Reviews of Massage Addict (Spa)

Sandesh Vijay

While they expect us to accommodate their last minute cancellations, they wouldn't accommodate even a 20 minute delay from our end... ended up having a 40 minute massage and paying for an hour. Moreover, it was a noisy place too with some construction happening next door ... I hope they let their customers know of such noisy activities before booking them, the whole session was annoying. Wouldn't go again and wouldn't recommend them.

shannon miller

I purchased a gift certificate for a friend as a gift . The process was easy but I entered the wrong email address. When I contacted the company at 7 pm my mistake was swiftly rectified. My friend enjoyed her massage .

Gail Tomaselli

I started going to Massage Addict at this location just weeks after they first opened. I love my RMT and am excited about the other services that are offered. I have always felt welcomed and it is a clean inviting atmosphere. I moved my membership over to the 2nd location in West Brant as it was a closer drive for me and I still receive the same excellent service. The owners are wonderful community minded people. Highly recommend Massage Addict.

Peter Keddy

Massage Addict has been my go to spot for massages. I've always had really friendly staff and they usually can get me in for appointments with only a day or two notice which is really convenient for the busy lives we lead. No issues here, 5 stars.

marilyn Monahan

Great experience

stephen Ward

Love this location all the massage therapist are amazing, they offer a bunch of great services beyond massage including reflexology and accupuncture. I have insurance and the ladies at the front easily processed it!

Justin Dubé

Great service and very professional. The staff are nice and the place is kept very clean. However, the company is deceiving on how long of a massage you actually get. An hour massage is actually 50 minutes, not 1 hour. What they don't tell you is part of your massage time is taken off while you are preparing for your massage (i.e. talking to your therapist and getting undressed). No other message place I've been to does this. When asked about it, they mentioned that this is why the have a lower rate than other places. This is a deceiving part of the business and I feel it needs to change.

Larissa Lagzdins

Love the online booking option! You can often get in within 24 hours!

Jim Munroe

Friendly staff. Parking is good.

Dave Wall

Staff was knowledgable and friendly. The massage was amazing. Highly recommended.

Hameed Chaudhry

Scott therapist is the best to get a great massage.

Mike Mad Scientist

Always had good service. The team is amazing was in and out Issues. Will be going back

V N

Great. Nice and friendly place.

Cameron Only1cam

Sam...mic drop

Elle Sing

Got to love massages

Eric VT

Excellent therapists, great customer service, comfortable atmosphere.

Sandra Browne

Wonderful on time relaxing service.

Jason McKnight

Great friendly staff

Fran Gateman

I went for a reflexology treatment. My feet feel fabulous and my sinuses have cleared. My hands even feel relief from arthritis pain. A good visit overall

Heather Gibson

Had a massage today with Stephanie. She was great! Friendly and professional. Made sure I was comfortable throughout, did not force small talk on me, adjusted pressure and movement throughout. Only complaint is that there is construction next door to the massage clinic, which does not really help create a relaxing experience. Obviously out of their control but everything else was amazing

Joe Paquette

Friendly and inviting atmosphere. Always excited to return

Daniela Tedesco-Stranges

Bruno is excellent!

Alexx Dawn

They are all so kind and professional, and they're handling Covid so well! Absolutely loved my first visit in October, going back in a few days, and will keep coming back. Fantastic place for a massage.

Koma White

Amazing staff who are friendly and love their jobs. Will remind you of appointments by email, text and by phone if you happen to be running behind. Therapists are professional and personable. Highly recommend Samantha C. She's as angel with magic hands!

James RGG

Amazing and welcoming environment. They promote a calm and relaxing environment.

Sally Armstrong

Great place! All of the therapists are highly qualified and effective with their treatment. Love that I can book my appointments online.

Susana Correia

It was my first visit at this location and I loved it! The front staff were super attentive and Scott my RMT was great! I got the hot stone massage and left feeling super relaxed. Definitely recommend!

Jamie Rice

Love the concept of the monthly massages. Beautiful atmosphere and nice staff.

Patrick McMaster

One of the best atmosphere for a massage

Steph E

Love this place!! Therapists and staff are super friendly and helpful!!

Amanda Varga

Great people great massage very good atmosphere

Jacquie Daniel

Wow a wonderful self-care experience.

Spiritual Gangster Tribe

Amazing!!!

Aiden Mauti

My appointment was cancelled last minute without offering to be covered by another masseuse ????

Kat Dorsey

Had a great experience will go back for sure staff of lovely

Scott Hill

Great service at a fair price.

Richard Robillard

Always feel better after coming here. Caring, professional service.

Chris Eaton

Great spot if you want a massage appointment with easy booking.

Sue Gregoire (Habsfan)

Great place to get a massage, reasonable rates as well! Very kind receptionists as well as very clean establishment!

Raphael Benjamin De Guzman

It was my first time on this branch and I was disappointed and unsatisfied with the service. The establishment was hard to find cause the outdoor signage wasnt lit and it was at a dark spot at the back of a complex. My appointment was 530pm. I arrived 5 minutes earlier cause I already filled out & signed the online form. Another customer arrive after me but she got in first. I got in the massage room at 531pm, was interviewed for 2-3 minutes then waited again for another 5-10 minutes after I got into the massage bed. Her hands was as cold as ice, the pressure is just right but the strokes were as slow as a sloth. It wasnt the deep tissue massage I was expecting and that I know. The massage was finished at exactly 630 but I didnt get an hour worth of massage which I paid for. The only thing I can appreciate was the tidy and well sanitized place.

Duane G

great way to relax. staff are friendly and professional

Tracey Hill

Amber is a natural gift with her hands. The staff are very friendly.

Matt & Tierra Chauvin

Stephanie W is great! She asks if you want to talk or not and also asks what pressure you like. She does an awesome job and I will be seeing her again:) sent my husband to her as well and he said he fell asleep on the table! Great service too, receptionist is so so nice!

Janette Burmaster

It was my first visit and I encountered friendly yet professional staff. I was really impressed with the enthusiasm, knowledge and regard for my wellbeing that the therapist conveyed the entire session and most importantly I appreciated his ability to get the pressure 'just right'.

Troy Fraser

If there were masseuse Olympic games Malory would win gold!

Gurjinder Panag

It was my first time but thank God I tried it...I guess I'm addicted now lol loved it

Laszlo Gatfalvi

Beautiful place great atmosphere excellent therapist.

Brine H

Great place to get a massage. I recommend the free membership for the savings, also requires you to book every month which I would frequently forget to do before being a member. Very accommodating for appointments with evenings and weekends available. Staff are amazing and the text message reminders are very helpful. Haven't tried any services other than massages so can't give feedback on the other services.

Robert Meakin

Clean, reasonable prices and great staff.

Clarissa Lafonte

Amazing staff! What a wonderful place to indulge in self care!!!

Susan Rechil

Clean and quiet. Great staff. Very professional.

Samantha Murray RMT

Amazing RMTs.

Ami Bustamam

Excellent! Had another round of massage.

Cathy Olmstead

I go for the sales. It is a pretty busy dstore

Amanda Hart

Amazing staff

Nic Lab

Was thinking of referring this place for a friend suffering from Sciatica till I read review about shorting the time. Maybe a stop watch would resolve any discrepancy

Paula Chorpitta

Amazing chicken wings half price on Wednesdays.

Tammy Ransome

Always have a great massage, no matter who I see

Matthew Russ

I have never got a massage and went to the front desk to immediately book my next appt (I usually just call every few weeks and book when I'm ready. The RMT is Jeffrey. Highly recommended !!!

Roland Calamatta

Great place

lenora maravlr

Loved it, so relaxing

Mikaela Wilson

Never prepay because they will “reschedule” then charge for both appointments. They don’t put customers first and skew stories to make upset customers seem in the wrong.

Kirsten Ilczyna

I just paid 120$ for an Indian head massage that was the was terrible. My masseuse was Stephanie W and after waiting 10 minutes out of my hour massage for her to start I had 30 mins of elbows driving into my back and shoulder blades. I was then filipped over for the remaining 10 minutes for what I assumed would be the actual head massage. More disappointment there as she barely touched my head and neck. Worst massage I have ever had. I won’t be back.

Kayla Synette

LOVED Emily, she is so friendly and very kind. I was nervous for my first massage a few months back but she made it an incredible experience and let me know what to expect in the coming days. The woman working the front desk was spider polite and very personable as well. Had such a great experience with the staff and service that I'm going back shortly! Will continue coming back to this location every time.

Jennifer Moser

Massage Addict Brantford is clean, quiet, and professional. I use a different person each time so far with no problems. I had Stephanie last time and she has a cheery and positive attitude.

Brada Hale

A great place

Cindy Reed

Ahhh. I can just feel the relaxation

Libby Munro

I love Massage Addict! They are always so accomadating. Never have a problem getting an appointment, and I'm not an appointment broker I always call the day of. They have excellent RMT. I've been to a few there. My best fits thought are Rachel O and Jeffery. Both amazing! Jeffrey has helped me tremendously heal from all the pain I've been in. Thanks Massage Addict ❤

John Jervelund

Never been there

Rosmarie Patak

Great massage, super friendly service

Wayne Coombs

I found that i didn't matter to the owner. I kept getting excuses.

Dawn

Friendly staff and easy to book appointments online. Emily C is amazing.

Joshua McKenzie

I've never been inside and I've never signed any paperwork. Yet this company keeps calling and emailing me saying I owe them money. I would never go to a place like this.

Jackie ferguson

Several RMTs to choose from, depending on your ailments. Great hours to fit most schedules. Affordable!

Breanna Meza

I had to leave the massage 20 mins into my 1 hour massage. Therapist was using dry gloves and doing the same movements causing extreme burning and numbing on my back. Won’t be back!

vicki parker

Danica Musgrave is amazing!

Tia Chessell

I have had 3 massages by Rachel. My first massage was great. No complaints. My second massage was good but my apt was for 845 for an hour massage. I check the times and she started closer to 855, and finished at 940. That loses 15 minutes of the hour massage I paid for and tipped. I went the following week for my third massage ready to watch the clock. It was again an hour apt at 845. She started just after 850 and finished at 935. Again was cut short. I had got dressed, paid and left by exactly 945 which was the end of my technical 60 minute massage I paid for but only received 45 minutes of, for the second time. Between those 2 massages I lost 30 minutes which is a FULL service of massage. That I paid for and didn’t receive. I’m never one to write reviews but I thought this time I will. And I will not be returning, I will be taking my business else where.

Larry Silva

Saw Diane this past weekend. She's a true professional and super friendly.

Kandace Macara

Great massage therapist. I saw Richelle, very knowledgeable, empathetic and punctual. Strong deep tissue massage! I would recommend this place and especially Richelle to anyone!

Ashton Lobbezoo

I had booked a 1 hour hot stone massage from 12:45-1:45. My massage therapist was lovely however she didn’t come to the waiting room to get me until closer to 12:50 and then I waited on the table for close to 10 minutes. I checked the time after my massage was over and it was 1:45. So my massage was max 45 minutes? She didn’t make up for the lost time. Very disappointed. If timing is an issue why aren’t massages spaced out more? I guess this is why there’s always availability at these places. I can pay for and receive a full hour massage somewhere else for a better price and higher quality service.

Kelly Durnford

Amazing staff! Always a great massage!

Jarrot Zehr

Good yet costly

shane foster

They know what they're doing gave great pressure and they released knots and pain out of my back.

David Agnew

Great facilities and knowledgeable staff.

Jen McNeil

Well run... great staff... excellent prices

char dee

Great place, Sam is wonderful -- but everyone I've been to has been great and professional -- very easy to get a same day appointment if you dont have a preference on who you see. I always Enjoy my massage addict days :)

chris Bouchard

Have some time on my hands now due to c-19 and I had been meaning to write a review. Great staff running the front desk and RMT's at this location. Highly recommend.