; - Ajoutez des plages de réservation pour répartir l'arrivée des clients; - Si la capacité d'accueil du restaurant est un enjeu, permettez aux clients d'arriver après les repas (et non seulement avant les repas, soit à 10h30 et 16h30); - Les gestionnaires devraient se rendre disponibles, plutôt que de laisser leur staff à l'accueil souffrir les critiques de leurs lacunes en gestion; - Prenez moins de clients (je le répète, au risque que ça soit manqué). Heureusement que l'aménagement est adéquat, avec plusieurs différentes installations et une belle vue sur le fleuve, quoi que loin d'être suffisant pour compenser la multitude de lacunes citées ci-haut.

fuqoff01

(Translated) 5 times we have tried to book a treatment and a bath, no response. 3 times we have left a message and we have not received any return calls. Be careful not to just rely on your superb facilities. People like me who spend an average of 20-25 minutes per call to feel like they are literally being fooled and personally I will not be going back. (Original) 5 fois nous avons essayé de réservé un soin et un bain, aucune réponse. 3 fois nous avons laissé un message et nous n'avons reçu aucun retour d'appel. Attention de ne pas seulement se fier à à vos superbe installations. Des gens comme moi qui passent en moyennes 20-25 minutes par appel pour avoir l'impression de se faire littéralement niaiser et personnellement je n'y retournerai plus.

I Remus Barbu

Great place great staff great service

Bonnie Chen

best ever! higly recommend!

Amy Q

Wow!!!

Valerie H

Called 1 week before to inquire if their massage and floating bath were still open. They were. Went to my rv only to be told that they had been closed 3 days before. It would have been nice to get a call or email saying they had decided to close. Massage room was too bright. And a bit cool (20.7C) to my taste. The strom massage was really interesting with the hot and cool stones.

Shaun

This is a great spa! It has a infinity pool with serene views of river. Variety of other relaxing baths and packages. We took the thermal experience only and spent a good 4 hours at this place. Best to go when its cold and snowy! There's a restaurent as well. If you are going in winter season or on cold day one tip would be to carry your warm knit cap , as it can get windy since place is located in open area right beside river. Good thing about this spa is the robe and a towel are included in price for thermal experience ( or access to baths). While in Montreal spas charge for it. Parking is free on site and plenty. If you have a electric car think its paid only for that as we could see a parking machine near that area.

SJ Lee

Convenient location, beautiful inside out and well-priced packages, but was hard to communicate with the staff in English and there were no COVID-19 questionnaires in English :(

Béatrice Ayotte

(Translated) My best experience in a spa! Nice variety of facilities, spectacular view, perfect temperature of the pools / saunas. Wonderful experience out of the ordinary in the TEK room. Thanks Strom! ???? (Original) Ma plus belle expérience dans un spa! Belle variété d’installations, vue spectaculaire, température des bassins/saunas parfaite. Merveilleuse expérience hors de l’ordinaire dans la salle TEK. Merci Strom!????

Antoine Paquin

(Translated) We were extremely disappointed by the Strom Spa experience in Quebec City ... cold, complexity to be understood for the purchase of a package for my spouse and me. Dangerous to circulate on the wet ceramics, lack of …

Corey Omer

Do NOT buy « promotional » packages online - they have been overselling them and do not have capacity to accommodate guests for the treatments they have sold. We purchased a package costing over $500 many months ago and called in July 2021 to book for November 2021. After waiting on hold for over 15-20 minutes (a regular occurrence when calling), we were told that they could not take our reservation at the time but that we would be guaranteed service in November if we called at the start of October. I called at the very start of October to follow up and was then told that all massages and all other treatments in November were (quite incredibly) completely sold out. I am now out of pocket with a number of other expenses I booked relying on the fact that—if I tried to book services four months in advance—I would be able to. I was also then told the packages are non-refundable, even though mine effectively cannot be used. Strom has a ton of potential but it has unfortunately turned into a money-grab for « packages » they cannot honor. Prepay for packages at your own risk!

Jutras Lisabelle

(Translated) The location and the baths are absolutely perfect! On the other hand the reception is to be reviewed, impossible to go there without reservation and far too many reservations are taken at the same time for the capacity of the entrance. We are made to wait a very long time outside in the strong winds and then just as long inside. The problem of reservations and reception is raised by everyone in the reviews and nothing is done by the management, it's a real shame for such a beautiful place. Queuing for 45 minutes or more and paying extra to reserve will make me very reluctant to go back! (Original) L'emplacement et les bains sont absolument parfait! Par contre l'accueil est a revoir, impossible d'y aller sans réservation et beaucoup trop de réservations sont prises en même temps pour la capacité de l'entrée. On nous fait attendre très longtemps dehors aux gros vents et ensuite tout aussi longtemps à l'intérieur. Le problème de réservations et d'accueil est soulevé par tous dans les avis et rien n'est fait par la gestion c'est vraiment dommage pour un si bel endroit. Faire la file pendant 45 minutes ou plus et payer un surplus pour réserver me feront fortement hésiter à y retourner!

Jerome Noel

(Translated) We booked the spa area online (since not possible to do it by phone) while calling before booking to make sure we were doing the right thing, since we have a gift card. Unfortunately, we were misinformed and booked the spa area without a gift card, paying top dollar. They tell us it's our mistake and don't want to know anything about using our gift card. In addition, we try to change the date of the reservation (more than 1 week in advance) and we are informed that it is not possible, whereas everywhere else it is possible and that we could even show up without reservation at any time for the baths ?! We want to change the date in order to have a massage at the same time, but I think we will forget everything! It's over with the Strom Spa for me, very bad experience !! (Original) Nous avons réservé l'espace thermale en ligne (puisque pas possible de le faire par téléphone) tout en appelant avant de réserver pour s'assurer que nous fassions la bonne chose, puisque nous avons une carte cadeau. Malheureusement, nous avons été mal informé et avons réservé l'espace thermale sans carte cadeau, en payant le gros prix. Ils nous disent que c'est notre erreur et ne veulent rien savoir d'utiliser notre carte cadeau. Par ailleurs, on tente de modifier la date de la réservation (plus de 1 semaine à l'avance) et on nous informe que ce n'est pas possible, alors que partout ailleurs c'est possible et qu'on pourrait même se présenter sans réservation en tout temps pour les bains?! On souhaite modifier la date afin de prendre un massage en même temps, mais je crois qu'on va oublier le tout! C'est fini le Strom Spa pour moi, très mauvaise expérience!!

Fred 8thcivic

(Translated) Hello, I bought a package for 2 people (package balance - $ 175) as a birthday present …

Cristina Canizalez Haedo

Relaxing

Irina Mocanu

Amazing new spa, with great experiences such as the infinite pool, the floating pool and the salt pool. Unfortunately, the salt pool is an extra 30$, quite expensive for a 20 min experience.

Michele Tessier

(Translated) Can someone answer the phone ??? I have been online for 2 hours to book a treatment that I have already paid for ... On the site it indicates that the reservation for The thermal experience is optional BUT in fact it is impossible to enter the site without reservation. and in addition pay $ 10 to reserve ??? Truly?. (Original) Est-ce que quelqu'un peut répondre au téléphone ??? Ça fait 2hres que je suis en ligne pour réserver un soin que j'ai déjà payé...Sur le site ça indique que la réservation pour L'expérience thermale est optionnelle MAIS dans les faits il est impossible d'entrer sur le site sans réservation.et en plus payez 10$ pour réserver ??? Vraiment?.

Oubada BADARANI

(Translated) A great outing whether for two or in a (small) group. To try: the hot bath with the river. A guaranteed relaxing experience! (Original) Une belle sortie que ce soit à deux ou en (petit) groupe. À essayer : le bain chaud avec la rivière. Une expérience relaxante garantie!

Vale Font

(Translated) Nice place, I went to it 2-3 years ago. Never had a problem, on the other hand 3 weeks ago I called to book a massage 25 min waiting by phone, I called the reception 25 min waiting also and NOBODY has ever answered. In addition, the site was not working to book. A friend and I went on Friday, the parking lot was full despite the 15 min turned in circles, must go to the park at the paying parking lot next to it. A line outside for 30min. I told my friend we'll go and see before paying for parking. We arrive at the full place. Luckily we didn't have to pay for the extra parking! Really bad service. No apologies or any other way to try to figure out why the wait on the phone and why the site never works. I have 3 packages, I hope after 2 years I will be able to use it one day. And believe me if that doesn't change, after my 3 packages I'll go to another spa with good service. Disappointing because I like the place. (Original) Belle place je suis aller labas 2-3 ans passé. Jamais eu de probleme, par contre y'a 3 semaine j'ai appellé au reserver un massage 25 min en attente par telephone, j'ai appelle a la reception 25 min en attente aussi et PERSONNE, n'a jamais repondu. De plus le site ne fonctionnais pas pour reserver. Une amie & moi nous somme aller vendredi, parking plein a craquer malgres le 15 min a tournee en rond, doit aller se park au parking payant a coter. Une ligne a l'exterieur depuis 30min. J'ai dit a mon amie on va aller voir avant de payer du parking. On arrive la place complete. Une chance qu'on avais pas payer le stationnement en plus! Vraiment une service pourris. Aucunes excuses ou un autre moyen pour essayer de comprendre pourquoi l'attente au telephone et pourquoi le site ne fonctionne jamais. J'ai 3 forfait, j'espere apres 2 ans j'vais pouvoir m'en servire un jour. Et croyez moi si ca change pas, apres mes 3 forfaits je vais aller dans un autre spa avec un bon service. Decevant parce que j'aime bien la place.

Mel S

Would like to share my recent PAINFUL and INSANELY FRUSTRATING experience with Strom Spa Quebec City in hopes that my experience will help other foreign visitors to not repeat my same mistakes: A month prior to my trip to Quebec City, I was really interested in Strom Spas's thermal experience and massage package for my husband and I. I was about to purchase the package online but saw on their website that a phone reservation is required for the massage. I called in and was put on hold for a REALLY long time, no one picked up. I thought to myself, oh it might just be a busy day for them, I'll try again later. Tried calling multiple times during the afternoon and STILL no one picks up. A day later, I tried calling again and surprise surprise, no one picks up. I tried calling almost every day for a week. I emailed and even went on their Instagram to DM them but never got a call back. I decided NOT to buy the package and go in person to try my luck for the massage availability. Fast forward to our trip, The first thing we did when we arrived Quebec City was to go to Strom Spa. When we walked in, the customer service said there was no massages available for the dates that we were there. We went back to our hotel disappointed considering I've tried calling and emailing month prior to our trip. Despite that, I've decided that since we are already in QC, we might as well just try their thermal experience so I bought the gift card online. It is said online reservations are recommended but walk-ins are acceptable too. I tried reserving the time for our visit online but frustratingly, there was no availability- called, no one picked up. The next day, we went in again and they told us that there was a wait list of a minimum of 2.5 hours. They asked us to come back the next day but we were leaving QC. At this point, I was just really tired and don't see a point in returning later that night for a spa when this entire experience has been so laborious and difficult, so I asked for a refund for the gift card. At first- they said that I can't refund and I should just use those as spending credits at their strom store... I insisted on a refund and after multiple back and forth with their 'manager', they agreed. They took my details down and said someone will be reaching out in a day or two. A couple days in, no one reached out. I decided to call a week later and no one picked up. Luckily, on my second try calling, someone actually picked up. I explained the situation to her and after checking, she said that a refund have not been recorded in their file .... Long story short, she managed to do it for me over the phone and this ordeal is finally over. I personally didn't have a chance to step into the spa to enjoy, I'm sure it's nice as other people describe it but the entire experience is ABSOLUTELY TEDIOUS, AWFUL & a WASTE of our TIME. My biggest regret is wasting my time calling, going there and then purchasing another gift card. I should've stopped the 3rd time they didn't pick up my call. I'm not sure how other visitors manage to get a massage but I hope Strom Spa will do something about their phone reservation service etc.

Suzanne Mercier

(Translated) Always nice to go. The restaurant is really delicious. The spas and relaxation areas are also very pleasant. (Original) Toujours agréable d’y aller. Le resto est vraiment délicieux. Les spas et aires de détente sont très agréables aussi.

Janick xx

(Translated) The site is extraordinarily beautiful. The relaxation areas are numerous and pleasant. In short, an excellent experience! To repeat often! (Original) Le site est extraordinairement beau. Les Aires de détentes sont multiples et agréables. Bref, une excellente expérience! À répéter souvent!

Nicolas Labrie

Worth it!!!

Jeffery Tong

Had a very enjoyable and relaxing experience at the thermal pool. The facilities and layout were great with several hot pools and sitting areas to cool off. The view of the river was amazing while you soaked. The lazy river was cool and relaxing as well.

michel arbour

(Translated) My wife went to postpone an easy massage reservation and she was greeted by an attendant who took the time to explain the operation to her because on the site it is really not easy to sort out everything, hard to understand, price etc. And on the phone the staff, although polite, seems exasperated and tired of explaining when we can talk to someone one we left a message Thursday noon we had a call Friday around 2 hrs But congratulations to the person who worked Friday around noon hour February 11 who took the time to explain (Original) Mon épouse est aller pour remettre à plus tard une réservation massage facile et elle a été accueilli par une préposé qui a pris ke temps de lui expliquer le fonctionnement car sur le site vraiment pas évident de tout démêler dur à comprendre prix etc Et a téléphone le personnel quoique polie semble exaspéré et tanné d expliquer quand on peut parler à quelqu'un un nous avons laisser un message jeudi midi nous avon eu un appel vendredi vers 2 hrs Mais félicitation à la personne qui travaillais vendredi vers l heure du midi le 11 février qui a pris le temps d expliquer

Fred Brown

Too many people!

BTC trees Bourne to climb

I wish I lived closer so I could have a membership.

Victoria Klassen

Amazing place, absolutely decadent and totally what we needed after battling a snowstorm. Luxurious and totally worth it!

Dylan Bennett

So amazing. We spent 2 hours exploring the pools and we wish we had an extra hour !

Marie-Josée Sirois-Brousseau

(Translated) An exceptional spa both for the location near the river and the facilities. Large rest room with a view of nature. The floating salt bath is worth the detour. The food offered at the restaurant is delicious and affordable. One of my favorite spas in Quebec! However, it would be interesting to have an accommodation service within the spa. It would really be a nice plus! (Original) Un spa exceptionnel tant pour l'emplacement près du fleuve que les installations. Salle de repos vaste et avec vue sur la nature. Le bain flottant au sel vaut le détour. La nourriture proposée au restautant est délicieuse et à prix abordable. Un de mes spas préférés au Québec! Il serait toutefois intéressant d'avoir un service d'hébergement à même le spa. Ce serait vraiment un beau plus!

Anne Marie Tremblay

(Translated) Really a very nice place, quiet and clean. I loved the view and the various facilities. Not very busy the day I was there so lots of lounging space and I was able to change my towel often. However, on the site it is clearly stated that he was selling lunch boxes due to covid. When I arrived at 10:30 am, there were already no more. (Original) Vraiment un très bel endroit, calme et propre. Jai adoré la vue et les diverses installations. Peu achalandé la journée où jy suis allée, donc beaucoup d'espace de détente et jai pu changer ma serviette souvent. Toutefois, sur le site il est bien inscrit quil vendait des boîtes à lunch en raison de la covid. A mon arrivée à 10h30, il ny en avait déjà plus.

Max M

(Translated) The location is simply superb! The facilities are diverse and the staff is attentive. We had a favorite ???? for the river strøm, which is very pleasant as first contact with the site, as well as for the Dead Sea and the infrared chairs, which are to try absolutely. Better to book to eat at the bistro. It includes sought-after dishes highlighting local products and excellent value for money. The cocktails were also excellent ???? We did not have a problem with the management of silence, contrary to what is said in some other comments. 100% positive experience! (Original) L'emplacement est tout simplement superbe! Les installations sont diversifiées et le personnel est attentionné. Nous avons eu un coup de coeur ???? pour la rivière strøm, qui est très agréable comme premier contact avec le site, de même que pour la mer morte et les chaises infrarouges, qui sont à essayer absolument. Mieux vaut réserver pour manger au bistro. On y retrouve des plats recherchés mettant en valeur les produits locaux et un excellent rapport qualité-prix. Les cocktails étaient eux aussi excellents ???? Nous n'avons pas eu de problème avec la gestion du silence, contrairement à ce qui est dit dans certains autres commentaires. Expérience 100 % positive!

Simon Garneau

(Translated) Incredible, unique experience. Especially for us who live in Tropical country. (Original) Experiência incrível, única. Principalmente para nós que vivemos em País tropical.

Josee Bilodeau

(Translated) I used the massage therapy service and was very satisfied. The view in the waiting room is magnificent. Long wait to make the reservation. I was disappointed that the restaurant was not open when I went. (Original) J’ai utilisé le service de massothérapie et j’ai été très satisfaite. La vue dans la salle d’attente est magnifique. Beaucoup d’attente pou faire la réservation. J’ai été déçu que le restaurant n’était pas ouvert quand je suis allé.

Hugues Menard

(Translated) The reservation concept needs to be improved because it is too complicated, long and requires more spending at home (Bistro or come back for another visit) nice installation but 25% are non-functional damage there should be a discount accordingly. The view is great with the river (Original) Le concept de réservation est à améliorer car trop compliqué,long et oblige de depense plus chez eux (Bistro ou revenir pour une autre visite ) belle installation mais 25% sont non fonctionnel dommage il devrait y avoir un rabais en conséquence . La vue est super avec le fleuve

Véronique Leroux Forget

(Translated) We have done several SPA in Quebec, it is really a beautiful place and the site is large and well organized. And what a view of the river. We were there during a day with a cold of -15 C and everything is well thought out. I highly recommend. (Original) Nous avons fait plusieurs SPA au Québec, c'est vraiment un endroit magnifique et le site est grand et bien organisé. Et quel vu sur le fleuve. Nous y étions lors d'une journée avec un froid de -15 C et tout est bien pensé . Je recommande fortement.

Alexia Cloutier-Boivin

(Translated) Wow! A beautiful place that inspires respect. Everything has been well thought out and structured to allow us to spend a moment of great quality. No compromise was made on the quality of the premises, facilities and service. Already a must for the Quebec City region! Congratulations to the whole team! (Original) Wow! Un lieu magnifique qui inspire le respect. Tout a été réfléchi et structuré pour nous permettre de passer un moment de grande qualité. Aucun compromis n'a été fait sur la qualité des lieux, des installations et du service. Déjà un incontournable pour la région de Québec! Félicitations à toute l'équipe!

Claudia Ruel

Amazing site

genevieve demers

(Translated) Time has stopped the time of ultimate relaxation, with respect and silence ... What about the food at the bistro worthy of great chefs. Wow !, I recommend Strom Quebec, an incredible site and a dedicated and professional staff. (Original) Le temps s'est arrêté le temps d'une ultime détente, dans le respect et le silence... Que dire de la nouriture au bistro digne de grands chefs. Wow!, je recommande le Strom Québec, un site incroyable et un personnel dévoué et professionnel.

Linda Yusak

Excellent!!!

Rosema Lach

(Translated) Nice, a great place to rest. People go around regularly to make sure everything goes smoothly that the rules are followed. No noise ... the only downside .. it lacks a place of rest on cold and busy days. But that will be my favorite place to relax in Quebec City. (Original) Agréable, un endroit super pour se reposer. Des personnes font le tour régulièrement pour s'assurer que tout va bien que les règles sont respectées. Pas de bruit... le seul bémol.. il manque un peu de place de repos les journées froides et occupées. Mais ça sera mon lieu de relaxation de prédilection à Québec.

Yoan Choquette

(Translated) Beautiful, clean and uncluttered environment, great location. The site inspires calm and silence without necessarily imposing it. You don't feel observed and disciplined (sandals, silence, etc.) like in many other …

Jana Goodbaum

I have never experienced such horrible customer service. I purchased a massage and thermal experience for a specific date and time, but it turns out it was only a gift card for a massage, which I can't use because there are no massages available for the 24 hours I am in town. The website is confusing, bordering on misleading, and I made an honest mistake while booking. The spa is refusing to offer a refund and this is completely unacceptable, no matter what its policies may be.

Sophie Stévance

(Translated) I've been trying to book massages for over a month. Each time there are impossibilities and I am suggested to recall - what I am doing. When beaches are available, it is the massages that are not (no more lymphatic massage ??) or the restaurant ... but of course, we are offered a ready-made plate overpriced with hard bread and dry! And this morning, by calling for the 20th time to hope for a massage (any one ... we are there), I am told that teens will only be able to come back on Tuesday and Wednesday evenings from January 11. But what is the logic ?? Why so many difficulties? And why is no solution, or even alternative, offered to customers? In short, I have decided not to come to you anymore. As for my gift card of a certain amount, I will hasten to throw it away - that is to tell you how very unhappy I am with your non-service, and I certainly will not give this poisoned gift to the one of my friends by giving it to her! We will return to Sky Spa and Siberia Spa where loyal clientele is considered; I am also ready to make the journey to Spa Eastman where again we are treated with consideration and where the services are reliable. No, Strom Spa: YOU DO NOT HAVE THE SPAS MONOPOLY. (Original) Cela fait plus d'un mois que j'essaie de réserver pour des massages. À chaque fois il y a des impossibilités et on me suggère de rappeler - ce que je fais. Lorsque des plages sont disponibles, ce sont les massages qui ne le sont pas (plus de massage lymphatique??) ou encore le restaurant... mais bien sûr, on nous propose une assiette toute-faite hors de prix avec du pain dur et sec ! Et ce matin, en appelant pour la 20e fois pour espérer un massage (n'importe lequel... on en est là), on me dit que les ados ne pourront revenir que les mardis et mercredis soirs à partir du 11 janvier ... Mais quelle est la logique ?? Pourquoi tant de difficultés ? Et pourquoi aucune solution, voire alternative n'est proposée aux clients ? Bref, j'ai décidé de ne plus venir chez vous. Quant à ma carte cadeau d'un certain montant, je vais m'empressée de la jeter - c'est vous dire à quel point je suis très mécontente de votre non-service, et je ne ferai certainement pas ce cadeau empoisonné à l'une de mes amies en la lui offrant ! Nous retournerons au Sky Spa et au Siberia Spa où la clientèle fidèle est considérée; je suis prête également à faire la route pour le Spa Eastman où là encore, nous sommes traités avec considération et où les services sont fiables. Non, Strom Spa : VOUS N'AVEZ PAS LE MONOPOLE DES SPAS.

Darcy Jay

World-class facility! We spent over 5 hours at the spa, including a massage and lunch. The steam rooms and infrared relaxation room were my favourites. It was too bad the infinity pool was closed for maintenance. When I made reservations on the phone, I was told I could make a reservation at the bistro once I got to the spa, but when I did that, we couldn’t get seated until 2 pm. So I’m not sure if there’s a way to make all the bookings on the phone at once.

caroline meyer

Had a most amazing day. Couples massage was so relaxing. Has a nice selection of pools. Scenery was beautiful. Dinner in the restaurant was fabulous. Couldn't have asked for a better day.

Rebecca O'Brien

I liked facilities but felt it was too crowded. I really enjoyed the lazy river and the view from the hot pools. No mask requirement in sauna or float room. Biggest complaint is if you are here after 6pm the kitchen is closed and there is no food at all! Not even a protein bar typed food in the gift shop. It's not close to anywhere to eat either.

Jessica Levesque

(Translated) Positive points: The site is beautiful, with a lot of space, a superb view of the river. The places are big, I really liked the zero gravity experience in the salt water basin. Cons: I do not recommend buying a gift card, since when booking they ask us to pay a $ 23 that they only refund us in "credit" returned on site. Also, don't try to reach them by phone, I don't believe there is anyone on the phone ... (Original) Points positifs: Le site est magnifique, avec beaucoup d'espace, une vue superbe sur le fleuve. Les lieux sont grands, j'ai bien aimé l'expérience zéro gravité dans le bassin d'eau salée. Points négatifs: Je ne recommande pas d'acheter de carte cadeaux, puisqu'à la réservation ils nous demandent de payer un 23$ qu'ils ne nous remboursent qu'en "crédit" rendus surplace. De plus, n'essayez pas de les rejoindre par téléphone, je crois qu'il n'y a jamais personne au bout du fil....

Naomi Chouinard

(Translated) We had purchased a bath access package with a meal included a few months ago. We wanted to add massages to that. We attempted to call Strom 5 times extended over a 2 week period before we were able to communicate with someone. We waited 20 minutes each time. I even sent an email. When I finally managed to talk to someone, that person informs me that the massages are sold out for the next month and that I have to book online for my access to the baths. When I book online, I have to pay $ 23. However, when I arrive at the spa, I am in the same line as the people who do not have a reservation. We wait 50 minutes in line. They refuse to reimburse us for the $ 23 for the reservation and they give it to us on a gift card. We are also informed that the restaurant is closed and that we cannot access the purchased package. We are returned yet another $ 23 on a gift card. Besides, we are told that it is impossible to put it on the same gift card. We finally have access to the baths. However, no employees are on site to monitor and Covid regulations are not being followed by customers. The sandwiches available for dinner were of very poor quality, and it was not even possible to have juice or coffee. I will never go back to cheer on a business that basically sells services they can't render because they can't be contacted. Surprise costs are also added without benefit. No worries about covid. I urge you to go to another establishment. (Original) Nous avions acheté un forfait d’accès aux bains avec un repas inclus il y a quelques mois. Nous voulions ajouter à cela des massages. Nous tentés d’appeler au Strom 5 fois étendu sur une période de 2 semaines avant de réussir à communiquer avec quelqu’un. Nous attendions 20 minutes chaque fois. J’ai même envoyé un courriel. Quand j’ai finalement réussi à parler à quelqu’un, cette personne m’informe que les massages sont complets pour le prochain mois et que je dois réserver en ligne pour mon accès aux bains. Lorsque je résèrve en ligne, je dois payer 23$. Pourtant, en arrivant au spa, je fais la même file que les personnes n’ayant pas de réservation. Nous attendons 50 minutes dans la file. On refuse de nous rembourser le 23$ pour la réservation et on nous le remet sur une carte-cadeau. On nous informe aussi que le restaurant est fermé et que nous ne pouvons pas avoir accès au forfait acheté. On nous retourne encore un autre 23$ sur une carte-cadeau. D’ailleurs, on nous dit qu’il est impossible de le mettre sur la même carte-cadeau. Nous avons finalement accès aux bains. Toutefois, aucun employé n’est sur le site pour surveiller et les règlements de la Covid ne sont respectés par les clients. Les sandwichs disponibles pour le dîner étaient de très piètre qualité, et il n’était même pas possible d’avoir du jus ou un café. Je ne retournerai jamais pour encourager une entreprise qui vend essentiellement des services qu’elle ne peut rendre parce qu’il est impossible de communiquer avec eux. Des frais surprises aussi s’ajoutent sans avantage. Aucun souci pour la covid. Je vous incite à aller à un autre établissement.

Natasha Rocheleau

(Translated) Honestly a great place! Very big, the indoor and outdoor river is awesome But arriving from Montreal at noon, massage at 1:30 pm and learning that the dining room is full, that we should have booked… uh, it would have been nice if the call center had recommended it to us when booking! Not anything around that is taken quickly so have a massage with only a bottled smoothie not drinkable in the body, not cool. Let's say it started off on a bad note. (Original) Honnêtement un superbe endroit! Très grand, la rivière intérieure et extérieure est géniale Mais arriver de Montréal à midi, massage à 13h30 et apprendre que la salle à manger est full, qu’il aurait fallu réserver… euh ça aurait été bien que le centre d’appel nous l’ait recommandé lors de la réservation! Pas rien autour qui se prend rapidement donc avoir un massage avec seulement un smoothie en bouteille pas buvable dans le corps, pas cool. Disons que cela a débuté sur une mauvaise note.

Miriam Marcoux

(Translated) A super beautiful place, the most beautiful in Quebec. The floating bath is really relaxing, you have to try it at least once. Small suggestion for improvement, the spa could embroider a small number on the bathrobe because sometimes it is difficult to remember which is ours among all the same, especially when a person left with ours! (Original) Un super bel endroit, le plus beau à Québec. Le bain flotant est vraiment relaxant, il est à essayer au moins une fois. Petite suggestion d'amélioration, le spa pourrait broder un petit numéro sur le peignoir parce que parfois il est difficile de se souvenir quel est le nôtre parmis tout les mêmes, surtout lorsqu'une personne est partie avec le nôtre!

Emanuel La Mantia

(Translated) We are in 2021 and no change in their policy for using the gift card. This is not a promotion, but money collected in advance for a service not received. It is impossible to book online with the gift card, nor to book by phone with the gift card, nor to go there. Not to mention the endless wait on the phone to speak to a representative. The proposed solutions: Take an "upgrade" and pay a fee (eh? Why?) Or wait until the off season ... yet they have already cashed in the full amount of the service that they have not yet offered! As several people say in read reviews: Big scam, shame on you! Zero star (Original) Nous sommes en 2021 et aucun changement pour leur politique d'utilisation de la carte-cadeau. Celle-ci n'est pas une promotion, mais bien de l'argent encaissé à l'avance pour un service non-reçu. Impossible de réserver en ligne avec la carte-cadeau, impossible non-plus de réserver par téléphone avec la carte-cadeau, ni d'y aller sur place. Sans parler de l'attente interminable au téléphone pour parler à un représentant. Les solutions proposées : Prendre un "surclassement" et payer des frais (hein? pourquoi?) ou bien attendre la saison morte...pourtant, ils ont déjà encaissé le plein montant du service qu'ils n'ont pas offert encore ! Comme le disent plusieurs personnes dans des avis lus : Grosse arnaque, honte à vous ! Zéro étoile

Wing Yin Agnes Lee

Absolutely fantastic experience. Short drive from old quebec. Started with a brunch- the food was average but they had a live pianist and the view was lovely. The massage therapists were very attentive and professional. Very clean facility and spacious. The thermal experience was spectacular. Many pools to choose from both indoor and outdoor and one was an infinity pool overlooking the st.lawrence river. Also many saunas, steam rooms, relaxation rooms (hammocks) and an infrared room.

Geoffrey Pelsise

Wow! Stunning location on the edge of the St Lawrence and just minutes away from old Quebec City. There is a indoor / outdoor river type pool here that has a current and is really cool. The fact that you can enter it from the comfort of the indoor area is also very nice. Other than that there are tons of rooms and alcoves to relax and lounge in, and there is also a flotation pool where you can float in the water due to a super high magnesium salt concentration kind of like in the dead Sea. Very unique experience that I haven't seen elsewhere. This is the 3rd Strom and newest I've been to out of the 4 and it is a destination in itself!

Caitlyn O

Out of all the existing Stroms, this one is their best yet. The reception is large and there is an express line for members and people who have booked treatments. The receptionist when entering was welcoming and friendly, unfortunately I cannot say the same for the receptionist when exiting, there was a lack of professionalism. The site is large and even though there are a lot of people on site, there is enough room to accomodate many guests. The floating bath is an extra but it is definitely worth it. The location of this Strom is perfect as it has the water in front which is very nice. I can't say I cared much for the new menu at the Bistro, it's very artisanal food and would be nice to have options for the simpler people like me. Overall it was a nice experience and would recommend this place. By the way, they do accept wayspa which can be bought at Costco (value of 100$ for the cost of 75$). The more wayspas you buy, the better your deal.

R Gauth

(Translated) Excellent spa, one of the best in the city of Quebec, against a lot of people and lack of spaces / places to relax ... The place is very beautiful and well done, but it lacks the side more "nature" on the site, even if in front of the river. As for the floating bath, quite disappointed, I imagine that it is not possible to do like the Dead Sea, but it seems to be a fairly chemical salt or I do not know what. Do not pay for the floating bath, the thermal experience is worth much more. (Original) Excellent spa, l'un des meilleurs de la ville de Québec, par contre énormément de gens et manque d'espaces/places de détente... La place est tres belle et bien faite, mais il manque toutefois le côté plus "nature" sur le site, même si devant le fleuve. Pour ce qui est du bain flottant, assez déçu, j'imagine qu'il n'est pas possible de faire comme la mer morte, mais ça semble être un sel assez chimique ou je ne sais pas trop quoi. Ne payez pas pour le bain flottant, l'expérience thermale vaut beaucoup plus la peine.

Driss Mouiha

One of the greatest spas where I went! Near Chateau-Frontenac which make it easy to get to. The thermal experience is great and cheap for what you get. Unfortunately I have to give 3 stars, because someone went with my 350$ Ray-Ban glasses. To get to the Sauna you have to leave your sunglasses outside of it and there are places where you can put them. I put them there and someone stole them from me!!! When I asked what I can do the employee told me that they are not responsible of stolen objects (I agree with him if they'll allow to take them everywhere with you)!!! So if you got expensive sunglasses or other objects either keep them in your locker or take them with anywhere you go even if it's forbidden to take them at certain places. If you're thinking about going there don’t even think about just go you will not regret, but pay a special attention to your objects.

Sylvie Drolet

(Translated) We reserve two massages in advance (we are a couple) for 10:30 am. An hour before he canceled a massage for us. We tell them to let it go in case we are not going to go there so that one of the two gets massaged voyon ... THEY LEAD US TO CHARGE US OF 50% CANCELLATION FEES !!! With a little arrogant tone from the receptionist ... it was necessary to persist with the manager, wow beautiful service Strom spa, congratulations ... (Original) Nous réservons d'avance deux massages ( nous sommes un couple ) pour 10h30. Une heure avant il nous cancel un massage. On leurs dit de laisser faire dans se cas nous n'allons pas aller sur place pour que un des deux se fasse masser voyon... ILS NOUS MENNASE DE NOUS CHARGER DES FRAIS D'ANULLATION de 50%!!! Avec un petit ton arrogant de la réceptionniste...il a fallu s'obstiner avec le gérant, wow beau service Strom spa, félicitation...

Louis Fontaine

We were walking past and went in for lunch at 1330 hours. Waited 20 minutes for formalities: name, phone, cadenas, wait here, were offered a table in the back of the bistro, near the very warm foyer, were denied one of the several open tables with the view "reserved" for the reservations, and finally left. A well frequented place, not for lunch. We are sitting in a very nice restaurant 31 minutes walk from the Strom and will take massages elsewhere.

Jérôme Cayer

Wow! Un spa qui inclus tout le nécessaire à une bonne détente. Une technologie de bain flottant et de lumino thérapie qui vaut le détour. Les strom ont une vision axé sur le service à la clientèle qu'incarnent chaude employé. Une expérience agréable puisque tout est fournis. Seulement amener son maillot et sandales pour passer un agréable moment.

steven leblanc

(Translated) I tried a few times to call to reserve. After 15 minutes of waiting, they ask to leave a message for a return call. But, I got no call back (Original) J’ai tenté à quelques reprises d’appeler pour réserver. Après 15 minutes d’attentes, ils demandent de laisser un message pour avoir un retour d’appel. Mais, je n’ai eu aucun retour dappel

Had Rav

(Translated) THEY say the reservation is not possible by phone but do not accept gift cards from them direct must pay a $ 25 fee to book online only THIEF BAND (Original) ILS disent que la reservation n'ai pas possible par telephone mais n'accepte pas les cartes cadeau de eux direct doit payer 25$ de frais pour reserver en ligne seulement BANDE DE VOLEUR

Pierre Costa

(Translated) What a nice place! The view is superb, the facilities are new, clean, well appointed. We only did the thermal experience and we also went to the bistro. We liked it very much and will definitely be back. (Original) Quel bel endroit! La vue est superbe, les installations sont neuves, propres, bien aménagées. Nous avons fait uniquement l'expérience thermale et nous avons aussi fait un tour au bistro. Nous avons beaucoup aimé et nous y retournerons certainement.

Nick Kostopoulos

Over rated.

Marc-André Nadeau

(Translated) Best spa experience ever! Even if it was a rainy day, I would go back with a snap of my fingers. The multiple indoor and outdoor relaxation rooms are all worth seeing. My favorite experience was the Lazy River: a hot tub with a little current! The view is incredible too and the infinite pool allows us to admire it fully! (Original) Best spa experience ever! Même si la journée était pluvieuse, je retournerais en claquant des doigts. Les multiples salles de détentes intérieures et extérieures valent tous la peine d'être vu. Mon expérience préférée était le Lazy River: un Bain chaud avec un petit courant! La vue est incroyable aussi et la piscine infinie nous permet de l'admirer pleinement!

Sarah-Marie Larivière

(Translated) Nice spa, very modern and generally very good service. The facilities are however quite noisy, which is not always optimal for resting. The people providing care sometimes seem expeditious in their techniques, which does not live up to the potential of the care offered. Nevertheless, it is a very pleasant spa! (Original) Beau spa, très moderne et service généralement très bien. Les installation sont cependant assez bruyante, ce qui n’est pas toujours optimale pour le repos. Les personnes offrants les soins semblent parfois expéditifs dans leurs techniques ce qui n’est pas à la hauteur du potentiel des soins offerts. Néanmoins, c’est un spa très agréable!

Andrew Bevington

It says on the website no reservation needed, we get there and are refused entry because we didnt have a reservation after the website specified we did not need one, waste of money!

X W

Good value for the price. Dining service was good. Pools are nice, rest rooms are exceptional. Last call was 25 minutes before 10 p.m. So plan ahead guys

Jeffrey Gallant

Never have I felt so relaxed. The massages was great. The masseuse went out of her way to ensure I was comfortable. The thermal baths afterwards were such a nice added bonus. Great view of the river from the pools too.

Alexandre Rheaume Castillo

(Translated) It is a very beautiful place. Clean, well organized and obviously relaxing! The river in winter is nice to watch. The places of relaxation are comfortable. The restaurant of the place offers very good dishes. Everything was tasty. I would have liked larger portions but I must say that I have a good appetite. The welcome is warm and efficient. Maybe a little too much because I would have liked more details on the operation of the site. (Original) C'est un très bel endroit. Propre, bien organisé et évidemment relaxant! Le fleuve en hiver est agréable à regarder. Les endroits de détente sont confortables. Le resto de l'endroit offre de très bons plats. Tout était goûteux. J'aurais aimé des portions plus abondantes mais je dois dire que j'ai générament un bon appétit. L'accueil est chaleureux et efficace. Peut-être même un peu trop car j'aurais aimé plus de détails sur le fonctionnement du site.

John Monkey

This establishment must be better with customer service. We had to reschedule our reservation for the spa. It was worse than an airline trying to schedule and get a refund. Aka like many of the other posts..we got screwed by this company. I can’t believe they are this irresponsible to their customers..what kind of business is this? Go to Siberia where they treat you like a paying customer

Gisèle Hkn

(Translated) Spa with multiple atmospheres of relaxation and care. Hammam, Sauna, rest room, infrared room, hot bath, cold bath, massages, restaurant. Clean with a requirement of calm not excessive which allows to fully enjoy the experience of relaxation alone or with two ... (Original) Spa avec de multiples ambiances de relaxations et de soins. Hammam, Sauna, salle de repos, salle infrarouge, bain chaud, bain froid, massages, restaurant. Propre avec une exigence de calme non excessive qui permet de profiter pleinement de l'expérience de relaxation seul où à deux...

Nathalie Girard

(Translated) Great spa! My favorite! So many places and baths that it hardly seems when it's full! Special masseur on the other hand, and not in a good way. Otherwise I would have given 5 stars! (Original) Super spa! Mon préféré! Tellement de places et de bains que ça paraît à peine quand c'est plein! Masseur spécial par contre, et pas dans le bon sens. Sinon j'aurais donné 5 étoiles!

Denise Bergeron

(Translated) Not able to get me to answer the phone and when they finally didn't answer, the line cut after 30 seconds…. In addition, when I bought my package at the beginning of the summer, I was told that it does not take a reservation for the thermal experience, in the end it does take one, but since my package has already been purchased, I cannot make a reservation. reservation… so I hit the road for an hour, to go and see if they have room maybe… ordinary ???????????? !!! (Original) Pas capable de me faire répondre au téléphone et quand finalement ils finissent pas répondre, la ligne à coupé au bout de 30 secondes…. En plus, quand j’ai acheté mon forfait en début d’été on me dit ça ne prend pas de réservation pout l’expérience thermale, la finalement ça en prend une mais puisque mon forfait et déjà acheté, je ne peux pas faire de réservation… donc je me tappe une heure de route, pour aller voir s’ils ont de la place peut-être… ordinaire ???????????? !!!

Kevin Rouillard

Really good place

Odette Savard

(Translated) The restaurant was closed ... It is nowhere posted that the restaurant hours are restricted, which is quite disappointing when you have a gift certificate that includes access to the baths and a meal in the restaurant. (Original) Le restaurant était fermé... Ce n'est affiché nulle part que les heures du restaurant sont restreintes, ce qui est assez décevant quand tu as un certificat cadeau comprenant un accès aux bains et un repas au restaurant.

Raphaelle Lessard

(Translated) My first time here, but probably not the last! (Original) Ma première fois ici, mais sans doute pas la dernière!

Aurelie D

(Translated) In 2020, to support the local industry in a Covid context, I purchased four tickets and 4 massages for a total amount of $ 562.92. The gift certificate came to me in a single item while I wanted four certificates to give to 4 different people. I called customer service: the staff were unable to adapt and issue 4 individual certificates! No customer concern, no flexibility, no listening! What administrative rigidity !!!…. He should indulge in his baths and massages more often to be more serene in the face of the basic requests of their clients! Very dissatisfied with the reception and the ability to adapt versus the nearly $ 600 paid !!! (Original) En 2020, pour soutenir l Industrie locale dans un contexte Covid, j ai fait l’achat de quatre entrée et de 4 massages pour un montant total de 562,92$. Le certificat cadeau m est parvenu en un seul item alors que je souhaitais quatre certificats pour remettre à 4 personnes différentes. J ai appelé le service client : le personnel n a été en mesure de s’adapter et émettre 4 certificats individuels! Aucun souci de la clientèle, aucune flexibilité, aucune écoute ! Quelle rigidité administrative!!!…. Il devrait s’adonner plus souvent à ses bains et massages pour être plus serein face aux demandes de base de leurs clients! Très insatisfaite quant à l’accueil et la capacité d’adaptation versus les près de 600$ payés!!!

Julie Dupont

(Translated) Even with the reservation we had to wait outside for an hour. Restaurant closed without notifying customers in advance. A very stressful cashier who yells at her employees. Very disappointing as an experience that had to be relaxing. (Original) Même avec la réservation nous avons dû attendre dehors durant une heure. Restaurant fermé sans avoir avisé les clients d'avance. Une caissière très stressante qui crie à ses employés. Très décevant comme expérience qui se devait d'être relaxante.

YoonJae Lee

We tried this spa in our 3rd day of our journey in Quebec City and it made our trip COMPLETELY SUCCESSFUL. How should I express this experience of my body in a hot pool with stunning night view around? Easy booking, easy excess, quiet and relaxing atmosphere, many different theme pools with different water temperature each????. They also have saunas and rooms to just relax. We will try massages ????‍♂️????‍♀️ next time. Must visit.

Lucille Gagnon

(Translated) NEVER GIVE A STROM SPA GIFT CARD !!! It will be a real nightmare for the person who receives it. Can't book online, can't book in high season, it's unpleasant and dishonest. (Original) NE JAMAIS OFFRIR DE CARTE CADEAU DE STROM SPA !!! Ce sera un vrai cauchemar pour la personne qui la reçoit. Impossible de réserver en ligne, impossible de réserver en haute saison, c'est désagréable et malhonnête.

Rebecca Simms

Amazing experience with wonderful services available. All staff were bilingual and extremely accommodating. Thank you Strom! We can't wait to come back.

josée Tétreault

(Translated) I had a great day! The place is beautiful! It is the most beautiful of the 4 Strom and for us, the best of all places! Men's dressing gowns were missing when we arrived at 9am but + later we went back to reception and got one! It is very sad this situation of shortage of personnel! (Original) J'ai passé une excellente journée! L'endroit est magnifique! C'est le + beau des 4 Strom et pour nous, le meilleur de tous les endroits! Il manquait des robes de chambre pour homme à notre arrivée à 9ham mais + tard, nous avons retourné à la réception et obtenu une! C'est bien triste cette situation de manque de personnel!

Denis Cote

(Translated) Best relaxation center in Quebec. The view, the salt pool, the log fires, the terrace and plenty of space for everyone. Even when the parking lot announces a lot of traffic, the baths are quite large and no effort is required to find a place. We will come back to this .... several times. (Original) Meilleur centre de détente de Québec. La vue, la piscine au sel, les feux de bois, la terrasse et en masse d'espace pour tous. Même lorsque le stationnement annonce un fort achalandage, les bains sont assez grand et aucuns efforts n'est requis pour trouver une place. Nous y reviendrons.... plusieurs fois.

Isabelle Bussiere

(Translated) To mark our wedding anniversary, we wanted to go to the spa and receive a massage: We had to call three times to be able to book massages, because after 30 minutes, we found an answering machine. We were told that we could not take advantage of the current promotion since we wanted to pay in part via a gift certificate. When we arrived we were informed that our massages were scheduled for the hour before. I have been accused of mistaking the time and blaming them for the communication problem without taking any responsibility on their part. Since we were working earlier, there is no way we booked at the time they had entered. There was no more availability for the day. We were offered an entry to the spas in exchange for a paid entry and the price of a massage they wished to charge us. We left for another spa for the afternoon. 1 week later, they charged our credit card for the amount of the 2 massages we never had. (Original) Pour souligner notre anniversaire de mariage, nous souhaitions aller au spa et recevoir un massage : On a dû téléphoner à trois reprises pour réussir à réserver des massages, car au bout de 30 minutes, on tombait sur un répondeur. On nous a mentionné qu’on ne pouvait pas profiter de la promotion en cours puisqu’on souhaitait payer en partie via un certificat-cadeau. Quand nous sommes arrivés, on nous a informé que nos massages étaient planifies pour l’heure d’avant. On m’a accusé d’avoir mal noté l’heure et blâmer pour le problème de communication sans aucune prise de responsabilité de leur part. Comme on travaillait plus tôt, il est impossible qu’on ait réservé à l’heure qu’ils avaient inscrite. Il ne restait plus de disponibilités pour la journée. On nous a offert une entrée pour les spas en échange d’une entrée payante et le prix d’un massage qu’ils souhaitaient nous charger. Nous avons quitté vers un autre spa pour l’après-midi. 1 semaines plus tard, ils ont chargé notre carte de crédit du montant des 2 massages que nous n’avons jamais eu.

Andreanne Tessier

(Translated) Wow! Beautiful place, I loved the river ????‍♀️ (Original) Wow! Endroit magnifique, j'ai adoré la rivière ????‍♀️

Brittany Fleming

Really cool place, they do nickle and dime you a bit. They dont provide any slippers for you to walk around in so bring your own or you have to buy! Other outdoor nordic spas provide these in your price.

Miriam Paillé

(Translated) It is a birthday present from my son, I spent a very beautiful day in his company. It is a magnificent place, the most beautiful Spa in Quebec. (Original) C'est un cadeau de fête de mon fils, j'ai passé une très belle journée en sa compagnie. C'est un endroit magnifique le plus beau Spa a Québec.

amani al-asmar

(Translated) We went on a Saturday night and the facilities were superb. However, there was only one employee walking around the place and he was passing quickly (I saw him only twice during my three hour visit). I have never seen a spa where the guests were so noisy. People spoke as if they were in a restaurant. The atmosphere was really not conducive to relaxation and I find it a shame. I have never seen a spa with so little supervision. I think the strom spa should do more to ensure visitors a place to rest. Whispers from time to time are normal, but full discussions are a little ridiculous. (Original) Nous sommes allés un samedi soir et les installations étaient superbes. Toutefois, il y avait uniquement un employé qui faisait le tour de la place et il passait rapidement (Je l'ai vu uniquement deux fois durant ma visite de trois heures). Je n'ai jamais vu un spa où les invités étaient aussi bruyants. Les gens parlaient comme s'ils étaient au restaurant. L'ambiance n'était vraiment pas propice à la détente et je trouve ça très dommage. Je n'ai jamais vu un spa avec aussi peu de surveillance. Je pense que le strom spa se doit de faire plus d'efforts pour assurer aux visiteurs un endroit propice au repos. Des petits chuchotements de temps en temps, c'est normal, mais des discussions complètes, c'est un peu ridicule.

Rebecca F

So professional, our massages and bath experience was sublime! Staff were also polite, friendly, and accommodating--a welcome escape for us Anglophone tourists. I very much recommend a visit here, we had a fantastic experience.

Joe Ranieri

I am fortunate to have experienced many Spa's. This was one of the Best!!! Thank you so so much, Joe

Carole Bolduc

(Translated) Very nice and beautiful place. The staff are very courteous and take the current sanitary measures very seriously and feel safe. I recommend the place to anyone who wants to have a memorable day :) (Original) Endroit très agréable et magnifique. Le personnel est très courtois et prend très au sérieux les mesures sanitaires actuelle et on se sent en sécurité. Je recommande l’endroit à toutes personnes qui désirent passer une journée mémorable :)

Laetitia Gutierrez

(Translated) Relaxation guaranteed! The facilities are beautiful and clean, the thermal experience is great with the view of the river. The floating bath experience is worth living. (Original) Détente assurée! Les installations sont belles et propres, l'expérience thermale fait le plus grand bien avec la vue sur le fleuve. L'expérience du bain flottant vaut la peine d'être vécue.

Tyler Pendleton

Celebrated my wife’s birthday here and couldn’t have picked a better spot!

Martin Roberge

(Translated) Very nice place, clean, spacious, very warm welcome from Laura B. Just remember to book your lunch when arriving 1st come 1st served ???? Strom spa experience at the top thank you !!! (Original) Très belle place,propre,spacieux ,tres bon accueil de Laura B. Juste pensez a réserver votre repas du midi en arrivant 1er arrivé 1er servi ???? Strom spa experience au top merci!!!

Myriam Plante

(Translated) Magnificent site. Stunning infinity pool and plenty of hot and cold resorts. My favorite is without a doubt the river at 100 degrees which goes from the inside to the outside. On the other hand, there should be a few more indoor relaxation areas, as they were sometimes all full, and since it was very cold, outdoor chairs were not really a possibility. Also, it would be a good idea to make the heating of the bathrobes outside to be more efficient. All in all, it was a great experience! (Original) Site magnifique. Superbe piscine à débordement et de nombreuses stations chaudes et froides. Mon coup de cœur est sans aucun doute la rivière à 100 degrés qui va de l'intérieur à l'extérieur. Par contre, il faudrait un peu plus d'endroits de détente intérieurs, car ils étaient parfois tous pleins, et comme il faisait très froid, les chaises extérieurs n'étaient pas vraiment une possibilité. Aussi, ce serait une bonne idée de faire en sorte que le chauffage des peignoirs à l'extérieur soit plus efficace. Somme toute, ce fût une très belle expérience!

Julie Martin

(Translated) No service, when I call I am answered 1 time out of 10, IT'S TERRIALLY LONG (Original) Aucun service, quand j'appelle on me répond 1 fois sur 10, C'EST TERRIBLEMENT LONG

Philippe Rodrigue

(Translated) Wonderful relaxation experience. A peaceful place with good customer service. It is recommended to take the experience with the floating salt water bath. (Original) Magnifique expérience de relaxation. Un lieu paisible avec un bon service à la clientèle. On recommande de prendre l'expérience avec le bain flottant d'eau salée.