Reviews of Aqua Bay Pool and Spa Ltd. (Spa)

John Carusone

Went to the store twice to have our well water and tap water tested as we were experiencing issues with our water softener. First time was served by Ben. Did the test and then suggested we try Res-care to clean the resin. Wow, softener is like new. Went in again for another test to follow up. Served by Fred. Took his time, answered all my questions and provided guidance to check some things on our softener, which no longer tracks water usage, and then provided cost effective suggestions to remedy the issue if I couldn't resolve our issue. I I had several people come to my place to look at our softener. not one suggested any maintenance and all tried to sell me a new unit. I can honestly say that I am extremely pleased with these guys and will be going there for my home water and pool supplies and advice from now on. Thanks!

Gomez Addams

Great place convenient sales and the guys working there are the best helped review the chemicals I needed without pushing extras on me so honest

Corona

Great pricing amazing service.. If you need any pool supplies or hot tub supplies this is the best place to go..

Calvin Newman

dropped in with my pool chlorinator as the gasket was worn out, turn out as well the lid was broken so the owner took a new chlorinator out of the box, removed the lid and sold it to me. In and out in no time.

Lana Lou

Excellent customer care. Sometimes you have to wait to get service because the staff are knowledgeable and take the time to explain things to customers. I wish there were more stores like this. Thanks for helping me today!

Scott Buckingham

AMAZING Incredible service. Could not be happier

Adam Doda

Jamie was great to deal with! He took his time and explained how to take care of the pool to us.

Christopher Black

We hired Dave/Aqua Bay to put in a new liner for our pool this summer around the end of June. That same week we had Dave at our house, and he cleared the old liner out and did the cement work by himself. This week, the new liner was ready (under a month) Dave came over, put the liner in, and filled the pool and it looks fantastic. We were blown away by the speed, quality of service, and especially the final product. We have got several compliments from our neighbors on how lovely pool is now. If you want real competent pros to service your pool, go with Aqua Bay. Thanks for the great work!

F D

We ordered a pool on May 18th 2021 that was quoted to us at $9400. One of their pool installers came out to our house a week or so later for the site survey. He told us it would be $9000 to install it; $9000 to install an 18ft round, on ground pool ¯\_(ツ)_/¯ I tried calling and emailing aqua bay back to discuss this with Wendy (who I dealt with, evidently the owner) to no avail. After 4 emails, and 3 voice-mails I still received no reply. I was calling them to refer us to another installer that they use. Yesterday, I left Wendy a voice-mail saying I wanted my deposit back and sure enough someone called me back the same day. If I pull out of the deal, I lose my $2000 deposit or I can have a store credit..... It's not like I took possession of the pool and changed my mind, the deposit is to hold the pool so they can't sell it to someone else. This is insane, I truly regret giving aqua bay my business. I feel like I'm a victim of fraud, this is insane!

Adam Coulombe

Im surprised there are bad reviews I see on here. I have dealt with both the Belleville and Kingston locations, and in both cases they are way more helpful and friendly than any other pool place. Several workers made time for my last-minute pickup to make sure my pool could be installed the same day. I was quite pleased with how helpful they were for me.

Colin McGregor

Never contacted me back....I really thought they would be good company to work with. I have purchased many big ticket items there, Pool Heater, Pool Pump, Flo pontoon Lift, ect.... So I was kinda of shocked when I got a quick response saying This person Linda would be in contact with me soon. That was a 4 days ago ... Nothing. Oh well.. I’ve moved on. I’m hoping it was just a miss communication but I’ve looked elsewhere because I need this taken care of (supply and install new pool liner). I understand you guys are very busy and could not install right away ... It was that you just didn’t contact me back so we could have discussed and get a quote.

Rick Ryer

Very professional business. Knowledgeable staff that answered all my questions and gave me a great deal on my dock. Had been shopping around for awhile but these guys are the best. Seems there is a dock sales guy on every corner, but these guys are the real thing. Very glad I found them!! Highly recommended!!

Dennis Whitty

They came to fix some pin size holes in my in-ground pool because I was loosing water. Paid for the service and still losing significant water That requires I top it up with over 1/2” per day even after a rainfall. About the same amount as before they fixed the pin holes. Spoke with Aqua Bay and they said “oh really? That’s too bad” and offered to send them again for full price! Not pleased

Patty Preston

We just had a new liner installed by Dave of Aqua Bay. He was awesome. The work was done quickly and most professionally. I would highly recommend Aqua Bay and specifically Dave. We are so pleased!

Mike Hathaway

Hands down the best experience we have ever had purchasing a pool and spa. Great Work Aqua Bay Team! I highly recommend Aqua Bay to anyone.????

Christopher Beacock

Great place to shop for all your pool related needs. The owner personally helped me locate the items I needed. I was very impressed with the amount of in house stock Aqua Bay Pools carries. Aqua Bay was recommended to me, and I highly recommend Aqua Bay Pools and Spas. Hugh stock, reasonable prices, very friendly staff.

Roknot Tanksalot

Brought a pool Kit, Stairs and Robot vacuum from Aqua Bay back in April 2021. After my wife talked to them for about a month back and forth we finally decided to buy a pool from them because all the pool places in our area where sold out and Aqua Bay is about an hour and a half drive from where we live. We had asked NUMEROUS times to make sure that it would all fit in our SUV and they assured us it will all fit fine. Now they may have forgotten were bought the upgraded stairs so maybe that is on us, But ultimately we had to make 2 trips 3 hrs round trip to get everything home. Now onto installation day: Since we live outside of their contractors installation area. We hired a professional to do it for us. Our installer gets the walls up and about to install the liner and the proper clips for the liner they are NOT in the box with the liner. In fact my wife DRIVES the 1.5 hrs to the location to get THE RIGHT CLIPS and my wife is informed its NOT the right liner for the POOL THEY SOLD US! Says their sales person. So now they are scrambling to find the right liner for our pool. They don't find one. They instead called their contractor who installs the pools and he informed them of how to do it. In the end my wife got the brackets she needed to install the liner properly into our pool, our installer has sat around for 5 hrs wasting his time, all because they didn't make sure everything we needed was in the boxes. Poor Customer Service, no communication. Floor Staff is nice, but Management doesn't give a rats behind weather it all works out. No compensation was offered for what we were out. WILL NEVER SHOP THERE AGAIN!

Marianne Wilson

Wendy is an amazing person to deal with. thank you for your kind help❤️

Adam Hirniak

If I could give them ZERO stars I would. I had nothing but issues with this company. Poor job opening pool (did not perform all services included in my package) I went back to have my water tested and they sold us another $200 worth of chemicals and gave us a very incomplete set of directions. Called back the next day for clarification, at which point the gentleman who answered told me NOT to follow those directions and that I would require another week at least to get my pool opened, and would have to buy MORE product from them. After calling back again to speak with a supervisor and sort things out, the customer service woman was rude and I asked to speak with someone else. She connected me with Mike, after a heated conversation (at which point he talked down to me, called me son and when I complained about the lack of service asked me what I expected for the money I had paid, because "that's not the way things work in the real world") Mike said he saw my point and said he would call me back that evening and arrange to come by the following morning and help me out with some chemicals and direction to get my pool open (at this point it's 5 days after they "opened" it and the pool was still lime green). He never called, never came, I never heard from them again. I turned to another smaller local pool place 2 days after Mike from Aquabay blew me off and my pool was clear and opened within 48 hours for a grand total of $26. Aquabay are crooks, and they don't care about their customers... STAY AWAY!!!

Daniel Fobert

Daniel Fobert - We bought a spa at Aqua Bay last summer and have had friendly and efficient service. Our experience has been great.

Bob Millard

ALWAYS PROVIDE EXCELLENT SERVICE. VERY KNOWLEDGEABLE !!!

Chris Crawford

Best place in Belleville to get your skates sharpened.

Carlos Ferreira

Called twice to ask if a specific part was available. After being on hold for 10 minutes during the second call, the phone was ringing back and clearly no one was going to answer. I hung up and called right back to be told that they were swamped at the store and, despite knowing exactly what part I need, I had to stand in line at the store to be told whether or not they had it? Maybe the store would be less swamped if a 20 second stock check was done over the phone?

Anne Weldon

By far the worst customer service my family has ever experienced. Unhelpful and extremely rude. Do yourself a favour and go elsewhere.

Jack and Liz Thomson

I have dealt with Aqua Bay for 30 years. I have purchased pool and spa chemicals and accessories, had a liner replaced, had a soft water conditioner installed and had repairs done by qualified staff. The only time I have not had immediate service is when a lot of other customers have been ahead of me.The principals- Wendy, Mike and Dave- are very knowledgeable, friendly and customer-oriented. Together they have turned a small operation into a thriving company which provides employment for over a dozen employees. Aqua Bay is my destination of choice for all things related to pools, spas,water conditioners and RO units

Kay Bee

Nice looking store but the lack of customer service is quite an issue with this place. Both in store and over the phone. Not very friendly on average, nor patient. I literally felt like the associate was annoyed with me, as though I was an inconvenience. Bare in mind I am not trouble maker type customer, I am quiet and passive. So I generally mind my business. I literally havent had a customer service experience this bad in ages.

Brian Weldon

This place has the worst customer service, period. All I asked was for them to fix my water softener, which was an ongoing issue for seven months. When they couldn’t guarantee their work, I followed up with the owner (Mike), and he got extremely rude and aggressive. I strongly suggest you bring your business to another place. I bet the positive reviews on this site are fake.

Stuart McVittie

I started taking my goal skates two years ago. Eventually got them profiled and will not take my skates anywhere else. Very friendly owner and a surprisingly interesting equipment and clothing selection. No goalie gear but great for my skater needs.

maurice creelman

I tried to get some information, i was ignored by the staff, when I tried to get the womens attention, she was very rude, this place is a joke

Carol Guy

Why call anyone else....efficient timely service and informative technicians! It's our go to place for all our plumbing problems now!

RB_corgi

I'd do zero if I could!!!!!!!! Skate sharpening is okay, but nothing great, hit and miss. Also no one in the store knows whats going on, what the price is of any item, they can't find anything in the computer!!!! If your going there to buy one item for $20 you still need to give yourself an hour because you have to account for all of their issues. They've sold me the wrong merchandise a few times and they always take it back but I have to travel back and fourth, burn fuel and waste time. Customer service is the worst I've ever encountered!

Nark Paris

Always informative and helpful.

Arend Getkate

Fast efficient testing and good priced chemicals. Friendly staff.

Jeff Kushner

My best advice would be to go elsewhere.

Shannon Schillemore

Its expensive

Gayle Jessup

Knowledgeable, reliable staff who do an outstanding job every time.

james dickey

Very helpful

Charly Wellings-Gray

Honestly prices were comparable and they had lots in stock when we called. Easy pick up. We ordered the esprit 24’ round and we had the choice of a overlap or beaded liner and so we chose beaded. Got everything home and stored. Started to pull everything out to assemble next day and couldn’t figure out where the top connectors were for liner so we called and asked. Found out those don’t come with the package if you get the beaded liner. No one told us this. Doesn’t say this on the website either. I’ve been looking at everything to see where I may have missed this information. We could exchange our liner or pay $169 for the connectors. We were absolutely flabbergasted. We paid the $169 as we wanted the bead liner but this information could have been provided on ordering or pick up. Why we had to spend the time looking for this connector and call only to find out then? Thankfully we were still early in our set up process but word or warning to anyone purchasing here. Edit Day #2 of set up. We were missing a top tube connector so we called about. Basically told to call St Lawrence and they hung up on my husband. We were also missing 2 floor coves and didn’t bother calling back. Just ended up making a sand cove on that spot. Not sure who packs the kits for them, but we got screwed.

Dakota Goyetche

We had brought in a sample for our hot tub in order to get the right chemicals for treatment. When calling to confirm that our order was ready, the secretary was incredibly rude and treated us poorly. We had no idea if our chemicals were ready and we didn’t want to drive 40 minutes if they weren’t. The secretary put us on hold and never came back to the phone. UPDATE: the customer service outside of the bad secretary was fantastic! Thank you for rectifying this situation; much appreciated :)

Bill Black

Outstanding service, the best value for the dollar in their field!

Trinity Deschamps

Best Skate sharpening place!

Jenny Woods

Great people! Mike helped me above and beyond for a hot tub cover. Thanks Mike!

James

I think most everyone working at the store needs training on what customer service is. To me it seems like a simple thing, all you need to do is give a s*** about the customer's experience. That will go noticed. Much as does the opposite.

Jennifer Reid

I totally forgot to write my review but last week I asked Cody for help on liners and pricing and even heaters and he was so helpful, he really knew his stuff, really great experience I'll definitely be back

Ed Henderson

Great store, excellent customer service very knowledgeable staff. I've been shopping at Aqua Bay for many years for pool supplies, and water conditioning equipment and supplies. I recommend them to anyone they're terrific.

Barry Cooper

Excellent, knowledgeable friendly staff. We called Aqua Bay to repair and service our water treatment system. They scheduled quickly at our convenience showed up on time and repaired our system. Upon completion Fred (the service technician) explained everything he did as well as future preventative maintenance. Great Company highly recommend them.

G Andreis

If COVID-19 were a company, it would be Aqua Bay,

Shannon Pinkerton

Avoid this business! I ordered a pool from the Kingston location and called a week later to arrange pick-up in Belleville. I am then told that there is no pool in stock. They have oversold several pools. I am unsure how inventory is tracked at the store. I have also asked the owner, Wendy to call but she has not responded. Very dissatisfied with lack of customer service and organization from this store.

Bryan Forstner

Very knowledgeable and helpful staff always available to assist.

Ron Ireland

Great service with helpful technical support and fair prices.

Monika Ryl

Unfortunate experience with this business. Difficulties in booking an appointment to close our pool (re: response time/customer service) and in getting a quote. Were not helpful and have lost a customer.

Brendan Killeen

Decent prices but staff can be abrupt. They offer uhaul rentals but no moving supplies

Randy Warren

Do all of my pool supplies and equipment there. Great staff, everybody helps out

Andy Tesluk

Good selection, prices and knowledgeable staff.

Fish for Fun

Best pool place period.

Wade Barker

Expensive

Wendy MacMillan

We recently had Aqua Bay open our in-ground pool and it has never looked better within 24hrs of opening. Thanks so much Linda, Tom and Mitchell!

Timothy Michaels

Terrible... Horrible customer service. Just Terrible.

Jeff Lauritsen

I was with another provider for 10 years before I walked into Aqua Bay three weeks ago ready to buy a whole new water treatment system with hopes that it would solve the embarrassing sulfur smell coming from our taps. After maybe 10 minutes, Mike knew exactly what was wrong and rather than sell me the equipment I was ready to buy, he took the time to explain what the problem was and he solved it for less than $100. It's been three weeks and still no smell. Each week I've been emailing Mike with updates and he replies with next steps within minutes. I can't express how happy we are. These guys saved us thousands of dollars and added thousands more to the value of our home. If you're living in the Quinte area, this is the company you want to deal with.

Debbie D

We bought our hot tub from Aqua Bay. First time it was repaired we were told it was caused by a manufacturer defect. Since the warranty ran out we had to pay. Fast forward 2 years and we recently had the same issue with the leaking. Service repair came after waiting over a week. Hot tub was almost empty. He put pump into tub and drained 2 inches of water. I told him where leak was but refused to listen and took all the panels off. Removed some of foam around pipe where I said it was leaking. Said would be back tomorrow to put silicone on dry pipe. I cleaned up the mess. Still the same job. Put silicone on pipe next day maybe 25 minutes. Left panel off. Signed off on the work order. Called office invoice was 212.00. Called the store numerous times because he left the panel off and it was too heavy for me to put on. Finally came over a week later. Turns out they charged me on the work order I had signed off on and now the bill was almost 400.00. They charged us a service call for him to put panel on which was part of the job. We argued and they took the last service call charge off but bill was still 325.00 so my advice to anyone who gets work done by Aqua Bay make sure you know what your being charged for because even after signing off we were charged additional money.

Shelby Kelly

In the past I have had great service, had an experienc last week and tried to call instead of airing on social media. Person on the phone was rude and no interest of helping the sutuation.

Kelly Barnard

We went to Aqua Bay to research a new natural gas barbecue. Cody was the salesperson. He could answer every question we had about each brand they sold and even brands they didn't sell. He was very helpful and knowledgeable and was the sole reason why we purchased our grill there. Assembly is free and they did it within an hour. They helped us load it and even lent us a strap to tie it down with. Very pleased. Customer service was exceptional and that means everything to me personally. Highly recommend them for grills, no idea about the bad reviews on people and their pool issues.

John Kinahan

Aqua Bay, best Pool and Spa store in Belleville.

Barbara Milsom

We love our new inground pool Aqua Bay installed for us!! We would like to thank Aqua Bay and all the contractors who worked on our pool, we are so so happy with it!! Thank you Jamie for making our dream come true, you guys did a great job!! Best price for the installation and we shopped around, nobody even came close to Aqua Bay's price. We are thrilled with the result and really happy with the excellent personalised service we have experienced following our install. Now if only you guys sold some really warm weather we would be set...haha!! Love your family's success story, happy to do business with you!

Nadine Drapeau

Although customer service has been questionable with the ladies (even one of the older ones whom I believe is the owner or co owner?) We have always enjoyed the young man with the dreadlocks and Cody. We were also very loyal customers over the seven years we have lived here. (Pool, hot tub, barbeque, new hot tub cover, solar blanket, pool heater...... And countless supplies!) I think my jaw actually hit the floor yesterday with the service I received. I realize it's Covid times, but don't you especially want to take care of your customers during this time? I called when I pulled in for curbside water testing. She took my name a d number to look up our account and told me "someone will come out to grab the sample". So I waited in my car. With my three year old for TWENTY FIVE MINUTES. Finally, I called back. She very rudely told me I was supposed to drop the sample in the "skate box". I said okay, well I have been here for twenty five minutes and you just told me someone was going to come grab it? When I told her the information should have been shared - and why did nobody call when they realized that I had not dropped it in the skate box... Especially when they had my number and were aware I called from the parking lot. I was parked to the side of the building where all their offices face. All she had to say was sorry for the confusion and be polite. Instead she tried to make me feel like an idiot and was unbelievably rude slamming the phone down in my ear when I had enough of her rudeness and said I would just go elsewhere. I still can't believe it. I hope you read this and take a good look at how much we spent at your store over the years. Not to mention the things we buy that don't show on our account. It is not a coincidence that there are many reviews on terrible customer service. Take a look at yourself.

Darcy Johnston

The people at aqua Bay were friendly knowledgeable and extremely helpful. I would definitely recommend them to anyone looking for a pool or anything to do with a pool

Ethan Foley

Could not be more pleased with the knowledge and service provided here. Had a problem with a water softener I purchased here, the service guys worked with me to try and solve the issue. When we couldn't solve it over the phone and they thought it was a problem with their unit, they came out free of charge to repair it. It turned out to be a mistake from my installation, they were very gracious and professional about it, quickly repaired it and left me a satisfied customer who will come back time and time again. This kind of service EARNS customers for life.

Scott Bush

They were too busy to help.

Josh Bisson

Ignoring calls, charging us for services they promised would be free, giving us 3 inches of water in our 27' pool and never telling the water company to come back and fill it, the list goes on. Don't go here, service is absolutely awful. We've been trying to set our pool up since April, it's now mid-June and they're still giving us difficulties and our pool is not even filled. Save your money, time and frustration and go to another company.

Michel Boucher

DO NOT BUY FROM HERE! I witnessed the worst treatment of an employee. The owner needs a lesson in how to talk to people and how to treat their employees. I will never step foot in this store again!

Kerri Dukoff

After discovering my sand filter had died, I visited Aqua Bay the other day to look for a new one. My old one was a jacuzzi laser, and I was told by an employee there, that purchasing another new "jacuzzi" sand filter, would be easier as the multi port connections would be the same. So, I purchased a new sand filter, attempted to hook it up, only to discover the new sand filter was NOT the same configuration as my old one. I drove back again, the next day, but nobody could find a filter that had the same configuration, so I returned it for my $ back. Received a call from Wendy, the next day, who was very helpful and has arranged to have an older type dial valve brought from Kingston for me to switch over to a new filter (which I will re purchase). Delightfully surprised at the help she gave. So thanks Wendy!

pouya makki

WOW! This place is amazing! Exceptional service where the employees go out of their way to satisfy my needs, I expecting to order a part, but they had it in stock, I was so happy. Thank you Aqua Bay, you’ve earned a loyal customer.

Mike Gott

Been servicing my pool for a few years and they just installed a water softener for me too. Reliable and competitive prices. Highly recommend!

dave saunders

Terrible customer service

Bea K

Our pool liner was damaged due to ice. Insurance covered the cost and paid Aqua Bay well over $5G for the liner. Since the pool was empty for the season, we had it filled below the jets as per any closing; everything disconnected. In essence the pool was closed. We asked Aqua Bay to put a pool cover on. We paid over $600.00 for this cover. They sent out two guys who were at our house and gone in under an hour. We get a bill for $456.11. They charged for travel! It's 45 min drive. I have driven to Aqua Bay and handed them cash on two occasions. This was their customary closing fee. They did not close the pool! It was done...the hoses removed...lines blown....antifreeze placed in line. They put in a cover and were gone. They did not return calls to enquire but sent collections after us. Quite the service for a customer that has brought over $6 G in your direction. We now have one guy from Peterborough who closes the pool for $175. I am about to spend over 1G on a high end BBQ. I learned that Aqua Bay is a dealer...ha...ya...I'd rather eat mud than hand them another cent.

garnet labrose

This company is not an honest company. I would suggest to go elsewhere. They do not stand behind their promises.

Jim Mifsud

I bought a water softner from Aqua Bay. It has had two issues but this last time Fred was able to call us and fix the problem on the phone

Bob MacKie

Great place to buy your Floe Boat lift & dock. Gary knows his stuff & has the inventory to back it up.

Cindy Anthony

Bought new pump had installed by Aqua Bay. Pump is not functioning and no one will call us back. Day 5 of trying to get past the reception person. Very disappointed in their service.

Steve Wheeler

My "goto" place .always helpful and reasonably priced

Theresa Langevin

I purchased a deluxe model hot tub in September 2020. After paying more than $11,000, and receiving a delivery date of early in the year 2021, I am still waiting for delivery. I have called several months in a row since the new year and am getting no new delivery date. When I purchased it in Sept, Wendy told me I was in luck as they had one left in their stock. If that was truly the case, why am I still waiting? When I called today again to enquire about delivery date again, I was told they have no idea when it will be delivered. They were quick to take my money but now seem not to have any idea of delivery! I understand there are delays due to covid but at least they should be able to check and give me a date. At this point I would never again do business with this company, and not recommend them to anyone.

Shawn Lumley

Purchased 3 pools and a hot tub from them. Great prices, knowledgeable friendly staff, and always try to please. Would highly recommend.

Matt Mawer

Was told I could bring back whatever was left over of the solutions to my pool at the end of the season. When I tried today, I was told that is not allowed. It makes sense, but the guy I dealt with sold me the big canisters of everything and was SURE I could bring it back. I had over half of everything left easily. Response to Owner: It was a young guy, I can't remember his name as it was done in the spring.

Josh Watson

Lowest prices around! Staff are very friendly and knowledgeable.

Kristen Fletcher

Best selection, the service is unbelievable and they deserve all 5 stars!

kayla mackey

was Given a quote to open our pool and the bill came in at twice the price because everything I was told was included for the price to open was actually extra. Not to mention we already had everything hooked up and running. I had my own chemicals and they still used their own so they could charge me extra. I basically paid $300 for them to put my steps in and show my how to hook up the vacuum. Went in to talk to someone about it and was basically called a liar and told that it’s my word against the store reps and she is good at her job and would have told me about all of the extras so I must be wrong. They were not at all helpful and I will be taking my business elsewhere. So so disappointed.

Rick Fowler

Stay away. Big time hustlers. Good at first but then they stiff you.

Austin G

-Pricing is amazing -Gary’s knowledge far surpasses anyone I’ve dealt with. -great follow up -great service from start to finish. -6/5 stars !!

Chad O'Neill

Purchased a used hot tub offline... ended up requiring a complete rebuild of the plumbing system and more. Went to aqua bay to purchase the parts and they were MORE than helpful in getting me set up. Dave was awesome in helping me get sorted out on parts, wiring and installing the new mainboard. While some staff there are new and still learning they are always trying to be as helpful as they can. I would recommend this company to anyone looking to rebuild themselves or buy new.

Jeff Owen

All around an exceptional dock solution If you look at the construction and quality it’s a great product. Very knowledgeable and responsive staff.

Mario Parravani

If you read the reviews on this page you will notice that many of the 4 and 5 star reviews are 3 to 5 years old and the owner of the store has responded to them quite often! It seems that the more recent reviews have more in the way of 1 and 2 stars with complaints of service and rude or just not addressing customers in a positive manner. About a month ago I was in the warehouse picking up a purchase and I noticed some older hot tubs on the top of the racking. When I asked about them the w/h person said that I had to ask in the store. My wife and I went to the store and spoke with a sales person about the tubs and she took my name and number to give to the owner and have him call me back about them. I waited 2 days and called the store to leave him a message in his voice mail to call me back about the tubs. This is where I agree with the other reviewers that have felt being ignored. Here"s another one star for not treating a customer properly

Quinte West Mayor

Great service.

Sonia Ebbers

Have had my hot tub for many years, always had great service.

Jennifer

Very helpful staff! My husband has been in and out asking for feedback and tips on basic maintenance and troubleshooting our softener system. He has never felt unwelcome and they were always there to help. We would highly recommend them based on their customer service and knowledge.

Donna Villacorta

The employees were not very knowledgeable on the products that they are selling. The employee training program has a lot of room for improvement here. They really didn't give me the time of day. I won't be back.

Rob Cunningham

Recently bought a water softener from aqua bay. The staff was very friendly informative and knowledgeable on the products. They were very helpful to me in choosing the correct product and supportive in the process of setting up my new unit. I would go back there again and refer friends and family.

John Utah

Great for skate sharpening

Patti Williams

Great place. Lots of selection and very helpful.

Wendy

We went to Aqua Bay on 18 April 2015, looking for a pool liner and someone to install it for us. We met with an older, blonde woman who didn't seem to really know much and wasn't at all helpful. She said there were "none in stock" and that she would call the company because all they had were last years liners, and would call them on the following Monday. She scribbled the info, but didn't even ask for our names (I had to ask her if she wanted it). As we left, I said to my husband "Yeah, we won't hear back" and we haven't. Nothing. Their installer was in Florida, and we still haven't heard back from him. We drove down to St. Lawrence Pools, and purchased a liner and hired their installer - all within about 15 minutes and $60 cheaper. Terrible customer service - yes, it's not a huge job, but it's still $$. Go to another pool company that is a bit more customer service oriented.

Nanc and Pete Taylor

Purchased a new hot tub from Aqua Bay. Despite unexpected delays in delivery and limited communication regarding a new delivery date, we have finally received our hot tub. I just want to highlight our satisfaction with the delivery and set up man Fred. He took extra care in the handling and placement of the tub and clearly explained the operation and features of the unit. Fred is obviously a skilled technician and definitely impressed us with his knowledge and experience. Hopefully this is an indication of the level of service we can expect moving forward. Many thanks, Fred.

Terry Sopha

thank you so much to the staff at aqua bay!! you went out of your way on a sunday with text, email etc. and solved our hot tub issue,we have only been customers for less than a year kudos to you!!

Pat R

I Walk in there for information on hot tubs, we're going to buy one this spring. Walk passed a guy sitting as his desk to the left who doesn't pay any attention to me. Other guy at the cash is talking sorts with the only other customer in there. So I do a round of the tubs, then stand by the cash, and listen to their sports conversation for 5 mins. I might as well be invisible, lol. I Walk out of there unnoticed. Guess I'll buy a hot tub elsewhere then.

Ramin Tajik

Great customer service

Dunc

My wife and myself have been customers of Aqua Bay for years. We have had them open and close our pool, deliver set up and service our hot tub and every time we have been in the store we have always met us with a smile. I can say from the front desk to the service providers to the owners we have only ever received the very best of service. We want to wish everyone at Aqua Bay a very merry Christmas and you can guarantee you will see us in the new year.

Rachel Richardson

Horrible customer service. We would be told we would get a call back and never would. When we asked to speak to the owner we were told to take our business elsewhere. We had nothing but civil conversations prior to this.

Paul Brunke

Slow service. 30 pounds of pool supplies put into a 3inch deep box with 3 corners broken which dropped all the chemicals all over my deck. Lady came in beside me about her pool that was just opened by aqua bay, showed a picture of it, looked like coffee. Just saying !

Adam Vos

Just started going to Aqua Bay for my pool chemicals (basically half the price of St. Lawrence). I found the staff very knowledgeable and friendly! Love the people, love the products!

Tara Davidson

Friendly and timely service.

D S

Unfortunately they get 1 star, should be zero stars, posted a negative review about 2 months ago but the post was removed by Aqua Bay. Go somewhere else. They are not an honest company.

Jeremy Ruttle

They have so much option to choose from its mind blowing. And great experienced and friendly staff they have my vote for the best in the Quinte area keep up the good work

Joe Teiszler

No complaints here at all. Stopped in for the first time to pick of something that was on sale. Prices are very reasonable, staff was very helpful and went out of there way to help. Parking is good and such a variety of things to look at.

Char Hanson

Great skate sharpening great people

Fred Shannik

Very helpful lots of knowledgeable staff had water treatment problems the water tech fixed them fast and very professional ????

D Sararas

Absolutely terrible customer service yesterday!!!

Nicole

Always has what your looking for in stock. Very knowledgeable in the pool world. Fixed out invasive alge problem for $30 highly recommend this place

Derek LeClair

I just had my water softener replaced by Fred and Tom from Aqua Bay. Fantastic service, Excellent Knowledge and Extremely helpful. Thank you once again guys. I would definately reccomend these guys for all your water softener needs. 5 STARS!!!

Colleen Fleury

Favorite pool store. Knowledgeable staff

N K

Aqua Bay is staffed with knowledgeable people and aim to please by providing top notch service. I had manufacturing issues with a purchase and Aqua Bay went out of their way to solve the problem in a quick and seamless manner. Highly recommend them and will confidently make purchases of goods/services from them in the future.

DUSTY LYNN BRUNTON

I called and spoke with a wonderful gentleman here named Mike. He was super helpful. I called back and spoke with another gentleman a short time after, again, super helpful. I then drove an hour to attend their store and it all changed. Not one person welcomed us into the store. Not one person approached us to ask if we needed a hand. When I finally asked someone is Mike was available I was told he would be back. Waited a bit longer and asked another employee who then spoke with the female owner and then disappeared. Eventually the female owner Wendy came back again and qas informed he and another employee gone home for the day and no one would be available to go Into the warehouse. Now, I had made a mistake in the dimensions of my tub so either way it would have been a wasted drive down, HOWEVER, the employees on the floor really need some work with their customer service, including the female owner. She was so incredibly disorganized and rude! I spent approximately 45 minutes in store just waiting for someone to help. I would absolutely not recommend visiting the store. I will purchase my cover elsewhere.

Dan Robinson

Recently purchased new BBQ. Good selection and Cody was very knowledgeable and helpful.

Peter Konar

Great staff and service

Matt Fudge

After trying a number of pool companies I ow use Aqua Bay exclusively for; openings, closings & water testing. I also had them replace the liner for our in-ground pool. Competitive prices, large selection, knowledgeable staff and great service ~matt

Kevin Hesburn

I have shopped at all the pool stores in the area,I like them all except this one. This review is long overdue.The staff at Aqua bay are absolutely terrible. The advice with my pool over the years has not always been very good. They usually get it right ,...eventually, but only after spending a lot of money on chemicals which are often cheaper elsewhere.I am ok with them not knowing their stuff , what I am not ok with is being treated like I am an inconvenience.like really... I am trying to buy things from you and you are too busy talking to another customer about how awesome you are, and how much more you are selling than the other stores??? Quite the opposite aquabay!!! You are rude, you let me wonder around the store and look at me with your stuck up nose from inside the office. I am going to give my money to the other stores from now on. I am so done here!!

Rachel Voigt

Thank you Fred for coming and helping solve our water issues! Very kind and helpful! Will certainly call again if we need the help!